Rajesh Swamy, Email id: swamy_rajesh@indiatimes.

com, Mobile +919884079269

Summary
A seasoned and visionary IT executive with over twenty years of proven experience in IT management, consulting, and the development of technical products, services and software. A business-minded thought leader that can conceive, develop and bring technology visions to market to create revenue opportunities and drive company growth. Has solved complex IT operations problems for some of the largest companies in the world including Pepsi Cola, Waste Management, Siemens, Samsung, TATA Group and several multi-national banks. Demonstrated track record of securing costs savings, improving critical processes and finding ways to grow companies in challenging economic environments. A customer facing leader who has successfully delivered complex, domain-driven solutions with a strong technology base with, experience in innovative and aggressive account management, helping build the organizational brand and increasing repeat business with customers. I have successful track record of building, scaling and nurturing delivery teams in a primarily offshore delivery model. I am familiar with business process management and support and process transformation initiatives, contributing to organizational initiatives including branding for hiring, employee satisfaction and retention. Ability to transform strategic vision into operational reality is my core Strength. A natural born leader that people respect, trust and follow. Areas of Expertise
- Enterprise Solution Sales - Strategy & BC Planning - Application Networking & Systems - NOC/Call/ Contact Centre Set up - Vendor Management - Resource Optimisation - Business Process Reengineering - Program/ Project Management - NCPI Management - Organisation Building - Change Management -Operational Excellence - IT Infrastructure Management - Data Centre set up - Order Management - Professional Services

- GM Improvement, P&L Management

Selected Achievements

Implemented mission-critical data security solution for a large retail and enterprise customers that resulted in 100% uptime and millions of dollars in cost savings at Gold & Diamond Park, Dubai Internet City, Dubai Media City, Jebel Ali, RAK FTZ, Etisalat in Dubai and UAE. ( ICT, Data centre, ERP, Document Management,) between 2006 2008. Rebuilt a broken, Internet Service provider and hosting facility from the ground up and achieved commercial release in just 3 months and at a significant cost savings, at A Leading Network Operator and Internet/Intranet Services Provider in Nigeria, Setting up Wireless Network , Fibre optic Cable back bone Last mile covering between Lagos, Abuja and Port hard court. 2003. Build Datacenters / MSC/NOCs/ Retail IT facilities/ at R-APDRP, Konkan Railway, DRDO, Bokaro Steel Plant, Gujarat Gas, Torrent Pharma, Bharti Airtel, Axis Bank, HPCL, Bank of India, Vodafone, Reliance Comm, Infosys, Tata Communication Ltd , Tata Consultancy Ltd, Applied Materials, Nokia - Siemens, Mahendra System, Punjab State electricity Board, LSI Logic, Colruyt ,NICSI, Exim Bank, IOCL, United Bank of India, Ford Motors, C-DAC, Tulip Infotech, Dept of Post ,BOSCH, Bhilai Steel Plant DC and DRC, RBI DC and DR, Mumbai , Durgapur Steel Plant DC and DRC, Unitech DC, New Delhi, in India. ( Small and Medium Data Centres). Worth $25 million between 2009 - 2011.

Entrepreneurial Worthiness: With the exhaustive experience enumerated above encompassing the depth of my professional contribution to an organisation, it is imperative to present to you the initiatives that can be driven in line with the vision of the Enterprise and embark mutually towards achieving the same. Collaborate, Own and Succeed with the customer, for the customer through cross functional partnership business groups. Create a firm roadmap for pushing business through SI and channel partners in line with the current and future offerings. Setup project governance to ensure delivery excellence, improved profitability by driving project procurement against budgets planned, On time performance, Vendor and SLA management, Risk and Change management.

Create and provide Consultative Selling and professional services around the current offering to enhance attached services portfolio. Support strategy around IT infrastructure services bundled with core offering for all industry segments.

Career Scan Since May 2011 with Accelfrontline Limited, as Vice President & Head Datacenter Practice.

Key management team member reporting directly to the COO, responsible for creating and built the companys first Enterprise Solutions Division with full P&L responsibility. Managed a $3.5 million budget for all technology services operations. To Build redundant datacenters, other network technologies to provide 100% uptime in support of the 24x7, mission critical, card payment, ERP operations of clients. Created IT infrastructure to facilitate real-time failover and disaster recovery to support client credit/debit card processing operations. Implemented virtual computing technologies to enable the efficient management and scaling of multiple client software and database instances and reduce operations overhead. Responsible for saving on agency fees by directly recruiting and staffing five key team members for IT and software positions including Project Manager, IT Manager, DBA and Senior Software Engineers. Designed and implemented web-based, application-level monitoring system to reduce the cost of investment in a NOC and improve client service operations

Job within the role: People Management:

Ensure

Engagement and Transition Activities are completed on time for existing and create new accounts. Provides leadership for Account delivery Team; Create and communicate roles & responsibilities for the team that are clearly defined but flexible enough to deal with operating model changes over time, Ensure a culture of communication, both within the team and with client-facing teams in other locations.

Project management and Customer Care: Responsible for Global Service Delivery/Project Management Office. Serves as a single point of contact to the PMO for Service and Project delivery. Manage all delivery Communications. Ensure CSAT, relevant governance / interlock with sending / receiving global teams service lines; Ensure regular reporting on service delivery performance; Interlocking with senior Management / Cross BU Heads to discuss process improvements for productivity gains; Review service line performance (overall view) and devise improvement plans as required Facilitate a One-Team operation for technical support, Integrate services to meet service level agreements and budgets , Responsible for service quality, service delivery performance and drives service excellence. Application and Incident Management: Responsible for managing the first and second level application support and product support teams in a SaaS services and high-technology environment. Reporting to the VP of Operations, person will manage product support and operations team who handle 12x5 site operations, back-end application support, monitoring and implementation across multiple environments. This person will drive operational priorities focusing on SLAs, metrics and processes. Manage an application support and deployment team to install, configure and maintain the software and application across multiple production and non-production environments .Develop and manage a current 12x5 operational support model to ensure visibility, rapid response and 100% availability. Define and manage operational procedures, processes, documentation and communications for steady state operation in hosting and managed services offerings. Work with internal departments to resolve issues, minimize cycle time for problem resolution, and make improvements for future releases.

 Collaborate and coordinate with the internal hosting support team, professional services team and Infrastructure partners for execution of projects. Proactively identify and address potential issues by driving SLAs and KPIs .Implement tools, policies and procedures to ensure customer satisfaction for IT support & services provided. Also responsible for providing service as per the business requirement and driving critical functions like incident/problem management along with continuous improvement plans. Responsible for reviewing the change request in SOW and analyze and communicate any potential impacts to existing engagement projects. Contract Management Authoring SOW, Periodic review & updates through Change Process,- Synchronization of scope across SOW, OAM and CTM, Manage the delivery commitments of the team according to the contract or SOW (Statement of work), Own delivering.

Solution Design and Presales Support: Planning, designing, and implementing complex integrated environments comprised of Networking & Security and the ability to ensure high availability and capacity. Experience with operating system, storage topology, network architecture, and middleware components. IT Project Planning / IT Architecture Design / IT Infrastructure Design, Configuration, Development and Implementation / IT Disaster Recovery and Business Continuity Planning / IT Work Process Design Concepts/Models / IT Investment/Business Case Development. Vendor Management, Broad based Management and Project Leadership Experience in all aspects of Information Technology Work Processes. Manage IT Services, Driving Data Centre, NOC and Infrastructure Management. Handling all aspects of the Data Centre including Production Machine Room and the Disaster Recovery Machine Room. Serving on planning and policy-making committees; apprising the management about the functioning of the division and achieving the profitability of business operations. Designing the IT infrastructure services-strategy & value propositions for the group for service delivery to clients in ISB. Responsible for Procurement and sourcing for projects.

Worked between JAN09 to May11 with Schneider Electric, IT BU ( fka APC India Pvt Ltd) as Director, Data Centre & IT Infrastructure Projects APC is a leading provider of global, end-to-end AC and DC-based back-up power products and services, which include surge suppressors, uninterruptible power supplies (UPS), power conditioning equipment, power management software, and DC power systems, Power protection solutions from desktop systems to data center operations to entire facilities.

One of the Key member of 6 countries globally chosen by Schneider Electric to set up best practices

in Data centre Build ,design and operations. Reporting to CGM and Vice President, ISB. Was responsible for creating Project Management Office (PMO) a dedicated profit center for additional
revenue generation with full P&L responsibility. Heading a strong team of consulting professionals who are subject matter experts in particular domain (Solution Architects, Project/ Program Management Office, Bid preparation, Project finance, Project Execution and Service Delivery, Order Management and receivables,).. Responsible for handling delivery management operations of large and complex projects with multi-million dollar revenue impact.

Was instrumental in growing total revenues from $13 million to $25 million in 2009- 2011 by creating turn-key network integration project opportunities with existing and creating new client base. with a proven international track record of successfully completing highly complex enterprise-wide technical projects for IT, ITES & Telecom / Banking / Manufacturing, Oil and Gas / clients ensuring quality output effectively managing project time lines and resources reducing departmental costs, mentoring solutions-oriented, multi-disciplined international teams onsite & offshore geographically distributed teams under Global Delivery Model. Responsible for Business Development and Client Acquisition, Delivering Revenues on IT Infrastructure

deployment, Project Execution, Consulting and IT Services, Developing and improving technical security processes, data center migrations, disaster recovery, and Implemented current and future strategies into prioritized initiatives. Major Deliverables

Key management team member reporting directly to the CEO, responsible for developing and launching key technology components for the new Cipher business line. Built redundant datacenters and utilized fault-tolerant server, storage and other network technologies to achieve 100% uptime in support of the 24x7, mission critical, card payment operations of clients. Created IT infrastructure to facilitate real-time failover and disaster recovery to support client credit/debit card processing operations. Implemented robust computing technologies/ process to enable the efficient vendor management to improve the overall gross margin and reduce operations overhead. Responsible for saving on agency fees by directly recruiting and staffing five key team members for IT and software positions including Project Manager, IT Manager, Design tools and Solution Support Engineers. Designed and implemented web-based, application-level monitoring system to reduce the cost of investment in a NOC and improve client service operations

Worked between Nov2000 to Dec2008 with Sify Technologies Limited, Chennai as Deputy General Manager, Global Infrastructure Projects

Heading the largest PAN India roll out (for BFSI customers) for providing last mile connectivity to the nearest Sify POP, targeting locations having no BSO or limited last mile availability. Involved in capacity management to design, predict and implementation of setting up own Base Stations. Managing projects for the set up of Data Centres, taking care of the strategic perspective. Providing consultancy services for the set up of operations in Middle East and Far East countries. Honouring SLAs finalised with clients. Steering design, planning, roll out of fixed wireless (Point to Multi Point) based access for both corporate clients and SIFY-brand cyber cafes (Iway). Accomplished the successful rollout of Voice Services on IP based contact centre environment. It included installation of equipment like IVR, Diallers, ACD, CTI, WFM, QM, and Voice Loggers. Credited with the design of Micro POP aimed to act as local data aggregation points to reduce the load of NOC and achieve better SLA commitment. Passive infrastructure sharing with cellular/ basic operators to minimize the CAPEX and OPEX.

Major Projects (During Sify tenure): o o o o o Wireless Infrastructure (Broadband) Roll Out for Sify iways (Sify, Brand Cyber cafe). Setting Up Data Centre and VPN Connectivity at Tata Steel Coal Mines, Dhanbad Setting up Cyber cafes and Internet Telephone Booths in Rural India on Wireless Designed, Build and Operated 6 Data centres for Sify for its Hosting Business. Network Planning and roll out of Wireless broadband Infrastructure at Nigeria with fibre optic and microwave backhaul.

Previous Assignments
June1998 to Oct2000 Jan1995 to May1998 Oct1992 to Dec1994 May1990 to Sept1992 June1985 to April1990 Global Tele-Systems Ltd. Mumbai Digital Equipment (I) Ltd. Wipro InfoTech Ltd., Kolkata Phillips India Ltd., Kolkata Tata Steel, Jamshedpur Asst Manager Operations Network Consultant Customer Support Engineer Service Engineer Technician

Education Perusing M-Tech in energy Management from Anna University, Chennai MBA Materials Management. LIBA, Chennai AMIE (Electronics and Communication) from Institution of Engineers, Jamshedpur in 1999. Diploma in Electronics & Communication (Affiliated to Bihar Technical Board) in 1985.

Professional Development Six-Sigma Green Belt Certification Program from SQC & OR Unit, Indian Statistical Institute, Chennai in 2006. Completed PMP Training from PMI, USA (Chennai Chapter) in 2007.ITIL Certification in 2005. CCNA (Cisco Certified Network Associate) from Datapro, Kolkata in 2000. MCSE (Microsoft Certified Systems Engineer) from Datapro, Kolkata in 1999. Lotus Notes Administration from Microuniv, Mumbai in 1998. CNE (Certified Novell Administrator) from Computer Garage, Bangalore in 1996. : : : 25th July, 1966 Bangla, Hindi, Orriya, English, Marathi, Kannada, Telugu, Tamil, and Punjabi Available upon request

Date of Birth Languages Known References