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ABOUT INVENTORY
Inventory means a list compiled for some formal purpose, such as the details of an estate going to probate, or the contents of a house let furnished. This remains the prime meaning in British English. In the USA and Canada the term has developed from a list of goods and materials to the goods and materials themselves, especially those held available in stock by a business; and this has become the primary meaning of the term in North American English, equivalent to the term "stock" in British English. In accounting, inventory or stock is considered an asset.
INVENTORY MANAGEMENT
Effective inventory management is all about knowing what is on hand, where it is in use, and how much finished product results. Inventory management is the process of efficiently overseeing the constant flow of units into and out of an existing inventory. This process usually involves controlling the transfer in of units in order to prevent the inventory from becoming too high, or dwindling to levels that could put the operation of the company into jeopardy. Competent inventory management also seeks to control the costs associated with the inventory, both from the perspective of the total value of the goods included and the tax burden generated by the cumulative value of the inventory. Balancing the various tasks of inventory management means paying attention to three key aspects of any inventory. The first aspect has to do with time. In terms of materials acquired for inclusion in the total inventory, this means understanding how long it takes for a supplier to process an order and execute a delivery. Inventory management also demands that a solid understanding of how long it will take for those materials to transfer out of the inventory be established. Knowing these two important lead times makes it possible to know when to place an order and how many units must be ordered to keep production running smoothly. Calculating what is known as buffer stock is also key to effective inventory management. Essentially, buffer stock is additional units above and beyond the minimum number required to maintain production levels. For example, the manager may determine that it would be a good idea to keep one or two extra units
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of a given machine part on hand, just in case an emergency situation arises or one of the units proves to be defective once installed. Creating this cushion or buffer helps to minimize the chance for production to be interrupted due to a lack of essential parts in the operation supply inventory. Inventory management is not limited to documenting the delivery of raw materials and the movement of those materials into operational process. The movement of those materials as they go through the various stages of the operation is also important. Typically known as a goods or work in progress inventory, tracking materials as they are used to create finished goods also helps to identify the need to adjust ordering amounts before the raw materials inventory gets dangerously low or is inflated to an unfavorable level. Finally, inventory management has to do with keeping accurate records of finished goods that are ready for shipment. This often means posting the production of newly completed goods to the inventory totals as well as subtracting the most recent shipments of finished goods to buyers. When the company has a return policy in place, there is usually a sub-category contained in the finished goods inventory to account for any returned goods that are reclassified as refurbished or second grade quality. Accurately maintaining figures on the finished goods inventory makes it possible to quickly convey information to sales personnel as to what is available and ready for shipment at any given time. In addition to maintaining control of the volume and movement of various inventories, inventory management also makes it possible to prepare accurate records that are used for accessing any taxes due on each inventory type. Without precise data regarding unit volumes within each phase of the overall operation, the company cannot accurately calculate the tax amounts. This could lead to underpaying the taxes due and possibly incurring stiff penalties in the event of an independent audit.
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Inventory management is primarily about specifying the shape and percentage of stocked goods. It is required at different locations within a facility or within many locations of a supply network to proceed the regular and planned course of production and stock of materials. The scope of inventory management concerns the fine lines between replenishment lead time, carrying costs of inventory, asset management, inventory forecasting, inventory valuation, inventory visibility, future inventory price forecasting, physical inventory, available physical space for inventory, quality management, replenishment, returns and defective goods and demand forecasting.Balancing these competing requirements leads to optimal inventory levels, which is an on-going process as the business needs shift and react to the wider environment. Inventory management involves a retailer seeking to acquire and maintain a proper merchandise assortment while ordering, shipping, handling, and related costs are kept in check. It also involves systems and processes that identify inventory requirements, set targets, provide replenishment techniques, report actual and projected inventory status and handles all functions related to the tracking and management of material. This would include the monitoring of material moved into and out of stockroom locations and the reconciling of the inventory balances. Also may include ABC analysis, lot tracking, cycle counting support etc. Management of the inventories, with the primary objective of determining/controlling stock levels within the physical distribution function to balance the need for product availability against the need for minimizing stock holding and handling costs.
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inventory both cause financial impact and health of the business as well as effect business opportunit
Inventory holding is resorted to by organizations as hedge against various external and internal facto as precaution, as opportunity, as a need and for speculative purposes.
Most of the organizations have raw material inventory warehouses attached to the production facil basis. The reasons for holding inventories can vary from case to case basis.
where raw materials, consumables and packing materials are stored and issue for production on
Buying raw materials in larger lot and holding inventory is found to be cheaper for the company than buying frequent small lots. In such cases one buys in bulk and holds inventories at the plant warehouse.
Take advantage of Price Increase and Quantity Discounts If there is a price increase expected few months down the line due to changes in demand and supply in the national or international market, impact of taxes and budgets etc, the companys tend to buy raw materials in advance and hold stocks as a hedge against increased costs. Companies resort to buying in bulk and holding raw material inventories to take advantage of the quantity discounts offered by the supplier. In such cases the savings on account of the discount enjoyed would be substantially higher that of inventory carrying cost.
the upstream workstation may be a little delayed in long setup or change over time. This stock is then used while that changeover is happening. This stock can be eliminated by tools like . These classifications apply along the whole Supply chain, not just within a facility or plant. Where these stocks contain the same or similar items, it is often the work practice to hold all these stocks mixed together before or after the sub-process to which they relate. This 'reduces' costs. Because they are mixed up together there is no visual reminder to operators of the adjacent sub-processes or line management of the stock, which is due to a particular cause and should be a particular individual's responsibility with inevitable consequences. Some plants have centralized stock holding across sub-processes, which makes the situation even more acute.
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assembled into the purchasable item. Therefore, any change in the packaging or product is a new SKU. This level of detailed specification assists in managing inventory.
refer to merchandise being offered for sale that was manufactured long ago but that has never been used. Such merchandise may not be produced anymore, and the new old stock may represent the only market source of a particular item at the present time.
TYPOLOGY
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1. 2. 3.
Buffer/safety stock Cycle stock (Used in batch processes, it is the available inventory, De-coupling (Buffer stock held between the machines in a single
excluding buffer stock) process which serves as a buffer for the next one allowing smooth flow of work instead of waiting the previous or next machine in the same process) 4. 5. Anticipation stock (Building up extra stock for periods of increased Pipeline stock (Goods still in transit or in the process of distribution demand - e.g. ice cream for summer) - have left the factory but not arrived at the customer yet)
INVENTORY EXAMPLES
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While accountants often discuss inventory in terms of goods for sale, organizations - manufacturers, service-providers and not-for-profits - also have inventories (fixtures, furniture, supplies, ...) that they do not intend to sell. Manufacturers', distributors', and wholesalers' inventory tends to cluster in warehouses. Retailers' inventory may exist in a warehouse or in a shop or store accessible to customers. Inventories not intended for sale to customers or to clients may be held in any premises an organization uses. Stock ties up cash and, if uncontrolled, it will be impossible to know the actual level of stocks and therefore impossible to control them. While the reasons for holding stock were covered earlier, most manufacturing organizations usually divide their "goods for sale" inventory into:
Raw materials - materials and components scheduled for use in making a Work in process, WIP - materials and components that have begun their Finished goods - goods ready for sale to customers. Goods for resale - returned goods that are salable.
product.
For example:
MANUFACTURING
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A canned food manufacturer's materials inventory includes the ingredients to form the foods to be canned, empty cans and their lids (or coils of steel or aluminum for constructing those components), labels, and anything else (solder, glue, ...) that will form part of a finished can. The firm's work in process includes those materials from the time of release to the work floor until they become complete and ready for sale to wholesale or retail customers. This may be vats of prepared food, filled cans not yet labeled or sub-assemblies of food components. It may also include finished cans that are not yet packaged into cartons or pallets. Its finished good inventory consists of all the filled and labeled cans of food in its warehouse that it has manufactured and wishes to sell to food distributors (wholesalers), to grocery stores (retailers), and even perhaps to consumers through arrangements like factory stores and outlet centers. Examples of case studies are very revealing, and consistently show that the improvement of inventory management has two parts: the capability of the organisation to manage inventory, and the way in which it chooses to do so. For example, a company may wish to install a complex inventory system, but unless there is a good understanding of the role of inventory and its parameters, and an effective business process to support that, the system cannot bring the necessary benefits to the organisation in isolation.
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The PRIMARY optimal outcome is to have the same number of days' (or hours', etc.) worth of inventory on hand across all products so that the time of run out of all products would be simultaneous. In such a case, there is no "excess inventory," that is, inventory that would be left over of another product when the first product runs out. Excess inventory is sub-optimal because the money spent to obtain it could have been utilized better elsewhere, i.e. to the product that just ran out.
The SECONDARY goal of inventory proportionality is inventory minimization. By integrating accurate demand forecasting with inventory management, replenishment inventories can be scheduled to arrive just in time to replenish the product destined to run out first, while at the same time balancing out the inventory supply of all products to make their inventories more proportional, and thereby closer to achieving the primary goal. Accurate demand forecasting also allows the desired inventory proportions to be dynamic by determining expected sales out into the future; this allows for inventory to be in proportion to expected short-term sales or consumption rather than to past averages, a much more accurate and optimal outcome. Integrating demand forecasting into inventory management in this way also allows for the prediction of the "can fit" point when inventory storage is limited on a per-product basis.
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APPLICATIONS
The technique of inventory proportionality is most appropriate for inventories that remain unseen by the consumer. As opposed to "keep full" systems where a retail consumer would like to see full shelves of the product they are buying so as not to think they are buying something old, unwanted or stale; and differentiated from the "trigger point" systems where product is reordered when it hits a certain level; inventory proportionality is used effectively by just-in-time manufacturing processes and retail applications where the product is hidden from view. One early example of inventory proportionality used in a retail application in the United States is for motor fuel. Motor fuel (e.g. gasoline) is generally stored in underground storage tanks. The motorists do not know whether they are buying gasoline off the top or bottom of the tank, nor need they care. Additionally, these storage tanks have a maximum capacity and cannot be overfilled. Finally, the product is expensive. Inventory proportionality is used to balance the inventories of the different grades of motor fuel, each stored in dedicated tanks, in proportion to the sales of each grade. Excess inventory is not seen or valued by the consumer, so it is simply cash sunk (literally) into the ground. Inventory proportionality minimizes the amount of excess inventory carried in underground storage tanks. This application for motor fuel was first developed and implemented by Petrolsoft Corporation in 1990 for Chevron Products Company. Most major oil companies use such systems today.
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High-level financial inventory has these two basic formulas, which relate to the accounting period:
1.
the
the
period
cost
2.
cost of goods sold= Cost of goods available cost of ending the end of the period
inventory at
The benefit of these formulae is that the first absorbs all overheads of production and raw material costs into a value of inventory for reporting. The second formula then creates the new start point for the next period and gives a figure to be subtracted from the sales price to determine some form of sales-margin figure.
management
is
more
interested
in inventory
turnover
ratio or average days to sell inventory since it tells them something about relative
Inventory turnover ratio (also known as inventory turns) = cost of goods sold / Average Inventory = Cost of Goods Sold / ((Beginning Inventory + Ending Inventory) / 2)
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Average Days to Sell Inventory = Number of Days a Year / Inventory Turnover Ratio = 365 days a year / Inventory Turnover Ratio
This ratio estimates how many times the inventory turns over a year. This number tells how much cash/goods are tied up waiting for the process and is a critical measure of process reliability and effectiveness. So a factory with two inventory turns has six months stock on hand, which is generally not a good figure (depending upon the industry), whereas a factory that moves from six turns to twelve turns has probably improved effectiveness by 100%. This improvement will have some negative results in the financial reporting, since the 'value' now stored in the factory as inventory is reduced. While these accounting measures of inventory are very useful because of their simplicity, they are also fraught with the danger of their own assumptions.
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Why and when do Organizations hold Finished Goods Inventories ? Markets and Supply Chain Design
Organizations carry out detailed analysis of the markets both at national as well as international global levels and work out the Supply Chain strategy with the help of SCM strategists as to the ideal location for setting up production facilities, the network of and number of warehouses required to reach products to the markets within and outside the country as well as the mode or transportation, inventory holding plan, transit times and order management lead times etc, keeping in mind the most important parameter being, to achieve Customer Satisfaction and Demand Fulfillment.
Stock production gets inventoried at various central and forward locations to be able to cater to the market demands.
Market penetration
Marketing departments of companies frequently run branding and sales promotion campaigns to increase brand awareness and demand generation. Aggressive market penetration strategy depends upon ready availability of inventory of all products at nearest warehousing location so that product can be made available at short notice - in terms of number of hours lead time, at all sales locations through out the state and city. Any non-availability of stock at the point of sale counter will lead to dip in market demand and sales. Hence holding inventories becomes a necessity.
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Far away market locations means longer lead times and transportation delays. Inventory holding policy will take into account these factors to work out the plan.
Speculative gain
Companies always keep a watch on the economy, annual state budget, financial environment and international environment and are able to foresee and estimate situations, which can have an impact on their business and sales. In cases where they are able to estimate a increase in industry prices, taxes or other levies which will result in an overall price increase, they tend to buy and hold huge stocks of raw materials at current prices. They also hold
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up finished stock in warehouses in anticipation of a impending sale price increase. All such moves cause companies to hold inventories at various stages.
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An inventory build up at the raw material side as well as the finished goods side gives cause for worry to the finance controllers. Any non moving inventory is a cause for concern because it not only blocks up the funds of the organization but the incremental cost of holding the inventory keeps increasing over a period of time and effect the bottom line figures. More importantly inventory over a period of time is susceptible to loss, theft, pilferage and shrinkage. It can also become obsolete and deteriorate over a period of time if not used within the shelf life. Hence inventory levels are always on the radar of not only finance controllers, but of the top management as well.
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While production/stores managers may use any number of levels of inventory for control purposes, there are three primary control levels: the reorder level, minimum level and maximum level. When inventory reaches these levels, a manager of the department would know what action to take, i.e. when to order/ stop ordering and how many units to order at a particular time.
1.
REORDER LEVEL:-
The reorder level, as its name suggests, determines the level of inventory at which the stores/purchase department should order new stocks of raw materials to replenish supplies to the optimum level. The reorder level is the product of the maximum usage and the maximum lead time, represented by the formula: Reorder level = Maximum usage x Maximum lead time Where the maximum usage refers to the highest rate of consumption of the raw material and the maximum lead time is the longest possible time it takes between placing an order with suppliers and receiving the goods from the suppliers. Managers should acquire this information from previous dealings.
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2. MINIMUM LEVEL:-
The minimum level, also known as buffer stock, represents the lowest level at which inventory could reach, without handicapping production or causing a stockout. Unlike the reorder level, the minimum level serves as a red flag for managers. Stock which falls below this level can result in emergency or rush orders and incur other stockout costsapart from increasing the ordering costs. The minimum level is based on the following formula: Minimum level = Reorder level (average usage x average lead time) Therefore, if the reorder level is not given, you must calculate it before you determine the minimum level. Where maximum and minimum usage figures and lead times are given, you must work out the median of both and substitute the results into the formula.
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3. MAXIMUM LEVEL:-
The maximum level is indicative of a wasteful level of stock holding. At this point, the holding cost would skyrocket, stores might be near capacity level or in case of some raw materials, and inventory might soon exceed safe or acceptable levels. Use the following formula to calculate the maximum level: Maximum level = Reorder level + reorder quantity (minimum lead time x minimum usage)
To visualize inventory levels, think of the reorder level as being sandwiched between the minimum and maximum inventory levels. The minimum level is the lowest acceptable inventory level, below which stockouts are possible. The maximum level guards against wastage while the reorder level just determines when the stores department should make a new order.
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EOQ applies only when demand for a product is constant over the year and each new order is delivered in full when inventory reaches zero. There is a fixed cost for each order placed, regardless of the number of units ordered. There is also a cost for each unit held in storage, sometimes expressed as a percentage of the purchase cost of the item. We want to determine the optimal number of units to order so that we minimize the total cost associated with the purchase, delivery and storage of the product. The required parameters to the solution are the total demand for the year, the purchase cost for each item, the fixed cost to place the order and the storage cost for each item per year. Note that the number of times an order is placed will also affect the total cost, though this number can be determined from the other parameters.
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UNDERELYING ASSSUMPTIONS:1. 2. 3. 4. 5. The ordering cost is constant. The rate of demand is constant The lead time is fixed. The purchase price of the item is constant i.e. no discount is The replenishment is made instantaneously, the whole batch is
available delivered at once. EOQ is the quantity to order, so that ordering cost + carrying cost finds its minimum. (A common misunderstanding is that the formula tries to find when these are equal.)
VARIABLES:(i) (ii)
Q = order quantity Q * = optimal order quantity = annual demand quantity of the product = purchase cost per unit
S = fixed cost per order (not per unit, in addition to unit cost) = annual holding cost per unit (also known as carrying cost or storage
(vi) H
cost) (warehouse space, refrigeration, insurance, etc. usually not related to the unit cost ).
TOTAL COST FUNCTION:The single-item EOQ formula finds the minimum point of the following cost function: Total Cost = purchase cost + ordering cost + holding cost
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- Purchase cost: This is the variable cost of goods: purchase unit price annual demand quantity. This is PD - Ordering cost: This is the cost of placing orders: each order has a fixed cost S, and we need to order D/Q times per year. This is S D/Q - Holding cost: the average quantity in stock (between fully replenished and empty) is Q/2, so this cost is H Q/2
. To determine the minimum point of the total cost curve, set the ordering cost equal to the holding cost:
Therefore:
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Any inventory of Raw materials, finished goods as well as Intermediate in process inventory has an economic value and is considered an asset in the books of the company. Accordingly any asset needs to be managed to ensure it is maintained properly and is stored in secure environment to avoid pilferage, loss or thefts etc.
Inventory control assumes significance on account of many factors:First of all inventory of raw materials as well as finished goods can run in thousands of SKU varieties. Secondly inventory can be in one location or spread over many locations. Thirdly inventory may be with the company or may be under the custody of a third party logistics provider. These factors necessitate inventory maintenance mechanisms to be devised to ensure inventory control.Inventory control is also required as an operational process requirement. Inventory is has two different dimensions to it. On one level it is physical and involves physical transactions and movement of inventory. While on the other hand, inventory is recognizable by the book stock and the system stocks maintained. This necessitates inventory control mechanism to be implemented to ensure the book stocks and the physical stocks match
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at all times.
Inventory control is exercised through inventory audits and cycle counts. An inventory audit essentially comprises of auditing the books stocks and transactions and matching physical stocks with the book stock.
Cycle counts: Cycle count refers to the process of counting inventory items
available in physical locations. Depending upon the nature of inventory, number of transactions and the value of items, cycle count can be carried on periodically or perpetually.
1.
Daily Cycle Count: Normally where the number of SKUs is very high
coupled with high n umber of transactions and through put, daily cycle count is initiated, where in a certain percentage of locations or SKUs are counted on daily basis and physical stock is compared with system stock. By the end of the month all of the stocks would have been covered once in cycle count. Inventory system throws up a count list based on an analysis of the movements of fast moving SKUs along with other attributes like value etc. In some of the system, inventory controllers can set up the attributes for each cycle count.
2.
Quarterly & Half Yearly Cycle Counts: End of the sales quarter or
end of half yearly sales, finished goods and spare parts are normally covered under inventory audit and a 100% cycle count is carried out.
3.
Wall to Wall Cycle Count: End of financial year and closing of books
entails doing wall to wall cycle count of all stocks lying in all locations and tallying with books of account. This is a mandatory audit requirement and
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until stock figures are reconciled, certified by auditors and published, New Year books of accounts cannot be started a fresh.
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At QUADRANT TELEVENTURES LTD (formerly known as HFCL Infotel Ltd), all our energies are focused on realizing our vision - 'To be the most
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admired telecommunication and infotainment service brand through innovation and excellence'. QUADRANT TELEVENTURES LTD Launches its Telecom services in Punjab in october 2000, With a Brand Name CONNECT.Then in januaary 2001 QTL Launches its internet services. QTL Use optical fibre cable for helping in making calls.and all other telecom operators as if.. Vodafone,Videocon,docomo,airtel use the optical fibre cable (OFC) , and pay huge to QTL for using its optical fibre cable. Then in February 2001 it Launch its Limited mobility CDMA services and in July 2004 launches Braodband data Services. CONNECT brings you the best Broadband Products and Services in the market. Come connect with Connect Broadband and experience the super fast Broadband connection.
COMPANY PROFILE
QUADRANT TELEVENTURES LTD (formerly known as HFCL Infotel Ltd) is a "Total Telecom Solutions Provider" offering Fixed Line telephony (Telephone Services), Mobile telephony, Broadband Services, Customized Data Services and Value Added Services.
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QTL provides a world class telecom experience when it comes to technology, products, customer services, Launched in Punjab in the year 2000 under the Connect brand name. Infotel has set up state-of-the-art networks with coverage in over 200 towns of Punjab with an extensive optical fiber network coverage of over 4,000 km. Today, Infotel is one of Punjab's leading private sector telecommunication service providers with an aggregate customer base of 5,10,263 as on 31st Dec 09.
QTL Broadband network supports interactive multi media services, and can handle high quality content, high speed internet access and a large number of interactive applications including B2B and B2C e-commerce.
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QTL supports a wide Public Call Office (PCO) network across the state of Punjab & Chandigarh. Now with over 45,000 PCOs, QTL is deemed to have the largest PCO network in India among all private fixedline services operator in a single circle. The Average Revenue per Line (ARPL) for Infotel is among the highest in the country. There is a clear focus on acquiring quality subscribers through well planned rollouts and focused revenues in marketing strategy.
INDUSTRY STRUCTURE
HFCL Infotel Ltd (Infotel or the Company) is a Unified Access Services Licensee in Punjab Telecom Circle comprising of state of Punjab, Union Territory of Chandigarh and Panchkula town in the state of Haryana.The Company had commenced its operations in September 2000 as a fixed line service provider under
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the brand name CONNECT. Subsequently, the Company had launched Broadband and CDMA Mobile services. In September 2007, the Company had undertaken expansion of its CDMA mobile services covering key cities / towns in Punjab, under the brand name of PING. As at March 31, 2009, the Company had 550,502 telephony customers, including fixedline - 1,82,860 customers, CDMA mobile - 298,740 customers and Broadband - 68,902 customers.The Company with its extensive optic fiber cable network of over 3800 kms, provides services in over 150 cities / towns covering 52 of the 55 Short Distance Charging Areas (SDCA) of Punjab Telecom Circle, as defined by the Department of Telecommunications,Government of India.Key Business and Financial highlights for the financial year are: With a growth of 31.70% during FY 2008-09, the Broadband customer base has been increased to 68,902 During FY 2008-09 CDMA mobile customer base has gone up by 28.34% taking the base to 2,98,740 There has been a drop of 16.83% in the Fixed Voice Subscriber Base which stands at 1,82,860 as on March 31, 2009.During FY 2008-09, the Company generated gross revenue of Rs. 2249.56 million, which is lower by 10.01% as compared to previous year.This resulted in a drop in Operating Profit (EBIDTA) to 191.12 million i.e. a drop by 26.87% as compared to the previous year.
The Telecommunication Services sector operates in a licensed and regulated environment. The sector can be classified in terms of segments for which the Government of India (GOI) issues licenses: Access Operators Offering Fixed Line and Mobile Services.National Long Distance Operators Inter-linking access operators.International Long Distance Operators connecting the domestic operators (access and national long distance) with operators in other countries. Other Value-added Services Providers Internet Access Services including Internet Telephony, VSAT based services, Radio Paging Services, Public Mobile Radio
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Trunking Services, Global Mobile Personal Communications Services through Satellite.The GOI is empowered to decide on the policies that govern the Telecommunication Services Sector and issue licenses to the private sector players. The Government plays these roles through the Department of Telecommunications (DOT) and the Telecom Commission, both functioning under the Ministry of Communications and Information Technology.The Telecommunications Regulatory Authority of India (TRAI), an autonomous body with quasi-judicial powers to regulate the Telecommunications Services was established in early 1997. The Act governing the establishment and role of TRAI was amended in 2000,pursuant to which TRAIs powers to adjudicate disputes have been vested in the Telecom Disputes SettlementAppellate Tribunal (TDSAT).
CONNECT BROADBAND
Connect Broadband is powered by a DSL- Digital Subscribers Line, a modern, secure and reliable technology. DSL connection makes accessing the internet incredibly fast and convenient, up to 50 times faster than dial-up connection. It also allows carrying very heavy files over the internet in a flash. CONNECT Broadband gives you an internet connection with faster and unlimited downloads & always on with its greater bandwidth. It is compatible with video
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chat, non stop games, live streaming of TV channels and movie & music downloads.
Broadband Service of Connect is powered by DSL technology. DSL provides lightning-fast speed, secure Internet access and can be delivered to homes and to business premises. It is delivered through a regular telephone line, data rates can vary from 128Kbps to 8Mbps depending on the type and cost of the service subscribed. Digital Subscriber Line (DSL) DSL technology provides instant Internet and network access at speeds up to 50 times faster than a 28.8Kbps modem on a standard analog phone line. There are no dial-up delays, no irritating busy signals. With DSL Internet Service you can instantly download graphics, heavy files, large documents, software, photos, email attachments, and much more. It is very apt for real-time interactive multimedia, broadcast quality video, distance learning, and video-on-demand. Since DSL Internet Service sends data and voice over the same line, you can talk on the phone while you are online. With DSL Broadband you are connected instantly and you don't have to dial in for connectivity. Just turn on your PC, open a browser, and you're ready to surf. DSL has the ability to carry additional phone lines and entertainment services using the same pair of wires.
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High-speed Internet access through DSL changes your Internet experience completely.
INDIA--Internet usage in the country is growing at a slow, but steady pace, and is poised for bigger growth if access services are more affordable.
According to a recent survey by online research firm Juxt Consult, the overall Internet population in urban India has grown a healthy 28 percent between April 2006 and April 2007. The country's online user population currently stands at 30.3 million, at a penetration rate of some 3 percent. Among urban Indians, the penetration rate increases to about 9 percent. "Since the base is small, the growth rate of 28 percent is not spectacular," said Sanjay Tiwari, director and co-founder of Juxt Consult, in a phone interview with ZDNet Asia. QUADRANT TELEVENTURES LTD (formerly known as HFCL Infotel Ltd) is one of Punjab's leading private sector providers of telecommunication services with more then 5,10,263 customers as on 31st Dec 2009. This customer base covers Fixed-line telephony, Fixed wireless phone, Mobile telephony and Broadband services.
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Connect has positioned itself as a 'Total Telecommunication Solution Provider' and offers a complete portfolio of telecom services along with a host of value added services.
Life is static without telecommunication. It is one of the fastest growing services in the world. In household, business even in individual life telecommunication plays crucial role. The purpose of my project entitled Analysis of marketing strategy and customer satisfaction with HFCL Infotel Ltd. services in comparison to its competitors in Chandigarh. The approach used for achieving this object is questionnaires and market surveys. The research design adopted was descriptive research design. Sampling technique used was probability and non-probability sam pling. Sample is taken from the area of Chandigarh.
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Major findings of this project are HFCL Infotel Ltd. is holding its 2nd position in the market of Chandigarh in coming years it will be considered as the market leader because it gain the satisfaction level of people with its services. A great success judging from the responses of HFCL Infotel Ltd. customers. They are really satisfied as HFCL Infotel Ltd. meet their expectations by offering quality products and services at cheapest prices. It is recommended that the company still need to work upon customer care and behavior of the marketing personnel. Liberal policy and credit policy against some customers must be relaxed, also technology cell of the company must be upgraded. QTL stars its CDMA services with the PING only in Punjab. But after sometime it converts it into the VIDEOCON MOBILE SERVICES, but its also a CDMA connection . But now a days GSM services are getting more preferences so thats why QUADRANT TELEVENTURES LTD recently converted all the CDMA connections into GSM OF VIDEOCON MOBILE SERVICES.
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Registered Office:The registered office of Quadrant Televentures Ltd ( Formerly known as HFCL infotel Ltd) is in Aurangabad,maharashtra,INDIA.
Head Office:The head office of Quadrant Televentures Ltd ( Formerly known as HFCL infotel Ltd) is in Industrial area,phase 7, mohali,punjab.
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CHANDIGA RH
BATHIND A
OFFICES OF QTL IN PUNJAB
LUDHIA NA
JALANDH AR
PATIALA
AMRITSA R
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BILL SERVICES
QUADRANT TELEVENTURES LTD has its payment points in different areas for the ease of customers, so that they can deposit their bills easily whether in cash or through cheque. QUADRANT TELEVENTURES LTD bill deparment provide three main facilities for the ease of customers..these are as follows: Pay Bills Online Get Details Of Bill Over Emails View last three bills.
QUADRANT TELEVENTURES LTD also provide a valuable service related to bills is E-BILLs. To get that e-bills one just have to fill a online form, only. The main features of E-BILLS are:
E-Bill allows you to view your bill without any postal or other delays and helps in Green revolution.
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Once you opt for E Bill services, your paper bills will be discontinued after 2 Bills.
The
E-bill
due
date
is
the
same
as
your
current
bill.
As we know QUADRANT TELEVENTURES LTD has six branches in all over Punjab. Each branch has its many LSAs (LOCAL SERVICE AGENT). LSAs serving for the company by dealing with the customers. For dealing with customers they need products of the CONNECT.So main branches have lots of stock or inventory of different products.
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ITEMS DESCRIPTION
Drop Wire Line Jack (Secondry) Line Cord Both Side RJ-11 COIL CORD - OFF WHITE COIL CORD - BLACK Steel Tape Steel Buckle Pole Bracket Pole Rings Retainer Hook-Retainer Wall Ring Wall Angle Ring Drive Bolt Cable Tie 8mm Clip With Nails-Small Clip with Nail-Big (Black)-Wall Fixture Plastic Plug 10mmx40mm - Expandable Tape Polyester SLEEVE PVC 2MM Pipe PVC- 20 mm Dia Iron Angle 5 Feet Sticker-Fault Screw Wooden Bend PVC -20mm Cordect Battery-CPM ALM -FRS CPM-FRS Patch cord CAT5 15Mtr CorDect FRS Patch cord CAT5 25Mtr CorDect FRS Patch cord CAT5 40Mtr CorDect FRS Ancher Fastner - FRS G.I Pipe-2 Meter - FRS
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G.I Pipe-1 Meter - FRS Routers & Accessories Router-Huawei-MT800 ROUTER ADSL 2+ SINGLE PORT,COSUN ROUTER ADSL-500T ADAPTOR FOR ADSL ROUTER D-LINK 500T Router D-Link 502 T Adaptor D-Link 502 T Router ADSL-ASCOM Adaptor-ADSL-ASCOM ROUTER ADSL SINGLE PORT T&W ADAPTOR-ADSL SINGLE PORT T&W ROUTER WI-FI ADSL (3COM) ADAPTOR-WI-FI ADSL (3COM) ROUTER WI-FI ADSL (D-LINK) ADAPTOR-WI-FI ADSL (D-LINK) ROUTER D-LINK G604T ADAPTOR-D-LINK G604T Router ADSL Primatel single port Adaptor-ADSL Primatel Single Port Router ADSL-DB 108-Atrie Adaptor-ADSL Router Atrie DB108 Router Wi-Fi ADSL P-660HW-T1V2 (Zyxel) Adaptor-WI-FI ADSL P-660HW-T1V2 (Zyxel) ADSL2+ 4Port Wifi Router ,Primatel Adaptor ADSL2+4Port Wifi Router,Primatel Splitter ADSL2+4Port Wifi Router,Prima ADSL POTS Splitter
RJ 45 I/O for DATA (DSL Cable) WLL ACCESSORIES Antenna - 9 Dbi Patch Panel Battery Lead FWT Motorola Battery Lead FWT Hyundai Patch Cable 15mtr PPA Patch Cable 25mtr PPA Patch Cable 40mtr PPA
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Standard Telephones Telephone Caller ID Phone-China(New) Telephone Caller ID Phone-China(Old) Telephone-Emarald BHF-103(New) Telephone-Emarald BHF-103(Old) Telephone-Fairtel FT-892 Clip Phone (New) Telephone-Fairtel FT-892 Clip Phone (Old) Machine-Coin Collection FWT Huawei FWT Huawei ETS-1200 (New) FWT Huawei ETS-1200 (Old) Antenna FWT Huawei ETS-1200 Adapter FWT Huawei ETS-1200 Battery FWT Huawei ETS-1200 FWT Hyundai FWT-HYUNDAI(HWT-110/120)(New) FWT-HYUNDAI(HWT-110/120)(Old) Antenna FWT Hyundai HT-110 Adapter FWT HYUNDAI (110/120) Battery-FWT Hyundai HT-110 FWT-ZTE FWT-ZTE(New) FWT-ZTE(Old) Antenna-FWT-Zte Adaptor -FWT ZTE Battery FWT ZTE FWT - LG FWT - LG (New) FWT - LG (Old) Antenna FWT-LG Adaptor - FWT LG Battery - FWT LG FWT - Motorola FWT - Motorola (New) FWT - Motorola (Old) Antenna-Fwt Motorola Adaptor -FWT Motorola Battery- FWT Motorola
52
FWP-ZTE (WP826A) FWP-ZTE (WP826A)(New) FWP-ZTE (WP826A)(Old) Antenna-FWP-ZTE Adaptor -FWP ZTE Battery FWP ZTE FWP HUAWEI FWP HUAWEI ETS 2200 (New) FWP HUAWEI ETS 2200 (Old) Antenna FWPs Huawei ETS-2200 Adapter FWP Huawei ETS-2200 Battery FWPs Huawei ETS-2200 FWP-Airtone 800 FWP JINPENG AIRTONE 800 (New) FWP JINPENG AIRTONE 800 (Old) Antenna FWP Jinpeng Airtone 800 Adapter FWP Jinpeng Airtone 800 Battery FWP Jinpeng Airtone 800 FWP Huawei ETS - 2288 FWP HUAWEI ETS-2288 (New) FWP HUAWEI ETS-2288 (Old) ANTENNA FWP ETS 2288 ADAPTOR FWP ETS-2288 Battery FWP ETS-2288 DATA CABLE FOR FWPS HUAWEI FWP-ZTE (WP836H) FWP-ZTE (WP836H)(New) FWP-ZTE (WP836H)(Old) ANTENNA FWP WP 836H-ZTE ADAPTOR FWP WP 836H-ZTE BATTERY FWP WP 836H-ZTE Data Cable USB Port-FWP-WP 836H -ZTE DATA CABLE COM PORT FWP WP 836H -ZTE FWP- ZTE (WP 822A) FWP-WP 822A Voice and SMS-ZTE Adapter- WP 822A ZTE Antenna-WP 822A ZTE Battery-WP 822A ZTE
53
FWP-ETS 2225- Huawei FWP-ETS 2225- Huawei (New) FWP-ETS 2225- Huawei (Old) Adaptor FWP/D-ETS 2225/2252 Battery FWP/D-ETS 2225/2252 Antenna FWP/D-ETS 2225/2252 FWD-ETS 2252+- Huawei FWD-ETS 2252+- Huawei (New) FWD-ETS 2252+- Huawei (Old) Adaptor FWP/D-ETS 2252 Battery FWP/D-ETS 2252 Antenna FWP/D-ETS 2252 PROGRAMMING/DATA CABLE-FWP-ETS 2252+
OBJECTIVE OF STUDY
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HFCL INFOTEL LTD Plays a important role in communication services in Punjab after BSNL. I have selected this topic of INVENTORY MANAGEMENT AND CONTROL SYSTEM in HFCL INFOTEL LTD because the inventories constitute the most TELEVENTURES LTD. significant part of current assets in QUADRANT
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Meaning Research:
Research is defined as a scientific and systematic search for pertinent information on a specific topic. Research is an art of scientific investigation. Research is a systematized effort to gain now knowledge. It is a careful investigation or inquiry especially through search for new facts in any branch of knowledge. Research is an academic activity and this term should be used in a technical sense. Research comprises defining and redefining problems, formulating hypothesis or suggested solutions. Making deductions and reaching conclusions to determine whether they if the formulating hypothesis. Research is thus, an original contribution to the existing stock of knowledge making for its advancement. The search for knowledge through objective and systematic method of finding solutions to a problem is research.
Research Design:
A research design is defined as the specific methods and procedures for acquiring the information needed. It is a plant or organizing framework for doing the study and collecting the data. Designing a research plan requires decisions all the data sources, research approaches, research instruments, sampling plan and contact methods.
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Exploratory Research:
The major purposes of exploratory studies are the identification of problems, the more precise formulation of problems and the formulations of new alternative courses of action. The design of exploratory studies is characterized by a great amount of flexibility and ad-hoc veracity.
Descriptive Studies:
Descriptive research in contrast to exploratory research is marked by the prior formulation of specific research questions. The investigator already knows a substantial amount about the research problem. Perhaps as a result of an exploratory study, before the project is initiated. Descriptive research is also characterized by a preplanned and structured design.
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A casual design investigates the cause and effect relationships between two or more variables. The hypothesis is tested and the experiment is done. There are following types of casual designs: I. After only design. II. Before after design. III. Before after with control group design. IV. Four groups, six studies design After only with control group design. V. Consumer panel design Exposit factor design.
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A) Primary Data:-
i.
I will personally interact with senior officers, colleagues and staff of stores and purchase departments.
ii.
Observing the present Inventory procurement Budget and Control System adopted by budget section of Finance and Accounts department.
iii.
Personal interviews with the senior officers of Management & Technical Departments.
B)
Secondary Data:-
Detailed study of the existing inventory control system. Study of the purchase manual of QTL. Study of the stores manual of QTL. Study of the various books related in the field.
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v.
Study of the sources data required for inventory management profit & loss, balance sheet and other schedules of the balance sheet.
C)
The main contribution from my study Will be the optimum utilization of Funds invested in the inventory. After this study I will be in a position to pinpoint the shortcomings in the management of inventory.
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realisable value whichever is low. In this company FIRST IN FIRST OUT METHOD (FIFO) is used for the market valuation of stock.
FIRST IN FIRST OUT METHOD (FIFO):FIFO is an acronym for First In, First Out, an abstraction in ways of organizing and manipulation of data relative to time and prioritization. With the help of this company get following advantages:
The main advantage of FIFO method to the qtl is that it is simple to understand and easy to operate.
It is a logical method because it takes into consideration the normal procedure of utilizing first those materials which are received first. Materials are issued in order of purchases, so materials received first are utilized first.
Under this method, materials are issued at the purchase price; so the cost of jobs or work orders is correctly ascertained so far as cost of materials is concerned. Thus, the method recovers the cost price of the materials.
This method is useful when prices are falling. Closing stock of materials will be valued at the market price as the closing stock under this method would consist of recent purchase of materials.
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This method is also useful when transactions are not too many and prices of materials are fairly steady.
INVENTORY TURNOVER
he Inventory turnover is a measure of the number of times inventory is sold or used in a time period such as a year. The equation for inventory turnover equals the cost of goods sold divided by the average inventory. Inventory turnover is also known as inventory turns, stockturn, stock turns, turns, and stock turnover.
Alternatively, the average days to sell the inventory may also be calculated as follows:
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Inventory of qtl of 2008-2009: Year Inventory 2008 Nil 2009 Rs. 9,733,780
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Year Inventory
= 1.82 times
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From the above finding and analysis various inferences can be drawn out which are as follows:
In the above analysis we find out that the inventory turnover of QTL in 2008-2009 is less than the inventory turnover in 2009-2010. A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort. However, in some instances a low rate may be appropriate, such as where higher inventory levels occur in anticipation of rapidly rising prices or shortages. But, a high turnover rate may indicate inadequate inventory levels of the company, which may lead to a loss in business. In the NUTSHELL, the company has a moderate position, as earlier we describe that QTL Uses FIFO method which is easy to use. So, it takes into consideration the normal procedure of utilizing first those materials which are received first. Materials are issued in order of purchases, so materials received first are utilized first. Closing stock of materials will be valued at the market price as the closing stock under this method would consist of recent purchase of materials
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CHAPTER 5 SUGGESTIONS
From the personal observations and the above analysis various suggestions are:
There are so many methods to valuation of the stock but the company only uses FIFO method, which is not always give accurate results. Due to lack of accuracy company may suggest to follow other methods of inventory valuation as of LIFO( last in first out) etc.. Company should Use better & high tech methods of advertising, so that more & more subscriber attract towards Connect and to provide more better services. So
that the company attracts new customers and not suffer from competitors like bsnl .
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BIBLOGRAPHY Internet:-
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APPENDIX
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