Online Services

To study the various services and facilities provided online .

Name Age (in years) Sex Occupation :

: : : Male Female

Self- employed Professionals

Businessman

Students

Others (please specify) ______________________

1. Are you having a personal computer ?

Yes

No

2. Where are you using computer from ?

Office Cybercaf

Home Institution

Office & home Others(specify)______________

3. How often you visit websites ?

Everyday Once in 2 weeks

Once a week Rarely

4. Why do you visit websites ?

To download files

Looking for forms

Play games

Looking for general information

Job requirements

5. Which internet service provider are you using(tick multiple options) ?

Airtel Mtnl

Tata Local cable

Reliance Others

6. Tick the websites that you visit daily ?

Facebook Gmail

Yahoo

G Google

Twitter

Others (Specify)_____________________________

7. How many hours per week you spend online ?

5 hours

5 - 10 hours

10-15 hours

More than 15 hours

8. How comfortable are you using the internet services ?

Very comfortable Very uncomfortable

Comfortable

Neutral

Uncomfortable

9. Are you aware of different types of internet services.

Yes

No

10. Mode of using internet services. WiFi Pocket WiFi Broadband Dongell Traditional cable services

11. How do you rate the following services(Tick each item) :

Rating

Very good

Good

Neutral

Bad

Very bad

Online Billing Online Payment Advertisements Trading E-mail Money transfer

12. In the past few months, have you ever purchased products or services through

internet ?

Yes

No

13. In which areas do you use internet services(tick multiple)?

Office

Home

Public place

other

14. How long are you using online services ?

Less than 6 months 1 - 2 years

6 - 1 year More than 2 years

15. What problems have you faced while using online services ?

Limited information Connectivity Problem

No on the spot solutions Miscellaneous problems(like

16. Have you ever come across any kind of fraud while using these online services ?

Yes

No

If Yes What Is the nature ___________________________________________ __________________________________________________________________

17. Level of convenience using the credit card for purchasing the services ?

a. Very comfortable Very uncomfortable

Comfortable

Neutral

Uncomfortable

18. Are you happy with the billing system ?

Yes

No

19. Do you think these services are time-saving ?

Yes

No

20. Preference of online shopping over shoping in person at malls ?

Highly preferred

Indifferent

Not preferred

21. What are the reasons for online shopping (tick multiple options)?

Time saving

Convenient

Larger display of items

Others(specify)_______________
22. Did you return the merchandise or cancel the services after you received it ?

Yes

No

23. How many online transactions have been made in the past 6 months ?

Less than 5

5-10

10-15

More than 15

24. Does online services have an impact on your savings ?

Yes

No

How (Specify) ____________________________________________________ _________________________________________________________________ 25. Do you think online services help in development of our economy ? Yes Give reasons _____________________________________________________ _________________________________________________________________ No Give reasons ______________________________________________________ _________________________________________________________________ _ 26. Do you think online services makes life more easier ? Yes Give reasons ______________________________________________________ _________________________________________________________________ _

No Give reasons ______________________________________________________ _____________ ____________________________________________________

27. How would you rate your experience of online shopping on a scale of 1 to 10 where 1

being the best and 10 being the worst?

10