CHAPTER-3

FINDINGS AND INTERPRETATION

Simple Average Analysis
Table- 3.1

Reason for satisfaction/dissatisfaction level towards the measurement of software usage. Level of options Satisfied Dissatisfied Neutral No. Of respondent 45 3 2 % of respondent 90 6 4

MEASUREMENT OF SOFTWARE USAGES

90 80 70 60 50 40 30 20 10 0 No. of repondent %of respondent satified 45 90 Dissatisfied 3 6 Neutral 2 4

Chart-3.1

90% of the employee are satisfied by the software we need to more focus on the 6% dis satisfied & 4% not yet responded.

Table- 3.2 Reason for satisfaction/dissatisfaction level towards whether the software user friendly.
Level options Yes No No. Of respondent 41 9 % of respondent 82 18

SOFTWARE USER FRIENDLY

90 80 70 60 50 40 30 20 10 0 no of respondent % of respondent yes 41 82 no 9 18

Chart-3.2

Among 50 employees 82% of employees are satisfied with the software system helps for future growth that they had improved themselves after program. 18% of the employees are not satisfied with software system helps for future growth.

Table 3.3 Reason for satisfaction/dissatisfaction towards the measurement of complaints regarding loading of pay sheet in software.

Level of options Satisfied Dissatisfied Neutral

No. Of respondent 45 0 5

% of respondent 50 0 10

LOADING OF PAY SHEET IN SOFTWARE

50 45 40 35 30 25 20 15 10 5 0 no of respondent % of resondent Satisfied 45 50 Dissatisfied 0 0 Neutral 5 10

Chart-3.3

90% of the employees are satisfied by the software & we need to more focus on 10% not yet responded.

Table 3.4 Reason for satisfied/dissatisfied level towards the measurement of clients required by the organisation. Level options Yes No No. Of respondent 35 15 % of respondent 70 30

MEASUREMENT OF CLIENTS REQUIREMENT BY THE ORGANIZATION

70 60 50 40 30 20 10 0 no of respondent % of respondent yes 35 70 no 15 30

Chart-3.4 70% of the employees are satisfied to meet the clients requirements & we need to more focus on 30% employees.

Table 3. 5 Reason for satisfied/dissatisfied level towards the usage of new software for payroll process.

Level of options Satisfied Dissatisfied Neutral

No. Of respondent 38 12 0

% of respondent 76 24 0

NEW SOFTWARE FOR PAYROLL PROCESS

80 70 60 50 40 30 20 10 0 no of respondent % of resondent Satisfied 38 76 Dissatisfied 12 24 Neutral 0 0

Chart-3.5

76% of the employees are satisfied with the new software but we need to more focus on 24% of employees.

Table 3.6 Reason for satisfied/dissatisfied level towards the measurement of delivery of payroll report to clients.

Level of options Satisfied Dissatisfied Neutral

No. Of respondent 30 5 15

% of respondent 60 10 30

MEASUREMENT OF DELIVERY OF PAYROLL REPORT TO CLIENTS.

60 50 40 30 20 10 0 no of respondent % of resondent Satisfied 30 60 Dissatisfied 5 10 Neutral 15 30

Chart-3.6

60% of th employees are satisfied by the delivery & we need to more focus on the10% dissatisfied and 30% not yet responded.

Table 3.7 Reason for satisfaction/dissatisfaction level towards the usage period of software. Level options Yes No No. Of respondent 47 03 % of respondent 94 06

The Usage Period Of Software

94
100 90 80 70 60 50 40 30 20 10 0 no of respondent % of respondent

47
6

3
yes 47 94 no 3 6

Chart-3.7

94% of employee are satisfied by the service provided for the software complains and we need to more focus on the 6% dissatisfied.

Table -3.8 Reason for satisfaction/dissatisfaction level towards the measurement of teams co-ordination with software technology team.

Level options Yes No

No. Of respondent 48 02

% of respondent 96 04

Team co-ordination with soft. Tech.

96
100 90 80 70 60 50 40 30 20 10 0 no of respondent % of respondent yes 48 96

48

2
no 2 4

Chart-3.8

56% of employee are satisfied by the software development and we need to more focus on the 4% dissatisfaction.

Table-3. 9 The way in which the organisation and clients discus for re-engineering the software the future growth.

Level options Yes No

No. Of respondent 45 05

% of respondent 90 10

Re-engineering the software

90
90 80 70 60 50 40 30 20 10 0 no of respondent % of respondent

45 10

5
yes 45 90 no 5 10

Chart-3.9

90% of the employee are satisfied by the re-engineering and we need to more focus on the 10% dissatisfaction.

Table-3.10 The way in which the organisation maintains record as per governments norms.
Level options Yes No No. Of respondent 50 00 % of respondent 100 00

The record as per goverment norms

100
100 90 80 70 60 50 40 30 20 10 0 no of respondent % of respondent

50

0
yes 50 100 no 0 0

Chart-3.10

100% employee are satisfied by the organisation maintains all report according to government norms.

Table -3.11 The maintains of clients details confidentially.

Level options Yes No

No. Of respondent 46 04

% of respondent 92 08

Maintains of client confidential

100 90 80 70 60 50 40 30 20 10 0 no of respondent % of respondent

92

46 4
yes 46 92 no 4 8

Chart-3.11

92% of the employee are satisfied by the maintains of clients input are we need to more focus on the 8% dissatisfaction.

Table -3.12 The way in which the employees interface with hr development for payroll process of clients.
Level options Yes No No. Of respondent 32 18 % of respondent 64 34

Payroll process of clients

70 60 50 40 30 20 10 0 no of respondent % of respondent yes 32 64 no 18 34

64 34 18

32

Chart-3.12

64% of the employees are satisfied by the clients HR and we need to more focus on the 36%dissatisfied employees.