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Display Targeting Strategies for Direct Response

A Google Display Network Webinar


June 2011
Tweeting?: #GDN Send us questions at @GoogleDisplay
Google Confidential and Proprietary

Housekeeping

Look for follow-up email. A Word Type in chat window. Questions?On Measurement A Word On Measurement Take our survey! Look for follow-up email.

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

Tweeting? Use the following hashtag:

#GDN
Send us questions at:

@GoogleDisplay

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

David Monsees
Product Manager, Google Display davidmonsees@google.com

Laura Bierbower
Google Display Network Specialist lbierbower@google.com

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Google Confidential and Proprietary

Agenda
The Display Opportunity Targeting Options & Strategies A Word On Measurement

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Google Confidential and Proprietary

The right audience

MAGIC MOMENT

The right ad

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Google Confidential and Proprietary

A Direct Response Marketer Is Always Balancing


Conversions
PPC, CPC, CTR, PFP, CPL, CPA, UV, ROAS.

Great! And what about the ROI?

Dont bother me with jargon!

Cost
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Google Confidential and Proprietary 7

Holy Grail of Magic Moments

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Google Confidential and Proprietary

Display Is On Fire

$200B

Display advertising can be a $200B industry in less than 10 years.


Eric Schmidt, Executive Chairman, Google AdWeek

15.9B
in 2014

10.2B
in 2010
Tweeting?: #GDN Send us questions at @GoogleDisplay
Source: eMarketer, Nov. 2010
Google Confidential and Proprietary 9

Whats Affecting Budgets? Hint: Magic Moments

53%
of advertisers increased budgets due to availability of more targeting options

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

10

Display Performs
50% lift in
ROI on interest based ads

Millions of
subscribers acquired via display ads

88% lift in
purchase intent

GDN remarketing drove 20% of computer sales at 14% lower CPC

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

11

Demographics Topics / Categories

Audience/ Behavioral

Auto Optimization

Many powerful signals. Which to tap into?


Contextual

Run of Site Tweeting?: #GDN Send us questions at @GoogleDisplay

Remarketing
Google Confidential and Proprietary 12

Conversion Tracking Unlocks Performance


Place 2 tags, get 4 Google products for free.

Remarketing

Conversion metrics

Autooptimization tools

Multi-Channel Funnels

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Google Confidential and Proprietary

13

Demographics Topics / Categories

Audience/ Behavioral

Auto Optimization

Many powerful signals. Which to tap into?


Contextual

Run of Site Tweeting?: #GDN Send us questions at @GoogleDisplay

Remarketing
Google Confidential and Proprietary 14

Demographics

Categories/ Topics

Audience/ Behavioral

Those That Drive Magic Moments At Scale


Auto Optimization
Contextual

Remarketing

Run of Site Tweeting?: #GDN Send us questions at @GoogleDisplay


Google Confidential and Proprietary 15

Nail It, Then Scale It


Topics Targeting
Run of Site Conversion Rate
(Placement Targeting)

LOW

Interest Categories Contextual (Keywords)

Remarketing
GOOD

DCO

GOOD

Cost Per Conversion (CPA)

COSTLY

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

16

Nail It, Then Scale It


Topics Targeting
Run of Site Conversion Rate
(Placement Targeting)

LOW

Interest Categories Contextual (Keywords)

DCO
Remarketing
GOOD

GOOD

Cost Per Conversion (CPA)

COSTLY

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

17

Start With The Cream Of The Crop

Conversion Rate

LOW

Remarketing
GOOD

Your Ad

GOOD

Cost Per Conversion (CPA)

COSTLY

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Source: http://www.webpronews.com/topnews/2010/11/22/howand-why-remarketing-can-gain-back-lost-customers; Google Confidential and Proprietary Understanding Shopping Cart Abandonment, Forrester Research, May 20, 2010

18

Start With The Cream Of The Crop

96% 70%
Remarketing
GOOD

LOW

Conversion Rate

of people who visit a website leave without completing the actions marketers want them to take

GOOD

of shoppers abandon their shopping cart rather than follow through with their transaction
Cost Per Conversion (CPA)
COSTLY

Tweeting?: #GDN Send us questions at @GoogleDisplay

Source: http://www.webpronews.com/topnews/2010/11/22/howand-why-remarketing-can-gain-back-lost-customers; Google Confidential and Proprietary Understanding Shopping Cart Abandonment, Forrester Research, May 20, 2010

19

Remarketing With The GDN


Reach More Users Reach Them Quickly And At Scale

84%
of people on a typical remarketing list

Instantly
Re-engage lost customers

500M
users served hundreds of billions of impressions every month

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Google Confidential and Proprietary

20

Strategies From The Field: All Remarketing Is Not Equal

Best SLR Cameras on sale The best rated SLR cameras with the best discounts www.digitalreview.com

Shopping cart page

Search landing page

Step 1:

Insert a few lines of code onto key pages

Product pages

Homepage

Any action you can re-market based on, you should tag.
Tweeting?: #GDN Send us questions at @GoogleDisplay
Google Confidential and Proprietary 21

Strategies From The Field: All Remarketing Is Not Equal


LOW

Conversion Rate

20%
of computer sales from remarketing
Remarketing: Search Landing Page

Remarketing: Homepage

14%
Cost Per Conversion (CPA)

GOOD

Remarketing Abandoned Shopping Cart

Remarketing: Product Pages

decrease in CPCs and expense-torevenue ratio

GOOD

COSTLY

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

22

Exclude Conversion Page From All Remarketing Lists

Reach Only New Customers

Shopping cart page

Search landing page

Product pages

Homepage

2X
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CTR and viewthrough conversions

25%

increase in direct traffic


Google Confidential and Proprietary 23

Squeeze Every Last Drop From Remarketing


LOW

Conversion Rate

Remarketing: Search Landing Page

Remarketing: Homepage

GOOD

Remarketing Abandoned Shopping Cart

Remarketing: Product Pages

GOOD

Cost Per Conversion (CPA)

COSTLY

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

24

Squeeze Every Last Drop From Remarketing


LOW

Conversion Rate

Remarketing: Search Landing Page

Remarketing: Homepage

GOOD

Remarketing Abandoned Shopping Cart

Remarketing: Product Pages

GOOD

Cost Per Conversion (CPA)

COSTLY

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

25

Squeeze Every Last Drop From Remarketing


LOW

Conversion Rate

Remarketing: Search Landing Page

Remarketing: Homepage

GOOD

Remarketing Abandoned Shopping Cart

Remarketing: Product Pages

GOOD

Cost Per Conversion (CPA)

COSTLY

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

26

Then Start Scaling: Keyword Contextual Targeting


LOW

Conversion Rate

Contextual (Keywords)

Remarketing: Search Landing Page

Remarketing: Homepage

GOOD

Remarketing Abandoned Shopping Cart

Remarketing: Product Pages

GOOD

Cost Per Conversion (CPA)

COSTLY

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

27

Technology Is the Difference: Not Your Average Contextual Targeting


Lens

Camera

Photo

Lens

Vision

Contacts

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Google Confidential and Proprietary

28

Strategies From the Field: Start Specific, Then Expand


Brand Keywords Product Keywords Expand Beyond Brand and Product Keywords
photography outdoor photography digital photography photography tips

brand brand cameras brand slr brand digital camera

digital cameras slr dslr cameras

101%
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increase in conversions

28%

decrease in CPA
Google Confidential and Proprietary 29

Strategies From the Field: Start Specific, Then Expand


LOW

Conversion Rate

Keyword Contextual Targeting

Remarketing: Search Landing Page

Remarketing: Homepage

GOOD

Remarketing Abandoned Shopping Cart

Remarketing: Product Pages

GOOD

Cost Per Conversion (CPA)

COSTLY

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

30

Strategies From the Field: Start Specific, Then Expand


LOW

Conversion Rate

KCT: Related KCT: Product Keywords Keywords KCT: Brand Keywords

Remarketing: Search Landing Page

Remarketing: Homepage

GOOD

Remarketing Abandoned Shopping Cart

Remarketing: Product Pages

GOOD

Cost Per Conversion (CPA)

COSTLY

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

31

Killer Feature: Contextual Targeting Tool

Export to add directly to your campaign

Suggested bids

Pick ad groups you want to add

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Google Confidential and Proprietary

32

Killer Feature: Impression Share

See % of auctions youre not winning, and why

Your Ad.

Your Ad.

Your Ad.

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Google Confidential and Proprietary

33

Killer Feature: Impression Share

See % of auctions youre not winning, and why

Your Ad.

Your Ad.

Your Ad.

50% Impression Share


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Google Confidential and Proprietary 34

Measure and Optimize At Site Level

View site-level performance

Optimize bids, exclude sites


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2
Google Confidential and Proprietary 35

Expand Further With Conversion Optimizer

CPA:

$26.00

Your Ad.

Bids automatically for each impression for more conversions


Time of day Browser

Location

Web page content


Google Confidential and Proprietary 36

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Not Eligible? Use Enhanced CPC


Enhanced CPC is a good option for advertisers who: Campaign doesnt meet conversion volume requirements Want to use Max CPC instead of Max CPA Use their own third party bid management systems Want to use advanced campaign settings Lite version of Conversion Optimizer
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Google Confidential and Proprietary 37

Contextual Fuels Remarketing

Remarketing closes the loop

Your Ad
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Google Confidential and Proprietary 38

Come On! You Guys Are Google. Can I Get Even More??
LOW

Conversion Rate

KCT: Product Terms KCT: Brand Terms

KCT: Related Keywords

Remarketing: Search Landing Page

Remarketing: Homepage

GOOD

Remarketing Abandoned Shopping Cart

Remarketing: Product Pages

GOOD

Cost Per Conversion (CPA)

COSTLY

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

39

Scale Further: Display Campaign Optimizer

LOW

Conversion Rate

KCT: Product Terms KCT: Brand Terms

KCT: Related Keywords

DCO
Remarketing: Search Landing Page

Remarketing: Homepage

GOOD

Remarketing Abandoned Shopping Cart

Remarketing: Product Pages

GOOD

Cost Per Conversion (CPA)

COSTY

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

40

DCO: Turnkey Technology Does The Heavy Lifting

YOU PROVIDE:

Budget Creative Target CPA DISPLAY CAMPAIGN OPTIMIZER

? ? ? ? ?

? ? ? ? ?

? ? ? ? ?

? ? ? ? ?
41

Happens over millions of websites


Tweeting?: #GDN Send us questions at @GoogleDisplay
Google Confidential and Proprietary

DCO: Turnkey Technology Does The Heavy Lifting

YOU PROVIDE:

Budget Creative Target CPA DISPLAY CAMPAIGN OPTIMIZER

? $1.01 ? ? $.16 ? ?
$.50

? $2.22 ? $.47 ? ? ?

? $.77 ? ? $.12 ? ?

? ? ? $.75 ? $.09 ?
$.23
42

Happens over millions of websites


Tweeting?: #GDN Send us questions at @GoogleDisplay
Google Confidential and Proprietary

DCO: Turnkey Technology Does The Heavy Lifting

YOU PROVIDE:

Budget Creative Target CPA DISPLAY CAMPAIGN OPTIMIZER

? $1.01 ? ? $.16 ? ?
X $.50

? X $2.22 ? X $.47 ? ? ?

? $.77 ? ? X $.12 ? ?

? ? ? $.75 ? X $.09 ?
X $.23
43

Happens over millions of websites


Tweeting?: #GDN Send us questions at @GoogleDisplay
Google Confidential and Proprietary

DCO: Turnkey Technology Does The Heavy Lifting

YOU PROVIDE:

Budget Creative Target CPA DISPLAY CAMPAIGN OPTIMIZER

? $1.01 ? ? $.16 ? ?
$.70 X $.50

? $.82 X $2.22 ? $1.35 X $.47 ? ? ?

? $.77 ? ? $.88 X $.12 ? ?

$1.16 X $.23

? ? ? $.75 ? $.46 X $.09 ?

Happens over millions of websites


Tweeting?: #GDN Send us questions at @GoogleDisplay
Google Confidential and Proprietary 44

DCO: Turnkey Technology Does The Heavy Lifting

YOU PROVIDE:

Budget Creative Target CPA DISPLAY CAMPAIGN OPTIMIZER

? ? X $1.01 $2.22 ? $.82 ? X $.47 ? $1.35 ? $.16 ? ?


$.70 X $.50

? $.77 ? ? $.88 X $.12 ? ? ? ?

$1.16 $.23 $X

? ? ? $.75 ? $.46 X $.09 ?

Happens over millions of websites


Tweeting?: #GDN Send us questions at @GoogleDisplay
Google Confidential and Proprietary 45

DCO: Key Considerations


Fully automated Not available to all advertisers Conversion Optimizer or Enhanced CPC are good alternatives

15%
Tweeting?: #GDN Send us questions at @GoogleDisplay

increase in ROI

30%

of budget and most conversions coming from GDN


Google Confidential and Proprietary 46

But Wait, Theres More! Interest Categories

LOW

Conversion Rate

KCT: Product Terms KCT: Brand Terms

KCT: Related Interest Keywords

Context

Categories

Audience (Interests)

DCO
Remarketing: Search Landing Page

Remarketing: Homepage

GOOD

Remarketing Abandoned Shopping Cart

Remarketing: Product Pages

GOOD

Cost Per Conversion (CPA)

COSTLY

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

47

Audience Targeting Is Here To Stay

85%
of advertisers use audience targeting

47%
of advertisers & agencies said theyd use audience targeting for most of their online spend

Tweeting?: #GDN Source: Forrester, 2010; eMarketer, Jan 2010 Send us questions at @GoogleDisplay

Google Confidential and Proprietary

48

Audience Targeting With Google

Its Big
1000+
interest categories

Its Intelligent Its Efficient


Types of sites Frequency of visits Recency of visits Real-time auction No added cost for audience data

500M+

daily global internet users

100s of Billions

impressions monthly

All Ad Formats
including text

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

49

Strategies From The Field: Start Specific, Then Expand

1
A

Start with interests related to your business

Target interests relevant to your products and services


Target interests: > Consumer electronics > Photography

Unleash the Conversion Optimizer


> Tell us your CPA > Get granular, page-based bid optimization to boost conversions

400%
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increase in conversion volume

6X

increase in daily spend based on Google Confidential and Proprietary great performance

50

Killer Feature: Audience Composition Reports

2
A

Target related, proven interests

Understand which audience segments are already performing well from converted users remarketing list

Target those interest categories specifically

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Google Confidential and Proprietary

51

Interest Categories Fuel Remarketing

Remarketing closes the loop

Your Ad
Tweeting?: #GDN Send us questions at @GoogleDisplay
Google Confidential and Proprietary 52

Run of Site and Topic Targeting


Topic Targeting

LOW

Conversion Rate

KCT: Product Terms KCT: Brand Terms

KCT: Related Interest Keywords

Run of Site (Placement Targeting)

Categories

DCO
Remarketing: Search Landing Page

Remarketing: Homepage

GOOD

Remarketing Abandoned Shopping Cart

Remarketing: Product Pages

GOOD

Cost Per Conversion (CPA)

COSTLY

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

53

Nail It, Then Scale It


Topics Targeting
Run of Site Conversion Rate
(Placement Targeting)

LOW

Interest Categories Contextual (Keywords)

DCO
Remarketing
GOOD

GOOD

Cost Per Conversion (CPA)

COSTLY

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

54

A Word On Creative: All Formats, All Sizes

Best SLR Cameras on sale The best rated SLR cameras with the best discounts www.digitalreview.com

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

55

A Word On Measurement: Net Profit, Not CPA


Conversion Value: $30 CPA Goal: $9 Product cost: $15
Keyword Contextual 30 sales

Display Campaign Optimizer 50 sales

Interest Categories 35 sales

Remarketing 20 sales

CPA: $6.50

CPA: $8.00

CPA: $7.50

CPA: $10.00

Net Profit: $780 Net Profit: $930


Tweeting?: #GDN Send us questions at @GoogleDisplay

Net Profit = (Total Revenue) (Advertising & Product Costs)


Google Confidential and Proprietary 56

A Word On Measurement: Net Profit, Not CPA


Conversion Value: $30 CPA Goal: $9 Product cost: $15
Keyword Contextual 30 sales

Display Campaign Optimizer 50 sales

Interest Categories 35 sales

Remarketing 20 sales 18

CPA: $6.50

CPA: $8.00

CPA: $7.50

CPA: $10.00

Net Profit: $780 $768 Net Profit: $930


Tweeting?: #GDN Send us questions at @GoogleDisplay

Net Profit = (Total Revenue) (Advertising & Product Costs)


Google Confidential and Proprietary 57

Three Things You Can Do Today

Tag Your Pages

Evaluate Your Targeting Mix

Use Conversion Optimizer

Remarketing Conversion Tracking

Have you overlooked low-hanging fruit, or opportunities to expand?

Works with any targeting type

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

58

Questions? A Word On Measurement Take our survey! A Word On Measurement Look for follow-up email.

Tweeting?: #GDN Send us questions at @GoogleDisplay

Google Confidential and Proprietary

59

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