TOTAL TRAINING NEEDS ANALYSIS

... a full range of TNA activity

LEADERSHIP & MANAGEMENT SERIES

INTRODUCTION

02 - 04 OCTOBER 2011 RADISSON BLU DUBAI DEIRA CREEK UAE

YOUR INTERNATIONAL COURSE FACILITATOR

Derek Stockley
B. Bus. (Acc.), G. Dipl. Org. Behaviour

Understanding the actual training needs of staff members is an important requirement if training programs and learning activities are going to lead to improved individual and organisational performance. Many commentators are pointing to training as an important element in an organisations response to the tough economic times. This course concentrates on the knowledge and skills required for successful training needs analysis. It covers what is involved and how it is done. Executives and managers need to plan their approach. They also need to adapt and make adjustments as the training needs analysis (TNA) project progresses. This course covers the formal and informal environments plus the many skills and competencies required. It covers both small and large scale TNA projects. Participants will be prepared for training needs analysis at a variety of organisation levels. Participants will embark on new training needs analysis projects with increased confidence.

Director
Derek Stockley Pty Ltd

PROFILE
Derek Stockley is the Director of Derek Stockley Pty Ltd, a training and management consulting firm based in Melbourne, Australia. Derek has been designing and conducting training programmes for over 25 years. He conducts training programs designed to improve individual and organisational performance. He has conducted various training needs analysis projects, as well as related activities - skills audits, skills profiling, position description writing, process and systems reviews, competency standard development, workforce planning. The largest Training Needs Analysis (TNA) project was for 6500 employees (electricity industry) - a distributed workforce located throughout Victoria. Derek and his trainers regularly conduct TNA activities as part of the in-house training process with clients. He has worked with employees at all levels, including managers and executives from technical, sales, administrative and other professional backgrounds, including senior managers from the Asia-Pacific area. In addition, he has a good understanding of the organisational issues that apply in a wide variety of industries. A training needs analysis project cannot be considered as stand alone it relates to many aspects of organisational development. Derek talks specifically about the projects and issues of participants. As far as is possible, you will spend time discussing real issues, problems and challenges that you face. Qualifications: Bachelor of Business (Accountancy) - RMIT Graduate Diploma in Organisation Behaviour Swinburne Certificate IV in Workplace Training - ASCM

TOTAL TRAINING NEEDS ANALYSIS will enable delegates to:

Prepare for training needs analysis projects at a variety of levels simple to complex situations Weigh up the strengths and weaknesses of each situation Assess the big picture and the detail, and work out the best approach or approaches Build trust, rapport and empathy so that the results are valid and worthwhile Seek the right information that will set up good training design Conduct TNA projects in a timely and effective manner Adapt quickly to changed circumstances and new information Avoid common pitfalls and traps Achieve good outcomes for themselves and their organisation

Trainer is exceptional. Derek demonstrates what he teaches Knows his subject and cover the key essentials in a way that participants can use the learning the very next day.

Provides real learning opportunities Adapts training to the needs of participants

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360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.

COURSE CONTENT DAY1 ESTABLISHING THE KEY CONCEPTS

Session 1 - Need for Training Needs Analysis What makes up a training needs analysis (TNA)? What is the reason for the doing TNA? What do we want the TNA to achieve? What are the objectives and outcome of the TNA? What does it offer individual staff members? Session 2 - Overview of Training Needs Analysis Training needs analysis model The importance of preparation Individual and organisational competencies How does TNA fit into the organisation? Session 3 - Training Needs Analysis process Factors that lead to success Factors that lead to failure The importance of organisational culture and the operating environment Incorporating TNA into organisational processes and business models

WHY THIS EVENT

360 BSI recognizes that there is a significant gap that occurs between training delivery and successful implementation. Participants will learn the key concepts & elements of the training needs analysis (TNA) process & develop the skills to conduct TNA. This involves assimilating knowledge and applying that knowledge in practical exercises. The activities will range from short specific exercises to the full range of the TNA activity. Participants will have the opportunity to immediately put the concepts and techniques outlined into practice. Practical exercises will relate to actual participant situations where possible. Some exercises will be created based on participant input about real situations and scenarios. Throughout the training delegates will be able to reflect on current practices. The focus will be on developing participant confidence and providing techniques that help to develop a rapport with people involved in the TNA process. After the training, participants will be able to handle training needs analysis well in a wide variety of situations.

DAY2 USING YOUR KNOWLEDGE

Session 4 - Training Needs Analysis strategy and tactics What techniques to use for specific situations face to face, questionnaires, individual, group etc. Dealing with resistance creating a positive environment Establishing administrative systems that support the process and minimise the workload Controlling costs and maximising benefits Session 5 - Implementing the TNA Identifying strengths and weaknesses at each stage of the process. Planning, preparing, adjusting and reviewing the training needs analysis procedure/process. Aligning the training needs analysis to the strategic objectives of the organisation.

DAY3 TNA PRACTICAL EXERCISES

Session 6 - Practical Training Needs Analysis Skills Attitudes which help Building trust and empathy Questions that lead to a positive response Understanding short-term approaches versus long-term situations How to determine the upper and lower limits of the training needs analysis Session 7 - Training Needs Analysis Issues Coping with changing business priorities Time frames short term versus long term Broad scale or in-depth The role of technology Distributed workforces Cultural differences Session 8 - Wrap-up and conclusion

WHO SHOULD ATTEND

This program is for managers & executives from both the government & private sector. They can be line managers, human resource or training managers & specialists. Anyone charged with the responsibility of developing people will benefit from this program.

NOTE:
The enclosed information is a general overview of the course we offer. However each course will be tailored to suit individual clients needs. Please inform us of any additional topics to be included, at least one week before the training dates.

COURSE SCHEDULE
8.00 8.30 10.30 - 10.50 12.30 - 13.30 15.00 - 15.20 17.00 Registration & Coffee/Tea Workshop commences Morning coffee/tea Lunch Afternoon coffee/tea End of day
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TOTAL TRAINING NEEDS ANALYSIS

02 - 04 OCTOBER 2011 RADISSON BLU DUBAI DEIRA CREEK UAE

REGISTRATION FORM
Fax: +603 9205 7788 Tel: +603 9205 7778 Mobile: +6016 3326 360 Email: kris@360bsi.com

DELEGATES
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IN-HOUSE TRAINING
360 BSI is passionate about providing strategic technical programs & high potential training solutions across the region to build personal competencies and organizational capability. You will receive practical training from a professionally qualified educator with over twenty years of teaching and training experience. Please feel free to mix-and-match topics from the areas listed below to get the right training content for your staff. Other topics may be available upon request.

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OTHER COURSES BY 360 BSI

Professional Proposal & Report Writing Finance & Capital Investment Analysis Document & Records Management Loss Prevention Executive 360 Leadership Program

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Hotel Contact Details:

For Room Reservation, please contact Gayathri Yedukumar. Telephone: 00971 4 2057105 Fax: 00971 4 2234698 E-mail: reservations.dxbza@radissonblu.com Radisson BLU Hotel, Dubai Deira Creek Baniyas Road, P.O. Box 476, Dubai, UAE

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General Information:
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Closing date for registration is 26th September 2011. The fees cover lunch, tea breaks, materials and certificate. Official confirmation will be sent, once registration has been received. Participants will need to arrange their own accommodation. Attire: Smart Casual

Cancellations/Substitutions
Substitutions are welcome at any time. Please notify us at least 2 working days prior to the event. All cancellations will carry a 10% cancellation fee, once a registration form is received. All cancellations must be in writing by fax or email at least 2 weeks before the event date. Cancellations with less than 2 weeks prior to the event date carry 100% liability. However, course materials will still be couriered to you.

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COURSE FEES

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PAYMENT DETAILS
Payment is required within 5 days upon receipt of the invoice. Bank transfer: 360 INTERNATIONAL LIMITED Standard Chartered Bank P.O.Box 999 Al Fardan Building, Al Mankhool Area, Bur Dubai, Dubai, U.A.E Account No: 02-2077311-01 USD Swift No: SCBLAEADXXX All payments must be received prior to the event date
www.360bsi.com

DUBAI, UAE: 02 - 04 OCTOBER 2011

USD 2,495 per delegate USD 6,600 - Special for Group of 3 USD 10,000 - Special for Group of 5
The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable the client has to ensure that the taxes are paid on top of the investment fee paid for the course. Compliance with the local tax laws is the responsibility of the client.

* Save up to 50% for In-house Training programs

360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.