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Confirmation for Richard Norris

Account # 574 583 7296 916
Telephone Number (574) 583-7296 January 16, 2008
Service Order #C888946
Table of Contents Dear Richard Norris,
EMBARQ™ High-Speed Internet 3
Thank you for your recent order and the opportunity to have served
EMBARQ™ Basic Home Phone with Voicemail 3
you since October 8, 1996. We understand that communication needs
Anonymous Call Rejection 3
are as individual as every one of our customers, and we’re delighted
Call Forwarding 3
that you’ve given us the chance to meet more of yours.
Call Waiting ID 4
Caller ID with Name 4
The following are new services or products that you have chosen:
Enhanced Call Waiting 4
Three-Way Calling 5 A EMBARQTM High-Speed Internet
A EMBARQTM Basic Home Phone with Voicemail
Important EMBARQ Basic Home Phone Information 5
EMBARQ Voicemail 5
A EMBARQTM Voicemail
Again, we thank you for allowing us to serve your communication
needs. Truth is, if it weren’t for people like you - who constantly seek
new and better ways to communicate - we wouldn’t be the company we
are. We value your trust and aim to earn it every day, every connection,
every time.

EMBARQ™ Service Commitment Sincerely,

EMBARQ strives to deliver service you can depend on every day, with friendly,
knowledgeable employees who are here for you by:
A resolving issues the first time you call
A being there when we say we will Byron Ginsburg
A getting the job done right the first time Customer Relations Manager
A keeping you up-to-date—from service calls to simplified billing.
We value you as a customer, and are working hard to make sure every P.S. We designed EMBARQ™ Wireless specifically for our Home
experience you have with EMBARQ is a good one. Phone customers, giving you more Anytime minutes, free calls
Contacting EMBARQ home and more. EMBARQ™ Wireless also gives you a complete
Assistance with calling features 877-667-3673 nationwide network, flexible and affordable calling plans, and
To add or change a service 800-326-2497 some of the latest cell phones available. Call 866-2EMBARQ and
To report a non-working phone line 800-788-3600 ask about the 30-day Wireless Satisfaction Guarantee.
EMBARQ™ High-Speed Internet Technical Support 877-646-3282
To make a payment 877-813-7604, or mail your payment to:
EMBARQ, P.O. Box 96064, Charlotte, NC 28296-0064.
Online at embarq.com
Para recibir su factura o información en Español llamar al 877-645-1366

The terms and conditions found in this booklet refer only to the specific services referenced. Other services
may be subject to the tariffs on file with your state’s Public Utility Commission or governed by terms and
conditions available from EMBARQ.
 EMBARQ™ High-Speed Internet
_____________________________________________________
With EMBARQ as your High-speed Internet service provider, you’ll
continue to have the following:
EMBARQ™ Email - EMBARQ™ Email is a free service that provides you
unlimited mailbox storage, 8 email addresses, and access to your email
from any computer with Internet. Additionally, EMBARQ™ Email
provides interactive features that enable you to quickly preview emails and
attachments, drag and drop emails, and share multiple address books and
calendars with family & friends. To sign up today, visit myembarq.com.
EMBARQ™ Online Security - With EMBARQ™ Online Security, you and
your family can surf the Internet safely and open email attachments while
being protected from viruses, spyware or junk email. EMBARQ™ Online
Security is available at no additional charge with your EMBARQ™
High-Speed Internet service and includes award-winning protection tools,
a $79 value. To sign up today, visit myembarq.com.
Personal Home Page - With myembarq.com, you can customize your
personal home page to instantly access email, search, news, weather,
sports, financial information, 20 channels of commercial-free radio and
much more. To learn more visit myembarq.com.
Virtual Assistant - provides fast, informative and interactive technical
solutions from your desktop.
Customer Referral Program: Encourage your friends and family to sign up
for EMBARQ™ High-Speed Internet and you could earn a $25 credit on
your EMBARQ™ High-Speed Internet service. For a complete list of terms
and conditions on how to sign up for the EMBARQ™ High-Speed Internet
referral program, visit embarq.com/referral.
For more information on EMBARQ™ High-Speed Internet benefits, please
reference your EMBARQ™ High-Speed Internet userguide that comes with
your separate welcome kit.
Important EMBARQ™ High-Speed Internet Billing Information
Monthly Recurring Charge: If you subscribe to other qualifying EMBARQ
services, your bill may include credits to reduce the monthly rate for
EMBARQ™ High-Speed Internet.
Partial Month Charges: Your next bill for EMBARQ™ High-Speed Internet
may include some partial-month charges for the recent change in service.
EMBARQ™ Basic Home Phone with Voicemail
____________________________________________________
EMBARQ™ Basic Home Phone with Voicemail combines your
communication services together, saving you money. Along with
unlimited local calling, you receive our most requested calling features,
voicemail and your choice of the long distance calling plan that best meets
your needs.
3
Anonymous Call Rejection
_____________________________________________________
How it Helps You
Your phone won’t ring when callers have blocked their name and number
from appearing on your Caller ID display.
How It Works
To prevent blocked calls from reaching you:
A Listen for a dial tone and press *77 (dial 1177 on rotary phones)
A Two beeps indicate that Anonymous Call Rejection is on
To turn off Anonymous Call Rejection:
A Listen for a dial tone and press *87 (dial 1187 on rotary phones)
A Two beeps indicate that Anonymous Call Rejection is off
Helpful Hints
A Callers can prevent delivery of their name and number to your Caller
ID display by pressing *67 before placing their call, or by calling from
a blocked line. When Anonymous Call Rejection is on, your phone
won’t ring and callers are told their call can’t be completed. To talk to
you, the caller may place the call again without pressing *67, or,
unblock the line by pressing *82
A Calls that display as "unknown" or "unavailable" will not be blocked
with *77; those calls are coming from a long-distance area or an area
that does not support Caller ID
Not available in all exchanges - call 800-949-HELP (4357) to determine eligibility.
Call Forwarding
_____________________________________________________
How it Helps You
Call Forwarding sends your incoming calls to an alternate phone number
so you never miss a call.
How it Works
To activate Call Forwarding:
A Listen for a dial tone and press *72 (for rotary phones, dial 1172 and
wait four seconds). In some areas, 72# must be used to activate Call
Forwarding
A Listen for a second dial tone and enter the alternate phone number
A Call Forwarding is on when someone answers at the alternate phone
number
A If no one answers, or the line is busy, press the receiver button for
one second and repeat the steps listed above within two minutes.
When you hear two beeps, Call Forwarding is on
 To deactivate Call Forwarding:
A Listen for a dial tone and press *73 (for rotary phones, dial 1173 and
wait four seconds). In some areas, 73# must be used to deactivate Call
Forwarding
A When you hear two beeps, Call Forwarding is off
Helpful Hints
A You can still place calls from a phone that has been forwarded
A If you forward calls to a long-distance number, long-distance charges
apply to the Call Forwarding subscriber
A Although your phone rings once on incoming calls when Call
Forwarding is on, calls can be answered only at the phone to which
they have been forwarded
Call Waiting ID
_____________________________________________________
How it Helps You
By identifying an incoming caller while you’re already on the phone, you
can decide whether or not to interrupt the first call in order to take the
incoming call.
How It Works
When you’re on the phone and someone else calls, you’ll first hear the Call
Waiting tone, followed by a high-pitched tone. Your compatible EMBARQ
Caller ID unit or screenphone displays the name and number (in certain
cases, number only) of your incoming call.
To put the first caller on hold and answer the second:
A Press the receiver button for one second. You can alternate between
calls in the same way
To end one conversation:
A Simply hang up. Your phone will ring, and you’ll still be connected to
the other caller
Helpful Hints
A Call Waiting ID requires a compatible phone or display device in order
to function properly. If the number information of the Call Waiting
customer does not appear, it is likely that your phone or display device
is not compatible with this service
A You must subscribe to Caller ID with Name and Enhanced Call
Waiting for Call Waiting ID to work
A Where possible, Call Waiting ID also works for long-distance calls
A Your display unit will indicate “Private” or “Anonymous” when callers
have blocked the delivery of their phone numbers
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Caller ID with Name
____________________________________________________
How it Helps You
You can decide which calls to answer, or whose calls to return, by knowing
who has called before answering.
How It Works
A telephone or display unit, available from EMBARQ, is all you’ll need to
view the names and numbers (numbers only in certain areas) of incoming
callers .
Helpful Hints
A You can answer the phone confidently by knowing the identity of
incoming callers
A For missed calls, names and number of callers are stored for your
convenience
A Where possible, Caller ID with Name also works for long distance calls
A In most areas, Caller ID with Name includes Anonymous Call
Rejection. Your display unit will tell you when callers have blocked
the delivery of their phone numbers. By activating Anonymous Call
Rejection, blocked calls will not ring through
Enhanced Call Waiting
_____________________________________________________
How it Helps You
You can decide whether to take an incoming call when you’re already on
the phone.
How It Works
When you’re on the phone and someone else calls, you’ll hear a tone.
To put the first caller on hold and answer the second:
A Press the receiver button for one second. You can alternate between
calls in the same way
To end one conversation:
A Simply hang up. Your phone will ring, and you’ll still be connected to
the other caller
To avoid interruptions, you can temporarily cancel Call Waiting:
A Listen for the dial tone and press *70 (dial 70 on rotary phones)
A Listen for the second dial tone and place your call
A When you hang up, Call Waiting is restored
To cancel Call Waiting during a call:
A Press the receiver button for one second
A Listen for dial tone and press *70 (dial 70 on rotary phones). You’ll
hear two beeps and will then be returned to your original call
A When you hang up, Call Waiting is restored
To cancel Call Waiting for an extended period:
 A Your EMBARQ Plan allows you to de-activate Call Waiting for all
calls - just call EMBARQ at 877-667-3673 and request Deny Call
Waiting. The same number can be called to re-activate this service.
Helpful Hints
A When you hear a Call Waiting tone, the caller hears a normal ring
A If a third call comes in while you’re using Call Waiting, that caller will
hear a busy signal
A Many phones have a "flash" or "link" button which can be used in
place of the receiver button to alternate between calls or answer a Call
Waiting call
A When using a dial-up Internet service for your computer, it is
recommended that you deactivate Call Waiting in order to avoid
disconnection from the Internet. To cancel Call Waiting through a
computer, the dial string must begin with *70 and a comma followed
by the rest of the number. The comma will make the modem pause
for the second dial tone before dialing the number. Call Waiting will
automatically be restored when you end your online connection
Three-Way Calling
_____________________________________________________
How it Helps You
Plans and decisions are easier to make when three people can speak
together. Three-Way Calling adds convenience to your life by reducing
and eliminating multiple calls.
How it Works
A Place the first person on hold by pressing the receiver button for one
second; a dial tone will follow
A Call a second person. When you get an answer, press the receiver
button briefly again. All three of you will be connected
A When either of the people you called hangs up, you will remain
connected to the other person. When you hang up, everyone is
disconnected
Helpful Hints
A Many phones have a "flash" or "link" button, which is useful for
Three-Way Calling
A While you’re using Three-Way Calling, Call Waiting is unavailable
A When the second person answers, you can have a private
conversation before connecting your three-way call
A If the call to the second person does not go through, or if the person
you want to speak to is not available, press the receiver button twice.
The person you have on hold will return to the line
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Important EMBARQ Basic Home Phone Information
_____________________________________________________
A The special discounts on your EMBARQ Basic Home Phone long
distance and local calling services are dependent on maintaining your
EMBARQ Basic Home Phone bundle. If you choose to change any part
of your EMBARQ Basic Home Phone bundle, be sure to ask your
EMBARQ customer care representative about the discounts that will
be eliminated.
A Your telephone services are billed in advance. Your next bill may
include charges for both a full and partial month of service.
A Please allow up to 7 business days for your long distance provider to
change to EMBARQ and for your new calling plan to take effect. Your
current provider’s rates will apply during the interim. If EMBARQ is
already your long distance provider, allow up to 5 business days for
your new calling plan to be activated.
A To verify your current long distance provider, call toll free
700-555-4141.
A Long distance block of time minutes apply to in-state and out-of-state
domestic calls within the current bill period. To check your
long-distance minutes used, call toll free 888-255-2099 and select
option 1.
A Taxes, surcharges and fees are not included in the EMBARQ Basic
Home Phone bundle price.
EMBARQ Voicemail
____________________________________________________
EMBARQ™ Voicemail takes a message when you’re unavailable, on the
phone, online and even if the power goes out. The information below
details how to set up your messaging service and retrieve messages.
Set up your mailbox (for increased security you must set up your
mailbox from your home phone before you can access it remotely)
From home:
Dial 1-877-VMESSAGE (1-877-863-7724) or } B B from home
1. Follow the voice prompts to complete the easy set-up process
a. Set up your 4 to 10 digit PIN (Personal Identification
Number)
b. Name the Mailbox
c. Personalize your Greeting
Listen to your messages
If you hear a "stutter" dial tone when you lift your handset, you have new
messages waiting. If you have special message waiting equipment, you will
also see a message waiting indicator or light.
1. Access your mailbox A Listen to, reply to, view, save, delete, and send your messages.
A From home: Dial 1-877-VMESSAGE (1-877-863-7724) or
} B B from home and enter your PIN. After you’ve initialized your mailbox from your home phone, you can
manage your voicemail online, by following the below steps (you must be
-OR-
A
a registered user - it only takes a couple of minutes if you’re not already
From any other phone: Dial your home phone number and registered):
A
let it forward to voicemail then press { during your
Go to embarq.com and log into your EMBARQ™ account
A
greeting and enter your PIN, or, dial 1-877-VMESSAGE
Click on "My Services"
A
(1-877-863-7724) and enter your 10-digit home phone number
Click on "View Voice Services"
A
followed by } and enter your PIN.
Select "Manage Your Voicemail"
2. Play your Messages
A
There is no additional charge to access and manage your EMBARQ™
Press Z to play the first message Voicemail online. Additional information for managing your voicemail
A Press M M to rewind 5 seconds can be found online under the Help Center tab.
A Press < < to fast forward 5 seconds Things to Remember
A
A
Press } to pause, then press } to resume playing
A Press X to keep (save) or press C to delete Remember to press > to exit your mailbox before you hang up.
If you hang up before pressing > your line will remain connected
After listening to a message, you can also: to your mailbox for up to 45 seconds, and you could accidentally
A Press Z to play the message again reset your PIN if you pick up the phone again and dial another
A Press X to keep (save) the current message number within those 45 seconds.
A Press C to delete the current message A Your phone must be set for TONE dialing, not PULSE dialing to
A Press V to give it (forward) to another user in your local work with your Mailbox.
area A
A
Your EMBARQ™ Voicemail can store up to 6 Megabytes of
Press B to answer it (reply). The voice prompts will guide messages, which is around 10 minutes of voice messages. (Up to 10
you Megabytes which is around 15 minutes of messages for subscribers
A Press N to make (create) a new message and send it to of EMBARQ™ One Voicemail and EMBARQ™ Voicemail with
another mailbox user Enhanced Features).
A Press > to exit your voicemail when you are done listening A If your mailbox is full (having over 6MB of messages), instead of
to messages your greeting, callers hear “Mailbox for (mailbox name) Sorry. The
mailbox is full and there is not enough space to leave a message.”
Change your greeting, name or PIN
The system will hang up on the caller. If this happens, press the
A You may change your mailbox greeting or name at any time by star { key during this greeting in order to access your messages.
pressing N at the main menu. A If you are ever unsure what to do next, wait a few seconds, and the
A You may change your PIN at anytime by pressing C at the main voice prompts will guide you with available options or press ?
menu for User Options and then by pressing X for PIN. for helpful hints.
A If you have questions regarding EMBARQ™ Voicemail, please visit
Managing your EMBARQ™ Voicemail online us at embarq.com anytime or call the EMBARQ™ Customer
With online access to your EMBARQ™ Voicemail at embarq.com, you can: Technical Solutions Center at 800-949-HELP (4357).

A Record your name and greetings, change your PIN and modify your EMBARQ VOICEMAIL SERVICE TERMS AND CONDITIONS
message waiting notification settings The terms and conditions set forth herein constitute an agreement between you
and EMBARQ for the provision of voicemail service. Your activation or

6
continued use of your voicemail service will be your acknowledgement that you
agree to the provisions summarized herein.
Please read these terms and conditions carefully and keep for your records.
1. EMBARQ will furnish and provide voicemail service to you as a
standalone service on a month-to-month basis, or as part of a bundle of
services, whichever is applicable to you.
2. You agree to pay EMBARQ a monthly charge for voicemail service,
which will be billed separately on your local monthly bill or will be Payment Options For Every Preference.
included in the price of your bundled services.
3. Charges for voicemail service are based on recurring monthly rate, not
➊ By monthly bank account deduction — An authorization form
is available at EMBARQ.com/support or by calling EMBARQ at
usage. 800-339-1811
4. EMBARQ may modify the charges for the month-to-month agreement
based on thirty (30) days written notice to you. You may be notified ➋ Online — at EMBARQ.com/myaccount with a credit card or check
either by letter or monthly bill. EMBARQ reserves the right to modify
the terms of this Agreement at any time. If you do not agree with the ➌ By mail — with a check or money order.
modified changes or terms of the Agreement, as modified, you may
immediately terminate the service.
➍ In person — at a participating EMBARQ Store
5. LIMITATION OF LIABILITY: EMBARQ’s liability for any negligence, ➎ By phone — with a credit card or check. Call 877-813-7604 and
error, mistake, or omission affecting the operation of voicemail service is follow the automated voice prompts
limited to a pro rate refund of charge paid by you for voicemail service
during the period of time your service was affected. You must request You can stop receiving paper bills...
any refund. EMBARQ is not responsible for the content of messages, for
messages lost due to equipment failure or your error, or for unauthorized Instead, receive a monthly email notice that your EMBARQ bill is
access to your voicemail mailbox due to your failure to use a passcode or viewable online. The convenient sign-up option is available at
to adequately protect the confidentiality of your passcode. EMBARQ EMBARQ.com/myaccount along with online payment options.
WILL IN NO EVENT BE LIABLE FOR INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES ARISING OUT OF OR CONNECTED TO
THE PROVISION OF VOICEMAIL SERVICE AND CAUSED BY Notes:
NEGLIGENCE, ERROR, MISTAKE, OR OMISSION ON THE PART OF _____________________________________________________________
EMBARQ OR ITS EMPLOYEES OR AGENTS.
6. EMBARQ is not responsible for any delay or failure in performance of _____________________________________________________________
any part of the Agreement to the extent that such delay or failure is
caused by fire, flood, explosion, war, strike, embargo, government _____________________________________________________________
requirement regulatory agency requirement, civil or military authority,
act of God, or other similar causes beyond EMBARQ’s control _____________________________________________________________
(“condition”). If any such condition occurs, EMBARQ may elect to
terminate this Agreement.
_____________________________________________________________
7. These terms and conditions do not apply to you if you have entered a
separate contract for voicemail service for a specified time period or to
the extent such contract contains separate terms and conditions. _____________________________________________________________
8. Nonpayment of the voicemail service charges by you shall not be cause
for denial or termination of exchange telephone service. _____________________________________________________________
9. Voicemail service is for your use only and may not be assigned.
10. Any telephone numbers assigned directly as a mailbox number remain _____________________________________________________________
the property of EMBARQ and are not available for number portability.
_____________________________________________________________