What is Abacus Introduction Beginning in 1987 with 1) how much staff at beginning and what was primary business

(detail req) 2) what was the position in market of that business and where abacus stand 3) company start from which location company volume and staff volume company budget (capital amount with company start) at beginning 4) business partners of owner and there expertise 5) services company provided 6) company initial clients 7) remarkable achievements in that business 8) after which mile stone company owners or company think about to start next business 9) how portfolio increase next business (business name) 10) company start from which location company volume and staff volume company budget (capital amount with company start) at beginning 11) company stand at which position in market for that business 12) company initial clients 13) remarkable achievements in that business 14) after which mile stone company owners or company think about to start next business 15) how portfolio increase next business (business name) 16) company start from which location company volume and staff volume company budget (capital amount with company start) at beginning 17) company stand at which position in market for that business 18) company initial clients 19) remarkable achievements in that business 20) after which mile stone company owners or company think about to start next business 21) how portfolio increase Continue up to last business ..

CALL CENTER (INBOUND) Any other information besides website from HR .. below mentioned is website detail Inbound Services Here at AbacusConsulting BPO's Inbound Contact Center, we offer extensive experience and knowledge in inbound customer contact services, with a variety of applications in both business-to-business and business-to-consumer markets. This enables our clients to have industry standard quality services coupled with 33% to 50% cost savings while they have adequate time and peace of mind to concentrate on their core business functions. We specialize in customer acquisition, customer retention and customer care offering our customers the highest quality service at every touch point. Our experienced call center professionals deliver effective customer solutions by maintaining superiority in all areas of operations. Our inbound contact center services provide Interactive Voice Recognition, Automatic Call Distribution, Reporting Voice Mail, Voice Recording and Live Listening. Our inbound customer contact services include:

Customer care Technical support Help desk Order taking Appointment booking Database management Emergency response E-Mail management

Customer Care AbacusConsulting BPO is committed to provide ever-increasing levels of customer satisfaction by offering the highest quality in contact center services. We believe that the success of an organization is derived from the vision of its leadership and effectiveness of its members. We provide fully integrated customer relationship management (CRM) solutions to assist your company in growing and maintaining your customer base. And offer extensive experience and knowledge in inbound call center services, with a variety of applications in both the business-to-business and business-to-consumer markets. We provide exceptional experience in the following:

Customer retention Research escalated cases and provide solution

Cross-sell / up-sell purchases Complaint and query resolution Activation and change of services Billing queries Product information support Order management Warranty / replacement support Booking and reservations Loyalty programs Account queries and maintenance

Technical Support Extending support beyond sales by providing simple solutions to complex problems. Rapidly changing technology and demand for simple to complex technology driven products has changed the service expectations of the customers. AbacusConsulting BPO can provide all levels of technical support for businesses and consumers. This includes providing support for simple customer service, product information requiring specialist knowledge and complex issues management. The services also include tech-support related to escalations and high-end queries. We provide step-by-step guidance to customers' queries related to:

Troubleshooting support Installation support Software usage and problems Application and desktop related queries Internet related issues Connectivity problems Up-sell / cross-sell services and products Computer hardware queries Product related services queries Product up-gradation and accessories

Help Desk All of AbacusConsulting BPO's representatives are university or post graduates, highly skilled and highly trained. We offer basic to advanced support to IT and service companies. All calls are documented and logged and all our representatives' stations have a high-speed Internet connection, so we can access any of your applications that are web based. Order Taking

AbacusConsulting BPO never misses a sales opportunity for its clients. We can process your orders 24/7 from your website, or via our own order software. We can liaise directly with your fulfillment house, or provide you with one if required. Our representatives take hundreds of orders efficiently and with exceptional service delivery, ensuring maximal customer retention and satisfaction. Appointment Booking AbacusConsulting BPO representatives can take inbound requests for appointments, or make outbound calls to an existing client base to schedule return appointments. Database Management We provide secure data collection with your questionnaire or ours. The data is returned in the format of your choice or we can conduct the analysis for you, and provide reports. Emergency Response With AbacusConsulting BPO, you can offer 24/7 customer service. Our representatives will answer your calls, dispatch your on-call technicians, and assure your customers that service is on its way. Email Management We can answer your routine emails with prepared FAQ responses, or escalate if necessary. We will guarantee response times based on the level of service you want to deliver to your customers.

CALL CENTER (OUTBOUND) Outbound Services Our Outbound Contact Center representatives are part of a close-knit team of well-trained and experienced professionals. It is their task to help increase client's sales, conduct surveys, collections, test new markets, follow up, clean databases, build relationships and ultimately boost the client's business.

We are experts at making Outbound Calls on the client's behalf, enabling them to achieve profitable and long term relationships with customers. We are always sensitive to our client's needs as they are looking for ways to get more value from their providers. Before commencing work on a new project, we undertake an in-depth study and analysis of the client's existing business function. On the basis of this analysis, we work out a most comprehensive solution at a highly reasonable pricing package. We will then implement a strategy that satisfies the client's requirements and sets in place a tangible tool to measure success. This enables our clients to have industry standard quality services coupled with 33% to 50% cost savings while they have adequate time and peace of mind to concentrate on their core business functions. With years of Direct Marketing and Outbound Calling experience, our philosophy is to test, test and test again. Getting it right is equally important to us as it is to our clients. Our success is judged by our demonstrated performance and results. Our Outbound Contact Center services incorporate predictive dialer, voice recording and live listening. We offer complete Outbound services to our valued clients including:

Telemarketing Conducting surveys Collections Testing new markets Follow ups Cleaning databases

Telemarketing We provide telemarketing service, both Inbound and Outbound to help generate leads and increase sales, conduct polls and surveys, schedule appointments and reservations and other business needs of our customers. Adaptable scripting software makes it easy for us to get the right message to your customers every time. Outbound sales follow up and customer satisfaction surveys, next sell, cross sell and up sell programs to existing customer base. AbacusConsulting BPO will deliver your Outbound or Inbound telemarketing program with accuracy and efficiency. Order Processing / Fulfillment Save time and money required to handle order taking and fulfillment by letting our staff handle those tasks for you. Whether yours is a small business going through growth periods, or a larger operation needing help with after hours or overload order processing,

we can provide a comprehensive solution to your individual needs. Call today to see how we can save your time and money, and offer your customers top quality customer care. Program Setup Perhaps the secret to our effectiveness in this area is the vigor of the program setup phase. Here, a senior marketing consultant starts by designing the entire campaign:

Conducting data-gathering sessions with the client's team Identifying target accounts and/or types of companies to be contacted Selecting the individuals to be contacted based on title and / or function Determining the list of potential needs of the target audience Mapping these needs to the relevant benefits of the client's products and services Selecting the hot buttons that will be used in the campaign, based on research and/or comprehensive data gathering with the client's team Working with the client to define what constitutes a qualified lead for the program Working out the information needed to profile and qualify the account and the individual prospect Writing the tele-contact script Arranging and conducting meetings to review the script and lead definition Documenting all meetings and providing final versions of these documents Training the tele-contact team on the script and lead definition, as well on the products and services being sold Conducting offline drilling / role-playing of the tele-contact script Testing the script for full workability and making any revisions needed

It is through this consulting-based methodology that we are able to perfect the telemarketing approach. This ensures the highest possible Hit-Rate with every call we place.