Академический Документы
Профессиональный Документы
Культура Документы
UNIBE
04/05/11
Edesur Dominicana is an electricity distributor and provider that was founded by the ongoing privatization efforts in the Dominican Republic on August of 1999. During the privatization efforts in the country, the UNION FENOSA group represented by the Dominican electricity distributor (DIDOEL) bought 50% of Edesurs stock. The Dominican government represented by the Dominican electricity corporation acquired 49.96% stocks. The employees before privatization received only a 0.04% of stock. On September of 2003, the UNION FENOSA group sold its stock to the government and the energy distributor became state property once again but with a new name, EDESUR Dominicana S.A.
Mission EDESUR is a corporation that distributes and commercializes electricity; its objectives are to drive the improvement and stability of the country by offering a safe and reliable electrical service, while preserving the environment. Vision EDESUR seeks to maintain itself as a renowned electricity service provider that maintains operating excellence by a sustainable corporation. EDESUR will also promote the smart usage of efficient energy to practice a social responsibility.
Values
Integrity
Enthusiasm
Customer Service
Comimitment
Integrity Dignity and ethnics will contribute to the promotion of trust to the company. Flexibility and engagement to development Through the pursuit of positive change EDESUR will adapt itself to the requirements of all their clients.
Costumer support To always satisfy the wants and needs of clients by providing a high quality service.
Commitment To maintain the achievement of goals and objectives planned out for the best interests of the country, clients and company. Enthusiasm To perform functions cheerfully with passion while sharing, participating, and supporting among co-workers for the achievement of better results.
energa.
Business Strategy
EDESUR focuses on expanding its services throughout all the towns that cover the current areas they are established.
Organizational Structures
General Auditing
Communications Management
Security Management
Sales Management
Barahonas Headquarte r
Sales Management
Distribution Management
Resources Management
Legal services Advise the decision-making when dealing with legal issues in different fields such as legal billing, fraud litigation, legal aspects regulation and heritage, among others.
Communication Carry out public relations for the company in order to represent EDESUR in the media and other institutions.
Safety and Security Ensure the safety of facilities and people in the company, conducting research, preventive security measures and coordinating the support of external institutions such as firefighters, police and company security, among others. General audit Safeguard assets, control the exploitation of resources and assessment of units to operate by detecting situations that may threaten the company
Planning and management control Track all the performance indicators in order to improve the coordination through planning and budget processing, chains of approval and management structure.
Regulation and energy purchases Corporate-level interaction with various agencies throughout the process of buying and selling energy and services and also to ensure a compliance to the national regulatory framework of electrical system.
Sales Management:
This department is subdivided into the following: Process and Control Management: Control and monitor indicators of the sales property management, through the coordination and analysis of operational plans, cost control and business information and issue reports.
Legal Consulting and Sales Management Provide technical and legal assistance to the company.
Marketing Management Design and implement practical strategies for the companys promotion of energy services.
Sales Operations Management Carry out main business processes (collection, billing, etc...) of the users of electrical service, coordinate and monitor the telephone office 24 hours.
Large customers Management Perform installations, maintenance, repair, reading and billing of industrial suppliers.
Administrative management Perform administrative and logistics processes as well as monitoring the per unit budget cost in order to ensure the proper use of resources and maintenance.
Distribution Management:
This department is subdivided into the following: Operations Management Monitor, control and operate the network by ensuring quality and continuity of electricity supply to clients, based on optimum technical and economical management in their facilities.
Electricity Management Control Quantify the purchasing power of the company and develop energy balances and forecasts of the distribution network and quality control.
Network Management Develop and supervise EDESUR networks as well as updating the database facilities.
Electrical Substation Management Develop and plan specific strategies to invest in future projects in the area of electrical substation; moreover, study and analyze the projects under development.
Cities headquarters:
EDESUR currently operates in 5 major regions which are: South Santo Domingo, San Cristobal, Azua, Barahona and San Juan and these regions are then subdivided into towns. In order to keep a more efficient control of resources between South Santo Domingo and the South of the whole country this is how they manage it:
Perform the selling processes (collections, complaints attendance, billing, etc.), of the clients influence area.
Give commercial attention to the regular clients, illicit and people with irregularity in their proceedings within the corresponding sector.
Analyze the behavior of the sales variables (collections, billing, complaints, etc.) in order to detect opportunities, and improve other projects. Ensure a high quality and customer service.
Coordinate the lectures and distribution processes of the bills in the corresponding neighborhood.
Establish the guidelines needed for the execution of service orders, the lecture operative, and the distribution, incorporation and actualization of the data in the sales systems.
Perform the necessary measures with customers found guilty in illicit or irregular actions.
Establish the budget of operating expenses of each unit and carry it out.
Direct and supervise requests for reparation and maintenance of the vehicles assigned to each area to technicians. Coordinate the request and delivery of materials and equipment needed in each unit.
Business Process
Non-Regulated Clients
Electricity Superintendence
Sector Regulator Arbiter for Business Conflicts Defense of Client interests Regulation of tariff
As presented in the chart above there are five institutions that were formed to generate electricity which are the following, Empresa Generadora de Electricidad HAINA, S.A., Empresa Generadora de Electricidad ITABO, S.A., Empresa de Generacion Hidroelectrica Dominicana, Corporacion Dominicana de Empresas Estatales and IPPs . Whether Empresa Distribuidora de Electricidad del Norte, S.A.; Empresa Distribuidora de Electricidad del Sur, S.A. and Empresa Distribuidora de Electricidad del Este, S.A were created to distribute this resource.
EDESUR in this specific case is supervised by the Electricity Superintendence which has the duty to protect all the regulated consumers of the company, also to manage tariffs and last but not least be the arbiter for business conflicts, among other things.
Workflow
Transportation
Production Distribution
Consumers
Employees ID
When a person joins EDESUR, an employee ID will be assigned to him/her. The employee ID will identify the company to which the person belongs to (EDESUR), a picture of the person, full name, identification number, and the corresponding unit. It is obligatory for the company personnel to use the employee ID. If the employee ID is lost or damaged it should be reported the human resources department at EDESUR
Medical Insurance
After signing a job contract, a form should be filled out at Seguros Universal America in which a photo of the employee and close relatives(husband, wife, children) will be attached. The medical insurance is a benefit offered by the company. The insurance offers services like MOVIMED, VISUAL CARD, and SALUD BUCAL. If the medical insurance card is lost, it should be reported to the police with proof of ownership and a picture. This only applies to adults and lasts for about a month.
Years of service From 1 to 3 years From 4 years From 5 years From 6 years From 7 years From 8 years From 9 years From 10 to 14 years From 15 to years forward
Days of vacations 15 17 19 21 23 25 27 30 30
Bonuses
On December employee will receive one additional salary as a bonus. If the employee has less than a year working in the institution then he/she will receive a proportion of money relative to the months worked during that year.
SWOT ANALYSIS
Strenghts
Opportunities
Technology is a developing market Moving into new market segments that offer improved profits.
Threaths
A new competitor Price wars with competitors. New taxation introduced over Shock Shop to top employees.
Conclusion