Perfect Order Fulfillment - SCOR®

OPERATIONAL DEFINITION
Perfect Order Fulfillment is a discrete measurement defined as the percentage of orders 1) delivered "on time
and in full" to request date AND/OR to commit date; 2) that meet the customer's 3 way match (invoice, PO,
and receipt); and 3) have no product quality issues. Perfect Order Fulfillment is also frequently used to
measure Supplier Delivery Performance and Manufacturing Schedule Attainment. Substitute Purchase Order or
Manufacturing Order for Customer Order respectively.

LEVEL 1, 2, AND 3 DECOMPOSITION

Perfect Order Fulfillment
Perfect Line Fulfillment
Order Quantity Fillrate

COMMON DATA SEGMENTATION CATEGORIES

Common data segmentation fields for Perfect Order Fulfillment include

Customer Sales Order Number

Customer Ship To Location
Ship Point
Plant
Item (SKU) #
Customer ID
Customer Channel ID

DEFECT ANALYSIS
For the purposes of six sigma type analysis, an analytical unit is an individual customer order. A defective
unit is a customer order that violates one of the three aspects of perfection listed in the
definition above. The number of defect opportunities is the total number of customer orders in the
sampling period.

COMMON BENCHMARK DATA SOURCES

Nearly all of the Benchmark Resources both General and SCOR specific have some level of benchmark
comparative data for Level 1, 2, and/or 3 of Perfect Order Fulfillment.