BMC REMEDY ACTION REQUEST SYSTEM

COURSE ABSTRACT

BMC REMEDY AR SYSTEM 7.5: DEVELOPER PART 2

COURSE CODE

COURSE OVERVIEW
In this course, you will learn how to build advanced application features in BMC Remedy AR System 7.5. Through a combination of lecture and lab exercises, interactive scenarios, and collaborative discussions, you will learn how to create a deployable application, build advanced functionality within that deployable application, and customize it for the Web. You will also learn about several new features such as Formatted Tooltips, Cell-based Tables, Working Lists, and Data Visualization fields. The first section of this course consists of an intensive review exercise that provides an opportunity for you to demonstrate your proficiency of the knowledge and skills learned in the BMC Remedy AR System 7.5: Developer Part 1 online training. In this section, you will revisit the AR System Application Development Process and create various documents such as the Workflow Questionnaire, state diagrams, and development environment checklist.

RSMG-ARD2-0750

PRODUCT RELEASE

BMC Remedy Action Request System 7.5

DELIVERY METHOD

Instructor Led Training (ILT) Instructor Led Online (ILO)

COURSE DURATION

5 Days

COURSE OBJECTIVES
Create deployable applications Manage access control within a deployable application Create custom home pages for a deployable application Create advanced features and workflow with table fields Identify different types of guides Build a guide that performs a table loop Create View and Vendor forms Calculate business time Create Currency fields and use them in workflow Create dynamic workflow Create a table tree view field Implement a vertical navigation field Maintain and manage deployable applications Describe the mid tier architecture used to deliver AR System applications to the Web Define the Web application development process

TARGET AUDIENCE

AR System Developers

PREREQUISITES BMC Remedy AR System 7.5: Foundation Part 1 (WBT) BMC Remedy AR System 7.5:Foundation Part 2 (ILT) BMC Remedy AR System 7.5 Developer Part1 (WBT)

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. Copyright 2010 BMC Software, Inc. All rights reserved.

For additional information about BMC Educational Services, please visit us at www.bmc.com/education.
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BMC REMEDY ACTION REQUEST SYSTEM

COURSE ABSTRACT

BMC REMEDY AR SYSTEM 7.5: DEVELOPER PART 2

COURSE ACTIVITIES Lecture Customer Case Study Interactive Labs

COURSE MODULES
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CREATING DEPLOYABLE APPLICATIONS

Describe the features of deployable applications Create roles and map them to AR System groups

CREATING CUSTOM HOME PAGES

Describe the need for custom home pages Describe the use of the Appsubset field

CERTIFICATION PATH

ADVANCED FEATURES OF TABLE FIELDS

Review the workings of table fields Create dynamic qualifications Create dynamic tables Describe buttons and URLs in table fields

CREATING GUIDES
Describe the need for guides Create Table Loop Active Link Guides Refresh Tables

This course is part of the BMC Remedy AR Skilled Professional Certification Path

DISCOUNT OPTIONS

CREATING RECORD RELATIONSHIPS

Describe Record Relationships Implement a Parent/Child Record Relationship

DESIGNING A DATA-DRIVEN APPROACH

Enforce Service Level Agreements Define Escalation Levels

Take advantage of a significant discount off packaged curriculum for individual participants by purchasing a Learning Bundle Have multiple students? Contact us to discuss hosting a private class for your organization Contact us for additional information

USING THE TABLE TREE VIEW FIELD

WORKING WITH EMAIL ENGINE AND ALERTS

Identify the purpose of the Email Engine Identify the Email Engine architecture Identify an Email Engine example Identify the Alert System

Describe the working of a Table Tree View field Describe the properties of the Table Tree View field

NEW FEATURES AVAILABLE IN AR SYSTEM 7.5

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USING CURRENCY FIELDS

Describe the version control process in AR System Create cell-based tables Create formatted tooltips Create flex-based flashboards Describe Right-Left form view in AR System Add buttons to table fields

Describe the purpose of a Currency field Describe an example of a Currency field Identify the structure of a Currency field Identify the currency forms

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USING SERVER SIDE TABLES AND DYNAMIC WORKFLOW

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MANAGING DEPLOYABLE APPLICATIONS

Create Server side table fields Describe Dynamic Workflow Create Event based workflow

Test an application Define custom application states Identify objects included in an application export Export data with an application Export application

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. Copyright 2010 BMC Software, Inc. All rights reserved.

For additional information about BMC Educational Services, please visit us at www.bmc.com/education.
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BMC REMEDY ACTION REQUEST SYSTEM

COURSE ABSTRACT

BMC REMEDY AR SYSTEM 7.5: DEVELOPER PART 2

13 COURSE ACTIVITIES Lecture Case Study Interactive Labs

CONFIGURING WEB VIEWS

Review the need for standard views Review how to configure the Mid Tier for Standard views Describe the need for the Web-Alternate (Fixed) Web view Create a Web-Alternate view

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CREATING NAVIGATION FIELDS

Describe navigation fields Create a navigation field Define workflow for navigation fields

CERTIFICATION PATH

This course is part of the BMC Remedy AR System Skilled Professional Certification Path

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CUSTOMIZING WEB APPLICATIONS

Define AR System workflow on the Mid Tier Implement URL Development Best Practices

DISCOUNT OPTIONS

Take advantage of a significant discount off packaged curriculum for individual participants by purchasing a Learning Bundle Have multiple students? Contact us to discuss hosting a private class for your organization Contact us for additional information

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. Copyright 2010 BMC Software, Inc. All rights reserved.

For additional information about BMC Educational Services, please visit us at www.bmc.com/education.
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