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Integrating Integrity into IMC lynn upshaw Generations of Consumers and the Consumer Generated pradeep kumar, michelle hsiao & barry chiu Unauthorized Verses chris barrows Using Events to Drive an Integrated Marketing Model mary fehrnstrom & david m. rich Adapting IMC to Emerging Markets: Importance of Cultural Values in the Indian Context s. ramesh kumar Beyond the Last Click: Measuring ROI and Consumer Engagement with Clickstream Analysis megan halscheid, micheline sabatt & sejal sura The Next Generation of the IMC Database: Confessions of a Believer chuck sharp B2B and B2C Marketing: Organizing to Maximize Brand Value wendy c. wong Heavy Buyers: Are They Even More Important Than Generally Thought? deb rapacz & martin reilly
2009
Journal of
S. Ramesh Kumar
abStract
Professor Geert Hofstede, influential Dutch writer and professor emeritus from Maastricht University defined culture as the mental programming of people in an environment. He expressed culture as a combination of symbols, heroes, rituals and values. This combination of factors is useful in evaluating cross-cultural messaging. As an emerging economy, with per capita incomes only seven percent of those in emerged economies, Indias complex cultural and geographic factors challenge the integrated marketing communications (IMC) framework. India reflects its cultural diversity in its twentyseven states and emerging subcultures. Young, upwardly-mobile Indians, those under 21 years -old, comprise 40 percent of Indias consumer base. The explosion of mass media and the aspirations of young consumers operate against the backdrop of strong traditional cultures. Advertisements have shown great innova38
Journal of Integrated Marketing Communications 2009
tion in communicating brand messaging within traditional and contemporary cultural dimensions. In addition to cultural overtones finding a place in advertising, some product categories are culturally oriented. Advertising messages within such product categories require cultural and customer-centric considerations. As the following analysis of mainstream advertising campaigns will demonstrate, IMC messaging must carefully negotiate the role of tradition and modernity in brand messages.
India is a country of contrasts, segmented by lifestyle, socio-economic structure, geography and traditionalism. Nearly 74 percent of Indians live in villages. Villages are a broad category of community encompassing highly diverse population segments. Members of each lifestyle group purchase
Figure 1
Number of households 100.1 million 91.3 million 10.9 million 2.4 million 1.2 million
Family Income per year ($US) Less than $1,969 per year $1,969 to $4,376 $4,376 to $10,941 $10,941 to $21,882 Earn more than $21,882
region-specific content, which complicates the integration process.
within similar product categories. However, these consumers also exhibit important cultural differences within socio-economic peer groups (see Figure 1). The segmentation criterion above does not account for different subcultures, as these households are spread throughout the country in both metropolitan and rural areas. Within this geographic segmentation, language variations take on a great deal of importance. Hindi is the national language of India, yet many upwardly mobile consumers speak Hindi and English. Some areas of the country speak no Hindi and advertising must employ local dialects in all branding activities. Thus, a successful national advertising campaign requires multiple translations and
Recent research published in the Autumn 2007 edition of The Marketing Review identified relevant cultural values for marketing in India (see Figure 2). These values are categorized according to culturally-specific needs: allegiance to traditionalism, a need for belonging and contemporary values that are more likely to embrace western culture, and the forces of globalization. The ritual setting is the context portrayed by a brands communication and creates a specific
Figure 2
Nuclear Family Uncertainty avoidance Honor Conservatism Ethnocentrism Individualism Time orientation Need for affiliation Group emphasis Social orientation Gifting trends Achievement-seeking Prosperity-seeking Innovation Use of conspicuous Western symbols Celebrity orientation Neo-mindset orientation
Immediate family consisting of spouse and children Choosing not to deal with the unfamiliar Not over-spending to ensure no debt is incurred Not wanting to lead a fashionable lifestyle Preference of ones own culture over others Specific desire to project oneself as an individual person Nostalgia for the past Sense of belonging with others Tendency to be in groups for both formal and informal gatherings Choosing a lifestyle that reflects ones personality Desire to give gifts on various social occasions Strong desire to be successful Desire to acquire materialistic possessions Desire to experiment with brands and products Usage of Western brands and products Influence by celebrities in purchase decisions Desire to break conventions
Journal of Integrated Marketing Communications 2009
Traditionalism
Belonging
Contemporary Values
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S. Ramesh Kumar
perception in the mind of the consumer. For example, the Titan watch is positioned as a gift in several situations involving relationships of romance and warmth. The gift-giving ritual setting creates the gifting-brand association. The brand advertisements chosen have cultural values that are dominant in the marketing communication context. The ritual setting also differentiates which cultural values are being portrayed in the advertisement. There are categories where utilitarianism is not very explicit. Such brands are driven by hedonic motivation rather than utilitarianism. The ritual setting may be more pronounced to project the cultural values in the advertisement.
Figure 3
Values Identified
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Ritual Setting Cricket Middle-class dreams Family happiness Western ideal of beauty
Family bonding Individualism Respect for work Self esteem Achievement seeking
Fair & Lovely, the facial fairness cream, inspires young Indian women to enhance their lifestyle through its proposition of confidence.
celebrity. Incidentally, cricket commentary, until recently, has been an exclusively male activity. Awareness of cultural values, particularly the association of achievement by lightening ones skin, is a compelling message that foreign advertisers might avoid. This is one manifestation of Indias aspirational and socio-demographic values. Sunrise (coffee) This Nestle brand aims advertisements at young, urban married couples. The advertisement shows a young couple shopping in a department store when the husband gets a phone call and informs his wife that his elderly uncle and aunt, who were unable to attend their wedding, have come to their home to visit. In India, it is customary for the wife to treat relatives of her husband with reverence. In the first scene, the wife wears a western outfit. She
nervously signals the husband to receive the traditional, elderly couple at their home and climbs through the window of the house to be unseen. She quickly changes into traditionally ethnic dress and make-up and presents herself to the elderly couple. She serves coffee to her elders, which is appreciated. The wife then obtains the blessings of the elderly couple by prostrating before them. Respecting elders and getting their blessings after falling at their feet is a strong part of Indian tradition. The ritual of preparing good coffee is also associated with elderly housewives and traditional cooking. Stereotypes of the elderly have become more pronounced in the urban context, especially due to the nuclear family structure in cities where both the husband and wife work outside the home. This advertisement connects the role that coffee plays in contemporary rituals where an independent, modern woman satisfies her personal need for independence as well as her Ritual Setting Urban Modern couple Traditional apparel Western apparel Preparation of traditional coffee
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Figure 4
Values Identified Nominalism Conservatism Personal grooming Social orientation New mindset
S. Ramesh Kumar
In an emerging market like India, an IMC strategy should be formulated taking into consideration the values associated with the culture. The analysis of advertisements shows that there are specific cultural values that most of the advertisements use. These values may be called cultural interface values as they serve to integrate marketing communication with the prevalent culture. As these advertisements suggest, Indian society is primarily divided by the dueling values of traditionalism and modernity. A successful campaign will appease both lifestyles without alienating one for the sake of the other.
Dr. S. Ramesh Kumar is a professor at the Indian Institute of Management in Bangalore, India. He has a mix of industrial and teaching experience of about 27 years. He was awarded ICFAI Best Teacher Award by the Association for Indian Management Schools (AIMS). He has published/co-authored papers in many journals of repute and these include Journal of Customer Behavior, Journal of Brand Management, The Marketing Review and Ivey Business Journal, besides presenting papers in international academic conferences (including conferences of the American Marketing Association). He has published four books on marketing/ consumer behavior in the Indian context. He can be reached at rkumar@iimb.ernet.in.
References
1. Bijarpurkar, R. We are Like That Only. India: Penguin Books, 2007. 2. de Mooji, M. Global Marketing and Advertising. Sage Publications, 1997. 3. Kumar, R.S., Guruvayurappan, N. & Banerjee, M. Cultural Values and Branding in an Emerging MarketThe Indian Context, The Marketing Review, 7:247-272, 2007. 4. Mahajan, V. & Banga, K. The 86% Solution: How to Succeed in the Biggest Market Opportunity of the 21st Century. Pearson Power, 2006. 5. Prahalad, C.K. Delivering Value through Unique Experience, Times Business, 30 Apr. 2008. 6. Rook, D.W. The Ritual Dimension of Consumer Behavior, Journal of Consumer Research 12: 251-264, 1985.
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