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ROLE
DESGN
OPERATOR
By Role
Performs essentially manual tasks or manages highly defined low skilled to highly skilled activities or processes Works under supervision, guidance and direction Marginal financial impact
By Role
Performs routine clerical tasks or manages highly defined sub-element(s) / activities of a process Works under supervision, guidance and direction Marginal financial impact
INDEPENDENT CONTRIBUTOR
Learning clients, culture, tools, processes Building network Gaining expertise in own area Applying academic knowledge Earning trust and credibility Delivering quality work under limited / broad guidance Limited financial impact
SENIOR
APPLIES
Asst. Mgr.
ASSOCIATE
client interaction with very limited authority ; can also be an independent contributor managing significant sales / clients TEAM LEADERS
Coach others Responsible for processes Resolve escalations Manages associates (first level of people mgmt. hiring / performance mgmt. etc.)/ clients Learns other areas of expertise Manages own area of work independently Moderate financial impact
LEVEL
ROLE
DESGN
MANAGEME NT
AGM / GM
Co-ordinates and organises resources; Manages client relationships ; Authority to finalise terms within limits; Responsible of team management hiring / growth ; Prepares and manages Department budgets DEPARTMENT HEADS / FUNCTION HEADS WITHIN BUSINESS
Directs / manages work of others and / or works on complex assignments Use knowledge across multiple expertise areas Lead in managing internal / external relationships People management responsibility for department Provides critical inputs / analysis to senior management for defining strategy, objectives. Participates in these discussions and business reviews. Significant financial impact
SENIOR MANAGEME NT
DRIVES RESULTS
AVP / VP
Responsibility and accountability for business unit performance; Authority to take financial decisions of high value and operational decisions ; People management for business unit BUSINESS HEADS / CORPORATE FUNCTION HEADS
Responsible for business unit budgets, objectives and P&L performance Manages internal / external relationships Develops alliances / partnerships Take operational decisions to position the business unit for the future Part of business objectives / target setting team Implements and initiates institution building actions Highest level of financial impact on Business Unit ; may have large and major financial impact on Group
LEADERSHI P
Responsibility and accountability for multiple business units performance; Authority to take financial decisions of significant value; Sets long term direction for the Company BUSINESS GROUP HEADS / CORPORATE FUNCTION HEADS
Accountable for market and client leadership, group level results, long-term plans Leads and directs institution building Sets future direction / long-term strategy Responsible for function / group of business units objectives and performance Manages key / significant external relationships Highest level of financial impact on Group ; may impact financial health / stability