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Abstract
Outsourcing business services is a regular process in the present global high-tech world. This business has grown to encompass knowledge processes along with the business processes in the recent years. Outsourcing of technical documentation is proving to be an investment that has high potential returns. However to en-cash this potential every outsourcer needs to understand what he stands to gain eventually before implementing the strategy of outsourcing. This white paper tries to draw attention to the implementation of ROI concept in technical documentation outsourcing and list out the various subsequent returns. It also highlights some of the factors that drive outsourcing technical documentation as well.
Introduction
Outsourcing has come long way in widening its scope from the production of goods in the earlier days to comprise the business and knowledge processes in the recent years. With the advances in information technologies, communication networking and their business applications, together with the globalization of the world economy, have led to the emergence of the new areas of outsourcing besides HR and Financial Services. Technical documentation is one such process where there is scope for outsourcing and specialization. As todays world depends increasingly on high-tech products and services, every innovation creates a demand for documentation. User guides, technical reports, maintenance procedures, assembly instructions, project proposals, QA manuals to name a few are required by business and domestic users. Technical documentation has become an unavoidable scope of doing business, but it also presents opportunities to drive sales, maximize customer satisfaction, and radically reduce the support costs. However, the technology today has enabled the entrepreneurs to outsource this process in order to make it cost effective and focus more on the core competencies.
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Summary
The outsourcing model has proved extremely successful in enhancing quality of service, increasing profitability and reducing operational costs that it has become an indispensable tool for companies that want to remain competitive. Outsourcing of technical documentation is proving to be an investment that has high potential returns. Every investment has its own reason and calculation of high ROI. The term ROI is about saving money in technical documentation industry by cutting down cost and saving on hidden cost. Without a doubt, outsourcing technical documentation services to an experienced third party can help companies achieve dramatic cost savings sometimes as high as 70 percent.
References
Anthrobytes Consulting (2001), Outsourcing Product Documentation Reduces Project Costs. Bobby Lahiere, (2004), Inhousing vs. Outsourcing, Translators Inc. Deborah Clifton, Outsourcing Documentation Development: Assessing the Offshoring Option, The Integrity Group, Houston TX. Documentation Outsourcing Nocturne Communicators.
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TWB Contacts
TWB is a leading technical documentation development and design company. Should you want more information from the TWB repository of information on techniques in technical documentation please contact: Global Sales Rakesh Shukla rakesh.shukla@twb.in +91.9945041426 India Sales Ranjith Radhakrishnan ranjith.radhakrishnan@twb.in +91.9845065233
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