Student Trainee

STUDENT TRAINEE REPORT (SEPTEMBER 6, 2009 SEPTEMBER 6, 2010 )

SUBMITTED TO Mr. Ghulam Nabi (Dy. Manager) SUBMITTED BY Junaid Iqbal

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Table of Contents
Sr. No 1 2 ACKNOWLEDGEMENT CHAPTER 1 VISION AND MISSION HISTORY OF SIEMENS ORGANIZATIONAL STRUCTURE CORPORATE STRUCTURE PRODUCT, SOLUTIONS AND SERVICES DESCRIPTION OF VARIOUS DEPARTMENTS 3 ORGANIZATIONAL APPRAISAL CHAPTER 2 STUDENT TRAINEE ACTIVITIES QUALITY MANAGEMENT PROCESS SPIRIDON COMMERCIAL INFORMATION DUTIES PERFORMED SWOT ANALYSIS 4 CHAPTER 3 SUMMARY RECOMMENDATIONS CONCLUSION CONTENTS Page 3 4 5 8 14 15 19 24 28 30 30 34 40 59 65 67 68 69 71 72

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ACKNOWLEDGEMENT All praises to ALLAH, Almighty whose uniqueness and wholeness is unchangeable. All respects for His Holy Prophet MUHAMMAD (SAW) who conveyed His message and established His system on the face of the Earth. I am very thankful to all the individuals working in Power transmission and distribution division of Siemens (Pakistan) Engineering Company Limited, Especially Mr. Athar Ashfaq and Mr. Ghulam Nabi and switchboards staff , Who gave me their precious time and provided me with information about their organization. I cannot remain without expressing my heartiest gratitude to MY PARENTS who made great devotion to my studies and prayed for me.

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CHAPTER 1
THE ORGANIZATION

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VISION To remain market leader and technology pace setter in the engineering and the electronics industry by utilizing the high-tech engineering expertise of the Siemens Group worldwide. To maintain our strong and prominent local presence. MISSION To realize our vision by: Providing quality to our customer at competitive prices, to their complete satisfaction. Generating earnings sufficient to ensure a secure future for the company and protect and increase our share holder investment. To enhance creativity and job satisfaction of our employees by providing opportunities for personal development, limited only by their own abilities and drive. To contribute to the national economy, whilst realizing a strong sense of responsibility to society and the environment. To enhance the investment of our customer through human excellence, our technology, our processes, our high standards of quality. To support and strive for the technology transfer to Pakistan through our global resources and local presence. to

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PRINCIPLES
1.

We strengthen our CUSTOMERS - to keep them competitive Our success depends on the success of our customers. We provide our customers with our comprehensive experience and solutions so they can achieve their objectives fast and effectively

2.

We push INNOVATION - to shape the future Innovation is our lifeblood, around the globe and around the clock. We turn our people's imagination and best practices into successful technologies and products. Creativity and experience keep us at the cutting edge.

3.

We enhance company VALUE - to open up new opportunities We generate profitable growth to ensure sustainable success. We leverage our balanced business portfolio, our business excellence and synergies across all segments and regions. This makes us a premium investment for our shareholders.

4.

We empower our PEOPLE - to achieve world-class performance Our employees are the key to our success. We work together as a global network of knowledge and learning. Our corporate culture is defined by diversity, by open dialogue and mutual respect, and by clear goals and decisive leadership.

5.

We embrace corporate RESPONSIBILITY - to advance society Our ideas, technologies and activities help create a better world. We are committed to universal values, good corporate citizenship and a healthy environment. Integrity guides our conduct toward our employees, business partners and shareholders.

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RECIPE FOR PROFIT AND GROWTH The term recipe for profit and growth is used to develop different skills in the employees of the organization. It nearly deals with all the skills required for the success. These different skills can be used to analyze and evaluate each business unit in terms of the following
1. Customer satisfaction 2. Value adding

3. Skill 4. Manpower utilization

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HISTORY OF SIEMENS From Workshop to Global Player (Siemens 18472007) Siemens AG was founded in Berlin in 1847 as the Telegraphenbauanstalt von Siemens & Halske. Within the space of a few decades the enterprise developed from a small precision-engineering workshop primarily producing and electrical telegraph systems into one of the world's largest companies in electrical engineering and electronics. Landmark inventions, an immense readiness to innovate, and a strong international commitment have driven the company's success since its very beginnings. After Werner Siemens (known as Werner von Siemens after 1888) had discovered the dynamoelectric principle in 1866, the potential applications for electricity were limitless. Driven by Siemens innovations, heavy-current engineering began to develop at a breathtaking pace: In 1879, the first electric railway operated at the Berlin Trade Fair and the first electric streetlights were installed in the Kaisergalerie, Berlins sophisticated shopping arcade. In the following year the first electric elevator was built in Mannheim and in 1881 the first electric streetcar in the world went into operation in Berlin-Lichterfelde. The name of Siemens had become synonymous with electrical engineering. Following the death of the company's founding father, Werner von Siemens, in 1892, his successors followed the course he had set, identifying market opportunities arising from technical developments and constantly advancing the company. Lighting, medical engineering, wireless communication, and, in the 1920s, household appliances, were followed after World War II by components, dataprocessing systems, automotive systems and semiconductors. With its goal of covering the whole of electrical engineering, Siemens was the only company in its industry to operate in both light- and heavy-current electrical engineering, or in modern terms telecommunications and power engineering. In spite of the difficult political and economic conditions after World War I, by the mid-1920s Siemens was again one of the world's five leading companies in its field. When the National Socialists seized power in January 1933, Siemens, like the rest of German industry was drawn into the system of the war economy. Through to 1944, higher state demand and military orders led to substantial increases both in sales and in the size of the workforce. To enable it to fulfill its manufacturing quotas, Siemens also used forced labor.

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At the end of World War II, most of Siemens buildings and manufacturing facilities in Berlin had been destroyed, representing a total loss of 2.58 billion reichsmarks, or fourfifths of the companys assets. Nevertheless the company started functioning again remarkably quickly after 1945 and created a solid basis for returning to its old strength in the world marketplace. Given the uncertainty of the political situation in Berlin, it was decided in April 1949 to relocate the Siemens companies headquarters. Siemens & Halske moved to Munich, and Siemens-Schuckertwerke moved to Erlangen. In both cases, secondary company headquarters were retained in Berlin. Although domestic business gradually began to recover, sales outside Germany remained negligible. This situation only began to change in 1955, once the company had succeeded in reacquiring its expropriated foreign companies and the rights of ownership to its patents and trademarks. By the mid-1960s, Siemens had thus regained its former position in the world marketplace. The year 1966 represented a milestone in the companys development when, in order to pool the various activities and competences of the company, Siemens & Halske AG, Siemens-Schuckertwerke AG and Siemens-Reiniger-Werke AG merged as of October 1, 1966 to form Siemens AG. At the same time, the companys operating structures and organizational forms were adapted in accordance with the increased range of business. In 1969 the first basic Corporate Principles of Siemens AG came into force: Siemens main business units were consolidated into six largely independent operating Groups, and five central departments were formed to ensure consistency of company and business policy. A number of company units were managed as independent legal units, including Bosch-Siemens Hausgerte GmbH, formed in 1967, and Kraftwerk Union AG (KWU), set up as a subsidiary of Siemens and AEG in 1969 to pool the two companies power plant construction activities. In 1977 Siemens took over KWU completely. Siemens also engaged in numerous business partnerships with wellknown foreign companies, including the AllisChalmers Corporation in 1978. At the end of the 1980s, the management introduced a structural reform which created a basis for operating successfully in the marketplace in the age of globalization. The business units were divided into 15 smaller entities that would be better equipped to operate flexibly and in closer proximity to the market. Within the decentralized structure the operative units were given considerably more responsibility. From the 1990s on, Siemens correspondingly changed from a company dealing mainly with public customers in regulated markets to a global competitor increasingly under pressure from the shareholders. To increase its

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effectiveness and efficiency, the company reformed its approach with programs based on the strategic pillars of productivity, innovation and growth. Siemens also continually adjusted its portfolio: 1990 saw the creation of the largest European company in the computer industry, Siemens-Nixdorf Information system AG (SNI), which in 1999 formed part of Fujitsu Siemens Computers AG. In the U.S. Siemens acquired Westinghouses fossil power plant activities in 1998 with the goal of boosting earnings in the power generation sector. Since the end of the 1990s, Siemens has been focusing even more on optimization of its business portfolio through divestments, acquisitions, the formation of new companies, and the founding of joint ventures. In order to build a stronger position in the U.S., the worlds largest market for electrical and electronic products, Siemens successfully obtained a listing on the New York stock exchange in 2001. Siemens 160-year history reveals how visions can become reality. Since its founder years under Werner von Siemens, a visionary inventor and entrepreneur who made an enormous contribution to technological progress in the nineteenth century, the company has grown into a GLOBAL NETWORK OF INNOVATION uniting over 450,000 people in more than 190 of the worlds countries.

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HISTORY OF SIEMENS PAKISTAN The companys name first became known through the construction of the IndoEuropean telegraph line from London to Calcutta in 1870. Siemens first office in Lahore, what is now Pakistan, opened in 1922. Siemens Pakistan Engineering Company Ltd. was founded in 1953 as a Private Company, and in 1963, the company was registered as a Public Limited Company. 1867-1870 S&H builds the Indo-European telegraph line linking London to Calcutta via Karachi.
1950 The Pak Industrial & Trading Corp. Ltd. is appointed to represent SSW in Karachi. 1952 Siemens cooperates with the Pakistani government to build a production plant for manual and automatic telephone systems in Haripur. The joint venture Telephone Industries of Pakistan (TIP) is formed. 1953 Siemens Pakistan Engineering Company Ltd. Was founded in 1953 as a Private Company. S&H and SSW found Siemens Pakistan Engineering Co. Ltd. in Karachi. 1956 Pakistan, assembly shop of the Haripur telephone factory, 1956 1960 The Pakistani government awards Siemens Karachi a contract to build a production plant for motors, transformers and switchgear. 1961 Siemens Karachi succeeds East Asiatic Company (EAC) as representative of SRW. The railway administration awards Siemens a contract to modernize the railway safety installations in West and East Pakistan. 1963 In 1963, the company was registered as a Public limited Company. 1967 Siemens builds a telephone plant in Tongi and a phone cable factory in Khulna. Telephone Industries Corporation (TIC) is founded in Dacca, and Industries of Pakistan (CIP) is established in Khulna. 1969 Siemens and the Pakistani government form a joint venture named Carrier Telephone Industries (CTI), Islamabad.

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1987 Siemens supplies a fuel reprocessing system and a control-room building for the Kot Addu gas turbine power station. 1993 The company begins setting up a GSM mobile radio network. 1997 Siemens installs four generators for the WAPDA hydro power plant in Tarbela. The generators, with a capacity of 432 MW each, are the biggest to date in the country 2002 Siemens begins production of Pakistans largest diesel-generator set, with a capacity of 1.1 MVA. 2006 Siemens completes the first combined desalinization and power plant in Pakistan

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COMPLIANCE UNCONDITIONAL
COMPLIANCE WITH EXTERNAL AND INTERNAL REQUIREMENTS AND REGULATIONS

GUIDES ALL OUR ACTIONS AS A COMPANY AND IS FUNDAMENTAL TO THE WAY WE CONDUCT BUSINESS. SET UP OUR

WE

COMPLIANCE PROGRAM TO INSTILL THIS AWARENESS IN OUR LEADERSHIP AND OUR EMPLOYEES.

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ORGANIZATIONAL STRUCTURE

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CORPORATE STRUCTURE
CHIEF EXECUTIVE OFFICER DIVISIONS Comm. Power transmission & Distribution BUSINESS UNITS Central Dept. Enterprise Networks Fixed Networks Mobile Network HV Sub- Power Stations Generation Generating Sets Medical Solutions Financial controlling Shared Services Corporate Dept. Human Resources Industrial Research Industrial Automatio Medical Trans Finance & Business Solutions & n & Drives & Appliance Administration power generation

Transformers Engineering Motor & Transportatio & Alternators n Construction Switchboards On-Calls Standard Logistics Products service, Maintenance PTD Services Information Technology Siemens Home Appliance

Corporate Corporate Information Comm. Office Export Control Corporate Quality management system Regional compliance Office

Carrier Services

Special Systems

Energy Automation

Process Industries & Water Technology

Central Audit

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SIEMENS MANAGEMENT PYRAMID

Top

Management Middle Management Functional level

Top Level Management (corporate level management) In siemens the top level management, which uses to make plans, strategies and provide rules and regulation to implementation these plans and strategies for the organizational benefits. These departments are 1. 2.
3. 4.

HR (human resource) FC (financial control) CIO (corporate information office) SS (shared services)

Middle Level Management (Divisions) In siemens middle level management is divided into the different divisions. The main purpose for these divisions is to make use of the corporate level management plans for the enhancement of their division. These divisions are 1. 2. Power transmission and Distribution Communication

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3. 4. 5.

Industrial Solutions and Power Generating Automation and Drives Medical Transportation and Appliances

Functional Level (Business unit) At the functional level each BU (business unit) is there which has to perform different task in he light of those rules and regulation formed by the top level management. Each BU is a separate company which performs and maintain different task in the supervision of one technical and one commercial head. These business units are as fellows 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Enterprise Networks Fixed Networks Mobile Network Carrier Services Special Systems HV Sub-Stations Transformers Switchboards PTD Services Energy Automation Power Generation Engineering & Construction On-Calls Logistics service Maintenance Information Technology Process Industries & Water Technology

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16. 17. 18. 19. 20.

Generating Sets Medical Solutions Motors & Alternators Transportation Siemens Home Appliance

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PRODUCT, SOLUTIONS AND SERVICES

ENERGY SOLUTIONS

Power Generation Oil & Gas High Voltage Substations Transformers Switchboards Energy Automation PTD Services Solar

INDUSTRIAL SOLUTIONS
Infrastructure Solutions Cross Industry Projects On Call, Logistics & Maintenance Building Technology Solutions Motors & Alternators Standard Products (STP) Information Technology Portfolio Transportation Solutions Generation Sets

HEALTH CARE SOLUTIONS

Medical Solutions Technical Services Hospital Solution Hospital Projects Med Tech. Services

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ENERGY SOLUTIONS
Power Generation Solutions

Fossil Power Generation

Gas Turbines and Power Plants (68MW-340MW) Steam Turbines and Power Plants (150MW-1900MW) Fuel Gasification Technology Combined Cycle Power Plants Electrical Generators

Oil & Gas and Industrial Applications

Industrial Gas Turbines (4.7MW-48MW) Industrial Steam Turbines (1MW-150MW) Components for industrial power plants including heat and power Cogeneration plants Compressors (150-824,000 CFM) and Drives PGW Compressors Air Compressors TLT Fans

Instrumentation & Controls

Systems for all types of Power Plants IT Solutions

Wind Power
Wind Turbines (On/Offshore) Wind Farms (On/Offshore) Ranging from 600kW up to 3.6MW

Services
Installation and Commissioning of Power Plants Inspections of Turbines & Generators Modules & Upgrades, Rehabilitation programs for Turbines & Generators Long Term Service Contracts Operation & Maintenance Contracts Heat Treatment services (up to 1200C) Turbo charger work shop

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High Voltage Substations

Ranging from 72.5kV up to 500kV, we offer complete solution for high voltage substations including: Project Management Protection System Engineering and Commissioning GIS, HIS and AIS Grid stations In/Outdoor Conventional Grid stations Mobile Substation ranges from 72.5kV up to 220kV

Solar Energy Solutions

We are actively involved in Photovoltaic business and have installed complete Solar Energy Solutions across the country mainly for House electrification, telecommunication (microwave links, optical fiber & digital exchanges), water pumping, navigation, oil & gas fields and highway communication.

Transformers
Installation, commissioning, on-site testing, re-engineering / refurbishment, Capacity enhancement, diagnosis & life assessment of: Locally manufactured Distribution Transformers (up to 5000kVA) Locally manufactured Power Transformers (up to 220kV/250MVA) 11kV Auto Transformers with OLTC as Voltage Stabilizers Rectifier Transformers Furnace Transformers Neutral Earthing Transformers Dry Type Transformers (up to 2000kVA) Reactors Locally manufactured switchboards:

Switchboards Medium Voltage Switchboards

MV Vacuum Circuit Breaker Panels up to 24kV, 40kA MV Vacuum Contactor Panels up to 24kV, 800A MV Load Break Switch Panels

MV SF6 Gas Insulated Ring Main Units

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Low Voltage Switchboards

Switchboards from 6300A up to 100kA Power Centre & Motor Control Centre, fixed or draw-out type Power Factor Improvement Plants Distribution boards & Bus Tie Ducts AC/DC Panels Relay and Control Panels for 132/220/500kV Grid stations Fan/Temperature/Auxiliary Control Panels for Power Transformers Soft Starter Panels PLC Panels Self contained, factory wired, separate sections for MV, LV and Transformers Pad Mounted Transformers up to 1250kVA Kiosk type substations up to 2500kVA Protection & Control Systems: Protection Relays, Relay and Control Panels Power Quality Systems: Energy Meters, Power Quality Recorders, Fault Recorders Substation Automation Systems: Solutions for industry and utilities with Smart Remote Terminal Units Substation Communication Systems: Complete Solutions with Power Line Carriers, Fiber Optic, Microwave and High Speed Digital Link (HSDL)

Package Substations

Energy Automation

SCADA & LDC Turnkey Solutions: Comprehensive SCADA solutions with Energy Management Systems and Distribution Management Systems

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Power Transmission and Distribution Services Asset Services of PTD Solutions: Maintenance, Rehabilitation, Upgrading, Retrofitting, Spare Parts & Transformer Life Management

Network Analysis & Consultancy: Technical due diligence & Technical Audits. Network Studies include Load Flows, Short Circuits, and Insulation Coordination & Harmonic Analysis

Metering Services: Automatic Remote Metering, Pre-payment metering and Back office operations (data processing)

Specialized Tools: Software tools for Stability Studies, Protection coordination & PTD networks Customer Support & Training: Support and Customized Training for PTD problems

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DESCRIPTION OF VARIOUS DEPARTMENTS

As the Student Trainee program was in PTD (power transmission and distribution) so the business unit under PTD division is briefly describe below. PTD DEPARTMENTS Following are the list of departments which comes under PTD (Power Transmission and Distribution) 1. 2. 3. 4. 5. Transformer The transformer department and the switch board department deal in different product and services. Transformer department deals in the public sector for the product and services of their department and for the switchboard department whereas the switchboard department deals in the private sector for transformer department and their products. PTD services PTD services department provide spares and consulting services to both public as well as to the private sector. This department deals in the spare parts of the products whose guarantee period has been finished. PTDS also deals in the general services like oil testing, transformer checking and provides the network consultancy services to their clients. Switchboards The switchboard department and the transformer department deal in different products and services. Switchboard department deals in the private sector for the product and services of their department and of the transformer. Both departments provide the after sales services to their customer within the guarantee period. Transformer PTD services Switchboards Energy Automation HV Sub Stations

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Energy Automation This department also deals in different product and services for both public as well as for private sector. Different products and services provided by the energy automation department are Protection Relays, Relay panels, Control panels, Energy Meters, Power Quality Recorders, Fault Recorders, Complete solutions for industry & utilities with Smart Remote Terminal Units, Complete Solutions with Power Line Carriers, Fiber optic, Microwave & High Speed Digital Link (HSDL), Comprehensive SCADA solutions with Energy Management Systems & Distribution Management Systems HV Sub Stations This department does projects for public as well as for private sector.

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ORGANIZATIONAL APPRAISAL Working with Siemens Pakistan engineering company limited was a great exposure for me. It has been serving for almost 55 years ago and has built a very good repute in the market due to its large number of finest products in the world. The key factors that help Siemens for its success are SPRIDON
Siemens Pakistan Engineering Company Ltd. is used SPIRIDON (software). Spiridonis customization in SAP. SAP is integrated licensed software and a product of SAP which is a German Company and established in 1972.Siemens Pakistan adopted SAP in 1998 and controlled it up to 2004. Onward to2004 it is controlled from Singapore.

Product portfolio The product portfolio is the next strength of the firm as in Pakistan no other company (competitor) has so huge product portfolio at the same place. Here every thing is available under the same roof which can be used for the purpose of generating power for the industrial use. Work Environment and Employees The work environment and the work force at Siemens Pakistan engineering company limited are also the main strengths of the firms. The friendly environment of the firm with proper delegation of authority has made a very attractive organization to work here. The professional from the top universities of the country with excellent knowledge of the work they have to perform are working in the firm. The knowledge of the individuals and the strategies of the organization are making such a combination which is increasing the capabilities of the individuals and the overall value of the firm. High credibility As Siemens has been serving since 5 to 6 decades, it has captured almost 50% of the power products demand with the passage of time. Due to its strong positioning, its Goodwill has always been a threat for the new business arrivals and for the small-scale businesses and it holds a great part of the people trust. Due to the quality of the products and having a large

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share of market customer as well as the other institution have a high degree of trust in the firm which is shown in increasing the share value of the firm. . Autonomy of each business unit The autonomy of the BUs allows the BUs to work efficient as it can take quick decisions as early as possible so that the order cant lost.

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ORGANIZATIONAL PROBLEMS People might believe that companies like Siemens must be having more strengths than the required ones and is always ready to avail the up coming opportunities and tackle the threats. Minimum Use of Internet Today world is moving so fast every organization is expanding me by increasing its offline as well as online operation but during my Student Trainee I have not seen any marketing campaign for the promotion of the products. No Marketing Department In Siemens there is no marketing department which market their product in the market as most of the transaction done in PTD division is by tenders. Not only offline marketing strategies but also online marketing strategies must be used for creating awareness in the general public for the consumer goods. No Online Trading Just like lake of marketing department in Siemens, there is no online trading facility available for the customers. Online trading for the consumer goods has become an essential part of the sales polices as the use of computer is increasing day by day as I have not seen any link for the online trading of the products in this way proper utilization of the technology can be done High Prices The prices of the firms products are high as compared to the local manufacturers. Owing to which the companies in and near Lahore area are not attracted by these high prices. The main reason behind this is the transportation and insurance cost as the goods are being supplied from Karachi. SAP the very important part of the organization is very expensive which also causes the prices to increase. The products germen quality which is very good also increases the cost of the production.

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Organizational Politics Organization politics in Siemens Lahore among staff and management creating negative impact on the new employees.

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CHAPTER 2
STUDENT TRAINEE ACTIVITIES

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What is Switchgear? Switchgear is a generic term meaning all that equipment which is used for distribution, interrupting and disconnecting voltage and current is electric circuit. Specifically, switching devices for connecting and interrupting electrical circuits are subject to three basic duties: Current Free Switching (when negligible current is flowing) Interruption of operating currents Interruption of short-circuit and other fault currents

It is a suitable combination of electrical components that is used to isolate and protect different electrical circuits. The electrical circuits may be of the Medium-Voltage (around 145kV) or Low-Voltage (up to 1kV) range. Components of Switchgear The Switchgear has following essential components: Circuit Breakers Switches Disconnectors (Isolators) Contactors Switch-Disconnectors Earthing Switches Relays Make-Proof Earthing switches Fuses Surge Arresters Instrument Transformers (Current and Voltage) Meters Bus Bar Vacuum Circuit Breaker (VCB) Current Transformer Potential Transformer

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What do Various Components do? Circuit-breakers Can switch on and off (make or break) all values of current within their rated capability, from small inductive or capacitive currents, up to full short circuit currents, under all possible fault conditions in the network; earth fault, phase opposition etc. Switches Can switch on and off operating currents up to their rated interrupting capability and may be able to close onto existing short circuits up to a rated fault making current. Disconnectors (Isolators) Have the purpose of opening or closing an electrical circuit and providing a specifically safe isolating distance so that equipment downstream can be worked on in safety. They are designed to open and close only under voltage or current-free conditions. Switch-Disconnectors Combine the functions of the switches and Disconnectors or, put another way, they are switches with the specific safety gap required on Disconnectors. Contactors They are load switches with limited short circuit making and breaking capacity. They are operated and are used for high switching rates, e.g., for motor control. Earthing Switches They are used for earthing circuits, or parts of circuits, which have already been disconnected. Make-Proof Earthing Switches They are used for safe earthing of circuits, even if these may believe, that is also for the case where the circuit to be earthed has accidentally not been disconnected.

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Fuses Consist of a fuse base and a fuse link for short circuit interruption. The fuse base will provide a safe disconnection gap when the fuse link is removed under volt-free conditions (as with a disconnector).The fuse link will interrupt a short circuit current once only, then it must be replaced.

Surge Arresters Conduct excessive electrical charges, caused by lighting strikes (external over voltages) switching operations and earth faults (internal over voltages), to earth, thus protecting the connected equipment against voltages which it is not designed to withstand.

Instrument Transformer Step Down the high voltages or currents so they can be worked with on Low voltage panels i.e. they provide current or voltage sampling to measuring instruments and relays.

Relays Provide different forms of protection within the electrical circuits and its operations. The protections include: Short-circuit protection Overload Protection Earth fault Protection Synchronization Protection Reverse Power Protection Etc. Instrument Transformers

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QUALITY MANAGEMENT PROCESS The steps for the quality management Process are as follow as: 1) 2) 3) Inquiry Inquiry Acknowledgement Offer Submission Signed or approved calculation sheet Damex-E Contract review sheet (signed) Deviations & Remarks

4) Negotiation (Price & Delivery) 5) Final offer with final approved calculation sheet 6) Technical clarifications 7) Order Purchase order Damex-E Advance payment receipt

8) Preparation of Indent 9) Receipt of Drawing or Approval of Drawings

10) 11) 12) 13)

In case of non-approval , Customer changes must be in writing Sin case of delay in delivery, there should be in writing Inspection letter along with Performa invoice Dispatch Documents Delivery note Invoice Sales tax invoice Packing list

14) 15)

Damex-E After Sales Service

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Inquiry First of all inquiry is received from the customer. The customer wants offers from different suppliers. On receipt of inquiry, it is registered in offer register. Offer Register In offer register following things are mentioned Offer Number, Handled by, Date of inquiry, Offer submitted on, Working days, Offer due on, Client reference number(e.g. verbal, e-mail, rfq183061), Name and address of client, ,Detail of equipment, Value, Order status, Order number, Order date. Inquiry Acknowledgement Then acknowledgement letter is written to customer against received of inquiry. Then offer is made. Offer Following documents are attached with OFFER and it is submitted to customer on or before due date: Covering Letter of Offer With Offer a covering letter is attached which shows that we are pleased to submit our offer against your inquiry. Following documents are enclosed with it: Price schedule In Price Schedule serial no., quantities of product, description of the product, unit price, total price, Incoterms 2000 are mentioned. It also gives information about prevailing and charged sales tax rate and federal excise duty rate. Terms and Conditions In terms and conditions, General terms and conditions are mentioned on which equipment is supplied to customer. The Terms and Conditions are about prices and validity, delivery, terms of payment, transfer of risk and insurance, foreign exchange variation, changes in Government legislation, duties, sales tax & other taxes etc, sales tax, order amendments, force majeure, quality and inspection, reservation clause, warranty, software and some general terms & conditions.

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Technical Specifications In technical specifications, detail of the components is provided to the customer who is used to make the equipment. Technical Remarks In technical remarks detail of services which company is provided to customer is mentioned. For example installation, supervision of installation, testing and commissioning, installation accessories, testing tools spares etc. Summary Calculation Sheet In Summary Calculation Sheet, total cost and selling price of the equipment is calculated and show the other costs such as engineering department cost, packing cost, freight cost, transport insurance cost, service charges etc. and sales overhead. Unit Calculation Sheet In Unit calculation sheet, unit price of each equipment is calculated and description of each equipment, their quantities and total cost and sale price of each equipment is mentioned. Costing Then Factory cost is calculated. The components which are used to make the equipment are given a code and show how many quantities of each component are required for it and duties that are imposed on it. Damex-E It is a report that is prepared to check the customer and the end use of the product. It is for internal use only. In this report order number, name of the project, name of user and department is mentioned. Business of the customer and involved partners are also checked and see that who is seller, buyer, recipient of the good, ultimate end user of the product and supplier. Then see the customer and if his name is hit with banned or restricted companies or persons then see that whether he is that person or company or not. Also some questions are asked to check the end use of product .the possible results derived are as following:

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Code NN Code MM Code YY

Code NN or MM or YY means: NN = No license requirement on the basis of ultimate destination and end use and therefore Offer or Order may be executed. MM = Purchaser, ultimate consignee or recipient of goods (shipping address) is the military, police, intelligence service or Para military services. Inform ECC. YY = The ECC is to be informed for clarification/ authorization. The offer is submitted to customer and if it is not accepted or we loss order then documents filed and Offer. Negotiation To Purchase Order If offer is accepted by the customer and there are small discrepancies then these are removed through negotiations and meetings are called to each other. Further Technical clarifications are cleared and then offer is to be finalized. The customer is then sent purchase order. Order registered and order confirmation sent Then order is registered and Damex-E report is generated and if code is NN then Order confirmation letter is sent to customer. Advance payment receipt and acknowledge of cheque The customer is sent advance payment with purchase order as accepted in Terms & Conditions so Advance payment Receipt and Acknowledgement of cheque is sent to customer. If he is not sent advance payment then a letter is written to customer for advance payment. Normally 50% payment is demanded as advance payment. After receipt of advance payment the Indent is prepared. Indent In Indent project name, order number, detail of equipment, mode of delivery, delivery time, packing detail, inspection detail, design of the equipment, special requirements,

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components and quantities of equipment are mentioned in it. With Indent, Technical specifications and diagrams of the equipments are sent to factory for production. DRAWINGS The drawings of the equipment are also sent to the customer. Inspection Letter In case of transformer, WAPDA inspect the Transformer and2.5% WAPDA inspection fee is charged by the WAPDA and it is paid by the customer. After inspection Siemens write inspection letter to customer and for final inspection. Then customers inspect the equipment and see that it is made according to the Offer. Then the customer paid balance payment before delivery of the equipment as accepted in Terms & Conditions. Afterward dispatch documents are prepared. Dispatch Documents At the time of dispatch of equipment following documents are prepared and sent to customer:

Delivery Note Sales Tax Invoice Invoice Receipt note (Builty)

Delivery Note It is used for dispatch of the equipment. It shows that which and how many types of equipment are delivering and to whom they are delivered. In delivery note Customer complete address, delivery dates, incomers 2000 detail are mentioned. Beside these, item number, Description of goods or services, their origin, Units of equipment are mentioned. Then it is approved by Competent Authorities. Sales Tax Invoice It sows the sale tax and excise duty that is charged on the equipment. In Sales Tax Invoice, invoice number, customer number, complete customer address date, incomer 2000, net weight, delivery address, supplier address, sales tax registration number, General sales tax registration number, National tax number of Customer and Supplier

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are mentioned. Besides these, units, Description of goods, unit price, value exclusive sales tax, rate of sales tax, sales tax payable, value including sales tax, excise duty; payment terms are also mentioned in it. Then it is approved by Competent Authorities. Invoice It is the invoice of equipment. In Invoice Customer complete address, delivery address, customer address, incomers 2000, customer reference, invoice number, customer number is mentioned. Besides these, item number, Description of goods or services, their origin, Units, unit price, total price, sale tax rate, sale tax amount, excise duty rate and excise duty amount, payment terms are also mentioned. Then it is approved by Competent Authorities. Receipt note (Builty) It is prepared by the Goods Forwarding Agency through which equipment is dispatched. When equipment is reached at the destination then by showing this builty, the customer receipts the equipment. After Sales Services In case of any complaint, the customer sent complaint to Sales Department and it is registered. The Technical Officer visit the place and see the equipment and if the complain is valid then service the equipment and remove the problem. Then he filled Job Completion Certificate and signed from the Customer. JOB COMPLETION CERTIFICATE In Job Completion Certificate Customer name, order number, date and services provide.

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SPIRIDON Sales Order CREATE (VA01) Logistics Sales and Distribution Sales Order VA01

Items for sales order Overview and sales tag Item overview & line item Tax classification in header Header

Goto

Billing

Alt Tax classified (enter Rates here) Low Voltage (Upto 1000volts) 16% Medium Voltage (Above 1000volts) 0%+1% FED (Federal excise duty) 1% We have to write Plant (Plnt) in sales in order to put excise duty. Items Billing

Goto

Tax classified (Tax +FED) Pricing

Direct enter rates in to items overview. Goto Items Conditions

AWM (Damex)

Three time DAMEX is to be made At time of order booking

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Goto Goto

At time of Delivery notes At time of Dispatch Account assignment Items Partner Header Sale employee. End user for Free. Trade (Same as Sold to party in sales) Costing (Here we put the actual cost for material) Extras Costing Partner Account assignment

ZAKO Missing This is the error occur when the credit limit is exceeded. Shipping Header Shipping

Goto Incomplete log

This helps the user to check out what is missing in the OC. Edit Edit To edit text in header/items in the OC. Goto Header/Items Text Incomplete

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To get order number save the document. (Clt+S). Order number will be displayed at the bottom. Sales Order CHANGE (VA02) Logistics Sales and Distribution Sales Order VA02

Sales Order DISPLAY (VA03) Logistics To Close Order Click TECO on the sales order document. Dispatch Documents A) Delivery Note 1-To Create Delivery Note Logistics Sales and Distribution Sales Order VA03

Sales and Distribution

Shipping & Transportation

Out Bound Delivery

Create

Single Document

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With reference to sale order (VL01N) Without reference to sale order (VL01NO) Fill the following in initial screen Shipping point Delivery type Sales org Distribution Division 6701 zd6l (delivery w/o ref) 0667 o1 EE

2-To Change/Display Delivery Note Logistics

Sales and Distribution

Shipping & Transportation

Out Bound Delivery

Change

Single Document (VL02N) / Display (VL03N) To enter additional data in Header/Item DN use TEXT in sales order.

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B) Billing Document Billing documents include both invoice and sale tax invoice. There are two ways to create the billing documents. 1-Create billing document (VF01) Logistics

Sales and Distribution

Billing

Billing Document

Create (VF01) 2- Via sales order change (VA02) Logistics Sales and Distribution Sales Order VA02

In this document go to Sales Document Billing Save

In case of billing without reference, billing is made with according to sales document number. In case of billing with reference, billing is made with according to delivery note.

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Print Print of every document will be taken by using Change option of that document. Extras Output Output Header Edit

Zo00 (SL Invoice ASP) ZIPT (Pakistan sale invoice)

Medium To Select Printer

Print output

Local destination Local (printer) Check print immediately, release after output to get immediate print)

Back

Save

Sales document/billing document (available in every printing doc)

Issue output to

New screen open Click on print

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Bill Stickers This is created when we have to made payment to the vender. Purchase Requisition (PR)

Purchase Order Issue (PO) (Generate from Purchasing Department)

Goods Received

Goods Received Slip (GL) (Internal document Generate from store)

Invoice Receipt (IR)

Bill Sticker

Attach PO with these documents and send it to FC for payment.

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Purchase Requisition (ME51N) Logistics

Material Management

Purchasing

Purchase Requisition

Create (ME51N)/Change (ME52N)/Display (ME53N)

Enter values in the relevant fields

Save

PR Number display at bottom

This PR number will be send to purchasing department for PO.

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File Convert to PDF System Own Spool Request Note number

Logistics Note

Additional Tools

Convert to PDF

Dont click print immediately in print option to get the spool number REPORTS ORDER COST COMPARISON (OCC) To view the order against cost in business product. It is details cost analysis report that show actual cost, planned cost, etc Logistics

S&D

SPIRIDON ASP

REPROTING

PRODUCT BUSINESS

OCC REPORT

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COPA REPORT This shows order in reference to profit margin, order, customer etc. Accounting

Controlling

Profit Analysis

Information System

CPOA Volume Data Report Selection criteria

Sales order Order number Customer number

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Sale Summary (VA05) Logistics

S&D

Sales Support

Information System

List Sale Summary (VA05) Billing Summary (VF05) These include those documents that have been billed. Logistics

S&D

Sales Support

Information System

List Billing Summary (VF05)

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Debtor Ageing List Monthly closing is made in term of balances by using debtor ageing list. It contains account balances of debtors. This must be kept in focus in upcoming days to see updates. Accounting

Financial Accounting

Account Receivable

Information System

Report for Account Receivable

SPIRIDON Report

SPIRIDON Global Report

Date Ageing List- By profit center

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Guarantee Report (FBL3N) Accounting

Financial Accounting

General Ledger

Account

Display/Change line Items (FBL3N)

1-G/L A/c Company code 2-Open at key date 3-Type 4-Execute 5-Select assignment Assignment 6- Change layout

48681000 5675 todays date Check all

Filter P670532 To Change Date etc to P670532

We have to clear guarantee on expiry as bank seal our funds until expiry. Guarantee status is maintained in excel on monthly basis in order to make the report upto date. Guarantee can be sent before or after the order depends upon the conditions.

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Types of Guarantee 1. Bid Guarantee 2. Performance Guarantee 3. Advance Guarantee 4. Retentions Money How to create Guarantee Request Form

Guarantee Request Form

Guarantee Generated by Bank

Received in Office

Send to Customer Along With Covering Letter Release of Grantee Same form is used for the purpose of release of guarantee.

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Check Acknowledgement This is the form used for submission of check to cashier. In case of advance payment sales order is mentioned but in case of balance payment invoice no. is mentioned. Receipt of the check issue by the cashier against check. For Department For Cashier For FC

FC updates the date ageing report on the basis of receipt Balance Payment A letter is issued to the customer for balance payment. Following are the documents attached with the letter.

Performa Invoice Inspection Certificates (If Inspected and issued by WAPDA) Exemption Certificate of the income tax ordinance,2001.

Proforma Invoice This is the manually created invoice issued for the customer for acknowledgement of the advance payment against order. An entry is made into register against any new Proforma invoice. Order Acknowledgement A letter of order acknowledgement is sent to the customer when the purchase order is received from the customer. In this regard the following documents are sent to the customer.

Compliance communication material. CD containing information about the company.

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Comparative Statement This statement is used for the comparative analysis of quotations. Inspection Call to WAPDA

Drawings of the equipment send to WAPDA for approval. On approval of drawings, payment of Inspection fee to WAPDA Inspection call to Chief Engineer WAPDA Payment of Inspection Fee There are two case regarding payment of inspection fee to WAPDA depending upon the agreement between SIEMENS and Customer;

Customer directly pays the fee to WAPDA. In this case the following documents are required to be send to the WAPDA by Siemens; o Customer Purchase Order o A Letter issue by WAPDA o Letter to WAPDA for receiving the fee from customer.

SIEMENS directly pays fee WAPDA. In this case the payment is made by FC department of Siemens by creating draft in favour of Chief Engineer WAPDA. Following documents are required to be send to FC; o Receipt of Voucher o Letter from WAPDA o Purchase order from customer o Internal letter to FC.

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Parking Parking is use to charge the expense to the certain department. Liquidated Damages In case of delay in delivery of good LD are to be charged by the buyers depends upon the condition of contract. For this, accruals are made against order. Account Receivable Input Form This form is used for the adjustment of debtors against their balances. Adjustment is made only when there is advance balance by debtor. The amount of adjustment will be no more than advance balance. Reverse Entry Reverse entry is made by FC in order to enter payment in specific account that is made on another account. For this mail is send to FC containing;

Copy of cheque/draft from customer real customer Receipt of cheque acknowledge made on another customer.

Dispatch Documents A letter is send to the customer for the dispatch of the required product. This letter includes the following documents;

Invoices Sales tax invoices Delivery note Truck receipt Income Tax Exemption Certificate

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Claim of Letter of Credit A letter in the name of bank for the claim of LC. This letter includes the following documents in attachment;

Drafts (2) Bill of Exchange Invoice of amount to be claim Delivery note (Original) Sale Tax Invoice ( Original ) Inspection Certificate ( Orginal)/Test Report Exemption Certicifate ( Copy)

Customer Master Maintenance Form Customer Master Maintenance Form is the form use to create, change, delete, block or unblock customer in SAP. Following are the documents attach with CMMF Damex-E Customer Nation Tax Number Customer Sales Tax Number SPS ( Sanctioned Parties Screening) CALF ( Credit Assessment and Limit Form) This is made when the amount of order is above three million

Customers P.O/L.H Compliance communication material.

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C a no C M re tio f M F

Ap v lo C M p ro a f M F fro B mU & Qa u lity

A p v dC M p ro e M F s n toF et C (H rd a Cp ) oy

S ft C p o o oy f CM MF

Ap v lo C M p ro a f M F fro E C mC -P L G

Ap v lo C M p ro a f M F fro R O c s m C in a e oG / G f I

Ap v lo C M p ro a f M F fro F mC Mn e e t a g mn

H rdC p stob a o ie e F d Ile

S ft C p emil to o oy a S g p re in a o

R c ip o ee t f C s mr N u to e o

Ete s no x n io f C s mr u to e

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COMMERCIAL INFORMATION Commercial information of the Siemens Pakistan Engineering Company Limited can be divided into two broad categories A) Inco terms B) Payment terns A) INCOTERMS 2000

EXW (EX WORKS) Seller delivers when he places the goods at the disposal of the buyer at the sellers premises or another named place. Not cleared for export. Not loaded on any collecting vehicle. Minimum obligation for the seller. Seller may take the responsibility for loading of the goods on departure and may bear the risk and all the cost of such loading on the request of buyer. FCA (FREE CARRIER) Seller delivers the goods, to the carrier nominated by the buyer at the named place. Require the seller to clear the goods for export. If delivery occurs at sellers premises, the seller is responsible for loading. If delivery occurs at any other place, the seller is not responsible for unloading. Multimodal transport group.

FAS (FREE ALONGSIDE SHIP)

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Seller delivers when the goods are placed alongside the vessel at the named port of shipment.

Require the seller to clear the goods for export. Sea or inland waterway transports

FOB (FREE ON BOARD) Seller delivers the goods when the goods pass the ships rail at the named port of shipment. Require the seller to clear the goods for export. Sea or inland waterway transport.

CFR (CARRIAGE & FREIGHT) Seller delivers the goods when the goods pass the ships rail in the port of shipment. Seller must pay the costs and freight necessary to bring the goods to the named port of destination. Require the seller to clear the goods for export. Sea and inland waterway transport.

CIF (CARRIAGE INSURANCE & FREIGHT) Seller delivers the goods when the goods pass the ships rail in the port of shipment. Seller must pay the costs and freight necessary to bring the goods to the named port of destination. Seller also has to procure marine insurance against the buyers risk of loss of or damage to the goods during the carriage. Require the seller to clear the goods for export. Sea or inland waterway transport.

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CPT (CARRIAGE PAID TO) Seller delivers the goods to the carrier nominated by him. Seller must in addition pay the cost of carriage necessary to bring the goods to the named destination. Require the seller to clear the goods for export. Multimodal transport group.

CIP (CARRIAGE & INSURANCE PAID TO) Seller delivers the goods to the carrier nominated by him. Seller must pay the cost of carriage necessary to bring the goods to the named destination. Seller also has to procure insurance against the buyers risk of loss of or damage to the goods during the carriage. Require the seller to clear the goods for export. Multimodal transport group.

DAF (DELIVERY AT FRONTIER) Seller delivers when the goods are placed at the disposal of the buyer on the arriving means of transport not unloaded, at the named point and place at the frontier. Before the custom border of the adjoining country. Require the seller to clear the goods for export. This term may be used irrespective of the mode of transport when goods are to be delivered at a land frontier.

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DES (DELIVERY EX SHIP) Seller delivers the goods when the goods placed at the disposal of the buyer on board the ship not cleared for at the named port of destination. The seller has to bear all the costs and risks involved in bringing the goods to the named port of destination before discharging. Sea, inland waterway or multimodal transport group.

DEQ (DELIVERY EX QUAY) Seller delivers when the goods are placed at the disposal of the buyer not cleared for import on the quay (wharf) at the named port of destination. The seller has to bear costs and risk involved in bearing the goods to the named port of destination and discharging the goods on the quay. Sea, inland waterway or multimodal transport group.

DDU (DELIVER DUTY UNPAID)

Seller delivers the goods to the buyer, not cleared for import, and not unloaded from any arriving means of transport at the named place of destination.

The seller has to bear the cost and risks involved in bringing the goods thereto, other than, where applicable any duty for import in the country of destination.

This term may be used irrespective of the mode of transport.

DDP (DELIVER DUTY PAID)

Seller delivers the goods to the buyer, cleared for import, and not unloaded from any arriving means of transport at the named place of destination.

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The seller has to bear the cost and risks involved in bringing the goods thereto including, where applicable, any duty for import in the country of destination.

DDP represent the maximum obligation for the seller. This term may be used irrespective of the mode of transport.

PAYMENT TERMS Payment terms can also be divided into two categories A) Mode of payment B) Terms of payment A) Mode of payment Mode of payments can also be divided into Letter of credit A standard, commercial letter of credit is a document issued mostly by a financial institution, used primarily in trade finance, which usually provides an irrevocable payment undertaking.Siemens (Pakistan) engineering company limited for most of its transaction because of its advantages of payment within the prescribed time period. Demand Draft A demand draft, also known as a remotely created check or a tele-check, is a check created by a seller with a buyer's checking account number on it, but without the buyer's signature. Instead and in place of the signature, the check has verbiage such as "authorized by depositor (the buyer), lack of endorsement guaranteed by XYZ Bank". The seller deposits the check into his or her bank account, and the check then clears out of the buyer's account. Cheques

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A cheque, also spelled check (see below), is a negotiable instrument instructing a financial institution to pay a specific amount of a specific currency from a specified demand account held in the maker/depositor's name with that institution. Both the maker and payee may be natural persons or legal entities. B) Terms of payment Terms of payments can be divided into different categories like Advance payment Payment after inspection Payment before delivery Payment after delivery

Guarantee Request Form It is decided that we have to bid after the approval of the decision making authority. The next step is to prepare the Guarantee request form which includes the following Name of the department Date Expiry date Offer reference number Address of the customer Amount of the guarantee Tender reference number Along with the guarantee request form a guarantee checklist is prepare and it is send to the financial control department (Karachi) for approval and they will make a guarantee for Customer name

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the request made by the concerned department. Now as we have to bid and we have prepared the tender summary list & bid bond the summary calculation sheet is prepared by the technical staff which is inspected by the commercial staff and then it is send for approval. Now the price which we will offer to the customer is decided. The tender is send to the customer for approval of our offer. DUTIES PERFORMED In the Sales & Marketing Department I performed the following duties:

Check Tenders and inquiries Prepare Damex-E reports at the time of Order confirmation and Dispatch Review Offers
Review Order win / loss analysis Documentation of sales documents. Prepare Acknowledgement of Cheques Prepare Delivery Notes Prepare Sales Tax Invoices Prepare Invoices Write letters for different purpose like balance payment etc Prepare different Requisitions such as biscuit requisition, stationary requisition, traveling requisition etc.

OTHER LEARNINGS Beside all this I also learn different things such as:

How to work in teams How to behave with other colleagues What is the importance of good discipline How you dress up Culture and environment varies according to the nature of business and work Responsibility is the key to success Internal checks and controls are very important to complete error free tasks

I also found that:

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Nature and way to complete a task varies from person to person Gender also matter and play important role to build Culture & Environment of any organization

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HOW EXPERIENCE IMPACT MY CAREER

This Student Trainee experience has very good impact on my career. Following are the some major impacts:

My communication skills improved My confidence increase Different misconceptions about the working environment removed I use to work in office environment My knowledge increase Positive change in my personality and thinking Learn new concepts Learn how work is to be managed Learn how different departments are linked with each other.

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SWOT ANALYSIS STRENGTHS Excellent Image/Brand Name. Local Manufacturing of Switchgear and Transformers. Standard design to incorporate any kind of components. Complete expertise for project handling, including engineering and design. Strong support from Siemens Germany. Broad Product Portfolio/Coverage.

WEAKNESS High Price due to imported components

OPPORTUNITY

Efficient resources to tackle the complex projects in future. Capability to supply locally manufactured Switchgear according to new IEC 62271200 standards (Simoprime).

Privatization/ De-centralization of utility companies. Progressive economical growth during current and coming years.

THREAT Direct import of Switchgear by customers in projects having import duty relaxation from Govt. Increasing number of competitors. Organizational Politics.

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CHAPTER 3
SUMMARY AND RECOMENDATION

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SUMMARY
The main purpose of the Student Trainee is to provide the students with the practical knowledge of what they have learnt in their studies. The basic purpose of the Student Trainee was to examine the overall structure and the functions being performed in the organization. Siemens (Pakistan) Engineering Company Limited was founded in 1953 as a private limited company. The company was converted into a public limited company in the year 1963. The shares of the company are quoted on the Karachi, Lahore and Islamabad stock exchanges. The company is principally engaged in the manufacture of electrical and mechanical equipment and installation and sale of telecommunication, household and medical equipment and mobile devices and also executes projects under contracts. The company manages its business and manufacturing activities through its head office in Karachi and two regional offices in Lahore and Islamabad. The management of the Siemens (Pakistan) Engineering Company Limited is divided into three parts as Top Level Management (corporate level management), Middle Level Management (Divisions), Functional Level (Business unit).each BU is responsible for its operations to the division and each division is responsible to the corporate level management. It has 5 corporate departments, 5 divisions and 21 BUs. The firm works on different Principles to realize their vision these principles are, we strengthen our CUSTOMERS - to keep them competitive, we push INNOVATION - to shape the future, we enhance company VALUE - to open up new opportunities, we empower

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our PEOPLE - to achieve world-class performance, and we embrace corporate RESPONSIBILITY - to advance society Different cases studied during the Student Trainee program help me in understanding the whole sales procedure, different documents necessary for the transaction and different problems occur. Different problems that takes place in different departments are explained which gives me the experience to handle and understand the problems in advance and never becomes careless if the problem is very small. Siemens Pakistan engineering company limited has built a very good repute in the market due to its large number of finest products in the whole world. People might believe that companies like Siemens must be having more strengths than the required ones and is always ready to avail the up coming opportunities and tackle the threats.

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RECOMMENDATIONS
I would like to give following recommendations to SIEMENS:

Must decrease cost and delivery time Look for new customers Conduct market analysis and check the status of its products Do analysis of its major competitors and check that which strategies they are used and what their market positions

Keep on innovation On the basics of research of Engineering and Design Department add new features in existing products

Launch new products Online marketing strategies must be used for creating awareness in the general public for the consumer goods.

CONCLUSION
The main objective or the purpose of this report is to explain or elaborate the main procedures and the working of the Siemens (Pakistan).

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I would also like to pay special thanks to the officials of the Siemens (Pakistan) Engineering Company Limited who have helped me out in very kind and efficient way. They were not shy in solving problems related to the report. They always elaborate the terms and the procedures of their organization in an appropriate manner. As they have the skills and the experience to explain different procedures of their organization in an appropriate manner. I would also like to pay special thanks and love to my parents who have provided me an opportunity to study as much as I have. They have provided me with all the facilities that one could wish for. They have provided me comfort and every help during the preparation of my report. In the end I would like to thanks THE ALLMIGHTY ALLAH for His special favours that He has showered upon me. He has bestowed upon me a lot of bounties and countless qualities.