Project approval

Name :

Roshan Jacob Dcosta

Prog. Code/ course code: Title: Manpower management in Front office

INTRODUCTION

Manpower is not a homogeneous resource individual varies in the innate abilities they possess, motivation, in education, training and experience: again work in isolation but are influenced by social and group interaction. Management of human resources and manpower planning must recognize all these qualities. A formal statement defines manpower planning as aiming to maintain and improve the ability of the organization to achieve corporate objectives through the development of strategies designed to enhance the contribution of manpower at all times in the foreseeable future; the tasks of manpower planning can be broken down into the following. 1. Collection and interpretation of relevant information about manpower and development of measures of manpower utilization. 2. 3. Forecast of recruitment and selection requirements. The use of techniques of result in more effective allocation of work. 4. Research into technological, social and individual factors which affect the contribution of manpower, and identification of the influence of objective and style of management. 5. Identification of education and training requirements.

BIBLIOGRAPHY

Management in Front Office By Richard M. Brooks & Michael Casavana

INTERNET www.hindu.com www.selfgrowth.com www.web1.msue.msu.edu www.careerclub.com.ph www.humanresources.about.com www.uwm.edu/~ceil/career/jobs/body.htm TRADE JOURNAL & MAGAZINES : 1. Hotelier and Caterer 2. FHRAI magazine

QUESTIONNAIRE
This information will be used for research purposes. No information will be released to anyone on a company basis. Please answer the following questions to enable me to write my research project on above-mentioned topic. 1. Name of the hotel: 2. What type of your hotel is: a)Commercial b)Airport c)Resort d)Others (please specify) 3. Please break your room type: a)Single Room b)Double Room c)Suite (please specify the type) * Queens * Junior * Presidential

4. What are the rack rates for the following rooms: a) Single b) Double c) Suite * Queens * Junior * Presidential 5. What discounts do you give for the following room types: a) Single b) Double c) Suite d) Queen e) Junior f) Presidential

6. Who all are your target markets? a) F.I.T.S b) GROUPS 7. Which type of forecast information do you use among the following? a) Capacity management b) Discount allocation Duration control

8.What was your yield in general, like for the previous few months? . .. 9.Forecasting the yield has been beneficial for your hotel? a) Yes . % b) No .. % 10.What are the precautionary measures you take for minimizing loss by forecasting? .. .. .. 11.online contracting is helping you in maximizing revenue? Yes No