INDEX

S. No.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 4.5

Particular
Industry Profile History Product profile Organisation Structure Functional Area SWOT Analysis Vision and Mission Goals Objective Of Study Recruitment And Selection Difference between recruitment and selection Findings Suggestions Conclusion Bibliography

Page No

Acknowledgement

Preface

INDUSTRY PROFILE
Central Bank of India (CBI) was established in 1911 by Sir Sorabji Pochkhanawala. Sir Pherozesha Mehta was the rst chairman of the bank. The bank was nationalised in 1969. In 1923, it took over the management of Union Bank of India Ltd and amalgamated the Tata Industrial Bank Ltd. In 1961, the bank took over Jodhpur Commercial Bank Ltd. In 1984, Indo-Zambia Bank Ltd was incorporated by CBI in JV with BoB, BoI and Zambian Government. In 1987, it co-promoted IL&FS with UTI and HDFC. In 1989, it promoted Cent Bank Home Finance Ltd, a wholly owned subsidiary. Established in 1911, Central Bank of India was the first Indian commercial bank, which was wholly owned and managed by Indians. The establishment of the Bank was the ultimate realisation of the dream of Sir Sorabji Pochkhanawala, founder of the Bank. Sir Pherozesha Mehta was the first Chairman of a truly 'Swadeshi Bank'. In fact, such was the extent of pride felt by Sir Sorabji Pochkhanawala that he proclaimed Central Bank as the 'property of the nation and the country's asset'. He also added that 'Central Bank lives on people's faith and regards itself as the people's own bank'. During the past 95 years of history the Bank has weathered many storms and faced many challenges. The Bank could successfully transform every threat into business opportunity and excelled over its peers in the Banking industry. A number of innovative and unique banking activities have been launched by Central Bank of India and a brief mention of some of its pioneering services are as under: 1921 1924 1926 1929 1932 1962 Introduction to the Home Savings Safe Deposit Scheme to build saving/thrift habits in all sections of the society. An Exclusive Ladies Department to cater to the Bank's women clientele. Safe Deposit Locker facility and Rupee Travelers' Cheque. Setting up of the Executor and Trustee Department. Deposit Insurance Benefit Scheme. Recurring Deposit Scheme.

Subsequently, even after the nationalization of the Bank in the year 1969, Central Bank continued to introduce a number of innovative banking services as under: 1976 1980 1986 1989 1994 The Merchant Banking Cell was established. Central card, the credit card of the Bank was introduced. 'Platinum Jubilee Money Back Deposit Scheme' was launched. The housing subsidiary Cent Bank Home Finance Ltd. was started with its headquarters at Bhopal in Madhya Pradesh. Quick Cheque Collection Service (QCC) & Express Service was set up to enable speedy collection of outstation cheque. Further in line with the guidelines from Reserve Bank of India as also the Government of India, Central Bank has been playing an increasingly active role in promoting the key thrust areas of agriculture, small scale industries as also medium and large industries. The Bank also introduced a number of Self Employment Schemes to promote employment among the educated youth. Among the Public Sector Banks, Central Bank of India can be truly described as an All India Bank, due to distribution of its large network in 27 out of 28 States as also in 4 out of 7 Union Territories in India. Central Bank of India holds a very prominent place among the Public Sector Banks on account of its network of 3194 branches and 267 extension counters at various centers throughout the length and breadth of the country In view of its large network of branches as also number of savings and other innovative services offered, the total customer base of the Bank at over 25 million account holders is one of the largest in the banking industry. Customers' confidence in Central Bank of India's wide ranging services can very well be judged from the list of major corporate clients such as ICICI, IDBI, UTI, LIC, HDFC as also almost all major corporate houses in the country.

Capital structure:
The authorized Capital of Central Bank of India is 15,000 million equity shares

of Rs.10 each & 8,000 million are perpetual non-cumulative preference shares. Out of which 324,141,460 equity shares of Rs.10 issued and 80,000,000 equity shares of Rs. 10 fully paid up.

General Managers
Name Shri G Gupta Shri S Suresh Shri K K Gupta Shri R P Sharma Shri S G Nadgonde Shri A Ghosh Shri G P Chitnis Shri N Natrajan Shri R N Vadivelu Shri R Natarajan Shri S M Deshpande Shri V P Sathe Shri H K Vesuna Shri K A Somayajulu Designation Priority Sector/ Rajbhasha/ Operation/ Central Card/ Subsidiaries Credit/ Credit Policy/ Loan Credit Appraisal Zonal Manager - New Delhi Zonal Manager - Kolkata New Initiative Dept/ Planning & Development/ Profitability HRD/ Dept of IT/ Risk Management Audit & Inspection/ House Keeping & IBR/ General Administration Dept Tel. No. 022-22161091 022-22022048 022-22021553 011-23318964 033-22301270 022-22024601 022-22022565 022-66387777

International Division/ Treasury/ MBD/ Dept of IT 022-22831592 Planning & Development/ Accounts/ Legal/ Recovery Zonal Manager - Mumbai Metro Audit/ Inspection/ Inter Branch Reconciliation/ Housekeeping Accounts/ Recovery/ Legal & BIFR/ HRD Zonal Manager Chennai 022-22026776 022-22043673 022-27580571 022-22023326 044-28554792

Corporate Office Central Bank of India Chander Mukhi, Narman Point Mumbai 400 021 Tel: 022 6638 7777 Zonal Offices AGRA Block No. 37/2/4, Sanjay Place Agra 282 002 AHMEDABAD Central Bank Building P.O. No. 205, Lal Darwaja Ahmedabad 380 001 BHOPAL 9, Arera Hills, Jail Road Bhopal 462 011 CHANDIGARH P. B. No. 13, No. 58-59 Bank Square, Sector 17B Chandigarh 160 017 CHENNAI 48/49, Monteith Road Egmore, Chennai 600 008 GUWAHATI G. S. Road, Central Bank Building Bhangagarh, Guwahati 781 005 HYDERABAD Tel.: 0361 22457651/52 Fax: 0361 22452154 Email: zmguwazo@Central Bank.co.in Tel.: 044 28554792/4692/4620 Fax: 044 28551260 Email: zmchenzo@Central Bank.co.in Tel.: 0172 2702994/98 Fax: 0172 2704047 Email: zmchanzo@Central Bank.co.in Tel.: 0755 2674037/36/35/34/33 Fax: 0755 2552019 Email: zmbhopzo@Central Bank.co.in Tel.: 079 25503586 Fax: 079 25505995 Email: zmahmezo@Central Bank.co.in Tel.: 0562 2850154/3424 Fax: 0562 2853698/1341 Email: zmagrazo@Central Bank.co.in

P. B. No. 522, 710-712 Mahapathram Road, Bank Street Hyderabad 500 195 KOLKATA Central Bank Building 33, Netaji Subhash Road Kolkata 700 001 LUCKNOW P. B. No. 10, Akash Deep 23, Vidhan Sabha Road Lucknow 226 001

Tel.: 040 24740361/64, 24611402-05 Fax: 040 24742841 Email: zmhydezo@Central Bank.co.in

Tel.: 033 22301270/1275/7007 Fax: 033 22309864 Email: zmkolkzo@Central Bank.co.in

Tel.: 0522 2611301-4 Fax: 0522 2621213 Email: zmluckzo@Central Bank.co.in

MUMBAI METRO ZONAL OFFICE Standard Building, 1st Floor D. N. Road, Mumbai 400 023 MUZAFFARPUR Pawapuri Vihar Building, N. H. 28 Near Bhagwanpur Chowk Muzaffarpur 842 001 NAGPUR Oriental Building, 2nd Floor Kamptee Road, Nagpur 440 001 NEW DELHI P. B. No. 7007, Link House Press Area, 3 Bahadurshah Jafar Road, New Delhi 110 002 PATNA 2nd Floor, Block B Maurya Lok Complex Dak Banglow Road, Tel.: 0612 2226607 Fax: 0612 2221898 Email: zmpatnzo@Central Bank.co.in Tel.: 011 23318964, 23319268/69 Fax: 011 23311332/237 Email: zmdelhzo@Central Bank.co.in Tel.: 0712 2520361-63 Fax: 0712 2520365 Email: zmnagpzo@Central Bank.co.in Tel: 0621 22251855 Fax: 0621 2251784 Email: zmmuzazo@Central Bank.co.in Tel: 022 22047229/7301/7304 Fax: 022 22044720 Email: zmmmzo@Central Bank.co.in

Patna 800 001 PUNE P. B. No. 98, 317 M. G. Road, Pune 411 001 RAIPUR 1st Floor, Block C Bombay Market, G. E. Road, Raipur 492 001 Tel.: 0771 2226756, 2225171 Fax: 0771 2234895 Email: zmraipzo@Central Bank.co.in Tel.: 020 26131611-17 Fax: 020 26131618 Email: zmpunezo@Central Bank.co.in

Directors
Directors of Central Bank of India & their addresses: 1. Ms H. A. Daruwalla Chairperson & Managing Director Chander Mukhi Nariman Point Mumbai-400 021 Tel.: (O) 022 - 22024393 / 22023942 Fax: 22028122 2. Shri K. Subbaraman Executive Director Chander Mukhi Nariman Point Mumbai-400 021 Tel: (O) 022 - 22023661 / 66387799 / 66387826 Fax: 22856187 3. Shri Albert Tauro Executive Director Chander Mukhi Nariman Point Mumbai-400 021 Tel: 022 - 22874143 Fax: 022 22022617 4. Shri P. P. Mitra Economic Advisor and Joint Secretary Ministry of Finance Banking Division Jeevan Deep Building New Delhi Tel: 011 23745128

5. Shri M.K. Bhattacharya RBI Nominee Director Evershine Millenium Park Apts. 37/601, Thakur Village, Kandivili (East) Mumbai 400101 6. Shri Kamal Faruqui A-80, Nizamuddin East, New Delhi -110013 Tel: 011 23269723 7. Major (Retd) Ved Prakash 204/1 Neb Valley, Neb Sarainew Delhi Tel: 011 - 23018891 / 23014325 Fax: 011 23017047 8. Smt. Satya Bahin 89, Sector-4, Vaishali Ghaziabad (U.P) Tel: 0120 2774995 9. Shri Harish Chandhok 20-21, Manishpuri, Saket Ext. Indore. Tel: 0731 - 2493152 0731 4064828 10. Shri Romesh Sabharwal A2/3, M.S. Flats Peshwa Road, Gole Market, New Delhi - 110 001 11. Ms. Indu Singh Pawar Central Bank of India 18A, Shashtri Nagar,

Jammu Tavi Pin - 180 004 12. Shri C.M. Puri Central Bank of India, Janpath Branch, P.B. 244, 70, 72 Janpath New Delhi - 110 001 Tel: 011 23321343/23316708 Fax: 011 23357934 13. Shri N. K. Pareek Central Bank of India, P.B. No. 87, Mirza Ismail Road, Jaipur - 302 001 Tel: 0141 - 2370333 Fax: 0141 2338900

History of Central Bank of India

Sir Sorabji Pochkhanawala established Central Bank of India in 1911. It was the first Indian commercial bank, which was wholly owned and managed by Indians. Sir Pherozeshah Mehta was the first Chairman of the Bank. In 1969, Central Bank of India was nationalized along with 13 other banks. In its 95 years of history, Central Bank of India has launched a number of innovative and unique banking activities. Major among them are: 1921: Introduction of the Home Savings Safe Deposit Scheme to build 1924: An Exclusive Ladies Department to cater to the Bank's women clientele. 1926: Safe Deposit Locker facility and Rupee Travellers' Cheques. 1929: Setting up of the Executor and Trustee department. 1932: Deposit Insurance Benefit Scheme. 1962: Recurring Deposit Scheme. 1976: The Merchant Banking Cell was established. 1980: Centralcard, the credit card of the Bank was Introduced. 1986: 'Plantinum Jubilee Money Back Deposit Scheme' Was launched. 1989: The housing subsidiary Cent Bank Home Finance Ltd. was started with its 1994: Quick Cheque Collection Service (QCC) & Express Service were set up to Central Bank of India has a large network of 3161 branches and 270 extension counters spread over 27 States and 4 Union Territories. The Bank has a total customer base of over 25 million account holders, which is one of the largest in the banking industry. Products of Central bank This chapter contains information about different products offered by the central bank of India for the benefit of its customers. CBI has offered a choice of various deposit schemes with unique features and facilities. These schemes suit different kinds of banking needs you might have. saving/thrift habits in all sections of the society.

headquarters at Bhopal in Madhya Pradesh. enable speedy collection of Outstation cheques.

Money multiplier deposit certificate The interest accrued gets added back to the principal giving you an effective interest rate that is higher than the contracted interest rate. Amount of deposit Period of deposit Rate of interest Premature payment Loans/advance against deposit minimum amount of Rs. 100/- and multiplies of Rs. 100/-. minimum period of 6 months and upto a maximum of 120 months. The rate of interest shall be the appropriate rate prevailing on the date of the deposit for the period so selected. Payment before maturity is available as per prevailing rules. Loan/advance facility is available under the scheme as per prevailing rules.

Khazaana deposit scheme

Khazaana deposit scheme offers you the double benefits of easy liquidity and high returns. It is also a flexible scheme that allows you to withdraw a part of the deposit amount as and when required. Amount of deposit Period of deposit Rate of interest Premature payment Loans/advance against deposit minimum amount of Rs. 5000/- and multiplies of Rs. 1000/-. minimum period of 30 days and upto a maximum of 120 months. The rate of interest shall be the appropriate rate prevailing on the date of the deposit for the period so selected. You will be permitted to withdraw upto a maximum of 10 times during the entire period of deposit. Loan/advance facility is available under the scheme as per prevailing rules.

Monthly interest deposit receipt

The MIDR scheme provides you with monthly interest earnings, without affecting the principal amount. Amount of deposit Period of deposit minimum amount of Rs. 5000/- and multiplies of Rs. 1000/-. open an account for periods ranging from 12 months to

Rate of interest Premature payment Loans/advance against deposit

120 months. The rate of interest shall be the appropriate rate prevailing on the date of the deposit for the period so selected. Payment before maturity is available as per prevailing rules. Loan/advance facility is available under the scheme as per prevailing rules.

Quarterly interest deposit receipt

QIDR provides you quarterly interest without affecting the principal amount. Amount of deposit Period of deposit Rate of interest Premature payment Loans/advance against deposit minimum amount of Rs. 5000/- and multiplies of Rs. 1000/-. open an account for periods ranging from 12 months to 120 months. The rate of interest shall be the appropriate rate prevailing on the date of the deposit for the period so selected. Payment before maturity is available as per prevailing rules. Loan/advance facility is available under the scheme as per prevailing rules.

Centrals flexi yield deposit scheme

Under this scheme depositors can avail floating rate of interest, which is higher than the interest rate on normal term deposits. Amount of deposit Period of deposit Rate of interest Premature payment Single deposit of Rs. 1 lac and above. One year and above and upto a maximum of 10 years. The rate of interest shall be the appropriate rate prevailing on the date of the deposit for the period so selected. In case the deposit will be treated as normal deposit and interest will be paid as per our prevailing rates applicable Loans/advance against deposit to normal deposits. Loan/advance facility is available under the scheme as per prevailing rules.

LOANS
You can avail of easy and convenient loan offers enhance lifestyles. for purposes ranging from housing finance to higher education to purchase of computer. Our loans enrich life and

Cent buy
Facility & purpose You can avail of the term loan facility at all branches for purchase of consumer durables, two wheelers and four Eligibility wheelers. 1) Permanently sector) 2) Others have regular and known sources of income. 3) For four wheelers, applicant should be income tax Quantum of loan assessee. 80% of the cost of four wheelers. Maximum Rs. 10 lacs. 85% of the cost of two wheelers and other consumer durables. Security Maximum Rs.2 lacs. Hypothecation of articles/vehicles purchased out of loan. In case f salaried employees, when installments are received Rate of interest from salary. PLR + 2% employed persons (govt./private

Processing charges Repayment

1% of the loan amount. Minimum Rs.100/-. 36 to 84 equated monthly installments (EMIs).

Cent Vyapari
Objective Implemented by Nature of facility Eligibility Maximum limit Margin Rate of interest Security Processing fees To provide finance to small and medium traders. Semi-urban and & urban branches. Cash credit. Small and medium traders including retailers and distributors. Rs. 5 lacs per borrower. Minimum 25% on stocks. Upto Rs. 2 lacs PLR Over Rs.2 lacs and upto Rs. 5 lacs PLR + 4% 1) Hypothecation of stocks. 2) E.M. of land and building. Upto Rs. 25000 Nil Above Rs.25000 to Rs.1 lac - Rs.250/Above Rs 1 lac Rs.2lacs - Rs. 500/Above Rs.2 lacs Rs.5 lacs - Rs.2500/-

Personal Loan To Employees Of Corporate Clients

Eligibility Purpose Quantum of loan Rate of interest Mode of repayment Processing charges Permanent employees of large corporate clients. To meet any personal/domestic expenses of the borrower. Ten times of gross salary subject to a maximum of Rs. 1 lac. PLR + 4% 36 months in equated monthly instalments commencing one month after the month of disbursement. 1% of the loan amount.

Cent mortgage
Facility & purpose Eligibility Target group Term loan facility to meet any sort of personal or business expenses. Loan against mortgage of property traders, situated in

metro/urban/semi-urban areas. Individual singly or jointly,

businessmen,

professionals or self employed persons etc. having known Quantum of loan Security sources of net income of Rs. 10000/- per month or more. 20 times net monthly income subject to minimum amount of Rs.1.00 lac and maximum of Rs. 10 lacs. Residential house/flat, commercial or industrial property situated in metro/urban/semi-urban centers only in the name and possession of the borrower. The property value should be Insurance equal to 200% of the loan amount. The property will be insured against fire, riots and wherever required against earthquake, flood, lightning etc. by the borrower with usual bank clause for the full value of the Rate of interest Processing charges Repayment property. PLR + 4% 1% of the loan amount. Advance Cheque signed by the borrower for repaying monthly instalments along with letter of deposit will be obtained.

Cent trade
Facility & purpose Eligibility/Target group Quantum of loan Overdraft limit for business requirements. Traders/retailers/distributors/commission agents/arhatiyas. Equitable mortgage of property situated in

metro/urban/semi-urban with market value of 200% of overdraft limit and in the name and possession of the Insurance Rate of interest borrower. The property will be insured with the usual bank clause for full value of the property. Upto Rs. 2.00 lacs - PLR Over Rs. 2.00 lacs - PLR + 2% Processing charges Upto Rs. 25000 - Nil - Rs. 250/- Rs. 500/- Rs. 2500/- Rs. 5000/-

Above Rs. 25000 upto Rs. 100000 Above Rs. 100000 upto Rs. 200000 Above Rs. 200000 upto Rs. 1000000 Required details Above Rs.1000000 upto Rs.2000000 Application form. Financial statements. Copy of sales tax registrations. Copies of sales tax returns.

Credit report from previous bankers/market report. Details of property offered as security with its present valuations.

Central kisan credit card

Objectives Loan for farmers on the basis of their holdings for purchasing agricultural inputs including cash withdrawals Eligibility for their production needs. CKCC will be provided to any farmer to cater to his short-term credit requirements. Farmers having good track record for past 2 years with our bank as a borrower or depositor and not being

defaulter to any credit institution would be considered. CKCC will be issued to farmers in the form of card-cum-passbook incorporating the name, address, particulars of land holding, borrowing limit, validity period which will serve both as an identity card as well as Security margin Rate of interest facilitate recording of transactions on an ongoing basis. In conformity with the agriculture loan. Same rate of interest as are applicable to crop loans and activities allied to agriculture.

SERVICES
Central card
It is a unique credit card offering you innumerable facilities & convenience. It offers you the freedom to spend at a large number of member establishments. Facilities offered by central card: Our domestic card is accepted all over India and Nepal having more than 110000 All retail outlets, petrol pumps, Indian railways, airlines, nursing homes, hotels, Mail order/telephone order, Internet transactions can also be made through central Group Accident Insurance Scheme coverage upto Rs. 1 lakh. merchant outlets. restaurants, departmental stores and grocery stores etc. now accept central card. card with prior approval/authorization from our system.

Central Card Electronic

Central card electronic is a new entry level credit product for the emerging, untapped market segments that previously did not have access to traditional bank card payment products. Features: It is designed for use only at electronic terminals. Acceptance at non-terminalised Account information is printed and not embossed on the card. 24-hour customer call centers are available on India. There is zero lost card liability. Card will be replaced in seven days. You will get free accident insurance cover upto Rs. 100000/You will get free lost card insurance cover to the extent of credit limit. merchants is not allowed.

You will be allowed cheque encashment facility, upto Rs. 2500/- at all the branches There is no fear spending over the limit, as only transactions within the available Cash withdrawal limit: -Rs. 5000/- p.m. -Rs. 15000/- p.m.

of CBI. limits would be authorized. - Domestic card - Global card

Fees and charges: There is no joining fee. An annual fee of Rs. 400/- is charged every year in advance. The card is issued/renewed every two years. A nominal fee of Rs. 50/- is charged for a photo card.

Debit Card
Features: Direct online debit to your savings or current account. Completely safe and secure PIN based card. Globally accepted at merchant establishments displaying the maestro/cirrus logos. 24-hour customer call centers available in India. Zero lost card liability. Replacement card. Itemized billing on your statement/passbook. There is no transaction charge at the ATMs of CBI. Transaction charges are levied only at non-central bank maestro. * Rs. 30 for cash withdrawal * Rs. 6 for balance enquiry

Fees & charges:

Cash Management Services

Who can avail cash management services? Corporate Public, private and joint sector Cos. Existing partnership firms Existing proprietorship firms Individuals & institutions Better cash management Regular computerized MIS/reports Instant liquidity Faster and higher turnover Higher income and profitability

Benefits to customers:

Travelers Cheques
Central banks travelers cheque are available in denominations of Rs. 100/-, Rs. Charges Rs. 1/- per Rs. 100/-. They are encashable at par at all the branches of central bank and other leading They are valid till encashed. 500/-, Rs. 1000/-, Rs. 2500/- and Rs. 5000/-.

nationalized banks.

Gift Cheques
Central bank gift cheques are ideal gifts for all occasions. They are available in denominations of Rs. 11/-, Rs.25/- Rs.51/- and Rs. 101/-. Issued free of charge and payable at par, at all the branches of central bank.

SWOT ANALYSIS
STRENGTHS: 1. The bank is a pioneer in introducing several initiatives such as agricultural financing and door-to-door banking, which are now recognized as benchmarks by the industry. 2. So far, the bank has won 25 awards for its excellence in providing banking services. It also offers a wide range of products to serve various needs of its customers. 3. The bank is the first public sector bank to provide BPO services and is also ISO certified. 4. The bank is well aware of its social responsibility and has been actively involved in the development of the society since its inception.

WEAKNESSES: 1. Increasing NPA. 2. Poor qualification of many employees. 3. It has just started implementing its core banking solutions across many of its branches. Many public sector banks have made much progress in this area.

OPPORTUNITIES: 1. It has created a good customer base and it is time that it leverages on this strength to cross sell and up sell its various products to them. 2. Expansion prospects in retail, SME and agricultural sector. 3. The Bank should enhance its technological capabilities to differentiate products and services from those of its competitors and continue to implement its Core Banking Solutions plan. 4. The Bank should also expand its presence in international markets.

THREATS: 1. Increasing competition posed by global and private sector banks. 2. The excessive time taken by the government to give compensation because of the recent loan waiver announced in the March 2008 Finance Budget. 3. Better performance by private sector banks as well as some of its public sector counterparts.

VISION
To emerge as a strong, vibrant and pro-active Bank/Financial Super Market and to positively contribute to the emerging needs of the economy through consistent harmonization of human, financial and technological resources and effective risk control systems.

MISSION
To transform the customer banking experience into a fruitful and enjoyable one. To leverage technology for efficient and effective delivery of all banking services. To have bouquet of product and services tailor-made to meet customers aspirations. The pan-India spread of branches across all the state of the country will be utilized to further the socio economic objective of the Government of India with emphasis on Financial Inclusion.

GOALS
The goals articulated for each of the functional areas of the bank is: 1. Business: To achieve global business of Rs. 200 thousand crores by March 2009. 2. Resources: To achieve global deposits of Rs. 162000 crore by March 2009 with emphasis on low cost resources by planned strategic initiatives including branch expansion, aggressive marketing and active involvement of each and every employee. 3. Advances: To build qualitative asset base of around Rs. 80000 crore by March 2009 to augment the income portfolio of the bank. 4. Priority sector credit: To have accelerated and qualitative growth in priority sector lending to reach a level of Rs. 23800 crore, Rs. 10200 crore under agriculture, Rs. 3514 crore under SME through various customer friendly credit products and to take maximum advantage of Financial Inclusion so as to expand the clientele base of the bank, and provide financial assistance to all eligible candidates. 5. Information Technology: To harness state-of-art technology and network all branches so as to make available reliable MIS for DSS and deploy best practices in Information Security to manage the business effectively and profitably. 6. Management of assets : To make 2008-09 truly a year of NPA resolution by striving for getting A rating under asset quality by upgrading NPAs, bringing down gross NPA and net NPA level both in absolute and percentage terms below march 2008 figure and accomplish NPA recovery target as per commitment.

OBJECTIVES OF STUDY
1. To have an overview of the organization. 2. To study the departments of the organization in detail. 3. To know about all the products and services being offered by the company 4. To gather study the organizational hierarchy of the company. 5. To gather sufficient information about the company so as to do its swot analysis. 6. To give our own suggestions for the betterment of the company.

OBJECTIVES OF THE STUDY

The main objective of this study is to carry on brief study on Recruitment and Selection through this I am able to get the different Banking Company . Other objectives of this project are as follows: To identify the insurance needs of the Indian population with respect to their emotional, physical and financial conditions. Comparative study of various Banking Company in the market To study the varied reasons of availing Banks palns.

RECRUITMENT & SELECTION

A. RECRUITMENT

INTRODUCTION According to flippo-Recruitment is the process of searching for prospective employees and stimulating and encouraging them to apply for jobs in an organized .In other words of yoder,Recruitment is a process to discover the sources of manpower to meet the recruitment of the staffing schedule and to employ effective measures for attracting that manpower in adequate numbers to facilitate effective selection of an efficient working force. Recruitment needs are of three types planned,anticipated and unexpected.planned needs arise from changes in organization and retirement policy.Registrations,deaths,accident and illness give rise to unexpected needs.anticipated needs refer to those movments in human resource which an organization can predict by studying trends in the internal and external environments.

2.2 FEATURES OF RECUITMENT Recruitment is a two way process.it takes a recruiter and recruitee. Recruitment is a linking activity as it brings together those with jobs {employer) and those seeking jobs (prospective employees).

NEED OF RECRUITMENT

a)

Vacancies due to promotion, transfer, retirement, permanent disability, death and labour turnover.

b)

Creation of new vacancies due to the growth, expansion and diversification of business activities of an enterprise. In addition, new vacancies are possible due to job specification.

PROCESS OF RECRUITMENT

Recruitment process generally begins when the human resource department receives requisition for recruitment from any department of the company. Locating and developing the sources of required number and type of employees. Identifying the prospective employees with required characteristics. Communicating the information about the organization the job and the terms and conditions of service. Encouraging the identified candidates to apply for jobs in the organization. Evaluating the effectiveness of recruitment process.

RECRUITMENT POLICY Recruitment policy specifies the objectives of recruitment and provides a framework for the implementation of the recruitment programme.it may involve commitment to principles such as enriching the organization s human resources by filling vacancies with the best qualified people ,attitudes towards recruiting handicaps, minority groups, women ,friends and relatives of present employees, promotion from within . It may also involve the organisatonal system to be developed for implementing the recruitment programme and procedures to be employed.recruitment policy should be based on the recognition that it is hard to find qualified executives.A recruitment policy involves the employers commitment to such general principles as: a) To find and employ the best qualified persons for each job; b) To retain the most promising of those hired; c) To offer promising opportunities for life-time working careers; d) To provide facilities and opportunities for personal growth on the job.

SOURCES OF RECRUITMENT Varios sources of recruitment may be classified into two broad categories, namely internal sources and external sources. Internal sourcesInternal sources consist of the following: a) Present employees-permanent, temporary and casual employees already on the pay of the organization are a good source. b) Retired and retrenched employees who want to return to the company may be rehired. c) Dependants and relatives of deceased and disabled employees. External sourcesExternal sources of recruitment lie outside the organization. These are as follows; a) Educational and training institute-various institutes like IIMS, IITS, engineering colleges, medical colleges, are a good source for recruitment. b) Similar organizations- Experienced employees can be recruited by offering better benefits to the people working in similar organization. c) Press Advertisement- Advertisement in newspaper and journals is a widely used source of recruitment. d) Gate Recruitment- Unskilled workers may be recruited at the factory gate.

Techniques of Recruitment a) Direct Method- Under direct recruitment scouting, employees contacts, manned exhibits and waiting lists are used. In scouting, representatives of the organization are sent to educational and training institutions. b) Indirect Method- Advertisement in newspaper, journals on the radio and television are used to policies vacancies .A well-thought-out and clear advertisement enables candidates to assess their suitability so that only those possessing the requisite qualifications will apply. c) Third Party Method- various agencies can be used to recruit personnel. Public employment exchanges, management consulting firms, professional societies, temporary help socities, trade unions, and labour contractors are the main agencies. d) Internet Recruitment- E-lixir Web solutions recently carried out a survey on the increasing popularity of on line recruitment channels in India

SELECTION
INTRODUCTION

Selection is the process of choosing the mot suitable persons out of all the applicants. in this process, relevant information about applicants is collected through a series of steps so as to evaluate their suitability for the job to be filled. Selection is a process of matching the qualifications of applicants with the job requirement. It is a process of weeding out unsuitable candidates and finally identify the most suitable candidate. Selection divides all the applicants into two categories(a) Suitable (b) Unsuitable The purpose of Selection is to pick up the right person for every job .selection is an important function as no organization can achieve its goal without selecting the right People. Faulty selection leads to wastage of time and money and spoils the environment of an organisation . proper selection is helpful in increasing the efficiency and productivity of the enterprise.

FIGURE OF SELECTON PROCESS

Preliminary Interview

Final Approval

Application Blank

Selection Process Reference Checks Selection Test

Medical Examination

Employment Interview

Steps in Selection Process 1.Preliminary Interview-first of all ,initial screening is done to weed out totally
undesirably /unqualified candidates at the outset .preliminary interview is essentially a sorting process in which prospective candidates are given the necessary information about the nature of the job and the organization .necessary information is also elicited from the candidates about their education,skill,experience,salary expected etc.if the candidate is found suitable ,he is selected for further screening.

2. Application Form- An Application form contains the following informationa) Identifying information-Name,address,telephone number,etc. b) Personal information-age,sex,place of birth,marital status,depandents,etc c) Physical characteristics-height,weight,eyesight,etc. d) Family background. e) Education-academic,technical and professional. f) Experience-job held,employers,duties performed,salary drawn,etc g) References. h) Miscellaneous-extra curricular activities,hobbies,games and sports,membership of professional bodies,etc..

3.Selection Test- Psychological tests are being increasingly used in employee

selection. A test is a sample of some aspect of an individuals attitudes,behaviour and performance.it also provides a systematic basis for comparing the behaviour,performance and attitudes of two more persons.Test are helpful in better maching of candidate and the job.

4.Employment Interview- An interview is a conservation between two persons. In

selection, it involves a personal, observational and face to face appraisal of candidates for employment. Interview is an essential element of selection and no selection procedure is complete without one or more personal interviews. The information collected through application and test can be cross-checked in the interview.

5.Medical Examination- Applicant who have crossed the above stages are sent for a
physical examination either to the companys physician or to a medical officer approved for the purpose.

6.Reference Checks-The applicant is asked to mention in his application form, the

names and addresses of two or more persons who know him well.

7.Final Approval-In the most of the organizations, selection process is carried out by
the human resource department. The decisions of this department are recommendatory.

SELECTION TEST;
Job seekers who pass the screening and the preliminary interview are called for tests.Different types of tests may be administered, depending on the job and the company.Generally,tests are used to determine the applicants ability, aptitude and personality.

Types Of Test1.Aptitude or Potential Ability Test- These test measure the talent ability or
potential of a candidate to learn a new job or skill. peculiarities or defects in a persons sensory or intellectual capacity can be detected through these tests. these focus attention on a particular type of talent such as reasoning,learning,mechanical bent of mind,etc.such test are of the following types: a) Mental or Intelligence Tests. b) Mechanical Aptitude Tests. c) Psycho-motor or Skill Tests.

2.Achievement or Proficiency Tests-These tests measure what a person can do.

These determine the skill or knowledge already acquired through training and on the job experience . These tests are of two types:

a) Job knowledge Tests. b) Work sample Test.

3. Personality Test-These are pen and paper tests used to judge the psychological
make up of a person. These prob deeply to discover clues to an individuals value system. emotional reactions and maturity, and his characteristics mood. These help in assessing a persons motivation and interest, his ability to adjust himself to the stress of every day of life, his capacity for inter-personal relations and for projecting an impressive image of himself. These are of three types: a) Objective Tests. b) Projective Tests. c) Situation Tests.

4.Interest Tests- These test are inventories of a candidates likes and dislikes in
relation to work. These are used to discover a persons areas of interest and to identify the kind of work that will satisfy him. These are generally used for vocational guidece.A well-designed questionnaire is used to assess the likes and dislikes.

SELECTION INTERVIEWING:
Interview is a face to face interaction between two persons for a particular purpose. it is widely used not only in employee selection but for placement,orientation,appraisal,disciplinary action, exit or separation, counseling and general problem-solving. it is also employed to screen candidates for admission into institutes of higher learning. Thus, an interview is a purposeful exchange of views, the answering of questions and communications and communication between two or more persons.

Objectives and Importance of Interviewa) To cross-check or verify the information obtained in earlier steps,i.e.,application form and tests. b) To judge the candidates qualification and characteristics so as to decide whether or not to select him. c) To give the candidate essential facts about the job and the company to enable him to decide intelligently whether he should or should not accept the employment.

Types Of Interview1.Informal Interview-Such interview may take place anywhere. it is not planned and
is used when the staff is required urgently.

2.Formal Interview-This type of interview is preplanned and is held in a formal

atmosphere.

3.Stuctured Interview-Such interview is fully planned to a high degree of accuracy

and precision.

4-Unstructured Interview- In this interview the candidate is allowed to speak his

mind freely.

5-Depth Interview-It is a semi-structured approach wherein details concerning one

key area are sought. The purpose is to get a true picture of the candidate through deep probing in to his mind.

6.Group Interview- Such interview is based on the assumption that behavior

displayed in a group situation is related to potential success in the job.

7.Stress Interview-The purpose of such interview is to find out how a candidate

behaves in stressful situation.

8.Panel or Board Interview- Such interview is conducted by a group of

interviewers. It seeks to pool the collective wisdom and judgment of several interviewers. Questions are asked in turn or at random. The candidate may even be asked to meet the members of the panel individually for a lengthy interview.

Steps in Interview Process

Preparation for the interview The physical setting. Conducting the interview. Closing the interview. Evaluation of interview.

Limitation of interview Personal Bias Halo Effect. Constant Error. Leniency. Projection. Stereotyping.

DIFFERENCE BETWEEN RECRUITMENT AND SELECTION

1. Recruitment is the process of searching for prospective candidates and motivating them to apply for job in the organization Whereas, selection is a process of choosing most suitable candidates out of those, who are interested and also qualified for job. 2. In recruitment the process is to attract maximum numbers of suitable and interested candidates through applications. In selection process the purpose is that the best candidate out of those qualified and interested in the appointment. 3. Recruitment is the positive function in which interested candidates are encouraged to submit application. Selection is a negative function in which unsuitable candidates are eliminated and the best one is selected. 4. In recruitment service of expert is not required Whereas in selection, service of expert is required. 5. Recruitment is not costly. Expenditure is required mainly for advertising the posts. Selection is costly activity, as expenditure is needed for testing candidates and conduct of interview.

FINDINGS
According to my survey the noteworthy points are:
Central Bank is Indias seventh largest public sector bank (in terms of total deposit). It is the 9th most customer friendly bank in India according to Outlook Money (edition Sep 2007) and secures 11th position when it comes to spending on IT according to DQINDIA (edition Jan 2008). As many as 58 per cent of the bank's branches are in rural areas. The average age of the employees is 40+. In BSE, the Bank is listed in Group (B). At CBS branches the working hours are 5 on and 4 on weekdays and Saturday respectively. While non CBS branches work for 4 hours on weekdays and 2 hours on Saturday. At select branches, 7 day banking is also practiced. Central Bank has become the first public sector bank to enter the BPO segment. It is one of the first public sector banks to go in for CBS as well. Central Bank has also been awarded an ISO 9001:2000 certificate. The Bank is a founder member of the Cash Tree consortium of 12 Banks with total number of ATMs under the network to over 4500. The bank has tie-ups with companies like Bajaj Allianz, TCS, Emami Bio-Tech Ltd, Western Union, Sree Kshetra Dharmasthala Rural Development Project, and RUDSETI etc. The Bank is listed on the National Stock Exchange, Bombay Stock Exchange and Bangalore Stock Exchange. The layout of the Bank is spacious and has proper seating arrangement (like chairs, sofa etc.) and water coolers too to make the customers feel comfortable upon their arrival in the bank.

SUGGESTIONS
The study has provided with the useful data from the respondents. There has a lot to be recommended. Following are the recommendations: There is a need for better promotion for the investment products & services. The bank should advertise its products through television because it will reach to the masses. More returns should be provided on Insurance plans. As the bank provides the Insurance facility to its customers. It should provide this facility by tie up with the other Insurance organizations as well. The main reason is that, the entire customers do not want Insurance of only one company. They should have choice while selecting a suitable Insurance plans. This will definitely add to the goodwill & profit for the bank.

CONCLUSION
There are very tough competition among the private insurance companies on the level of new trend of advertising to lull a major part of Customers.

Central Bank is not left behind in the present race of advertisement.

The entry of more Pvt. players in the Insurance Sector have expanded The product segment to meet the different level of the requirement of the customers. It has brought about greater choice to the customers.

Central Bank has vast market and very firm grip on its traditional customers and monopoly of Baks products..

IRDA, is also playing very comprehensive role by regulating norms mandating to private players in this sector, that increases the confidence level of the customers to the private players.

BIBLIOGRAPHY
Web links
www.google.com http://www.syndicatebank.in/scripts/ourprofile.aspx

Books
Manager's guide to recruitment and selection Margaret Dale 2004 Recruitment and selection: a framework for success Dominic Cooper, Ivan T. Robertson, Gordon Tinline - 2003 Recruitment and selection: how to get it right MacMahon - 2002