HP Operations Agent Release Notes

for the Windows, HP-UX, Solaris, Linux, and AIX operating systems
Software version: 8.60 Publication date: December 2009
This document is an overview of the changes made to the HP Operations agent 8.60. It contains important information that is not included in books or Help. You can find information about the following in this document:
What's New in This Release? Installation Notes Obsolescence Announcements Platform Support Policy Known Problems, Limitations, and Workarounds Documentation Updates Support Legal Notices

What's New in This Release?

The HP Operations agent 8.60 contains new features, feature enhancements, and other changes.

Support for New Platforms

You can install the HP Operations agent 8.60 on the following new platforms: Red Hat Enterprise Linux 5.3 (all architectures) Security-Enhanced Red Hat Enterprise Linux 5.0 (x86) with Targeted Policy NOTE: Do not change the default SNMP port 161 on the Security-Enhanced Red Hat Enterprise Linux node.

Support for New Virtualization Environments

You can install the HP Operations agent 8.60 in the following virtualization environments: AIX 6.1 Workload Partitions (WPAR)shared and non-shared Hyper-V on Windows 2008 vSphere Management Assistant (vMA) 4.0 NOTE: [1] Before removing the HP Operations agent from a Global partition (on AIX), you must stop and remove the HP Operations agent from all shared-WPAR partitions. [2] Remote installation of the HP Operations agent is not possible on vMA nodes.

Support for New Cluster Environments

You can install the HP Operations agent 8.60 in the following cluster environments: High Availability Cluster Multiprocessing (HACMP) 5.4 on AIX 6.1 Multi-Computer/ServiceGuard (MC/ServiceGuard) 11.18 on Red Hat Enterprise Linux 5.0

Support for the Event Correlation Agent on New Platforms

You can use the event correlation agent on the following new platforms: Windows (x64) Windows (Itanium)

64-bit APIs on the 32-bit Operating Systems

You can use the 64-bit version of the agent APIs on the 32-bit AIX and Solaris operating systems. The following table presents the location details of the 64-bit API libraries on these platforms. Location of the 64-bit API libraries on a node with the 32-bit operating system Managed operating system AIX Solaris Location of the 64-bit APIs /usr/lpp/OV/lib64 /opt/OV/lib64

Note: If you use the 64-bit APIs on the AIX 5.3 node, make sure that the xlc compiler version 8 (or higher) is installed.

New Configuration Variables

This version of the HP Operations agent introduces the following configuration variables:

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OPC_ADVMON_POLICY_VERSION_CHECK

NOTE: If you use an HPOM for UNIX 8.x environment, set this variable to FALSE. This variable helps the HP Operations agent to verify and compare the versions of monitor policies that use system performance metrics. These policies are brought to effect on the node only when the HP Operation agent determines that the versions of redeployed policies are higher than the existing versions. If you continue with the default value of this variable in an HPOM for UNIX 8.x environment, you must restart the agent every time you redeploy these policies. This variable should be added under the eaagt namespace. Default: TRUE
RC_MAX_WORKER_THREADS

The maximum Number of threads that can be used by the Communication Broker component while establishing a Reverse Administration Channel. Default: 1
RC_MIN_WORKER_THREADS

The number of threads that will always remain active on the node while the Communication Broker component establishes a Reverse Administration Channel. Default: 0
RETRY_RC_FAILED_CONNECTION

Use this option to enable the HP Software server to retry a failed attempt to connect to a reverse channel proxy (RCP). Default: FALSE
GENERATE_OVEVENT_FOR_FAILED_RC_NODES

Helps you send messages to the HPOM message browser when the status of an RCP node is FAILED. Default: FALSE

Operations Agent Data Collection Tool

With this version of the HP Operations agent, you can use the Operations Agent Data Collector tool on the Windows nodes (available in the location %ovinstalldir%\support\ov_agt_data_collection). On the UNIX (and Linux) nodes, the location of the tool is changed from <InstallDir>/contrib/opc to <InstallDir>/support /ov_agt_data_collection. For more information on the usage of the tool, see ov_agt_data_collection.README from the following location: On Windows: %ovinstalldir%\support\ov_agt_data_collection On UNIX (and Linux): <InstallDir>/support/ov_agt_data_collection The old data collection scriptitochecker_agtis now obsolete.

Installation Notes
Pre-requisites for Windows 2008 For Windows 2008 Event Log monitoring, due to the Operating System and API limitations, users require Administrator privileges to monitor security event logs. HPOM Management Server Requirements You can use the HP Operations agent 8.60 with the following and higher versions of HPOM: HPOM for Windows 8.10 HPOM for UNIX 8.31, 9.00 In an HPOM for UNIX 8.x environment, HPOM for UNIX 8.31 is the recommended server patch for use with the HP Operations agent 8.60 to avoid installation of different hotfixes on the HPOM for UNIX server. HPOM for Windows Patch Requirements In an HP Operations Manager for Windows (HPOM for Windows) environment, make sure that the patch OMW_00048 is installed on the management server. Requirements for the High-Availability Cluster Setup If you install the HP Operations agent on the high-availability cluster nodes, make sure to include appropriate entries in the /etc/hosts file for the virtual nodes and the management server. The DNS resolver must be able to resolve the virtual nodes. Solaris Patch and Kernel Setting Requirements

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On the Solaris node, make sure the following Solaris patches (or higher) are available before you install the HP Operations agent: Solaris operating system patches Solaris version 9 Architecture SPARC Patch

111712-12 SunOS 5.9 64-bit shared library patch for C++ 112963-22 Linker Patch (32-bit) 111722-04 SunOS 5.9 Math Library libm patch

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x86/x64

118345-03 SunOS 5.10_x86: ld & libc.so. 119964-03 SunOS 5.10_x86 Shared library patch for C++_x86 120754-01 SunOS 5.10_x86 libmtsk

SPARC

117461-04 Linker 120753-01 libmtsk 119963-19 SunOS 5.10: Shared library patch for C++

Set the following minimum kernel parameter values for Solaris 9: semsys:seminfo_semmni=30 semsys:seminfo_semmns=200 semsys:seminfo_semmsl=100 Requirements for Red Hat Enterprise Linux 5.0 Nodes Before you install the HP Operations agent 8.60 on the Red Hat Enterprise Linux 5.0 node, make sure to apply the libunwind update available from Red Hat (http://www.redhat.com/). Requirements for AIX 6.1 Nodes This version of the HP Operations agent supports only the TL2 type of AIX 6.1 systems. To avoid memory leaks for different agent processes, make sure the following libraries are present on the AIX 6.1 node: xlC.aix61.rte (version 10.1.0.2 or higher) xlC.rte (version 10.1.0.2 or higher) If you want to use the HP Operations agent with a non-root user on the AIX 6.1 node, apply the TL3 for AIX 6.1 on the node. Disk Space Requirement The HP Operations agent 8.60 requires up to 300 MB of disk space, and up to 600 MB during the installation or upgrade.
Disk Space Utilization on Linux

Disk space utilization on Linux nodes when the agent is deployed from HPOM for Windows Node architecture x86 x64 Itanium Disk space used by the directory /opt/OV 150 MB 150 MB 150 MB Disk space used by the directory /var/opt/OV 70 MB 70 MB 70 MB

Disk space utilization on Linux nodes when the agent is deployed from HPOM for UNIX Node architecture x86 x64 Itanium Disk space used by the directory /opt/OV 150 MB 150 MB 150 MB Disk space used by the directory /tmp 150 MB 150 MB 150 MB Disk space used by the directory /var/opt/OV 60 MB 60 MB 60 MB

Disk space utilization on Linux nodes when the agent is installed manually Node architecture Disk space used by the directory /opt/OV Disk space used by the directory /var/opt/OV

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x86 x64 Itanium

150 MB 150 MB 150 MB

70 MB 70 MB 70 MB

Support Matrix
You can find the Support Matrix for this product that lists all software and hardware requirements at this location: HP Support matrices. Note: Most of the support areas require that you register as an HP Passport user and sign in. Many also require an active support contract. To find more information about support access levels, go to: Access levels. To register for an HP Passport ID, go to: HP Passport Registration

Obsolescence Announcements
The HP Obsolescence Policy provides you with the guidelines about the obsolescence of this product. To see the published policy, go to: http://support.openview.hp.com/pdf/obsolescence_policy_v4.3.pdf

Platform Support Policy

Future versions of the supported operating systems will be certified by the latest available version of the HP Operations agent. For example, if HP-UX 11.ZZ is released when the version Y.YY is the latest available version of the HP Operations agent, HP-UX 11.ZZ will be supported by the HP Operations agent Y.YY only.

Known Problems, Limitations, and Workarounds

This release contains certain unresolved problems, some limitations, and there are workaround to help solve certain problems. Problems In the HPOM for Windows environment, remote deployment of the HP Operations agent fails after the Red Hat Enterprise Linux 4 and SUSE Linux Enterprise Server 9 nodes are automatically discovered as 64-bit platforms. Workaround: The HP Operations agent runs in the 32-bit emulation mode on these platforms. While deploying the agent on the Red Hat Enterprise Linux 4 and SUSE Linux Enterprise Server 9 nodes, manually select the platform type as Intel/AMD x86(HTTPS) Linux 2.6. In an HPOM for Windows environment, if you use a Windows 2008 system as the management server, installation of the agent on the management server using the HPOM console fails. Workaround: Install the agent on the management server using the command line. To install the agent, follow these steps: i. Exit all remote MMC and web consoles, including the local MMC console on the management server. ii. Stop all the management server processes using the following command :
vpstat -3 -r stop

iii. Stop the Windows Management Instrumentation (WMI) service on the system.
NOTE: Stopping WMI will stop all services that depend on WMI. In services.msc, check the properties of the WMI service to see the services that depend on WMI.

iv. Change to the following directory: %OvShareDir%\Packages\HTTPS\windows\ms\5.0 5.1 5.2 6.0\x86\Operationsagent\08.53.007\32 64\https v. Start the agent installation script: cscript.exe .\opc_inst.vbs vi. Restart the WMI service and all dependent services that have stopped. vii. Start all the management server processes using the following command:
vpstat -3 -r start

viii. Update the package inventory on the management server. To update the package inventory, in the console tree, right-click the management server and select All Tasks > Synchronize inventory > Packages. ix. Verify that the agent on the management server has been updated to the latest version. To verify the agent, in the console tree, right-click the management server and select View > Package Inventory. Actions performed by the action and monitor agents fail on UNIX (or Linux) nodes when the agent runs with a user with the non-root privileges. Workaround: The actions performed by the action and monitor agents fail if the agent user does not have the 'write' permission for the directory <DataDir>/tmp/OpC. To resolve this issue, follow these steps: i. Log on to the node with the root privileges. ii. On the node, type the following command:

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opcagt -type -verbose

Note down the value of the data directory displayed by the command. iii. Run the command
chmod 775 <DataDir>/tmp/OpC

The command sets the 'write' permission for the directory <DataDir>/tmp/OpC. The command to display the ECS engine status (ecsmgr -i <instance_number> -stats) fails on the Windows x64 and Windows Itanium platforms. Workaround: Create the tmp folder inside the %ovinstalldir% folder. When you run multiple ovpolicy -enable or ovpolicy -disable commands (or both) in succession through an external script on Logfile Entry policies in a cluster environment, the commands fail occasionally. Workaround: Try one of the following workarounds: Introduce a delay of five seconds between two consecutive ovpolicy -enable/-disable commands in the script. Add the ovc -notify CONFIG_UPDATE opcle command between two consecutive ovpolicy -enable/-disable commands in the script. After you run the ovc -kill command on a Windows node, the Windows application log indicates an error for the ovconfd module. In addition, if you restart the node after running the ovc -kill command, the following error message appears on the desktop: Configuration and Deployment Server Tools encountered a problem and needed to close Workaround: Ignore these errors. After changing the configuration of a high-availability (HA) cluster of Red Hat Enterprise Linux 5.x nodes, old cluster details continue to appear in the HPOM console. Workaround: Restart the agent on all nodes in the cluster. If you deploy the HP Operations agent from the Administration user interface of HPOM for UNIX 9.00, you are logged out from the user interface. Workaround: Log on to the Administration user interface of HPOM for UNIX 9.00 again. To remotely install or uninstall an HTTPS agent on a Windows node with a username/password, the user must have permission to log on as a service. If the user does not have this permission, the agent deployment job fails, even if you subsequently assign this permission to the user account on the target node and restart the job. Workaround: To resolve this issue, follow these steps: i. Assign the permission to log on as a service to the user. (You can assign this permission in the local Windows security settings on the node, or a group policy object in Active Directory. ii. To delete the OvDeplSvc service from the node, open a command prompt on the node, and then type the following command:
sc delete OvDeplSvc

While installing HP Operations agent 8.60 or while upgrading from an earlier version of HP Operations agent to HP Operations agent 8.60 on HPOM for UNIX servers (HP-UX PA-RISC and HP-UX Itanium), the installation stops and the following error message appears:
Upgrading HPOvXpl package ERROR: Installation of HPOvXpl failed. ERROR: Package HPOvXpl is not installed. WARNING: OVO Maintenance script ends Fri Sep 4 12:40:40 IST 2009 with error in (de)installation phase. Check /var/opt/OV/log/opc_inst.log for more details.

To investigate the error, see the contents of the log file /var/adm/sw/swagent.log. The log file contains the following details:
* Beginning Analysis Phase.

* Source: /var/opt/OV/share/databases/OpC/mgd_node/vendor/hp/pa-risc/hpux1100/A.08.10.160/RPC_BBC/HPOvXpl.de * Target: machine:/ * Target logfile: machine:/var/adm/sw/swagent.log * Reading source for product information.

NOTE: The filesystems in the filesystem table will not be checked against those currently mounted because th * Reading source for file information. * The installed fileset "OVOPC.OVOPC-COMPOSER,l=/,r=A.08.10.160" ERROR: The dependencies for fileset * Executing preDSA command. * Summary of Analysis Phase: ERROR: Exclude HPOvLcore.HPOVXPL,r=6.20.000 ERROR: 1 of 1 filesets had Errors. ERROR: The Analysis Phase had errors. See the above output for details.

requires the fileset "HPOvLcore.HPOVXPL,l=

"OVOPC.OVOPC-COMPOSER,l=/,r=A.08.10.160" cannot be resolved (see previo

Cause of Error

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The SW-DIST tool analyzes the target system to determine if you can install and configure the software. The SW-DIST tool also reports problems in the installed software. The enhanced versions of the SW-DIST tool verify the installation pre-requisites rigidly and hence report this error. The SW-DIST version or revision is represented in the following format: B.11.XX.YYMM where,
XX Sub-version of the Operating System YY Year of release MM Month of release

SW-DIST versions that cause the error The following table lists the SW-DIST versions that are enhanced to verify the installation pre-requisites rigidly:
SW-DIST versions that check the installation pre-requisites of HP Operations agent 8.60 on UNIX servers HP-UX Version 11.31 11.23 11.11 11.11 SW-DIST Version B.11.31.0709 and later B.11.23.0706 and later B.11.11.0903 and later PHCO_38226 Rigid Verification of Pre-requisites Exists Yes Yes Yes Yes

NOTE:: SW-DIST versions earlier than B.11.31.0709, B.11.23.0706, and B.11.11.0903 do not verify the installation pre-requisites rigidly. To check the SW-DIST version, run the following command:
swlist -l product SW-DIST

Sample output of this command:

# swlist -l product SW-DIST # Initializing... #SW-DIST B.11.31.0709.311 HP-UX Software Distributor

This message indicates the version number of the SW-DIST tool. In this example the version number is B.11.31.0709. Impact on HPOM on a cluster environment After the installation error occurs during an upgrade, agent processes that were running earlier do not start automatically, hence HPOM on a cluster environment fails. Workaround: To disable this rigid verification feature of SW-DIST tool and avoid the error message, set the value of the parameter enforce_dependencies to false. To set the parameter value to false, run the following at the command prompt:
swinstall swinstall swinstall swinstall swinstall swinstall swinstall -x -x -x -x -x -x -x enforce_dependencies=false enforce_dependencies=false enforce_dependencies=false enforce_dependencies=false enforce_dependencies=false enforce_dependencies=false enforce_dependencies=false s s s s s s s /HPOvXpl.depot \* /HPOvSecCo.depot \* /HPOvBbc.depot \* /HPOvSecCC.depot \* /HPOvCtrl.depot \* /HPOvDepl.depot \* /HPOvConf.depot \*

To continue the installation of the HP Operations agent, run the following command :
$./opc_inst

Start the agent processes manually . While upgrading from an earlier version of HP Operations agent to HP Operations agent 8.60 on HPOM for Solaris servers, the communication to the following types of managed nodes fails:
* Nodes that have HP Operations agent version 8.53 or earlier installed on the following platforms: * Solaris x86 * Tru64 UNIX * Nodes that have HP Operations agent version 8.1x installed on any platform.

Workaround: To resolve this issue, contact HP Software Support to provide you with the hotfix for CR#(QCCR1A97520). Limitations The event correlation agent does not work on the AIX 6.1 nodes. The time ($x) and date ($X) variables of an SNMP trap are not correctly resolved by the event interceptor. As a result, messages originating from the SNMP Trap Interceptor policies indicate incorrect date and time.

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If you add a Red Hat Enterprise Linux 5.x (x86/x64/Itanium) node from the HPOM for Windows management server, automatic detection of the node does not take place. These nodes need to be configured manually. In an HA cluster of Red Hat Enterprise Linux 5.x nodes, the agent obtains only the first available shared/public IP address for a node with multiple IP addresses. The Embedded Performance Component (EPC) of the HP Operations agent is not cluster-aware, and the cluster-specific metrics are not reported correctly. While collecting metrics, EPC considers the cluster node just like a standalone system. All messages originating from the AIX 6.1 nodes running in a supported non-English language environment appear in English in the non-English HPOM console. HP Operations agent processes may stop if you modify the default setting of the configuration variable AUTO_CONNECTION_CLOSE_INTERVAL with the ovconfchg command. There are no enhancements in the Embedded Performance Component (EPC) for supporting virtualization technologies such as HPVM from HP, LPARs from IBM, and Zones from Solaris. CODA metrics do not report virtual environment-specific details. The HP Performance Agent product is enhanced to show metrics for the virtual environment. See the release notes of the latest HP Performance Agent product release for more information on virtualization-aware metrics. The Windows core system is not supported as an installation server (to install the HP Operations agent on other Windows nodes without using the opc_inst.vbs script). If installation or upgrade of the HP Operations agent on a node, which has HP Performance Agent installed on it, takes more than ten minutes, the perfalarm process may stop. The perfalarm process must then be enabled manually.

Documentation Updates
The first page of this release notes document contains the following identifying information: Version number, which indicates the software version. Publish date, which changes each time the document is updated. To check for recent updates or to verify that you are using the most recent edition, visit this URL: HP Software Product Manuals To retrieve a document, select the: 1. Product name. 2. Version list. 3. Operating System. 4. Preferred Language. 5. Document title. 6. Click Open or Download. You must have Adobe Reader installed to view files in PDF format (*.pdf). To download Adobe Reader, go to the Adobe web site.

HP Software Support
This web site provides contact information and details about the products, services, and support that HP Software offers. For more information, visit the HP Support web site at: HP Software Support Online. HP Software support provides customer self-solve capabilities. It provides a fast and efficient way to access interactive technical support tools needed to manage your business. As a valued support customer, you can benefit by being able to: Search for knowledge documents of interest Submit and track progress on support cases Submit enhancement requests online Download software patches Manage a support contract Look up HP support contacts Review information about available services Enter discussions with other software customers Research and register for software training To access the Self-solve knowledge base, visit the Self-solve knowledge search home page. Note: Most of the support areas require that you register as an HP Passport user and sign in. Many also require an active support contract. To find more information about support access levels, go to: Access levels. To register for an HP Passport ID, go to: HP Passport Registration.

Legal Notices

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Copyright 20042009 Hewlett-Packard Development Company, L.P. This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/) This product includes cryptographic software written by Eric Young (eay@cryptsoft.com) This product includes software written by Info-ZIP (http://www.info-zip.org/license.html) This product includes software written by Tim Hudson (tjh@cryptsoft.com) Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. The information contained herein is subject to change without notice.

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Adobe is a trademark of Adobe Systems Incorporated. Intel and Itanium are trademarks or registered trademarks of Intel Corporation in the U.S. and other countries and are used under license. Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Oracle is a registered U.S. trademark of Oracle Corporation, Redwood City, California. UNIX is a registered trademark of the Open Group.

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