CURRICULUM VITAE

Objective
Seeking a challenging & motivated career within a dynamic and progressive organization where enthusiasm, dedication and the ability to manage tasks effectively are prerequisite in driving the organization forward... Experienced in managing people, pleasant and soft-spoken and ideal for public relations.

LYDIA SERRAO
Personal Information: Fathers Name: William Serrao Nationality: Indian Civil ID.: 283092903989 Passport No: B3866177 Date of Expiry: 17 Oct 2011 Date of Issue: 18 Oct 2001 Date of Birth: 29 Sept 1983 Place of Birth: India Gender: Female Civil Status: Married Contact Number: Mobile: +965 9 4470168

Education
Academic Qualification:
2000: 10th STD Naravi High School, Mangalore, India Short term courses: 2007: Diploma in Computer Education (Manipal Career Academy, India) Computer Skills: Windows 95, 98, XP Well Versed In Microsoft Office 2003 MS Word, MS Excel, MS Power Point, Microsoft Windows Knowledge Of Internet, Surfing, Outlook Express Data Base Management System Hardware Knowledge (The ability to operate computerized Accounting, spreadsheet and Word-processing programs at a highly proficient level)

Residence Status: Article No: 18 (Working Permit) E-mail: Serrao_lydia@yahoo.com Languages known: English, Hindi, Arabic (learning), Konkani Interests: Reading books Photography Swimming Dancing Writing

Credentials
Knowledge, Strengths & Attributes:
Strengths: Self-motivated & dedicated Excellent organizational abilities Effective verbal and listening communications skills Team building Analytical & Problem Solving Skills Decision making skills Stress management skills Time management skills Proficient Knowledge in: Office administration An understanding of relevant Companys policies and procedures an understanding of the cultural and political environment Personal Attributes: Honest & Trustworthy Respectful & flexible Possess sound work ethics

References: Can be provided on demand.

Work Experience :

Name of Organization : Mirage Media Paper Co., Experience : March 16, 2009 till May, 2011 Role : Secretary

Main Activities Coordinate with sales representatives, manager in regards to pricing before sending enquiries, quotations and discuss various client disputes. Attend telephone enquiries, follow-up, preparing letters, faxes, quotations, confirmation of orders, and follow-up with stores for the delivery dates and vehicle arrangements. Coordinate with clients on address for deliveries, invoices, payments. Arranging to deposit cheques/cash received and handling other bank formalities. Maintain stock record and making orders for new stock. Also, keeping record of the enquiries, quotations, purchase orders and maintaining contact details of the clients.

Name of Organization : Dar Saleh Al Qallaf Engineering Consultants Experience : 7 Months (April 2008 to October 2008) Role : Secretary

Responsibilities: 1. Provide office support services in order to ensure efficiency and effectiveness within the Corporate Head-Office. Main Activities Receive, direct and relay telephone messages and fax messages Direct the general public to the appropriate staff member Arrange conferences, meetings, and travel reservations for office personnel. Complete forms in accordance with company procedures. Set up and maintain paper and electronic filing systems for records, correspondence, and other material. Assist in the planning and preparation of meetings, conferences and conference telephone calls Schedule and confirm appointments for clients, customers, or supervisors. Maintain an adequate inventory of office supplies Respond to public inquiries Operate electronic mail systems and coordinate the flow of information both internally and with other organizations. Provide word-processing and secretarial support Type confidential documents on a word-processing system I hereby declare that the information provided above is accurate to the best of my knowledge.

Lydia Serrao