VISA Rules

Visa International Operating Regulations
Volume I General Rules
15 November 2008
**VISA PUBLIC**
THIS PAGE INTENTIONALLY LEFT BLANK.
15 November 2008 **VISA PUBLIC** Visa International Operating Regulations, Volume IGeneral Rules
About the Operating Regulations

The Visa Operating Regulations consist of the Visa International and Regional Operating Regulations, and govern the relationship between Visa and its Members. The Visa Operating Regulations do not constitute a third-party beneficiary contract as to any entity or person, nor do they constitute a contract, promise or representation, or confer any rights, privileges, or claims of any kind, as to any third parties. Visa reserves the right to amend, modify, delete or otherwise change the Visa Operating Regulations at any time, and such changes, if made after the publication date noted in this version of the Visa Operating Regulations (15 November 2008), will not appear in this manual. The contents of this manual will be updated in accordance with the normal publication cycle of the Visa Operating Regulations. In the event of any discrepancy between the text in this manual and the Visa Operating Regulations, the text contained in the Visa Operating Regulations takes precedence. The Regional Operating Regulations each apply only to the operations of Members within each respective Region (e.g., the Visa USA Inc. Operating Regulations only apply to a Members operations in the U.S. region). In addition, please note that Visa Europe is a separate entity that is an exclusive licensee of Visa Inc.s trademarks and technology in the European region and, as such, members of Visa Europe are governed by the Operating Regulations of Visa Europe.
Purpose of this Manual

As a newly global, public company, Visa is increasing transparency to provide all stakeholders with a better understanding of our business. Visa believes public disclosure of our Operating Regulations will not only help demonstrate the complexity of our industry, but also the consideration Visa takes in balancing the interests of financial institutions, merchants and consumers, while maintaining strict compliance with the diverse regulatory requirements throughout the world.
Other Notices
Although the Visa Operating Regulations govern only our Members participation in the VisaNet payments systems, we recognize the broader communitys interest in understanding our rules. In order to safeguard the security of our cardholders and merchants and the integrity of the Visa system, we have omitted certain proprietary and competitive information from this manual. As such, a reader of this manual may observe non-sequential section numbering, and information that may seem out of context or incomplete regarding the subject addressed. Visa makes no representations or warranties as to the accuracy or completeness of the text contained in this manual. In addition, the Visa Operating Regulations refer to certain confidential and technical publications and associated materials published by Visa which explain certain system functions and product or service requirements related to the day-to-day operations of the VisaNet systems. These publications are considered extensions of the Visa Operating Regulations and apply if a Member participates in a specific service governed by their relationship with Visa. If you have questions about the Visa Operating Regulations, or need additional information that is not contained in these materials, please visit www.corporate.visa.com.
About the Operating Regulations
Trademarks
Trademark notices and symbols used in this manual reflect the registration status of Visa trademarks in the United States. These materials are of a proprietary nature and should not be copied or distributed without written permission of Visa.
2008 Visa. All Rights Reserved.
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Table of Contents
Chapter 1: General Regulations
1.1 HIERARCHY OF VISA REGULATORY PUBLICATIONS . . . . . . . . . . . . . . . . . . . . . . 1.1.A Visa International By-Laws 1.1.B Visa International Operating Regulations 1.1.D Extensions to the Visa International Operating Regulations 1.1.D.1 Description 1.1.E Variances to the Visa International Operating Regulations 1.1.E.1 Board Powers 1.1.E.2 Variances 1.1.E.3 Emergency Variances 1 1 1 2 2 2 2 2 2
1.2 1.3 1.4 1.5
USE AND APPLICATION OF THE VISA INTERNATIONAL OPERATING REGULATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 APPLICABLE LAWS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 CONFIDENTIALITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 VISA RIGHTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.5.A Right to Monitor, Audit, Inspect, and Investigate 4 1.5.B Member Obligations 4 REGULATION ENFORCEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1.6.A Visa International Operating Regulations and Visa International By-Laws 5 1.6.B Fines and Penalties Process 5 1.6.B.1 Allegations 5 1.6.B.2 Investigation 5 1.6.B.3 Notification 5 1.6.C Fines and Penalties Rules 5 1.6.C.1 Repetitive Violations 5 1.6.C.2 Time Period 6 1.6.C.3 Willful Violations 6 1.6.D Fines and Penalties Schedule 7 1.6.D.1 General 7 1.6.D.2 Penalties for Non-Compliance with the Verified by Visa Global Performance Enhancement Program 7 1.6.D.3 Penalties for Member Failure to Comply with the Data Quality Compliance Program 8 1.6.D.6 Acquirer Penalties for Incorrect Use of Electronic Commerce Transaction Indicator Values 9 1.6.D.7 Penalties for Incorrectly Identifying Authorization Requests for Online Gambling Transactions 10 1.6.D.8 Penalties for Online Gambling Credit Compliance Program 10 1.6.D.9 Penalty for Member Failure to Report Fraud 11
1.6
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Penalty for Member Failure to Complete PIN Security Requirements Self-Audit or Self-Audit Compliance Statement, or Respond to Non-Compliance Notification 1.6.D.11 Acquirer Penalties for Merchants Identified as High Risk Exceeding Acceptable Chargeback Ratios 1.6.D.12 Penalties for Member Failure to Comply with the Electronic Commerce Merchant Monitoring Program 1.6.D.13 Penalties for Member Failure to Comply with the Chip Interoperability Compliance Program 1.6.D.14 Penalties for Incorrect Use of Dynamic Currency Conversion 1.6.D.15 Penalties for the Merchant Fraud Performance Program 1.6.D.16 Acquirer Penalties for Illegal Cross-Border Transaction Activity 1.6.E Data Compromise Recovery Solution 1.6.E.1 Data Compromise Recovery Eligibility 1.6.E.2 Data Compromise Event Time Period 1.6.E.3 Data Compromise Issuer Fraud Loss Recovery 1.6.E.4 Data Compromise Acquirer Fraud Loss Liability 1.6.E.5 Data Compromise Recovery Funds Distribution and Administration Fee 1.7
1.6.D.10
11 12 12 14 15 16 17 17 17 18 18 18 19
MARKS LICENSE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 1.7.A License Grant for Visa-Owned Marks 19 1.7.B Use of the Visa-Owned Marks 19 1.7.B.1 General 19 1.7.B.2 Use of Visa-Owned Marks for Visa Program 19 1.7.B.3 Use of Visa-Owned Marks in Corporate Names 20 1.7.B.4 Use of Visa-Owned Marks on Cards 21 1.7.B.5 Use of Visa-Owned Marks in Any Media 21 1.7.B.7 Use of a Visa-Owned Mark with Member Sponsorships 21 1.7.C Protection and Assessment of Visa-Owned Marks 22 1.7.C.1 Protection of Visa-Owned Marks 22 1.7.C.2 Brand Assessment 23 1.7.D Other Program Marks 23 1.7.D.1 Plus Program Marks 23 1.7.D.2 The Verified by Visa Mark 24 1.7.E Member Use of Non-Visa-Owned Marks 24 1.7.E.2 Use of Partnership and Sponsorship Marks 24 1.7.E.3 Multiple Marks 25 BIN LICENSE AND ADMINISTRATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 1.8.A BIN Licensing 26 1.8.A.1 BIN License Agreement 26 1.8.A.2 Visa Interchange Directory Update Form 26 1.8.B BIN Use 26 1.8.B.1 Member Requirements 26
1.8
iv
1.8.C BIN Administration Changes 1.8.C.1 Visa Responsibility 1.8.C.2 Member Responsibility 1.9
27 27 27
SALE OR TRANSFER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 1.9.A Notification 27 1.9.B Member Financial Liability 27 1.9.C Mergers, Acquisitions, or Restructuring 28 FOREIGN ACTIVITIES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 AGENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 1.15.A Use of a VisaNet Processor or Third Party 28 1.15.A.1 General Responsibilities 29 1.15.A.2 Fines and Penalties 30 1.15.B Use of an Airline Authorizing Processor 30 1.15.C Use of an Internet Payment Service Provider 30 1.15.D Contract Requirements Between Members, VisaNet Processors, and Third Parties 31 1.15.E Prohibitions 31 1.15.E.1 General Requirement 31 1.15.E.2 Misrepresentations by an Agent 31 1.15.F Agreements with Visa 32 1.15.F.1 General Requirements 32 1.15.F.2 Agreement Terms 32 1.15.G Marketing Materials 32
1.13 1.15
Chapter 2: Risk Management

2.1 GENERAL SECURITY REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 2.1.A Investigations 33 2.1.A.1 Member Responsibilities 33 2.1.A.2 Investigation Requirements 33 2.1.B Investigative Assistance 33 2.1.B.1 Member Responsibilities 33 2.1.B.2 Payment for Investigative Services 33 2.1.C Lost or Stolen Card Reports 34 2.1.C.1 Member Responsibility 34 2.1.C.2 Reimbursement 34 2.1.D Recovered Cards 34 2.1.D.1 Card Recovery 34 2.1.D.2 Notification of Card Recovery 34 2.1.D.3 Notification of Recovered Counterfeit Cards 35 2.1.E Account and Transaction Information Security 36 2.1.E.1 Overview 36 2.1.E.2 Loss or Theft of Account or Transaction Information 36 2.1.E.3 Investigations 37 2.1.E.4 Non-Compliance 37
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PIN Security Self-Audit Requirements PIN Security Non-Compliance Penalty for Member Failure to Complete Security Self-Audit or Annual Certification, or Respond to Non-Compliance Notification 2.1.F Counterfeit Losses 2.1.F.1 Responsibility for Counterfeit Transactions 2.1.F.2 Responsibility for Misencoded Visa or Visa Electron Cards 2.1.F.3 Issuer or Owner Identification 2.2
2.1.E.5 2.1.E.6 2.1.E.7
37 37 37 38 38 38 39
VISA RIGHTS AND RESPONSIBILITIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 2.2.A Card Manufacturer and Third-Party Personalizer Certification 39 2.2.A.1 Certification of Approved Manufacturer 39 2.2.A.2 Certification of Third-Party Personalizer 39 2.2.B Corporate Risk Reduction Procedures 40 RISK MANAGEMENT SERVICES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 2.3.A Card Recovery Bulletin Service 41 2.3.A.1 Overview 41 2.3.A.2 Availability 41 2.3.A.3 Regional Card Recovery File 42 2.3.A.4 Effective Dates 42 2.3.A.5 Fees 42 2.3.B EMV Liability Shift for Fraudulent Transactions 42 2.3.C Card Verification Service 43 2.3.C.1 Issuer Participation 43 2.3.C.2 Acquirer Requirements 43 2.3.C.3 Visa Responsibility 43 2.3.D Exception File Service 43 2.3.D.1 Overview 43 2.3.D.2 Updates 44 2.3.E Advanced Authorization (Effective 18 July 2008) 44 2.3.E.1 Issuer Participation 44 2.3.E.2 Confidentiality 45 2.3.F PIN Verification Service 45 2.3.G Positive Cardholder Authorization Service 45 2.3.H Visa Risk Manager, Effective 16 May 2008 45 2.3.H.1 Issuer Participation 45 2.3.H.2 Enrollment 45 2.3.I Merchant Fraud Performance Program 46 2.3.I.1 Criteria 46 2.3.I.2 Compliance 46 2.3.J Global Merchant Chargeback Monitoring Program 46 2.3.J.1 Criteria 46 2.3.J.2 Chargeback Handling Fees 46
2.3
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Global Merchant Chargeback Monitoring Program Merchants Identified as High Risk 2.3.J.4 Visa Rights 2.3.K Acquirer Monitoring Program 2.3.K.1 Program Criteria 2.3.K.2 Acquirer Non-Compliance 2.3.L Visa Anti-Money Laundering Program 2.3.L.1 Visa Anti-Money Laundering Program Requirements 2.3.L.2 Visa Anti-Money Laundering Program Compliance
2.3.J.3
47 47 47 47 47 47 47 48
Chapter 3: Issuer Requirements & Information

3.1 GENERAL REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 3.1.A Visa Product Hierarchy 49 3.1.B Cardholder Agreements 49 3.1.B.1 Cardholder Agreement Prohibition 49 3.1.B.2 International Transaction and Currency Conversion Disclosure 49 3.1.C Card Requirements 49 3.1.C.1 Mark Usage 50 3.1.C.2 Card Specifications 50 3.1.D BIN 50 3.1.D.1 Account Range and BIN Assignment for New Visa Card Programs 50 3.1.D.2 Account Range and BIN Assignment for Existing Visa Card Programs 51 3.1.D.3 Right to Deny an Account Range Request 51 3.1.E Account Number Specifications 51 3.1.E.1 General Requirements 51 3.1.F Expiration Date Standards 51 3.1.F.1 General Issuing Requirements 51 3.1.F.2 Chip Card Requirements 51 3.1.G PIN Program 51 3.1.G.1 Overview 51 3.1.G.2 Participation Requirements 52 3.1.G.3 Service Code Requirements 52 3.1.G.4 PIN Verification Procedures 52 3.1.H Interchange Reimbursement Fees 52 PAYMENT SERVICE STANDARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 3.2.A Authorization Requirements 53 3.2.A.1 General Requirements 53 3.2.A.2 Assured Transaction Response Standards 53 3.2.A.3 Decline Response Standards 54 3.2.A.4 Electronic Commerce Transaction Indicator Value 6 (ECI 6) Decline Compliance Program 54 3.2.A.5 Chip Card Authorization Requirements 55 3.2.A.6 Referral Response and Approval Rate Standards 55
3.2
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3.2.A.7 Authorization Limits 3.2.A.8 Mandatory Minimum Authorization Limits 3.2.B Clearing and Settlement Requirements 3.2.B.1 General Requirements 3.2.B.2 Retrieval Request Rate Standards 3.2.B.3 Reimbursement for Interchange Transactions 3.2.B.4 Billing Currency 3.2.B.5 Assistance to Acquirers in Obtaining Account Numbers 3.3
57 58 58 58 58 58 58 58
GENERAL PROGRAM REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 3.3.A Chip Card Issuers 59 3.3.A.1 Overview 59 3.3.A.2 Chip Card Technology Requirements 59 3.3.A.3 Cardholder Verification Method 59 3.3.A.4 Cardholder Account Selection 60 3.3.A.5 Post-Issuance Updates 60 3.3.A.6 Issuer Liability 60 3.3.B EMV Liability Shift for Fraudulent Transactions 61 3.3.B.1 Card-Present Counterfeit Card Transactions 61 3.3.B.2 Card-Present Non-Counterfeit Fraudulent Transactions 62 3.3.B.3 Liability for Fallback Transactions 62 3.3.B.4 Account Generated Counterfeit Fraud 62 3.3.C Proximity Payment Issuers 63 3.3.D Visa Secure Electronic Commerce 63 3.3.D.1 General Participation Requirements 63 3.3.D.2 Chip Card Program Requirements 63 3.3.E 3-D Secure Participation Requirements 63 3.3.E.1 3-D Secure General Participation Requirements 63 3.3.E.2 3-D Secure Processing Requirements 64 3.3.F Global Co-branding Issuers 64 3.3.F.1 General Requirements 64 3.3.F.2 Participation Requirements 65 3.3.G Visa Card Product Extensions 65 3.3.G.1 BIN Requirements 65 3.3.G.2 Unembossed Visa Card Issuers 65 3.3.H Non-Standard Cards 65 3.3.H.1 Non-Standard Card Requirements 66 3.3.H.2 Visa Mini Card Requirements 66 3.3.I Proximity Payment Device Requirements 66 CONSUMER CARD PROGRAM REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . 66 3.4.A Visa Classic Card Issuers 66 3.4.B Visa Gold/Premier Card Issuers 66 3.4.B.1 Overview 67 3.4.B.2 Certification 67
3.4
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3.4.B.3 Core Services 3.4.B.4 BIN 3.4.C Visa Signature Card Issuers 3.4.C.1 General Requirements 3.4.D Visa Infinite Card Issuers 3.4.D.1 General Requirements 3.4.D.2 BIN 3.4.D.3 Spending Limit 3.4.D.4 Authorization Requirements 3.4.D.5 Delinquent Accounts 3.4.D.6 Global Support Services 3.4.D.7 Marketing Support 3.4.E Visa Electron Issuers 3.4.E.1 Overview 3.4.E.2 General Requirements 3.4.E.3 Participation Requirements 3.4.E.4 BIN 3.4.E.5 Card Specifications 3.4.F Prepaid Card Issuer Requirements 3.4.F.1 BIN 3.4.F.2 Issuer Terms and Conditions 3.4.F.3 Simple Purchase Prepaid Card 3.4.F.4 Partial Authorization Service 3.4.G Visa Prepaid Load Service 3.4.G.2 Issuer Dispute Resolution 3.5
67 67 67 67 67 67 69 69 69 69 69 70 70 70 71 71 71 72 72 72 72 73 73 74 74
COMMERCIAL CARD PROGRAM REQUIREMENTS. . . . . . . . . . . . . . . . . . . . . . . . .74 3.5.A Visa Commercial Card Issuers 74 3.5.A.1 General Requirements 74 3.5.A.2 Certification 75 3.5.A.3 BIN 75 3.5.A.4 Core Feature Requirements 75 3.5.A.5 Visa Information Management Services 77 3.5.A.6 Core Feature Descriptions 77 3.5.A.7 Core Services 78 3.5.C V Distribution Program Issuers 78 3.5.C.1 General Requirements 78 3.5.C.2 BIN 79 3.5.C.3 Fees and Dispute Resolution 79 3.5.D Fleet Service-Enhanced Visa Commercial Cards 79 3.5.D.1 General Requirements 79 3.5.D.2 Reporting Requirements 79 3.5.D.3 Issuer Liability 79
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3.5.E Visa Meetings Card 3.5.E.1 General Requirements 3.5.E.2 Core Features 3.5.E.3 Core Services 3.5.E.4 Customer Support Services 3.5.E.5 BIN 3.5.E.6 Fees 3.6
80 80 80 80 80 80 80
CARDS BEARING THE PLUS SYMBOL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 3.6.A Participation Requirements 81 3.6.B Account Number Specifications 81 ORIGINAL CREDIT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 3.7.A General Requirements 82 3.7.B Recipient Member Requirements 82 3.7.B.1 Posting Requirements 82 3.7.B.2 Sender Data Requirements 82 3.7.B.3 Deposit-Only Account Number 82 3.7.B.4 Original Credit Dispute Resolution 82 3.7.B.5 Original Credit Pre-Settlement and Clearing Messages 83 VIRTUAL ACCOUNTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 3.8.A General Requirements 83 3.8.B Issuer Requirements 83 3.8.B.1 Initial Notification and Verification 83 3.8.B.2 Issuer Compliance 83 3.8.B.3 BIN 83 VISA TRAVELMONEY ISSUERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 3.9.A General Requirements 84 3.9.A.1 Overview 84 3.9.A.2 BIN 84 3.9.A.3 Transaction Processing 84 VISA GLOBAL ATM PROGRAM REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . 85 3.10.A Participation Requirements 85 3.10.A.2 Balance Inquiry Service 85 3.10.A.4 Cash Disbursement Fees 85 3.10.A.5 Custom Payment Service/ATM Program 85 CUSTOMER SUPPORT SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 3.11.A Issuer Requirements for Recurring Transactions 86 3.11.B Global Customer Assistance Services 86 3.11.C Lost/Stolen Card Reporting Service 87 3.11.D Emergency Cash Service and Emergency Card Replacement Service 88 3.11.D.1 Overview 88 3.11.D.2 Issuer Responsibilities 88 3.11.D.3 Emergency Cash Service and Emergency Card Replacement Service Contact Responsibilities 90
3.7
3.8
3.9
3.10
3.11
3.11.D.4 Emergency Service Location Responsibilities 3.11.E Visa Infinite Card Emergency Payment Authorization Service 3.11.E.1 Issuer Responsibilities 3.11.E.2 Chargeback Limitations 3.11.F Travelers Cheque Global Refund Service 3.11.F.1 Member Responsibilities 3.11.F.2 Global Refund Service Responsibilities 3.11.F.3 Emergency Refund Location Responsibilities 3.11.G Additional Services 3.11.G.1 Collision/Loss Damage Insurance 3.11.G.2 Visa TravelMoney Cards 3.12
90 91 91 91 91 91 91 92 93 93 93
CARD MANUFACTURE AND DELIVERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93 3.12.A Card Manufacturer and Third-Party Personalizer Certification 93 3.12.A.1 Issuer Standards for Approved Manufacturers and Third-Party Personalizers 93 3.12.A.2 Issuer Contract with a Card Manufacturer 93 3.12.A.3 Agent Registration Requirements 94 RISK MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 3.13.A Fraud Activity Reporting 94 3.13.A.1 Overview 94 3.13.A.2 Fraud Activity Reporting 94 3.13.A.3 Performance Criteria 94 3.13.A.4 Non-Compliance 94 3.13.A.5 Penalties 95 3.13.B Security Staff Responsibilities 95 3.13.C Arrests 95 RECOVERED CARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
3.13
3.14
Chapter 4: Acquirer Requirements & Information

4.1 ACQUIRER-MERCHANT CONTRACT REQUIREMENTS . . . . . . . . . . . . . . . . . . . . .97 4.1.A Merchant Qualification Standards 97 4.1.A.1 Financial Responsibility 97 4.1.A.2 Merchant Inspection 97 4.1.B General Requirements 98 4.1.B.1 Merchant Agreement 98 4.1.B.2 Revocation of Merchant Privileges 99 4.1.C Additional Provisions for Merchants 99 4.1.C.1 Restrictions on Cross-Border Merchant Contracting 99 4.1.C.2 Hotels and Cruise Lines 100 4.1.C.3 In-Transit Service Merchants 100 4.1.C.4 In-Transit Service Gambling Merchants 101 4.1.C.5 Electronic Commerce Merchants 101 4.1.C.6 Online Gambling Merchants 101 4.1.C.7 Dynamic Currency Conversion Merchants 102
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4.1.D
Additional Provisions for Internet Payment Service Providers and Sponsored Merchants 4.1.D.1 Merchant Classification 4.1.D.2 Acquirer Responsibilities for Internet Payment Service Providers and Sponsored Merchants 4.1.D.3 Internet Payment Service Provider Agreement Requirements 4.1.D.4 Merchant Category Code Assignment for Internet Payment Service Providers and Sponsored Merchants 4.1.D.5 Merchant Outlet Provisions for Internet Payment Service Providers and Sponsored Merchants 4.1.E Additional Provisions for International Airline Program 4.1.E.1 Qualification 4.1.E.2 Business Plan 4.1.E.3 Special Merchant Agreement Requirements 4.2
102 102 102 102 103 103 103 103 103 104
TRANSACTION RECEIPT REQUIREMENTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 4.2.A Legend Wording 105 4.2.B In-Transit Terminal Transaction Receipt Delivery 105 EMV LIABILITY SHIFT FOR FRAUDULENT TRANSACTIONS . . . . . . . . . . . . . . . . 106 4.3.A Card-Present Counterfeit Card Transactions 106 4.3.B Card-Present Non-Counterfeit Fraudulent Transactions 106 4.3.C Liability for Fallback Transactions 107 4.3.D Account Generated Counterfeit Fraud 107 TERMINAL REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 4.4.A Point-of-Transaction Terminals 108 4.4.A.1 Service Codes 108 4.4.A.2 Terminal Functions 108 4.4.B Magnetic-Stripe Terminals 109 4.4.B.1 Terminal Logic 109 4.4.B.2 BIN Logic 109 4.4.B.3 PIN Security 109 4.4.C Chip-Reading Devices 109 4.4.C.1 General Requirements 110 4.4.C.2 Terminal Logic 110 4.4.C.3 PIN Requirements 112 4.4.C.4 PIN Pad Requirements 112 4.4.C.5 Acquirer Responsibilities 113 4.4.C.6 Acquirer Liability 113 4.4.D Proximity Payment Terminals 113 4.4.D.1 Proximity Payment Terminal General Requirements 113 4.4.D.2 Proximity Payment Program Requirements 113 4.4.E Unattended Acceptance Terminals 114 4.4.E.1 General Requirements 114 4.4.E.2 Prepaid Card Transaction Requirements 114
4.3
4.4
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Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type A 4.4.E.4 Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type B 4.4.E.5 Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type C 4.4.F Electronic Signature Capture Devices (Effective 15 May 2009) 4.5
4.4.E.3
115 115 116 116
AUTHORIZATION REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117 4.5.A Floor Limits 117 4.5.A.1 Visa Floor Limits 117 4.5.A.2 Acquirer Floor Limits 117 4.5.B General Authorization Requirements 117 4.5.B.1 General Requirements 118 4.5.B.2 Data Quality Requirements 118 4.5.B.3 Hours of Authorization 118 4.5.B.4 Transaction Currency Conversion Requirements 118 4.5.B.5 Dynamic Currency Conversion Requirements 119 4.5.B.6 Computer Interface Requirements 119 4.5.B.7 Authorization Routing 119 4.5.B.8 Authorization Rejection 120 4.5.B.9 Authorization Reversals 120 4.5.B.10 Local Authorization Services for International Airlines 120 4.5.B.11 Automated Fuel Dispenser Status Check Authorization 120 4.5.B.12 Partial Authorization Service 120 4.5.C Exceptions for Manual Authorizations 121 4.5.C.3 Authorization Procedures 121 4.5.C.4 International Exception File 121 4.5.D V.I.P. System Emergency Authorization Procedures 121 4.5.D.1 Use of Emergency Authorization Procedures 121 4.5.D.2 Emergency Procedures 122 4.5.E Stand-In ProcessingNon-Visa Transactions 122 CASH DISBURSEMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122 4.6.A Manual Cash Disbursements 122 4.6.A.1 Visa Electron Cards 122 4.6.A.2 Foreign Branches 122 4.6.A.3 Cash Disbursements Through Related Companies 123 4.6.A.4 Display of Marks 123 4.6.A.5 Maximum Manual Cash Disbursement Amount 123 4.6.A.6 Cash Disbursement Fees 123 4.6.B Transaction Processing Requirements 123 4.6.B.1 Uniform Services 123 4.6.B.2 Validation of Cardholder Identity 123 4.6.B.3 Floor Limit and Terminal Requirements 123 4.6.B.4 Transaction Currency 123
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Table of Contents
4.6.B.5 Transaction Receipt Copy 4.6.B.6 Fee Disclosure 4.6.B.7 Prohibition 4.6.C Cheque Acceptance 4.6.C.1 General 4.6.C.2 Encashment Procedure 4.6.C.3 Encashment Limitations 4.6.D Chip Card Acceptance 4.7
124 124 124 124 124 124 124 125
ATM ACQUIRER STANDARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 4.7.A Participation Requirements 125 4.7.B ATM Acquirer Requirements 125 4.7.C Card Acceptance Requirements 125 4.7.D ATM Acceptance Technology Requirements 126 4.7.D.1 Account Numbers 126 4.7.D.2 Chip-initiated ATM Authorization Requirements 126 4.7.E Transaction Processing Requirements 126 4.7.E.1 ATM Processing 126 4.7.E.2 ATM Acquirer Requirements 126 4.7.E.3 Fees 127 4.7.E.4 Technology Requirements 127 4.7.E.5 ATM Authorizations 127 4.7.E.6 Deferred Clearing Processing 127 4.7.E.7 ATM Expiration Date Editing 128 4.7.E.9 Authorization RoutingVisa Cards or Visa Electron Cards 128 4.7.E.10 Authorization RoutingCards Bearing the Plus Symbol 128 4.7.E.11 ATM Transaction Receipt Requirements 128 4.7.E.12 Minimum Cash Disbursement 128 4.7.E.13 Currency or Cheque Disbursement 128 4.7.E.14 Transaction Currency 129 4.7.E.15 Transaction Surcharge 129 4.7.F Balance Inquiry Service 129 ELECTRONIC COMMERCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 4.8.A Website Requirements 129 4.8.B Special Requirements for Online Gambling Merchants 130 4.8.C Data Protection Method Requirements 130 4.8.D Visa Secure Electronic Commerce 130 4.8.D.1 General Participation Requirements 130 4.8.D.2 3-D Secure Participation Requirements 130 CLEARING AND SETTLEMENT SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 4.9.A Transaction Processing Requirements 132 4.9.A.1 Data Quality Requirements 132 4.9.A.2 Interchange Data Element Requirements 132 4.9.A.3 Transaction Currency 132
4.8
4.9
xiv
4.9.A.4 Transaction Receipt Retention Periods 4.9.B Clearing Requirements 4.9.B.1 Original Transaction Receipts with Illegible or Invalid Account Numbers 4.9.B.2 Transaction Receipt Processing Time Limits for Transactions 4.9.B.3 Processing Time Limits for ATM Transactions 4.9.B.4 Processing Time Limits for In-Transit Service Transactions 4.10
132 132 132 133 133 134
ORIGINAL CREDIT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134 4.10.A Originating Member Requirements 134 4.10.B Original Credit Pre-Settlement and Clearing Message Requirements 134 4.10.B.1 Original Credit VisaNet Response 134 4.10.B.2 Original Credit Pre-Settlement Decline Response 135 4.10.B.3 Original Credit Clearing 135 4.10.B.4 Original Credit Reversal 135 4.10.C Original Credit Money Transfer 135 4.10.C.1 Original Credit Money Transfer Single Sender and Single Recipient 135 4.10.C.2 Original Credit Money Transfer Sender Data 135 OTHER TRANSACTION PROCESSING REQUIREMENTS . . . . . . . . . . . . . . . . . . .136 4.11.A Visa Prepaid Card Requirements 136 4.11.B Visa Purchasing Card Transaction Requirements 136 4.11.C Visa Fleet Service-Enhanced Transactions 136 4.11.D Visa Prepaid Load Service 137 RISK MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137 4.13.A Fraud Management and Reporting 137 4.13.A.1 ATM Transaction Exceptions 137 4.13.A.2 ATM Card Retention 138 4.13.A.3 Fraud Reporting 138 4.13.B Merchant Fraud Performance Program 138 4.13.C Merchant Records 138 4.13.D Lost or Stolen Card Reports 138 4.13.E Recovered Visa Cards and Visa Electron Cards 139 4.13.E.1 Card Recovery and Notification 139 4.13.E.2 Rewards Paid by Acquirer 139 4.13.E.3 Handling Fee 139 4.13.F Merchant Activity Monitoring Standards 139 4.13.F.1 Activity Monitoring 139 4.13.F.2 Normal Weekly Activity Reporting 140 4.13.F.3 Exception Reports 140 4.13.F.4 Investigation of Merchant 141 4.13.F.5 Acquirer Compliance 141 4.13.F.6 Fines and Penalties 141 4.13.G High-Risk Telemarketing Merchant Monitoring Standards 142
4.11
4.13
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Table of Contents
4.13.G.1 Normal Daily Activity Reporting 4.13.G.2 Exception Reports 4.13.G.3 Investigation of Merchant 4.13.G.4 Acquirer Compliance 4.13.H Online Gambling Transaction Audit Program 4.13.I Online Gambling Credit Compliance Program 4.13.I.1 Criteria 4.13.I.2 Threshold Modification 4.13.J High-Risk Electronic Commerce Merchant Monitoring Standards 4.13.J.1 High-Risk Designation 4.13.J.2 Risk Management Review 4.13.J.3 Implementation Period 4.13.J.4 Acquirer Compliance 4.13.J.5 Visa Rights and Responsibilities 4.13.K Electronic Commerce Merchant Monitoring Program 4.13.L Merchant Compliance 4.13.L.1 Investigation of Merchant 4.13.L.2 Revocation of Privileges 4.13.L.3 Acquirer Responsibilities for Termination 4.13.L.4 Fees and Costs 4.13.M Card Recovery Bulletin 4.13.M.1 Acquirer Responsibility 4.13.M.2 Requests
142 142 143 143 143 143 143 144 144 144 144 144 144 145 145 145 145 146 146 146 147 147 147
Chapter 5: Payment Acceptance

5.1 ACCEPTANCE REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 5.1.A Display of Marks 149 5.1.A.1 General Requirements 149 5.1.A.2 Merchant Websites 149 5.1.A.3 Promotional Material 150 5.1.B Honoring Cards 150 5.1.B.1 Card Types 150 5.1.B.2 Uniform Services 150 5.1.C Prohibitions 151 5.1.D Cardholder and Card Verification 151 5.1.D.1 Identification Verification 151 5.1.D.2 Uncertain Identification 153 5.1.D.3 Missing Imprint or Expired Card 153 5.1.E Authorizations 153 5.1.E.1 Transactions Below Floor Limit 153 5.1.E.2 Transactions Above Floor Limit 153 5.1.E.3 Other Required Authorizations 154 5.1.E.4 Hotel and Car Rental Transactions 155 5.1.E.5 Airline Transactions 155
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5.1.E.6 Cruise Line Transactions 5.1.E.7 High-Risk Telemarketing Transactions 5.1.E.8 Mail/Phone Order and Electronic Commerce Transactions 5.1.E.9 Recurring Transactions 5.1.E.10 Timeshare Transactions 5.1.E.11 Partial Authorizations 5.1.E.12 Automated Fuel Dispenser Transactions 5.1.F Data Protection Method Requirements 5.2
156 156 156 157 157 157 158 159
TRANSACTION RECEIPT COMPLETION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160 5.2.A General Transaction Receipt Information Requirements 160 5.2.A.1 General Requirements 160 5.2.A.2 Manually Imprinted Transaction Receipts 160 5.2.A.3 Cardholder Signature 160 5.2.B Special Transaction Receipt Information Requirements 160 5.2.B.1 Delayed or Amended Charge Transactions 160 5.2.B.2 Recurring Services Transactions 161 5.2.B.3 Mail/Phone Order Transactions 161 5.2.B.4 Electronic Commerce Transactions 161 5.2.B.5 Recurring Electronic Commerce Transactions 161 5.2.B.6 Aggregated Transactions 161 5.2.B.7 Dynamic Currency Conversion 162 5.2.B.8 Returned Merchandise and Adjustments 163 5.2.B.9 Small Ticket Transaction 164 TRANSACTION RECEIPT PROCESSING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164 5.3.A Multiple Transaction Receipts and Partial Payments 164 5.3.B Delayed or Amended Charges 164 5.3.B.1 General Requirements 164 5.3.B.2 Special Requirements for Car Rentals 165 5.3.C Recurring Transactions 165 5.3.C.1 General Requirements 165 5.3.C.2 Prohibitions 166 5.3.D Credit Refunds 166 5.3.D.1 Restrictions 166 5.3.D.2 Credit Transaction Receipt 166 5.3.D.3 Transaction Receipt Reversal or Adjustment 166 5.3.D.4 Special Credit Refund Requirements for Timeshare Merchants 166 5.3.D.5 Returned Merchandise and Adjustments 166 5.3.E Transaction Receipt Delivery to Cardholder 167 5.3.E.1 Transaction Receipts 167 5.3.E.2 Amended Transaction Receipts 167 5.3.F Transaction Receipt Deposit 167 5.3.F.1 Deposit Restrictions 167 5.3.F.2 Deposit Location 168
5.3
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Table of Contents
5.3.F.3 5.3.F.4 5.4
Deposit Time Limits Payments to Merchants
168 168
SPECIAL MERCHANT PAYMENT ACCEPTANCE SERVICES . . . . . . . . . . . . . . . . 168 5.4.A In-Transit Service Transaction Requirements 168 5.4.A.1 Transaction Currency 169 5.4.A.2 Merchant Description 169 5.4.A.3 Authorization Requests 169 5.4.A.4 Transaction Date 169 5.4.A.5 Transaction Receipt Delivery 170 5.4.A.6 In-Transit Terminal Requirements 170 5.4.B Gambling Transactions 170 5.4.C Online Gambling Transactions 171 5.4.C.1 Special Requirements 171 5.4.C.2 Special Website Requirements 172 5.4.D In-Transit Service Gambling 172 5.4.D.1 Transaction Restrictions 172 5.4.D.2 Authorizations 173 5.4.D.3 Cardholder Credit 173 5.4.D.4 Transaction Processing 173 5.4.E Proximity Payment Transactions 173 5.4.E.1 Proximity Payment General Requirements 173 5.4.E.2 Contactless Program Payment Requirements 173 5.4.F Small Ticket Transaction 174 5.4.F.1 Small Ticket Transaction General Requirements 174 5.4.F.2 Small Ticket Transaction Restrictions 174 5.4.F.3 Small Ticket Transaction Cardholder Verification 174 5.4.F.4 Small Ticket Transaction Receipt 174 5.4.G Aggregated Transactions for Electronic Commerce Merchants 174 5.4.G.1 Aggregated Transaction General Requirements 174 5.4.G.2 Aggregated Transaction Restrictions 175 5.4.G.3 Aggregated Transaction Cardholder Notification 175 5.4.G.4 Aggregated Transaction Receipt Requirements 175 5.4.H Merchant Outlet Requirements for Electronic Commerce and Mail/Phone Order Merchants 175 5.4.H.1 Disclosure of Merchant Outlet Country 176 5.4.H.2 Determination of Merchant Outlet 176 5.4.I Internet Payment Service Providers 176 5.4.I.1 General Requirements for Internet Payment Service Providers 176 5.4.I.2 Internet Payment Service Provider and Sponsored Merchant Name 176 5.4.I.3 Internet Payment Service Provider Customer Support 177 5.4.I.4 Internet Payment Service Provider Liability 177
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5.4.J Installment Transactions 5.4.J.1 General Requirements 5.4.J.2 Liability for Installment Transactions 5.4.K Load Transactions and Buy-a-Card Transactions 5.4.L Visa Prepaid Load Service 5.4.L.1 Visa Prepaid Load Service General Requirements 5.4.L.2 Visa Prepaid Load Partner Requirements 5.4.M Account Funding Transactions 5.4.N Quasi-Cash Transactions 5.4.N.1 General 5.4.N.2 Validation of Cardholder Identity 5.4.N.3 Wire Transfer Money Order Merchants 5.4.O Sale of Visa Travelers Cheques and Foreign Currency 5.4.P Scrip 5.4.Q Delayed Delivery Transactions 5.4.Q.1 Authorization 5.4.Q.2 Transaction Receipt Deposits 5.4.R Hotel Reservation Service 5.4.R.1 General Requirements 5.4.R.2 Billing Information 5.4.R.3 Accommodation Information 5.4.R.4 Reservation Confirmation 5.4.R.5 Cancellation Period 5.4.R.6 Cancellation Confirmation 5.4.R.7 Unclaimed Accommodations 5.4.R.8 Unavailable Accommodations 5.4.S Advance Deposit Service 5.4.S.1 General Requirements 5.4.S.2 Billing Information 5.4.S.3 Reservation Information 5.4.S.4 Reservation Confirmation 5.4.S.5 Transaction Receipt Completion 5.4.S.6 Transaction Receipt Delivery to Cardholder 5.4.S.7 Cancellation Period 5.4.S.8 Cancellation Confirmation 5.4.S.9 Unavailable Hotel Accommodations 5.4.S.10 Unavailable Cruise Line Accommodations 5.4.T Priority Check-out Service 5.4.T.1 General Requirements 5.4.T.2 Transaction Receipt and Priority Check-out Agreement Completion 5.4.T.3 Transaction Receipt Delivery 5.4.T.4 Document Retention
177 177 178 178 178 178 178 179 179 179 179 179 179 180 180 180 180 180 180 180 180 181 181 181 182 182 182 182 182 183 183 183 184 184 184 184 184 185 185 185 185 185
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5.4.U Cruise Line On-Board Casinos 5.4.V Hotel or Cruise Line Cash Disbursements 5.4.W Cash-Back Services 5.4.X Specialized Vehicle Reservation Service 5.4.X.1 General Requirements 5.4.X.2 Billing Information 5.4.X.3 Reservation Information 5.4.X.4 Reservation Confirmation 5.4.X.5 Cancellation Period 5.4.X.6 Cancellation Confirmation 5.4.X.7 Unclaimed Specialized Vehicles 5.4.X.8 Unavailable Specialized Vehicles 5.4.Y Cheque Acceptance 5.4.Y.1 General 5.4.Y.2 Encashment Procedure 5.4.Y.3 Encashment Limitations 5.5
186 186 186 186 186 187 187 187 187 187 188 188 188 188 188 189
CARD RECOVERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 5.5.A Recovered Card Procedures 189 5.5.B Reasons for Card Recovery 189 5.5.C Notification of Recovered Cards 189 5.5.D Rewards Paid by Acquirer for Recovered Cards 189 5.5.E Merchant Monitoring ProgramsCompliance 190
Chapter 6: Payment Services

6.1 GENERAL REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 6.1.A BIN Processing 191 6.1.B Use of VisaNet 191 6.1.B.1 Proprietary Interest 191 6.1.B.2 Confidentiality 191 6.1.B.3 Non-Assignable Right 191 6.1.B.4 Restricted Use 191 6.1.B.6 Visa Extended Access 191 6.1.B.7 BASE II Edit Package 192 6.1.B.8 Support 192 6.1.C Single Message System 192 AUTHORIZATION, CLEARING AND SETTLEMENT . . . . . . . . . . . . . . . . . . . . . . . . 193 6.2.A Authorization Transactions 193 6.2.A.1 General Authorization Requirements 193 6.2.A.2 Responsibility for Losses 193 6.2.A.3 Responsibility for Telephone, Fax, and Telex Calls 193 6.2.A.4 Currency Conversion 193 6.2.A.5 Online Financial Transactions 194
6.2
xx
6.2.B General Clearing Requirements 6.2.B.1 Applicability 6.2.B.2 Required Interchange through VisaNet 6.2.C Clearing Requirements through VisaNet 6.2.C.1 Interchange Sent via VisaNet Access Point 6.2.C.3 Exception for Domestic Interchange 6.2.C.4 Notification of Duplicate Data: Through VisaNet 6.2.C.5 Notification of Duplicate Data: Exceptions for Private Agreements 6.2.C.6 Member Reversal of Duplicate Data: Through VisaNet 6.2.C.7 Member Reversal of Duplicate Data: Exceptions for Private Agreements 6.2.C.8 Member Reversal or Adjustment of Credit Transactions through VisaNet 6.2.C.9 File Correction Service
194 194 194 194 194 195 195 196 196 197 197 197
Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments

7.1 7.2 7.3 INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199 MUTUAL ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199 TRANSACTION RECEIPT RETRIEVAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199 7.3.A Request for Transaction Receipt Copy 199 7.3.B Transaction Receipt Retention 200 7.3.C Transaction Receipt Request and Fulfillment Data 200 7.3.C.1 Minimum Data Requirements 200 7.3.C.2 Transaction Fulfillment Document Requirements Small Ticket Transaction 201 7.3.C.3 Transaction Receipt Fulfillment DocumentsData Requirements 201 7.3.D VisaNet Copy Request and Fulfillment Service 204 7.3.D.1 Acquirer Responsibilities 204 7.3.D.2 Issuer Rights 205 7.3.E Acquirer Discrepancy Notification 205 7.3.E.1 Request Discrepancy or Data Omission 205 7.3.E.2 Issuer Responsibilities 205 7.3.F Retrieval Fees 205 7.3.F.1 Fees 205 7.3.F.2 Fee Recovery 205 CHARGEBACKS AND REPRESENTMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206 7.4.A Chargeback and Representment Process 206 7.4.B Chargeback and Representment Transmission 206 7.4.B.1 Clearing and Settlement 206 7.4.B.2 Documentation 206
7.4
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7.4.C Chargeback Reduction Service 7.4.C.1 Overview 7.4.C.2 Return of BASE II Presentment 7.4.C.3 Return of Chargeback 7.4.D Chargeback 7.4.D.1 Attempt to Settle 7.4.D.2 Chargeback Dispute Groups and Time Limits 7.4.D.3 Reasons and Time Limits for Specific Transaction Types 7.4.D.4 Chargeback Time Limits 7.4.D.5 Transaction Chargeback Method 7.4.E Processing Requirements 7.4.E.1 Chargeback Documentation 7.4.E.2 Chargeback Amount 7.4.E.3 Currency Conversion 7.5
207 207 207 207 207 207 208 211 213 213 214 214 214 214
REPRESENTMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215 7.5.A Representment Reasons, Conditions, and Time Limits 215 7.5.A.1 Representment Documentation Requirements 216 7.5.A.2 Representment Amount 216 CHARGEBACK REASON CODES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 ARBITRATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222 7.7.A Reason 222 7.7.B Pre-Arbitration Conditions 222 7.7.B.1 Pre-Arbitration Attempt 222 7.7.B.2 Pre-Arbitration Response 222 7.7.B.3 Pre-Arbitration Acceptance or Rebuttal 223 7.7.C Arbitration Process 223 7.7.C.1 Filing Reasons 223 7.7.C.2 Filing Procedures 223 7.7.C.3 Invalid Request 224 7.7.C.4 Valid Request 225 7.7.C.5 Appeal Rights 226 7.7.C.6 Appeal Filing Fee 227 7.7.C.7 Finality of Decision on Appeal 227 COMPLIANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227 FILING CONDITIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227 PRE-COMPLIANCE CONDITIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228 7.10.A Pre-Compliance Attempt 228 7.10.C Data Compromise Recovery 228 7.10.D Pre-Compliance Acceptance or Rebuttal 228 7.10.D.1 Pre-Compliance Acceptance 228 7.10.D.2 Pre-Compliance Rebuttal 228 7.10.D.3 Pre-Compliance Response 228
7.6 7.7
7.8 7.9 7.10
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7.11
COMPLIANCE PROCESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229 7.11.A Filing Reasons 229 7.11.A.1 Chargeback Reduction Service Return 229 7.11.A.2 Hotel Reservation Service or Specialized Vehicle Reservation Service Transaction 229 7.11.A.5 Copy Fulfillment 230 7.11.A.6 Delayed or Amended Charges 230 7.11.A.7 Timeshare Transactions 230 7.11.A.8 Card Acceptance Violations 230 7.11.A.9 Non-Card 230 7.11.A.10 Electronic Commerce Transaction (Attempts Authentication) 230 7.11.B Filing Procedures 231 7.11.B.1 Filing Authority 231 7.11.B.2 Time Limits 231 7.11.B.3 Required Documentation 232 7.11.B.4 Filing Fee 232 7.11.B.5 Notification 232 7.11.C Invalid Request 232 7.11.C.1 Group Member 232 7.11.C.2 Visa 233 7.11.D Valid Request 233 7.11.D.1 Visa Notification 233 7.11.D.2 Opposing Members Response 233 7.11.D.3 Requesting Members Withdrawal 233 7.11.D.4 Visa Compliance Decision 234 7.11.D.5 Financial Liability 234 7.11.E Appeal Rights 235 7.11.E.1 Appeal Amount 235 7.11.E.2 Time Limits 235 7.11.E.3 Appeal Filing Fee 235 7.11.E.4 Finality of Decision on Appeal 235 INTERCHANGE REIMBURSEMENT FEE COMPLIANCE (EFFECTIVE 1 JULY 2008) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236 INTERCHANGE REIMBURSEMENT FEE FILING CONDITIONS (EFFECTIVE 1 JULY 2008) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236 7.13.A Eligibility Criteria 236 7.13.B Transaction Aggregation Criteria 237 7.13.C Transaction Aggregation Limit 237 INTERCHANGE REIMBURSEMENT FEE COMPLIANCE GENERAL REQUIREMENTS (EFFECTIVE 1 JULY 2008) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237 7.14.A Interchange Reimbursement Fee Compliance Screening 237 7.14.A.1 Correspondence 237 7.14.A.2 Filing Period 238 7.14.A.3 Certification 238
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7.12 7.13
7.14
Table of Contents
Visa Interchange Reimbursement Fee Compliance Screening Decision 7.14.A.5 Invalid RequestsCompliance Screening 7.14.A.6 Re-submitting an Interchange Reimbursement Fee Compliance Request 7.14.A.7 Fees 7.14.B Interchange Reimbursement Fee Pre-Compliance 7.14.B.1 Attempt to Resolve 7.14.B.2 Delivery of Pre-Compliance Documentation 7.14.B.3 Time Limit 7.14.C Pre-Compliance Acceptance 7.14.D Filing Compliance 7.15
7.14.A.4
238 239 239 240 240 240 241 241 242 242
INTERCHANGE REIMBURSEMENT FEE COMPLIANCE PROCESS (EFFECTIVE 1 JULY 2008) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242 7.15.A Filing Reasons 242 7.15.B Filing Procedures 242 7.15.B.1 Required Documentation 242 7.15.B.2 Filing Time Limits 242 7.15.B.3 Delivery 243 7.15.B.4 Review Fee 243 7.15.C Invalid RequestsCompliance Process 243 7.15.D Compliance Filing Withdrawal 243 7.15.E Visa Interchange Reimbursement Fee Compliance Decision 243 7.15.E.1 Visa Review 243 7.15.E.2 Financial Liability 244 7.15.E.3 Collection and Settlement 244 7.15.E.4 Exchange Rate Risk 244 7.15.F Appeal Rights 245 7.15.F.1 Time Limits 245 7.15.F.2 Appeal Fee 245 7.15.F.3 Appeal Decision 245
Chapter 10: Card and Marks Requirements

10.1 10.2 INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247 GENERAL REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247 10.2.A Graphic Reproduction of Visa-Owned Marks 247 10.2.A.1 Approval 247 10.2.A.2 Usage Requirements 247 10.2.B Visa-Owned Marks 247 10.2.B.1 The Visa Brand Mark 247 10.2.B.2 The Visa Brand Mark with the Electron Identifier 248 10.2.B.3 Plus Program Marks 249 10.2.B.4 V PAY Brand Mark 249
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10.3
PRODUCT NAMES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250 10.3.A The Visa Platinum Product Name 250 10.3.B The Visa Infinite Product Name 250 10.3.C The Visa Commercial Card Product Name 250 10.3.D The V Distribution Identifier 251 NON-CARD USE OF VISA-OWNED MARKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251 10.4.A Use at a Point-of-Transaction 251 10.4.B Merchant Outlets and Member Locations 251 CARD REPRODUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251 CARD MANUFACTURER REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251 EXTRANEOUS MARKINGS IN CARD PRODUCTION . . . . . . . . . . . . . . . . . . . . . . .251 ELECTRONIC CARD-READING TECHNOLOGIES . . . . . . . . . . . . . . . . . . . . . . . . .252 10.8.A Overview 252 10.8.B Chip Card Technology 252 10.8.B.1 General Requirements 252 10.8.B.2 Encoding and Personalization Requirements 252 10.8.C Magnetic-Stripe Technology 253 10.8.C.1 Orientation 253 10.8.C.2 Magnetic-Stripe Encoding 253 10.8.C.3 Card Verification Value 253 10.8.C.4 Visa Electron Cards 253 CARD FEATURE REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .254 10.9.A Additional Card Feature Specifications 255 10.9.A.1 Vehicle-Specific Fleet Card 255 10.9.A.2 Expiration Date and Card Symbol 255 10.9.B Visa Electron Cards 255
10.4
10.5 10.6 10.7 10.8
10.9
10.10 OTHER CARD SECURITY FEATURES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .255 10.10.A Chip Cards 255 10.10.A.1 Specifications 255 10.10.A.2 Placement 255 10.10.B Printing of Card Verification Value 2 256 10.10.B.1 Visa Cards 256 10.10.B.2 Visa Electron Cards 256 10.11 MULTIPLE MARKS ON CARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .256 10.11.A Hierarchy of Marks 256 10.11.B Other Brand Marks 256 10.12 MARKS FOR VISA CARDS AND VISA ELECTRON CARDS . . . . . . . . . . . . . . . . . .257 10.13 PLUS PROGRAM MARKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .257 10.14 TRADE NAME AND MARK REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . .258 10.14.A Chip Cards 258 10.14.A.1 Visa or Visa Electron Payment Application 258 10.14.A.2 Chip Cards Bearing a Visa-Owned Mark 258
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10.14.B Visa Cards 10.14.B.1 Member Identification 10.14.B.2 Use of Non-Member Marks 10.14.C Visa Electron Cards 10.14.C.1 Use of Non-Member Marks 10.14.C.2 Restricted Use 10.14.D Cards Bearing the Plus Symbol
258 258 258 259 259 259 259
10.15 CARD DESIGN CONSIDERATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260 10.15.A Visa Cards 260 10.15.B Visa Electron Card bearing the Visa Brand Mark with the Electron Identifier 260 10.15.C Non-Standard Cards 260 10.15.D Cards Bearing the Plus Symbol 260 10.15.E Virtual Account Reference Cards 261 10.15.F Proximity Payment Device Requirements 261
Appendix BMerchant Data Standards Appendix DDefined Terms
xxvi
1
1.1
1.1.A Visa International By-Laws
General Regulations
HIERARCHY OF VISA REGULATORY PUBLICATIONS
The Visa International By-Laws specify the minimum standards with which Members must comply unless the International Board specifically grants a variance. Visa U.S.A. Inc. and Visa Canada have separate by-laws governing their Members. In addition, the Visa International By-Laws delegate certain authority to the Regional Boards.
1.1.B
Visa International Operating Regulations

The Visa International Operating Regulations specifies the common rules with which Members must comply when operating and participating in the Visa, Visa Electron, Visa Cash, Plus, Interlink, and Visa TravelMoney Programs, unless Visa specifically grants a variance. These rules may, in some cases, be modified by Regional, National, or Group Member Operating Regulations. The Visa International Operating Regulations consists of 6 volumes: Volume IGeneral Rules specifies the general rules that Members must follow to participate in the Visa, Visa Electron, Plus, and Visa TravelMoney Programs Volume IIDispute Resolution Rules governs a Members attempts to resolve disputes and the processes available to the Member if its resolution efforts are unsuccessful Volume IIICard and Marks Specifications provides specifications in conjunction with Volume IGeneral Rules, Chapter 10, "Card and Marks Requirements", and the Visa Product Brand Standards Web site Volume IVInterlink Program Operating Regulations specifies the general rules that Members must follow to participate in the Interlink Program Volume VVisa Cash Program Operating Regulations specifies the general rules that Members must follow to participate in the Visa Cash Program Visa International Certificate of Incorporation and By-LawsReferred to throughout the Visa International Operating Regulations as the Visa International By-Laws. See About the Visa International Operating Regulations for details about the contents of the Visa International Operating Regulations.
Chapter 1: General Regulations 1.1.D Extensions to the Visa International Operating Regulations 1.1.E.3 Emergency Variances
1.1.D
1.1.D.1
Extensions to the Visa International Operating Regulations

Description The requirements in the publications when referenced in the Visa International Operating Regulations, have the same authority as the Visa International Operating Regulations. They are binding upon participants in the services referenced. The Visa International Operating Regulations governs in the event of any inconsistency or contradiction, unless the International Board specifically grants a variance.
1.1.E
1.1.E.1
Variances to the Visa International Operating Regulations

Board Powers The International Board, by a majority vote of the directors in attendance at any meeting of the Board of Directors where a quorum is present, may adopt, amend, or repeal variances to the Visa International Operating Regulations to expand markets in previously uncommitted countries or to attract new Members.
1.1.E.2
Variances A request for a variance to the Visa International Operating Regulations must be submitted to the International Board for approval if the variance meets any of the following criteria: Undermines the integrity of the Visa brand Contravenes a Visa core business principle, e.g., the honor all Cards rule Impacts fee rates All other variances, including pilot program variances, that do not affect any of these criteria are subject to approval by Visa.
1.1.E.3
1.1.E.3.a
Emergency Variances The President of Visa International may direct Visa to grant a Member an emergency variance to a specific operating regulation if the Member cannot comply due to circumstances beyond its control, such as: Natural disasters Acts of war Government restrictions due to political unrest
1.1.E.3.b
An emergency variance must not exceed 120 calendar days without International Board consent.
1.2 USE AND APPLICATION OF THE VISA INTERNATIONAL OPERATING REGULATIONS
1.4 CONFIDENTIALITY
1.2
USE AND APPLICATION OF THE VISA INTERNATIONAL OPERATING REGULATIONS

The Visa International Operating Regulations govern the relationship between Visa and its Members and their agents. The Visa International Operating Regulations do not constitute a thirdparty beneficiary contract as to any entity or person, nor do they constitute a contract, promise or representation, or confer any rights, privileges, or claims of any kind, as to any third parties. Visa reserves the right to amend, modify, delete or otherwise change the Visa International Operating Regulations at any time, and such changes, if made after the publication date noted in the Visa International Operating Regulations, will not appear in such Visa International Operating Regulations. Such changes will be reflected in the next published version of the Visa International Operating Regulations.
1.3
APPLICABLE LAWS
A Member must comply with applicable laws and a Transaction must be legal in both the Cardholders jurisdiction and the Merchant Outlets jurisdiction. In the event of any conflict between the Visa International Operating Regulations and any applicable law, the requirements of applicable law govern.
SEE ALSO: Section 3.1.B Section 4.1.B.1
1.4
CONFIDENTIALITY
A Visa Member must: Maintain Visa confidential information in strict confidence Not disclose any Visa confidential information Store and handle Visa confidential information in such a way as to prevent unauthorized disclosure Take reasonable measures to protect Visa confidential information and treat it with at least the degree of care with which a Member treats its own confidential and proprietary information Disclose Visa confidential information only to those employees with specific need to know Disclosure to contractors of technical specifications is subject to Section 6.1.B.2.
Chapter 1: General Regulations 1.5 VISA RIGHTS 1.5.B Member Obligations
1.5
1.5.A
VISA RIGHTS
Right to Monitor, Audit, Inspect, and Investigate
Visa may: Inspect the premises of a Member or its agents or Merchants at any time and charge the Member a fee for this inspection Conduct an investigation or onsite review at the Members expense Audit the records and procedures of any Issuer, and Merchant with which it has contracted to sell Visa Prepaid Cards, including, but not limited to: For Issuers: - Shipping and storage security procedures - Procedures for issuance and distribution For Issuers Merchant with which it has contracted to sell Visa Prepaid Cards: - Shipping and storage security procedures for Visa Prepaid Cards - Procedures for issuance and distribution of Visa Prepaid Cards For Visa Corporate and Visa Purchasing Card Issuers, Visa may also audit the records and procedures of the Issuer and of other agents or entities participating in the Issuers multinational programs. Monitor and inspect the security and quality control procedures of each Approved Manufacturer and Third-Party Personalizer Audit and review the premises of an Approved Manufacturer or Third-Party Personalizer without notice at any time and request a production-run sample of both: - Visa Cards or Visa Electron Cards - Security features of Visa Cards or Visa Electron Cards Monitor an Acquirer to determine disproportionate fraud-to-sales ratios Conduct security inspections at any agent or Merchant location that has excessive Fraud Activity
1.5.B
Member Obligations
A Member or its agent, or a Merchant must cooperate fully with Visa in an investigation or onsite review. This cooperation includes providing access to the premises and to all pertinent records and releasing any information to Visa upon request.
1.6 REGULATION ENFORCEMENT
1.6.C.1 Repetitive Violations
1.6
REGULATION ENFORCEMENT
Visa may use the enforcement mechanisms outlined in this section for violations of the Visa International Operating Regulations. This section also specifies the procedure for the allegation and investigation of violations, and the rules and schedules for fines and penalties.
1.6.A
Visa International Operating Regulations and Visa International By-Laws

Visa may levy fines and penalties as specified in the Visa International Operating Regulations. Visa officers will enforce these fines and penalties.
1.6.B
1.6.B.1
Fines and Penalties Process

Allegations Allegations of violations may be brought by any of the following: The International Board or a committee appointed by the International Board The Regional Office A Regional Board or Regional President, as applicable, or committee appointed by the Regional Board or Regional President A Regional Management Committee A Member A Visa officer
1.6.B.2
Investigation Visa officers will investigate allegations and either: Notify the Member that no substantial violation has been committed Make a determination that a substantial violation has been committed and refer the matter for further action
1.6.B.3
1.6.B.3.a
Notification Decisions taken will be recorded and reported to the appropriate Visa officer for Member Notification and enforcement. If a violation is found to have occurred, the Member will be promptly notified of the violation and action taken as a result.
1.6.B.3.b
1.6.C
1.6.C.1
Fines and Penalties Rules

Repetitive Violations Repetitive violations of the Visa International Operating Regulations incur heavier fines or other actions, as specified in Section 1.6.D. A violation of any section qualifies as a repetitive violation only if the violating Member does not correct it by the date specified in the Notification.
Chapter 1: General Regulations 1.6.C.2 Time Period 1.6.C.3 Willful Violations
1.6.C.2
Time Period Penalties pursuant to Section 1.6.D increase for repetitive violations within any 12-month period. The 12-month period begins on the date of the most recent Notification of the violation and ends following a 12-month period free of violations of that regulation.
1.6.C.3
Willful Violations In addition to the fines or penalties specified in Section 1.6.D, a Member found to have willfully violated the Visa International Operating Regulations, adversely affecting the goodwill associated with Visa System products and services, the operation of the Visa Systems, or the operations of other Members will be subject to a further fine. A violation is considered willful if the Member knew, or its knowledge can be fairly implied, that its conduct constituted a violation of the Visa International Operating Regulations. When determining the amount of a fine specified in this section, in addition to the criteria in the previous paragraph, the following will be considered: Type of violation Nature of the damage, including the amount incurred by Visa and its Members Repetitive nature of the violation Member history or prior conduct Effect of the assessment upon the safety and soundness of the Visa system and the Member Any other criteria Visa deems appropriate Prior to a decision that a willful violation occurred, a Member will have the right to introduce any evidence in support of its position.
1.6.D Fines and Penalties Schedule
1.6.D.2 Penalties for Non-Compliance with the Verified by Visa Global Performance Enhancement Program
1.6.D
1.6.D.1
Fines and Penalties Schedule

General The fines listed in the following table are in addition to any other fines or penalties specified in the Visa International Operating Regulations. Table 1-1: General Schedule of Fines
Violation First violation of regulation Second violation of same regulation in a 12-month period after Notification of first violation Third violation of same regulation in a 12-month period after Notification of first violation Fourth violation of same regulation in a 12-month period after Notification of first violation 5 or more violations of same regulation in a 12-month period after Notification of first violation If the 12-month period is not violation-free and the fines total US $25,000 or more Fine Warning letter with specific date for correction and US $500 fine US $5,000 fine US $10,000 fine US $25,000 fine International Board discretion Additional fine equal to all fines levied during that 12-month period
1.6.D.2
Penalties for Non-Compliance with the Verified by Visa Global Performance Enhancement Program Issuers, Acquirers, or their Merchants that conduct Verified by Visa Transactions must comply with the requirements of the Verified by Visa Global Performance Enhancement Program, as specified in both the: Verified by Visa Acquirer and Merchant Implementation Guide Verified by Visa Issuer Implementation Guide If Visa determines that an Issuer, an Acquirer, or its Merchant has failed to meet the requirements of the Verified by Visa Global Performance Enhancement Program, the Member is subject to the fines and penalties in Section 1.6.D.1, Table 1-1.
SEE ALSO: Section 3.3.D Section 4.8.D.2
Chapter 1: General Regulations 1.6.D.3 Penalties for Member Failure to Comply with the Data Quality Compliance Program Table 1-2: Acquirer Penalties for Non-Compliance with the Data Quality Compliance Program
1.6.D.3
1.6.D.3.a
Penalties for Member Failure to Comply with the Data Quality Compliance Program An Acquirer must ensure that all Authorization Requests and Clearing Records contain complete and valid data. If data is missing or incorrect, an Acquirer may be subject to the Data Quality Compliance Program. Table 1-2 specifies the fines and penalties applicable to an Acquirer if Visa determines that the Acquirer has failed to meet the requirements of the Data Quality Compliance Program.
SEE ALSO: Section 4.5.B.2 Section 4.9.A.1 BASE I Technical Specifications SMS POS (Visa & Visa Electron) Technical Specifications
1.6.D.3.b
Table 1-2:
Acquirer Penalties for Non-Compliance with the Data Quality Compliance Program
Violation Time Period Visa Action or Fine
Problem Not Resolved After Second Notification Letter Problem not resolved after receipt of Notification Problem not resolved after receipt of Notification Problem not resolved after receipt of Notification 60 calendar days 90 calendar days 120 calendar days, plus every 30 calendar days for each subsequent month until compliance is achieved Resolution Date Not Met Problem not resolved by the agreed-upon date Problem not resolved Problem not resolved Agreed-upon resolution date Within 30 calendar days of the agreed-upon resolution date Within 60 calendar days of the agreed-upon resolution date, plus every 30 calendar days for each subsequent month until compliance is achieved US $5,000 US $10,000 US $25,000 per month US $5,000 US $10,000 US $25,000 per month
1.6.D.6 Acquirer Penalties for Incorrect Use of Electronic Commerce Transaction Indicator Values
Table 1-4: Acquirer Penalties for Incorrect Use of Electronic Commerce Transaction Indicator Values
1.6.D.6
Acquirer Penalties for Incorrect Use of Electronic Commerce Transaction Indicator Values An Acquirer is subject to the penalties specified in Table 1-4 if an Electronic Commerce Transaction is not identified with the correct Electronic Commerce Transaction indicator values specified in the following exhibits: BASE II Record Requirements (Exhibit 2L) Required Message Content for VisaNet Financial Transactions (Exhibit 3A) Required Message Content for VisaNet Authorization Requests (Exhibit 3B) Table 1-4: Acquirer Penalties for Incorrect Use of Electronic Commerce Transaction Indicator Values
Violation Warning Uncorrected Violation (Month 4) Uncorrected Violation (Month 5) Uncorrected Violation (Months 6-12) Uncorrected Violation (Months 13-18) Uncorrected Violation (Month 19 and subsequent months) Visa Action, Notification, or Fine Notification of violation with specific date for correction, not to exceed 3 months Acquirer assessed US $5,000 fine per Merchant identified Acquirer assessed US $10,000 fine per Merchant identified Acquirer assessed US $25,000 fine each month per Merchant identified Visa may suspend the Merchant from participation in the Visa Program Visa may permanently disqualify the Merchant from participation in the Visa Program
Chapter 1: General Regulations 1.6.D.7 Penalties for Incorrectly Identifying Authorization Requests for Online Gambling Transactions Table 1-6: Penalties for Merchant Violations of the Online Gambling Credit Compliance Program
1.6.D.7
1.6.D.7.a
Penalties for Incorrectly Identifying Authorization Requests for Online Gambling Transactions An Acquirer is subject to the penalties specified in Table 1-5 if an Authorization Request for an Online Gambling Transaction contains incorrect data or fails to include both: Merchant Category Code 7995, as specified in Section 5.4.C POS Condition Code 59, as specified in Required Message Content for VisaNet Authorization Requests (Exhibit 3B)
Table 1-5:
Acquirer Penalties for Failure to Correctly Identify Authorization Requests for Online Gambling Transactions
Month Month 1 Month 2 in a 12-month period Month 3 in a 12-month period Month 4 and subsequent months in a 12-month period Visa Action or Fine US $25,000 fine per Merchant URL or Sponsored Merchant URL identified US $50,000 fine per Merchant URL or Sponsored Merchant URL identified US $100,000 fine per Merchant URL or Sponsored Merchant URL identified Visa may permanently disqualify the Merchant or IPSP from participation in the Visa Program
Violation Uncorrected Violation Uncorrected Violation Uncorrected Violation Uncorrected Violation
1.6.D.7.b
Visa may prohibit an Acquirer from contracting with a new Online Gambling Merchant for a period of 1 year or more if the Acquirer has 1 or more non-compliant Merchants identified for any 4 or more months during a 12-month period. Penalties for Online Gambling Credit Compliance Program An Acquirer is subject to the penalties specified in Table 1-6 for an Online Gambling Merchant in the Online Gambling Credit Compliance Program, as specified in Section 4.13.I.1 Table 1-6: Penalties for Merchant Violations of the Online Gambling Credit Compliance Program
Violation Uncorrected violation up to 3 months in a 12-month period Uncorrected violation 4 or more months in a 12-month period One or more non-compliant Merchants identified for 4 or more months in a 12-month period Visa Action or Fine US $50 per credit over the 5% threshold Visa may permanently disqualify the Merchant from participation in the Visa Program Visa may prohibit the Acquirer from contracting with a new Online Gambling Merchant for a period of 1 year or more
1.6.D.8
This excludes Merchants participating in the Cardholder Funds Transfer pilot program.
10
1.6.D.9 Penalty for Member Failure to Report Fraud
Table 1-8: Fines for Failure to Complete the PIN Security Requirements Self-Audit or Self-Audit Compliance Statement, or Respond to Non-
1.6.D.9
Penalty for Member Failure to Report Fraud If a Member is deemed non-compliant as specified in Section 3.13.A.4, the Member is subject to a penalty, as specified in Table 1-7.
Table 1-7:
Penalties for Failure to Report

Warning Letter Yes Yes Not applicable Not applicable Not applicable Suspension of Fraud Chargeback Rights1 Not applicable Not applicable 90 calendar days 180 calendar days Indefinite until compliance achieved Fine (Minimum Amount) $0 $0 US $25,000 US $50,000 Regional decision based upon reevaluation Onsite Member Audit Not applicable Not applicable Not applicable Yes Not applicable
Occurrence First Second Third Fourth Fifth
1. Chargeback reason codes will be determined by the appropriate Visa Regional Office, as specified in the applicable Regional Operating Regulations.
1.6.D.10
Penalty for Member Failure to Complete PIN Security Requirements Self-Audit or Self-Audit Compliance Statement, or Respond to Non-Compliance Notification A Member is subject to the fines specified in Table 1-8 if the Member fails to comply with Section 2.1.E and do the following: Complete and return the PIN Security Requirements Self-Audit form Complete and return the PIN Security Requirements Self-Audit Compliance Statement Respond to a non-compliance Notification Table 1-8: Fines for Failure to Complete the PIN Security Requirements Self-Audit or Self-Audit Compliance Statement, or Respond to Non-Compliance Notification
Calendar Days Annual due date + 29 calendar days Due date + 30 calendar days to 59 calendar days Due date + 60 calendar days to 89 calendar days Due date + 90 calendar days to 119 calendar days Due date + 120 calendar days and every 30 calendar days onward Fine No fine US $10,000 fine US $10,000 fine US $10,000 fine US $25,000 fine
11
Chapter 1: General Regulations 1.6.D.11 Acquirer Penalties for Merchants Identified as High Risk Exceeding Acceptable Chargeback Ratios 1.6.D.12 Penalties for Member Failure to Comply with the Electronic Commerce Merchant Monitoring Program
1.6.D.11
Acquirer Penalties for Merchants Identified as High Risk Exceeding Acceptable Chargeback Ratios Table 1-9 specifies the penalties per International Chargeback for Acquirers of High-Risk Merchants placed in the Global Merchant Chargeback Monitoring Program.
Table 1-9:
High-Risk Chargeback Monitoring ProgramAcquirer Penalties

Event Month Months 1-3 Months 4-6 Month 7 and subsequent months Visa Action or Fine US $100 per Chargeback per month for each identified Merchant Outlet US $150 per Chargeback per month for each identified Merchant Outlet US $150 per Chargeback per month for each identified Merchant Outlet and Visa may disqualify the Merchant from participation in the Visa Program Visa may disqualify the Merchant from participation in the Visa Program
Merchant meets or exceeds the specified Chargeback ratio1 Merchant meets or exceeds the specified Chargeback ratio1 Merchant meets or exceeds the specified Chargeback ratio1
Merchant meets or exceeds the specified Chargeback ratio1 without an effective Chargeback reduction plan, and 2 of the following levels of Chargeback activity are reached: Merchants Chargeback ratio is 2 or more times the specified Chargeback ratio Merchant is assessed fees for 3,000 or more Chargebacks Merchant is assessed US $1 million or more in Global Merchant Chargeback Monitoring Program fees Acquirer does not identify a High-Risk Merchant with the correct Merchant Category Code, as specified in Section 2.3.H.3.a
1. The Chargeback ratio threshold is 2.0%.
Single month
Single month When reached
When violation occurs
US $25,000 per Merchant per month
1.6.D.12
Penalties for Member Failure to Comply with the Electronic Commerce Merchant Monitoring Program An Acquirer is subject to the penalties specified in Table 1-10 if it fails to terminate a Merchant, Internet Payment Service Provider (IPSP), or Sponsored Merchant that displays a Visa-Owned Mark on its Website or accepts Cards for the purchase or trade of child pornography.
SEE ALSO: Section 4.1.C.5.b
12
Table 1-10: Acquirer Penalties for Non-Compliance with the Electronic Commerce Merchant Monitoring Program
Event Merchant or its principals, IPSP, or Sponsored Merchant identified for 1 month in a 12-month period Merchant or its principals, IPSP, or Sponsored Merchant not terminated within 7 calendar days of Notification Same Merchant or its principals, IPSP, or Sponsored Merchant identified for any 2 months in a 12-month period Same Merchant or its principals, IPSP, or Sponsored Merchant identified for any 3 months in a 12-month period Same Merchant or its principals, IPSP, or Sponsored Merchant identified for any 4 months in a 12-month period Visa Action or Fine Notification of violation sent to Acquirer
US $50,000 per Merchant URL or Sponsored Merchant URL US $50,000 per Merchant URL or Sponsored Merchant URL US $50,000 per Merchant URL or Sponsored Merchant URL, plus an additional US $250,000 fine Both: US $50,000 per Merchant URL or Sponsored Merchant URL, plus an additional US $250,000 fine Visa may prohibit the Acquirer from contracting with a new Electronic Commerce Merchant or IPSP for a period of 1 year or more Both: US $50,000 per Merchant URL or Sponsored Merchant URL, plus an additional US $250,000 fine Visa may both: - Require the Acquirer to terminate all existing Electronic Commerce Merchants and IPSPs - Prohibit the Acquirer from contracting with a new Electronic Commerce Merchant or IPSP Both: US $50,000 per Merchant URL or Sponsored Merchant URL, plus an additional US $250,000 fine Visa may revoke the Members acquiring privileges
Same Merchant or its principals, IPSP, or Sponsored Merchant identified for any 5 months in a 12-month period
Same Merchant or its principals, IPSP, or Sponsored Merchant identified for any 6 months in a 12-month period
13
Chapter 1: General Regulations 1.6.D.13 Penalties for Member Failure to Comply with the Chip Interoperability Compliance Program Table 1-11: Member Penalties for Non-Compliance with the Chip Interoperability Compliance Program
1.6.D.13
1.6.D.13.a
Penalties for Member Failure to Comply with the Chip Interoperability Compliance Program The Chip Interoperability Compliance Program provides the framework for a Member or Members agent identified with high-severity Chip interoperability problems to establish an agreed-upon resolution plan and effect a timely resolution. Visa requires the Chip Interoperability Compliance Program when Visa determines that progress toward an agreed-upon resolution is no longer acceptable. A Member is subject to the penalties specified in Table 1-11 if Visa determines that the Member or Members agent has violated the Chip Interoperability Compliance Program by failing to either: Establish and commit to an agreed-upon Chip interoperability resolution plan Make satisfactory progress toward an agreed-upon Chip interoperability resolution plan
SEE ALSO: Section 3.3.A.1.c Section 4.4.C.1.b
1.6.D.13.b
Table 1-11: Member Penalties for Non-Compliance with the Chip Interoperability Compliance Program
Violation Initial identification and confirmation of a violation Unaddressed violation Month Month 1 Visa Action or Fine Member receives Notification that Visa will take action if the situation is not addressed to the satisfaction of Visa within 30 calendar days Visa discontinues any Member incentives associated with deployment of products that have been identified as contributors to interoperability problems. Visa may also suspend other incentives. Visa issues a second Notification that fines may apply if the situation is not corrected to the satisfaction of Visa within 60 calendar days of the second Notification Unaddressed violation Unaddressed violation Months 4-5 Month 6 and subsequent months Member is assessed US $25,000 per month Member is assessed US $50,000 per month
Month 2
14
1.6.D.14 Penalties for Incorrect Use of Dynamic Currency Conversion
Table 1-12: Dynamic Currency Conversion Actions and Penalties
1.6.D.14
Penalties for Incorrect Use of Dynamic Currency Conversion An Acquirer is required to register with Visa before offering Dynamic Currency Conversion and to effect a timely resolution of violations that occur when any of the identified parties violate the Visa International Operating Regulations. Table 1-12 specifies the actions and penalties that may occur when an Acquirer, an Acquirers Merchant Outlet, or agent violates the Dynamic Currency Conversion requirements.
Table 1-12: Dynamic Currency Conversion Actions and Penalties

Dynamic Currency Conversion Action Registration Event Acquirer fails to register itself, its Merchant Outlet, or agent Failure to register within 10 calendar days from the date of notification letter on failure to register Failure to register within 30 calendar days from the date of notification letter on failure to register Visa Action or Fine Notification of violation with specific date of correction and request for action plan US $10,000 fine per unregistered Acquirer, Merchant Outlet, or agent per month
Visa may: Require the Acquirer to stop the Dynamic Currency Conversion being offered by the unregistered Merchant Outlet, or agent Prohibit the Acquirer from contracting with any Dynamic Currency Conversion Merchant Outlet, or agent Notification of violation with specific date of correction and request for action plan
Merchant Outlet Dynamic Currency Conversion Violations
Merchant Outlet non-compliant with one or more Dynamic Currency Conversion rules Failure to provide action plan for violation resolution within 30 calendar days from the date of notification letter on Dynamic Currency Conversion violation Failure to provide action plan for violation resolution within 60 calendar days from the date of notification letter on Dynamic Currency Conversion violation
US $10,000 fine per non-compliant Merchant Outlet per month
Visa may: Require the Acquirer to stop the Dynamic Currency Conversion being offered by the Merchant Outlet Prohibit the Acquirer from contracting with any Dynamic Currency Conversion Merchant Outlet
15
Chapter 1: General Regulations 1.6.D.15 Penalties for the Merchant Fraud Performance Program 1.6.D.15 Penalties for the Merchant Fraud Performance Program
Table 1-12: Dynamic Currency Conversion Actions and Penalties (Continued)

Dynamic Currency Conversion Action Dynamic Currency Conversion Approval Revocation Event Uncorrected Acquirer, Acquirers Merchant Outlet, or agent Dynamic Currency Conversion violation Visa Action or Fine Visa may revoke Dynamic Currency Conversion approval from the Acquirer, an Acquirers Merchant Outlet, or agent for: Repeated or persistent violation of the Visa International Operating Regulations following notice from Visa to the Acquirer to remedy any breach and failure to do so within a reasonable time frame Repeated or persistent Cardholder complaints identified against an Acquirer or an Acquirers Merchant Outlet, or agent within a three month period and the Acquirer failed to comply with the Visa International Operating Regulations regarding its Merchant Outlet, or agent pertaining to disclosure, Cardholder choice and fee disclosure Failure to ensure proper Merchant Outlet staff training and retraining on Dynamic Currency Conversion to ensure compliance Failure to prevent its Merchant Outlet from deploying a Point-of-Transaction Terminal or other Merchant Outlet procedures that will lead or has led to a violation of the Visa International Operating Regulations
1.6.D.15
Penalties for the Merchant Fraud Performance Program The Merchant Fraud Performance Program measures Merchant Outlet activity and identifies Merchant Outlets requiring performance improvement when the fraud thresholds are met or exceeded as specified in the Visa Merchant Fraud Performance Program Guide. If a Merchant Outlet continues to meet or exceed the fraud performance thresholds: The Acquirer will be liable under Chargeback Reason Code 93, Merchant Fraud Performance Program for fraudulent Transactions at Merchant Outlets in the program Visa will apply escalating financial penalties to the Acquirer Visa can ultimately disqualify the Merchant Outlet from the Visa payment system
SEE ALSO: Visa Merchant Fraud Performance Program Guide Chapter 7, Transaction Receipt Retrieval, Chargebacks, and Representments Reason Code 93, Merchant Fraud Performance Program
16
1.6.D.16 Acquirer Penalties for Illegal Cross-Border Transaction Activity
1.6.E.1 Data Compromise Recovery Eligibility
1.6.D.16
Acquirer Penalties for Illegal Cross-Border Transaction Activity An Acquirer is subject to the penalties specified in Table 1-13 for failure to take appropriate action if a Merchant is identified by Visa as engaging in illegal cross-border Transaction activity.
Table 1-13: Acquirer Penalties for Merchants Engaging in Illegal Cross-Border Transaction Activity
Violation Warning Uncorrected Violation Month First month in a 12-month period Second month in a 12-month period Third month in a 12-month period Fourth month in a 12-month period Fifth month in a 12-month period Visa Action or Fine Warning letter requesting response with specific date for correction US $25,000 fine per Merchant, Merchant URL, Sponsored Merchant, or Sponsored Merchant URL identified US $50,000 fine per Merchant, Merchant URL, Sponsored Merchant, or Sponsored Merchant URL identified Visa may permanently disqualify the Merchant, Sponsored Merchant, or IPSP from participation in the Visa Program Visa may prohibit the Acquirer from contracting with a new Merchant for a period of 1 year, or some other sanction
Uncorrected Violation
SEE ALSO: Section 1.3 Section 3.2.A.3 Section 4.1.B.1
1.6.E
Data Compromise Recovery Solution

An Issuer may recover incremental counterfeit fraud losses resulting from a data compromise event involving theft of full Magnetic-Stripe Data under the Data Compromise Recovery solution as described in this section.
1.6.E.1
Data Compromise Recovery Eligibility Visa will determine a data compromise event, fraud and Issuer eligibility under the Data Compromise Recovery solution.
17
Chapter 1: General Regulations 1.6.E.2 Data Compromise Event Time Period 1.6.E.4 Data Compromise Acquirer Fraud Loss Liability
1.6.E.1.a
Visa will determine data compromise event eligibility based on all of the following: Forensic confirmation or preponderance of evidence that a breach exists A violation of the Payment Card Industry Data Security Standards occurred that could allow a compromise of account data Full Magnetic Stripe counterfeit fraud occurred on a portion of exposed Account Numbers A minimum of 10,000 Account Numbers were exposed and a minimum of US $100,000 in Magnetic Stripe counterfeit fraud occurred during the data compromise event time period, as defined in Section 1.6.E.2
1.6.E.1.b
Visa will determine fraud eligibility based on all of the following: Counterfeit fraud was reported to Visa, as specified in Section 3.13.A Authorized counterfeit fraud Transactions with full Magnetic-Stripe Data occurred, including Card Verification Value Counterfeit fraud Transactions occurred after the Magnetic-Stripe Data was exposed
1.6.E.1.c
Visa will determine Issuer eligibility for unrecovered counterfeit fraud losses, based on the Issuer being both: Capable of receiving Visa data compromise fraud alerts In compliance with regional Issuer fraud control programs
1.6.E.2
1.6.E.2.a
Data Compromise Event Time Period An Acquirers liability under the Data Compromise Recovery solution is limited to a maximum time period of 13 months and is associated with a single data compromise event. The data compromise event time period begins with the earliest known data exposure, not to exceed 12 months prior to the data compromise event alert and concludes 30 calendar days following the data compromise event alert. Data Compromise Issuer Fraud Loss Recovery Issuers total fraud loss recovery is limited to both the: Maximum liability assigned to the Acquirer by Visa Amount recoverable from the Acquirer
1.6.E.2.b
1.6.E.3
1.6.E.3.a
1.6.E.3.b
Visa has no liability for an Acquirers or any other partys inability to pay any amount owed during Data Compromise Recovery. Data Compromise Acquirer Fraud Loss Liability Acquirers deemed liable for a data compromise event will be obligated to bear the assigned liability as determined by Visa. Visa reserves the right to adjust an Acquirers total liability for a data compromise event.
1.6.E.4
1.6.E.4.a
1.6.E.4.b
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1.6.E.5 Data Compromise Recovery Funds Distribution and Administration Fee
1.7.B.2 Use of Visa-Owned Marks for Visa Program
1.6.E.5
Data Compromise Recovery Funds Distribution and Administration Fee Visa will submit debits to the responsible Acquirer and credits, less administrative fees, to eligible Issuers through the Global Member Billing System.
1.7
1.7.A
MARKS LICENSE
License Grant for Visa-Owned Marks
Visa grants to each Member, excluding one that is solely a Plus Program Participant, a non-exclusive, non-transferable license to use each of the Visa-Owned Marks only in conjunction with the applicable Visa Programs that are licensed to the Member.
ADDITIONAL INFORMATION: Contact the regional Legal representative for information
1.7.B
1.7.B.1
1.7.B.1.a
Use of the Visa-Owned Marks

General A Member must: Acknowledge that Visa owns all Visa-Owned Marks Agree that it will do nothing inconsistent with this ownership Agree that the use of all Visa-Owned Marks must be for the benefit of, and on behalf of, Visa
1.7.B.1.b
A Member must not state or imply that it is the exclusive owner or provider of any Visa, Visa Electron, Visa Cash, Plus, Verified by Visa, or Visa TravelMoney Program, except as stated in the Visa International Operating Regulations. A Member must not imply or use any denotation or legend of Marks registration or ownership, except as required or consented to by Visa. At a Members request, Visa will provide a current list of both the: Countries in which a denotation or legend must be used Required denotation or legend
1.7.B.1.c
1.7.B.1.d
A Member desiring to use a denotation or legend of registration or ownership with any proprietary Mark or Trade Name used in association with, or on the same piece as, any Visa-Owned Mark, may do so only if Visa both: Determines that this use will not adversely affect the rights of Visa Has provided written approval
1.7.B.2
1.7.B.2.a
Use of Visa-Owned Marks for Visa Program Visa grants to each Member, excluding one that is solely a Plus Program Participant, a non-exclusive, non-transferable license to use each of the Visa-Owned Marks only in conjunction with the applicable Visa Programs that are licensed to the Member.
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Chapter 1: General Regulations 1.7.B.3 Use of Visa-Owned Marks in Corporate Names 1.7.B.3 Use of Visa-Owned Marks in Corporate Names
1.7.B.2.b
Each Member agrees that all use of the Visa-Owned Marks, as well as the nature and quality of all services rendered under these Marks, must comply with the Visa International Operating Regulations or the Visa Product Brand Standards. A Member must only use the Visa-Owned Marks: To denote or promote a Visa Program To promote a Members Visa Program In operations in support of its Visa products or services
1.7.B.2.c
1.7.B.2.d
A Member must not use any of the Visa-Owned Marks to indicate that Visa endorses, is identified with, or sponsors goods or services other than those of Visa, except as permitted in Section 1.7. Use of Visa-Owned Marks in Corporate Names Only with prior written consent from the Visa International Board may a Member, or a wholly owned subsidiary of one of its members that exclusively engages in Visa Transaction processing, use the Visa Brand Name in its corporate name or other business name, except as permitted in Section 1.7.B.2.c. A Member must not file or register any of these names with any governmental office without prior written consent from the Visa International Board.
1.7.B.3
1.7.B.3.a
1.7.B.3.b
A Member must not use the name of a country with the Visa Brand Name or any other Visa-Owned Mark in its corporate name or other business name, unless the Visa International Board has granted exclusive jurisdiction to the Member under the Visa International By-Laws. In a country with a single Group Member, a Group Member may use "Visa" as a part of its corporate legal name and identity as permitted in the Visa International Operating Regulations. In a country with multiple Group Members, a Group Member must not use "Visa" as part of its corporate legal name or identity. When multiple Group Members exist in the same country, 12 months after the formation of the new Group Member, the existing Group Member must not use the name "Visa" in its corporate name and identity. The Visa International Board must grant permission to a Member requesting use of the name Visa or any other Visa-Owned Mark as part of their corporate name or identity. When Visa International Board permission is granted the name must be used: In a Members corporate name and must include the country identifier. The name Visa must not be used without the country identifier. In all media (business cards, letterhead, press releases, Websites, etc.) and must contain a clear indication of actual corporate identity, including full legal name In a contract or legal instrument with third parties, the Member must clearly state that it does not have the authority to act (and is not acting) as an Agent of, or representing Visa International, any Visa Region, or affiliate Visa International Board may grant a variance to this section at its sole discretion.
1.7.B.3.c
1.7.B.3.d
1.7.B.3.e
A National Organization established in compliance with Article XVI of the Visa International By-Laws may use Visa as part of its corporate legal name and identity as provided in the Visa International Operating Regulations.
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1.7.B.4 Use of Visa-Owned Marks on Cards
1.7.B.7 Use of a Visa-Owned Mark with Member Sponsorships
1.7.B.4
Use of Visa-Owned Marks on Cards All graphic reproductions of any Visa-Owned Marks must comply with Chapter 10, "Card and Marks Requirements" and the Visa Product Brand Standards.
1.7.B.5
1.7.B.5.a
Use of Visa-Owned Marks in Any Media A Member must not allow a Merchant or other entity to use any Visa-Owned Mark for promotional or advertising purposes in any media, unless both the: Member distributes the material Visa International Operating Regulations or the Visa Product Brand Standards permit their use
1.7.B.5.b
A Member must identify itself by city and principal name, and may substitute the local Branch name and city, if desired, on all supplies, materials (including broadcast), and oral or written solicitations sent to current or prospective Cardholders or Merchants. A Member must not state or imply in these materials that any other Members Cards or Merchant materials are being replaced, are invalid, or should be destroyed. A Member must not state or imply that Visa provided or endorsed these materials unless Visa designed them for Member use. A Member agrees, if requested, to supply Visa with samples of any materials bearing any Visa-Owned Mark produced by or for the Member. A Member must not use a Visa-Owned Mark in such a way that it could be mistaken for an actual Card and used in a Transaction. Use of Olympic Marks, logos, designations, and authenticating statements in any media with any Visa Program Mark must comply with Chapter 10, "Card and Marks Requirements," the Visa Product Brand Standards, and the current Visa Olympic Tool Kit. Materials bearing any of the Visa-Owned Marks must not degrade the Marks. Use of a Visa-Owned Mark with Member Sponsorships A Member may use a Visa-Owned Mark to sponsor a specific sporting, musical, artistic, or other event only with prior written consent from Visa.
1.7.B.5.c
1.7.B.5.d
1.7.B.5.e
1.7.B.5.f
1.7.B.7
1.7.B.7.a
A Member must obtain written approval from Visa for its planned use of any VisaOwned Mark in the sponsorship of events, including all advertising, promotions, and public relations. These rules do not apply to the purchase of advertising not specifically tied to sponsorship of these events. The Member may use these Marks only in a country where it is licensed to do so. The written approval request must specify each country where the sponsorship activity will occur. If a Member plans sponsorship activities in any additional country at a later date, it must submit a new request. A Member must submit the approval request to Visa at least 2 months prior to the anticipated release date of any materials associated with the sponsorship activities or the start date of the sponsored event, whichever is earlier.
1.7.B.7.b
1.7.B.7.c
21
Chapter 1: General Regulations 1.7.C Protection and Assessment of Visa-Owned Marks 1.7.C.1 Protection of Visa-Owned Marks
1.7.B.7.d
A Member must not use the Visa-Owned Marks with the Marks of any of the following, or its subsidiaries or affiliates, in any sponsorship activity: American Express Company Morgan Stanley Dean Witter & Co. MasterCard International Any other entity that the International Board deems competitive
1.7.B.7.e
A Member participating in any sponsorship activity must clearly convey in all of its communications and displays that only the Member, not Visa, is the sponsor. The Member must not state or imply that it owns any of the Visa-Owned Marks. A Member must ensure that it uses each Visa-Owned Mark within the scope of the written approval from Visa. After Notification from Visa, a Member must correct any improper use of any of these Marks.
1.7.B.7.f
1.7.C
Protection and Assessment of Visa-Owned Marks

Visa owns all Marks associated with Visa and its programs. Their protection is vital to all Members.
SEE ALSO: The Visa Product Brand Standards
1.7.C.1
1.7.C.1.a
Protection of Visa-Owned Marks A Member or a Members agent must not use, register, or attempt to register a company name, product name or Mark that may be identical or confusingly similar to any Visa-Owned Mark, including: Names Trademarks Service Marks Trade Names Logos Words Symbols
ADDITIONAL INFORMATION: If Visa International determines that a Members trademark is identical or confusingly similar to a Visa-Owned Mark, the Member will be required to immediately withdraw its trademark application or registration and discontinue use of the Mark.
1.7.C.1.b
Unless express consent is granted by Executive Management of Visa International, Visa International reserves the sole right to initiate infringement proceedings or other challenges involving any of the Visa-Owned Marks.
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1.7.C.2 Brand Assessment
1.7.D.1 Plus Program Marks
1.7.C.1.c
Members acknowledge the proprietary rights of Visa International and that unauthorized or inappropriate use may cause irreparable damage or injury to Visa International. Visa International has the full authority to enforce all Visa regulations governing Members, Merchants, Agents, and other entities using the Visa-Owned Marks and Visa Brand Name. Each Member must cooperate with Visa to ensure protection of each of the VisaOwned Marks. Brand Assessment All Visa Owned Brand Marks must meet the Brand standards as established by Visa, including but not limited to: Global Brand Website Visa Product Brand Standards Website
1.7.C.1.d
1.7.C.2
1.7.C.2.a
1.7.C.2.b
Periodic Visa audits will be conducted to ensure that all entities authorized to use the Visa Brand Marks are doing so in a manner approved by Visa. Visa may conduct audits to ensure compliance with, but not limited to, the following: Use of the Visa Brand Mark and the Visa Brand Name Product related communications Partners and Sponsorship materials and implementations Advertising Direct mail Marketing materials Websites
1.7.D
1.7.D.1
1.7.D.1.a
Other Program Marks

Plus Program Marks The Plus Program Marks are all of the following: Plus Symbol Plus Logotype Plus Wordmark Plus Design Any other Mark that Visa adopts for use with the Plus Program
1.7.D.1.b
Upon request, Visa will grant to a Member not otherwise licensed a non-exclusive, non-transferable license to use each of the Plus Program Marks with the Plus Program. A Member must use the Plus Symbol only as a Mark indicating acceptance for ATM services. Any change to this provision requires a majority vote of the directors in attendance at any meeting of the Board of Directors where a quorum is present.
1.7.D.1.c
23
Chapter 1: General Regulations 1.7.D.2 The Verified by Visa Mark 1.7.E.2 Use of Partnership and Sponsorship Marks
1.7.D.2
1.7.D.2.a
The Verified by Visa Mark A Member using the Verified by Visa Mark must: Ensure that the Mark complies with Visa Product Brand Standards Not use the Mark in a way that implies endorsement of any other product or service Not use the Mark to indicate payment acceptance
1.7.D.2.b
An Acquirer must ensure that a Merchant using the Verified by Visa Mark complies with the Visa Product Brand Standards.
1.7.E
1.7.E.2
1.7.E.2.a
Member Use of Non-Visa-Owned Marks

Use of Partnership and Sponsorship Marks A Members enjoyment of pass-through rights to use the Marks and promotional materials of any organization with which Visa International has signed a global partnership or sponsorship agreement, including without limitation those of the Olympics and Disney Worldwide Services, Inc., must comply with the requirements specified in the Visa International Operating Regulations and supplemental documents that specify the Marks usage standards that must be maintained for that partnership or sponsorship. The partnership or sponsorship agreement governs in the case of ambiguity, conflict, or inconsistency between that agreement and any Visa International Operating Regulations, contract, sublicense, agreement, or other arrangements between Visa and any Member, Merchant, or affiliate. A Member must not make any use of such pass-through rights without the prior written approval of Visa International and the partner or sponsor organization. The right to use partnership or sponsorship Marks, logos, designations, and authenticating statements results from a partnership or sponsorship agreement between Visa and the partnership or sponsorship organization. A Member participating in certain Visa Programs may use the Marks, logos, designations, and authenticating statements associated with any partnership or sponsorship, including, but not limited to: The International Olympic Committee The organizing committees of the current Winter and Summer Olympic Games A National Olympic committee Disney Worldwide Services, Inc.
1.7.E.2.b
1.7.E.2.c
1.7.E.2.d
1.7.E.2.e
1.7.E.2.f
A Member may use the partnership or sponsorship Marks on Cards and decals, with other representations of certain Visa Program Marks in advertising and on promotional materials.
24
1.7.E.3 Multiple Marks
1.7.E.3 Multiple Marks
1.7.E.2.g
Each Member must strictly observe the guidelines for use of the partnership or sponsorship Marks as specified in governing documents, including, but not limited to: The current Visa Olympic Tool Kit Visa Toolkit for Disney The current Visa Rugby Tool Kit
1.7.E.2.h
After Notification from Visa, a Member must correct any improper use of the partnership or sponsorship Marks. Multiple Marks Other Marks may be used on Cards as follows: A Member must not use any Mark other than the Visa Brand Mark, Visa Brand Mark with the Electron Identifier, or Visa Cash Symbol on Cards to indicate Card acceptance at Merchant Outlets outside the country of Card issuance A Mark owned by a Single Merchant may appear on a Card as part of an affinity program approved by Visa. If the Mark is not one that is used as an identifier of payment services at Merchant Outlets other than those of the Single Merchant, this Mark is not considered to indicate payment acceptance. A Member may use non-Visa-owned brand marks to indicate acceptance at Merchant Outlets solely within the country of Card issuance only if these non-Visaowned brand marks are clearly less prominent than the Visa Brand Mark, or Visa Brand Mark with the Electron Identifier
1.7.E.3
1.7.E.3.a
1.7.E.3.b
A Member may use certain Visa Program Marks on items other than cards or for sponsorship activities with the Marks of the following or its subsidiaries or affiliates: American Express Company Morgan Stanley Dean Witter & Co.1 MasterCard International Any other entity the International Board deems competitive The overall appearance of this use must unmistakably convey the idea that the VisaOwned Mark, when used on items other than cards or for sponsorship activities, clearly identifies a product or service that is separate and distinct from any product or service of the entities listed above.
A variance to this requirement applies in the jurisdiction of Visa Europe.
25
Chapter 1: General Regulations 1.8 BIN LICENSE AND ADMINISTRATION 1.8.B.1 Member Requirements
1.8
1.8.A
1.8.A.1
BIN LICENSE AND ADMINISTRATION

BIN Licensing
BIN License Agreement A Principal or Associate must submit a BIN License Agreement (Exhibit 4A) to Visa prior to issuing any Card bearing the requested BIN or acquiring a Merchant using the BIN. By completing the BIN License Agreement (Exhibit 4A), the Member acknowledges that it will use the requested BIN only for the purpose noted on this form. A Member must submit a revised form to reflect any change in use prior to the effective date of the change.
SEE ALSO: The Visa Interchange Directory Update Form (Exhibit 4F) lists information needed for Authorization, Clearing, and Settlement processing for all BINs.
1.8.A.2
1.8.A.2.a
Visa Interchange Directory Update Form Each Member or VisaNet Processor assigned a BIN to use on Cards and through Interchange must submit a completed Visa Interchange Directory Update Form (Exhibit 4F) to Visa. In addition, the following Issuers must provide a Visa Interchange Directory Update Form (Exhibit 4F) for each Card BIN: Visa Gold/Premier and Visa Commercial Issuers Visa Electron Card Issuers
1.8.A.2.b
1.8.A.2.c
If any of the required Visa Interchange Directory Update Form (Exhibit 4F) information changes, a Member must immediately submit to Visa a new form with any updates for distribution to other Members and VisaNet Processors.
1.8.B
1.8.B.1
1.8.B.1.a 1.8.B.1.b
BIN Use
Member Requirements A BIN licensee is responsible for all activities associated with any BIN that it licenses. Only the Member licensed by Visa to use the BIN or the licensees designated agent on behalf of that Member may use the BIN for the purpose noted on the BIN License Agreement (Exhibit 4A). An Issuer using a BIN licensed to another Member must be uniquely identified within the first 10 digits of the Account Number. A VisaNet Processor with licensed BINs must use the BINs exclusively for processing activities. It must not use the BINs for issuing or acquiring purposes without prior written approval from Visa. A Member using Visa BINs for non-Visa purposes must obtain prior written approval from Visa. The Member must submit to Visa a BIN License Agreement (Exhibit 4A) identifying those uses.
1.8.B.1.c
1.8.B.1.d
1.8.B.1.e
26
1.8.C BIN Administration Changes
1.9.B Member Financial Liability
1.8.C
1.8.C.1
BIN Administration Changes

Visa Responsibility Visa will make the VisaNet system changes required to accommodate mergers and acquisitions, portfolio sales, and program transfers only after Visa acknowledges receipt of a Change of BIN Licensee User Form (Exhibit 4B) and a Member Portfolio Sale Notification (Exhibit 4D) as appropriate.
1.8.C.2
1.8.C.2.b
Member Responsibility A Member with a licensed BIN must not sell or exchange any BIN. However, Visa may, at its sole discretion, accommodate requests for BIN transfers in connection with a portfolio sale. A Member or VisaNet Processor that no longer uses a BIN must release it to Visa by completing a Release of BIN Form (Exhibit 4E). The Member must not use a BIN recalled by Visa after the recall effective date. A Member must use a Release of BIN Form (Exhibit 4E) to request cancellation of a previously requested BIN release. A Principal or Associate that downgrades to Participant status must either: Return its licensed BINs to Visa by completing a Release of BIN Form (Exhibit 4E) prior to the effective date of the status change request Transfer the BIN to its sponsoring Principal by completing a Change of BIN Licensee User Form (Exhibit 4B)
1.8.C.2.c
1.8.C.2.d
1.8.C.2.e
1.8.C.2.f
A Member must only use a BIN licensed to its sponsoring Principal.
1.9
1.9.A
SALE OR TRANSFER
Notification
The Members involved in the sale or transfer of any of the following must forward to Visa, within 10 calendar days of the sale or transfer, a completed Member Portfolio Sale Notification (Exhibit 4D): All or part of an Issuers accounts for Visa Cards or Visa Electron Cards All or part of a Members Cheque portfolio All or part of an Acquirers Merchant accounts Controlling interest in a Member
1.9.B
Member Financial Liability

Visa holds the selling institution financially liable for all portfolio activities, in addition to payment of applicable service fees, until Visa acknowledges receipt of all required documentation.
27
Chapter 1: General Regulations 1.9.C Mergers, Acquisitions, or Restructuring 1.15.A Use of a VisaNet Processor or Third Party
1.9.C
Mergers, Acquisitions, or Restructuring

If the portfolio sale results from a merger, acquisition, or Member restructuring, all Visa membership qualifications must be met by the surviving or acquiring entity. Membership documentation must be submitted to Visa, as specified in the Visa International By-Laws and Visa International Operating Regulations.
1.13 FOREIGN ACTIVITIES

Each Member (or its Group Member) must notify Visa in writing, at least 60 calendar days prior to commencement, of each country where the Member either: Performs any Visa, Visa Electron, Visa Cash, Plus, or Visa TravelMoney Program services Uses, displays, or supplies any materials bearing a Visa-Owned Mark These requirements are in addition to those of the Visa International By-Laws, Section 2.10(g).
1.15 AGENTS
This section defines a Members responsibilities if the Member uses an agent to perform services governed by the Visa International Operating Regulations and the prescribed penalties if these rules are not followed. Section 3.12.A specifies requirements for Card Manufacturer and ThirdParty Personalizer certification.
1.15.A
Use of a VisaNet Processor or Third Party

A Member using a VisaNet Processor or Third Party must:1 Complete and return to Visa a VisaNet Processor and Third Party Registration and Designation Instructions (Exhibit 5E) Ensure that the non-Member VisaNet Processor completes and returns to Visa a VisaNet Letter of Agreement (Exhibit 5A) Notify Visa, by submitting an updated VisaNet Processor and Third Party Registration and Designation Instructions (Exhibit 5E) of any change in a VisaNet Processor or Third Party, including termination or change of ownership, relationship, or business function with the VisaNet Processor or Third Party within 5 business days of the change Visa reserves the right to impose registration fees, to be determined at the Regional Office level.
An exception applies for a Member acquiring Airline Transactions if the Airline is using an Airline Authorizing Processor.
28
1.15.A.1 General Responsibilities
1.15.A.1 General Responsibilities
1.15.A.1
General Responsibilities A Member must: Execute a written contract with an agent that meets the minimum standards, as specified in the Visa International Operating Regulations Have written policies and procedures that meet the minimum standards and practices established by Visa for evaluating and approving the use of VisaNet Processors and Third Parties Distribute written policies and procedures to VisaNet Processors and Third Parties Establish a risk management program to control risks related to the use of VisaNet Processors and Third Parties, such as: - Loss of operational control - Service provider failure - Confidentiality, and physical and logical security of Cardholder and Transaction Information Verify that the principals and senior management of the VisaNet Processor and Third Party have the requisite knowledge and experience to successfully perform the contracted services (except when a VisaNet Processor is a Member or special Licensee) Conduct a physical inspection of the business premises (except when a VisaNet Processor is a Member or special Licensee) to: - Verify inventory - Review solicitation or sales material - Inspect operational controls - Monitor security standards regarding unauthorized disclosure of, or access to, Visa sensitive data and other payment systems Transaction Information Ensure that all VisaNet Processors and Third Parties comply with applicable Visa requirements, including, but not limited to: - Account or Transaction Information access, as specified in the Payment Card Industry Data Security Standard - ATM deployment and operational support compliance with the Visa Global ATM Member Guide and the Member ATM Responsibilities document available from its Regional Office - PIN Entry Device deployment and operational support compliance with the PIN Management Requirements manuals Maintain a file on a VisaNet Processor and Third Party that includes all applicable documentation, and retain this file, with the reason for discontinuance, for a minimum of 2 years following discontinuance of the VisaNet Processor and Third Party agreement Conduct a background investigation prior to contracting with a VisaNet Processor and Third Party and its principals to verify financial responsibility (except when a VisaNet Processor is a Member or special Licensee)
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Chapter 1: General Regulations 1.15.A.2 Fines and Penalties 1.15.C Use of an Internet Payment Service Provider
1.15.A.2
1.15.A.2.a
Fines and Penalties A Member using a VisaNet Processor or Third Party that fails to comply with the Visa International By-Laws and Visa International Operating Regulations is subject to fines and penalties, as specified in Section 1.6.D. Visa may assess fines resulting from the activities of a Member performing services on behalf of another Member to both the: Performing Member Member for which the services are performed The total paid by both Members must not be more than the fine or penalty amount for the violation involved.
1.15.A.2.b
1.15.A.2.c
Visa may impose penalties, such as suspension or decertification, resulting from the activities of an agent, whether a Member or non-Member is performing services on behalf of another Member. If a Member acts as an agent and provides Clearing services for another Member, it is considered a single entity with that other Member in determining repetitive violations. The combined liability of all Members for an agents failure to comply must not be more than the fine or penalty amount for the violation involved.
1.15.A.2.d
1.15.A.2.e
1.15.B
Use of an Airline Authorizing Processor

Prior to implementing a direct connection to VisaNet, a Member must ensure that an Airline Authorizing Processor has either: Completed and submitted a VisaNet Letter of Agreement (Exhibit 5A) to its Regional Office Signed a separate agreement with Visa
1.15.C
Use of an Internet Payment Service Provider

An Acquirer contracting with an Internet Payment Service Provider (IPSP) is liable for all acts, omissions, and other adverse conditions caused by the IPSP and its Sponsored Merchants, including, but not limited to: Chargebacks Failure to provide service Related legal costs
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1.15.D Contract Requirements Between Members, VisaNet Processors, and Third Parties
1.15.E.2 Misrepresentations by an Agent
1.15.D
Contract Requirements Between Members, VisaNet Processors, and Third Parties

A Member must execute a written contract with each VisaNet Processor and Third Party that performs activities or services on behalf of a Member, in connection with the operation of the Members Visa-related business. The contract must: Include minimum standards established by Visa including, but not limited to: - Policies - Procedures - Service levels - Performance standards Include language that: - Permits Visa to conduct financial and procedural audits and general reviews at any time - Requires agents to make Cardholder and Merchant information available to Members, Visa, and regulatory agencies Ensure that the agent will comply with all of the following: - Visa International Operating Regulations - Visa International By-Laws - Applicable Regional Operating Regulations - Member ATM Responsibilities document, if applicable - Payment Card Industry Data Security Standard - Applicable local law
1.15.E
1.15.E.1
Prohibitions
General Requirement Visa may permanently prohibit a Principal Member and its agents from providing services associated with Visa Products for good cause, as specified in the Visa International By-Laws, Section 2.16.
1.15.E.2
Misrepresentations by an Agent An agent must not present itself: To prospective Cardholders and Merchants under any other Trade Name except the one registered with Visa on the VisaNet Processor and Third Party Registration and Designation Instructions (Exhibit 5E) Or appear to be a Member of Visa unless the agent is an existing Member
31
Chapter 1: General Regulations 1.15.F Agreements with Visa 1.15.G Marketing Materials
1.15.F
1.15.F.1
Agreements with Visa

General Requirements Visa may require a Members agent or independent contractor to enter into an agreement directly with Visa prior to the delivery of any of the following: V.I.P. System software BASE II software Visa Extended Access1
1.15.F.2
Agreement Terms The agreement may specify terms and conditions for use of software or equipment that Visa determines necessary to protect its proprietary rights. This provision does not require Visa to agree to this type of arrangement, nor does it give any agent or independent contractor the right to use VisaNet.
1.15.G
Marketing Materials
A Member must ensure that its agent:2 Uses only marketing materials approved by the Member Ensures that all marketing materials displaying Visa-Owned Marks also include the Member name, which must be more prominent and in a larger font than that of the agent For Prepaid Card distribution, ensures that any Website displaying the Visa-Owned Marks or offering Visa Card services clearly and conspicuously include the Member name, which must be located within close proximity to the Visa-Owned Marks as specified in the Visa International Prepaid Card Products Program Guidelines. Is prominently identified on the marketing materials as an agent or representative of the Member
1 2
This requirement does not apply to a U.S.A. Member using Direct Exchange (DEX). A variance to this requirement applies in the jurisdiction of the Canada Region.
32
2
2.1
2.1.A
2.1.A.1
Risk Management
GENERAL SECURITY REQUIREMENTS

A Member must comply with the requirements specified in the Member Fraud Control Manual.
Investigations
Member Responsibilities A Member must conduct a thorough investigation of suspected or confirmed fraud or laundering on a Cardholder account.
2.1.A.2
Investigation Requirements Visa may require a Member to conduct an additional investigation. If required, a Member must: Cooperate fully with Visa Provide access to the premises involved in the investigation Provide access to all applicable records
2.1.B
2.1.B.1
Investigative Assistance
Member Responsibilities A Member must assist other Members with an investigation of fraudulent activity with a Visa Card or Visa Electron Card by performing tasks such as: Interviewing Merchants, Cardholders, suspects, witnesses, and law enforcement personnel Obtaining handwriting samples, photographs, fingerprints, and any other similar physical evidence Recovering lost, stolen, or Counterfeit Visa Cards or Visa Electron Cards Providing information to proper authorities for the possible arrest of suspects, at the Issuers request Performing any other reasonable investigative assistance
2.1.B.2
2.1.B.2.a
Payment for Investigative Services A Member that requests investigative services of other Members must pay an investigative service fee, as specified in Section 8.5. A Member that performs investigative services for other Members must prepare an itemized statement for the Member requesting the services.
2.1.B.2.b
33
Chapter 2: Risk Management 2.1.C Lost or Stolen Card Reports 2.1.D.2 Notification of Card Recovery
2.1.C
2.1.C.1
Lost or Stolen Card Reports

Member Responsibility A Member must, on behalf of other Members, both: Accept a report from a Cardholder or his designated representative of either a: - Lost or stolen Visa Card or Visa Electron Card - Compromised or fraudulently used Virtual Account Notify the Issuer
2.1.C.1.a
A Member must do all of the following: Provide the Issuer with the information required on the Lost or Stolen Card Report (Exhibit 1A) If an incomplete Account Number is provided, supply the Issuer with the address and telephone number where the Cardholder may be contacted Notify the Visa International Service Center if unable to establish contact with the Issuer
2.1.C.1.b
If a Cardholder requests an Emergency Replacement Card or Emergency Cash Disbursement, the report must include both the: Address and telephone number where a Member may contact the Cardholder Emergency Cash Disbursement amount requested, if applicable
2.1.C.2
Reimbursement A Member may collect a handling fee, plus telecommunication charges, as specified in Table 8-17.
2.1.D
2.1.D.1
Recovered Cards
Card Recovery One of the following may recover a Visa Card or Visa Electron Card and return it to a Member: A Merchant A local law enforcement agency A Members employee
2.1.D.2
2.1.D.2.a
Notification of Card Recovery A Member that receives a recovered valid or counterfeit Visa Card or Visa Electron Card must advise the Issuer of the recovery circumstances by the end of the next business day after receiving the Card.
34
2.1.D.3 Notification of Recovered Counterfeit Cards
2.1.D.3 Notification of Recovered Counterfeit Cards
2.1.D.2.b
A Member must send the following to the Issuer on the Input Date of the fee collection, but no later than 5 business days, after the Visa Card or Visa Electron Card is recovered: For a recovered Card without a Chip, the Card cut horizontally so as not to damage the Magnetic Stripe, hologram, or embossed or printed Account Number (if applicable) For a recovered Chip Card, so as not to damage the Chip, the Member must either: - Punch a hole through the middle of the Magnetic Stripe to make it unreadable - Cut away the corner of the Card at the opposite end of the Chip. A corner cut must be at a 45-degree angle and extend approximately 25mm (1 inch) from the corner of the Card. Recovered Card Advice (Exhibit 1E) specifying the recovery reasons, such as: - Listed on Card Recovery Bulletin - Authorization Response to routine Authorization Request - Authorization Response to referral call - Inadvertently left by Cardholder
2.1.D.3
2.1.D.3.a
Notification of Recovered Counterfeit Cards An Issuer that receives a Counterfeit Visa Card or Visa Electron Card must send the following to Visa: For a recovered Card without a Chip, the Card must be cut horizontally so as not to damage the Magnetic Stripe, hologram, or embossed or printed Account Number (if applicable) For a recovered Chip Card, so as not to damage the Chip, the Member must either: - Punch a hole through the middle of the Magnetic Stripe to make it unreadable - Cut away the corner of the Card at the opposite end of the Chip. A corner cut must be at a 45-degree angle and extend approximately 25mm (1 inch) from the corner of the Card. Recovered Counterfeit Card Notification (Exhibit 1F) specifying the recovery reasons, such as: - Listed on Card Recovery Bulletin - Printed digits differ from embossed digits
2.1.D.3.b
Visa may grant exceptions to the above if the recovered Counterfeit Visa Card or Visa Electron Card has been identified as evidence in a legal proceeding.
35
Chapter 2: Risk Management 2.1.E Account and Transaction Information Security 2.1.E.2 Loss or Theft of Account or Transaction Information
2.1.E
2.1.E.1
Account and Transaction Information Security

Overview A Member must: Maintain all materials or records in any form that contain account or Transaction Information in a safe and secure manner with access limited to authorized personnel, as specified in the Payment Card Industry Data Security Standard Ensure that agreements and contracts with agents and Merchants clearly establish their responsibilities to meet Visa standards, liabilities for failure to meet the standards, and allow for inspections by the Member or Visa Ensure that all agents and Merchants with access to account or Transaction Information comply with the Payment Card Industry Data Security Standard Ensure that all agents and Merchants do not store any of the following, subsequent to Authorization: - Full contents of any track data taken from the Magnetic Stripe (on a Card, in a Chip, or elsewhere) - Card Verification Value 2 used to verify Card-not-present Transactions - PIN or the encrypted PIN block Upon request, certify to Visa that agents and Merchants are in compliance with the conditions specified in the Payment Card Industry Data Security Standard
2.1.E.2
2.1.E.2.a
Loss or Theft of Account or Transaction Information A Member must immediately report the suspected or confirmed loss or theft, including loss or theft by one of its agents or Merchants, of any material or records that contain account or Transaction Information, as specified in the Member Fraud Control Manual. The Member must report the loss or theft to Visa security by telephone or fax. The report must contain, to the extent possible, all of the following: Issuer name Form, number, and range of account information missing Specific Account Numbers missing Type of account information on missing material Pertinent details about the loss or theft and ensuing investigation Contact name and telephone number for additional information Name and telephone number of person reporting the loss or theft
2.1.E.2.b
36
2.1.E.3 Investigations
2.1.E.7 Penalty for Member Failure to Complete Security Self-Audit or Annual Certification, or Respond to Non-Compliance Notification
2.1.E.3
Investigations A Member must conduct a thorough investigation of the suspected or confirmed loss or theft of account or Transaction Information, as specified in the Member Fraud Control Manual.
2.1.E.4
Non-Compliance If Visa determines that a Member, its agent, or a Merchant has been deficient or negligent in securely maintaining the account or Transaction Information or reporting or investigating the loss of this information as specified in this section, Visa may fine the Member, as specified in Section 1.6.D, or require the Member to take immediate corrective action.
2.1.E.5
PIN Security Self-Audit Requirements An Acquirer or its agent processing PINs for Visa Transactions must comply with the security requirements specified in the PIN Security manual, including the requirement to perform a PIN Security Requirements Self-Audit. Failure to comply with the security requirements specified in the manual may subject the Acquirer to the fines specified in Section 1.6.D.10 and Table 1-8.
2.1.E.6
2.1.E.6.a
PIN Security Non-Compliance An Acquirer that fails to respond within 30 calendar days of receipt of a noncompliance Notification, following an onsite inspection for PIN security violations, may be fined or have its certification suspended until the response has been received and acknowledged by the applicable Regional Office. An Acquirer that provides an action plan in response to a Notification but does not perform its commitments, must post a performance bond or escrow US $100,000 until either: Compliance is confirmed by Visa International Risk Management Acquirer certification is suspended
2.1.E.6.b
2.1.E.6.c
If Acquirer certification is suspended, the Acquirer may forfeit the posted or escrowed amount. Penalty for Member Failure to Complete Security Self-Audit or Annual Certification, or Respond to Non-Compliance Notification An Acquirer is subject to the penalty specified in Section 2.1.E.6.b if it fails to comply with Section 2.1.E.5.
2.1.E.7
37
Chapter 2: Risk Management 2.1.F Counterfeit Losses 2.1.F.2 Responsibility for Misencoded Visa or Visa Electron Cards
2.1.F
2.1.F.1
Counterfeit Losses
Responsibility for Counterfeit Transactions Visa assigns liability to the Issuer or Acquirer for counterfeit Transactions, based on the following priorities in the order shown: The Acquirer, if the Merchant identified on a Risk Identification Service Chargeback Exception Report contributed to the origination of the Counterfeit Transaction Receipt The Acquirer first receiving the Counterfeit Transaction Receipt, if the BIN is not assigned to a Member The Acquirer that submitted the Transaction into Interchange, if an Authorization was required and not obtained, as specified in Section 5.1.E, or the Account Number encoded on the Magnetic Stripe of a Visa Card or Visa Electron Card was authorized but was different than the embossed or printed Account Number submitted into Interchange The Issuer identified by the manufacturer product information printed on the reverse side of the Visa Card or Visa Electron Card or under the signature panel or Magnetic Stripe, if the counterfeit Visa Card or Visa Electron Card was recovered and resulted from either the loss or theft of an unembossed and unencoded Visa Card or unencoded Visa Electron Card bearing the Visa Program Marks The Issuer, if its BIN appears on the Counterfeit Transaction Receipt or the BASE II Clearing Record for the counterfeit Transaction
2.1.F.2
Responsibility for Misencoded Visa or Visa Electron Cards Visa assigns liability for payment of Transaction Receipts resulting from the use of a Misencoded Visa Card or Visa Electron Card as follows: To the Acquirer that received the Transaction Receipt, if the Misencoded Visa Card bears a BIN that was not assigned to a Member. The Acquirer is liable until both: - The Misencoded Visa Card or Visa Electron Card is recovered - Visa identifies the Issuer that ordered its manufacture To the Issuer to which the BIN is assigned, if an Acquirer receives a Misencoded Visa Card or Visa Electron Card bearing a valid BIN but an invalid Account Number. The Issuer is liable both: - If the Acquirer presents the Transaction Receipt within 180 calendar days of the Transaction Date - Until the Issuer that ordered the manufacture of the Visa Card or Visa Electron Card is identified
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2.1.F.3 Issuer or Owner Identification
2.2.A.2 Certification of Third-Party Personalizer
2.1.F.3
2.1.F.3.a
Issuer or Owner Identification Visa identifies the Issuer that ordered the manufacture of the Visa Card or Visa Electron Card by either the name printed on the Visa Card or Visa Electron Card or the manufacturer product information printed in one of the following areas: On the back of the Visa Card or Visa Electron Card Under the signature panel Under the Magnetic Stripe
2.1.F.3.b
There is no time limit on a Members right to reassign liability to the Issuer under this section.
2.2
2.2.A
2.2.A.1
VISA RIGHTS AND RESPONSIBILITIES

Card Manufacturer and Third-Party Personalizer Certification
Certification of Approved Manufacturer Visa will certify and register as Approved Manufacturer of Visa Cards or Visa Electron Cards, a manufacturer that complies with Section 3.12.A and Security Validation Requirements for Card Vendors.
2.2.A.2
Certification of Third-Party Personalizer Visa will certify and register a Third-Party Personalizer that complies with Section 3.12.A, Security Validation Requirements for Card Vendors, Logical Security Validation Requirements for Card Personalization Vendors, and the Visa Card Personalization Agreement.
ADDITIONAL INFORMATION: Visa will supply, upon Issuer request, a list of Approved Manufacturers and their certified Visa Card products or Visa Electron Program products.
39
Chapter 2: Risk Management 2.2.B Corporate Risk Reduction Procedures 2.2.B Corporate Risk Reduction Procedures
2.2.B
Corporate Risk Reduction Procedures

Upon receipt of instructions imposing conditions, as specified in Section 2.16 of the Visa International By-Laws, a Member or agent must implement risk reduction measures that may include, but are not limited to, the following: Prohibiting or limiting any of the following actions: - Issuing new or reissued Cards - Signing or re-signing Merchants - Using any independent sales organizations Blocking the Authorization of Cardholder Transactions or prohibiting Acquirers from obtaining Authorization for Transactions on behalf of certain Merchants Terminating some or all Merchants that either: - Conduct Transactions where the Cardholder is not present or where goods or services are to be delivered after the Transaction Date - Receive a volume of Chargebacks that substantially exceeds the system average Pledging collateral to secure a Members or agents obligations and reimbursement to Visa for any expenses incurred ensuring compliance Redirecting Settlement funds to avoid potential losses, as specified in Section 6.3.B.1, including, but not limited to: - Rerouting Settlement funds around the financial institution that normally holds the Members or agents funds - Holding funds to ensure the correct application of Cardholder funds - Holding funds for the payment of Merchants - Holding funds for the future payment of Chargebacks - Withholding funds for the purpose of obtaining collateral or meeting other Member obligations - Prohibiting or limiting a Members right to sponsor Participant Members Requiring a Member to change one or more of its designated agents
40
2.3 RISK MANAGEMENT SERVICES
Table 2-1: Card Recovery Bulletin Regions
2.3
2.3.A
2.3.A.1
2.3.A.1.a
RISK MANAGEMENT SERVICES

Card Recovery Bulletin Service
Overview The Card Recovery Bulletin Service both: Identifies blocked Account Numbers and BINs for which an Issuer wants the Visa Cards recovered Enables Merchants to complete Transactions that do not otherwise require Authorization
2.3.A.1.b
Visa publishes both the Card Recovery Bulletin and an electronic Regional Card Recovery File that list the Account Numbers and BINs of Visa Cards for pick up outside of Visa U.S.A. Members must comply with the procedures specified in the Card Recovery Bulletin Users Guide when listing Account Numbers or using the bulletin to identify Account Numbers with a Pick Up Card status. Availability The Card Recovery Bulletin Service is available in each of the Card Recovery Bulletin Regions, as specified in Table 2-1.
SEE ALSO: Card Recovery Bulletin Users Guide Visa Interchange Directory Volume llDispute Resolution Rules, Dispute Group 3Authorization, Reason Code 70
2.3.A.1.c
2.3.A.2
Table 2-1:
Card Recovery Bulletin Regions

Areas Included Asia-Pacific Central and Eastern Europe, Middle East, and Africa Canada Visa Europe Latin America and Caribbean U.S.A. Not included in Card Recovery Bulletin
Visa Regions A B C E F 1-9 0
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Chapter 2: Risk Management 2.3.A.3 Regional Card Recovery File 2.3.B EMV Liability Shift for Fraudulent Transactions
2.3.A.3
2.3.A.3.a
Regional Card Recovery File A Member that converts the Regional Card Recovery File to magnetic tape or paper must receive prior written consent from Visa. Visa waives this requirement if the Member reproduces all proprietary and confidential and Copyright notices in the magnetic tape or paper copy. If a Merchant or an Acquirer converts the Regional Card Recovery File to paper, it may use an Account Number only to verify Visa Cards for Transactions that do not require Authorization, as specified in Section 5.1.E. Effective Dates The Card Recovery Bulletin becomes effective on Saturday of the publication week and remains valid until the next editions effective date. At its discretion, Visa may adjust the effective dates.
2.3.A.3.b
2.3.A.4
2.3.A.5
Fees Pickup, Decline, or A non-US Issuer pays a fee to Visa U.S.A. for each Referral Response issued at a Merchant Outlet located in Visa U.S.A., as specified in Chapter 8, "Fees."
2.3.B
EMV Liability Shift for Fraudulent Transactions

The EMV Liability Shift Principles, as specified in Section 3.3.B and Section 4.3, apply to all Intraregional Transactions in the jurisdiction of the CEMEA Regional Office. This includes Transactions occurring at both POS and ATM devices. The EMV Liability Shift Principles, as specified in Section 3.3.B and Section 4.3, apply to all Interregional Transactions occurring at POS devices, between the jurisdiction of the CEMEA Regional Office and Visa Europe. Effective 1 July 2008, the EMV Liability Shift Principles, as specified in Section 3.3.B and Section 4.3, apply to all Interregional Transactions between the jurisdiction of the CEMEA Regional Office and Visa Europe. This includes Transactions occurring at both POS and ATM devices. Effective 1 October 2010, the EMV Liability Shift Principles, as specified in Section 3.3.B and Section 4.3, apply to all Interregional Transactions.1,2
A variance to this requirement applies in the jurisdictions of the Latin America and Caribbean and U.S.A. Regions, to exclude Transactions involving Issuers and Acquirers from those Visa Regions. A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region, to exclude ATM Cash Disbursement Transactions and Card-Present non-Counterfeit Transactions involving Issuers and Acquirers from that Visa Region.
42
2.3.C Card Verification Service
2.3.D.1 Overview
2.3.C
Card Verification Service

All Members must participate in the Card Verification Service.
2.3.C.1
2.3.C.1.a
Issuer Participation An Issuer must be capable of receiving the POS Entry Mode code and processing the Card Verification Value according to the procedures specified in the BASE II Clearing Data Codes. All Cards must be encoded with the Card Verification Value, as specified in the Payment Technology Standards Manual. At the Issuers option, the Cardholder Verification Value contained in the MagneticStripe Image (track 2 equivalent data) on the Chip (Chip Card Verification Value iCVV) may differ from the Card Verification Value encoded on the Cards Magnetic Stripe. Effective 1 January 2009, all newly issued EMVChip CardEMV Chip Cards and existing EMV Chip Cards on renewal must use Chip Card Verification ValueiCVV as part of the Magnetic-Stripe Image, as defined in the Payment Technology Standards Manual.1 Acquirer Requirements An Acquirer must ensure that its Merchant Card acceptance terminal transmit the entire unaltered contents of the Magnetic Stripe data or be subject to a Chargeback, as specified in Section 4.4.B.1.b.
2.3.C.1.b
2.3.C.1.c
2.3.C.1.d
2.3.C.2
2.3.C.3
Visa Responsibility An Issuer may have Visa verify the Card Verification Value in all Authorization Requests, or may elect to verify the Card Verification Value itself.
SEE ALSO: Payment Technology Standards Manual V.I.P. System manuals BASE II Clearing manuals
2.3.D
2.3.D.1
Exception File Service

Overview A VisaNet Processor that wishes to participate in the Exception File service must notify Visa in writing at least 90 calendar days prior to implementation.
A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region until 1 January 2010.
43
Chapter 2: Risk Management 2.3.D.2 Updates 2.3.E.1 Issuer Participation
2.3.D.2
Updates An Issuer must add an Account Number to the Exception File if: A Visa Card or Visa Electron Card was reported lost, stolen, or counterfeit, and must be recovered A Deposit-Only Account Number is reported compromised Authorization must always be denied to this Account Number Authorization must always be granted to this Account Number Issuer-defined Authorization limits apply to this Account Number The Acquirer must contact the Issuer to obtain Authorization for this Account Number
2.3.D.2.a
An Issuer must update the Exception File with the following information to ensure the accuracy of the Exception File records: Account Number Authorization Response Purge date of the record Card Recovery Bulletin Region where the Visa Account Number should be published, if applicable
SEE ALSO: Card Recovery Bulletin Users Guide VisaNet manuals Original Credits Member Requirements manual
2.3.D.2.b
An Issuer may submit updates to the Exception File using the Exception File Update Form (Exhibit 1B).
2.3.E
Advanced Authorization (Effective 18 July 2008)

Where available, Advanced Authorization is an optional, subscription-based, real-time risk management product that delivers risk data to Issuers in the Authorization Request to alert them to possible fraudulent activity on their Cardholder accounts.
2.3.E.1
Issuer Participation An Issuer and its Processor that wishes to implement Advanced Authorization must: Comply with the certification requirements for Advanced Authorization as specified in the appropriate VisaNet Users Manual Complete an end-to-end validation test in accordance with the requirements specified in the Visa Advanced Authorization Integration Guide Comply with the terms and conditions specified in the Visa Advanced Authorization Integration Guide
44
2.3.E.2 Confidentiality
2.3.H.2 Enrollment
2.3.E.2
Confidentiality An Issuer and its Processor must: Comply with confidentiality and security requirements related to the use of the VisaNet system and Visa confidential information, as specified in Section 1.4 Store all Advanced Authorization operational materials, such as manuals and password protected CD-ROMs, in a secure area limited to selected personnel, and render all data unreadable prior to discarding such materials
SEE ALSO: VisaNet Users Manual Visa Advanced Authorization Integration Guide Section 1.4
2.3.F
PIN Verification Service

The PIN Verification Service is an optional Visa service that verifies the Cardholders PIN in an Authorization Request, which an Issuer may choose to use by submitting a written request to Visa at least 90 calendar days prior to implementation.
ADDITIONAL INFORMATION: An Issuer may choose to use the service either: As a full-time service for all Authorization Requests that include a PIN If the Issuer is unavailable or unable to respond within the time required by the assured Transaction response parameters
SEE ALSO: VisaNet manuals
2.3.G
Positive Cardholder Authorization Service

An Issuer must select minimum Activity File Parameters for all Transactions, including T&E Transactions, as specified in the VisaNet Manuals.
2.3.H
2.3.H.1
Visa Risk Manager, Effective 16 May 2008

Issuer Participation Where available, Visa Risk Manager is an optional, subscription-based suite of risk management products that allows Issuers to react to high-risk Transactions at the Pointof-Transaction as well as to conduct offline case management.
2.3.H.2
Enrollment To subscribe to Visa Risk Manager, an Issuer must complete and comply with the Visa Risk Manager enrollment package available from its Regional Office.
45
Chapter 2: Risk Management 2.3.I Merchant Fraud Performance Program 2.3.J.2 Chargeback Handling Fees
2.3.I
Merchant Fraud Performance Program

The Merchant Fraud Performance Program is a risk management service that enables Acquirers to monitor Fraud Activity at Merchant Outlets.
2.3.I.1
Criteria A Merchant Outlet is identified in the Merchant Fraud Performance Program if it meets or exceeds monthly fraud levels specified in the Visa Merchant Fraud Performance Program Guide.
2.3.I.2
Compliance An Acquirer must address any fraud exposure attributed to a Merchant Outlet that is identified by the Merchant Fraud Performance Program within the time period specified in the Visa Merchant Fraud Performance Program Guide, or face possible corrective actions as specified in the Visa Merchant Fraud Performance Program Guide.
SEE ALSO: Visa Merchant Fraud Performance Program Guide
2.3.J
Global Merchant Chargeback Monitoring Program

Visa monitors International Transactions to identify Merchant Outlets that generate excessive Chargebacks in relation to International Transactions.
2.3.J.1
Criteria A Merchant is placed in the Global Merchant Chargeback Monitoring Program if any of its Merchant Outlets meets or exceeds all of the following monthly performance activity levels for International Transactions: 200 Chargebacks 200 Transactions 2.0% ratio of Chargebacks to Transactions Visa may modify or create new monthly performance levels after evaluation of the programs success in identifying Merchants that adversely cause undue economic hardship or damage to the goodwill of the Visa system.
2.3.J.2
2.3.J.2.a
Chargeback Handling Fees Visa assesses an Acquirer a Chargeback handling fee of US $100 for each International Chargeback received for each identified Merchant Outlet once the Merchant has been placed in the Global Merchant Chargeback Monitoring Program. If the Acquirer and Merchant have not implemented procedures to reduce Chargebacks, Visa may assess the Acquirer an increased Chargeback handling fee not exceeding US $200 for each International Chargeback received for its Merchant. Visa collects the Chargeback handling fee from the Acquirer, and disburses it to the Issuer initiating the Chargeback, less a US $30 administration fee, through the Visa Integrated Billing Statement.
2.3.J.2.b
2.3.J.2.c
46
2.3.J.3 Global Merchant Chargeback Monitoring Program Merchants Identified as High Risk
2.3.L.1 Visa Anti-Money Laundering Program Requirements
2.3.J.3
2.3.J.3.a
Global Merchant Chargeback Monitoring Program Merchants Identified as High Risk A Merchant required to use one of the following Merchant Category Codes is considered high risk: 5962Direct MarketingTravel-Related Arrangement Services 5966Direct MarketingOutbound Telemarketing Merchants 5967Direct MarketingInbound Telemarketing Merchants 7995Betting, including Lottery Tickets, Casino Gaming Chips, Off-Track Betting, and Wagers at Race Tracks
2.3.J.3.b
Section 1.6.D.11 specifies the penalties per International Chargeback for Acquirers of Merchants identified as high risk placed in the Global Merchant Chargeback Monitoring Program. Visa Rights Visa may assess or suspend fees to accommodate unique or extenuating circumstances. Fees will no longer be assessed once the Merchant has met acceptable performance levels; however, fees may continue to be assessed, or a Merchant may be prohibited from participating in the Visa Program as specified in Table 1-9 or Section 4.13.L.2, if Visa determines that the Merchant is causing undue economic hardship to the Visa system as a result of high dispute volumes.
2.3.J.4
2.3.K
2.3.K.1
Acquirer Monitoring Program

Program Criteria Visa monitors an Acquirer to determine disproportionate fraud-to-sales ratios.
2.3.K.2
Acquirer Non-Compliance An Acquirer exceeding 3 times the worldwide or regional fraud-to-sales ratio for more than one quarter will be considered non-compliant and may be subject, but not limited, to the following fines and penalties: Monetary fines specified in the applicable Visa Regional Operating Regulations Temporary suspension of contracting with new Merchants Termination of membership
2.3.L
Visa Anti-Money Laundering Program

Visa maintains an anti-money laundering program reasonably designed within the context of laws and regulations applicable to Visa to prevent the Visa system from being used to facilitate money laundering or the financing of terrorist activities.
2.3.L.1
2.3.L.1.a
Visa Anti-Money Laundering Program Requirements Consistent with the legal and regulatory requirements applicable to a Member, a Member must implement and maintain an anti-money laundering program that is reasonably designed to prevent the use of the Visa system to facilitate money laundering or the financing of terrorist activities.
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Chapter 2: Risk Management 2.3.L.2 Visa Anti-Money Laundering Program Compliance 2.3.L.2 Visa Anti-Money Laundering Program Compliance
2.3.L.1.b
A Member must cooperate with Visa in the administration of the Visa anti-money laundering program, including but not limited to the following: Assisting Visa in guarding against Card issuance and Merchant acquiring in circumstances that could facilitate money laundering or the financing of terrorist activities Identifying circumstances of heightened risk and instituting policies, procedures, controls, or other actions specified by Visa to address the heightened risk Providing a copy of the Members anti-money laundering plan if requested by Visa Ensuring the adequacy of the applicable controls implemented by designated agents of the Member
2.3.L.2
Visa Anti-Money Laundering Program Compliance If Visa determines that a Member or the Members designated agent has failed to comply with any of the requirements specified in Section 2.3.L.1, Visa may, consistent with local law, impose conditions on or require additional actions of the Member or the designated agent, to prevent possible money laundering or financing of terrorist activities. These actions may include, but are not limited to, the following: Implementation of additional policies, procedures, or controls Termination of a Merchant or Cardholder Agreement Termination of an agent agreement Termination of Visa membership Assessment of fines or penalties Other action that Visa in its sole discretion determines to take with respect to the Member or the Members designated agent
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3
3.1
3.1.A
Issuer Requirements & Information
GENERAL REQUIREMENTS
Visa Product Hierarchy
An Issuer must establish a premium product value hierarchy based on features, performance standards, and spending limits as follows1: A Visa Platinum card must be equal to or higher in value to a Cardholder than a Visa Gold/ Premier Card A Visa Gold/Premier Card must have more value to a Cardholder than a Visa Classic Card A Visa Business Gold Card must have more value to a Cardholder than a Visa Business Card
3.1.B
3.1.B.1
Cardholder Agreements
Cardholder Agreement Prohibition An Issuer must include language in its Cardholder agreement that a Card must not be used for any unlawful purpose, including the purchase of goods or services prohibited by local law applicable in the Cardholders jurisdiction.
SEE ALSO: Section 1.3
3.1.B.2
International Transaction and Currency Conversion Disclosure An Issuer must provide a complete written disclosure of any fees that may be charged to a Cardholder for an International Transaction or when currency conversion occurs.
3.1.C
Card Requirements
Issuers must comply with the requirements in this section.
A variance to this requirement applies in the jurisdiction of the U.S.A. Region.
49
Chapter 3: Issuer Requirements & Information 3.1.C.1 Mark Usage 3.1.D.1 Account Range and BIN Assignment for New Visa Card Programs
3.1.C.1
3.1.C.1.a
Mark Usage Effective 1 September 2005 through 28 February 2007, an Issuer may issue or reissue a Visa Card or Visa Electron Card bearing either the Visa Flag Symbol or Visa Electron Symbol. The Card bearing either the Visa Flag Symbol or Visa Electron Symbol must both: - Expire no later than 30 June 2011 - Comply with Visa International Card and Marks Specifications Visa Brand Mark or the Visa Brand Mark with the Electron Identifier. The Card bearing either the Visa Brand Mark or the Visa Brand Mark with the Electron Identifier must comply with the Visa Product Brand Standards
3.1.C.1.b
All newly-created Visa Cards and Visa Electron Cards issued or reissued must both: Bear either the Visa Brand Mark or Visa Brand Mark with the Electron Identifier Comply with the Visa Product Brand Standards An Issuer may issue or reissue a Card bearing either the Visa Flag Symbol or Visa Electron Symbol to deplete existing card stock. The Card bearing either the Visa Flag Symbol or Visa Electron Symbol must both: Expire no later than 30 June 2011 Comply with the Visa International Card and Marks Specifications
3.1.C.1.c
Effective 1 July 2011, all Visa Cards and Visa Electron Cards must bear either the Visa Brand Mark or Visa Brand Mark with the Electron Identifier, as specified in the Visa Product Brand Standards. Card Specifications Issuers must comply with the following specifications for Card design, as applicable: Chapter 10, "Card and Marks Requirements" Visa Product Brand Standards for all Cards, except for Visa Cash Cards Visa Cash Program Operating Regulations for Visa Cash Cards Visa TravelMoney Product Guide for Visa TravelMoney Cards
3.1.C.2
3.1.D
BIN
A Principal or Associate must submit the following to Visa prior to issuing any Card bearing the requested BIN or acquiring a Merchant using the BIN, as specified in Section 1.8.A.1: BIN License Agreement (Exhibit 4A) Visa Interchange Directory Update Form (Exhibit 4F)
3.1.D.1
Account Range and BIN Assignment for New Visa Card Programs Effective 5 April 2008, an Issuer may establish multiple Visa card programs within the same BIN, as described in this section.
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3.1.D.2 Account Range and BIN Assignment for Existing Visa Card Programs
3.1.G.1 Overview
3.1.D.1.a
For a new Visa card program, an Issuer may assign either a: Unique BIN for each Visa card program Designated account range within a BIN for a specific Visa card program by completing Section 6 of the BIN License Agreement (Exhibit 4A)
3.1.D.1.c
Visa may require a business plan if an Issuer requests the assignment of designated account ranges to multiple Visa card programs within a single BIN. Account Range and BIN Assignment for Existing Visa Card Programs For existing Visa card programs, an Issuer must not request a new designated account range assignment within an active BIN.
3.1.D.2
3.1.D.3
Right to Deny an Account Range Request Visa reserves the right to deny a request for a designated account range within an existing BIN.
3.1.E
3.1.E.1
Account Number Specifications

General Requirements Table 3-1 lists the specifications for BIN and Account Number structures embossed, encoded, or printed on all Visa Cards and Visa Electron Cards.
3.1.F
3.1.F.1
3.1.F.1.a
Expiration Date Standards

General Issuing Requirements A Visa Card and Visa Electron Card must bear an expiration date on the front of the Card. The expiration date on a Visa Card or Visa Electron Card without a Cardholder name must not be more than X years from the date of issuance.1 Chip Card Requirements The expiration date on a Visa Card, Visa Electron Card, or Card bearing the Plus Symbol must not be later than the expiration date of the Issuers Public Key, or any security feature containing an expiration date in a Chip, if one is present on the Card.
3.1.F.1.b
3.1.F.2
3.1.G
3.1.G.1
PIN Program
Overview An Issuer must make a PIN available to each Cardholder for use with a Card, except that PIN issuance is not required for a Prepaid Card bearing the Visa Brand Mark, or Visa Brand Mark with the Electron Identifier.
A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region for Chip Cards.
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Chapter 3: Issuer Requirements & Information 3.1.G.2 Participation Requirements 3.1.H Interchange Reimbursement Fees
3.1.G.2
Participation Requirements An Issuer must: Notify each of its Cardholders of the available PIN Comply with the Payment Technology Standards Manual Successfully complete certification testing to demonstrate its capability to perform PIN Verification, or designate Visa to perform this function Select Stand-In Processing Issuer options pertaining to a Transaction for which a PIN is used
3.1.G.3
3.1.G.3.a
Service Code Requirements A Visa or Visa Electron Issuer must use one of the appropriate Service Codes that are valid for the applicable product, and the applicable Cardholder Verification Method on a Chip Card to communicate its Card acceptance policies, including PIN requirements at the Point-of-Transaction, as specified in the Payment Technology Standards Manual and the Visa Integrated Circuit Card Specifications. PIN Verification Procedures PIN Verification is required for all ATM Transactions. An Issuer may, at its option, provide PIN Verification for each Transaction by itself or using the Visa PIN Verification Service, as specified in Chapter 2, "Risk Management." If the Issuer performs PIN Verification, it must both: - Install a direct computer interface to the V.I.P. System - Comply with requirements for PIN processing specified in the VisaNet manuals If the Issuer uses the PIN Verification Service, it must comply with the Key Management Service procedures specified in the Payment Technology Standards Manual.
3.1.G.4
3.1.G.4.a 3.1.G.4.b
3.1.H
Interchange Reimbursement Fees

A Cash Disbursement Fee is paid by the Issuer to the Acquirer performing a Cash Disbursement, as specified in Chapter 8, "Fees."
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3.2 PAYMENT SERVICE STANDARDS
3.2.A.2 Assured Transaction Response Standards
3.2
3.2.A
3.2.A.1
3.2.A.1.a
PAYMENT SERVICE STANDARDS

Authorization Requirements
General Requirements An Issuer must provide Authorization services for all of its Cardholders, 24 hours a day, 7 days a week, using one of the following methods: Directly, as a VisaNet Processor Through another VisaNet Processor By other means approved by Visa
3.2.A.1.b
The Issuer must provide Authorization Responses as specified in the VisaNet manuals and: Meet the assured Transaction response standards specified in Section 3.2.A.2 Participate in the International Automated Referral Service1 and comply with the International Automated Referral Service Users Guide Participate in the Card Verification Service, as specified in Section 2.3.C
VISA RECOMMENDS: An Issuer should: Periodically review its international Authorization Responses Not systematically or permanently send a Decline Response to an Authorization Request for any of the following: - Mail/Phone Order Transactions - Electronic Commerce Transactions1 - Transactions from a specific country
1. For requirements specific to Electronic Commerce Transactions coded with an ECI value 6, see Section 3.2.A.3.
3.2.A.1.c
An Issuer must reverse the duplicate Transactions from its Cardholder records upon receipt of the Reversal information. Assured Transaction Response Standards Visa will monitor all Authorization Requests forwarded to an Issuer and ensure that each request receives a timely Authorization Response.
3.2.A.2
3.2.A.2.a
This requirement does not apply to Visa Electron Issuers.
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Chapter 3: Issuer Requirements & Information 3.2.A.3 Decline Response Standards 3.2.A.4 Electronic Commerce Transaction Indicator Value 6 (ECI 6) Decline Compliance Program
3.2.A.2.b
Visa may establish time limits for Intraregional Authorization Requests. The maximum time limit for response to an Authorization Request is: 15 seconds without PIN data 30 seconds with PIN data
3.2.A.2.c
If Visa does not receive an Authorization Response from an Issuer within the specified time limit, Visa will respond on behalf of the Issuer, using Stand-In Processing.
ADDITIONAL INFORMATION: Stand-In Processing parameters are applied to Recurring Transactions only if the Issuer is unavailable.
3.2.A.2.d 3.2.A.2.e
The Issuer is responsible for Transactions authorized by Stand-In Processing. If Visa receives an Issuer Authorization Response after it has initiated Stand-In Processing, it will not forward the Issuer-generated Authorization Response to the Acquirer. The Visa-generated Authorization Response takes precedence over the Issuers Authorization Response.
SEE ALSO: VisaNet manuals
3.2.A.3
3.2.A.3.a
Decline Response Standards An Issuer may systematically send a Decline Response to an Authorization Request for a Transaction that has been determined to be illegal. An Issuer must not systematically send a Decline Response to an Authorization Request for an Electronic Commerce Transaction coded with an ECI value 6, unless there is an immediate fraud threat. This prohibition does not apply to Visa products issued with restrictions clearly communicated to the Cardholder, e.g., a Card product issued for use exclusively in a Card-Present Environment. Electronic Commerce Transaction Indicator Value 6 (ECI 6) Decline Compliance Program An Issuer is prohibited from implementing systematic decline response parameters on Verified by Visa attempted authentication Transactions. Issuers must not maintain systematic decline response parameters for Transactions coded with Electronic Commerce Transaction Indicator Value 6 (ECI 6) beyond the period of an immediate fraud threat. This requirement does not apply to Visa products issued under restrictive terms clearly communicated to the Cardholder.1 Visa monitors an Issuers decline rates for Electronic Commerce Transaction Indicator Value 6 (ECI 6). An Issuer is determined to be non-compliant if it exceeds 500 Authorizations a month and a decline rate of 50% or more.
3.2.A.3.b
3.2.A.4
3.2.A.4.a
For example, in Visa U.S.A. some Issuers have Visa stand-in to decline all Online Gambling Transactions for legal purposes. Visa may remove these Transactions from the decline rate calculation when appropriate.
54
3.2.A.5 Chip Card Authorization Requirements
3.2.A.6 Referral Response and Approval Rate Standards
3.2.A.4.b
An Issuer determined to be non-compliant with the criteria in Section 3.2.A.4.a is subject to the actions or fines specified in Table 1-3. Chip Card Authorization Requirements For an Authorization of a Transaction processed below the Floor Limit, the Visa Smart Payment Application may either: Instruct the terminal to go Online Approve the Transaction using offline controls contained in the Chip
3.2.A.5
3.2.A.5.a
3.2.A.5.b
An Issuer of Chip Cards containing the Visa Smart Payment Application with Offline Authorization controls must define parameters to enable Offline Chip Authorization. An Issuer may exempt a Visa Card encoded with a Service Code from this requirement. An Issuer of a Visa Purchasing Card containing a Chip with a Visa Smart Payment Application with Offline Authorization controls may define parameters to enable Chip Offline Authorization. An Issuer of a Visa Electron Card containing a Chip with Offline Authorization controls may define parameters to enable acceptance at terminals with no Online Authorization capability. When Offline Authorization controls are defined in the Chip, and the upper limit for consecutive offline counters is specified, all Chip-initiated Transactions must go Online if the upper limit for the total number or value of consecutive offline Transactions is exceeded. If the terminal is unable to go Online, the Transaction must be declined. Referral Response and Approval Rate Standards An Issuer must not send a Referral Response to an Authorization Request involving an ATM or Electronic Commerce Transaction. If the Issuer does so, VisaNet will reject the Referral Response and process the Authorization Request according to Stand-In Processing parameters. A Referral Response generated on an International Transaction due to Issuer Standin Processing parameters will be converted to a Decline Response if both the: Transaction amount is less than US $500 Issuer is unavailable
3.2.A.5.c
3.2.A.5.d
3.2.A.5.e
3.2.A.6
3.2.A.6.a
3.2.A.6.b
3.2.A.6.c
An Issuer must not send a Referral Response to an Authorization Request for a Telephone Service Transaction with Merchant Category Code 4814, Telecommunication Services. If the Issuer does so, VisaNet will perform Stand-In Processing. If Stand-In Processing returns a Referral Response, the Referral Response will be converted to a Decline Response and forwarded to the Acquirer.
3.2.A.6.d
A Referral Response generated on an International Transaction by an Issuer to an Authorization Request for a Mail/Phone Order Transaction or Unattended Terminal Transaction will be converted by VisaNet to a Decline Response.
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Chapter 3: Issuer Requirements & Information Table 3-2: Maximum Monthly Referral Rates Table 3-2: Maximum Monthly Referral Rates
3.2.A.6.e
A Referral Response generated by an Issuer on an International Transaction will be converted by VisaNet to a Decline Response if both the: Transaction amount is less than US $100 Merchant Category Code in the Authorization Request is one of the following: - 4121Taxicabs and Limousines - 4784Tolls and Bridge Fees - 5411Grocery Stores and Supermarkets - 5814Fast Food Restaurants - 7523Parking Lots Parking Meters, and Garages - 7832Motion Picture Theaters
3.2.A.6.f
The referral rate is the number of Referral Responses stated as a percentage of all Authorization Requests processed by an Issuer, excluding those processed by Stand-In Processing. An Issuer must not exceed the monthly referral rate listed in Table 3-2 for its Visa Program in the specified Merchant categories. Maximum Monthly Referral Rates
Visa Classic Cards, Visa Gold/Premier Cards, and Visa Commercial Cards 0.5% 0.5% 0.5% 0.5% 0.5% 0.5% 0.5% Not allowed Visa Signature Cards, Visa Infinite Cards 0.3% 0.3% 0.2% 0.3% 0.2% 0.3% 0.3% Not allowed
Table 3-2:
Category
Visa Electron Cards
Retail Merchants Airlines Hotels Cruise Lines Car Rentals Mail/Phone Orders1 Quasi-Cash ATM Cash Disbursements
Not allowed Not allowed Not allowed Not allowed Not allowed Not allowed Not allowed Not allowed
1. Referral rates listed for Mail/Phone Order Transactions will also apply for Domestic Mail/Phone Order Transactions unless a different rate is specified in the applicable Regional Operating Regulations.
3.2.A.6.g
A Visa Electron Issuer must not generate a Referral Response to any Authorization Request for Visa Electron Cards. If an Issuer or its agent generates a Referral Response, it must both: Be available to receive the call, fax, or telex Respond with an Approval, Decline, or Pickup Response immediately after receiving the requested information
3.2.A.6.h
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Table 3-3: Minimum Monthly Approval Rates
3.2.A.7 Authorization Limits
3.2.A.6.i
An Issuer must maintain the minimum monthly approval rate1 listed in Table 3-3 for its Visa Program in the specified categories. Minimum Monthly Approval Rates
Visa Gold/ Premier Cards1 95% 95% 95% 95% 95% Not applicable Not applicable 65% 85% Visa Business and Visa Corporate Cards 95% 95% 95% 95% 95% Not applicable Not applicable 65% Not applicable Visa Purchasing Cards Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Visa Signature Cards 99% 99% 99% 99% 99% Not applicable Not applicable 65% 85%
Table 3-3:
Category
Visa Classic Cards1
Visa Infinite Cards
Retail Merchants Airlines Hotels Cruise Lines Car Rentals Mail/Phone Orders Quasi-Cash ATM Cash Disbursements Manual Cash Disbursements
Not applicable 90% 90% 90% 90% Not applicable Not applicable Not applicable Not applicable
99% 99% 99% 99% 99% Not applicable Not applicable 65% 85%
1. A variance to this requirement applies in the jurisdiction of the U.S.A. Region.
3.2.A.6.j
An Issuer must report its Referral and Approval Response rates for Domestic Transactions to Visa on a quarterly basis. Authorization Limits If an Issuer chooses to set higher limits, it must identify them on the Visa Interchange Directory Update Form (Exhibit 4F). A Visa Gold/Premier and Visa Infinite Card Issuer is subject to the mandated minimum Positive Cardholder Authorization Service Activity File Parameters and Issuer Limits as specified in the VisaNet manuals. A Visa Business Card or Visa Corporate Card Issuer is subject to the mandated minimum Positive Cardholder Authorization Service Activity File Parameters and Issuer Limits as specified in the VisaNet manuals.
3.2.A.7
3.2.A.7.a
3.2.A.7.b
3.2.A.7.c
The approval rate is the number of Positive Responses as a percentage of all Authorization Requests processed.
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Chapter 3: Issuer Requirements & Information 3.2.A.8 Mandatory Minimum Authorization Limits 3.2.B.5 Assistance to Acquirers in Obtaining Account Numbers
3.2.A.7.d
A Visa Purchasing Card Issuer may apply a minimum Issuer Limit of zero for Authorization Requests. Mandatory Minimum Authorization Limits Mandatory minimum Authorization limits do not apply to a Visa Prepaid Card or debit Visa Card Issuer. Visa may exempt an Issuer from the mandatory minimum Authorization limits.
SEE ALSO: V.I.P. System BASE I Processing Specifications (for Visa Mandatory Minimum Limits)
3.2.A.8
3.2.A.8.a
3.2.A.8.b
3.2.B
3.2.B.1
Clearing and Settlement Requirements

General Requirements An Issuer must provide Clearing and Settlement services for its Cardholders as specified in Chapter 6, "Payment Services" and the VisaNet manuals.
3.2.B.2
3.2.B.2.a
Retrieval Request Rate Standards The Retrieval Request rate is the number of requested Transaction Receipts stated as a percentage of the total incoming Interchange volume received by the Issuer. An Issuer must not exceed the monthly international Retrieval Request rate of 0.5% for T&E Transactions. A Member must report quarterly to Visa the conformance of its Domestic Transactions with this provision. Reimbursement for Interchange Transactions Each Issuer must pay the Acquirer the amount due for Transactions occurring with the use of a valid Card. This includes Transactions resulting from geographically restricted Card use outside the country of issuance.
3.2.B.2.b
3.2.B.3
3.2.B.4
Billing Currency An Issuer receives Interchange in its Billing Currency. If the Issuer uses more than one Billing Currency, it must have a separate BIN for each.
3.2.B.5
Assistance to Acquirers in Obtaining Account Numbers If an Acquirer contacts an Issuer for assistance in obtaining an Account Number, as specified in Section 4.9.B.1, the Issuer both: Must assist the Acquirer May require that all requests be in writing
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3.3 GENERAL PROGRAM REQUIREMENTS
3.3.A.3 Cardholder Verification Method
3.3
3.3.A
3.3.A.1
3.3.A.1.a
GENERAL PROGRAM REQUIREMENTS

Chip Card Issuers
Overview All new Visa or Visa Electron Chip programs, initiated on or after 1 January 2001, must be compliant with both: EMV specifications Visa Integrated Circuit Card Specifications Non-compliant Cards issued through 31 December 1999 may be non-compliant until they expire.
3.3.A.1.b 3.3.A.1.c
All Visa Smart Payment programs must be EMV- and VIS-Compliant. If Visa determines that an Issuer or Issuers agent has a high-severity Chip interoperability problem and that progress toward an agreed-upon resolution plan is no longer acceptable, the Issuer or Issuers agent is subject to the Chip Interoperability Compliance Program as specified in Section 1.6.D.13. A single Issuer must be designated and identified to a Cardholder as the Issuer of the Chip Card. Chip Card Technology Requirements Visa may review and approve all applications contained in a Chip used to facilitate a Visa Smart Payment service. An Issuer must define the Payment Application options for its Visa Smart Payment program. An Issuer must ensure that the Visa Public Keys used for the Visa or Visa Electron Payment Application are used solely for that purpose. A Chip Card Issuer must not inhibit Terminal Risk Management (e.g., by programming the Chip to bypass Terminal Risk Management). Effective 1 January 2009, all newly issued EMV Chip Cards and existing EMV Chip Cards on renewal must use Chip Card Verification ValueiCVV as part of the Magnetic-Stripe Image, as defined in the Payment Technology Standards Manual.1 Cardholder Verification Method A Chip Card Issuer must ensure that the Cardholder Verification Method preferences are communicated by the Chip Cardholder Verification Method List to the ChipReading Device at the Point-of-Transaction, as specified in Table 3-4. Offline PIN Verification carries the same level of Chargeback protection as Online PIN Verification.
3.3.A.1.d
3.3.A.2
3.3.A.2.a
3.3.A.2.b
3.3.A.2.c
3.3.A.2.d
3.3.A.2.e
3.3.A.3
3.3.A.3.a
3.3.A.3.b
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Chapter 3: Issuer Requirements & Information 3.3.A.4 Cardholder Account Selection 3.3.A.6 Issuer Liability
3.3.A.4
3.3.A.4.a
Cardholder Account Selection The Visa or Visa Electron Payment Application may provide access to more than one account. An Issuer of a Chip Card must: Not use a Visa Smart Payment Application to directly credit or debit any account other than an account that is maintained by that Issuer or another Member under contract with the Issuer. This does not prevent the debiting or crediting of funds maintained elsewhere to that account. Allow a Cardholder to select the service and account to be used for a Transaction, as permitted by local law, and as specified in the Visa International Operating Regulations Designate an Account Number for each account accessed by a Visa Smart Payment Application. In addition, the Chip may contain multiple Account Numbers. Specify an alphanumeric name for each funding account facilitated by the Visa Smart Payment Application when the Chip provides access to more than one account, as specified in the Visa Integrated Circuit Card Specifications
3.3.A.4.b
3.3.A.4.c
To assist Cardholder account selection, the Issuer of a Chip Card may establish account priorities determining the order that accounts are displayed or reviewed by the Chip-Reading Device. The first priority account must be the same as the account that is encoded in the Magnetic Stripe, and if applicable, displayed on the front of the Card. Post-Issuance Updates An Issuer may process Post-Issuance Updates to a Chip Card used to facilitate a Visa Smart Payment Application, as specified in both: Visa Integrated Circuit Card Specifications Visa International Operating Regulations
3.3.A.5
3.3.A.5.a
3.3.A.5.b
Post-Issuance Updates to a Chip Card containing a Visa or Visa Electron Payment Application must be controlled exclusively by the Issuer. Post-Issuance Updates must not adversely impact the Transaction completion time at a Point-of-Transaction Terminal or an ATM. Post-Issuance Application Load of a Visa or Visa Electron Payment Application is not permitted unless the Card bears the appropriate Visa Brand Mark or Visa Brand Mark with the Electron Identifier. Post-Issuance Application Load of a proprietary ATM application that supports Plus requires the addition of the Plus Symbol at the time of Card reissuance. Card reissuance must occur within 5 years of the Post-Issuance Application Load. Issuer Liability An Issuer is responsible and liable for the parameter values and processing options contained in the Visa Smart Payment Application.
3.3.A.5.c
3.3.A.5.d
3.3.A.5.e
3.3.A.6
3.3.A.6.a
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3.3.B EMV Liability Shift for Fraudulent Transactions
3.3.B.1 Card-Present Counterfeit Card Transactions
3.3.A.6.b
The Issuer is liable for Chip-initiated, offline-authorized Transactions when all of the following conditions are met: Visa Smart Payment Application is active Terminal Risk Management is performed Merchants Floor Limit is not exceeded
3.3.A.6.c
The Issuer is responsible for all Chip-initiated, authorized Visa Smart Payment Transactions. This does not apply to legitimate disputes.
3.3.B
EMV Liability Shift for Fraudulent Transactions

The EMV Liability Shift Principles, as specified in Section 3.3.B and Section 4.3, apply to all Intraregional Transactions in the jurisdiction of the CEMEA Regional Office. This includes Transactions occurring at both POS and ATM devices. The EMV Liability Shift Principles, as specified in Section 3.3.B and Section 4.3, apply to all Interregional Transactions occurring at POS devices, between the jurisdiction of the CEMEA Regional Office and Visa Europe. Effective 1 July 2008, the EMV Liability Shift Principles, as specified in Section 3.3.B and Section 4.3, apply to all Interregional Transactions between the jurisdiction of the CEMEA Regional Office and Visa Europe. This includes Transactions occurring at both POS and ATM devices. Effective 1 October 2010, the EMV Liability Shift Principles, as specified in Section 3.3.B and Section 4.3, apply to all Interregional Transactions.
3.3.B.1
Card-Present Counterfeit Card Transactions Counterfeit Card Transactions completed in a Card-Present Environment are the liability of the Issuer if both of the following conditions apply:1, 2 The Transaction takes place at an EMV-CompliantChip-Reading Device If the Transaction is Chip-initiated, the Transaction is correctly processed to completion in accordance with EMV and Visa Integrated Circuit Card (VIS) Specifications
A variance to this requirement applies in the jurisdictions of the Latin America and Caribbean and U.S.A. Regions, to exclude Transactions involving Issuers and Acquirers from those Visa Regions. A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region, to exclude ATM Cash Disbursement Transactions involving Issuers and Acquirers from that Visa Region.
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Chapter 3: Issuer Requirements & Information 3.3.B.2 Card-Present Non-Counterfeit Fraudulent Transactions 3.3.C Proximity Payment Issuers
3.3.B.2
Card-Present Non-Counterfeit Fraudulent Transactions Non-Counterfeit fraudulent Transactions completed in a Card-Present Environment are the liability of the Issuer if all of the following conditions apply:1 The Transaction takes place at an EMV PIN-Compliant Device Correct acceptance procedures have been followed (including compliance with Appendix C, "Maximum Authorized Floor Limits") If the Transaction is Chip-initiated, the Transaction is correctly processed to completion in accordance with EMV and Visa Integrated Circuit Card (VIS) Specifications
3.3.B.3
Liability for Fallback Transactions Transactions accepted as Fallback Transactions are the liability of the Issuer if both of the following conditions apply: Card is a Chip Card containing a Visa or Visa Electron Smart Payment Application, or an EMV and VIS-Compliant Plus application Transaction is authorized by the Issuer or the Issuers agent, the appropriate values identifying the Transaction as a Fallback Transaction are included within the related Authorization Message, and correct acceptance procedures are followed
3.3.B.4
Account Generated Counterfeit Fraud Counterfeit Transactions completed in a Card-Present Environment are the liability of the Acquirer, if all of the following conditions are met:2, 3 Transaction did not take place at a Chip-Reading Device Account Number was not resident on the Issuers Master File on the Transaction Date All valid Cards bearing Account Numbers within the same account range as the Counterfeit Card are Chip Cards containing a Visa or Visa Electron Smart Payment Application Transaction was below Merchants Floor Limit and did not receive Authorization Account Number was resident on the Exception File with a Pickup Response on the Processing Date of the Compliance filing and was on the Exception File for a total period of at least 60 calendar days from the date of listing
3.3.C
Proximity Payment Issuers

Effective 1 April 2008, an Issuer that issues Proximity Payment Cards in countries without an existing contactless implementation must comply with the Visa Contactless Payment Specification.
A variance to this requirement applies in the jurisdictions of the Latin America and Caribbean, Asia-Pacific, and U.S.A. Regions, to exclude Transactions involving Issuers and Acquirers from those Visa Regions. A variance to this requirement applies in the jurisdictions of the Latin America and Caribbean and U.S.A. Regions, to exclude Transactions involving Issuers and Acquirers from those Visa Regions. A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region, to exclude ATM Cash Disbursement Transactions involving Issuers and Acquirers from that Visa Region.
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3.3.D Visa Secure Electronic Commerce
3.3.E.1 3-D Secure General Participation Requirements
Effective 1 January 2012, an Issuer must issue Proximity Payment Cards that comply with the Visa Contactless Payment Specification.
3.3.D
3.3.D.1
3.3.D.1.a
Visa Secure Electronic Commerce

General Participation Requirements An Issuer that participates in Visa Secure Electronic Commerce and supports an Authentication Method for Electronic Commerce Transactions must: Use an Authentication Mechanism Comply with Visa-established policies, procedures, operating guidelines, and standards specified in the Verified by Visa Issuer Implementation Guide
3.3.D.1.b
Unless prior approval has been obtained from Visa, a Member must not use a Digital Certificate issued by or associated with Visa as an Authentication Mechanism for a non-Visa product or service. Authentication Methods are available to Members for all Visa Card products linked to an account established by an Issuer, as specified in the Verified by Visa Issuer Implementation Guide. Chip Card Program Requirements Chip Card programs using Private Keys stored on Internet-connected servers must meet Visa risk management and security standards, as specified in both the: EMV Integrated Circuit Card Specifications for Payment Systems Visa Integrated Circuit Card Specifications
3.3.D.1.c
3.3.D.2
3.3.E
3.3.E.1
3.3.E.1.a
3-D Secure Participation Requirements

3-D Secure General Participation Requirements During Cardholder enrollment in the Verified by Visa program, an Issuer that participates in 3-D Secure must, at a minimum, use a combination of on-Card and offCard data and comply with the Verified by Visa Issuer Implementation Guide. An Issuer must comply with the Issuer Authentication standards, as specified in the Verified by Visa Issuer Implementation Guide. An Issuer that uses the Verified by Visa Mark must ensure that both: Its 3-D Secure components have successfully met the requirements of the Visa 3-D Secure Vendor Compliance Testing Program The Issuer purchase authentication page complies with the layout requirements for data elements and the Verified by Visa Mark outlined in the Visa Product Brand Standards
3.3.E.1.b
3.3.E.1.c
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Chapter 3: Issuer Requirements & Information 3.3.E.2 3-D Secure Processing Requirements 3.3.F.1 General Requirements
3.3.E.2
3.3.E.2.a
3-D Secure Processing Requirements An Issuer must include a Cardholder Authentication Verification Value in the following responses to an Authentication Request: Authentication Confirmation Attempt Response
3.3.E.2.b
The Cardholder Authentication Verification Value must be validated during Authorization, or the Cardholder Authentication Verification Value is assumed to be valid. An Issuer may respond to an Authentication Request with an Unable-to-Authenticate Response only under one or more of the following conditions: The Issuer experiences technical problems that prevent a timely response Authentication data received from the Merchant does not comply with the 3-D Secure Electronic Commerce Transaction Specification The Transaction is received from a New Channel not supported by the Issuer The Transaction is attempted with a Visa Commercial Card The Transaction is attempted with a Card where the Cardholder is anonymous, such as a prepaid gift card
3.3.E.2.c
3.3.E.2.d
An Issuer must both: Retain a log of all Authentication Requests and Authentication Records Provide the log to Visa at Arbitration or Compliance
3.3.F
3.3.F.1
3.3.F.1.a
Global Co-branding Issuers

General Requirements A Global Co-branding Partner and Issuer must provide a dossier of proprietary and public information for approval to the applicable regional representative, including the following: Co-branding Partnership Regional Approval Form for each proposed Interregional and Intraregional co-branding program Global Co-Branding Partners Marks and design guidelines (including color proofs) or evidence that a trademark search has been conducted Color proofs
3.3.F.1.b
A Global Co-branding Partner must: Be sponsored by an Issuer Not be eligible for Visa membership Not be an entity deemed to be a competitor of Visa
64
3.3.F.2 Participation Requirements
3.3.H Non-Standard Cards
3.3.F.1.c
A Global Co-Branding Partner may participate in a Global Co-Branding Partnership in multiple countries or Visa Regions with: A single Issuer Different Issuers
3.3.F.1.d
A Global Co-branding Partnership participant must comply with all of the following: Visa International Operating Regulations Applicable local laws Applicable Regional Operating Regulations
3.3.F.2
3.3.F.2.a
Participation Requirements An Issuer participating in a Global Co-Branding Partnership must: Be a qualified Issuer in countries where Global Co-branded Cards will be issued Notify Visa of planned Interregional and Intraregional Global Co-branding Partnership expansion
3.3.F.2.b
The Issuer may be required to provide information covering the reputation and financial standing of the Global Co-Branding Partner prior to approval of the individual program.
3.3.G
3.3.G.1
Visa Card Product Extensions

BIN Requirements Effective 5 April 2008, an Issuer may establish multiple Visa card programs within the same BIN, as specified in Section 3.1.D.
3.3.G.2
3.3.G.2.a
Unembossed Visa Card Issuers If permitted by Visa, an Issuer may issue unembossed Visa Cards with any valid Service Code, as specified in the Payment Technology Standards Manual. An Issuer of unembossed Visa Cards must ensure that the Card complies with unembossed Visa Card design requirements specified in the Visa Product Brand Standards. In countries where the Visa Electron Program exists, an Issuer may temporarily print the Visa Brand Mark with the Electron Identifier on the back of an unembossed Visa Card, provided that the Card is issued within 5 years of the initial unembossed Visa Card program offering.
3.3.G.2.b
3.3.G.2.c
3.3.H
Non-Standard Cards
With Visa approval, an Issuer may issue a Visa Card or Visa Electron Card in a size and design that does not comply with the plastic specifications contained in the Visa Product Brand Standards.
65
Chapter 3: Issuer Requirements & Information 3.3.H.1 Non-Standard Card Requirements 3.4.B Visa Gold/Premier Card Issuers
3.3.H.1
3.3.H.1.a
Non-Standard Card Requirements A Non-Standard Card must: Provide the designated level of utility promised to the Cardholder Contain the physical elements and data components required to complete a Transaction
3.3.H.1.b
A Non-Standard Card must not: Permit exclusive or preferential acceptance by a Merchant Be linked to a Virtual Account
3.3.H.2
Visa Mini Card Requirements If issued, a Visa Mini Card must comply with the Visa Product Brand Standards for a Visa Mini Card bearing the Visa Brand Mark, or Visa Brand Mark with the Electron Identifier.
3.3.I
Proximity Payment Device Requirements

A Proximity Payment Device: Has distinct branding requirements, as specified in the Visa Product Brand Standards Must be issued with linkage to a Visa Card account, excluding Prepaid devices Must be assigned an expiration date that is on or before the date on the primary account Card Must comply with one of the following specifications: - Visa Contactless Payment Specification - Visa Contactless Payment Specification ISO 14443 Type A and Type B
3.4
3.4.A
CONSUMER CARD PROGRAM REQUIREMENTS

Visa Classic Card Issuers
A Visa Classic Card Issuer must comply with the customer support services requirements, specified in Section 3.11. Visa may require that Issuers provide these services, within a Visa Region.
3.4.B
Visa Gold/Premier Card Issuers

This section applies to Visa Gold/Premier Card Issuers.
66
3.4.B.1 Overview
3.4.D.1 General Requirements
3.4.B.1
Overview A Visa Gold/Premier Card Issuer: May issue Visa Gold/Premier Cards at the option of Visa Must comply with the global support services requirements, either independently or through Visa, as specified in Section 3.11 May offer its Visa Gold/Premier Cards as any type of payment device with an option to access any of the following: - Line of credit - Depository account - Other Cardholder assets available through the Issuer
3.4.B.2
Certification At least 30 calendar days prior to issuing Visa Gold/Premier Cards, an Issuer must submit to Visa written certification that its programs, systems, procedures, and services comply with the Visa International Operating Regulations.1
3.4.B.3
Core Services Each Issuer must make available to its Visa Gold/Premier Cardholders a free 24-hour telephone number to obtain emergency services. The Issuer must communicate the telephone number to the Cardholder at least once each year.
3.4.B.4
BIN Effective 5 April 2008, an Issuer may establish multiple Visa card programs within the same BIN, as specified in Section 3.1.D.
3.4.C
3.4.C.1
Visa Signature Card Issuers

General Requirements At the option of a Visa Region, an Issuer may issue Visa Signature Cards, subject to trademark availability. A Visa Signature Card Issuer must include features and services equivalent to the Visa Infinite Card and the following: No pre-set spending limit Access to Web services specific to Visa Signature Cardholders A Card design specific to a Visa Signature Card, as specified in the Visa Product Brand Standards
3.4.D
3.4.D.1
Visa Infinite Card Issuers

General Requirements Visa and a Visa Infinite Card Issuer may supplement the requirements in this section. No variances will be permitted except where required by local custom or law.
A variance to this requirement applies in jurisdiction of the U.S.A. Region.
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Chapter 3: Issuer Requirements & Information 3.4.D.1 General Requirements 3.4.D.1 General Requirements
3.4.D.1.a
An Issuer must offer a Visa Infinite Card with: Unique features not available on any other Visa Card product it issues to ensure product differentiation The highest purchasing power available within the jurisdiction of a Visa Regional Office and a Members Visa Card portfolio, except when the Member-developed Card product both: - Is not branded with a Visa Card product name - Does not use the Sample Card Design or reserved color of a Visa Card product, as specified in the Visa International Operating Regulations
3.4.D.1.b
A Visa Infinite Cardholder must have access to a Web service that offers special information and services to high-end consumers. The Web service must be provided by either the Visa Regional Office or independently by the Member. The Visa Infinite Web services must comply with the following minimum standards: Limit access to Visa Infinite Cardholders only Provide a description of Visa Infinite Card services, benefits, and features Provide a detailed listing of the Visa Infinite Exclusive Privileges Merchant partner offers Include the following minimum value-added content and services for travel and entertainment: - Travel content that supports the Visa Infinite product positioning that is not readily available from other sources (e.g., special travel articles, expert recommendations on shows in major cities, etc.) - Online concierge service, if concierge service is offered by the Visa Regional Office or Members Infinite product - Contact information for Cardholders to inquire about Visa Infinite services and to provide feedback on the product or Website
3.4.D.1.c
3.4.D.1.d
An Issuer must provide to its Visa Infinite Cardholders access to a customer service agent 24 hours a day, 7 days a week. At a minimum, the Issuer must comply with the requirements for the following 3 benefit categories: Priority assistance and convenience Exclusive privileges and rewards Safety and security Details of the benefit categories are available from a Regional Office.
3.4.D.1.e
3.4.D.1.f
At the option of Visa, an Issuer may provide a Visa Infinite Card with charge, credit, or debit capability.
68
3.4.D.2 BIN
3.4.D.6 Global Support Services
3.4.D.2
3.4.D.2.a
BIN Effective 5 April 2008, an Issuer may establish multiple Visa card programs within the same BIN, as specified in Section 3.1.D. Each Issuer must not reclassify a BIN to represent a product other than the Visa Infinite Card without prior permission from Visa. Spending Limit A Visa Infinite Card Issuer may offer either of the following spending limit options: No pre-set limit, excluding Emergency Replacement Cards that have temporary preset limits Minimum limit allowing each Visa Infinite Card account to accumulate charges of at least US $X, or local currency equivalent, during each or any statement cycle in which a Cardholder has satisfied previous obligations to the Issuer Visa may impose additional restrictions to these options.
3.4.D.2.b
3.4.D.3
3.4.D.4
3.4.D.4.b
Authorization Requirements For Cards issued with a no pre-set limit, Transactions must not be declined because of a pre-set limit of any kind. Transactions must be approved, or declined, based on: The absence of suspected fraud The Cardholders spending patterns Issuer determination of the likelihood of default
3.4.D.5
3.4.D.5.a
Delinquent Accounts For Cards issued with a no pre-set limit, a Visa Infinite Card Issuer must provide notification to the Cardholder before ongoing Transactions can be declined. A Visa Infinite Card Issuer must: Provide advance notification to the Cardholder when an account needs to be suspended or closed for any reason Monitor customer complaints related to Transaction Authorizations Identify action plans to improve customer service Make customer complaint information available to Visa
3.4.D.5.b
3.4.D.6
3.4.D.6.a
Global Support Services A Visa Infinite Card Issuer must comply with the global support services requirements, as specified in Section 3.11. If an Issuer offers Visa emergency services, it must: Provide a free 24-hour telephone number Communicate the telephone number to the Cardholder annually
3.4.D.6.b
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Chapter 3: Issuer Requirements & Information 3.4.D.7 Marketing Support 3.4.E.1 Overview
3.4.D.7
Marketing Support A Visa Infinite Card Issuer intending to distribute Merchant partnership or emergency services material to its Cardholders must receive written approval from the applicable Regional Office prior to distribution.
3.4.E
Visa Electron Issuers

An Issuer may issue Visa Electron Cards at the option of its Region.1 Effective 1 September 2005 through 28 February 2007, an Issuer may issue or reissue a Visa Electron Card bearing either the Visa Electron Symbol or Visa Brand Mark with the Electron Identifier. The Visa Electron Card bearing the: Visa Electron Symbol must both: - Expire no later than 30 June 2011 - Comply with the Visa International Card and Marks Specifications Visa Brand Mark with the Electron Identifier must comply with the Visa Product Brand Standards All newly-created Visa Electron Cards issued or reissued must both: Bear the Visa Brand Mark with the Electron Identifier Comply with the Visa Product Brand Standards An Issuer may issue or reissue a Visa Electron Card bearing the Visa Electron Symbol to deplete existing card stock. The Visa Electron Card must both: Expire no later than 30 June 2011 Comply with the Visa International Card and Marks Specifications Effective 1 July 2011, all Visa Electron Cards must bear the Visa Brand Mark with the Electron Identifier.
3.4.E.1
Overview The Visa Electron Program offers the following features: International or domestic point-of-sale capability, ATM access, and Manual Cash Disbursements 100% Authorization and electronic Transaction processing Signature or PIN verification Optional use for Electronic Commerce Transactions All Chargeback rights for Electronic Commerce Transactions apply to Visa Electron Transactions.
A variance to this requirement applies in the jurisdiction of the Latin America and Caribbean Region that allows Issuers to issue Visa Corporate Electron Cards and Visa Purchasing Electron Cards.
70
3.4.E.2 General Requirements
3.4.E.4 BIN
3.4.E.2
3.4.E.2.a
General Requirements If an Issuer approves a key-entered Visa Electron Electronic Commerce Transaction, liability and Chargeback rights are the same as for a Visa Transaction. A Visa Electron Card may be: Used to access any type of account Issued for either international or domestic use Used at an ATM or Point-of-Transaction Terminal
3.4.E.2.b
3.4.E.2.c
A Visa Electron Issuer must inform its Cardholders that a Visa Electron Card may be used: At a Merchant Outlet displaying the Visa Brand Mark with the Electron Identifier At an ATM displaying the Visa Brand Mark or Visa Brand Mark with the Electron Identifier
3.4.E.2.d
A Visa Electron Issuer must ensure that the Service Code encoded on the Magnetic Stripe complies with the Payment Technology Standards Manual. At the option of Visa, an Issuer may issue a Visa Electron Card that is either: Personalized by an Approved Manufacturer with the Cardholder name on the front of the Card Not personalized with the Cardholder name on the front of the Card
3.4.E.2.e
3.4.E.3
Participation Requirements A Visa Electron Issuer must issue Visa Electron Cards, as specified in all of the following: Visa International By-Laws Visa International Operating Regulations Applicable Regional Operating Regulations
3.4.E.4
3.4.E.4.a
BIN A Visa Electron Issuer must use a unique Visa-assigned BIN for its Visa Electron Cards. The Issuer may either:1, 2 Choose a BIN from a BIN range previously assigned to it by Visa Request a new BIN range assignment for the service
3.4.E.4.b
Effective 5 April 2008, an Issuer may establish multiple Visa card programs within the same BIN, as specified in Section 3.1.D.
Effective through 15 May 2010, a variance to this requirement applies in the jurisdiction of the CEMEA Region for Unembossed Cards. Effective through 15 May 2011, a variance to this requirement applies in the jurisdictions of the Latin America and Caribbean Region and Visa Europe where Visa Cards bearing the Visa Brand mark that are Authorization Preferred and Visa Electron Cards use the same BIN.
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Chapter 3: Issuer Requirements & Information 3.4.E.5 Card Specifications 3.4.F.2 Issuer Terms and Conditions
3.4.E.4.c
If using a previously assigned BIN or BIN range, the Issuer must notify Visa of its selected BINs before it issues any Visa Electron Cards. Card Specifications The Visa Brand Mark must not appear on a Visa Electron Card.
3.4.E.5
3.4.F
Prepaid Card Issuer Requirements

A Prepaid Card Issuer: May issue Prepaid Cards bearing any Visa-owned Brand Mark Must comply with the following: - The fees, processing rules, program rules, membership rules, reporting requirements, and physical Card design requirements for the Visa Brand Mark displayed on the Card, as specified in the Visa International Operating Regulations, Visa Product Brand Standards, and the Visa International Prepaid Card Products Program Guidelines - Virtual Account Reference Card design requirements, if a Reference Card is issued May not issue Prepaid Cards as Visa Signature or Visa Infinite Cards Must prevent unauthorized reselling of its Prepaid Cards or accounts
3.4.F.1
3.4.F.1.a
BIN An Issuer must issue Prepaid Cards using a BIN designated for its Visa Prepaid Programs. Each program must be issued with a discrete account range within the Prepaid BIN. The Issuer may either: Choose a BIN from a BIN range previously assigned to it by Visa Request a new BIN range assignment for the service
3.4.F.2
3.4.F.2.a
Issuer Terms and Conditions For Prepaid Cards issued after 1 November 2006, the Issuer responsible for Prepaid Account balances must be identified either on the front or back of the Card. An Issuer must disclose its obligation for Card balances to the Prepaid Card purchaser, either in writing or other appropriate means as approved by its Visa Region. An Issuer must not describe Prepaid programs in any way that could imply that Visa is liable for outstanding balances. This includes but is not limited to, using the words Travelers Cheque/Check in the product name or claiming that Prepaid products have all the features of Travelers Cheques.
3.4.F.2.b
3.4.F.2.c
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3.4.F.3 Simple Purchase Prepaid Card
3.4.F.4 Partial Authorization Service
3.4.F.3
3.4.F.3.a
Simple Purchase Prepaid Card An Issuer that has a program to issue Prepaid Cards, without obtaining, verifying, and retaining the name, address, and official identification number of the purchaser that are linked to the Prepaid Account, must ensure the following: A Prepaid Account established under the program is nonreloadable, meaning that the Issuer or Cardholder is precluded from processing funding loads to the Prepaid Account after the initial load. However, an Issuer may process a Credit Transaction Receipt or Transaction Receipt Reversal or Adjustment directly related to a previous Transaction. The Prepaid Account complies with the maximum load amount specified in the Visa International Prepaid Card Products Program Guidelines The program is incorporated into the Members anti-money laundering and terrorist financing program to monitor for suspicious activity
3.4.F.3.b
An Issuer of a Simple Purchase Prepaid Card may convert the Card account to a traditional purchase Prepaid Card by obtaining, verifying, and retaining the name, address, and official identification number of the account owner and linking it to the respective Prepaid Card Account Number. By converting the Simple Purchase Prepaid Card to the traditional Card, the Issuer is no longer subject to the Simple Purchase Prepaid Card restrictions. Partial Authorization Service A Prepaid Card Issuer and its VisaNet Processor may participate in the Partial Authorization service. To participate in the service, an Issuer and its VisaNet Processor must support both: Partial Authorization Transactions Authorization reversals
SEE ALSO: VisaNet manuals Visa International Prepaid Card Products Program Guidelines
3.4.F.4
73
Chapter 3: Issuer Requirements & Information 3.4.G Visa Prepaid Load Service 3.5.A.1 General Requirements
3.4.G
Visa Prepaid Load Service

Members that optionally participate in the Visa Prepaid Load Service must comply with requirements, as specified in the Visa International Operating Regulations, Visa International Prepaid Card Products Program Guidelines, and Visa regional guidelines where applicable.1
3.4.G.2
3.4.G.2.a
Issuer Dispute Resolution A Visa Prepaid Load Service Issuer must use a Fee Collection Transaction to collect disputed Visa Prepaid Load Service amounts when either: No Clearing Record was received for an authorized Visa Prepaid Load Service Transaction The amount in the Clearing Record is less than the amount reflected on the Transaction Receipt
3.5
3.5.A
3.5.A.1
3.5.A.1.a
COMMERCIAL CARD PROGRAM REQUIREMENTS

Visa Commercial Card Issuers
General Requirements An Issuer: May issue Visa Commercial Cards only to provide a means of payment for business expenditures Must not issue a Visa Commercial Card to an individual, except as follows: - Employees of public- or private-sector companies, including sole proprietors and self-employed individuals - Employees or contractors of an organization as part of an employer-sponsored program - At the discretion of Visa, members of an affinity group or association that requires a means to pay for business expenditures and is represented by a public- or private-sector company
Visa Prepaid Load Service is not available in Visa U.S.A.
74
3.5.A.2 Certification
3.5.A.4 Core Feature Requirements
3.5.A.2
Certification At least 30 calendar days prior to issuing a Visa Commercial Card, an Issuer must submit to Visa written certification that its programs, systems, procedures, and services comply with the Visa International Operating Regulations.
3.5.A.3
BIN Effective 5 April 2008, an Issuer may establish multiple Visa Commercial Card programs within the same BIN, as specified in Section 3.1.D.
3.5.A.3.a
An Issuer may use the same BIN for each of the following Visa Card program combinations: Silver and gold Visa Business Cards Silver and gold Visa Corporate Cards
3.5.A.3.b
If the Issuer is converting an existing Visa Program to a Visa Business Card, Visa Corporate Card, or Visa Purchasing Card program, the Issuer may retain its existing BIN range, provided that it is used exclusively for Visa Business Cards, Visa Corporate Cards, or Visa Purchasing Cards. An Issuer must not use an unused BIN from a previously assigned BIN range without submitting a BIN License Agreement (Exhibit 4A) to Visa. Effective 5 April 2008, a Visa Purchasing Card Issuer choosing to receive enhanced (level 2 and level 3) data from Merchants must either: Use an enhanced data BIN assigned by Visa from a specified Visa Purchasing Card BIN range Designate an account range within an enhanced data Visa Purchasing Card BIN
3.5.A.3.c
3.5.A.3.d
3.5.A.4
3.5.A.4.a
Core Feature Requirements A Visa Commercial Card Issuer must provide the core features specified in Table 3-7.
75
Chapter 3: Issuer Requirements & Information Table 3-7: Visa Commercial Card Core Feature Requirements Table 3-7: Visa Commercial Card Core Feature Requirements
3.5.A.4.b
A Visa Business Electron Card Issuer1 must: Offer Visa Electron Program features specified in Section 3.4.E. The Issuer must not offer Visa Card program features. Comply with the physical Card design requirements for Visa Electron Cards specified in Chapter 10, "Card and Marks Requirements," or the Visa Product Brand Standards Comply with the Global Customer Assistance Services requirements for Visa Electron Cards specified in Table 3-9 Ensure that the Card contains the Service Code for Visa Electron Cards, requiring Online Authorization
Table 3-7:
Visa Commercial Card Core Feature Requirements

Visa Business Card U Visa Business Electron Card U Visa Corporate Card U U U U U U U U U U U U U U U U U U U Visa Purchasing Card
Core Feature
ATM Access Central or Individual Billing Centralized Billing Local Currency Billing Service Level Standards Charge Card Limited Corporate Liability Management Information Reporting Flexible Transaction Authorization Individual Memo Statements
SEE ALSO: See the Visa Multinational Program Guide for additional core feature recommendations for Cards issued under the Visa Multinational Program.
3.5.A.4.c
A Region may require a Visa Commercial Card Issuer to offer additional core features.
A variance applies in the jurisdiction of the Latin America and Caribbean Region that allows Issuers to issue Visa Corporate Electron Cards and Visa Purchasing Electron Cards.
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3.5.A.5 Visa Information Management Services
3.5.A.6 Core Feature Descriptions
3.5.A.5
Visa Information Management Services An Issuer or an Issuers client wishing to participate in any of the Visa Information Management Services must comply with the Visa Information Management Services Terms and Conditions and Visa Information Management Services Terms of Use referenced in Section 1.1.D.2.b Publication List.
3.5.A.6
Core Feature Descriptions A description of the core features specified in Table 3-7 is provided below. ATM accessAn Issuer must have the ability to offer a PIN to allow ATM Cash Disbursements, if requested1 Central or individual billingAn Issuer must offer the following billing options: - Individual Cardholder billing with individual payment - Individual Cardholder billing with centralized company payment - Centralized company billing and payment Local currency billingAn Issuer must have the ability to bill the subscribing companys Cardholders in the local currency of the country where the company and Cardholder physically reside Service level standardsAn Issuer must comply with the mandated referral and approval rates specified in Table 3-2 and Table 3-3 Charge CardAn Issuer must have the ability to offer a non-revolving, pay-in-full option Limited corporate liabilityAn Issuer must be capable of providing insurance coverage to the subscribing company (where available) in the event of Visa Corporate or Visa Purchasing Card misuse by employees. Management information reportingAn Issuer must provide management information reports on Card usage to the subscribing company as follows: - Detailed Visa Corporate Card spending by vendor, employee, and company organization units - Detailed Visa Purchasing Card spending activity necessary to administer a Visa Purchasing Card program. Spending activity processing requirements may be defined by Visa. Flexible Transaction AuthorizationAn Issuer must have the ability to restrict a purchase based upon a Transaction amount or Merchant Category Code specified by a client Individual memo statementsAn Issuer must have the ability to send a Transaction verification statement to each Cardholder
ADDITIONAL INFORMATION: Contact Visa for additional detailed information regarding insurance availability, options, and features.
Not applicable to the Vehicle-Specific Fleet Card.
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Chapter 3: Issuer Requirements & Information 3.5.A.7 Core Services 3.5.C.1 General Requirements
3.5.A.7
Core Services A Visa Commercial Card Issuer must provide to its Cardholders all of the core services specified in Table 3-8. Table 3-8: Visa Commercial Card Mandatory Core Services
Mandatory Core Services Customer support services, as specified in Table 3-9 Medical referral, medical assistance, and emergency services2 Legal referral, legal assistance, and cash advance services2 Free 24-hour telephone number to obtain emergency services (Issuer must communicate the telephone number to the Cardholder at least once each year) Visa Business Card1 U U U U Visa Corporate Card U U U U Visa Purchasing Card U Not applicable Not applicable U
1. Visa Business Electron Cards must comply with the Global Customer Assistance Services for Visa Electron Cards specified in Table 3-9. 2. A variance to this requirement applies in the jurisdiction of Visa Europe.
3.5.C
V Distribution Program Issuers

The V Distribution Program Card is a service enhancement to Visa Purchasing or Visa Business Card products.
3.5.C.1
3.5.C.1.a
General Requirements An Issuer participating in the V Distribution Program must provide payment services to a V Distribution Program purchasing goods and services from a V Distribution Program Distributor. A V Distribution Program Issuer must: Be certified to issue either: - Visa Purchasing Cards - Visa Business Card Be registered with Visa Be capable of processing Authorization Requests, billing, and reporting, as specified by Visa
3.5.C.1.b
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3.5.C.2 BIN
3.5.D.3 Issuer Liability
3.5.C.2
BIN Effective 5 April 2008, an Issuer participating in the V Distribution Program must do one of the following: Designate a separate BIN Use an existing BIN within a Visa Business Card or Visa Purchasing Card BIN range Use an account range within an existing Visa Business Card or Visa Purchasing Card BIN
SEE ALSO: Section 3.1.D
3.5.C.3
3.5.C.3.a
Fees and Dispute Resolution A V Distribution Program Issuer must comply with Visa Commercial Card standards for fees and dispute resolution, as specified in the Visa International Operating Regulations. Visa Commercial Card Interchange fees apply to the V Distribution Program, as specified in Chapter 8, "Fees."
3.5.C.3.b
3.5.D
3.5.D.1
Fleet Service-Enhanced Visa Commercial Cards

General Requirements A Vehicle-Specific Fleet Card must: Be limited to purchases of fuel and vehicle maintenance Be assigned to a vehicle rather than an individual
ADDITIONAL INFORMATION: For Issuers of Fleet Service-enhanced Visa Commercial Cards, Visa recommends using a unique BIN range assigned by Visa.
3.5.D.2
Reporting Requirements An Issuer of Fleet Service-enhanced Visa Commercial Cards must be capable of generating reports containing enhanced data when provided by the Acquirer.
3.5.D.3
Issuer Liability An Issuer of Fleet Service-enhanced Visa Commercial Cards must assume any incremental risk arising from issuing Cards in accordance with the Visa Product Brand Standards for Cards bearing the Visa Brand Mark, including, but not limited to, the Compliance right for unauthorized signature.
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Chapter 3: Issuer Requirements & Information 3.5.E Visa Meetings Card 3.5.E.6 Fees
3.5.E
3.5.E.1
Visa Meetings Card

General Requirements Effective 15 April 2008, a Visa Meetings Card Issuer that issues a Visa Meetings Card must comply with this section and the requirements specified in Chapter 10, "Card and Marks Requirements", the Visa Product Brand Standards, and the Visa Meetings Card Implementation Guide.
3.5.E.2
Core Features A Visa Meetings Card Issuer must offer all of the core features described in Section 3.5.A.6, except for billing, where only centralized company billing and payment may be offered.
3.5.E.3
Core Services A Visa Meetings Card Issuer must offer the core services described for a Visa Corporate Card in Section 3.5.A.7, Table 3-8.
3.5.E.4
Customer Support Services A Visa Meetings Card Issuer must offer the customer support services described for a Visa Corporate Card in Section 3.11.B, Table 3-9.
3.5.E.5
BIN A Visa Meetings Card Issuer must assign either: A specific Visa Corporate Card Visa Purchasing CardBIN An account range within an existing Visa Corporate Card or Visa Purchasing Card BIN
3.5.E.6
Fees Visa Commercial Card Interchange fees apply to the Visa Meetings Card, as specified in Chapter 8, "Fees."
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3.6 CARDS BEARING THE PLUS SYMBOL
3.6.B Account Number Specifications
3.6
3.6.A
CARDS BEARING THE PLUS SYMBOL

Participation Requirements
Issuer participation in the Plus Program is optional. To become an Issuer of Cards bearing the Plus Symbol, an Issuer must do all of the following: Obtain a license to use the Plus Program Marks and comply with rules for using the Plus Symbol, as specified in Chapter 1, "General Regulations" or the Visa Product Brand Standards Comply with all of the following: - Issuer requirements specified in Section 3.2 and Section 3.10 - Visa Global ATM Member Guide - Magnetic Stripe encoding specifications in the Payment Technology Standards Manual Provide Authorization service 24 hours a day, 7 days a week Visa or the exclusive Plus Program sublicensee, if applicable, may grant a variance to this section to Issuers located within its Visa Region.
3.6.B
Account Number Specifications

The Account Number format for a Proprietary Card bearing the Plus Symbol must comply with the Account Number standards specified either: In Section 3.1.E, if using a BIN assigned by Visa By the International Organization for Standardization
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Chapter 3: Issuer Requirements & Information 3.7 ORIGINAL CREDIT 3.7.B.4 Original Credit Dispute Resolution
3.7
3.7.A
ORIGINAL CREDIT
General Requirements
An Issuer in a Visa Region that participates in Original Credit processing must accept an Original Credit. If prohibited by local law, the Issuer must submit a written request to Visa to block incoming Original Credit processing. An Issuer may: Initiate an Original Credit as an Originating Member Receive an Original Credit as a Recipient Member
SEE ALSO: Section 2.3.D, Section 4.11, Section 4.13.M, Section 5.4.B, Section 8.3.C, Section 8.5 Original Credits Member Requirements manual Payment Card Industry (PCI) Data Standard
3.7.B
Recipient Member Requirements

A Recipient Member must comply with all Visa requirements, as specified in the Visa International Operating Regulations and the Original Credits Member Requirements manual.
3.7.B.1
Posting Requirements Effective 2 January 2008, a Recipient Member must post an Original Credit to the Visa Account Number within 2 business days of receiving the Clearing Transaction or it must charge back the Original Credit to the Originating Member.
3.7.B.2
Sender Data Requirements When receiving and managing sender data for an Original Credit money transfer, a Recipient Member must comply with the Payment Card Industry (PCI) Data Security Standard.
3.7.B.3
Deposit-Only Account Number A Recipient Member must: Notify Visa that a BIN or account range is designated for Deposit-Only Account Numbers Ensure that a Deposit-Only Account Number is not used for any purpose other than Original Credit processing List a compromised Deposit-Only Account Number on the Exception File and, optionally, in the Card Recovery Bulletin
3.7.B.4
Original Credit Dispute Resolution All Chargeback reason codes are valid for an Original Credit if applicable Chargeback conditions are met. For Chargebacks applicable to an Original Credit money transfer, see Table 1-17, Volume IIDispute Resolution Rules, Section 1.4.D.3.d.
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3.7.B.5 Original Credit Pre-Settlement and Clearing Messages
3.8.B.3 BIN
3.7.B.5
Original Credit Pre-Settlement and Clearing Messages A Recipient Member may choose to accept and act on a pre-Settlement message.
3.7.B.5.a
VisaNet will respond on behalf of a Recipient Member that accepts an Original Credit pre-Settlement message if a response is not received within the 15-second Authorization Request response time frame. VisaNet will respond on behalf of a Recipient Member that does not accept an Original Credit pre-Settlement message by sending either: An Approval Response, if no exception occurs A Decline Response, if an exception occurs, including one where the Recipient Member is prohibited from accepting an Original Credit
3.7.B.5.b
3.8
VIRTUAL ACCOUNTS
Visa must review and approve new Virtual Account programs.
3.8.A
A Virtual Account must: Be established as a Visa consumer or commercial credit or debit account or Prepaid Account, unless otherwise indicated by the Virtual Account Issuer Comply with electronic commerce payment authentication requirements established by Visa, as specified in Section 3.3.D
3.8.B
3.8.B.1
Issuer Requirements
Initial Notification and Verification Prior to activating a Virtual Account, an Issuer must both: Inform a Virtual Account Holder of program details covering the use of a Virtual Account Verify Virtual Account information, including name, Account Number, and account expiration date, with the Virtual Account Holder
3.8.B.2
Issuer Compliance An Issuer must comply with all of the following: Provide Lost/Stolen Card Reporting Service, as specified in Section 3.11.C Communicate the expiration date to the Virtual Account Holder if it does not appear on the Reference Card Comply with Reference Card design requirements, if a Reference Card is provided, as specified in Section 10.15.E
3.8.B.3
BIN Effective 5 April 2008, an Issuer may establish multiple Visa card programs or Virtual Account programs within the same BIN, as specified in Section 3.1.D.
15 November 2008 **VISA PUBLIC** Visa International Operating Regulations, Volume IGeneral Rules 83
Chapter 3: Issuer Requirements & Information 3.9 VISA TRAVELMONEY ISSUERS 3.9.A.3 Transaction Processing
3.9
VISA TRAVELMONEY ISSUERS

This section applies to Issuers of Visa TravelMoney Cards.
SEE ALSO: Visa TravelMoney Product Guide
3.9.A
3.9.A.1
Overview The Visa TravelMoney Program provides a Prepaid Card used for: ATM Cash Disbursements Point-of-Transaction purchases, if the Visa Brand Mark or Visa Brand Mark with the Electron Identifier appears on the Prepaid Visa TravelMoney Card
3.9.A.1.a
Issuer participation in the Visa TravelMoney Program is optional. To become an Issuer of Visa TravelMoney Cards, an Issuer must do all of the following: Comply with requirements specified in the Visa TravelMoney Product Guide
3.9.A.1.b
An Issuer may issue Visa TravelMoney Cards for values in one or more currencies. BIN Transaction Processing If a Visa TravelMoney Card bears the Visa Brand Mark or the Visa Brand Mark with the Electron Identifier and is used at a Point-of-Transaction Terminal, the Point-ofTransaction rules and fees for the Visa Mark displayed on the Card apply. An Issuer may choose to provide customer support services either through: The Visa International Service Center Other service providers Each Issuer that uses the Visa International Service Center must make available to its Visa TravelMoney Cardholders the Visa International Service Center toll-free 24hour telephone number specified in the Visa TravelMoney Procedures Manual to obtain customer and emergency services.
3.9.A.2 3.9.A.3
3.9.A.3.c
3.9.A.3.d
3.9.A.3.e
An Issuer of Visa TravelMoney Cards must inform its Cardholders that a Visa TravelMoney Card may be used at a Visa/Plus ATM location.
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3.10 VISA GLOBAL ATM PROGRAM REQUIREMENTS
3.10.A.5 Custom Payment Service/ATM Program
3.10 VISA GLOBAL ATM PROGRAM REQUIREMENTS

3.10.A Participation Requirements
Issuer participation in the Visa Global ATM Program is optional. Before participating in the Visa Global ATM Program, an Issuer must both: Successfully complete certification specified in the Visa Global ATM Member Guide Comply with the Issuer Participation Requirements specified in the Visa Global ATM Member Guide 3.10.A.2
3.10.A.2.a
Balance Inquiry Service An Issuer may participate in the Balance Inquiry Service. To participate in the Balance Inquiry Service, an Issuer must both: Obtain certification from Visa Support Balance Inquiries as separate, non-financial transactions An Issuer may additionally provide balance information as part of an ATM Cash Disbursement.
3.10.A.2.b
An Issuer must pay the ATM Acquirer a fee for each Balance Inquiry, as specified in Chapter 8, "Fees." If the Issuer does not participate in the Balance Inquiry Service, the inquiry will be declined and a decline fee will be assessed to the Issuer, as specified in Chapter 8, "Fees." An Issuer must provide the Balance Inquiry Service to Cardholders if it offers balance inquiry services through a network other than its proprietary network. Cash Disbursement Fees An Issuer must pay a Cash Disbursement Fee to the Acquirer performing a Cash Disbursement, as specified in Chapter 8, "Fees."
3.10.A.2.c
3.10.A.4
3.10.A.5
Custom Payment Service/ATM Program Custom Payment Service/ATM is available as an Issuer option. An Issuer that chooses to participate must do all of the following: Successfully complete Issuer certification, as specified in the Visa Global ATM Member Guide Receive and return the ATM Transaction Identifier in each Transaction Receive the terminal ID code, ATM owner, and ATM location data in each Transaction Record Include the ATM Transaction Identifier in all Chargebacks
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Chapter 3: Issuer Requirements & Information 3.11 CUSTOMER SUPPORT SERVICES 3.11.B Global Customer Assistance Services
3.11 CUSTOMER SUPPORT SERVICES

3.11.A Issuer Requirements for Recurring Transactions
An Issuer must include the data transmitted in the Clearing Record on the Cardholder billing statement that both: Identifies the Recurring Services Merchant Enables the Cardholder to contact the Merchant This data may include, but is not limited to: Merchant name Merchant city Merchant state/province Merchant country Merchant telephone number
3.11.B
Global Customer Assistance Services

The Global Customer Assistance Services provide emergency assistance to Cardholders. Services include the: Lost/Stolen Card Reporting Service Cardholder Inquiry Service Emergency Cash Service Emergency Card Replacement Service Emergency Payment Authorization Service
SEE ALSO: The Global Customer Assistance Services Member Guide for requirements and procedures.
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Table 3-9: Global Customer Assistance Services Eligibility Requirements by Product
3.11.C Lost/Stolen Card Reporting Service
Table 3-9 specifies requirements for Global Customer Assistance Services participation by product.1 Table 3-9: Global Customer Assistance Services Eligibility Requirements by Product
Lost/Stolen Card Reporting Service Required Required Regional option Regional option Required Required Required Emergency Cash Service Optional Required1 Regional option Regional option Required Optional Regional option Emergency Card Replacement Service Optional Required1 Regional option Regional option Required Required Regional option Emergency Payment Authorization Service Not applicable Not applicable Regional option Regional option Not applicable Not applicable Not applicable Cardholder Inquiry Service Required Required Regional option Regional option Required Required Required
Product
Visa Classic Visa Gold/Premier Visa Signature Visa Infinite Visa Business and Visa Corporate Visa Purchasing Visa Electron Card and Visa Business Electron Card Virtual Account Visa TravelMoney
Required Required
Prohibited Optional
Prohibited Required
Not applicable Not applicable
Regional option Required
3.11.C
Lost/Stolen Card Reporting Service

A Member participating in the Lost/Stolen Card Reporting Service must, on behalf of the Issuer, both: Accept a report of a lost or stolen product from a Cardholder or his designated representative Notify the Issuer
SEE ALSO: The Lost/Stolen Card Reporting Service is used to reduce fraud by blocking use of a Visa product that has been reported to the Visa International Service Center or an Issuer as lost or stolen. For detailed requirements and procedures, see the Global Customer Assistance Services Member Guide.
Global Customer Assistance Services do not apply to Proprietary Cards bearing the Plus Symbol.
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Chapter 3: Issuer Requirements & Information 3.11.D Emergency Cash Service and Emergency Card Replacement Service Table 3-10: Time Frames for Delivery of Emergency Cash and Replacement Cards to Eligible Cardholders
3.11.D
3.11.D.1
Emergency Cash Service and Emergency Card Replacement Service

Overview A Member must, upon Cardholder request, provide an Emergency Cash Disbursement or an Emergency Replacement Card itself or through either: An agent The Visa International Service Center
SEE ALSO: For detailed requirements and procedures, see the Global Customer Assistance Services Member Guide.
3.11.D.2
3.11.D.2.a
Issuer Responsibilities An Issuer must authorize an Emergency Cash Disbursement or an Emergency Replacement Card to an Eligible Cardholder for all Visa products, as specified in the Global Customer Assistance Services Member Guide. If the Issuer chooses to provide these services through Global Customer Assistance Services, the Issuer must comply with the Global Customer Services Member Guide. If an Issuer chooses to provide the Emergency Cash Disbursement or an Emergency Replacement Card, directly or through an agent, it must deliver the cash or Card to the Eligible Cardholder within the time frames specified in Table 3-10.
3.11.D.2.b
Table 3-10: Time Frames for Delivery of Emergency Cash and Replacement Cards to Eligible Cardholders
Product Visa Gold/Premier Visa Signature Visa Infinite Participating Visa Classic Visa Business and Visa Corporate Participating Visa Purchasing Visa Electron Card Within Visa U.S.A. and Visa Canada Within 24 hours1 Regional Option Regional Option Within 1 business day1 Within 24 hours Within 24 hours Emergency cash: Regional option Emergency Replacement Cards: Regional option Within 1 business day Outside Visa U.S.A. and Visa Canada Within 1 business day Regional Option Regional Option Within 3 business days Within 1 business day Within 1 business day Emergency cash: Regional option Emergency Replacement Cards: Regional option Within 3 business days
Visa TravelMoney
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3.11.D.2.c
If an Issuer participates in the Emergency Cash Service or the Emergency Card Replacement Service, as specified in Section 3.11, it must: At least 30 calendar days prior to participation in the Emergency Cash Service or the Emergency Card Replacement Service: - Submit a completed Global Customer Assistance Services (GCAS) Card Issuer Information Form (Exhibit 4G) to its Regional Office - Submit a completed Emergency Service Location Form VISA 911 (Exhibit 4J) to its Regional Office for each of its Emergency Service Locations - Submit a completed Stand-In Emergency Services Processing Form (Exhibit 4I), providing as least 3 Stand-In Processing Accounts by BIN for each participating Card product type that has been activated in the Issuers Authorization system Designate one or more Emergency Service Locations where an Eligible Cardholder may obtain an Emergency Cash Disbursement or an Emergency Replacement Card. An Emergency Service Location must be an office of the Issuer. Provide its Cardholders with either the: - Visa International Service Center telephone numbers - Issuers own emergency services telephone number Notify the Visa Regional Office within 30 calendar days of any changes to an Emergency Service Location, as specified in the Global Customer Assistance Services Member Guide Activate a new Account Number in its Authorization system. With Issuer approval, the Visa International Service Center may waive this requirement to meet cash delivery standards.
3.11.D.2.d
A Disbursing Member may collect a handling fee from the Issuer for providing the following emergency services to Eligible Cardholders, as specified in Chapter 8, "Fees": Emergency Cash Disbursement Emergency Replacement Card
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Chapter 3: Issuer Requirements & Information 3.11.D.3 Emergency Cash Service and Emergency Card Replacement Service Contact Responsibilities 3.11.D.4 Emergency Service Location Responsibilities
3.11.D.3
3.11.D.3.a
Emergency Cash Service and Emergency Card Replacement Service Contact Responsibilities An Emergency Card Replacement Service contact must: Be available to respond to a request for an Emergency Cash Disbursement or an Emergency Replacement Card 24 hours a day, 7 days a week Approve or deny a request from the Visa International Service Center or an Eligible Cardholder within 2 hours of notification (not applicable to Visa Infinite Card) and provide: - For an Emergency Cash Disbursement, a unique Authorization Code - For an Emergency Replacement Card, a new Account Number that has been activated in the Issuers Authorization system Provide the Regional Office with: - Any changes that would affect the issuance of an Emergency Replacement Card (e.g., Issuer contacts, telephone numbers) - Correct spelling of the Cardholders name - Verification data (e.g., Cardholders mothers maiden name, previous address), if required
3.11.D.3.b
If a Visa Region requires 24-hour Visa Infinite Card Emergency Cash Service, the Emergency Cash Service contact must provide all needed information, and a decision to approve or deny the request during the initial telephone contact from the Visa International Service Center. Emergency Service Location Responsibilities An Emergency Service Location must: Be available during normal business hours to respond to a request for an Emergency Cash Disbursement or an Emergency Replacement Card, as instructed by the Visa International Service Center, and as specified in the Global Customer Assistance Services Member Guide Notify the Visa International Service Center (within 3 calendar days) after the Cardholder has picked up the Emergency Cash Disbursement or Emergency Replacement Card
3.11.D.4
3.11.D.4.a
3.11.D.4.b
If an Issuer participates in the Emergency Card Replacement Service, it must: Meet all Card security standards specified in the Visa Product Brand Standards Replace a Stand-In Processing Account within 1 business day when notified by the Visa International Service Center that it has been used for an Emergency Replacement Card Maintain its Emergency Replacement Cards in a secure manner, as specified in Section 3.12.D and the Security Validation Requirements for Card Vendors manual Immediately notify the Visa International Service Center if it discovers that a Card is missing
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3.11.E Visa Infinite Card Emergency Payment Authorization Service
3.11.F.2 Global Refund Service Responsibilities
3.11.E
3.11.E.1
Visa Infinite Card Emergency Payment Authorization Service

Issuer Responsibilities A Visa Infinite Card Issuer must: Be available to respond to a request from the Emergency Payment Authorization Service 24 hours a day, 7 days a week Provide all needed information, and a decision to approve or deny the request during the initial telephone contact with the Visa International Service Center Provide the Merchant, or Global Customer Assistance Service, with a unique Authorization Code If providing the service directly to the Cardholder, contact the Merchant to verify the circumstances, explain the service, and complete the Transaction
3.11.E.2
Chargeback Limitations An Issuer that has granted an emergency payment Authorization may not exercise the following Chargeback reason codes, as listed in Table 3-12. Table 3-12: Prohibited Emergency Payment Authorization Chargeback Reason Codes
Reason Code 70 72 81 83 Reason Code Title Card Recovery Bulletin or Exception File No Authorization FraudCard-Present Environment FraudCard-Absent Environment
3.11.F
Travelers Cheque Global Refund Service

An Issuer must provide an Emergency Cash Refund to a Cheque purchaser upon Authorization from the Global Refund Service.
3.11.F.1
Member Responsibilities When the Global Refund Service authorizes a Member to make an Emergency Cash Disbursement refund to a Cheque purchaser, the Member location must both: Verify the identity of the purchaser Provide a refund of up to US $X, or local currency equivalent, in the form of a Manual Cash Disbursement
3.11.F.2
3.11.F.2.a
Global Refund Service Responsibilities The Global Refund Service will contact a Member in advance to arrange for the Emergency Cheque Refund.
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Chapter 3: Issuer Requirements & Information 3.11.F.3 Emergency Refund Location Responsibilities 3.11.F.3 Emergency Refund Location Responsibilities
3.11.F.2.b
The Global Refund Service will provide the Emergency Refund Location with all of the following information: Account Number Purchaser name Refund Claim Number Cash Disbursement amount in local currency Authorization Code
3.11.F.3
3.11.F.3.a
Emergency Refund Location Responsibilities When making an Emergency Cash Disbursement, an Emergency Refund Location must verify the identity of the Cheque purchaser by comparing the Refund Claim Number provided by the Global Refund Service to the one given by the Cheque purchaser. If the Refund Claim Numbers match, the Emergency Refund Location must both: Complete the 80-Column Cash Disbursement Transaction Receipt (Exhibit 7A) with the: - Account Number - Purchaser name - Words Emergency TC Refund in the space designated for the Cardholders street address - Refund Claim Number in the space designated for the Cardholders identification - Amount of the Emergency Cash Disbursement, plus US $25 or local currency equivalent, for the refund handling fee - Date - Authorization Code provided by the Global Refund Service - Imprint of the Members identification - Cheque purchasers signature in the space designated for the Cardholders signature Process the Emergency Cash Disbursement in the same manner as a Manual Cash Disbursement both: - At face value - With no fees or charges to the Cheque purchaser, unless required by applicable law
3.11.F.3.b
3.11.F.3.c
If the Refund Claim Numbers do not match, the Emergency Refund Location must contact the Global Refund Service for instructions (see the Visa Interchange Directory). Visa guarantees reimbursement of the Manual Cash Disbursement amount to the Emergency Refund Center if the requirements in Section 3.11.F are met.
3.11.F.3.d
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3.11.G Additional Services
3.12.A.2 Issuer Contract with a Card Manufacturer
3.11.G
3.11.G.1
Additional Services
Collision/Loss Damage Insurance A Visa Card or Visa Electron Card Issuer may provide Collision/Loss Damage Insurance.
3.11.G.2
Visa TravelMoney Cards An Issuer of Visa TravelMoney Cards: Must provide Customer assistance services May provide forgotten PIN assistance
3.12 CARD MANUFACTURE AND DELIVERY

3.12.A
3.12.A.1
3.12.A.1.a
Card Manufacturer and Third-Party Personalizer Certification

Issuer Standards for Approved Manufacturers and Third-Party Personalizers An Issuer must comply with all of the following: Use an Approved Manufacturer to manufacture or print Visa Cards or Visa Electron Cards Ensure that the Approved Manufacturer complies with both: - Security Validation Requirements for Card Vendors - The Visa Product Brand Standards Use a Visa-approved Third-Party Personalizer to personalize Visa Cards or Visa Electron Cards Ensure that the Visa-approved Third-Party Personalizer complies with both the: - Logical Security Validation Requirements for Card Personalization Vendors - Visa Card Personalization Agreement Immediately notify Visa if the Approved Manufacturer or Third-Party Personalizer cannot complete its responsibilities
3.12.A.1.b
Section 1.15 defines a Members responsibilities if the Member uses an agent to perform services governed by the Visa International Operating Regulations. Issuer Contract with a Card Manufacturer An Issuer may contract through another Member, a third-party, or directly with a manufacturer for the production of Visa Cards or Visa Electron Cards.
3.12.A.2
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Chapter 3: Issuer Requirements & Information 3.12.A.3 Agent Registration Requirements 3.13.A.4 Non-Compliance
3.12.A.3
3.12.A.3.a
Agent Registration Requirements If an Issuer uses an agent to obtain Cards from an Approved Manufacturer or to emboss or encode Cards, the Issuer must register the agent with Visa to ensure basic security and accountability, as specified in this section and the following: Security Validation Requirements for Card Vendors Logical Security Validation Requirements for Card Personalization Vendors Visa Card Personalization Agreement
3.12.A.3.b
A registered agent is an agent that has been either reviewed or certified using standards established by Visa.
ADDITIONAL INFORMATION: A list of registered brokers, embossers, and encoders is available from Visa upon request.
3.13 RISK MANAGEMENT

3.13.A
3.13.A.1
Fraud Activity Reporting

Overview An Issuer must comply with the Fraud Activity reporting requirements specified in the Fraud Reporting System Users Guide.
3.13.A.2
Fraud Activity Reporting An Issuer must report Fraud Activity to Visa through VisaNet when either a: Fraudulent User has obtained the Card or Account Number Card was obtained through misrepresentation of identification or financial status
3.13.A.3
3.13.A.3.a
Performance Criteria An Issuer must report Fraud Activity upon detection, but no later than: 90 calendar days from the Transaction Date 30 calendar days following the receipt of the Cardholders dispute notification, if the notification is not received within the 90 calendar-day period
3.13.A.3.b
An Issuer must report Fraud Activity as detailed in the Fraud Reporting System Users Guide. At least 90% of rejected Fraud Activity must be resubmitted and accepted into the Fraud Reporting System. Non-Compliance If a Member does not comply with Section 3.13.A.2 and Section 3.13.A.3, the Member is subject to both: An onsite audit by Visa staff at the Members expense Penalties, as specified in Table 1-7
3.13.A.4
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3.13.A.5 Penalties
3.14 RECOVERED CARDS
3.13.A.5
Penalties If Visa determines that a Member is not in compliance for a given quarter, both: Penalties will be assessed, as specified in Table 1-7 The Member will be monitored and evaluated for the following 8 quarters
3.13.B
Security Staff Responsibilities

An Issuer must have a qualified fraud control and Card security officer and staff that are primarily responsible for all areas of security for Visa Cards and Visa Electron Cards. The security staff must do all of the following: Investigate all fraudulent use of the Issuers Visa Cards or Visa Electron Cards Plan and supervise the manufacturing, embossing, encoding, printing, and mailing of the Issuers Visa Cards or Visa Electron Cards Plan and supervise the physical protection of the Issuers Center and buildings Participate in Center employee background investigations
3.13.C
Arrests
After careful investigation, an Issuer may request that the appropriate authorities arrest the holder of a Visa Card or Visa Electron Card for illegal use. If an arrest is made at the request of an Issuer, the Issuer must prosecute the individual and assume all financial liability.
3.14 RECOVERED CARDS

An Issuer must pay a reward for a recovered Visa Card or Visa Electron Card and reimburse the Acquirer for handling the recovered Card.
SEE ALSO: Section 2.1.D
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4
4.1
4.1.A
Acquirer Requirements & Information
ACQUIRER-MERCHANT CONTRACT REQUIREMENTS

Merchant Qualification Standards
Prior to entering into a Merchant Agreement, an Acquirer must comply with this section to determine that the prospective Merchant is financially responsible and ensure that the Merchant will comply with the substance of the Visa International Operating Regulations as well as applicable law.
4.1.A.1
Financial Responsibility An Acquirer must determine that a prospective Merchant is financially responsible and that there is no significant derogatory background information about any of its principals. The Acquirer may obtain this information through the following: Credit reports Personal and business financial statements Income tax returns Other information lawfully available to the Acquirer
4.1.A.2
Merchant Inspection An Acquirer must conduct a physical inspection of the business premises of a prospective Merchant. For Mail/Phone Order and Electronic Commerce Merchants, the Acquirer must also obtain a detailed business description.
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Chapter 4: Acquirer Requirements & Information 4.1.B General Requirements Table 4-1: Merchant Standards
4.1.B
4.1.B.1
Merchant Agreement An Acquirer must: Have a Merchant Agreement with each of its Merchants Include language in the Merchant Agreement that obligates its Merchant to: - Perform its obligations under the Merchant Agreement in compliance with applicable laws - Comply with the Visa International Operating Regulations regarding use of Visa-Owned Marks Ensure that its Merchant complies with Section 4.1 and Chapter 5, "Payment Acceptance" Ensure that required acceptance requirement provisions are included in its Merchant Agreement or as a separate addendum Only accept Transaction Receipts from a Merchant with which it has a valid Merchant Agreement
SEE ALSO: Section 1.3 Section 1.5.A
4.1.B.1.a
An Acquirer contracting with a Merchant to accept Cards must ensure that the Merchant meets the standards specified in Table 4-1. Merchant Standards
Cards Accepted by Merchant Visa Cards1 Electronic Capability Optional Cash-Back For Domestic Transactions only, at the option of a Visa Regional Office For Domestic Transactions only, at the option of a Visa Regional Office
Table 4-1:
Symbols Displayed at Merchant Visa Brand Mark
Visa Brand Mark with the Electron Identifier
Visa Electron Cards
Required
4.1.B.1.b
A Merchant must have a separate Merchant Agreement with its Acquirer to accept Visa Cards or Visa Electron Cards unless it is already a Visa Merchant with Electronic Capability. A Merchant Agreement must specify that a Merchant must not knowingly submit, and an Acquirer must not knowingly accept from a Merchant, for submission into the Visa payment system, any Transaction that is illegal or that the Merchant should have known was illegal.
4.1.B.1.c
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4.1.B.2 Revocation of Merchant Privileges
4.1.C.1 Restrictions on Cross-Border Merchant Contracting
4.1.B.1.d
An Acquirer may be subject to corrective actions or fines, as specified in Section 1.6 if its Merchant Outlet, agent, or Internet Payment Service Provider (IPSP) processes illegal Transactions. The right of Visa to limit or terminate a Members agreement with a Merchant must be specified in each Merchant agreement. Variance for the Bank of China An Acquirer may contract with, and authorize the Bank of China to accept, Deposits from selected government-owned tourist establishments in the Peoples Republic of China, subject to compliance with both: All trademark licensing requirements All other requirements of the Visa International By-Laws and Visa International Operating Regulations
4.1.B.1.e
4.1.B.1.f
4.1.B.2
Revocation of Merchant Privileges Visa may fine an Acquirer that enters into a Merchant Agreement with a Merchant or known principals of a Merchant that Visa has prohibited from participating in the Visa or Visa Electron Program, as specified in Section 4.13.L.
4.1.C
4.1.C.1
4.1.C.1.a
Additional Provisions for Merchants

Restrictions on Cross-Border Merchant Contracting An Acquirer must only contract with a Merchant Outlet within its Country of Domicile, as specified in the Visa International By-Laws Section 2.10. The country of the Sponsored Merchant, not the country of the IPSP, determines the Acquirers jurisdiction. An Acquirer must not contract with a Merchant Outlet that is outside its Country of Domicile1, unless the: Visa Region with jurisdiction over the Merchant Outlet has approved this arrangement, and the country or territory is either: - Not any other Principals Country of Domicile - One where the Acquirer has a Branch Merchant is an International Airline and the Acquirer maintains the relationship, as specified in Section 4.1.E Merchant Outlet is a military base, embassy, or consulate on foreign territory. Visa considers these Merchant Outlets to be within the Members Country and Region of Domicile. The currency used to complete the Transaction must be disclosed on the Transaction Receipt.
4.1.C.1.b
A bilateral agreement exists between Visa Canada and Visa U.S.A. for Mail/Phone Order Merchants. Refer to the appropriate Regional Operating Regulations.
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Chapter 4: Acquirer Requirements & Information 4.1.C.2 Hotels and Cruise Lines 4.1.C.3 In-Transit Service Merchants
4.1.C.2
Hotels and Cruise Lines If requested, an Acquirer must provide its Hotel or Cruise Line with any of the Visa Hotel and Cruise Line Services. A Hotel or Cruise Line must hold a valid contract with an Acquirer for each Visa Hotel and Cruise Line Service in which it participates, either as part of the Merchant Agreement or as a separate contract.
SEE ALSO: Section 5.4
4.1.C.3
4.1.C.3.a
In-Transit Service Merchants Prior to entering into a Merchant Agreement, an Acquirer must both: Submit a detailed written operational plan to Visa. At a minimum, the operational plan must meet the requirements specified in the In-Transit Business PlanBasic Checklist, available upon request from the Acquirers Regional Office. Receive Visa approval for each Merchant providing In-Transit Services
4.1.C.3.b
In addition to the Unattended Acceptance Terminal requirements specified in Section 4.4.E, the operational plan must include the following information: Type of service provided Type of In-Transit Terminal used Process for obtaining Authorization Criteria and processes intended for risk management
4.1.C.3.c
An Acquirer entering into a Merchant Agreement with an In-Transit Service Gambling Merchant must ensure the following: Interchange Reimbursement Fees received from each Issuer as a result of a credit processed for Cardholder winnings are identified on a daily basis A funds disbursement is processed daily to each Issuer (using reason code 0240) for twice the amount of the Interchange Reimbursement Fee received from the Issuer of the original Account Number on the original Transaction The descriptor used in the funds disbursement is In-Transit Gambling Reimbursement
SEE ALSO: Section 5.4 for In-Transit Service transaction processing
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4.1.C.4 In-Transit Service Gambling Merchants
4.1.C.6 Online Gambling Merchants
4.1.C.4
4.1.C.4.a
In-Transit Service Gambling Merchants In addition to the requirements specified in Section 4.4.E and Section 4.1.C.3, the operational plan for an In-Transit Service Gambling Merchant must include the following information: Rules of play Odds of winning Pay-out ratios
4.1.C.4.b
An Acquirer must provide Visa with documentation from an independent legal source that both: Specifies the type of gambling provided by its In-Transit Service Gambling Merchant Certifies the Merchant is not in violation of local or national laws regarding in-transit gambling.
4.1.C.5
4.1.C.5.a
Electronic Commerce Merchants An Acquirer must ensure that its Merchant Agreement requires an Electronic Commerce Merchant to display the following on the Merchants Website: Consumer data privacy policy Security capabilities and policy for transmission of payment card details The address of its Permanent Establishment
4.1.C.5.b
An Acquirer must both: Ensure that a Merchant, Internet Payment Service Provider (IPSP), or Sponsored Merchant that displays a Visa-Owned Mark on its Website does not accept Cards for the purchase or trade of child pornography Terminate a Merchant, IPSP, or Sponsored Merchant within 7 calendar days of Notification from Visa if the Merchant is identified as engaging in the purchase or trade of child pornography
4.1.C.6
Online Gambling Merchants An Acquirer must ensure that: An Online Gambling Merchant has a valid license or other appropriate authority to operate its Website under the local law of its Country of Domicile A Transaction completed by an Online Gambling Merchant is identified with both: - Merchant Category Code 7995, even when gambling services are not the Merchants primary business - The Quasi-Cash/Online Gambling Transaction indicator in the Authorization and Clearing messages An Online Gambling Merchant Website complies with the Website requirements specified in Section 5.4.C.2 The provisions specified in Chapter 5, "Payment Acceptance," are included in its Merchant Agreement or as a separate addendum
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Chapter 4: Acquirer Requirements & Information 4.1.C.7 Dynamic Currency Conversion Merchants 4.1.D.3 Internet Payment Service Provider Agreement Requirements
4.1.C.7
Dynamic Currency Conversion Merchants An Acquirer that currently offers Dynamic Currency Conversion must provide the name and location of each existing Merchant Outlet that is participating in Dynamic Currency Conversion to Visa. Prior to offering Dynamic Currency Conversion through a Merchant Outlet, an Acquirer must complete all of the following: Provide the name and location of each Dynamic Currency Conversion Merchant Outlet that is participating in Dynamic Currency Conversion to Visa Ensure that each Dynamic Currency Conversion Merchant Outlet complies with the Visa International Operating Regulations
4.1.D
4.1.D.1
Additional Provisions for Internet Payment Service Providers and Sponsored Merchants
Merchant Classification A business may act as a Merchant, Sponsored Merchant, or Internet Payment Service Provider (IPSP). The business is considered to be a Merchant if both: It has a Merchant Agreement with an Acquirer The Transaction entered into Interchange does not represent the purchase of goods or services from a Sponsored Merchant
4.1.D.2
Acquirer Responsibilities for Internet Payment Service Providers and Sponsored Merchants An Acquirer that contracts with an IPSP must: Ensure that the IPSP and its Sponsored Merchants comply with the substance of the Visa International Operating Regulations Ensure that the IPSP does not contract with a Sponsored Merchant outside the Acquirers jurisdiction, as specified in Section 4.1.C.1 Directly credit the IPSP for its Deposit. However, an Acquirer that contracts with both an IPSP and a Sponsored Merchant may directly credit the Sponsored Merchant for its portion of the Deposit, as permitted by local law.
4.1.D.3
Internet Payment Service Provider Agreement Requirements An Acquirer must ensure that its IPSP Agreement includes all the following: A requirement that the contract between an IPSP and a Sponsored Merchant contains the Merchant Agreement requirements specified in Section 4.1 The Acquirers right to immediately terminate the Sponsored Merchant for good cause A statement that the IPSP is liable for all acts, omissions, Cardholder disputes, and other Cardholder customer service-related issues caused by the IPSPs Sponsored Merchants A statement that the IPSP is financially liable for each Transaction A statement that the IPSP must not transfer or attempt to transfer its financial liability by asking or requiring a Cardholder to waive his dispute rights
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4.1.D.4 Merchant Category Code Assignment for Internet Payment Service Providers and Sponsored Merchants
4.1.E.2 Business Plan
4.1.D.4
4.1.D.4.a
Merchant Category Code Assignment for Internet Payment Service Providers and Sponsored Merchants An Acquirer must ensure that the IPSP both: Assigns the appropriate Merchant Category Code to each Sponsored Merchant in the Authorization and Clearing Record, as specified in Appendix B, "Merchant Data Standards" Assigns Merchant Category Code 7995 to a Sponsored Merchant that provides gaming chips or electronic funds to be used for online gambling, even if gambling services is not the Sponsored Merchants primary business
4.1.D.4.b
Visa may: Grant a waiver to the requirement specified in Section 4.1.D.4.a to permit the use of a general Merchant Category Code, unless the Sponsored Merchant is either: - Classified as a High-Risk Merchant - An Online Gambling Merchant Require a specific Merchant Category Code to be used for a Sponsored Merchant if increased consumer disputes or inappropriate Authorizations result from use of a general Merchant Category Code
4.1.D.5
4.1.D.5.a
Merchant Outlet Provisions for Internet Payment Service Providers and Sponsored Merchants The country of the Sponsored Merchant, not the country of the IPSP, determines the Merchant Outlet location. The economic activity of a Merchant Outlet is deemed to occur at the Sponsored Merchant location, not at the location of the IPSP. The Merchant country code included in the Authorization and Clearing Record must be the country code of the Sponsored Merchant, as specified in BASE II Record Requirements (Exhibit 2L).
4.1.D.5.b
4.1.D.5.c
4.1.E
4.1.E.1
4.1.E.1.a 4.1.E.1.b
Additional Provisions for International Airline Program

Qualification An International Airline may participate in the International Airline program. An Acquirer must meet the capitalization and reserve requirements of its Regional Office. These requirements cover any estimated exposure for Chargebacks, including liability for airline tickets purchased but not redeemed by Cardholders, as specified in Volume IIDispute Resolution Rules, Chapter 1, "Transaction Receipt Retrieval, Chargebacks, and Representments." Business Plan Before entering into a Merchant Agreement with an International Airline, an Acquirer must obtain approval of its business plan from Visa. Visa will review the business plan within 30 calendar days of receipt.
4.1.E.2
4.1.E.2.a
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Chapter 4: Acquirer Requirements & Information 4.1.E.3 Special Merchant Agreement Requirements 4.1.E.3 Special Merchant Agreement Requirements
4.1.E.2.b
To assist Acquirers in developing International Airline business plans, Visa will maintain and provide information on domestic Interchange Reimbursement Fees and Authorization mechanisms. The business plan must include all of the following information: All countries in which Merchant Outlets are to be located, demonstrated knowledge of key information on each country (for example, domestic Interchange Reimbursement Fee and business and legal restrictions), and a plan for Authorization support in each country All currencies in which the International Airline intends to complete Transactions and verification that the Member is able to process multi-currency Deposits and Interchange A plan for Chargeback support The Acquirers proposed method of satisfying Retrieval Requests, as specified in Section 7.3 Information to satisfy the Acquirer risk criteria specified in Section 4.1.E.1.b
4.1.E.2.c
4.1.E.2.d
An Acquirer must not sign an International Airline Merchant Outlet that is in a country not previously specified in the business plan, unless it first notifies its Regional Office in writing. Special Merchant Agreement Requirements An International Airline Merchant Agreement must contain, at a minimum, the elements specified in Section 4.1.E.3, in addition to those specified for all Merchants in Section 4.1. The Agreement must specify the Acquirers responsibilities to the Merchant for Chargeback resolution support. This support must include both: Written information on Chargeback rights and procedures Chargeback processing, including a list of Chargeback reason codes, Merchant recourse options, and an Acquirer contact
4.1.E.3
4.1.E.3.a
4.1.E.3.b
4.1.E.3.c
The agreement must list the countries from which the Acquirer will accept Transactions, including the Authorization support procedures and processes for each country. The agreement must require that the Acquirer and the Merchant notify Visa if Authorization problems arise for any countries covered by the Merchant Agreement.
4.1.E.3.d
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4.2 TRANSACTION RECEIPT REQUIREMENTS
4.2.B In-Transit Terminal Transaction Receipt Delivery
4.2
TRANSACTION RECEIPT REQUIREMENTS

A Transaction Receipt may be generated either electronically or manually.1 Detailed requirements for each type of Transaction Receipt, including printing and data requirements, are specified in: Electronic Transaction Receipt (Exhibit 7I) Manual Transaction Receipt (Exhibit 7J) Electronic Commerce Transaction Receipt (Exhibit 7K)
VISA RECOMMENDS: Visa strongly recommends disguising or suppressing all but the last 4 positions of the primary Account Number on the Cardholder Transaction Receipt from a Point-of-Transaction Terminal.
4.2.A
Legend Wording
The Cardholder copy of a Transaction Receipt must bear the legend Retain this copy for statement verification or similar wording. At a minimum, this legend must appear in the language of the Transaction Country. As an option, the legend may also appear in another language.
4.2.B
In-Transit Terminal Transaction Receipt Delivery

Upon completion of gambling activities, an itemized Transaction Receipt must be generated by the In-Transit Terminal or from an on-board central printer, and provided to the Cardholder. In addition to the data elements specified in Electronic Transaction Receipt (Exhibit 7I), the InTransit Terminal Transaction Receipt must contain the following information: Terminal number Date of play Net amount of winnings or losses per session Account Number with all but the last 4 digits disguised or suppressed
On Transaction Receipts used in Japan, space for the Cardholder signature is not required on the Merchant or Cardholder copy. Space for the Cardholder signature must be provided on the Acquirers copy.
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Chapter 4: Acquirer Requirements & Information 4.3 EMV LIABILITY SHIFT FOR FRAUDULENT TRANSACTIONS 4.3.B Card-Present Non-Counterfeit Fraudulent Transactions
4.3
EMV LIABILITY SHIFT FOR FRAUDULENT TRANSACTIONS

The EMV Liability Shift Principles, as specified in Section 3.3.B and Section 4.3, apply to all Intraregional Transactions in the jurisdiction of the CEMEA Regional Office. This includes Transactions occurring at both POS and ATM devices. The EMV Liability Shift Principles, as specified in Section 3.3.B and Section 4.3, apply to all Interregional Transactions occurring at POS devices, between the jurisdiction of the CEMEA Regional Office and Visa Europe. Effective 1 July 2008, the EMV Liability Shift Principles, as specified in Section 3.3.B and Section 4.3, apply to all Interregional Transactions between the jurisdiction of the CEMEA Regional Office and Visa Europe. This includes Transactions occurring at both POS and ATM devices. Effective 1 October 2010, the EMV Liability Shift Principles, as specified in Section 3.3.B and Section 4.3 apply to all Interregional Transactions.
4.3.A
Card-Present Counterfeit Card Transactions

Counterfeit Card Transactions completed in a Card-Present Environment are the liability of the Acquirer if both of the following conditions apply:1, 2 The Transaction does not take place at a Chip-Reading Device and is not a Fallback Transaction completed following correct acceptance procedures The Card is a Chip Card containing a Visa or Visa Electron Smart Payment Application or an EMV and VIS-Compliant Plus application
4.3.B
Card-Present Non-Counterfeit Fraudulent Transactions

Non-Counterfeit fraudulent Transactions completed in a Card-Present Environment are the liability of the Acquirer if all of the following conditions apply:3 The Transaction takes place at a Point-of-Transaction Terminal that is not EMV PIN-Compliant The Card is a PIN-Preferring Chip Card PIN Verification was not performed
A variance to this requirement applies in the jurisdictions of the Latin America and Caribbean and U.S.A. Regions, to exclude Transactions involving Issuers and Acquirers from those Visa Regions. A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region, to exclude ATM Cash Disbursement Transactions involving Issuers and Acquirers from that Visa Region. A variance to this requirement applies in the jurisdictions of the Latin America and Caribbean, Asia-Pacific, and U.S.A. Regions, to exclude Transactions involving Issuers and Acquirers from those Visa Regions.
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4.3.C Liability for Fallback Transactions
4.3.D Account Generated Counterfeit Fraud
4.3.C
Liability for Fallback Transactions

Transactions accepted as Fallback Transactions are the liability of the Acquirer if all of the following conditions apply: Card is a Chip Card containing a Visa and Visa Electron Smart Payment Application or an EMV and VIS-Compliant Plus application One of the following conditions: - Transaction is not authorized by the Issuer or the Issuers agent - Transaction is authorized by the Issuer or the Issuers agent, and the appropriate values identifying the Transaction as a Fallback Transaction are not included within the related Authorization Message Account Number was resident on the Exception File with a Negative Response on the Processing Date of the Chargeback, and was on the Exception File for a total period of at least 60 calendar days from the date of listing
4.3.D
Account Generated Counterfeit Fraud

Counterfeit Transactions completed in a Card-Present Environment are the liability of the Acquirer, if all of the following conditions are met:1, 2 Transaction did not take place at a Chip-Reading Device Account Number was not resident on the Issuers Master File on the Transaction Date All valid Cards bearing Account Numbers within the same account range as the Counterfeit Card are Chip Cards containing a Visa or Visa Electron Smart Payment Application Transaction was below Merchants Floor Limit and did not receive Authorization Account Number was resident on the Exception File with a Pickup Response on the Processing Date of the Compliance filing and was on the Exception File for a total period of at least 60 calendar days from the date of listing
A variance to this requirement applies in the jurisdictions of the Latin America and Caribbean and U.S.A. Regions, to exclude Transactions involving Issuers and Acquirers from those Visa Regions. A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region, to exclude ATM Cash Disbursement Transactions involving Issuers and Acquirers from that Visa Region.
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Chapter 4: Acquirer Requirements & Information 4.4 TERMINAL REQUIREMENTS 4.4.A.2 Terminal Functions
4.4
4.4.A
4.4.A.1
TERMINAL REQUIREMENTS
Point-of-Transaction Terminals
Service Codes Table 4-2 specifies requirements for Service Code acceptance at Point-of-Transaction Terminals.
SEE ALSO: Section 4.4.C for Card acceptance requirements at Chip-Reading Devices, if a Chip is present on a Card.
Table 4-2:
Requirements for Service Code Acceptance at Point-of-Transaction Terminals

Terminal Type Terminal Requirements Must either: Read and act upon all Service Codes, as specified in the Payment Technology Standards Manual Seek Issuer Authorization on all Transactions (Zero Floor Limit) Must both: Examine Service Codes Act upon Service Codes as specified in the Payment Technology Standards Manual
All Point-of-Transaction Terminals with Online capability
All Point-of-Transaction Terminals with Data Capture-Only Capability
4.4.A.2
4.4.A.2.a
Terminal Functions An Acquirer that processes Visa or Visa Electron Transactions from a Point-ofTransaction Terminal (excluding an ATM, as specified in Section 4.7.D.1) must ensure that the terminal accepts all 16-digit Account Numbers that contain a valid Visa-assigned BIN for Visa and Visa Electron Transactions. All Member Point-of-Transaction processing systems (excluding ATMs, as specified in Section 4.7.D) must be able to accept all 16-digit Account Numbers that contain a valid Visa-assigned BIN.
4.4.A.2.b
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4.4.B Magnetic-Stripe Terminals
4.4.C Chip-Reading Devices
4.4.B
4.4.B.1
4.4.B.1.a
Magnetic-Stripe Terminals
Terminal Logic An Acquirer must ensure that a Magnetic-Stripe Terminal meets all of the following requirements: Is used to obtain Authorization through the V.I.P. System and is able to read all Magnetic Stripes that conform to the specifications in: - Chapter 10, "Card and Marks Requirements" - Visa Product Brand Standards - Payment Technology Standards Manual Transmits the entire unaltered contents of all data encoded on either track 1 or track 2 of the Magnetic Stripe Does not erase or alter any magnetic encoding on a Card Does not display or print more information than is embossed or printed on the front or back of the Card. This prohibition does not apply to displaying or printing the full Account Number on a Visa Electron Card with a partial Account Number.
4.4.B.1.b
All new Magnetic-Stripe Terminals produced with dual reader heads must be capable of processing and distinguishing the Magnetic Stripe containing Visa payment data from other proprietary Magnetic Stripes that may be present on the Card. BIN Logic A new Magnetic-Stripe Terminal must not use 4-digit or 6-digit sequential BIN logic. Each existing Magnetic-Stripe Terminal using 4-digit or 6-digit sequential BIN logic must remove these constraints.
4.4.B.2
4.4.B.3
PIN Security An Acquirer must ensure the security of a PIN when used to identify the Cardholder in a Transaction, as specified in the PIN Security Requirements manual.
4.4.C
Chip-Reading Devices
All Chip-Reading Devices that accept Visa Cards and Visa Electron Cards and are placed in service on or after 1 January 2001, must meet Visa specifications for international interoperability and functionality, including both: EMV Integrated Circuit Card Specifications for Payment Systems Visa Integrated Circuit Card Specifications
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Chapter 4: Acquirer Requirements & Information 4.4.C.1 General Requirements 4.4.C.2 Terminal Logic
4.4.C.1
4.4.C.1.a
General Requirements When installing an EMV- and VIS-Compliant Chip-Reading Device to accept a Visa or Visa Electron Payment Application, the Acquirer must ensure that the terminal: Has been approved by Visa, or an entity authorized by Visa Meets EMV Integrated Circuit Card Specifications for Payment Systems Has the capability to have its Visa Public Keys replaced in an acceptable method by any date specified by Visa
4.4.C.1.b
If Visa determines that an Acquirer or Acquirers agent has a high-severity Chip interoperability problem and that progress toward an agreed-upon resolution plan is no longer acceptable, the Acquirer or Acquirers agent is subject to the Chip Interoperability Compliance Program, as specified in Section 1.6.D.13. An Acquirer must utilize the Acquirer Device Validation Toolkit (ADVT) prior to deploying or upgrading a Chip Reading Device. An Acquirer that fails to utilize the ADVT may be subject to the Chip Interoperability Compliance Program, as specified in Section 1.6.D.13. Terminal Logic An Acquirer must ensure that all new Chip-Reading Devices that accept Visa and Visa Electron Cards support variable length Account Numbers up to, and including, 19 digits. An Acquirer must ensure that all Chip-Reading Devices that accept Visa and Visa Electron Cards support variable length Account Numbers up to, and including, 19 digits. An Acquirer must ensure that Dynamic Data Authentication is active in all new or recycled Chip-Reading Devices that accept Visa and Visa Electron Cards, unless the device obtains an Online Authorization for all Transactions. An Acquirer must ensure that Dynamic Data Authentication is active in all Chip-Reading Devices, that accept Visa and Visa Electron Cards, unless the device obtains an Online Authorization for all Transactions.
4.4.C.1.c
4.4.C.2
4.4.C.2.a
4.4.C.2.b
4.4.C.2.c
4.4.C.2.d
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4.4.C.2 Terminal Logic
4.4.C.2 Terminal Logic
4.4.C.2.e
An Acquirer must ensure that the EMV- and VIS-Compliant Chip-Reading Device: Reads a Magnetic Stripe Reads the Chip if an EMV- and VIS-Compliant Chip is present, and does not allow the Chip-Reading Device to override the Chip Authorization controls by manually prompting the device to use the Magnetic Stripe. The Magnetic Stripe may be read only if the Chip is not EMV- and VIS-Compliant, or the Chip or Chip reader is inoperable. Supports No CVM (Cardholder Verification Method) required for all EMV- and VIS-Compliant Chip-Reading Unattended Acceptance Terminals that perform Cardholder-Activated Transaction Type A and Cardholder-Activated Transaction Type B If capable of performing Online Transactions, performs Terminal Risk Management, as specified in EMV Integrated Circuit Card Specifications for Payment Systems Supports Post-Issuance Application Change commands if the Acquirer is capable of processing Full-Chip Data Transmits all Chip data elements that create the EMV-Online Card Authentication Cryptogram if the Acquirer is capable of processing Full-Chip Data Supports the terminal action codes and facilitates access to multiple accounts on a Chip Card, as specified in the Visa Integrated Circuit Card Specifications Presents mutually-supported Payment Applications contained in the Chip to the Card, or to the Cardholder where the Cardholder has the ability to select the Payment Application, and does not discriminate between Payment Applications, except as stipulated by the Chip parameters
4.4.C.2.f
All Chip-Reading Devices must be capable of requiring an Online Authorization for the next consecutive Magnetic Stripe-read Transaction originating from a Chip Card when: An EMV-Compliant Chip Card-read was unsuccessful The Service Code indicates the presence of a Chip
4.4.C.2.g
All Chip-Reading Devices (including Unattended Acceptance Terminals) placed in service on or after 1 April 2001 that support Enciphered Offline PIN must also support Plaintext Offline PIN.
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Chapter 4: Acquirer Requirements & Information 4.4.C.3 PIN Requirements 4.4.C.4 PIN Pad Requirements
4.4.C.2.h
All Full Chip Data Acquirers must accept and process VIS and Common Core Definitions Chip Cards.
SEE ALSO: Section 4.4.D VisaNet Member Implementation Guide VSDC Member Implementation Guide VSDC System Technical Manual
4.4.C.3
PIN Requirements An Acquirer must ensure that the EMV- and VIS-Compliant Chip-Reading Device: Is equipped with ports that support devices capable of prompting for and accepting a PIN based upon Cardholder Verification Method parameters encoded in the Chip Does not display the Visa Brand Mark or Visa Brand Mark with the Electron Identifier on PIN-only Chip-Reading Devices, excluding ATMs and Unattended Acceptance Terminals that perform Cardholder-Activated Transactions Type C Does not prompt international Cardholders for a PIN, unless required by the Chip, excluding ATMs and Unattended Acceptance Terminals that perform CardholderActivated Transactions Type C
4.4.C.4
PIN Pad Requirements All new Chip-Reading Devices that accept Visa or Visa Electron Cards must be PINcapable and comply with this section.
4.4.C.4.a
A Chip-Reading Device must have either of the following: A PIN pad A port capable of supporting a PIN pad
4.4.C.4.b
If a PIN pad is present and active, a Chip-Reading Device must both: Comply with Visa encryption standards Act on the Cardholder Verification Method List
4.4.C.4.c
The Chip-Reading Device must be capable of supporting software to enable the functions specified in Section 4.4.C.4.a and Section 4.4.C.4.b if either the: Chip-Reading Device is equipped with a PIN pad port only PIN pad is inactive for Visa Chip-initiated Transactions
4.4.C.4.d
If a PIN pad is active for other Chip-enabled payments, it must be active for Visa Chipinitiated Transactions.
ADDITIONAL INFORMATION: Exceptions to Section 4.4.C.4 are permitted when compliance is inherently impractical (e.g., road tolls, transit applications, situations where a Cardholder would not expect interaction with a Chip-Reading Device).
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4.4.C.5 Acquirer Responsibilities
4.4.D.2 Proximity Payment Program Requirements
4.4.C.5
4.4.C.5.a
Acquirer Responsibilities An Acquirer that processes a Chip Card Transaction must: Properly identify the Authorization Response code in the Clearing Record initiated by an EMV- and VIS-Compliant Chip-Reading Device, as specified in the V.I.P. System Technical Specifications Use the appropriate POS Entry Mode code value Provide the Authorization Response code in the Clearing Record for a Chip Card Transaction that is approved offline Ensure the Chip-initiated Transaction contains all data elements that create the EMV-Online Card Authentication Cryptogram if the Acquirer is capable of processing Full-Chip Data
4.4.C.5.b 4.4.C.5.c
Visa and Visa Electron Chip-Reading Devices must be EMV- and VIS-Compliant. An Acquirer must ensure that the Visa Public Keys are replaced by any date specified by Visa. Acquirer Liability An Acquirer is responsible for the actions of a Chip-Reading Device that provides improper information and processing decisions to the Chip. The Acquirer is protected from applicable Chargebacks if it submits a valid Cryptogram, even if an Issuer does not process the Full-Chip Data.
4.4.C.6
4.4.C.6.a
4.4.C.6.b
4.4.D
4.4.D.1
Proximity Payment Terminals

Proximity Payment Terminal General Requirements An Acquirer must ensure that a Proximity Payment terminal uses the proper POS Entry Mode code, as indicated in Required Message Content for VisaNet Financial Transactions (Exhibit 3A) and Required Message Content for VisaNet Authorization Requests (Exhibit 3B) to identify that the Transaction is processed as one of the following: Chip Card Transaction Magnetic-Stripe Card Transaction Proximity Payment Transaction
4.4.D.2
Proximity Payment Program Requirements Effective 1 April 2008, all new Proximity Payment terminals in countries without existing contactless implementations must comply with the Visa Contactless Payment Specification. Effective 1 January 2012, all Proximity Payment terminals must comply with the Visa Contactless Payment Specification.
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Chapter 4: Acquirer Requirements & Information 4.4.E Unattended Acceptance Terminals 4.4.E.2 Prepaid Card Transaction Requirements
4.4.E
Unattended Acceptance Terminals

An Acquirer must submit a detailed written operational plan to Visa for approval prior to activating any Unattended Acceptance Terminal that performs Cardholder-Activated Transactions Type A.
4.4.E.1
General Requirements An Acquirer that installs Unattended Acceptance Terminals must: Comply with the Authorization requirements specified in Section 4.5, Section 4.8, and Section 6.2.A, as applicable. The Authorization is valid if the Authorization amount is greater than or equal to the Transaction amount. Identify each Cardholder-Activated Transaction, as specified in BASE II Record Requirements (Exhibit 2L), Chapter 4, "Acquirer Requirements & Information," and Chapter 6, "Payment Services" Ensure that the terminal: - Reads track 18 or 2 of the Magnetic Stripe or processes a Visa Smart Payment - Does not dispense cash1 unless it is an ATM - Displays the Merchant name and customer service telephone number - Provides a Transaction Receipt2 - Informs the Cardholder that a Transaction Receipt is available upon request if a receipt is not provided automatically - Notifies the Cardholder that the Card has been retained, when the terminal is capable of retaining an invalid or expired Card
4.4.E.2
Prepaid Card Transaction Requirements A Prepaid Card Transaction at an Unattended Acceptance Terminal must meet the following requirements in addition to those specified in Section 4.4.E: Floor Limit is zero Merchant identification and its customer service telephone number are displayed
1 2
This requirement does not apply to ATMs. This requirement does not apply to Magnetic-Stripe Telephones.
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4.4.E.3 Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type A
4.4.E.4 Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type B
4.4.E.3
4.4.E.3.a
Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type A When an Unattended Acceptance Terminal performs a Cardholder-Activated Transaction Type A, it must: Validate the Service Code, Account Number, and expiration date Limit the Transaction amount to a maximum of US $40, or local currency equivalent Not complete the Transaction if the Account Number is invalid or if the Card has expired Effective 1 May 2008, unless granted written permission from Visa, existing Unattended Acceptance Terminals must cease performing Cardholder-Activated Transactions Type A for all Merchant categories except: 4111Local and Suburban Commuter Passenger Transportation, including Ferries 4112Passenger Railways 4131Bus Lines 4784Tolls and Bridge Fees 7523Parking Lots and Garages A new Merchant may deploy Unattended Acceptance Terminals that perform Cardholder-Activated Transactions Type A only for the types of Merchant and Merchant Category Codes listed above, unless granted written permission from Visa.
4.4.E.3.b
An Unattended Acceptance Terminal must not accept Visa Electron Cards for Cardholder-Activated Transactions Type A. Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type B When an Unattended Acceptance Terminal performs Cardholder-Activated Transaction Type B it must: Limit the Transaction amount to US $1001, 2 or local currency equivalent Effective 4 October 2008, for a Real-Time Clearing Transaction, limit the Transaction amount to US $500, or local currency equivalent Authorize all Transactions
4.4.E.4
1 2
Not applicable to an In-Transit Terminal or effective 4 October 2008, Real-Time Clearing. Effective 18 July 2008, a variance to this requirement applies in the jurisdiction of the U.S.A. Region for Automated Fuel Dispenser Transactions.
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Chapter 4: Acquirer Requirements & Information 4.4.E.5 Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type C 4.4.F Electronic Signature Capture Devices (Effective 15 May 2009)
4.4.E.5
4.4.E.5.a
Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type C At a minimum, when an Unattended Acceptance Terminal performs Cardholder-Activated Transaction Type C, it must: Accept PINs, according to Visa PIN Security and PIN Entry Device (PED) requirements, as specified in the PIN Management Requirements manuals Be capable of conveying at least the following information to the Cardholder: - Card invalid for this service - Service unavailable now - Invalid PINre-enter
4.4.E.5.b
A Chip-enabled Unattended Acceptance Terminal that performs CardholderActivated Transaction Type C may perform PIN Verification in both an Online and offline environment for a Visa Card or Visa Electron Card that contains a Visa Smart Payment application. An Unattended Acceptance Terminal that performs Cardholder-Activated Transaction Type C is not required to have the ability to retain Cards. If it does have this ability, it may retain a Card only upon the specific request of the Issuer or: If a Card is retained, the Acquirer or Merchant must log it under dual custody immediately after removal from the terminal If a Card is retained at the specific request of the Issuer, the Acquirer or Merchant must render it unusable and return it to the Issuer An Issuer is not required to pay a reward to the Acquirer. The Acquirer may collect a handling fee, as specified in Section 8.4.B
4.4.E.5.c
4.4.F
Electronic Signature Capture Devices (Effective 15 May 2009)

A Merchant using an electronic signature capture device must:1 Only store and reproduce a signature on a Transaction-specific basis in relation to the Transaction for which the signature was obtained Only reproduce a signature upon specific written request from the Acquirer or in response to a Retrieval Request Have proper controls in place to ensure the security of the stored signatures and other Cardholder data in accordance with the Payment Card Industry Data Security Standard (PCI DSS) An Acquirer may reproduce the Cardholder signature obtained using an electronic signature capture device in response to a Retrieval Request. Visa may withdraw an Acquirer, agent, or Merchants right to use electronic signature capture devices if they fail to comply with Section 4.4.F, in addition to existing penalties that may be imposed under the Visa International Operating Regulations.
This provision is not applicable to Transactions involving Issuers or Acquirers in the jurisdiction of Visa Europe.
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4.5 AUTHORIZATION REQUIREMENTS
4.5.B General Authorization Requirements
4.5
4.5.A
4.5.A.1
4.5.A.1.a
AUTHORIZATION REQUIREMENTS
Floor Limits
Visa Floor Limits An Acquirer must ensure that its Merchants obtain Authorization for Transaction amounts above the Chip Floor Limits or non-Chip Floor Limits. For Chip-initated Transactions, Offline Authorization is allowed provided that the Transaction amount does not exceed the Floor Limits specified for Chip Transactions. An Acquirer may set a higher Floor Limit than the Visa Floor Limit, but does so at its own risk. For countries where the Floor Limit is shown in US dollars in Appendix C, "Maximum Authorized Floor Limits" a Transaction is considered to have exceeded the Floor Limit if the local currency equivalent value of the Transaction is greater than the equivalent value of the Floor Limit shown. Acquirer Floor Limits
ADDITIONAL INFORMATION: An Acquirer may establish a domestic Floor Limit.
4.5.A.1.b
4.5.A.1.d
4.5.A.1.e
4.5.A.2
4.5.A.2.a
An Acquirer that establishes a domestic Floor Limit that is higher than the international Floor Limit does so at its own risk. If the domestic Floor Limit is less than the international Floor Limit, the Acquirer must both: Provide equal protection on all Transactions Accept liability for International Transactions above the domestic Floor Limit
4.5.A.2.b
4.5.B
General Authorization Requirements

An Acquirer that is a Principal or Merchant Bank must provide Authorization services, as specified in Section 4.5, to both its own Merchants and the Merchants signed by its sponsored Associates. This service includes Authorization for Cash Disbursements at any of its Branches.
SEE ALSO: For data requirements for Authorizations, see: V.I.P.BASE I Technical Specifications V.I.P. System Single Message System (Visa & Visa Electron) Technical SpecificationsVolume I V.I.P. System Single Message System (Visa & Visa Electron) Technical SpecificationsVolume II
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Chapter 4: Acquirer Requirements & Information 4.5.B.1 General Requirements 4.5.B.4 Transaction Currency Conversion Requirements
4.5.B.1
General Requirements An Acquirer must participate in both the: International Automated Referral Service and comply with the International Automated Referral Service Users Guide Card Verification Service, as specified in Section 2.3.C
4.5.B.2
Data Quality Requirements An Acquirer must ensure that all Authorization Requests contain complete and valid data. If data is missing or incorrect, an Acquirer may be subject to the Data Quality Compliance Program, as specified in Section 1.6.D.3.a.
SEE ALSO: BASE I Technical Specifications SMS POS (Visa & Visa Electron) Technical Specifications
4.5.B.3
4.5.B.3.a
Hours of Authorization An Acquirer must provide primary and backup Authorization service 24 hours a day, 7 days a week. This service may be provided by any of the following: The Acquirer directly Another VisaNet Processor, including Visa Other means approved by Visa
4.5.B.3.b
An Acquirer must process Authorizations for all International Transactions through VisaNet. Transaction Currency Conversion Requirements An Authorization Request must be expressed in US dollars or the Transaction Currency. ATM Cash Disbursements and Manual Cash Disbursements must be authorized in the Transaction Currency.
ADDITIONAL INFORMATION: If the Transaction Currency is not US dollars, an Acquirer may convert the Authorization amount into US dollars prior to sending the Authorization Request to Visa.
4.5.B.4
4.5.B.4.a
4.5.B.4.b
For Visa or Visa Electron Transactions, if the Acquirer converts the Authorization amount, it must use a generally accepted Currency Conversion Rate. An ATM Acquirer must submit each ATM Authorization Request in the Transaction Currency. This requirement does not apply to sublicensees of the Plus System, Inc.
4.5.B.4.c
4.5.B.4.d
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4.5.B.5 Dynamic Currency Conversion Requirements
4.5.B.7 Authorization Routing
4.5.B.5
Dynamic Currency Conversion Requirements An Acquirer that currently offers Dynamic Currency Conversion must register in writing with Visa that it offers Dynamic Currency Conversion and must provide the name and location of any Merchant Outlet or agent that provides Dynamic Currency Conversion. Prior to offering Dynamic Currency Conversion, an Acquirer must register in writing with Visa that it or its Merchant Outlet or agent intends to offer Dynamic Currency Conversion and must provide the name and location of any Merchant Outlet or agent that will be providing Dynamic Currency Conversion. Also, an Acquirer must register any additional Merchant Outlet or agent that subsequently offers Dynamic Currency Conversion with Visa. If a Merchant Outlet or agent offers Dynamic Currency Conversion, the Acquirer that processes the Transaction with Dynamic Currency Conversion is the Acquirer responsible for registering the Merchant Outlet or agent with Visa, whether or not the Acquirer has directly supplied the Dynamic Currency Conversion service to the Merchant Outlet or agent.
4.5.B.6
4.5.B.6.a
Computer Interface Requirements An Acquirer must establish a computer interface between its Authorization system and the V.I.P. System, as specified in the VisaNet manuals, if it receives either: An average of more than 5,000 Authorization Requests monthly in any 3 consecutive months from other Members or VisaNet Processors Any Authorization Requests generated by a Point-of-Transaction Terminal from its Merchants or other Members for which it provides Authorization services
4.5.B.6.b
Within 90 calendar days of notifying Visa that either of the above conditions exists, the Acquirer must submit to Visa a reasonable schedule for establishing its computer interface. Authorization Routing An Acquirer may use the account range table provided by Visa to determine the routing of an Authorization Request. An Acquirer that uses the account range table to validate Visa Cards must install and use the table within 6 business days of its receipt from Visa.
SEE ALSO: For ATM Authorization routing requirements, see: Section 4.7.E.9 Section 4.7.E.10
4.5.B.7
4.5.B.7.a
4.5.B.7.b
An Acquirer must not distribute the account range table without the prior written consent of its Regional Office.
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Chapter 4: Acquirer Requirements & Information 4.5.B.8 Authorization Rejection 4.5.B.12 Partial Authorization Service
4.5.B.8
Authorization Rejection An Acquirer must not selectively reject or decline Authorization Requests based on an internally developed table of BINs or Account Numbers. This prohibition includes tables developed using the printed or tape versions of the Visa Interchange Directory.
4.5.B.9
4.5.B.9.a
Authorization Reversals An Acquirer that receives an Authorization Reversal from one of its T&E Merchants must accept the Reversal and forward it to Visa. The Acquirer must process a Reversal for an Online Financial Transaction if either the: Acquirer, Merchant, or terminal did not receive an Authorization Response Transaction is subsequently voided or cancelled
4.5.B.9.b
4.5.B.10
4.5.B.10.a
Local Authorization Services for International Airlines If practical, an Acquirer must provide Authorization services to an International Airline at the request of Visa, as specified in Section 4.5 and Section 4.9. Authorization support must be available to the Merchant on a primary and backup basis, as specified in Section 4.5.B.3 and Section 4.5.B.8. Automated Fuel Dispenser Status Check Authorization Effective 15 November 2008, an Automated Fuel Dispenser Merchant may obtain a Status Check Authorization for the equivalent of 1 currency unit for Transactions less than, or equal to, one of the following: For a Chip or PIN-initiated Transaction, US $100, or local currency equivalent For all other Transactions, US $751, or local currency equivalent
4.5.B.10.b
4.5.B.11
4.5.B.11.b
4.5.B.12
Partial Authorization Service An Acquirer and its VisaNet Processor may participate in the Partial Authorization service. To participate in the service, an Acquirer and its VisaNet Processor must support both: Partial Authorization Transactions Authorization reversals
SEE ALSO: VisaNet manuals Visa International Prepaid Card Products Program Guidelines
Effective 18 July 2008, a variance to this requirement applies in the jurisdiction of the U.S.A. Region for Automated Fuel Dispenser Transactions.
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4.5.C Exceptions for Manual Authorizations
4.5.D.1 Use of Emergency Authorization Procedures
4.5.C
4.5.C.3
4.5.C.3.a
Exceptions for Manual Authorizations

Authorization Procedures An Acquirer must forward an Authorization Request to Visa or the Issuer under any of the following conditions: The Transaction amount added to the previous Transactions on the same Account Number on the same day exceeds the Interchange Authorization Limit set by the Issuer, or the Floor Limits specified in Appendix C, "Maximum Authorized Floor Limits", whichever is greater The minimum Interchange Authorization Limit is US $X for Retail Transactions and US $X for Manual Cash Disbursements. If an Issuer has established higher limits, they appear on the Issuers Visa Interchange Directory Update Form (Exhibit 4F) A Merchant questions the validity of the Card or informs the Acquirer that it is suspicious about a Transaction A Cardholder wishes to make a purchase in person (not a Mail/Phone Order Transaction) but does not have his Card A Cardholder presents an Expired Card A Cardholder presents a Card with a blank signature panel
4.5.C.3.b
If Visa approves a Transaction: Visa provides the Acquirer with an Authorization Code based on the date, time, and Account Number The Acquirer provides the Merchant with an Authorization Code
4.5.C.3.c 4.5.C.3.d
The Merchant must enter this Authorization Code on the Transaction Receipt. An Acquirer or Merchant that obtains an Authorization for a Transaction and subsequently cancels the Transaction (for any reason) must notify Visa or the Issuer of the cancellation. If a Transaction originating at an Authorization-Only Terminal does not require Authorization, the Acquirer must use the substitute Authorization Code 0000N in the Clearing Record. International Exception File
4.5.C.3.e
4.5.C.4
4.5.D
4.5.D.1
4.5.D.1.a
V.I.P. System Emergency Authorization Procedures

Use of Emergency Authorization Procedures An Acquirer must follow the emergency Authorization procedures if it cannot transmit an Authorization Request to Visa due to a communications failure. An Acquirer must not use this procedure: For more than 4 hours If any other means of electronic interface with Visa is available
4.5.D.1.b
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Chapter 4: Acquirer Requirements & Information 4.5.D.2 Emergency Procedures 4.6.A.2 Foreign Branches
4.5.D.1.c
The emergency Authorization procedure does not apply to ATM Cash Disbursements or Cardholder-Activated Transaction Type C. When it cannot transmit Authorization Requests, the Acquirer must transmit a service unavailable now Authorization Response to the terminal in reply to the Authorization Request. Emergency Procedures If the Transaction amount is greater than or equal to US $X, the Acquirer must contact the Issuer by telephone, fax, or telex for Authorization, as specified in Section 4.4.D.2. If the Transaction amount is less than US $X, the Acquirer need not contact the Issuer. The Acquirer must both: Review the appropriate Card Recovery Bulletin Provide the Merchant with an Authorization Code ending in x if the Account Number does not appear on the Card Recovery Bulletin
4.5.D.2
4.5.D.2.a
4.5.D.2.b
4.5.E
Stand-In ProcessingNon-Visa Transactions

Visa may provide Stand-In Processing for non-Visa Card transactions if the authorization processing service associated with the non-Visa Card is unavailable. Visa is not responsible for losses incurred on non-Visa transactions authorized through the VisaNet Payment Gateway services.
4.6
4.6.A
CASH DISBURSEMENTS
Manual Cash Disbursements
Each Member, excluding one participating only in the Visa Electron or Plus Program, must make Manual Cash Disbursements to other Issuers Visa Cardholders from all of its Branches in its Country of Domicile. This requirement is limited only by applicable law and the Issuers Cash Disbursement policy.
4.6.A.1
Visa Electron Cards A Member may make Manual Cash Disbursements to other Issuers Cardholders of Visa Electron Cards if the Acquirer complies with Chapter 4, "Acquirer Requirements & Information."
4.6.A.2
Foreign Branches A foreign Branch of a Member licensed to use the Visa Program Marks outside of its Country of Domicile may both: Make Manual Cash Disbursements to other Issuers Visa Cardholders If the Acquirers Branch complies with Chapter 4, "Acquirer Requirements & Information," make Manual Cash Disbursements to other Issuers Cardholders of Visa Electron Cards
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4.6.A.3 Cash Disbursements Through Related Companies
4.6.B.4 Transaction Currency
4.6.A.3
Cash Disbursements Through Related Companies A Member may make Manual Cash Disbursements through the offices of its related companies if all of the following are true: The companies are primarily engaged in financial services to the public The Member or the Members holding company wholly owns the company Visa has given the Member prior approval
4.6.A.4
Display of Marks An Acquirer must display the appropriate Visa-Owned Marks to indicate which Cards are accepted for Manual Cash Disbursements.
4.6.A.5
Maximum Manual Cash Disbursement Amount An Acquirer may establish a maximum Cash Disbursement amount of not less than US $X or local currency equivalent, per day, per Cardholder.
4.6.A.6
Cash Disbursement Fees A Cash Disbursement Fee is paid by the Issuer to the Acquirer performing a Cash Disbursement, as specified in Chapter 8, "Fees."
4.6.B
4.6.B.1
Transaction Processing Requirements

Uniform Services An Acquirer must both: Accept all Cards properly presented for payment Offer and render services uniformly to all Cardholders
4.6.B.2
Validation of Cardholder Identity An Acquirer must validate the Cardholders identity, as specified in Section 5.1.D.
4.6.B.3
4.6.B.3.a 4.6.B.3.b
Floor Limit and Terminal Requirements The Floor Limit for a Manual Cash Disbursement is zero. An Acquirer must use a Point-of-Transaction Terminal with Electronic Capability to accept Visa Electron Cards. Transaction Currency The Transaction Currency for a Manual Cash Disbursement must be the:1 Currency dispensed Currency in the Authorization Request Currency presented into Interchange
4.6.B.4
This requirement does not apply to Merchant sales of Foreign Currency, including Cheques, or Visa TravelMoney Cards.
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Chapter 4: Acquirer Requirements & Information 4.6.B.5 Transaction Receipt Copy 4.6.C.3 Encashment Limitations
4.6.B.5
Transaction Receipt Copy The Acquirer must provide the Cardholder with a Transaction Receipt that includes the Transaction amount, Transaction date, Account Number, Acquirer name, and location, as specified in Manual Transaction Receipt (Exhibit 7J).
4.6.B.6
Fee Disclosure A Manual Cash Disbursement Transaction Receipt (excluding ATM Cash Disbursement Transaction Receipts) must inform the Cardholder that the Issuer may assess a Cash Disbursement Fee or set-up charge.
4.6.B.7
Prohibition An Acquirer must not add any surcharge to a Manual Cash Disbursement Transaction, unless local law expressly requires that a Member be permitted to impose a surcharge. Any surcharge amount, if allowed, must be included in the Transaction amount and not collected separately.
4.6.C
4.6.C.1
4.6.C.1.a
Cheque Acceptance
General Each Member must accept and encash all Cheques denominated in currencies usually exchanged in the local market. A Members encashment policy must be as favorable for Cheques as for other cheque brands. Visa guarantees reimbursement for the Cheque amount if the Member complies with Section 4.6.C.2. Encashment Procedure When encashing a Cheque, a Member must both: Witness the customer countersigning the Cheque in the lower left signature area Compare the countersignature with the signature appearing in the upper right signature area. If the signatures appear similar, the Member may accept the Cheque.
4.6.C.1.b
4.6.C.1.c
4.6.C.2
4.6.C.2.a
4.6.C.2.b
If the Member is uncertain as to the similarity of the signatures, it may request that the customer sign the Cheque on the back and provide identification. If the Member is satisfied with the identification comparison, it may accept the Cheque. Encashment Limitations If the Cheque has already been countersigned, or if the presenter is not the original purchaser of the Cheque, the Member must only accept the Cheque if the presenter is a known customer, and full recourse is available.
4.6.C.3
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4.6.D Chip Card Acceptance
4.7.C Card Acceptance Requirements
4.6.D
Chip Card Acceptance

The Card and Cardholder must be present for all Chip-initiated Transactions. If a Chip-initiated Transaction is declined by the Issuer, the Transaction must not be processed by any other means. If the Chip or Chip-Reading Device is inoperable, the Merchant must obtain an Online Authorization using the Magnetic Stripe. If the Magnetic Stripe cannot be read, or if Online Authorization is not available, existing Card acceptance and Transaction processing procedures apply.
4.7
4.7.A
ATM ACQUIRER STANDARDS

Participation Requirements
Acquirer participation in the Visa Global ATM Program is optional. A Member has complete discretion over whether all, some, or none of its ATMs participate in the Visa Global ATM Program. Only an ATM owned, leased, or controlled by a Member is eligible for participation in the Visa Global ATM Program. A Member that sponsors an agent to deploy or operate an ATM participating in the Visa Global ATM Program must ensure that it meets all obligations specified in Section 1.15.C, and that its ATMs comply with the applicable Visa International Operating Regulations.
4.7.B
ATM Acquirer Requirements

Before acting as an ATM Acquirer, an Acquirer must successfully complete certification and comply with all of the following: Licensing requirements specified in Section 1.8.A Acquirer Participation Requirements specified in the Visa Global ATM Member Guide Processing requirements specified in the VisaNet manuals
4.7.C
Card Acceptance Requirements

A Visa/Plus ATM must accept all valid Cards1, 2, 3, as specified in both: Visa International Operating Regulations Visa Global ATM Member Guide
1 2
A variance to this requirement applies in the jurisdiction of the Canada Region. An ATM with restricted access must display language with the Visa Brand Mark that both identifies the ATM Acquirer and describes Card acceptance or the nature of any restrictions, as specified in Chapter 10, "Card and Marks Requirements" the Visa Global ATM Member Guide, or the Visa Product Brand Standards. At the discretion of its Regional Office, an ATM Acquirer that accepts Cards bearing the Plus Symbol may selectively deny access to its ATMs.
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Chapter 4: Acquirer Requirements & Information 4.7.D ATM Acceptance Technology Requirements 4.7.E.2 ATM Acquirer Requirements
4.7.D
4.7.D.1
ATM Acceptance Technology Requirements

Account Numbers A Visa/Plus ATM and a Member ATM processing system must be able to accept all valid International Organization for Standardization numbers 11-19 digits long, beginning with any numeric digit.
4.7.D.2
Chip-initiated ATM Authorization Requirements If a Chip Card cannot be read, the ATM may complete the Transaction by reading the Magnetic Stripe. If the Magnetic Stripe cannot be read, the Transaction must not be processed.
4.7.E
4.7.E.1
4.7.E.1.a

ATM Processing An ATM Cash Disbursement is a Visa Transaction if it is made with any of the following: Visa Card Visa Electron Card
4.7.E.1.b
An ATM Cash Disbursement is a Plus Transaction if it is made with a Proprietary Card bearing the Plus Symbol. A Visa Region or its exclusive Plus Program sublicensee, if applicable, may redefine a Plus Transaction involving a Card bearing the Plus Symbol for Intraregional Transactions.
4.7.E.2
4.7.E.2.a
ATM Acquirer Requirements A new ATM Acquirer (excluding an Acquirer that processes through a VisaNet Processor with an existing VisaNet endpoint) must process ATM Transactions using the Single Message System. An ATM Acquirer (including an Acquirer that processes through a VisaNet Processor with an existing VisaNet endpoint) must both: Be certified to participate in either of the following: - Single Message System - Custom Payment Service/ATM Meet all tier II requirements specified in the Visa Global ATM Member Guide
4.7.E.2.b
4.7.E.2.c
If an ATM Acquirer does not meet the tier II standards, Visa may, at its discretion, remove the ATM Acquirer from the tier II level.
126
4.7.E.3 Fees
4.7.E.6 Deferred Clearing Processing
4.7.E.3
4.7.E.3.a
Fees An ATM Acquirer will receive the international ATM Cash Disbursement Fee specified in Section 8.3.D.3 only if both: Acquirer is certified to participate in either of the following: - Single Message System - Custom Payment Service/ATM ATM Transaction meets the tier II requirements specified in the Visa Global ATM Member Guide
4.7.E.4
4.7.E.4.a
Technology Requirements An ATM Acquirer must ensure that the entire unaltered contents of track 2 of the Magnetic Stripe or the Magnetic-Stripe Image from the Chip on the Card is read and transmitted. An ATM Acquirer must ensure that all Chip-reading ATMs: Support Online PIN Must not support Signature or No CVM (Cardholder Verification Method) required
4.7.E.4.b
4.7.E.5
ATM Authorizations An ATM Acquirer must submit Authorization Requests in the Transaction Currency. This requirement does not apply to sublicensees of the Plus System, Inc.
4.7.E.6
4.7.E.6.a
Deferred Clearing Processing An ATM Transaction cleared through VisaNet must have been authorized through VisaNet. An ATM Acquirer must ensure that the following information in the Authorization and Clearing messages matches the: Account Number Transaction Authorization Code Acquirer BIN Transaction amount Account selection processing code Merchant Category Code
4.7.E.6.b
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Chapter 4: Acquirer Requirements & Information 4.7.E.7 ATM Expiration Date Editing 4.7.E.13 Currency or Cheque Disbursement
4.7.E.7
4.7.E.7.a
ATM Expiration Date Editing An ATM Acquirer must not return or decline an ATM Transaction based on the expiration date. All Authorization Requests originating from an Expired Card must be sent Online to the Issuer for an Authorization Response. Authorization RoutingVisa Cards or Visa Electron Cards An ATM Acquirer must use the Visa account range table to determine the routing of an Authorization Request. The ATM Acquirer must install and use the table within X business days of its receipt from Visa. The ATM Acquirer must not distribute the account range table without the prior written consent of its Regional Office. Authorization RoutingCards Bearing the Plus Symbol If an ATM Acquirer does not route all Transactions to Visa, it must both: Use the Plus account range table to determine the routing of an Authorization Request for a Card bearing the Plus Symbol. This requirement does not apply to licensees of the Plus System, Inc. Install and use the Plus account range table within X business days of receipt from Visa
4.7.E.7.b
4.7.E.9
4.7.E.9.a
4.7.E.9.b
4.7.E.9.c
4.7.E.10
4.7.E.11
ATM Transaction Receipt Requirements An ATM must offer a Transaction Receipt for each ATM Cash Disbursement1 This Transaction Receipt must include the information specified in Electronic Transaction Receipt (Exhibit 7I).
4.7.E.12
Minimum Cash Disbursement An ATM must be able to make Cash Disbursements of at least US $X, or local currency equivalent, per day, per Account Number.
4.7.E.13
4.7.E.13.a
Currency or Cheque Disbursement An ATM must dispense the local currency or display the type of currency dispensed, including Cheques. If an ATM dispenses Cheques and charges a fee, the Member must disclose the fee to the Cardholder.
4.7.E.13.b
Visa may waive this requirement.
128
4.7.E.14 Transaction Currency
4.8.A Website Requirements
4.7.E.14
Transaction Currency The Transaction Currency for an ATM Cash Disbursement must be the:1, 2, 3 Currency dispensed Currency in the Authorization Request Currency presented into Interchange
4.7.E.15
4.7.E.15.a
Transaction Surcharge An ATM Acquirer must submit an ATM Transaction for Clearing at the same value as the cash dispensed to the Cardholder.4 The ATM Acquirer must not add a surcharge or fee to the Transaction amount, unless local law expressly requires that an ATM Acquirer be permitted to impose a surcharge.5
4.7.E.15.b
4.7.F
Balance Inquiry Service

An ATM Acquirer may participate in the Balance Inquiry Service. To participate, an ATM Acquirer must: Obtain certification from Visa Display the balance in the currency of the ATM, either on the screen or on a receipt Support Balance Inquiries as separate, non-financial transactions An ATM Acquirer must support the Balance Inquiry Service if it supports balance inquiry for any network other than its proprietary network. A participating ATM Acquirer receives a Balance Inquiry fee for each Balance Inquiry, as specified in Section 8.5. An ATM Acquirer may supply the Cardholder with any balance information provided by the Issuer as part of an ATM Cash Disbursement. The Issuer does not pay a fee for this service.
4.8
4.8.A
ELECTRONIC COMMERCE
Website Requirements
An Acquirer soliciting Merchant applications must list the Merchant domicile requirements on its Website. The domicile requirements must be those permitted by the Acquirers jurisdictional rights, as specified in Section 4.1.C.1, and the Visa International By-Laws, Section 2.10.
This requirement does not apply to Merchant sales of Foreign Currency, including Cheques, or Visa TravelMoney Cards. A variance to this requirement applies in the jurisdiction of Visa Europe. A variance to this requirement applies in the jurisdiction of the U.S.A. Region. Effective 18 April 2009, a variance to this requirement applies in the jurisdiction of the Canada Region. Effective 18 April 2009, a variance to this requirement applies in the jurisdiction of the Canada Region.
2 3 4 5
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Chapter 4: Acquirer Requirements & Information 4.8.B Special Requirements for Online Gambling Merchants 4.8.D.2 3-D Secure Participation Requirements
4.8.B
Special Requirements for Online Gambling Merchants

An Acquirer must comply with the Member risk policy requirements established by Visa.
4.8.C
Data Protection Method Requirements

An Acquirer must both: Ensure that its Electronic Commerce Merchants offer Cardholders a Data Protection Method such as: - 3-D Secure - Secure Sockets Layer (SSL) Include the above requirement in the Merchant Agreement
4.8.D
4.8.D.1
4.8.D.1.a

General Participation Requirements An Acquirer that participates in Visa Secure Electronic Commerce and supports an Authentication Method for Electronic Commerce Transactions must comply with Visa-established policies, procedures, operating guidelines, and standards specified in the Verified by Visa Acquirer and Merchant Implementation Guide. An Acquirer that issues Digital Certificates to its Merchants or Internet Payment Service Providers to enable them to access Visa-owned system components must only use Digital Certificates associated with Visa. Unless prior approval has been obtained from Visa, a Member must not use a Digital Certificate issued by or associated with Visa as an Authentication Mechanism for a non-Visa product or service. An Acquirer must support 3-D Secure for its Electronic Commerce Merchants. Chip Card programs using Private Keys stored on Internet-connected servers must meet Visa risk management and security standards. 3-D Secure Participation Requirements An Acquirer that participates in 3-D Secure must comply with the requirements in the Verified by Visa Acquirer and Merchant Implementation Guide. An Acquirer and its Merchant that participate in Verified by Visa must maintain or implement fraud and risk practices in addition to Verified by Visa such as, but not limited to: Address verification services Card Verification Value 2 Velocity checks
4.8.D.1.b
4.8.D.1.c
4.8.D.1.d 4.8.D.1.e
4.8.D.2
4.8.D.2.a
4.8.D.2.b
130
4.8.D.2 3-D Secure Participation Requirements
4.8.D.2 3-D Secure Participation Requirements
4.8.D.2.c
An Acquirer that uses the Verified by Visa Mark in its 3-D Secure program must: Comply with the Visa Product Brand Standards Ensure that its 3-D Secure components have successfully met the requirements of the Visa 3-D Secure Vendor Compliance Testing Program Ensure that its Merchants using the Verified by Visa Mark: - Use certified and operational 3-D Secure software on their Websites - Comply with the Visa Product Brand Standards - Not use the Mark in a way that implies endorsement of any other product or service - Not use the Mark to indicate payment acceptance in any application
4.8.D.2.d
An Acquirer must notify its Electronic Commerce Merchants of the availability of 3-D Secure. An Acquirer must: Ensure that its participating Electronic Commerce Merchants comply with all Visa International Operating Regulations pertaining to 3-D Secure and Verified by Visa, and that the substance of these requirements is included in the Merchant Agreement Ensure that its participating Merchants or agents that process 3-D Secure Transactions comply with the requirements specified in both the: - Verified by Visa Acquirer and Merchant Implementation Guide - Payment Card Industry Data Security Standard Include the following in an Authorization Request, as a condition of using Electronic Commerce Transaction indicator value 5 or 6 in the Clearing Record: - For ECI value 5, both Cardholder Authentication Verification Value and Authentication Identifier - For ECI value 6, both Cardholder Authentication Verification Value and Authentication Identifier if the Cardholder Authentication Verification Value was provided by the Issuer
4.8.D.2.e
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Chapter 4: Acquirer Requirements & Information 4.9 CLEARING AND SETTLEMENT SERVICES 4.9.B.1 Original Transaction Receipts with Illegible or Invalid Account Numbers
4.9
4.9.A
4.9.A.1
CLEARING AND SETTLEMENT SERVICES

Data Quality Requirements An Acquirer must ensure that all Clearing Records contain complete and valid data. If data is missing or incorrect, an Acquirer may be subject to the Data Quality Compliance Program, as specified in Section 1.6.D.3.a.
SEE ALSO: BASE I Technical Specifications SMS POS (Visa & Visa Electron) Technical Specifications
4.9.A.2
Interchange Data Element Requirements An Acquirer sending Interchange through BASE II must use the data elements listed in BASE II Record Requirements (Exhibit 2L) and the VisaNet manuals.
4.9.A.3
4.9.A.3.a
Transaction Currency An Acquirer must enter all original Presentments into Interchange in the exact amount of Transaction Currency authorized by the Cardholder. This requirement does not apply to Plus ATM Transactions that meet all of the following criteria: Originate at ATMs connected to the Plus System, Inc. Are cleared by the Plus System, Inc. Are settled in US dollars
4.9.A.3.b
4.9.A.4
Transaction Receipt Retention Periods An Acquirer must: Retain original Transaction Receipts for the period required by local law Maintain the ability to recreate and provide either a copy or a Substitute Transaction Receipt for a minimum of 12 months from the Endorsement Date, as specified in Volume IIDispute Resolution Rules, Section 1.3, Table 1-5, and Table 1-7 Retain T&E Documents for a minimum of 180 calendar days from the Endorsement Date
4.9.B
4.9.B.1
4.9.B.1.a
Clearing Requirements
Original Transaction Receipts with Illegible or Invalid Account Numbers An Acquirer must not clear original Transaction Receipts with illegible or invalid Account Numbers through Visa until it determines the correct Account Number. If it appears that the Transaction Receipt resulted from the use of a Counterfeit Card, the Acquirer must comply with Section 2.1.F.
4.9.B.1.b
132
4.9.B.2 Transaction Receipt Processing Time Limits for Transactions
4.9.B.3 Processing Time Limits for ATM Transactions
4.9.B.1.c
If the Acquirer can identify the Issuer, the Acquirer may contact the Issuer for assistance in obtaining the Account Number. If the Acquirer cannot identify the Issuer, the Acquirer that first received the Transaction Receipt is liable, unless the Acquirer can identify the Issuer within 12 months of the Transaction Date and clear the Transaction Receipt directly with the Issuer, as specified in Section 3.2.B.5. The Acquirer must not clear the Transaction Receipt through VisaNet if the Acquirer has contacted the Issuer and the Issuer cannot determine the Account Number. Transaction Receipts settled under the procedures in this section are not subject to Chargeback Reason Code 74, Late Presentment. For Domestic Interchange cleared outside of VisaNet, the Sending Member must do all of the following: Correct an illegible or invalid Account Number before clearing the Transaction Receipt Follow the procedures specified in Section 4.9 Follow the usual procedures after it determines the correct Account Number
4.9.B.1.d
4.9.B.1.e
4.9.B.1.f
4.9.B.1.g
4.9.B.2
Transaction Receipt Processing Time Limits for Transactions This section applies to Visa and Visa Electron Interchange Transactions.
4.9.B.2.a
The Endorsement Date on Transaction Receipts entered into Interchange must comply with Table 4-3. The Endorsement Date and Transaction Date are each counted as one day. An Acquirer must submit a Transaction Receipt no later than X business days following the Endorsement Date. Table 4-3: Transaction Receipt Processing Time Limits
The Endorsement Date Must Be Within: 3 calendar days from the Transaction Date, excluding local non-processing days, and the same date on which the Acquirer processes the BASE II Edit Package and transmits its outgoing Interchange 15 calendar days from the Transaction Date
4.9.B.2.b 4.9.B.2.c
For Transaction Receipts that a Merchant Must Deposit Within: 2 business days from the Transaction Date (Visa Electron Transactions only)
3 business days from the Transaction Date
21 calendar days from the Transaction Date 30 calendar days from the Transaction Date
4.9.B.3
4.9.B.3.a
Processing Time Limits for ATM Transactions The Processing Date for all ATM Transactions must not be more than X calendar days from the Transaction Date.
133
Chapter 4: Acquirer Requirements & Information 4.9.B.4 Processing Time Limits for In-Transit Service Transactions 4.10.B.1 Original Credit VisaNet Response
4.9.B.3.b
For all ATM Transactions, the following are excluded in calculating the allowable number of days: Transaction Date Processing Date Sunday
4.9.B.4
Processing Time Limits for In-Transit Service Transactions The Processing Date for an In-Transit Service Transaction must be within 5 calendar days of the Transaction Date.
4.10 ORIGINAL CREDIT

A Member in the jurisdiction of a Visa Regional Office that participates in Original Credit processing may initiate an Original Credit. For a list of participating Regions and permitted Original Credits applications, see the Original Credits Member Requirements manual.
SEE ALSO: Section 2.3.D, Section 3.7.B, Section 5.4.B, Section 8.3.C, Section 8.5 Original Credits Member Requirements manual Payment Card Industry Data Standard
4.10.A
Originating Member Requirements

An Originating Member must: Register each program that uses an Original Credit with its Visa Regional Office. Comply with all Visa requirements, as specified in the Visa International Operating Regulations and the Original Credits Member Requirements manual.
4.10.B
Original Credit Pre-Settlement and Clearing Message Requirements

An Originating Member may choose to send a pre-Settlement message.
4.10.B.1
Original Credit VisaNet Response VisaNet will respond to an Originating Member on behalf of a Recipient Member that accepts a pre-Settlement message if a response is not received within the 15-second Authorization Request response time frame. VisaNet will respond to an Originating Member on behalf of a Recipient Member that does not accept a pre-Settlement message by sending either: An Approval Response, if no exception occurs A Decline Response, if an exception occurs, including one where a Recipient Member is prohibited from accepting an Original Credit
134
4.10.B.2 Original Credit Pre-Settlement Decline Response
4.10.C.2 Original Credit Money Transfer Sender Data
4.10.B.2
Original Credit Pre-Settlement Decline Response When an Originating Member receives a Decline Response to the pre-Settlement message, it must not send the Clearing Transaction.
4.10.B.3
Original Credit Clearing An Originating Member must submit the Original Credit for Clearing within 1 business day of receiving the approval response to the Original Credit pre-Settlement message, unless a Reversal is sent.
4.10.B.4
4.10.B.4.a
Original Credit Reversal An Originating Member must process a Reversal within 24 hours of initiating a preSettlement message or a Single Message System Transaction. An Original Credit Reversal is valid only for processing errors or if the consumer did not complete the Transaction. A Reversal of a BASE II Original Credit must be processed within 1 business day of the Central Processing Date of the Original Credit and only for the following reasons: Incorrect Account Number Incorrect Transaction amount Duplicate processing Incorrect Transaction code
4.10.B.4.b
4.10.C
4.10.C.1
Original Credit Money Transfer

Original Credit Money Transfer Single Sender and Single Recipient Each Original Credit money transfer must involve only a single sender and a single recipient.
4.10.C.2
4.10.C.2.a
Original Credit Money Transfer Sender Data When sending and managing sender data for an Original Credit money transfer, an Originating Member must comply with the Payment Card Industry (PCI) Data Security Standard. An Originating Member must ensure that procedures are in place that validate sender data as well as comply with applicable anti-money laundering regulations and antiterrorist financing standards. Proper disclosure must be given to the sender regarding the collection of sender data.
4.10.C.2.b
For an International Original Credit money transfer the Originating Member must include in the pre-Settlement and Clearing messages, the following data, as specified in BASE II Record Requirements (Exhibit 2L), VisaNet Financial Transactions (Exhibit 3A), and Required Message Content for VisaNet Authorization Requests (Exhibit 3B): Senders name Senders primary address
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Chapter 4: Acquirer Requirements & Information 4.11 OTHER TRANSACTION PROCESSING REQUIREMENTS 4.11.C Visa Fleet Service-Enhanced Transactions
4.10.C.2.c
For all Original Credit money transfers the Originating Member must include in the pre-Settlement and Clearing messages, either the senders account number used to fund the money transfer, or a transaction reference number that uniquely identifies the sender if the senders account number is not available. The Originating Member must ensure that the sender data in both the pre-Settlement and Clearing messages is identical.
4.10.C.2.d
4.11 OTHER TRANSACTION PROCESSING REQUIREMENTS

4.11.A Visa Prepaid Card Requirements
All Transactions representing the purchase of a Prepaid Card shall be processed as retail purchases, including transmission of a special Prepaid Card indicator in the Transaction Record, as specified in the BASE II Record Requirements (Exhibit 2L) and the VisaNet manuals.
4.11.B
Visa Purchasing Card Transaction Requirements

An Acquirer accepting a Visa Purchasing Card Transaction must provide an Issuer with any Cardholder reference data or other relevant Transaction information supplied by a Merchant.
4.11.C
Visa Fleet Service-Enhanced Transactions

An Acquirer that contracts with a Merchant to accept a Fleet Service-enhanced Visa Commercial Card must provide an Issuer with the enhanced data if provided by its Merchants in the Authorization and Clearing Record.
ADDITIONAL INFORMATION: Enhanced data may include: Driver identification Fuel type Fuel quantity Fuel price-per-unit
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4.11.D Visa Prepaid Load Service
4.13.A.1 ATM Transaction Exceptions
4.11.D

Members that participate in the optional Visa Prepaid Load Service must comply with requirements in the Visa International Operating Regulations and the Visa International Prepaid Card Products Program Guidelines.1 A participating Acquirer must: Add Visa Prepaid Load Service provisions to its Merchant Agreement Ensure participating Merchants comply with requirements, as specified in the Visa International Operating Regulations and the Visa International Prepaid Card Products Program Guidelines Have an Endorsement Date within 2 calendar days from the Visa Prepaid Load Service Transaction Date Only process Reversals to correct point-of-sale errors on the same day as the original Transaction Not adjust Visa Prepaid Load Service Transactions, except for Reversals to correct errors
4.13 RISK MANAGEMENT

An Acquirer must comply with the risk management requirements specified in this section and Chapter 2, "Risk Management."
4.13.A
4.13.A.1
4.13.A.1.b
Fraud Management and Reporting

ATM Transaction Exceptions For a cancelled ATM Transaction, the Acquirer must process a Reversal. The Reversal amount must be the original Transaction amount. Neither an ATM nor its host system may timeout a Transaction in less than 45 seconds. For a misdispense, an ATM Acquirer must process an ATM confirmation message for the actual amount dispensed.
4.13.A.1.c
4.13.A.1.d
An exemption to the Visa Prepaid Load Service applies in Visa U.S.A.
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Chapter 4: Acquirer Requirements & Information 4.13.A.2 ATM Card Retention 4.13.D Lost or Stolen Card Reports
4.13.A.2
4.13.A.2.a
ATM Card Retention An ATM is not required to have the ability to retain Cards. If it does have this ability, it may retain a Card only upon the specific request of the Issuer. If a Card is retained, the Acquirer must log it under dual custody immediately after removal from the terminal. If a Card is retained at the specific request of the Issuer, the Acquirer must render the Card unusable and return it to the Issuer. If the Card bears a Chip, the Chip must not be damaged. An Issuer is not required to pay a reward to the Acquirer. However, the Acquirer may collect a handling fee, as specified in Section 4.13.E.3 and Section 8.4.B. An ATM Acquirer participating only in the Plus Program may collect the handling fee only if the recovered card is a Visa Card or Visa Electron Card. If a hardware or software failure causes mistaken or accidental Card retention, the ATM Acquirer must return the Card to the Cardholder using the following procedures: The Acquirer reviews positive Cardholder identification and compares the Cardholders signature to that on the Card signature panel If the Cardholder does not request return of the Card, the ATM Acquirer must follow the Card retention rules specified above
4.13.A.2.b
4.13.A.2.c
4.13.A.2.d
4.13.A.2.e
4.13.A.3
Fraud Reporting An Acquirer must report both: Counterfeit activity through VisaNet using the appropriate fraud advice transaction code in the same manner as specified for Issuers in Section 3.13.A A counterfeit Transaction within 60 calendar days of a Chargeback, when no Representment or Arbitration right is available
SEE ALSO: Fraud Reporting System Users Manual
4.13.B
Merchant Fraud Performance Program

An Acquirer must comply with the Merchant Fraud Performance Program requirements specified in the Merchant Fraud Performance Program Guide.
4.13.C
Merchant Records
An Acquirer must keep a complete, well-documented file containing Merchant records, including any information connected to an investigation, for a minimum of 2 years following Merchant Agreement termination.
4.13.D
Lost or Stolen Card Reports

An Acquirer must accept lost or stolen Card reports and provide the Issuer with the information required on the Lost or Stolen Card Report (Exhibit 1A), as specified in Section 2.1.C.1.
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4.13.E Recovered Visa Cards and Visa Electron Cards
4.13.F.1 Activity Monitoring
4.13.E
4.13.E.1
4.13.E.1.a 4.13.E.1.b
Recovered Visa Cards and Visa Electron Cards

Card Recovery and Notification An Acquirer must return recovered Visa Cards and Visa Electron Cards to the Issuer. An Acquirer must ensure that its Merchants understand and comply with the requirements for recovery of a Visa Card or Visa Electron Card, as specified in Section 5.5. Rewards Paid by Acquirer An Acquirer must ensure that the minimum reward is paid to the Merchant that made the recovery, as specified in Table 4-5. The Acquirer need not pay a reward for Visa Cards or Visa Electron Cards that are: Expired Recovered at an ATM or Cardholder-Activated Terminal Inadvertently left at a Merchant Outlet
4.13.E.2
4.13.E.2.a
4.13.E.2.b
4.13.E.2.c
If an Acquirer pays rewards to its tellers for the recovery of Visa Cards or Visa Electron Cards, as specified in Table 4-5, it may collect the reward amount from the Issuer. Table 4-5: Rewards for Recovered Cards
Paid To Merchant Teller/Disbursing Member Amount US $25 $150 US $0 $150
4.13.E.3
4.13.E.3.a
Handling Fee An Acquirer may collect a handling fee, as specified in Section 4.13.E.3 and Section 8.4.B, whether or not the Merchant is entitled to a reward. An ATM Acquirer participating only in the Plus Program may collect the handling fee only if the recovered card is a Visa Card or Visa Electron Card. A handling fee must not be collected if the recovered card is a Proprietary Card bearing the Plus Symbol.
4.13.E.3.b
4.13.E.3.c
4.13.F
Merchant Activity Monitoring Standards

An Acquirer must monitor its Merchants activity as specified in this section.
4.13.F.1
Activity Monitoring An Acquirer must monitor the Chargeback-to-Transaction volume ratio of its Merchants, and identify any Merchant that both: Receives more than 100 Chargebacks per month Exceeds a Chargeback-to-Transaction volume ratio of 3%
139
Chapter 4: Acquirer Requirements & Information 4.13.F.2 Normal Weekly Activity Reporting 4.13.F.3 Exception Reports
4.13.F.2
Normal Weekly Activity Reporting The Acquirer must do all of the following: Retain at least the following weekly data: - Gross sales volume - Average Transaction amount - Number of Transaction Receipts - Average elapsed time between the Transaction Date of the Transaction Receipt and the Endorsement Date or Settlement Date (counting each as one day) - Number of Chargebacks Collect the data over a period of at least 1 month, beginning 30 calendar days after the Merchant Outlets initial Deposit Use the data to determine the Merchant Outlets normal weekly activity of the categories specified above Begin with the Merchant Outlet Deposit activity processed on the 31st calendar day from the first Deposit Adjust the Merchant Outlets normal weekly activity on a monthly basis, using the previous months activity Compare current related data to the normal weekly activity parameters
4.13.F.3
Exception Reports The Acquirer must generate exception reports if either: Current weekly gross sales volume equals or exceeds US $5,000, or local currency equivalent, and any of the following exceeds 150% of the normal weekly activity: - Number of weekly Transaction Receipt Deposits - Gross amount of weekly Deposits - Average Transaction amount - Number of weekly Chargebacks Average elapsed time between the Transaction Date and the Endorsement Date or Settlement Date for a Transaction (counting each as one day respectively) exceeds 15 calendar days
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4.13.F.4 Investigation of Merchant
4.13.F.6 Fines and Penalties
4.13.F.4
4.13.F.4.a
Investigation of Merchant An Acquirer must immediately investigate a Merchant that exceeds the parameters specified in Section 4.13.F. The Acquirer must ensure Merchant compliance with the Visa International Operating Regulations and confirm the existence of risk control procedures, by conducting: A physical inspection of the Merchant location An audit of the Merchant Website, if applicable
4.13.F.4.b
The Acquirer must investigate any Merchant Outlet appearing on an exception report within 7 calendar days of generating the report. When the investigation reveals Merchant involvement in illegal activity, the Acquirer must: Cooperate fully with Visa in any investigation, and release all information relative to the Merchant upon request Take appropriate legal action to minimize losses if the investigation reveals illegal or fraudulent activity Cooperate with Issuers and law enforcement agencies Attempt to make the Merchant responsible for the Transaction Hold funds, if possible Initiate criminal and civil proceedings against the Merchant, if applicable
4.13.F.5
4.13.F.5.a
Acquirer Compliance Visa will determine whether the Acquirer has met the Merchant activity monitoring standards specified in Section 4.13.F. At the request of Visa, the Acquirer must provide both of the following to demonstrate compliance: Copies of actual reports or records used to monitor the Merchants activity Any other data requested by Visa
4.13.F.5.b
4.13.F.6
Fines and Penalties An Acquirer that fails to comply with the Merchant Activity Monitoring Standards in Section 4.13 is subject to the fines and penalties specified in Section 1.6.D.
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Chapter 4: Acquirer Requirements & Information 4.13.G High-Risk Telemarketing Merchant Monitoring Standards 4.13.G.2 Exception Reports
4.13.G
High-Risk Telemarketing Merchant Monitoring Standards

An Acquirer must monitor its High-Risk Telemarketing Merchants, as specified in this section.
4.13.G.1
Normal Daily Activity Reporting The Acquirer must do all of the following: Retain at least the following daily data: - Gross sales volume - Average Transaction amount - Number of Transaction Receipts - Average elapsed time between the Transaction Date of the Transaction Receipt and the Settlement Date (counting each as one day) - Number of Chargebacks Collect the data over a period of at least one month, beginning after each Merchants initial Deposit Use the data to determine the Merchants normal daily activity of the categories specified in this section Begin the daily monitoring of the Merchants activity processed on the 31st calendar day from the first Deposit Compare current related data to the normal daily activity parameters at least daily Review the Merchants normal daily activity at least weekly, using the previous weeks activity Adjust the Merchants normal daily activity at least monthly, using the previous months activity
4.13.G.2
Exception Reports The Acquirer must generate exception reports on a daily basis and report any unusual activity to Visa within 2 business days, if either: Current weekly gross sales volume equals or exceeds US $5,000 or local currency equivalent, and any of the following exceeds 150% of the normal daily activity: - Number of daily Transaction Receipt Deposits - Gross amount of daily Deposits - Average Transaction amount - Number of daily Chargebacks Average elapsed time between the Transaction Date and the Endorsement Date or Endorsement Date or Settlement Date for a Transaction (counting each as one day respectively) exceeds 15 calendar days
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4.13.G.3 Investigation of Merchant
4.13.I.1 Criteria
4.13.G.3
Investigation of Merchant The Acquirer must investigate any Merchant appearing on an exception report within one business day of generating the report. When the investigation reveals Merchant involvement in illegal or fraudulent activity, the Acquirer must: Cooperate fully with Visa in any investigation, and release all information relative to the Merchant upon request Take appropriate legal action to minimize losses Cooperate with Issuers and law enforcement agencies Attempt to make the Merchant responsible for the Transaction Hold funds, if possible Initiate criminal and civil proceedings against the Merchant, if applicable
4.13.G.4
4.13.G.4.a
Acquirer Compliance Visa will determine whether the Acquirer has met the High-Risk Telemarketing Merchant monitoring standards specified in Section 4.13.G. At the request of Visa, the Acquirer must provide both of the following to demonstrate compliance: Copies of actual reports or records used to monitor the Merchants Deposits Any other data requested by Visa
4.13.G.4.b
4.13.H
Online Gambling Transaction Audit Program

Visa audits Authorization Requests for Members, Merchants, Online Gambling Merchants, IPSPs, and Sponsored Merchants. An Acquirer is subject to the penalties specified in Table 1-5 if an Authorization Request for an Online Gambling Transaction contains incorrect data or fails to include both: Merchant Category Code 7995, as specified in Section 5.4.C POS Condition Code 59, as specified in Required Message Content for VisaNet Authorization Requests (Exhibit 3B)
4.13.I
4.13.I.1
4.13.I.1.a
Online Gambling Credit Compliance Program

Criteria An Online Gambling Merchant is placed in the Online Gambling Credit Compliance Program if it processes more than 25 Transaction Receipts and more than 25 Credit Transaction Receipts monthly. An Online Gambling Merchant that meets or exceeds a 5% ratio of Credit Transaction Receipts to Transaction Receipts in any month, is deemed to be processing gambling winnings as Credit Transaction Receipts. An Acquirer of a non-compliant Online Gambling Merchant in the Online Gambling Credit Compliance Program is subject to the penalties specified in Table 1-6.
4.13.I.1.b
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Chapter 4: Acquirer Requirements & Information 4.13.I.2 Threshold Modification 4.13.J.4 Acquirer Compliance
4.13.I.2
Threshold Modification Visa may modify the Online Gambling Credit Compliance Program performance thresholds as it deems appropriate.
4.13.J
4.13.J.1
High-Risk Electronic Commerce Merchant Monitoring Standards

High-Risk Designation Visa may impose security or authentication requirements on a Merchant considered to be a High-Risk Electronic Commerce Merchant. An Electronic Commerce Merchant is considered high-risk if it is either identified by: The Global Merchant Chargeback Monitoring Program or regional equivalent and has not demonstrated a reduction in the number of disputes generated by its online business Other Visa risk management programs
4.13.J.2
Risk Management Review An Acquirer causing undue economic hardship to the Visa system is subject to a risk management review, as specified in Section 2.1.A. An Acquirer is deemed to cause an undue economic hardship if it has 3 or more Merchants in the Global Merchant Chargeback Monitoring Program for 5 months during a consecutive 6-month period.
4.13.J.3
Implementation Period Prior to the imposition of mandatory risk control measures, Visa will allow an Acquirer at least 3 months from the date of Notification to correct the deficiencies identified during the risk management review, as specified in Section 4.13.J.2. Mandatory risk control measures may include, but are not limited to: Logical or physical security controls such as: - Installation of firewalls - Encryption of Account Number information Required use of the Address Verification Service, where available Implementation of an Authentication Method Required use of commercially available Transaction screening tools
4.13.J.4
4.13.J.4.a
Acquirer Compliance Mandatory risk control measures specified in Section 4.13.J.3 must be implemented within 6 months of Notification. If the risk control measures specified in Section 4.13.J.3 are not implemented, the Acquirer will be subject to a monthly fine of US $25,000, or until either of the following occurs: Merchant no longer exceeds the parameters specified in Section 4.13.J.1 Mandatory risk control measures are implemented
4.13.J.4.b
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4.13.J.5 Visa Rights and Responsibilities
4.13.L.1 Investigation of Merchant
4.13.J.5
4.13.J.5.a
Visa Rights and Responsibilities Visa may conduct a risk management review of Acquirer practices to determine compliance with Visa electronic commerce requirements. The Acquirer is responsible for the cost of this review. Visa may perform an additional risk management review to determine Acquirer compliance after 6 months. Visa management may revise the penalties and criteria used to identify a High-Risk Electronic Commerce Merchant.
4.13.J.5.b
4.13.J.5.c
4.13.K
Electronic Commerce Merchant Monitoring Program

An Acquirer must both: Ensure that a Merchant, Internet Payment Service Provider, or Sponsored Merchant does not do any of the following: - Accept Visa Cards for the purchase or trade of child pornography - Display a Visa-Owned Mark on a Website that is used for the purchase or trade of child pornography Within 7 days of Notification from Visa, terminate a Merchant, Internet Payment Service Provider, or Sponsored Merchant identified as engaging in the purchase or trade of child pornography
4.13.L
4.13.L.1
4.13.L.1.a
Merchant Compliance
Investigation of Merchant Visa may contact a Merchant Outlet directly and conduct an onsite investigation of the Merchant Outlet at any time. If the Merchant fails to correct a problem as specified, Visa may, for reasons such as those listed in Section 4.13.L.2, either impose conditions upon the Merchant or permanently prohibit the Merchant, or its principals, from participating in the Visa or Visa Electron Program. If an Acquirer believes that an imposed condition or a specific Merchant prohibition is unreasonable, it may appeal to the Visa International Board. The Acquirer must prove in the appeal that the prohibition or imposed conditions are impractical or unwarranted. The decision of the International Board is final.
4.13.L.1.b
4.13.L.1.c
4.13.L.1.d
4.13.L.1.e
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Chapter 4: Acquirer Requirements & Information 4.13.L.2 Revocation of Privileges 4.13.L.4 Fees and Costs
4.13.L.2
4.13.L.2.a
Revocation of Privileges Visa may permanently prohibit a Merchant, IPSP, or any other entity, or one of its principals, from participating in the Visa or Visa Electron Program for any reasons it deems appropriate, such as: Fraudulent activity Presenting Transaction Receipts that do not result from an act between the Cardholder and the Merchant (laundering) Activity that causes the Acquirer to repeatedly violate the Visa International Operating Regulations Activity that has resulted in a Regional Office prohibiting the Merchant from participating in the Visa or Visa Electron Program Any other activity that may result in undue economic hardship or damage to the goodwill of the Visa system
4.13.L.2.b
Visa may disqualify a Merchant that has been placed in the Global Merchant Chargeback Monitoring Program from participation in the Visa Program if the Merchant meets or exceeds the specified Chargeback ratio threshold of 2.0% without an effective Chargeback reduction plan, and 2 of the following levels of Chargeback activity are reached: Merchants Chargeback ratio is 2 or more times the specified Chargeback ratio in a single month Merchant is assessed fees for 3,000 or more Chargebacks in a single month Merchant is assessed US $1 million or more in Global Merchant Chargeback Monitoring Program fees
4.13.L.3
4.13.L.3.a
Acquirer Responsibilities for Termination After verifying that Visa has prohibited a Merchant from participating in the Visa or Visa Electron Program, an Acquirer must terminate the Merchant Agreement no later than the date specified by Visa. If the Acquirer has not terminated the Merchant Agreement by the date specified, Visa may assess the Acquirer a fine, in an amount to be determined by the International Board. Fees and Costs The Acquirer is also responsible for all costs incurred by Visa due to the Acquirers failure to terminate a Merchant as specified in Section 4.13.L. This includes attorneys fees and costs of any legal action undertaken by Visa to protect the goodwill of the Visa system, or to prevent further harm to Members and Cardholders. If Visa assesses any of the fines specified in Section 4.13.L.3.b or Section 4.13.L.4.a, it will collect them through the VisaNet miscellaneous fee collection process after notifying the Acquirer.
4.13.L.3.b
4.13.L.4
4.13.L.4.a
4.13.L.4.b
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4.13.M Card Recovery Bulletin
4.13.M.2 Requests
4.13.M
4.13.M.1
4.13.M.1.a
Card Recovery Bulletin

Acquirer Responsibility A Member that participates in the Card Recovery Bulletin Service must comply with the Card Recovery Bulletin Users Guide. These requirements include, but are not limited to: Instructing Merchants on the correct use of the Card Recovery Bulletin Handling Merchant calls when a Cardholder presents a Listed Card Handling a compromised Deposit-Only Account Number Advising an Issuer when a Listed Card is picked up Ensuring that the appropriate reward is paid to a Merchant for recovering a Listed Card
4.13.M.1.b
The Acquirer may be subject to a Chargeback for below-Floor Limit Transactions if the Account Number appears on the Card Recovery Bulletin. Chargeback rights begin on the effective date of the Card Recovery Bulletin in which the Account Number is listed. An Acquirer that does not distribute Card Recovery Bulletin listings to its Merchants may be subject to Chargebacks, as specified in Volume IIDispute Resolution Rules. Requests The following rules apply to requests for distribution of the Card Recovery Bulletin: An Acquirer must submit Merchant names and addresses to Visa at least 30 calendar days before the intended receipt of the Card Recovery Bulletin The request must comply with the Card Recovery Bulletin Users Guide and the VisaNet manuals The request is valid only if Visa distributes a printed bulletin in the country where the Merchant Outlet is located Distribution fees for each Card Recovery Bulletin sent to Merchants are specified in the appropriate Regional Operating Regulations
4.13.M.1.c
4.13.M.2
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148
5
5.1
5.1.A Display of Marks
SEE ALSO: Section 4.1.B.1
Payment Acceptance
ACCEPTANCE REQUIREMENTS
5.1.A.1
5.1.A.1.a
General Requirements A Merchant must display the appropriate Visa-Owned Marks to indicate which Cards it accepts for payment. A Merchant may display the appropriate Verified by Visa Mark to indicate its participation in the Visa Authenticated Payment Program. A 3-D Secure-capable Electronic Commerce Merchant that displays the Verified by Visa Mark must not use the Mark: In a way that implies endorsement of any other product or service To indicate payment acceptance in any application
5.1.A.1.b
5.1.A.1.c
5.1.A.1.d
A Merchant is not required to display the Visa-Owned Marks if it does not deal with the general public (e.g., a private club, or if prohibited by trade association rules). A Point-of-Transaction Terminal that does not have Online capability, regardless of whether the terminal is Chip-enabled, must not display the Visa Brand Mark with the Electron Identifier. Merchant Websites A Merchant Website must contain all of the following information: Visa Brand Mark in full color to indicate Visa Card acceptance Complete description of the goods or services offered Return/refund policy (see also Section 5.1.A.2.b) Customer service contact, including electronic mail address or telephone number Address of the Merchants Permanent Establishment Transaction Currency (e.g., US dollars, Canadian dollars) Export restrictions (if known) Delivery policy Disclosure of the Merchant Outlet country at the time of presenting payment options to the Cardholder Consumer data privacy policy Security capabilities and policy for transmission of payment card details
5.1.A.1.e
5.1.A.2
5.1.A.2.a
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Chapter 5: Payment Acceptance 5.1.A.3 Promotional Material 5.1.B.2 Uniform Services
5.1.A.2.b
An Acquirer must ensure that its Electronic Commerce Merchants include any return/ refund policy on the Merchants Website and that a click to accept, or other acknowledgement button accepting the policy, is used by the Cardholder. Purchase terms and conditions must be displayed to the Cardholder during the order process either: On the same screen used as the checkout screen indicating the total Transaction amount Within the sequence of Web pages accessed by the Cardholder prior to the final checkout
5.1.A.2.c
The Visa Brand Name must only be used to indicate acceptance of Visa-Owned Payment Products when a visual representation of the Visa Brand Mark is not possible at the Merchant Website. A Merchant, Internet Payment Service Provider (IPSP), or Sponsored Merchant that displays a Visa-Owned Mark on its Website must not accept Cards for the purchase or trade of child pornography. Violation of this requirement will result in the termination of the Merchant, IPSP, or Sponsored Merchant, as specified in Section 4.1.C.5.b.
5.1.A.2.d
5.1.A.3
5.1.A.3.a
Promotional Material If a Merchant uses promotional materials and advertisements that include the use of Visa-Owned Marks, the Acquirer must approve them in advance. A Merchant must not: Indicate or imply that Visa endorses any Merchant goods or services Refer to Visa in stating eligibility for its products, services, or membership Use the Visa-Owned Marks for any purpose other than those permitted in the Visa International Operating Regulations, or without written permission from Visa
5.1.A.3.b
5.1.B
5.1.B.1
5.1.B.1.a
Honoring Cards
Card Types A Merchant must accept all Cards properly presented for payment, as specified in Table 4-1.1 If a Merchant does not deal with the public (e.g., a private club), it complies with this requirement if it accepts Cards from its members. Uniform Services A Merchant must process Transactions with its Acquirers Cardholders and other Members Cardholders in exactly the same manner.
5.1.B.1.b
5.1.B.2
A variance to this requirement applies in the jurisdiction of the U.S.A. Region.
150
5.1.C Prohibitions
5.1.D.1 Identification Verification
5.1.C
Prohibitions
A Merchant must not: Add any surcharges to Transactions, unless local law expressly requires that a Merchant be permitted to impose a surcharge.1 Any surcharge amount, if allowed, must be included in the Transaction amount and not collected separately.2 Accept a Card to collect or refinance an existing debt, unless either of the following is true:3 - Transaction results from conversion of a Merchants existing card program to the Visa or Visa Electron Program - Merchant is a government agency and the Transaction represents a loan payment. In this case, the Transaction amount must not equal the loan balance unless it is the final payment. Accept Cardholder payments for previous Card charges Request or use an Account Number for any purpose other than as payment for goods and services Prohibit the disbursement of funds in the form of cash for Visa Cardholders at Hotels or Cruise Lines, as specified in Section 5.4.V, or in the form of travelers cheques or Foreign Currency. In this case, the Transaction amount is limited to the value of the Cheques or Foreign Currency plus any commission charged by the Merchant. Under no circumstances may the Transaction represent collection of a dishonored check.
5.1.D
5.1.D.1
5.1.D.1.a
Cardholder and Card Verification

Identification Verification A Merchant must validate the Cardholders identity and verify the Card in a Face-toFace Environment, as specified in Table 5-1.
Effective 4 October 2008, a variance to this requirement applies in the jurisdiction of the U.S.A. Region for the Visa Tax Payment Program. Effective 4 October 2008, a variance to this requirement applies in the jurisdiction of the U.S.A. Region for the Visa Tax Payment Program. At the option of a Visa Region, a Merchant may accept a Visa Card or Visa Electron Card as payment for an existing debt, provided the debt is not considered uncollectable (e.g., payments to a collection agency or in an attempt to recover funds for a dishonored check).
151
Chapter 5: Payment Acceptance Table 5-1: Identification Verification Table 5-1: Identification Verification
Table 5-1:
Identification Verification
Description Cardholder Verification Retail Trans. Manual Cash Disb. QuasiCash Disb.1
Review positive identification to validate the Cardholders identity Verify that the Cardholder resembles the person described or depicted in any photograph intended for identification on the Card Indicate the positive identification on the Transaction Receipt, including either: Description of identification, including any serial number Notation that the Cardholders identity was verified by the photograph on the Card (e.g., photo card presented) Verify that the signature on the Card matches the signature on the Transaction Receipt and, if applicable, identification presented. This signature may be different from the name embossed or printed on the Card.4, 5, 6, 7 Process the PIN, if applicable Card Verification Check one or more Card security features, as specified in the Visa International Operating Regulations or the Merchant Agreement, if applicable Check one or more Card security features prior to completing the Transaction For a Visa Card or Visa Electron Card, a Merchant must: Check one or more Card security features prior to completing the Transaction Compare the first 4 digits of the Account Number (if present) to the 4 digits printed below the Account Number Record the printed 4 digits on the front of the Transaction Receipt U U
U U3
U U3
U2 U3 U
U2 U3 U3
U U U
U U U
1. Applies only in a Card-Present Environment. A variance to this requirement applies in the jurisdiction of the U.S.A. Region for the AAA Travelers Cheque Program. 2. If a Card does not bear a photograph intended for identification 3. If a Card does bear a photograph intended for identification 4. Does not apply to anonymous Prepaid Card Transactions, Visa Commercial Card Transactions, and Transactions conducted in New Channels. 5. Except for a Vehicle-Specific Fleet Card 6. Applies only to a Transaction where a Card with a signature panel was presented for payment 7. Signature verification is not required for a Transaction in which a PIN is used
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5.1.D.2 Uncertain Identification
5.1.E.2 Transactions Above Floor Limit
5.1.D.1.b
A Merchant that uses a Point-of-Transaction Terminal with Electronic Capability may accept a Cardholders PIN rather than a signature. The PIN must be processed as specified in the: PIN Security manual EMV Integrated Circuit Card Specifications for Payment Systems Visa Integrated Circuit Card Specifications
5.1.D.1.c
The Merchant must not ask the Cardholder to reveal his PIN. Uncertain Identification If identification or the Cards validity is uncertain, the Merchant must contact its Acquirer for instructions. If the Acquirer instructs the Merchant to recover the Card, the Merchant must comply with Section 5.5.
5.1.D.2
5.1.D.3
Missing Imprint or Expired Card The Merchant must verify the Cardholders identity if either a: Card cannot be imprinted on a Transaction Receipt Cardholder presents an Expired Card
5.1.E
Authorizations
SEE ALSO: For data requirements for Authorizations, see: V.I.P. SystemBASE I Technical Specifications V.I.P. System Single Message System (Visa & Visa Electron) Technical SpecificationsVolume I V.I.P. System Single Message System (Visa & Visa Electron) Technical SpecificationsVolume II
5.1.E.1
Transactions Below Floor Limit A Merchant must check the appropriate Card Recovery Bulletin for each Transaction below the Floor Limit. If the Account Number appears on the bulletin, the Merchant should attempt to recover the Card, as specified in Section 5.5.
5.1.E.2
5.1.E.2.a
Transactions Above Floor Limit Effective through 3 October 2008, a Merchant must request Authorization prior to completing a Transaction if the amount exceeds the Floor Limit, unless Visa grants a variance in writing. A Merchant must not split a sale to avoid obtaining Authorization.
153
Chapter 5: Payment Acceptance 5.1.E.3 Other Required Authorizations 5.1.E.3 Other Required Authorizations
5.1.E.2.b
Effective 4 October 2008, a Merchant must: Request Authorization prior to completing a Transaction if the amount exceeds the Floor Limit, unless Visa grants a variance in writing Not split a sale to avoid obtaining Authorization For a Real-Time Clearing Transaction1, send a pre-authorization request through the Single Message System for an estimated amount (not to exceed US $500), based on the Merchants good faith estimate of the final Transaction amount taking into account among other factors typical spending patterns at the Merchant location
5.1.E.2.c 5.1.E.2.d
An Authorization Code must appear on the Transaction Receipt. The Merchant must obtain Authorization on the Transaction Date, excluding special conditions such as Hotel, Car Rental Company, Cruise Line, Delayed Delivery, Mail/ Phone Order, and Electronic Commerce Transactions, as specified in the Visa International Operating Regulations. A Magnetic-Stripe Terminal must not display or print more information than is embossed or printed on the front or back of the Card. This prohibition does not apply to displaying or printing the full Account Number on a Visa Electron Card with a partial Account Number. Other Required Authorizations A Merchant must request Authorization, regardless of the Transaction amount, if any of the following is true: Cardholder presents an Expired Card Cardholder neglects to bring his Card Card signature panel is blank Merchant is suspicious of a proposed Transaction Cardholder presents a Visa Electron Card at a Visa Electron Merchant6 Transaction is an Electronic Commerce Transaction Transaction is an In-Transit Service Transaction Transaction is a Recurring Transaction Transaction is a V PAY Transaction2 Chip or Chip-Reading Device is inoperative at a Chip-enabled Merchant
5.1.E.2.e
5.1.E.3
5.1.E.3.a
5.1.E.3.b
For an Aggregated Transaction an Electronic Commerce Merchant must obtain Authorization for the full, final Aggregated Transaction amount. A Merchant must request Issuer Authorization for a Mail/Phone Order Transaction.
5.1.E.3.c
Provisions related to Real-time Clearing are not applicable to transactions involving Issuers or Acquirers in the jurisdiction of Visa Europe. Offline Authorization is allowed for Chip-initiated Transactions provided that the Transaction amount does not exceed the Merchants Floor Limit.
154
5.1.E.4 Hotel and Car Rental Transactions
5.1.E.5 Airline Transactions
5.1.E.3.d
Effective 5 April 2008, a Merchant that fails to authorize a Visa Card with an Online Authorization Service Code for a Magnetic-Stripe read Transaction is subject to a Chargeback for Service Code violation. Hotel and Car Rental Transactions A Hotel may estimate Transaction amounts for Authorization based on the following: Cardholders intended length of stay at check-in time Room rate Applicable tax Service charge rates Other allowed charges, as specified in Section 5.3.B
5.1.E.4
5.1.E.4.a
5.1.E.4.b
A Car Rental Company may estimate Transaction amounts for Authorization based on the following: Cardholders intended car rental period Rental rate Applicable tax Mileage rates Other allowed charges, as specified in Section 5.3.B The estimated Transaction amount must not include charges that cover potential vehicle damages or the insurance deductible amount.
5.1.E.4.c
After completing the estimates, the Merchant must either: If the estimated Transaction amount is equal to or below the Floor Limit, check the appropriate Card Recovery Bulletin or obtain an Authorization for 1 currency unit (for example, 1 dollar) on the Cardholders check-in or rental pick-up date If the estimated Transaction exceeds the Floor Limit, obtain an Authorization and include the date, amount, and Authorization Code on the Transaction Receipt
5.1.E.4.d
The Merchant may obtain and must record Authorizations for additional amounts above any amount already authorized after the check-in or rental pick-up date and prior to the check-out or rental return date. The Merchant must obtain a final or an additional Authorization and include the date, amount, and Authorization Code on the Transaction Receipt if the actual Transaction amount exceeds either: The Floor Limit 15% more than the sum of the authorized amounts
5.1.E.4.e
5.1.E.5
Airline Transactions When a Cardholder purchases multiple Airline tickets on the same Account Number and their cumulative purchase price exceeds the Floor Limit, the Airline may obtain Authorization for each ticket individually.
155
Chapter 5: Payment Acceptance 5.1.E.6 Cruise Line Transactions 5.1.E.8 Mail/Phone Order and Electronic Commerce Transactions
5.1.E.6
Cruise Line Transactions When a Cardholder purchases multiple Cruise Line tickets on the same Account Number and the total purchase price exceeds the Floor Limit, the Cruise Line may obtain Authorization for each ticket individually.
5.1.E.6.a
A Cruise Line may estimate Transaction amounts for Authorization as follows: The initial Authorization Request must be based on the Cardholders signed statement of intent to purchase goods or services aboard ship for a Cardholderspecified amount Additional Authorizations may be obtained at any time on or between the Cardholders embarkation date and disembarkation date, and must be disclosed to the Cardholder
5.1.E.6.b
A final or an additional Authorization must be obtained and the date, amount, and Authorization Code must be included on the Transaction Receipt if the actual Transaction amount exceeds either: The Floor Limit 15% more than the sum of the authorized amounts
5.1.E.7
5.1.E.7.a 5.1.E.7.b
High-Risk Telemarketing Transactions The Floor Limit for a High-Risk Telemarketing Merchant is zero. An Acquirer must assign the appropriate Merchant Category Code to each High-Risk Telemarketing Merchant. A High-Risk Telemarketing Merchant must submit the appropriate Merchant Category Code as follows: With each Authorization Request Through BASE II
5.1.E.7.c
5.1.E.8
Mail/Phone Order and Electronic Commerce Transactions

ADDITIONAL INFORMATION: All Chargeback rights for Electronic Commerce Transactions apply to Visa Electron Transactions.
5.1.E.8.a
A Mail/Phone Order Merchant and an Electronic Commerce Merchant (for a NonSecure and Non-Authenticated Security Transaction) must attempt to obtain the Visa Card expiration date and forward it as part of the Authorization Request. For goods to be shipped, a Mail/Phone Order or an Electronic Commerce Merchant may obtain Authorization on any day up to 7 calendar days prior to the Transaction Date. The Transaction Date is the date the merchandise is shipped. This Authorization is valid if the Transaction amount is within 15% of the authorized amount, provided that the additional amount represents shipping costs.
5.1.E.8.b
156
5.1.E.9 Recurring Transactions
5.1.E.11 Partial Authorizations
5.1.E.8.c 5.1.E.8.d 5.1.E.8.e
An Electronic Commerce Transaction must be sent Online for Authorization. A Merchant must obtain Issuer Authorization for all Mail/Phone Order Transactions. An Electronic Commerce Transaction must be identified in both the Authorization Request and Clearing Record with the appropriate Electronic Commerce Transaction indicator values, as specified in the following exhibits: BASE II Record Requirements (Exhibit 2L) Required Message Content for VisaNet Financial Transactions (Exhibit 3A) Required Message Content for VisaNet Authorization Requests (Exhibit 3B)
5.1.E.9
5.1.E.9.a
Recurring Transactions For a Recurring Transaction, an Acquirer must: Ensure its Recurring Services Merchant obtains an Authorization for all Recurring Transactions Transmit the Recurring Transaction indicator in both the: - Authorization Request - Clearing Record
5.1.E.9.b
The Clearing Record for a Recurring Transaction must contain Merchant contact information in the Merchant name or Merchant city fields that enables the Cardholder to contact the Merchant directly. Timeshare Transactions An Acquirer must assign Merchant Category Code 7012 to each Timeshare Merchant that operates sales, rentals, or other uses not including full service lodging (i.e., maid and room service). The Acquirer must submit the assigned Merchant Category Code for a Timeshare Merchant either: With each Authorization Request Through BASE II
5.1.E.10
5.1.E.10.a
5.1.E.10.b
5.1.E.11
Partial Authorizations A Merchant that participates in the Partial Authorization service must: Include the Partial Authorization indicator in the Authorization Request message, as specified in the VisaNet manuals and the Visa International Prepaid Card Products Program Guidelines Immediately submit an Authorization reversal if the Cardholder elects not to complete the purchase Submit a Clearing Transaction for no more than the amount approved in the Partial Authorization Response
157
Chapter 5: Payment Acceptance 5.1.E.12 Automated Fuel Dispenser Transactions 5.1.E.12 Automated Fuel Dispenser Transactions
5.1.E.12
5.1.E.12.a
Automated Fuel Dispenser Transactions An Automated Fuel Dispenser Merchant may: Effective through 14 November 2008, obtain an Authorization for the full amount of a Transaction exceeding US $501 or local currency equivalent Effective 15 November 2008, obtain an Authorization for the full amount of a Transaction exceeding one of the following: - For a Chip or PIN-initiated Transaction, US $100, or local currency equivalent - For all other Transactions, US $752, or local currency equivalent Obtain a Status Check Authorization, as specified in Section 4.5.B.11 Effective 4 October 2008, participate in Real-Time Clearing3 as follows: - Send a pre-authorization request for an estimated amount (not to exceed US $500 or local currency equivalent), based on the Merchants good faith estimate of the final Transaction amount taking into account among other factors typical spending patterns at the Merchant location - Send the actual Transaction amount (Completion Message) to the Issuer within X of the pre-authorization request - Participate in Partial Authorization The Automated Fuel Dispenser Merchant is protected from a Reason Code 72 No Authorization Chargeback for the amount approved by the Issuer.
Effective 18 July 2008, a variance to this requirement applies in the jurisdiction of the U.S.A. Region for Automated Fuel Dispenser Transactions. Effective 18 July 2008, a variance to this requirement applies in the jurisdiction of the U.S.A. Region for Automated Fuel Dispenser Transactions. Provisions related to Real-time Clearing are not applicable to transactions involving Issuers or Acquirers in the jurisdiction of Visa Europe.
158
5.1.F Data Protection Method Requirements
5.1.F Data Protection Method Requirements
5.1.E.12.b
If participating in the Partial Authorization service, an Automated Fuel Dispenser Merchant must: Include the Partial Authorization indicator in the Authorization Request or Status Check Authorization, as specified in the VisaNet manuals and the Visa International Prepaid Card Products Program Guidelines - For Transactions where the full Transaction amount is included in the Authorization Request, submit a Clearing Transaction for no more than the amount approved in the Partial Authorization Response - Effective through 14 November 2008, for Status Check Authorization Transactions, submit a Clearing Transaction up to the amount approved in the Partial Authorization Response or US $50 (or local currency equivalent), whichever is lower - Effective 15 November 2008, for Status Check Authorization Transactions, submit a Clearing Transaction up to the amount approved in the Partial Authorization Response or one of the following, whichever is lower: * For a Chip or PIN-initiated Transaction, US $100, or local currency equivalent * For all other Transactions, US $751, or local currency equivalent Submit an Authorization reversal for either: - The difference between the amount approved in the Partial Authorization Response and the final Transaction amount if the Cardholders purchase is lower than the Partial Authorization amount - The full amount of the Partial Authorization Response if the Cardholder does not continue with the Transaction
5.1.F
Data Protection Method Requirements

An Electronic Commerce Merchant must offer Cardholders a Data Protection Method such as: 3-D Secure Secure Sockets Layer (SSL)
159
Chapter 5: Payment Acceptance 5.2 TRANSACTION RECEIPT COMPLETION 5.2.B.1 Delayed or Amended Charge Transactions
5.2
TRANSACTION RECEIPT COMPLETION

This section applies to Manual, Electronic, and Electronic Commerce Transaction Receipts.
SEE ALSO: A Transaction Receipt may be generated either electronically or manually. Detailed requirements for each type of Transaction Receipt, including printing and data requirements, are specified in this section and: Section 4.2 Electronic Transaction Receipt (Exhibit 7I) Manual Transaction Receipt (Exhibit 7J) Electronic Commerce Transaction Receipt (Exhibit 7K)
5.2.A
5.2.A.1
5.2.A.1.a
General Transaction Receipt Information Requirements

General Requirements A Merchant: May generate a Transaction Receipt either electronically or manually Must enter the following information on the Transaction Receipt: - Brief description of the goods or services sold - Currency symbol (such as US $) or words denoting the Transaction Currency as part of the Transaction amount
5.2.A.1.b
Without a currency symbol or identification, the Transaction Currency defaults to the local currency of the country where the Transaction occurred. Manually Imprinted Transaction Receipts On manually imprinted Transaction Receipts, a Merchant must both: Include the Cardholder name if one is printed or embossed on the Card If the imprinted information is not legible, reproduce it clearly
5.2.A.2
5.2.A.3
Cardholder Signature A Merchant must not require the Cardholder to sign a Transaction Receipt until the final Transaction amount is entered on the Transaction Receipt.
5.2.B
5.2.B.1
Special Transaction Receipt Information Requirements

Delayed or Amended Charge Transactions For a Delayed or Amended Charge Transaction, a Merchant must both: Create a Transaction Receipt that includes the words Signature on File Send a copy to the Cardholder at the address shown on the rental contract or folio
160
5.2.B.2 Recurring Services Transactions
5.2.B.6 Aggregated Transactions
5.2.B.2
Recurring Services Transactions For a Recurring Services Transaction, a Merchant must: Obtain an Authorization Write Recurring Transaction on the signature line of the Transaction Receipt For a recurring Electronic Commerce Transaction, include the frequency and duration of the Recurring Transactions, as agreed to by the Cardholder, on the Transaction Receipt
5.2.B.3
Mail/Phone Order Transactions A Merchant must write TO for a telephone order or MO for a mail order on the signature line of the Transaction Receipt used for Deposit or retrieval purposes.
5.2.B.4
5.2.B.4.a
Electronic Commerce Transactions All data elements specified in Electronic Commerce Transaction Receipt (Exhibit 7K) must be included on an Electronic Commerce Transaction Receipt. An Electronic Commerce Merchant must not return the full Account Number to the Cardholder either online or on the Transaction Receipt.
VISA RECOMMENDS: Visa strongly recommends disguising or suppressing all but the last 4 positions of the primary Account Number on the Cardholder Transaction Receipt from a Point-of-Transaction Terminal.
5.2.B.4.b
5.2.B.5
Recurring Electronic Commerce Transactions The initial Transaction for a recurring Electronic Commerce Transaction must be processed with the appropriate Electronic Commerce Transaction indicator values, as specified in the following exhibits: BASE II Record Requirements (Exhibit 2L) Required Message Content for VisaNet Financial Transactions (Exhibit 3A) Required Message Content for VisaNet Authorization Requests (Exhibit 3B) Subsequent recurring Electronic Commerce Transactions must be completed as specified in Section 5.2.B.2 and the BASE II Record Requirements (Exhibit 2L).
5.2.B.6
5.2.B.6.a
Aggregated Transactions Upon completion of a purchase, the Electronic Commerce Merchant must provide an Electronic Commerce Transaction Receipt with the information specified in (Exhibit 7K), Electronic Commerce Transaction Receipt, and an Aggregated Transaction Receipt that must include the following for each individual purchase: Date Amount Description of purchase
161
Chapter 5: Payment Acceptance 5.2.B.7 Dynamic Currency Conversion 5.2.B.7 Dynamic Currency Conversion
5.2.B.6.b
The individual purchase information and the Aggregated Transaction information must be available to the Cardholder for a minimum of 120 days following the processing date of the Aggregated Transaction.
SEE ALSO: Section 5.1.E.3.b Section 5.4.G Section 7.3.C, Table 7-5 Appendix A, "Exhibits", (Exhibit 7K) Electronic Commerce Transaction Receipt Appendix D, Defined Terms Volume II, Dispute Resolution Rules, Section 1.3.C, Table 1-5 Volume II, Dispute Resolution Rules, Reason Code 75 Transaction Not Recognized
5.2.B.7
5.2.B.7.a
Dynamic Currency Conversion A Merchant offering Dynamic Currency Conversion must comply with the following: Inform the Cardholder that Dynamic Currency Conversion is optional Not impose any additional requirements on the Cardholder to have the Transaction processed in the local currency Not use any language or procedures that may cause the Cardholder to choose Dynamic Currency Conversion by default Not misrepresent, either explicitly or implicitly, that its Dynamic Currency Conversion service is a Visa service
5.2.B.7.b
In both a Card-Present and Card-Absent Environment, a Transaction Receipt representing Dynamic Currency Conversion at the Point-of-Transaction must show separately, all of the following: Currency symbol of the Merchants local currency Transaction amount of the goods or services purchased in the local currency of the Merchant Exchange rate used to determine Transaction amount Currency conversion commission or fees Currency symbol of the Transaction Currency Total Transaction amount charged by the Merchant in the Transaction Currency, followed by the words Transaction Currency Statement, easily visible to the Cardholder, that specifies the following: - Cardholder has been offered a choice of currencies for payment including the Merchants local currency - Cardholders selected Transaction Currency is final In addition, the Transaction Receipt must indicate that the Dynamic Currency Conversion is conducted by the Merchant or that the Dynamic Currency Conversion is not associated with or endorsed by Visa.
162
5.2.B.8 Returned Merchandise and Adjustments
Table 5-2: Proper Disclosure on Transaction Receipts
5.2.B.7.c
Prior to initiating Dynamic Currency Conversion for a Priority Check-out Transaction or an express-return Car Rental Transaction, the Merchant must complete a written agreement with the Cardholder that specifies all of the following: Cardholder has agreed that Dynamic Currency Conversion will take place Cardholder has been offered a choice of currencies for payment, including the Merchants local currency Specific Transaction Currency agreed to by the Cardholder and Merchant Choice of currency decided on between the Cardholder and Merchant is final Currency conversion commissions or fees that will be applied Rate used for currency conversion will be determined by the Merchant at a later date without additional consultation with the Cardholder In addition, the written agreement must indicate that the Dynamic Currency Conversion is conducted by the Merchant or that the Dynamic Currency Conversion is not associated with or endorsed by Visa.
5.2.B.7.d
Prior to initiating Dynamic Currency Conversion, the Merchant must disclose to the Cardholder all of the Transaction Receipt requirements specified in Section 5.2.B.7.b. Returned Merchandise and Adjustments Table 5-2 specifies the words or similar wording that must be legibly printed on all copies of the Transaction Receipt near the Cardholder signature area or in an area easily seen by the Cardholder. Table 5-2: Proper Disclosure on Transaction Receipts
To Be Used for the Following Return Policies Merchant does not: Accept merchandise in return or exchange Issue a refund to a Cardholder Merchant only accepts merchandise in exchange for merchandise of equal value to the original Transaction amount. Merchant only accepts merchandise for return and delivers an in-store credit document that both: Equals the value of the returned merchandise Must be used at the Merchant location
5.2.B.8
5.2.B.8.a
Transaction Receipt Wording No Refund, No Exchanges, or All Sales Final Exchange Only In-Store Credit Only
5.2.B.8.b
Proper disclosure does not include a statement that waives a Cardholders right to dispute the Transaction with the Issuer.
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Chapter 5: Payment Acceptance 5.2.B.9 Small Ticket Transaction 5.3.B.1 General Requirements
5.2.B.9
Small Ticket Transaction A Merchant is not required to provide a Cardholder with a Transaction Receipt for a Small Ticket Transaction, unless requested by the Cardholder. When the Merchant provides a Cardholder with a Small Ticket Transaction Receipt, the Transaction Receipt must have the minimum data specified in Electronic Transaction Receipt (Exhibit 7I).
SEE ALSO: Electronic Transaction Receipt (Exhibit 7I) Section 5.1.E.3 Section 5.4.F.4 Section 7.3.C.2
5.3
5.3.A
TRANSACTION RECEIPT PROCESSING

Multiple Transaction Receipts and Partial Payments
A Merchant must include the total currency amount of goods and services purchased at the same time on a single Transaction Receipt. A Transaction must not be divided by using 2 or more Transaction Receipts. The only exceptions to this requirement are: Purchases in separate departments of a multiple-department store Individual Airline tickets issued to each passenger if required by Airline policy Individual Cruise Line tickets issued to each passenger if required by Cruise Line policy Partial amount paid by the Cardholder in cash, check, or both at the time of sale Delayed Delivery Transactions, as specified in Section 5.4.Q Advance Deposit Transactions, as specified in Section 5.4.S Installment Transactions
5.3.B
5.3.B.1
5.3.B.1.a
Delayed or Amended Charges

General Requirements A Merchant may process delayed or amended charges if the Cardholder has consented to be liable for delayed or amended charges for a Hotel, Car Rental Company, or Cruise Line Transaction. A delayed or amended charge must be processed to the Cardholders account within 90 calendar days of the Transaction Date of the related Transaction. These services may include room, food or beverage charges, taxes, fuel, insurance, rental fees, damage to rental vehicles, parking tickets and other traffic violations, and goods and services purchased aboard a Cruise Line vessel.
5.3.B.1.b
5.3.B.1.c
164
5.3.B.2 Special Requirements for Car Rentals
5.3.C.1 General Requirements
5.3.B.2
Special Requirements for Car Rentals

ADDITIONAL INFORMATION: An Issuer may file for Compliance if a Car Rental Company fails to support the charges for disputes involving the validity of delayed or amended charges for damage to rental vehicles or for traffic violations.
5.3.B.2.a
For a parking ticket or traffic violation, the Merchant must provide documentation from the appropriate civil authority, including the license number of the rental vehicle, time and location of the violation, statute violated, and amount of the penalty in local currency. For rental car damage, the Merchant must provide all of the following: Copy of the rental agreement Estimate of the cost of the damages from an organization that can legally provide repairs in the Car Rental Companys country Civil authoritys accident report (if applicable) Documentation showing the Cardholders consent to pay for damages with his Visa Card Any other pertinent documentation available to demonstrate Cardholder liability Copy of the Merchants insurance policy, if the Car Rental Company requires that the Cardholder pay an insurance deductible for damages. In lieu of the Merchants insurance policy, the Car Rental Company may provide a copy of the car rental agreement showing the Cardholders consent to be responsible for the insurance deductible as indicated by his signature or initials. The Cardholders signature must be in proximity to the disclosure.
5.3.B.2.b
5.3.C
5.3.C.1
Recurring Transactions
General Requirements A Recurring Services Merchant must: Obtain Cardholder permission to periodically charge for recurring services, in a format including, but not limited to: - E-mail or other electronic record - Hard-copy correspondence Retain this permission for the duration of the recurring services and provide it upon Issuer request Provide a simple and easily accessible online cancellation procedure if the Cardholder request for goods or services was initially accepted online
165
Chapter 5: Payment Acceptance 5.3.C.2 Prohibitions 5.3.D.5 Returned Merchandise and Adjustments
5.3.C.2
Prohibitions A Recurring Services Merchant must not: Include partial payment for goods or services purchased in a single Transaction Include additional finance charges on a Recurring Transaction Complete a Recurring Transaction if it receives a Decline Response or a cancellation notice from the Cardholder
5.3.D
5.3.D.1
Credit Refunds
Restrictions A Merchant must provide a credit refund in connection with a Transaction by a Credit Transaction Receipt, not by cash or check. The only exceptions are Airlines, if required by law or applicable tariff.
5.3.D.2
Credit Transaction Receipt A Merchant may, at its discretion, prepare a Credit Transaction Receipt when a valid Transaction Receipt was previously processed and the Cardholder either cancelled the Transaction later or returned the goods. The Merchant then must: Prepare a credit that includes the Credit Transaction Receipt date and identifies the original Transaction Deliver a completed Credit Transaction Receipt to the Cardholder Deposit the Credit Transaction Receipt within 14 calendar days of the date that the credit is issued
5.3.D.3
5.3.D.3.a
Transaction Receipt Reversal or Adjustment A Merchant must process a Reversal or an Adjustment within 30 calendar days if it processed a Transaction Receipt in error. The debit must be reversed using a Reversal Transaction code or an Adjustment message. (See BASE II Record Requirements (Exhibit 2L) for information on Transaction codes and the VisaNet manuals for information on Single Message System message types.) Special Credit Refund Requirements for Timeshare Merchants A Timeshare Merchant must provide a full credit refund when both the: Transaction Receipt was processed Cardholder cancelled the Transaction within 10 calendar days of the Transaction Date
5.3.D.3.b
5.3.D.4
5.3.D.5
Returned Merchandise and Adjustments A Merchant may limit its acceptance of returned merchandise or establish a policy to make price adjustments if the Merchant both: Makes proper disclosure, as specified in Section 5.2.B.8 Delivers the purchased goods to the Cardholder at the time of the Transaction
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5.3.E Transaction Receipt Delivery to Cardholder
5.3.F.1 Deposit Restrictions
5.3.E
5.3.E.1
Transaction Receipt Delivery to Cardholder

Transaction Receipts A Merchant must provide a completed copy of the Transaction Receipt to the Cardholder at the time that the purchased goods are delivered or services are performed. An Electronic Commerce Merchant may deliver the Transaction Receipt in either of the following formats: Electronic (e.g., e-mail or fax) Paper (e.g., hand-written or terminal-generated) The Transaction Receipt is not required for a Small Ticket Transaction unless requested by the Cardholder.
SEE ALSO: Section 5.2.B.9 Section 5.4.F.4
5.3.E.2
Amended Transaction Receipts A Hotel, Car Rental Company, or Cruise Line must send the Cardholder a copy of any amended or additional charges added to a Transaction Receipt, as specified in Section 5.2.B.
5.3.F
Transaction Receipt Deposit

This section specifies Merchant and Internet Payment Service Provider (IPSP) requirements for depositing Transaction Receipts. Data requirements for Transaction Receipt Deposits and processing appear in BASE II Record Requirements (Exhibit 2L).
5.3.F.1
5.3.F.1.a
Deposit Restrictions A Merchant must not deposit Transaction Receipts resulting from any Transaction involving a Card between a Cardholder and another entity. A Merchant must deposit only Transaction Receipts that directly result from Cardholder Transactions with that Merchant.1 An IPSP may deposit Transaction Receipts on behalf of a Sponsored Merchant. A Merchant or IPSP must not deposit a Transaction Receipt until one of the following occurs: The Transaction is completed The goods or services are shipped or provided, except as specified in Section 5.3.F.1.d The purchased service is performed The Cardholders consent is obtained for a Recurring Transaction
5.3.F.1.b 5.3.F.1.c
Effective 4 October 2008, a variance to this requirement applies in the jurisdiction of the U.S.A. Region for the Visa Tax Payment Program.
167
Chapter 5: Payment Acceptance 5.3.F.2 Deposit Location 5.4.A In-Transit Service Transaction Requirements
5.3.F.1.d
A Merchant or IPSP may deposit a Transaction Receipt before shipping or providing the goods or services only if the Cardholder has agreed to either: A Delayed Delivery Transaction, as specified in Section 5.4.Q An Advance Deposit Transaction, as specified in Section 5.4.S
5.3.F.1.e
A Merchant with multiple Merchant Outlets must deliver Transaction Receipts so that the Acquirer can identify the location of each Transaction. Deposit Location A Merchant, except a military base or an International Airline, must deposit all Transaction Receipts in the Transaction Country. A Cruise Line may deposit on-board Transactions at various ports-of-call. The Transaction Date is the Deposit Date or date of disembarkation, if the Transactions are deposited at the end of the cruise. Deposit Time Limits A Merchant must deposit all Visa Transaction Receipts within 3 business days of the Transaction Date. A Merchant must deposit all Visa Electron Transaction Receipts within 2 business days of the Transaction Date. An Acquirer may allow a Merchant with multiple Merchant Outlets within the same country that centrally accumulates Visa Transaction Receipts up to 21 calendar days to deposit them. The 21 calendar-day period includes the Transaction Date and Deposit Date. Payments to Merchants Each Acquirer must pay or credit its Merchants or IPSPs account promptly after the Transaction Receipt Deposit. These payments must be the same as the Transaction totals, less any applicable discounts or Credit Transaction Receipt totals.
5.3.F.2
5.3.F.2.a
5.3.F.2.b
5.3.F.3
5.3.F.3.a
5.3.F.3.b
5.3.F.3.c
5.3.F.4
5.4
5.4.A
SPECIAL MERCHANT PAYMENT ACCEPTANCE SERVICES

In-Transit Service Transaction Requirements
This section specifies the requirements for completing In-Transit Service Transactions through an In-Transit Terminal for the purchase of goods or services such as: Video games Movies Gambling services Catalog shopping Additional requirements for completing In-Transit Service gambling Transactions are specified in Section 5.4.D.
168
5.4.A.1 Transaction Currency
5.4.A.4 Transaction Date
5.4.A.1
Transaction Currency An In-Transit Service Transaction must be cleared in the exact amount and Transaction Currency as agreed to by the Cardholder and Merchant. If a Transaction Currency is not specified on the Transaction Receipt, it will default to the currency of the Transaction Country.
5.4.A.2
Merchant Description The Acquirer must include a Merchant description containing, at least, the following information: Merchants primary place of business or country of incorporation in the Merchant country field Merchants customer service telephone number and country located in Merchant city field Word In-Transit following the Merchant name in the Merchant name field
5.4.A.3
5.4.A.3.a
Authorization Requests An Authorization Request may occur while in transit or at the final destination, and must be within 24 hours of the Transaction Date. If Authorization data is stored for processing until arrival at the final destination, it must be encrypted and kept in a secure location with access limited to authorized personnel only. An Authorization Request must not be key-entered. The Authorization Request must include the following: Full, unaltered contents of the Magnetic Stripe or Magnetic-Stripe Image on the Chip Merchant Category Code most appropriate for the Transaction type
5.4.A.3.b
5.4.A.3.c
An Authorization Request for services such as in-transit movies or video games may be for an hourly rate, unit rate, or accumulated amount. An Authorization Request for in-transit catalog or direct marketing purchases must be for the total amount of all purchases made by a single Cardholder in a single Transaction. Fees for shipping and handling may be included in the Authorization amount provided they are disclosed to the Cardholder at the time of the Transaction. Merchandise must be shipped within 7 calendar days of the Authorization date. Multiple In-Transit Service Transactions are permitted if authorized and cleared individually. Authorization Requests occurring at an In-Transit Terminal representing multiple Merchants must be processed separately by each Merchant. Transaction Date The Transaction Date for an In-Transit Service Transaction is either: Date the transport vehicle reaches its final destination Date merchandise is shipped
5.4.A.3.d
5.4.A.3.e
5.4.A.4
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Chapter 5: Payment Acceptance 5.4.A.5 Transaction Receipt Delivery 5.4.B Gambling Transactions
5.4.A.5
5.4.A.5.a
Transaction Receipt Delivery An In-Transit Service Merchant must provide the Cardholder with a completed Transaction Receipt, as specified in Section 5.2.A, either while in transit or through the mail. If sent by mail, the Cardholder name and address must be captured by the In-Transit Terminal and included on the Transaction Receipt. In-Transit Terminal Requirements An In-Transit Terminal must display the following information on the introductory screen: Merchant name Merchant location Terms and conditions, such as: - Refund policy - Return policy - Cancellation policy
5.4.A.5.b
5.4.A.6
5.4.A.6.a
5.4.A.6.b
Prior to initiating a Transaction, the In-Transit Terminal must allow the Cardholder to either: Accept the terms and conditions Cancel the Transaction
5.4.B
Gambling Transactions
A gambling Merchant may disburse winnings as an Original Credit if both: The Original Credit is processed to the same Account Number that was used to place the winning wager The Transaction representing the winning wager was lawfully made, properly identified, and processed according to the Visa International Operating Regulations
SEE ALSO: Section 3.7 Section 4.11
170
5.4.C Online Gambling Transactions
5.4.C.1 Special Requirements
5.4.C
5.4.C.1
5.4.C.1.a
Online Gambling Transactions

Special Requirements In addition to the requirements specified in Section 5.1.E.8.e, a Transaction completed by a Member, Merchant, Online Gambling Merchant, IPSP, or Sponsored Merchant that processes Online Gambling Transactions must be identified with both: Merchant Category Code 7995 even when gambling services are not the Merchants primary business The Quasi-Cash/Online Gambling Transaction indicator in the Authorization Request and Clearing Record
5.4.C.1.b
If a Member, Merchant, IPSP, or Sponsored Merchant is unable to distinguish an Online Gambling Transaction from other Transactions, it must both: Identify all Transactions as Online Gambling Transactions Inform the Cardholder that Transactions may be identified on the billing statement as gambling Transactions
5.4.C.1.c
If a funds transfer to an individual is to be used for an Online Gambling Transaction, an Acquirer must both: Identify the Transaction as an Online Gambling Transaction Ensure that adequate processes are in place that will identify and eliminate abuse by an individual or Online Gambling Merchant that attempts to circumvent proper Transaction identification If Visa determines that an individual is facilitating Online Gambling Transactions through funds transfers, Visa may impose these requirements on the funds transfer Merchant for any future funds transfers to that individual.
5.4.C.1.d
An Online Gambling Merchant must not deposit a credit Transaction to disburse winnings to Cardholders, except for an Original Credit, as specified in Section 5.4.B.
171
Chapter 5: Payment Acceptance 5.4.C.2 Special Website Requirements 5.4.D.1 Transaction Restrictions
5.4.C.2
Special Website Requirements In addition to the Website requirements specified in Section 5.1.A.2, a Website for an Online Gambling Merchant must contain all of the following information: The statement Internet Gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to complete this transaction. A statement of the Cardholders responsibility to know the laws concerning online gambling in his country of domicile A statement prohibiting the participation of minors A complete description of all of the following: - Rules of play - Cancellation policies - Pay-out policies A statement recommending that a Cardholder retain a copy of Transaction records and Merchant policies and rules An Acquirer numeric identifier, as specified in the Visa Acquirer Risk Management Guide
5.4.D
5.4.D.1
In-Transit Service Gambling

Transaction Restrictions In-Transit Service gambling activities are intended for recreational purposes only and are permitted with the restrictions specified in this section.
5.4.D.1.a
An Acquirer must ensure that its In-Transit Service Gambling Merchant has the ability to prevent the In-Transit Terminal from accepting a service request on any BIN blocked by an Issuer. In addition to the requirements specified in Section 5.4.A, an In-Transit Terminal providing gambling services must: Verify that the BIN has not been blocked by the Issuer Display the following information on the introductory screen: - Rules of play - Odds of winning - Pay-out ratios
5.4.D.1.b
5.4.D.1.c
Minimum pay-out ratios must be established within the In-Transit Service Gambling Merchants Visa Region. Visa recommends that pay-out ratios equal at least 75% of the amount wagered (e.g., each In-Transit Terminal returns on average US $75 or local currency equivalent for every US $100 or local currency equivalent wagered).
172
5.4.D.2 Authorizations
5.4.E.2 Contactless Program Payment Requirements
5.4.D.1.d
An In-Transit Service Terminal providing gambling service must not permit either: Losses exceeding US $350, or local currency equivalent, per excursion Winnings exceeding US $3,500, or local currency equivalent, per excursion
5.4.D.1.e
During a single trip on the same craft, a Cardholder may wager up to the total Transaction amount permitted. Authorizations An Authorization Request at an In-Transit Terminal providing gambling services must be for the total amount agreed to by the Cardholder. An Authorization Request processed upon arrival at the final destination, as specified in Section 5.4.A.4, must not be more than the total amount of the loss. If losses are less than the amount authorized, an Authorization reversal must be submitted for the difference. Cardholder Credit Gambling winnings that are due to a Cardholder must be processed as a credit to the Account Number used in the initial Transaction. Gambling winnings must not be dispensed in the form of cash, check, or other payment method.
5.4.D.2
5.4.D.2.a
5.4.D.2.b
5.4.D.2.c
5.4.D.3
5.4.D.4
Transaction Processing An In-Transit Service Transaction involving gambling must be processed as a QuasiCash Transaction.
5.4.E
5.4.E.1
Proximity Payment Transactions

Proximity Payment General Requirements A Proximity Payment Transaction must comply with one of the following specifications: Visa Contactless Payment Specification Visa Contactless Payment Specification ISO 14443 Type A and Type B
5.4.E.2
Contactless Program Payment Requirements Effective 1 April 2008, all new contactless programs in countries without existing contactless implementations must comply with the Visa Contactless Payment Specification. Effective 1 January 2012, all contactless programs must comply with the Visa Contactless Payment Specification.
SEE ALSO: About the Visa International Operating Regulations, Other Publications Section 1.1.D.2.b
173
Chapter 5: Payment Acceptance 5.4.F Small Ticket Transaction 5.4.G.1 Aggregated Transaction General Requirements
5.4.F
5.4.F.1
Small Ticket Transaction

Small Ticket Transaction General Requirements The Small Ticket Transaction must: Be conducted in a Face-to-Face Environment Be authorized Be initiated by a Merchant with a Merchant Category Code that qualifies for a Small Ticket Transaction as specified in Appendix B, "Merchant Data Standards" Have a Transaction value equal to US $25 or less, or local currency equivalent Have a POS Entry Mode
5.4.F.2
Small Ticket Transaction Restrictions A Transaction must not be processed as a Small Ticket Transaction if either: The Chip-Reading Device is unable to read the Chip and the Transaction is completed using another method of data capture and transmission Dynamic Currency Conversion was performed
5.4.F.3
Small Ticket Transaction Cardholder Verification A Merchant is not required to obtain Cardholder Verification, unless PIN Verification is required.
5.4.F.4
Small Ticket Transaction Receipt A Transaction Receipt is not required for a Small Ticket Transaction, unless requested by the Cardholder.
SEE ALSO: Section 5.2.B.9 Section 5.3.E.1 Section 7.3.C.2
5.4.G
5.4.G.1
Aggregated Transactions for Electronic Commerce Merchants

Aggregated Transaction General Requirements Only an Electronic Commerce Merchant may process an Aggregated Transaction. An Aggregated Transaction must consist only of purchases made: From a single Electronic Commerce Merchant, including a Sponsored Merchant, with a single trading name Using the same Visa Account Number
174
5.4.G.2 Aggregated Transaction Restrictions
5.4.H Merchant Outlet Requirements for Electronic Commerce and Mail/Phone Order Merchants
5.4.G.2
Aggregated Transaction Restrictions An Aggregated Transaction must not: Include purchases made more than 7 calendar days apart Exceed US $25, or local currency equivalent, in total aggregated purchases Be aggregated across more than one Visa Account Number
5.4.G.3
Aggregated Transaction Cardholder Notification Prior to the first purchase, an Electronic Commerce Merchant must inform the Cardholder of all of the following: Confirmation that Transaction aggregation will occur Transaction aggregation terms, including the maximum: - Number of calendar days - Transaction value How to obtain details of the aggregated purchases
5.4.G.4
Aggregated Transaction Receipt Requirements An Aggregated Transaction Receipt must include details of the individual purchases that are included in the Aggregated Transaction, as specified in Section 5.2.B.6.
SEE ALSO: Section 5.1.E.3.b Section 5.2.B.6 Section 7.3.C, Table 7-5 Appendix A, "Exhibits", (Exhibit 7K) Appendix D, Defined Terms Volume II, Dispute Resolution Rules, Section 1.3.C, Table 1-5 Volume II, Dispute Resolution Rules, Reason Code 75 Transaction Not Recognized
5.4.H
Merchant Outlet Requirements for Electronic Commerce and Mail/Phone Order Merchants
A Merchant Outlet location for an Electronic Commerce or Mail/Phone Order Merchant is the country where all the following occur: There is a Permanent Establishment through which Transactions are completed The Merchant holds a valid business license for the Merchant Outlet The Merchant has a local address for correspondence and judicial process other than a post office box or mail-forwarding address, which do not meet this requirement The Merchant Outlet pays taxes relating to the sales activity In the absence of a Permanent Establishment, the Merchant Outlet of a Merchant that provides only digital goods is deemed to be located in the country where the principals of the company work.
175
Chapter 5: Payment Acceptance 5.4.H.1 Disclosure of Merchant Outlet Country 5.4.I.2 Internet Payment Service Provider and Sponsored Merchant Name
5.4.H.1
Disclosure of Merchant Outlet Country An Electronic Commerce or Mail/Phone Order Merchant must disclose the Merchant Outlet country at the time of presenting payment options to the Cardholder.
5.4.H.2
5.4.H.2.a
Determination of Merchant Outlet Visa may determine the country of a Merchant Outlet and an Acquirers ability to contract with it, based on both: An evaluation of the Merchants business structure Any other available information
5.4.H.2.b
The decision by Visa of the Merchant Outlet country is final.
5.4.I
5.4.I.1
5.4.I.1.a
Internet Payment Service Providers

General Requirements for Internet Payment Service Providers An Internet Payment Service Provider (IPSP) must: Not contract with another IPSP Display the appropriate Visa-Owned Marks, as specified in the Visa International Operating Regulations, to indicate which Cards are accepted for payment on its Sponsored Merchants Websites Report Sponsored Merchant and Transaction Information to its Acquirer and, upon request, to Visa Use the appropriate Merchant Category Code or other required indicators to identify Merchant or Transaction type Include the requirements specified in Chapter 5, "Payment Acceptance," in its contracts with its Sponsored Merchants Ensure that its Sponsored Merchants comply with the requirements specified in Chapter 5, "Payment Acceptance" Immediately terminate a Sponsored Merchant if required by the Acquirer or Visa Ensure that a terminated Merchant is not permitted to be a Sponsored Merchant
5.4.I.1.b
An IPSP may contract and process Transactions with multiple Acquirers. However, an Acquirer must only accept and submit Transactions into Interchange from Sponsored Merchants within that Acquirers jurisdiction. Internet Payment Service Provider and Sponsored Merchant Name The IPSP name may appear alone on the Transaction Receipt and billing statement only if both the: Cardholder accesses the IPSP Website directly IPSP name is visible to the Cardholder during the selection, order, and payment processes
5.4.I.2
5.4.I.2.a
176
5.4.I.3 Internet Payment Service Provider Customer Support
5.4.J.1 General Requirements
5.4.I.2.b
If the IPSP name appears alone, as specified in Section 5.4.I.2.a, Visa may require that the Sponsored Merchant name be transmitted in the Clearing Record if the IPSP (or some or all of its Sponsored Merchants) causes undue economic hardship to the Visa system, including, but not limited to: Qualifying for the Global Merchant Chargeback Monitoring Program Generating excessive Copy Requests
5.4.I.2.c
The IPSP name (or an abbreviation of the IPSP name) may appear in conjunction with the Sponsored Merchant name. Internet Payment Service Provider Customer Support An IPSP: Must provide customer service through its Website if the Cardholder accesses the IPSP Website directly May provide customer service either: - Directly - Through its Sponsored Merchants
5.4.I.3
5.4.I.4
Internet Payment Service Provider Liability An IPSP: Is liable for all acts, omissions, Cardholder disputes, and other Cardholder customer service-related issues caused by its Sponsored Merchants Is financially liable for each Transaction Must not transfer or attempt to transfer its financial liability by asking or requiring a Cardholder to waive his dispute rights
5.4.J
5.4.J.1
Installment Transactions
General Requirements A Merchant may offer Cardholders an Installment Transaction option under the following conditions. A Merchant that offers Installment Transactions must: Disclose in writing, electronically, or other method, to the Cardholder the terms of the Installment Transaction, including: - All costs associated with the purchase of the goods or services - Transaction Currency agreed to by the Cardholder - That Transaction amounts may vary due to Currency Conversion Rate fluctuations Not submit an Installment Transaction Receipt to its Acquirer at intervals of less than 7 calendar days Not submit an initial Installment Transaction Receipt to its Acquirer until the merchandise has been shipped, unless the Merchant requires a down payment or deposit for custom order goods Authorize the initial and all subsequent Transactions (Zero Floor Limit applies)
Chapter 5: Payment Acceptance 5.4.J.2 Liability for Installment Transactions 5.4.L.2 Visa Prepaid Load Partner Requirements
5.4.J.2
Liability for Installment Transactions Except as specified in the Visa International By-Laws, Visa assumes no liability for Installment Transactions processed more than 30 calendar days from the Authorization date.
5.4.K
Load Transactions and Buy-a-Card Transactions

A Load Transaction or Buy-a-Card Transaction completed through the use of a Visa Card must be processed as specified in BASE II Record Requirements (Exhibit 2L) and the VisaNet manuals.
5.4.L
5.4.L.1

Visa Prepaid Load Service General Requirements A Member or Merchant may participate in the Visa Prepaid Load Service as a Prepaid Load Partner to: Sell Visa Prepaid Cards under a Prepaid Load Partner Issuer Agreement with a participating Issuer Activate or load initial value to Visa Prepaid Cards under a Prepaid Load Partner Issuer Agreement Add value to qualified reloadable Visa Prepaid Cards
5.4.L.2
Visa Prepaid Load Partner Requirements A Prepaid Load Partner must: Have a Merchant Agreement with the participating Acquirer to process Visa Prepaid Load Service Transactions Comply with the requirements in the Visa International Prepaid Products Program Guidelines Obtain Issuer approval of: - A load Authorization Request for Card activation on both reloadable and nonreloadable Cards - A load Authorization Request for value reload on qualified reloadable Cards Load value to a Prepaid Card only when the Card is present Load Prepaid Cards only when the Prepaid Load Partner and the Prepaid Card Issuer are located within the same country Load the Prepaid Card in the Cardholders Billing Currency
178
5.4.M Account Funding Transactions
5.4.O Sale of Visa Travelers Cheques and Foreign Currency
5.4.M
Account Funding Transactions

An Account Funding Transaction must: Be processed through VisaNet as a purchase Transaction If authorized, include the Account Funding Transaction indicator in the Authorization and Clearing Record Be cleared for the same amount approved in the Authorization
5.4.N
5.4.N.1
5.4.N.1.a
Quasi-Cash Transactions
General Effective 15 May 2008, Merchants and Members not previously processing QuasiCash Transactions as a Cash Disbursement must both: Process all Quasi-Cash Transactions as a purchase Not process a Quasi-Cash Transaction as a Cash Disbursement Effective 15 November 2009, all Quasi-Cash Transactions, except as specified in Section 5.4.O, must be: Processed as a purchase Not processed as a Cash Disbursement
5.4.N.1.b
A Quasi-Cash/Online Gambling Transaction indicator must appear in both the Authorization and Clearing Record. Validation of Cardholder Identity A Merchant must validate the Cardholders identity, as specified in Table 5-1.
5.4.N.2
5.4.N.3
Wire Transfer Money Order Merchants A Wire Transfer money order Merchant may disburse checks or money orders. If it does so, the Merchant must both: Advise the Cardholder that the Merchant accepting the Card is the wire transfer company, not the payee. The check or money order must be payable to the party cashing the check or money order. Disclose any fee to the Cardholder and include it on the Transaction Receipt
5.4.O
Sale of Visa Travelers Cheques and Foreign Currency

A Member or a non-Member financial institution with authority to make Cash Disbursements that sells or disburses Visa Travelers Cheques or Foreign Currency must process the Transactions as either: A Quasi-Cash Transaction that must comply with Section 5.4.N A Cash Disbursement that must comply with Section 4.6
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Chapter 5: Payment Acceptance 5.4.P Scrip 5.4.R.3 Accommodation Information
5.4.P
Scrip
A Visa or Visa Electron Card must not be used to purchase Scrip.1
5.4.Q
5.4.Q.1
5.4.Q.1.a
Delayed Delivery Transactions

Authorization A Merchant completing a Delayed Delivery Transaction must obtain an Authorization if the cumulative total of both Transaction Receipts exceeds the Floor Limit. The Merchant must obtain Authorization for each Transaction Receipt on each Transaction Date. The Transaction Date for goods and services not shipped within 30 calendar days of the order is the shipment date. Transaction Receipt Deposits The Merchant must write the word Deposit or Balance on the appropriate Transaction Receipt. The Merchant may deposit the Transaction Receipt for the delayed delivery deposit before delivery of the goods or services. The Merchant must not deposit the Transaction Receipt for the balance before delivery of the goods or services. The Merchant may retain the deposit if all of the following conditions apply: Merchant received a Decline Response for the balance Balance was not paid by other means Transaction Receipt states that the deposit is non-refundable
5.4.Q.1.b
5.4.Q.2
5.4.Q.2.a
5.4.Q.2.b
5.4.Q.2.c
5.4.Q.2.d
5.4.R
5.4.R.1
5.4.R.1.a
Hotel Reservation Service

General Requirements A Hotel or its third-party booking agent must participate in the Hotel Reservation Service if it accepts Visa Cards to guarantee Hotel reservations. An Acquirer must incorporate these requirements into all Merchant Agreements. Billing Information The Hotel or its third-party booking agent must obtain the Cardholder name, Account Number, and Card expiration date.
5.4.R.1.b
5.4.R.2
5.4.R.3
5.4.R.3.a
Accommodation Information The Hotel or its third-party booking agent must quote the reserved accommodation rate and the exact name and physical address of the establishment.
Effective 16 May 2008, a variance to this requirement applies in the jurisdiction of the CEMEA Region.
180
5.4.R.4 Reservation Confirmation
5.4.R.6 Cancellation Confirmation
5.4.R.3.b
The Hotel or its third-party booking agent must inform the Cardholder that one nights lodging will be billed if the Cardholder has not either: Registered by check-out time the day following the scheduled arrival date Properly cancelled the reservation, as specified in Section 5.4.R.5
5.4.R.4
5.4.R.4.a
Reservation Confirmation The Hotel or its third-party booking agent must provide a confirmation code and advise the Cardholder to retain it in case of dispute. The Hotel or its third-party booking agent must provide this information and if requested provide to the Cardholder a written confirmation with the following information: Cardholder name, Account Number, and Card expiration date Confirmation code Exact physical address of the establishment Hotel Reservation Service provisions relating to the Cardholders obligations Any other reservation details
5.4.R.4.b
5.4.R.5
5.4.R.5.a
Cancellation Period The Hotel or its third-party booking agent must accept all cancellations prior to the specified time. The Hotel or its third-party booking agent must not require cancellation notification more than 72 hours prior to the scheduled arrival date. If the Cardholder makes the reservation within 72 hours of the scheduled arrival date, the cancellation deadline must be no earlier than 6:00 p.m. Merchant Outlet time on the arrival date or date guaranteed. If a Hotel or its third-party booking agent requires that a Cardholder cancel before 6:00 p.m. Merchant Outlet time on the date guaranteed, the Hotel or its third-party booking agent must mail the cancellation policy, including the date and time that cancellation privileges expire, to the Cardholder. Cancellation Confirmation The Hotel or its third-party booking agent must provide a cancellation code (if the reservation is properly cancelled) and advise the Cardholder to retain it in case of dispute. If requested by the Cardholder, the Hotel or its third-party booking agent must mail a confirmation of cancellation. The confirmation must include the following: Cardholder name, Account Number, and Card expiration date Cancellation code Any other cancellation details
5.4.R.5.b
5.4.R.5.c
5.4.R.5.d
5.4.R.6
5.4.R.6.a
5.4.R.6.b
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Chapter 5: Payment Acceptance 5.4.R.7 Unclaimed Accommodations 5.4.S.2 Billing Information
5.4.R.7
5.4.R.7.a
Unclaimed Accommodations If the Cardholder has not claimed or cancelled the Hotel Reservation Service accommodations by the specified time, the Hotel or its third-party booking agent must hold the rooms available according to the reservation until check-out time the following day. The Hotel or its third-party booking agent may then complete a Transaction Receipt that must contain the following: Amount of one nights lodging plus applicable tax Cardholder name, Account Number, and Card expiration date The words No-Show on the signature line of the Transaction Receipt
5.4.R.7.b
5.4.R.7.c
The Hotel or its third-party booking agent must follow normal Authorization and Deposit procedures for Hotels, as specified in Section 5.1.E and Section 5.3.F. Unavailable Accommodations If the Hotel Reservation Service-guaranteed accommodations are unavailable, the Hotel must provide the Cardholder with the following services at no charge: Comparable accommodations for one night at another establishment If requested, a 3-minute telephone call and message forwarding to the alternate establishment Transportation to the alternate establishment
5.4.R.8
5.4.R.8.a
5.4.S
5.4.S.1
Advance Deposit Service

General Requirements A Hotel or Cruise Line participating in the Advance Deposit Service must both: Accept all Visa Cards or Visa Electron Cards for an advance deposit if the Cardholder agrees to the service Hold a valid Advance Deposit Service contract with an Acquirer
5.4.S.2
5.4.S.2.a
Billing Information The Merchant must obtain the following information from the Cardholder: Cardholder name, Account Number, and expiration date as displayed on the Visa Card or Visa Electron Card Telephone number and mailing address Scheduled date of arrival for a Hotel, or embarkation for a Cruise Line Intended length of stay or voyage
5.4.S.2.b
The Merchant must determine the Advance Deposit Transaction amount, not to exceed the following: For lodging accommodations, the cost of the intended length of stay (not to exceed 14 nights lodging) Cost of the cruise
182
5.4.S.3 Reservation Information
5.4.S.5 Transaction Receipt Completion
5.4.S.2.c
The deposit amount must be applied to the total obligation. Reservation Information The Merchant must inform the Cardholder of the following, as applicable: Reserved accommodation rate and the Transaction amount Exact Merchant name and location Name of the cruise ship and point of embarkation Merchants intention to hold the accommodation for the number of nights paid for Merchant cancellation policy
5.4.S.3
5.4.S.4
5.4.S.4.a
Reservation Confirmation The Merchant must provide both: A confirmation code, and advise the Cardholder to retain it Advance deposit requirements, cancellation policy requirements, and the actual date and time that the cancellation privileges expire
5.4.S.4.b
The Merchant must advise the Cardholder that it will both: Hold the accommodations according to the reservation Provide written confirmation of a Cardholder reservation change if requested
5.4.S.4.c
The Merchant must also advise the Cardholder that it will retain part or all of the Advance Deposit Transaction amount if the Cardholder has not: Registered by check-out time the day following the specified last night of lodging for a Hotel (the Cardholder will lose the unused amount of the reservation) Checked in by embarkation time for a Cruise Line Cancelled the reservation within the time limit specified by the Merchant
5.4.S.4.d
Under the Advance Deposit Service, a Cardholder may forfeit the advance deposit. However, the Merchant must not charge the Cardholder for a No-Show Transaction. Transaction Receipt Completion The Merchant must complete a Transaction Receipt with the following information: Advance deposit amount Cardholder name and Account Number Cardholder telephone number and mailing address The words Advance Deposit on the Transaction Receipt signature line Confirmation code Scheduled check-in or embarkation date Date and time that cancellation privileges (if any) expire without deposit forfeiture for unused accommodations
5.4.S.5
183
Chapter 5: Payment Acceptance 5.4.S.6 Transaction Receipt Delivery to Cardholder 5.4.S.10 Unavailable Cruise Line Accommodations
5.4.S.6
Transaction Receipt Delivery to Cardholder The Merchant must mail the Transaction Receipt copy and cancellation policy to the Cardholder within 3 business days of the Transaction Date.
5.4.S.7
Cancellation Period The Merchant must accept all Cardholder cancellations within the time limits specified by the Merchant.
5.4.S.8
5.4.S.8.a
Cancellation Confirmation The Merchant must provide a cancellation code and advise the Cardholder to retain it in case of dispute. The Merchant must complete a Credit Transaction Receipt, including all of the following: Transaction amount Cardholder name, Account Number, and expiration date as displayed on the Visa Card or Visa Electron Card Cardholder mailing address Cancellation code The words Advance Deposit on the Transaction Receipt signature line
5.4.S.8.b
5.4.S.8.c
Within 3 business days of the Transaction Date, the Merchant must both: Deposit the Credit Transaction Receipt Mail the Cardholders copy to the Cardholder
5.4.S.9
Unavailable Hotel Accommodations If the reserved accommodations are unavailable, the Merchant must provide the Cardholder with the following services without charge: Credit refund for the entire Transaction amount. The Merchant must provide the Credit Transaction Receipt copy to the Cardholder. Comparable accommodations at an alternate establishment for the number of nights specified in the reservation (not to exceed 14 nights) or until the reserved accommodations become available at the original establishment If requested, two 3-minute telephone calls and message forwarding to the alternate establishment Transportation to the alternate establishments location and return to the original establishment. If requested, the Merchant must provide daily transportation to and from the alternate establishment.
5.4.S.10
5.4.S.10.a
Unavailable Cruise Line Accommodations If the reserved accommodations are unavailable, and no comparable accommodations are available on the ship, the Merchant must offer the Cardholder a comparable cruise of similar itinerary and embarkation date at no additional cost to the Cardholder.
184
5.4.T Priority Check-out Service
5.4.T.4 Document Retention
5.4.S.10.b
If the Cardholder accepts the alternate accommodations, the Merchant must provide either of the following without charge: An additional nights accommodation Airfare to a different port city
5.4.S.10.c
If the Cardholder declines the alternate accommodations, the Merchant must provide a credit refund for the entire Advance Deposit Transaction amount. In addition, the Merchant must provide the Cardholder all of the following without charge: One nights Hotel accommodation, if the Cardholder requests it Transportation to the Hotel and airport Airline transportation to the airport nearest the Cardholders residence Reasonable out-of-pocket expenses incurred by the Cardholder
5.4.S.10.d
5.4.T
5.4.T.1
Priority Check-out Service

General Requirements A Hotel or Cruise Line participating in the Priority Check-out Service must: Hold a valid Priority Check-out Service contract with an Acquirer Accept all Cards when a Cardholder requests the Priority Check-out Service Comply with all the requirements in Section 5.2.B.7, if it offers Dynamic Currency Conversion
5.4.T.2
Transaction Receipt and Priority Check-out Agreement Completion The Merchant must: Ask the Cardholder to complete, sign, and return a Priority Check-out Agreement that must contain the information specified in Manual Transaction Receipt (Exhibit 7J). The Cardholder must include the mailing address to receive a copy of the Hotel bill Complete a Transaction Receipt, including the total obligation amount and the words Priority Check-out on the signature line of the Transaction Receipt Review the completed Priority Check-out Agreement and ensure that the Account Number matches the Account Number on the Transaction Receipt, if applicable
5.4.T.3
Transaction Receipt Delivery At Cardholder request, the Merchant must provide a Transaction Receipt copy, the itemized bill, and the signed Priority Check-out Agreement either: Onsite By mail within 3 business days of the Cardholders departure
5.4.T.4
Document Retention The Merchant must retain the itemized bill and signed Priority Check-out Agreement for a minimum of 6 months after the Transaction Date.
185
Chapter 5: Payment Acceptance 5.4.U Cruise Line On-Board Casinos 5.4.X.1 General Requirements
5.4.U
Cruise Line On-Board Casinos

On-board gambling charges, such as the purchase of gaming chips, must be distinct from other cruise charges. They must be: Authorized Processed with both: - MCC 7995 - The Quasi-Cash/Online Gambling Transaction indicator
5.4.V
Hotel or Cruise Line Cash Disbursements

A Hotel or Cruise Line may make Cash Disbursements on a Visa Card to a registered Cardholder if all the following conditions apply: Cardholder indicates at registration the intent to pay for the Hotels services with a Visa Card Before disbursement, the Merchant reviews positive identification (such as a passport or drivers license) and, if permitted under applicable law, records type and number on the Transaction Receipt Merchant completes a Cash Disbursement Transaction Receipt and writes on the front of the Transaction Receipt both the Cardholders positive identification and the 4 digits printed below the Account Number on a Visa Card Merchant does not disburse more than US $250, or local currency equivalent, during the Cardholders stay or voyage Merchant must not include any additional fees, excluding taxes or charges imposed by law, to the Transaction amount
5.4.W
Cash-Back Services
At the option of a Visa Region, a Visa or Visa Electron Merchant may provide Cash-Back to Visa or Visa Electron Cardholders for Domestic Transactions only. The Merchant must: Provide Cash-Back only in conjunction with a purchase Authorize and complete this Transaction as a purchase and uniquely identify the CashBack portion of the Transaction amount
5.4.X
5.4.X.1
Specialized Vehicle Reservation Service

General Requirements A Car Rental Company in Visa U.S.A. may participate in a service to guarantee reservations for Specialized Vehicles.
5.4.X.1.a
An Acquirer must incorporate these requirements into all Merchant Agreements for Car Rental Companies participating in this service.
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5.4.X.2 Billing Information
5.4.X.6 Cancellation Confirmation
5.4.X.1.b
A participating Car Rental Company must accept all Visa Cards or Visa Electron Cards for reservations under the Specialized Vehicle Reservation Service. Billing Information The Car Rental Company must obtain the Cardholder name, Account Number, and expiration date as displayed on the Visa Card or Visa Electron Card.
5.4.X.2
5.4.X.3
5.4.X.3.a
Reservation Information The Car Rental Company must inform the Cardholder that the reserved Specialized Vehicle will be held until the end of the guaranteed rental period unless cancelled within the required time, as specified in Section 5.4.X.5. The Car Rental Company must advise the Cardholder that a no-show fee (not to exceed 2 days rental) may be billed if the Cardholder has neither: Rented the Specialized Vehicle by the end of the guarantee period Properly cancelled the reservation, as required in Section 5.4.X.5
5.4.X.3.b
5.4.X.4
5.4.X.4.a
Reservation Confirmation For a reservation made with at least 72 hours notice, the Car Rental Company must send the Cardholder a written confirmation containing the following information: Cardholder name, Account Number, and expiration date as displayed on the Visa Card or Visa Electron Card Name and exact street address of the Merchant Outlet Confirmation code Rate Cardholder obligations Cancellation and any other service details
5.4.X.4.b
For reservations made with less than 72 hours notice, the Car Rental Company must mail a confirmation only on Cardholder request. Cancellation Period The Car Rental Company must accept all cancellation requests if made by the specified time. The Car Rental Company must not require more than 72 hours cancellation notification prior to the scheduled rental date. If the Cardholder makes the reservation within 72 hours of the scheduled arrival date, the cancellation deadline must be 12 hours prior to the scheduled rental time on the scheduled pick-up date. Cancellation Confirmation The Car Rental Company must provide a cancellation code and advise the Cardholder to retain it in case of dispute.
5.4.X.5
5.4.X.5.a
5.4.X.5.b
5.4.X.5.c
5.4.X.6
5.4.X.6.a
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Chapter 5: Payment Acceptance 5.4.X.7 Unclaimed Specialized Vehicles 5.4.Y.2 Encashment Procedure
5.4.X.6.b
If requested, the Car Rental Company must provide the Cardholder with a written confirmation that contains the following information: Cardholder name, Account Number, and Card expiration date Cancellation code Cancellation details
5.4.X.7
5.4.X.7.a
Unclaimed Specialized Vehicles The Car Rental Company must hold the Specialized Vehicle according to the reservation if the Cardholder has not claimed or properly cancelled the reservation by the specified time. The Car Rental Company may then prepare a Transaction Receipt including all of the following: No-Show Transaction fee plus tax, as applicable Cardholder name, Account Number, and Card expiration date as provided by the Cardholder Words No-Show on the signature line of the Transaction Receipt
5.4.X.7.b
5.4.X.7.c
The Car Rental Company must follow normal Authorization and Deposit requirements for a Car Rental Company, as specified in Section 5.1.E.4 and Section 5.3.F. Unavailable Specialized Vehicles If the Specialized Vehicle is unavailable, the Car Rental Company must provide the following services at no charge to the Cardholder: Comparable vehicle at another car rental establishment for the reservation period Transportation to the alternate car rental establishment
5.4.X.8
5.4.Y
5.4.Y.1
5.4.Y.1.a
Cheque Acceptance
General Each Member must accept and encash all Cheques denominated in currencies usually exchanged in the local market. A Members encashment policy must be as favorable for Cheques as for other cheque brands. Visa guarantees reimbursement for the Cheque amount if the Member complies with Section 5.4.Y.2. Encashment Procedure When encashing a Cheque, a Member must both: Witness the customer countersigning the Cheque in the lower left signature area Compare the countersignature with the signature appearing in the upper right signature area. If the signatures appear similar, the Member may accept the Cheque.
5.4.Y.1.b
5.4.Y.1.c
5.4.Y.2
5.4.Y.2.a
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5.4.Y.3 Encashment Limitations
5.5.D Rewards Paid by Acquirer for Recovered Cards
5.4.Y.2.b
If the Member is uncertain as to the similarity of the signatures, it may request that the customer sign the Cheque on the back and provide identification. If the Member is satisfied with the identification comparison, it may accept the Cheque. Encashment Limitations If the Cheque has already been countersigned, or if the presenter is not the original purchaser of the Cheque, the Member must only accept the Cheque if the presenter is a known customer, and full recourse is available.
5.4.Y.3
5.5
CARD RECOVERY
SEE ALSO: Visa monitors Merchant activity, as specified in Chapter 2, Risk Management and Chapter 4, Acquirer Requirements & Information. These programs include: Global Merchant Chargeback Monitoring Program High-Risk Electronic Commerce Merchant Monitoring Standards High-Risk Merchant Designation High-Risk Telemarketing Merchant Monitoring Standards Merchant Activity Monitoring Standards Online Gambling Transaction Audit Program Online Gambling Credit Compliance Program
5.5.A
Recovered Card Procedures

A Merchant must use reasonable, peaceful means to retain all Visa Cards and Visa Electron Cards listed in the Card Recovery Bulletin.
5.5.B
Reasons for Card Recovery

A Merchant should not complete a Transaction and should attempt to recover the Visa Card or Visa Electron Card for any of the following reasons: Account Number appears on a Card Recovery Bulletin Acquirer requests its retention 4 digits printed below the embossed or printed Account Number do not match the first 4 digits of the embossed or printed Account Number
5.5.C
Notification of Recovered Cards

The Merchant must notify its Acquirer that it has recovered the Card and ask for further instructions.
5.5.D
Rewards Paid by Acquirer for Recovered Cards

The Merchant is paid a reward for each Card recovered, as specified in Section 4.13.E.2.c.
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Chapter 5: Payment Acceptance 5.5.E Merchant Monitoring ProgramsCompliance 5.5.E Merchant Monitoring ProgramsCompliance
5.5.E
Merchant Monitoring ProgramsCompliance

Visa may contact a Merchant Outlet directly and conduct an onsite investigation of the Merchant Outlet at any time.
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6
6.1
6.1.A
Payment Services
BIN Processing
Each Member and VisaNet Processor must be capable of accepting and processing any Visalicensed BIN for any Visa-defined purpose.
6.1.B
6.1.B.1
Use of VisaNet
Proprietary Interest No Member will have any property or other right, claim, or interest, including any patent right, Trade Secret right, or Copyright interest, in the VisaNet systems or services, or in any systems, processes, equipment, software, or data that Visa uses with the VisaNet systems or services, excluding Member-supplied data or equipment.
6.1.B.2
Confidentiality VisaNet consists of confidential and proprietary information belonging to Visa. Each Member must take appropriate action, by agreement or otherwise, to ensure that its employees or agents with access to VisaNet are: Advised of the confidential and proprietary nature of these systems Prohibited from providing access to or disclosing these systems to any third party1 Prohibited from using these systems for any purpose not authorized in the Visa International Operating Regulations
6.1.B.3
Non-Assignable Right A Members right to use VisaNet is not assignable and its duties are non-delegable without prior written consent from Visa. However, a Member may use a non-Member VisaNet Processor that has executed and delivered to Visa a VisaNet Letter of Agreement (Exhibit 5A).
6.1.B.4
Restricted Use Each Member must restrict its use of the VisaNet systems and services to purposes specifically approved by Visa.
6.1.B.6
Visa Extended Access Effective 31 December 2007, a Member must complete their migration to Visa Extended Access to access VisaNet. A Member must not make or attempt to make any repair, adjustment, alternation, or modification to Visa Extended Access, except as expressly authorized by Visa.2
1 2
A variance to this requirement applies in the jurisdiction of the U.S.A. Region. This requirement does not apply to a Visa U.S.A. Member using Direct Exchange (DEX).
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Chapter 6: Payment Services 6.1.B.7 BASE II Edit Package 6.1.C Single Message System
6.1.B.7
BASE II Edit Package A Member may modify or enhance the BASE II Edit Package software for its own use if it both: Does not take any action that may endanger the rights of Visa in and to the BASE II Edit Package software Uses all updated versions of the BASE II Edit Package software supplied by Visa
6.1.B.8
Support Each participating Member must provide, without cost to Visa, reasonable support requested by Visa for installing the V.I.P. System or BASE II, including: Effective 31 December 2007, providing a location that meets the requirements of Visa for installing Visa Extended Access on the Members premises1 Providing a sufficient number of qualified personnel that the Member will train to meet Visa specifications Maintaining V.I.P. System and BASE II records, documents, and logs required by Visa and providing them at the request of Visa Effective 31 December 2007, providing access to its premises and cooperating with Visa and its authorized agents in conjunction with the installation, service, repair, or inspection of Visa Extended Access3. Effective 31 December 2007, notifying Visa promptly of any failure of Visa Extended Access to operate properly on its premises or the premises of its agent or independent contractor3 Providing computer time and a sufficient number of qualified personnel required to ensure prompt and efficient installation and use of the V.I.P. System or BASE II Edit Package software supplied by Visa
6.1.C
Single Message System

If a Member processes Online Financial and Deferred Clearing Transactions as part of the Single Message System, it must both: Be linked to the Single Message System either directly or through its VisaNet Processor Comply with the specifications for Authorization and Clearing specified in both the: - Visa International Operating Regulations - VisaNet manuals
This requirement does not apply to a Visa U.S.A. Member using Direct Exchange (DEX).
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6.2 AUTHORIZATION, CLEARING AND SETTLEMENT
6.2.A.4 Currency Conversion
6.2
6.2.A
AUTHORIZATION, CLEARING AND SETTLEMENT

Authorization Transactions
This section governs all International and Domestic Authorizations. For Domestic Authorizations, it may be superseded in whole or in part by either Private Agreements or the operating regulations of Group Members, as specified in Section 1.1.C.
6.2.A.1
6.2.A.1.a
General Authorization Requirements Each Member must comply with the following: Visa International Operating Regulations, Regional Operating Regulations, and National Operating Regulations applicable in the Transaction Country or Visa Region, regardless of how the Authorization is routed or where it is processed Required Message Content for VisaNet Financial Transactions (Exhibit 3A) Required Message Content for VisaNet Authorization Requests (Exhibit 3B) VisaNet manuals
6.2.A.1.b
Visa provides Authorization processing to Members using the V.I.P. System. Members must pay for Authorization processing and applicable fees and charges specified in Section 8.2.A and the applicable Regional Operating Regulations. An Acquirer must process all Authorizations for International Transactions through VisaNet. Responsibility for Losses An Acquirer is liable for losses suffered by an Issuer on a Transaction if the Acquirer or its Merchant does any of the following: Ignores a Decline Response and grants an Authorization Fails to check the Card Recovery Bulletin for below-Floor Limit Transactions. This requirement is not applicable to Chip-initiated, offline-authorized Transactions. Fails to obtain an Authorization for above-Floor Limit Transactions
6.2.A.1.c
6.2.A.2
6.2.A.3
Responsibility for Telephone, Fax, and Telex Calls An Acquirer must pay for telephone, fax, or telex calls made to an Issuer for Authorization purposes. However, an Acquirer may record and recover these costs from the Issuer, as specified in Section 8.6.B.
6.2.A.4
6.2.A.4.a
Currency Conversion An Authorization Request must be in the Transaction Currency or in US dollars. The Acquirer may convert the Authorization amount into US dollars, using a generally accepted source, before entering the Authorization Request into the V.I.P. System. ATM Cash Disbursements and Manual Cash Disbursements must be authorized in the Transaction Currency. An ATM Authorization Request must be in the Transaction Currency.
6.2.A.4.b
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Chapter 6: Payment Services 6.2.A.5 Online Financial Transactions 6.2.C.1 Interchange Sent via VisaNet Access Point
6.2.A.5
6.2.A.5.a
Online Financial Transactions An Online Financial Transaction Authorization Request for a Visa or Visa Electron Transaction must originate at an ATM or a Point-of-Transaction Terminal and include both the: Entire unaltered contents of track 1 or track 2 of the Magnetic Stripe or the Magnetic-Stripe Image on the Chip Final amount of the Transaction
6.2.A.5.b
A purchase Transaction may be key-entered either: In a Card-Absent Environment If the Magnetic Stripe cannot be read, unless it is a Visa Electron Transaction, which may not be key entered.
6.2.B
General Clearing Requirements

For Domestic Transactions, the following rules that govern the Clearing of all Transactions may be superseded by either Private Agreements or the operating regulations of Group Members, as specified in Section 1.1.C.
6.2.B.1
Applicability Regardless of how a Transaction is routed or where it is processed, the Transaction is subject to the applicable Visa International Operating Regulations, Regional Operating Regulations, or National Operating Regulations affecting the Transaction Country.
6.2.B.2
Required Interchange through VisaNet A Member must clear International Transactions through VisaNet, as specified in the VisaNet manuals, including those resulting from the use of restricted Cards outside the country of issuance.
6.2.C
6.2.C.1
Clearing Requirements through VisaNet

Interchange Sent via VisaNet Access Point A Member must generate a duplicate Interchange File prior to transmitting Interchange to Visa, and retain this file for 15 calendar days after the Settlement Date.
6.2.C.1.a
Effective 31 December 2007, if a Member has Visa Extended Access, the Member must use it to transmit its Interchange.1
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6.2.C.3 Exception for Domestic Interchange
6.2.C.4 Notification of Duplicate Data: Through VisaNet
6.2.C.1.b
Effective 31 December 2007, if a Members Visa Extended Access is expected to be unavailable, the Member must proceed as follows: 1 If unavailable for fewer than 5 calendar days, the Member must prepare the transmission as usual and send the Interchange to Visa as soon as the VisaNet Access Point becomes available If unavailable for 5 or more calendar days, the Member must send the Interchange to Visa as soon as possible, as specified in the VisaNet manuals
6.2.C.3
Exception for Domestic Interchange Only Domestic Interchange under Private Agreements may be processed outside of VisaNet.
6.2.C.3.a 6.2.C.3.b
These agreements must exclude Interchange originating from an International Airline. Members with Private Agreements may send Domestic Interchange to Visa if they provide Visa with at least 30 calendar days advance written notice. Members also must provide Visa with at least 30 calendar days written notice for termination of these Agreements. If Members with Private Agreements elect to send Domestic Interchange tapes to another Member, they must do so by the fastest means possible. Notification of Duplicate Data: Through VisaNet This section applies to Members that clear Interchange through VisaNet.
6.2.C.3.c
6.2.C.4
6.2.C.4.a
If a Member detects duplicate data prior to sending it to Visa, it must correct the duplication before transmission. If the Member detects duplicate data on a file previously sent, it must immediately notify Visa of the situation by telephone, fax, or telex, and provide both the: File Processing Date Tape number, for a mailed tape
6.2.C.4.b
6.2.C.4.c
If Visa has received but not yet processed the file containing the duplicate data, the Member must send the corrected file no later than the next business day. If Visa has processed the original file, the Member must reverse the duplicate data. The Member must either: Prepare the Reversal, as specified in Section 6.2.C.6 Use the File Correction Service, if appropriate, as specified in Section 6.2.C.9
6.2.C.4.d
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Chapter 6: Payment Services 6.2.C.5 Notification of Duplicate Data: Exceptions for Private Agreements 6.2.C.6 Member Reversal of Duplicate Data: Through VisaNet
6.2.C.5
Notification of Duplicate Data: Exceptions for Private Agreements This section applies to Members with Private Agreements that process Domestic Interchange outside of VisaNet.
6.2.C.5.a
If a Sending Member detects duplicate data prior to sending it to the Receiving Member, it must correct the duplication before transmission. If the Sending Member detects duplicate data on a file previously sent, it must immediately notify the Receiving Member of the situation by telephone, fax, or telex, and provide both the: File Processing Date Tape number, for a mailed tape
6.2.C.5.b
6.2.C.5.c
If the Receiving Member has received but not yet processed the file containing the duplicate data, the Sending Member must send the corrected file no later than the next business day. If the Receiving Member has processed the original file, the Sending Member must reverse the duplicate data. The Sending Member must either: Prepare the Reversal, as specified in Section 6.2.C.6 Use the File Correction Service, if appropriate, as specified in Section 6.2.C.9
6.2.C.5.d
6.2.C.6
Member Reversal of Duplicate Data: Through VisaNet This section applies to Members that clear Interchange through VisaNet.
6.2.C.6.a
To reverse duplicate data, the Member must: Identify the Processing Date of the Transaction that it is reversing Replace the Transaction codes of the duplicate Transactions with the appropriate Reversal codes, as specified in the VisaNet manuals. The Member must not change any other information in the duplicate Transaction. Send the Reversals to Visa within 1 business day of notification of the duplicate data
6.2.C.6.b
An Issuer must reverse the duplicate Transactions from its Cardholder records upon receipt of the Reversal information.
ADDITIONAL INFORMATION: Visa reverses the duplicate transactions using either the appropriate Basic Currency Conversion Rate or the Currency Conversion Rate effective on the Central Processing Date of the duplication.
6.2.C.6.c
Visa assesses the responsible Members for any foreign exchange loss due to currency fluctuation between the Central Processing Date of the duplicate data and the Reversal date, using the VisaNet fee collection process as specified in Section 8.6.A.1.
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6.2.C.7 Member Reversal of Duplicate Data: Exceptions for Private Agreements
6.2.C.9 File Correction Service
6.2.C.7
Member Reversal of Duplicate Data: Exceptions for Private Agreements This section applies to Members with Private Agreements that process Domestic Interchange outside of VisaNet. To reverse duplicate Interchange data, the Member must: Identify the Processing Date of the Transactions that it is reversing Replace the Transaction codes of the duplicate Transactions with the appropriate Reversal codes, as specified in the VisaNet manuals. The Member must not change any other information in the duplicate Transaction. Send the Reversals to the Receiving Member within 1 business day of notification of the duplicate data
6.2.C.8
6.2.C.8.a
Member Reversal or Adjustment of Credit Transactions through VisaNet An Acquirer may initiate a credit Reversal using BASE II Transaction code 26, only for the correction of inadvertent processing errors. An Acquirer must process a credit Reversal using BASE II Transaction code 26 or a debit Adjustment using Single Message System message type 0220 within 30 calendar days of the Processing Date of the initial credit Transaction. File Correction Service This section applies only to Interchange cleared through VisaNet.
6.2.C.8.b
6.2.C.9
6.2.C.9.a 6.2.C.9.b
A Member, at its option, may use the File Correction Service to reverse duplicate data. A Member that submits a duplicate Interchange File may request Visa to reverse any of the following: An entire days Interchange duplication Batches of previously transmitted Interchange Batches captured more than once on the same outgoing Interchange
6.2.C.9.c
Visa may independently choose to perform this service on behalf of the Sending Member, if circumstances warrant such action.
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7
7.1
Transaction Receipt Retrieval, Chargebacks, and Representments
INTRODUCTION
This chapter governs the Transaction Receipt retrieval process. It also governs the Chargeback and Representment process.
7.2
MUTUAL ASSISTANCE
A Member must attempt to offer mutual assistance to other Members to resolve disputes between both: Its Cardholder and another Members Merchant Its Merchant and another Members Cardholder If a Cardholder or Merchant accepts financial liability for a Transaction, its Member must reimburse the other Member directly.
7.3
TRANSACTION RECEIPT RETRIEVAL

An Issuer may request a Transaction Receipt from an Acquirer. This section governs Issuer and Acquirer rights, responsibilities, and procedures for obtaining and providing these documents. Only Group Member operating regulations or Private Agreements may supersede this section.
7.3.A
Request for Transaction Receipt Copy

An Issuer may request and must accept a Transaction Receipt copy, including a Substitute Transaction Receipt. Table 7-1 lists reasons for requesting Transaction Receipt copies and their corresponding BASE II request codes. Table 7-2 lists the Single Message System codes. Table 7-1: Transaction Receipt Retrieval Request Reasons (BASE II Retrieval Request)
BASE II Request Code 28 29 30 32 33 34
Request Reason for Copy BASE II Transaction Code 52 Request for copy bearing signature1 T&E Document request Cardholder request due to dispute Cardholder does not recognize Transaction Fraud analysis request Legal process request
1. Not applicable to a Vehicle-Specific Fleet Card Transaction.
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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments Table 7-2: Transaction Receipt Retrieval Request Reasons (Single Message System) 7.3.C.1 Minimum Data Requirements
Table 7-2:
Transaction Receipt Retrieval Request Reasons (Single Message System)

Online Request Only 0028 0029 0030 0032 0033 0034
Message Reason Code (Field 63.3) in Single Message System Request for Copy Message Request for copy bearing signature1 T&E Document request Cardholder request due to dispute Cardholder does not recognize Transaction Fraud analysis request Legal process request
1. Not applicable to a Vehicle-Specific Fleet Card Transaction.
7.3.B
Transaction Receipt Retention

If requested, an Acquirer must provide an Issuer with a legible Transaction Receipt copy during the required retention period, as specified in Table 7-3. Table 7-3: Transaction Receipt Retention Periods
Retention Period According to applicable law. Original may then be destroyed if a copy replaces it. 12 months from Processing Date 180 calendar days from Processing Date 12 months from Processing Date of latest Transaction
Document Original Transaction Receipt Transaction Receipt copy or substitute T&E Document Recurring Transaction Receipt
7.3.C
7.3.C.1
Transaction Receipt Request and Fulfillment Data

Minimum Data Requirements Each Retrieval Request must contain at least the following data: Acquirer Reference Number Account Number Transaction Date of original Presentment Merchant Category Code Either the Transaction amount in the Transaction Currency or a complete Merchant description Applicable Retrieval Request reason code from Table 7-1 or Table 7-2
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7.3.C.2 Transaction Fulfillment Document Requirements Small Ticket Transaction
Table 7-4: Transaction Receipt Fulfillment DocumentsUnattended Acceptance Terminals
7.3.C.2
Transaction Fulfillment Document Requirements Small Ticket Transaction Each Fulfillment for a Small Ticket Transaction must contain at least the following data: Merchant name Total Transaction amount Date Confirmation that Cardholder performed payment using a Visa Card or a Visa Electron Card or a Proximity Payment Device
SEE ALSO: Section 5.2.B.9 Section 5.4.F.4 Section 1.3.C.3 Electronic Transaction Receipt (Exhibit 7I)
7.3.C.3
Transaction Receipt Fulfillment DocumentsData Requirements To satisfy a Retrieval Request for the Transaction types appearing in Table 7-4, Table 7-5, and Table 7-6, the Acquirer must provide the listed documents containing the specified data.
Table 7-4:
Transaction Receipt Fulfillment DocumentsUnattended Acceptance Terminals

Transaction Type Magnetic-Stripe Telephone Cardholder-Activated Transaction Type A Copy Transaction log Cardholder-Activated Transaction Type B or Type C Copy Transaction log
Copy Requested Document
Not applicable None
Required Data on Document Account Number Transaction Date Transaction Time Transaction Amount Authorization Code Evidence of electronic Card Imprint U U U U U U U
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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments Table 7-5: Transaction Receipt Fulfillment DocumentsRecurring, Mail/Phone Order, Retail, and Electronic Commerce Transactions Table 7-5: Transaction Receipt Fulfillment DocumentsRecurring, Mail/Phone Order, Retail, and Electronic Commerce Transactions
Table 7-5:
Transaction Receipt Fulfillment DocumentsRecurring, Mail/Phone Order, Retail, and Electronic Commerce Transactions
Transaction Type Recurring or Mail Order (Excludes Phone Order) Recurring, Mail/ Phone Order, or Retail as permitted in Section 7.3.D.1.b Copy Substitute Transaction Receipt
Electronic Commerce
Copy Requested Document
Copy Cardholder written permission
Copy Substitute Transaction Receipt
Required Data on Document Account Number Cardholder Name Transaction Date Transaction Amount Transaction Currency Authorization Code Cardholder Signature Merchant Name Merchant Location Description Itemized Charges U U U U Not applicable If any U1 U U Merchandise or services U U U U U Not applicable If any Not applicable U U Merchandise or services Not applicable U U U U U U Not applicable U Online address Merchandise or services2 Not applicable
1. The Recurring Services Merchant must retain the Cardholders permission in a format such as an e-mail, other electronic record, or in paper form, for the duration of the Recurring Transactions and provide it upon Issuer request, as specified in Section 5.3.C.1. 2. To remedy a Retrieval Request or use Reason Code 75, Transaction Not Recognized for an Aggregated Transaction, an Electronic Commerce Merchant must provide the details specified in Section 5.2.B.6.a for the individual purchases that have been aggregated.
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Table 7-6: Transaction Receipt Fulfillment DocumentsT&E Transactions
Table 7-6: Transaction Receipt Fulfillment DocumentsT&E Transactions
Table 7-6:
Transaction Receipt Fulfillment DocumentsT&E Transactions

Transaction Type Car Rental Airline Copy U Hotel Copy U U1 Cruise Line Copy U U1
Document Type
Copy Substitute Transaction Receipt T&E Document
Copy U U1
Required Data on Document Account Number Cardholder Name Passenger or Guest Name, if different than Cardholder Name Cardholder Address Address where tickets were sent Transaction Date Rental and Return Dates Transaction Code Transaction Amount Authorization Code Merchant Name Merchant Location Rental and Return location Travel Agent Name and Address Rental Agreement Number Description U U2 Airline flight information Dates of stay, check-in, and check-out U3 Dates of cruise embarkation and disembarkation U U If applicable U If any U If any U U If any U U If any U U U If any U U U If available and applicable U U U U If applicable U U U U U U U
Itemized Charges
1. Must include a copy of all documents pertaining to a T&E Transaction, including the Transaction Receipt, car rental agreement, and if one was created, a Guest Folio, as applicable. The Card Imprint and Cardholder signature must also be included if either or both were obtained. 2. Includes type of car, mileage, rental rates, actual rate, refueling and insurance charges, adjustments, tax, cash received, billing method, and rental agent ID number. 3. Includes room rate, tax, and food, beverage, and incidental charges.
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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments 7.3.D VisaNet Copy Request and Fulfillment Service Table 7-7: VisaNet Copy Request and Fulfillment ServiceNonfulfillment Message Codes
7.3.D
VisaNet Copy Request and Fulfillment Service

All Issuers and Acquirers must participate in the VisaNet Copy Request and Fulfillment Service when initiating or responding to a Retrieval Request. An Issuer must not initiate a manual request through the VisaNet Copy Request and Fulfillment Service for BASE II Transaction code 52. This section governs the VisaNet Copy Request and Fulfillment Service.
7.3.D.1
7.3.D.1.a
Acquirer Responsibilities An Acquirer must respond within 30 calendar days of the Retrieval Request Processing Date with one of the following: Fulfillment Nonfulfillment Message Interchange log indicating that full credit for the original Transaction amount was processed to the Cardholder Account Number
7.3.D.1.b
When a Transaction Receipt contains a truncated or disguised Account Number, an Acquirer may respond to a Retrieval Request reason code 30, Cardholder request due to dispute, with a Substitute Transaction Receipt containing the complete Account Number and the data elements specified in Table 7-5. The Acquirer may provide the Issuer with a Transaction Receipt that contains a truncated or disguised Account Number. The Acquirer is not required to provide a Transaction Receipt for either: ATM Cash Disbursement Magnetic-Stripe Telephone Transaction
7.3.D.1.c
7.3.D.1.d
7.3.D.1.e
A Fulfillment must both: Be legible enough for the Cardholder to read or for the Issuer to identify the Account Number Include the unique 12-digit Copy Request Identifier assigned by VisaNet
7.3.D.1.f
A Nonfulfillment Message must include the Copy Request Identifier and one of the message codes listed in Table 7-7. Table 7-7: VisaNet Copy Request and Fulfillment ServiceNonfulfillment Message Codes
Description Invalid Request: Incorrect Account Number Invalid Request: Not a valid Acquirer Reference Number Item could not be locatedCharge back Acquirer will not fulfillCharge back Transaction Receipt not required or previously fulfilled
Message Code 01 02 03 04 05
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7.3.D.2 Issuer Rights
7.3.F.2 Fee Recovery
7.3.D.2
Issuer Rights An Issuer may exercise a Chargeback right for the Chargeback reason code applicable to the dispute, if one of the following applies: Acquirer did not respond to a Retrieval Request within 30 calendar days of the request Acquirer sent a Nonfulfillment Message code Acquirer did not send a valid or correct Fulfillment
7.3.E
7.3.E.1
Acquirer Discrepancy Notification

Request Discrepancy or Data Omission If the Acquirer cannot satisfy a Retrieval Request due to an Issuer discrepancy or data omission, the Acquirer must notify the Issuer within 2 business days of the receipt of the request.
7.3.E.1.a 7.3.E.1.b
The notification must repeat the request information and identify the discrepancy. The Acquirer must use the same method for sending the notification as the Issuer used to request the Transaction Receipt, for an International Transaction. Issuer Responsibilities If the Issuer receives a discrepancy notification, it may either: Correct the discrepancy or omission and request the Transaction Receipt again If it cannot identify the discrepancy or omission, charge back the Transaction after expiration of the waiting period
7.3.E.2
7.3.F
7.3.F.1
Retrieval Fees
Fees Visa charges the Issuer and reimburses the Acquirer for a Retrieval Request as specified in Section 8.4.B.
7.3.F.2
Fee Recovery The Issuer may recover fees for Retrieval Requests for any of the following reasons: Acquirer did not properly supply the requested Transaction Receipt Substitute Transaction Receipt does not include the required data Request resulted from an incorrect Merchant description or a zero-filled or incorrect Transaction Date in the VisaNet transmission
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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments 7.4 CHARGEBACKS AND REPRESENTMENTS 7.4.B.2 Documentation
7.4
7.4.A
CHARGEBACKS AND REPRESENTMENTS

Chargeback and Representment Process
After receiving a Presentment, an Issuer may charge back a Transaction to the Acquirer under the conditions specified in Volume IIDispute Resolution Rules beginning in Section 1.6. Similarly, the Acquirer may represent the Chargeback to the Issuer. The Issuer must not charge back the Transaction a second time, with the exception of Reason Code 93, Merchant Fraud Performance Program, and the Acquirer must not represent the Transaction a second time. Figure 7-1 illustrates this process. Figure 7-1 Chargeback and Representment Process Through VisaNet
A Member may have the right to file for Arbitration after completing the Chargeback/ Representment cycle (see Section 7.7 through Section 7.11).
7.4.B
7.4.B.1
Chargeback and Representment Transmission

Clearing and Settlement A Member must process a Chargeback or Representment for an International Transaction through VisaNet. A Member may also transmit a Chargeback for a Domestic Transaction through an Interchange tape or by other means under a Private Agreement.
SEE ALSO: BASE II Record Requirements (Exhibit 2L) for the data that must appear in Chargeback and Representment transmission records VisaNet manuals for the required formats
7.4.B.2
7.4.B.2.a
Documentation A Member sending Chargeback or Representment documentation must do so within 8 calendar days of the Chargeback or Representment Processing Date, using a Visaapproved electronic documentation transfer method (e.g., the VisaNet Documentation Automation Service). The Member must not send Chargeback or Representment documentation by mail, fax, or any other non-automated method.
7.4.B.2.b
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7.4.C Chargeback Reduction Service
7.4.D.1 Attempt to Settle
7.4.C
7.4.C.1
Chargeback Reduction Service

Overview The Chargeback Reduction Service rejects invalid or incomplete Chargebacks and returns them to the Issuer. These rejected records are not considered completed Chargebacks. The Issuer may either: Correct the rejected record and resubmit it as a Chargeback within the applicable Chargeback Period Accept financial liability for the Transaction
7.4.C.2
7.4.C.2.a
Return of BASE II Presentment If the BASE II Transaction Date field is zero-filled, Visa returns a Presentment to the Acquirer if the Account Number was listed on the applicable Card Recovery Bulletin within 10 calendar days prior to the Processing Date. If the BASE II Transaction Date field is not zero-filled, Visa returns a Presentment to the Acquirer if all of the following apply: Account Number was listed on a Card Recovery Bulletin Card Recovery Bulletin Listing was effective in the Card Recovery Bulletin Region of the Merchant Outlet on the Transaction Date indicated in the BASE II record Transaction amount is below the Floor Limit
7.4.C.2.b
7.4.C.3
Return of Chargeback The Chargeback Reduction Service may return an invalid Chargeback to the Issuer if all Chargeback requirements are not met.
7.4.D
Chargeback
An Issuer may charge back a Transaction to an Acquirer under certain conditions. Table 7-8 through Table 7-17 specify the Chargeback reasons and time limits.
7.4.D.1
7.4.D.1.a 7.4.D.1.b
Attempt to Settle Before exercising a Chargeback, the Issuer must attempt to honor the Transaction. If this fails and the Issuer has already billed the Transaction to the Cardholder, the Issuer must credit the Cardholder for the Chargeback amount. An Issuer must credit its Cardholders account for the amount in dispute, whether or not a Chargeback was initiated, if the dispute involves an Electronic Commerce Transaction and the conditions are met for any of the following Chargebacks: Reason Code 30, Services Not Provided or Merchandise Not Received Reason Code 41, Cancelled Recurring Transaction Reason Code 53, Not as Described or Defective Merchandise Reason Code 83, FraudCard-Absent Environment Reason Code 85, Credit Not Processed
7.4.D.1.c
7.4.D.1.d
The Issuer must not be reimbursed twice for the same Transaction.
Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments 7.4.D.2 Chargeback Dispute Groups and Time Limits Table 7-8: Request for InformationGroup 1 Chargeback Reasons
7.4.D.1.e
A Cardholder must not be credited twice as a result of both a: Chargeback Credit processed by a Merchant
7.4.D.2
Chargeback Dispute Groups and Time Limits The following tables list the Chargeback dispute groups, the Chargeback reason codes included in each group, and the Chargeback time limits: Table 7-8, Request for InformationGroup 1 Table 7-9, FraudGroup 2 Table 7-10, AuthorizationGroup 3 Table 7-11, Processing ErrorGroup 4 Table 7-12, Cancelled/ReturnedGroup 5 Table 7-13, Non-Receipt Goods/ServicesGroup 6 All of the Chargebacks in the following tables are specified in detail, in Volume II Dispute Resolution Rules, beginning in Section 1.6.
7.4.D.2.a
Request for InformationGroup 1 Table 7-8 lists the Chargebacks that may apply if an Issuer initiated a Retrieval Request and the Acquirer either: Fulfilled the request with an illegible Fulfillment Did not provide additional Transaction Information beyond the data submitted in the Clearing Record Table 7-8: Request for InformationGroup 1 Chargeback Reasons
Reason Code 60 75 Time Limit (Calendar Days) 120 120
Chargeback Reasons Illegible Fulfillment Transaction Not Recognized
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Table 7-9: FraudGroup 2 Chargeback Reasons
Table 7-10: AuthorizationGroup 3 Chargeback Reasons
7.4.D.2.b
FraudGroup 2 Table 7-9 lists the Chargebacks that may apply if a Cardholder asserts that he did not authorize or participate in a Transaction, or an Issuer certifies that the Account Number used to complete a Transaction is fictitious or no longer valid. Table 7-9: FraudGroup 2 Chargeback Reasons
Reason Code 57 62 81 83 93 93 Time Limit (Calendar Days) 120 120 120 120 120 120
Chargeback Reasons Fraudulent Multiple Transactions Counterfeit Transaction FraudCard-Present Environment FraudCard-Absent Environment Risk Identification Service Effective through 31 August 2007 Merchant Fraud Performance Program
7.4.D.2.c
AuthorizationGroup 3 Table 7-10 lists the Chargebacks that may apply if a Merchant or an Acquirer did not follow the proper Authorization procedures. Table 7-10: AuthorizationGroup 3 Chargeback Reasons
Chargeback Reasons Card Recovery Bulletin or Exception File Declined Authorization No Authorization Expired Card Service Code Violation Reason Code 70 71 72 73 78 Time Limit (Calendar Days) 75 75 75 75 75
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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments Table 7-11: Processing ErrorGroup 4 Chargeback Reasons Table 7-12: Cancelled/ReturnedGroup 5 Chargeback Reasons
7.4.D.2.d
Processing ErrorGroup 4 Table 7-11 lists the Chargebacks that may apply if a Merchant incorrectly submitted a Transaction or an Acquirer made a technical error in processing a Transaction. Table 7-11: Processing ErrorGroup 4 Chargeback Reasons
Chargeback Reasons Late Presentment Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation Non-Matching Account Number Incorrect Transaction Amount or Account Number Duplicate Processing Paid by Other Means Transaction Exceeds Limited Amount Reason Code 74 76 77 80 82 86 96 Time Limit (Calendar Days) 120 120 120 120 120 120 120
7.4.D.2.e
Cancelled/ReturnedGroup 5 Table 7-12 lists the Chargebacks that may apply if either: A Merchant issued a Credit Transaction Receipt, but did not process it A Cardholder cancelled a service or returned merchandise and the Merchant did not process a Credit Transaction Receipt Table 7-12: Cancelled/ReturnedGroup 5 Chargeback Reasons
Chargeback Reasons Cancelled Recurring Transaction Not as Described or Defective Merchandise Credit Not Processed Reason Code 41 53 85 Time Limit (Calendar Days) 120 120 120
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Table 7-13: Non-Receipt Goods/ServicesGroup 6 Chargeback Reasons
Table 7-14: ATM or Load Transaction Chargeback Reasons
7.4.D.2.f
Non-Receipt Goods/ServicesGroup 6 Table 7-13 lists the Chargebacks that may apply if either: A Merchant was unable or unwilling to provide the service, or the Cardholder or authorized person did not receive the merchandise at the agreed-upon location or by the agreed-upon date A Cardholder completed an ATM Cash Disbursement or Load Transaction but did not receive cash or Load Transaction value, or received only a portion of the cash or Load Transaction value Table 7-13: Non-Receipt Goods/ServicesGroup 6 Chargeback Reasons
Chargeback Reasons Services Not Provided or Merchandise Not Received Non-Receipt of Cash or Load Transaction Value at ATM or Load Device Reason Code 30 90 Time Limit (Calendar Days) 120 120
7.4.D.3
7.4.D.3.a
Reasons and Time Limits for Specific Transaction Types ATM or Load Transaction Chargeback Reasons Table 7-14 lists the only Chargebacks that apply to ATM Transactions. They may also apply to other types of Transactions. Table 7-14: ATM or Load Transaction Chargeback Reasons
Chargeback Reasons Counterfeit Transaction Late Presentment Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation Duplicate Processing Non-Receipt of Cash or Load Transaction Value at ATM or Load Device Reason Code 62 74 76 82 90 Time Limit (Calendar Days) 120 120 120 120 120
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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments Table 7-15: Visa TravelMoney Card Chargeback Reasons Table 7-16: Magnetic-Stripe Telephone Transaction Chargeback Reasons
7.4.D.3.b
Visa TravelMoney Card Chargeback Reasons Table 7-15 lists the only Chargebacks that apply to Transactions completed with a Visa TravelMoney Card. They may also apply to other types of Transactions. Table 7-15: Visa TravelMoney Card Chargeback Reasons
Chargeback Reasons Counterfeit Transaction Late Presentment Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation Non-Matching Account Number Service Code Violation FraudCard-Absent Environment Non-Receipt of Cash or Load Transaction Value at ATM or Load Device Reason Code 62 74 76 77 78 83 90 Time Limit (Calendar Days) 120 120 120 120 75 120 120
7.4.D.3.c
Magnetic-Stripe Telephone Transaction Chargeback Reasons Table 7-16 lists the only Chargebacks that apply to Magnetic-Stripe Telephone Transactions. They may also apply to other types of Transactions. Table 7-16: Magnetic-Stripe Telephone Transaction Chargeback Reasons
Chargeback Reasons Card Recovery Bulletin or Exception File Expired Card Late Presentment Service Code Violation FraudCard-Present Environment Duplicate Processing Merchant Fraud Performance Program Transaction Exceeds Limited Amount Reason Code 70 73 74 78 81 82 93 96 Time Limit (Calendar Days) 75 75 120 75 120 120 120 120
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Table 7-17: Original Credit Money Transfer Chargeback Reasons
7.4.D.5 Transaction Chargeback Method
7.4.D.3.d
Original Credit Money Transfer Chargeback Reasons Table 7-17 lists the only chargebacks that apply to an Original Credit money transfer. They may also apply to other types of Transactions. Table 7-17: Original Credit Money Transfer Chargeback Reasons
Chargeback Reasons Non-Matching Account Number Duplicate Processing Credit Not Processed Reason Code 77 82 85 Time Limit (Calendar Days) 120 120 120
7.4.D.4
7.4.D.4.a 7.4.D.4.b
Chargeback Time Limits The Chargeback time limit is calculated from the Transaction Processing Date. The Chargeback time limit begins on the calendar day following this date. Transaction Chargeback Method An Issuer must charge back each Transaction separately. The Issuer must not combine Transactions and charge them back as a single Transaction. This rule does not apply to a Magnetic-Stripe Telephone or Telephone Service Transaction for which the Cardholder did not give permission or when a Fictitious Account Number was used or no valid Card was outstanding.
7.4.D.5
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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments 7.4.E Processing Requirements 7.4.E.3 Currency Conversion
7.4.E
7.4.E.1
7.4.E.1.a
Processing Requirements
Chargeback Documentation An Issuer must provide an Acquirer with the following Chargeback documentation for each Transaction, if required: Completed Exhibit 2E-1 Issuer through Exhibit 2E-6 Issuer, as appropriate. If no documentation is required but documentation is sent, Exhibit 2E-1 Issuer through Exhibit 2E-6 Issuer, as appropriate, must also be sent. Signed Cardholder certification denying participation in the Transaction for asserted fraudulent use of a Card or Account Number. Each fraudulent Transaction does not require a separate certification however at a minimum, the signed Cardholder certification must include the following: - Cardholder Account Number (complete or partial Account Number is acceptable) - Merchant name - Transaction amount - The signed Cardholder certification may include a signature received in a secure online banking environment maintained by the Issuer. In this environment, any method used by the Cardholder that establishes a unique identity through use of a password or other log-on identification method is considered a valid Cardholder signature. When a signed Cardholder certification is received in an online banking environment, the Issuer must certify with the Chargeback that the unique identity represents the Cardholder signature. Translations into English for non-English documentation Other documentation as specified for each Chargeback
7.4.E.1.b
A Member sending Chargeback documentation must do so within 8 calendar days of the Chargeback Processing Date, using a Visa-approved electronic documentation transfer method (e.g., the VisaNet Documentation Automation Service). The Member must not send Chargeback documentation by mail, fax, or any other non-automated method. Chargeback Amount The Issuer must charge back for either: Actual billed amount in the Billing Currency Partial Transaction amount equal to the disputed amount
7.4.E.1.c
7.4.E.2
7.4.E.3
Currency Conversion Visa converts the Billing Currency to the Acquirers Settlement Currency using the Basic Currency Conversion Rate.
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7.5 REPRESENTMENT
Table 7-18: Representment Reasons and Conditions
7.5
7.5.A
REPRESENTMENT
Representment Reasons, Conditions, and Time Limits
An Acquirer may represent a Transaction to the Issuer for one of the reasons listed in Table 7-18 within 45 calendar days. The Representment time limit is calculated from the Chargeback Processing Date. Representment information in the following table appears in more detail in Volume IIDispute Resolution Rules, Section 1.6. Table 7-18: Representment Reasons and Conditions
Representment Reason Mis-sorted Chargeback1 Missing or incomplete documentation to support Chargeback2 Conditions None Acquirer must wait 15 calendar days for document delivery: If incomplete supporting documentation is received within the 15 calendar-day waiting period, Acquirer may represent a Transaction immediately or any time between the document receipt date and day 45 If no supporting documentation is received within the 15 calendar-day waiting period, Acquirer may represent a Transaction at any time between day 16 and day 45 None
Invalid Acquirer Reference Number/Tracing Data or Account Number Improper Chargeback Additional information available to remedy the Chargeback Remedy reason code 60 Improper ATM Cash Disbursement or Load Transaction Chargeback3
See Volume IIDispute Resolution Rules, Section 1.6 See Volume IIDispute Resolution Rules, Section 1.6 Send legible copy of requested item Acquirer submits the required documentation to remedy Chargeback. See the ATM Cash Disbursement or Load Transaction reason codes in Volume IIDispute Resolution Rules, Section 1.6 A Load Acquirer may represent an improper Chargeback involving a Load Transaction within 15 calendar days of the Chargeback Processing Date.
1. A mis-sorted Chargeback is calculated from the receipt date of the Chargeback documentation. 2. The time limit for missing or incomplete Chargeback documentation is calculated from the Chargeback Processing Date. 3. An ATM Cash Disbursement or Load Transaction Representment is calculated from the Chargeback Processing Date.
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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments 7.5.A.1 Representment Documentation Requirements Table 7-19: Chargebacks at a Glance: Request for InformationGroup 1
7.5.A.1
7.5.A.1.a
Representment Documentation Requirements An Acquirer must provide the Issuer with the following Representment documentation, if required: Documentation to remedy the Chargeback Completed Exhibit 2E-1 Acquirer through Exhibit 2E-6 Acquirer, as appropriate, including the Chargeback reference number, if used (See BASE II Record Requirements (Exhibit 2L)) Translations of any non-English documentation A Member sending Representment documentation must do so within 8 calendar days of the Representment Processing Date using a Visa-approved electronic documentation transfer method (e.g., the VisaNet Documentation Automation Service).
7.5.A.1.b
The Member must not send Representment documentation by mail, fax, or any other non-automated method. Representment Amount For a Representment, this field must contain one of the following: Same amount in the same Transaction Currency as in the original Presentment Partial Transaction amount to remedy the Chargeback Same or corrected amount in the Settlement Currency as received by the Acquirer for the Chargeback
7.5.A.2
7.6
CHARGEBACK REASON CODES

Table 7-19 through Table 7-25 list the Chargeback reason codes by dispute group and identify the type of dispute that applies to each reason code. Table 7-19: Chargebacks at a Glance: Request for InformationGroup 1
Reason Code 60 Reason Code Title, Description, and Conditions Illegible Fulfillment The Fulfillment supplied in response to a Retrieval Request is illegible. Applies when a Fulfillment is received and the Account Number or Transaction amount is illegible. 75 Transaction Not Recognized The Cardholder does not recognize the Transaction and additional information beyond the data required in the Clearing Record is needed to determine Transaction validity. Applies when Cardholder does not recognize a Transaction and additional information beyond the data required in the Clearing Record is needed to determine Transaction validity.
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Table 7-20: Chargebacks at a Glance: Fraud Group 2
Table 7-20: Chargebacks at a Glance: Fraud Group 2
Table 7-20: Chargebacks at a Glance: FraudGroup 2

Reason Code 57 Reason Code Title, Description, and Conditions Fraudulent Multiple Transactions Multiple Transactions occurred on a single Card at the same Merchant Outlet without the Cardholders permission. 62 Counterfeit Transaction A Counterfeit Card was used for a Magnetic-Stripe or Chip-initiated Transaction that received Authorization but the Authorization Request did not include the required data, or contained altered data. 81 FraudCard-Present Environment A Merchant did not obtain an Imprint and a signature (or a PIN) in a Card-Present Environment, and the Merchant completed the Transaction without the Cardholders permission, or a Transaction was processed with a Fictitious Account Number, or no valid Card was outstanding bearing the Account Number on the Transaction Receipt. Applies when the Merchant did not obtain an Imprint and signature, or PIN for a Face-to-Face Transaction and either: Cardholder did not give permission to complete the Transaction Fictitious Account Number was used or no valid Card was outstanding 83 FraudCard-Absent Environment A Mail/Phone Order or Electronic Commerce Transaction was processed without the Cardholders permission, or a Fictitious Account Number was used, or no valid Card was outstanding bearing the Account Number on the Transaction Receipt. Applies when a Mail/Phone Order or Electronic Commerce Transaction occurred and either: Cardholder did not give permission to complete the Transaction Fictitious Account Number was used or no valid Card was outstanding 93 Merchant Fraud Performance Program Visa notified the Issuer that the Transaction is identified by the Merchant Fraud Performance Program
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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments Table 7-21: Chargebacks at a Glance: AuthorizationGroup 3 Table 7-21: Chargebacks at a Glance: AuthorizationGroup 3
Table 7-21: Chargebacks at a Glance: AuthorizationGroup 3

Reason Code 70 Reason Code Title, Description, and Conditions Card Recovery Bulletin or Exception File A Merchant did not check the Card Recovery Bulletin or Exception File for a Transaction with an amount that was below the Floor Limit. 71 Declined Authorization Merchant completed a Transaction after an Authorization Request received a Decline Response. 72 No Authorization Authorization was required for a Transaction, but the Merchant did not obtain Authorization. 73 Expired Card A Merchant completed a Transaction with a Card that expired prior to the Transaction Date, and the Merchant did not obtain Authorization. 78 Service Code Violation The Service Code on the Magnetic Stripe or Chip indicated that the Card was invalid for the Transaction and the Merchant did not obtain Authorization.
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Table 7-22: Chargebacks at a Glance: Processing ErrorGroup 4

Reason Code 74 Reason Code Title, Description, and Conditions Late Presentment Transaction was not processed within the required time limits and the account was not in good standing on the Chargeback Processing Date, or the Transaction was processed more than 180 calendar days from the Transaction Date. 76 Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation Transaction was processed with an incorrect Transaction code, or an incorrect currency code, or the Merchant did not deposit a Transaction Receipt in the country where the Transaction occurred. 77 Non-Matching Account Number Transaction did not receive Authorization and was processed using an Account Number that does not match any on the Issuers master file. 80 Incorrect Transaction Amount or Account Number Transaction amount is incorrect, or an addition or transposition error was made when calculating the Transaction amount, or Merchant altered the Transaction amount after the Transaction was completed without the consent of the Cardholder, or a Transaction was processed using an incorrect Account Number. 82 Duplicate Processing A single Transaction was processed more than once. 86 Paid by Other Means Merchandise or service was received but paid by other means. 96 Transaction Exceeds Limited Amount An Unattended Acceptance Terminal that performs Cardholder-Activated Transaction Type A or Cardholder-Activated Transaction Type B exceeded the allowed amount.
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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments Table 7-23: Chargebacks at a Glance: Cancelled/ ReturnedGroup 5 Table 7-24: Chargebacks at a Glance: Non-Receipt Goods/ServicesGroup 6
Table 7-23: Chargebacks at a Glance: Cancelled/ReturnedGroup 5

Reason Code 41 Reason Code Title, Description, and Conditions Cancelled Recurring Transaction The Merchant continued to charge a Cardholder for a Recurring Transaction despite notification of cancellation. 53 Not as Described or Defective Merchandise The Cardholder received damaged or defective merchandise, or the merchandise or service did not match what was described on the Transaction Receipt or other documentation presented at the time of purchase. 85 Credit Not Processed A Merchant did not process a Credit Transaction Receipt as required.
Table 7-24: Chargebacks at a Glance: Non-Receipt Goods/ServicesGroup 6

Reason Code 30 Reason Code Title, Description, and Conditions Services Not Provided or Merchandise Not Received Merchant was unable or unwilling to provide services, or Cardholder or authorized person did not receive the merchandise at the agreed-upon location or by the agreed-upon date. 90 Non-Receipt of Cash or Load Transaction Value at ATM or Load Device Cardholder did not receive, or received only a portion of cash or Load Transaction value.
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Table 7-25: Chargebacks at a Glance: Listed in Numerical Order

Reason Code 30 41 53 57 60 62 70 71 72 73 74 75 76 77 78 80 81 82 83 85 86 90 93 96 Reason Code Title Services Not Provided or Merchandise Not Received Cancelled Recurring Transaction Not as Described or Defective Merchandise Fraudulent Multiple Transactions Illegible Fulfillment Counterfeit Transaction Card Recovery Bulletin or Exception File Declined Authorization No Authorization Expired Card Late Presentment Transaction Not Recognized Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation Non-Matching Account Number Service Code Violation Incorrect Transaction Amount or Account Number FraudCard-Present Environment Duplicate Processing FraudCard-Absent Environment Credit Not Processed Paid by Other Means Non-Receipt of Cash or Load Transaction Value at ATM or Load Device Merchant Fraud Performance Program Transaction Exceeds Limited Amount Dispute Group 6 5 5 2 1 2 3 3 3 3 4 1 4 4 3 4 2 4 2 5 4 6 2 4
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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments 7.7 ARBITRATION 7.7.B.2 Pre-Arbitration Response
7.7
ARBITRATION
Arbitration allows Visa to assign liability for a disputed Transaction when the Chargeback and Representment process fails to resolve the dispute. This section specifies the allowable reasons and procedures for Arbitration.
7.7.A
Reason
If Members cannot resolve a dispute through the Chargeback and Representment process, a Member may request Arbitration from Visa within the allowable time limits. The filing Member is liable for any difference due to currency fluctuation between the amount originally presented and the Chargeback or Representment amount.
7.7.B
Pre-Arbitration Conditions
Before filing for Arbitration, the requesting Member must make a pre-Arbitration attempt if any of the following conditions apply: New documentation or information is being provided to the opposing Member about the dispute The Issuer changes the reason code for the dispute after the Representment was processed Acquirer represented for Reason Code 81 involving an Airline Transaction, or for Reason Code 83, with compelling evidence that the Cardholder participated in the Transaction. Issuer must include recertification that states that the Cardholder did not participate in the Transaction. The Transaction is an ATM Transaction and the ATM Transaction Record is required. The Issuer must certify that either: - The Cardholder requires a copy of the ATM Transaction Record - The ATM Transaction Record is required for legal or insurance purposes
7.7.B.1
7.7.B.1.a
Pre-Arbitration Attempt A pre-Arbitration attempt must include the information required in Pre-Arbitration Attempt (Exhibit 2N). The pre-Arbitration attempt must be initiated using a Visa-approved electronic case filing method, at least 30 calendar days prior to the Arbitration filing date. Pre-Arbitration Response A Member must provide a copy of the ATM Transaction Record in response to a preArbitration request for an ATM Transaction.
7.7.B.1.b
7.7.B.2
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7.7.B.3 Pre-Arbitration Acceptance or Rebuttal
7.7.C.2 Filing Procedures
7.7.B.3
7.7.B.3.a
Pre-Arbitration Acceptance or Rebuttal If the opposing Member accepts financial responsibility for the disputed Transaction, it must credit the requesting Member for the last amount received by the requesting Member through VisaNet, as specified in Section 8.6.B, within 30 calendar days of the pre-Arbitration attempt date. If the opposing Member does not accept financial responsibility for the disputed Transaction, the requesting Member may pursue Arbitration. Acceptance or rebuttal of a pre-Arbitration attempt must be made through a Visaapproved electronic case filing method.
7.7.B.3.b
7.7.B.3.c
7.7.C
7.7.C.1
Arbitration Process
Filing Reasons A Member may file for Arbitration under the following conditions: Required documentation to support the Representment was incomplete or not transmitted within 8 calendar days of the Representment Processing Date. The Member must wait 15 calendar days from the Representment Processing Date before filing for this reason. Acquirer improperly represented a Chargeback Issuer processed a prohibited second Chargeback following any Representment Acquirer processed a prohibited second Representment Acquirer Reference Number/Tracing Data or Account Number did not match the original data in the first Presentment or Chargeback record
7.7.C.2
7.7.C.2.a
Filing Procedures Filing Authority The requesting Member may file its Arbitration request with either:1 Its Group Member Visa
7.7.C.2.b
Time Limit The requesting Member must file its request within 60 calendar days of the Processing Date of the Representment or Chargeback, using a Visa-approved electronic case filing method. The 60 calendar-day period begins on the day following the Processing Date, and includes the 30 calendar-day pre-Arbitration waiting period.
7.7.C.2.c
In addition to the time limits specified in Section 7.7.C.2.b, a Group Member has 30 additional calendar days to forward a case submitted by its Member to Visa.
In Visa Europe, the option to file directly with Visa International applies only to a Member that does not have a Group Member.
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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments 7.7.C.3 Invalid Request 7.7.C.3 Invalid Request
7.7.C.2.d
Required Documentation When seeking Arbitration, the requesting Member must provide all of the following, in English: Information required in Summary of Arbitration Documentation (Exhibit 2J) for each Transaction Information required in Pre-Arbitration Attempt (Exhibit 2N), as applicable Information required in Dispute Resolution Form Instructions (Exhibit 2E-1 through Exhibit 2E-6), as applicable For non-English documents, translations (unless the requesting Member did not receive the previously submitted documents in English) Any supporting documentation to ensure a fair decision, such as Authorization records, registers, Merchant documents, and Member files Additional information or documentation not previously provided to the opposing Member must not be included in the case filing.
7.7.C.2.e
Filing Fee Visa collects a US $X filing fee through VisaNet for requests submitted to Visa, as specified in Section 8.6.A.
7.7.C.2.f
Notification The Member must send the Arbitration documentation for international Arbitration cases electronically, using a Visa-approved method, within 60 calendar days of the Processing Date of the Representment or Chargeback.
7.7.C.3
7.7.C.3.a
Invalid Request Group Members If the Group Member determines that a request is invalid, it must return the request to the requesting Member. The requesting Member has no further recourse with Visa.
224
7.7.C.4 Valid Request
7.7.C.4 Valid Request
7.7.C.3.b
Visa If Visa determines that a request is invalid, Visa may reject the case and retain the filing fee in certain circumstances, such as: Documentation is illegible Summary of Arbitration Documentation (Exhibit 2J) information conflicts with supporting documentation information Requesting Member did not file the request within the required time limits Requesting Member filed for Arbitration prematurely, not waiting 30 calendar days for pre-Arbitration completion, if applicable Submitted documentation does not include evidence of a valid pre-Arbitration, if applicable A single case was submitted involving multiple: - Acquirers - Issuers - Account Numbers - Merchants - Filing reasons
7.7.C.4
7.7.C.4.a
Valid Request Visa Notification For a valid request, Visa notifies both Members of acceptance and forwards a copy of the case to the opposing Member.
7.7.C.4.b
Opposing Members Response The opposing Member must, within 30 calendar days of the Visa Notification, either: Respond to the Notification using a Visa-approved electronic case filing method Accept financial liability for the Transaction by notifying the requesting Member and Visa
7.7.C.4.d
Requesting Members Withdrawal, effective 4 April 2008 The requesting Member may withdraw its request. Once the case is withdrawn, Visa will collect the filing fee from the responsible Member through VisaNet, as specified in Section 8.6.A.
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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments 7.7.C.5 Appeal Rights Table 7-26: Arbitration Appeal Rights
7.7.C.4.e
Visa Arbitration Decision The Arbitration Committee bases its decision on all information available to it at the time of reaching the decision, including, but not limited to, the provisions of the Visa International Operating Regulations effective on the Transaction Date and may, at its sole discretion, consider other factors such as the objective of ensuring fairness. The decision is both: Issued in writing and delivered to both Members Final and not subject to any challenge, except for any right of appeal permitted under Section 7.7.C.5
7.7.C.4.g
Financial Liability, effective 4 April 2008 The decision may result in either: One Member assigned full liability Members sharing financial liability The responsible Member is financially liable for all of the following, as specified in Section 8.4.A: Transaction amount If the opposing Member is responsible, the requesting Member may collect this amount from the opposing Member through VisaNet within 60 calendar days of written Notification from Visa. US Review fee If the responsible Member has domestic currency exchange controls, Visa collects this fee through VisaNet within 30 calendar days of Notification to the Member. US Filing fee When the case is adjudicated Visa will collect the filing and review fees through VisaNet from the responsible Member.
7.7.C.5
7.7.C.5.a
Appeal Rights Appeal Amount The US dollar amount, or local currency equivalent of the case, determines whether the adversely affected Member may appeal the decision, as shown in Table 7-26. Table 7-26: Arbitration Appeal Rights
Disputed Amount Less than US $5,000 US $5,000 to $100,000 Appeal Right No Only if Member can provide new evidence not previously available Only if Member can provide new evidence not previously available Appeal Authority Not applicable Arbitration Committee
Greater than US $100,000
International Board
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7.7.C.6 Appeal Filing Fee
7.9 FILING CONDITIONS
7.7.C.5.b
Time Limits The adversely affected Member must file for appeal within 60 calendar days of the decision Notification date.
7.7.C.6
7.7.C.6.a 7.7.C.6.b
Appeal Filing Fee The requesting Member is assessed a filing fee. The requesting Member must not collect the filing fee from the opposing Member if the original decision is reversed. Finality of Decision on Appeal The decision on any permitted appeal is final and not subject to any challenge.
7.7.C.7
7.8
COMPLIANCE
Compliance allows a Member that has no Chargeback or Representment right to file a complaint against another Member for a violation of the Visa International Operating Regulations. Effective 1 July 2008, a Member may also file for Compliance using a different process, as specified in Volume IIDispute Resolution Rules, Chapter 4, "Interchange Reimbursement Fee Compliance, Effective 1 July 2008", for a violation of the Visa International Operating Regulations that results in an incorrect Interchange Reimbursement Fee being assessed.1 This section specifies the allowable reasons for Compliance and the Compliance procedures.
7.9
FILING CONDITIONS
A Member may file for Compliance if all of the following are true: Violation of the Visa International Operating Regulations occurred Member has no Chargeback or Representment right Member incurred or will incur a financial loss as a direct result of the violation Member would not have incurred the financial loss had the violation not occurred A violation not involving a Transaction is resolved as specified in Section 1.6, and as deemed appropriate by Visa.
227
Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments 7.10 PRE-COMPLIANCE CONDITIONS 7.10.D.3 Pre-Compliance Response
7.10 PRE-COMPLIANCE CONDITIONS

Before filing for Compliance, the requesting Member must attempt to resolve the dispute with the opposing Member. This attempt must include all of the following: Attempt date Clear identification as pre-Compliance attempt Planned Compliance filing date All pertinent documentation Specific section of the Visa International Operating Regulations violated
7.10.A
Pre-Compliance Attempt
A pre-Compliance attempt must include the information required in Pre-Compliance Questionnaire (Exhibit 2O). The pre-Compliance attempt must be sent electronically, using a Visa-approved case filing method, at least 30 calendar days prior to the Compliance filing date.
7.10.C
Data Compromise Recovery

Effective for data compromise event alerts issued on or after 1 October 2007, a violation involving a data compromise event is resolved as specified in Section 1.6.E and as determined by Visa.
SEE ALSO: Section 1.6.E, Section 7.10.B, Section 7.11.B and Data Compromise Recovery Volume IIDispute Resolution Rules, Section 3.4.B, Volume IIDispute Resolution Rules, Section 3.4.C, and Volume IIDispute Resolution Rules, Section 3.5.B.2.a
7.10.D
7.10.D.1
Pre-Compliance Acceptance or Rebuttal

Pre-Compliance Acceptance If the opposing Member accepts financial liability for the disputed Transaction, it must credit the requesting Member for the last amount received by the requesting Member through VisaNet, as specified in Section 8.6.B, within 30 calendar days of the preCompliance attempt date.
7.10.D.2
Pre-Compliance Rebuttal If the opposing Member does not accept financial liability for the disputed Transaction, the requesting Member may pursue Compliance.
7.10.D.3
Pre-Compliance Response Acceptance or rebuttal of a pre-Compliance attempt must be made through a Visaapproved electronic case filing method.
228
7.11 COMPLIANCE PROCESS
7.11.A.2 Hotel Reservation Service or Specialized Vehicle Reservation Service Transaction
7.11 COMPLIANCE PROCESS

7.11.A Filing Reasons
A Member may file for Compliance for any violation of the Visa International Operating Regulations, including the Transaction violations listed below: 7.11.A.1
7.11.A.1.a
Chargeback Reduction Service Return The Chargeback Reduction Service returned a valid Chargeback resulting from an Acquirer transmitting invalid data such as: Incorrect Transaction Date Incorrect Merchant Category Code Invalid indicator for the Merchant or Transaction type Incorrect state/country code or special condition indicator Required Documentation: Evidence of incorrect or invalid data
7.11.A.1.b
The Chargeback Reduction Service returns a Transaction with a valid Authorization. Required Documentation: Both: Disputed Transaction Receipt Proof that the Transaction received an Authorization
7.11.A.2
Hotel Reservation Service or Specialized Vehicle Reservation Service Transaction A Cardholder used a Card at a Hotel Reservation Service or Specialized Vehicle Reservation Service Merchant Outlet to make a reservation, and one of the following occurred: Cardholder used and paid for the accommodations or car rental services by an alternate means and was charged a No-Show Transaction fee Required Documentation: Receipt showing payment to the Merchant by an alternate means Merchant provided alternate accommodations or vehicle but the Cardholder was charged for the Transaction Required Documentation: Cardholder letter confirming the check-in date or car rental date, Merchant Outlet, and location of the alternate accommodations or vehicle No-Show Transaction amount was different than that quoted to the Cardholder Required Documentation: Written confirmation copy with the quoted rates Merchant did not inform the Cardholder of the exact Merchant Outlet location. Cardholder used and paid for the accommodations or car rental at another outlet of that Merchant. Required Documentation: Payment receipt copy for other Merchant Outlet
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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments 7.11.A.5 Copy Fulfillment 7.11.A.10 Electronic Commerce Transaction (Attempts Authentication)
7.11.A.5
7.11.A.5.a
Copy Fulfillment An Acquirer cannot remedy Chargeback Reason Code 60, Illegible Fulfillment because it is not able to provide a legible Transaction Receipt copy. Issuer or Cardholder requires copy of Transaction Receipt for legal proceedings or a law enforcement investigation, and the Retrieval Request was made within 12 months of the Transaction Processing Date. Required Documentation, Either: Evidence that the Transaction Receipt is required for legal proceedings (e.g., court order or subpoena) Issuer certification that the Transaction Receipt is required for a law enforcement investigation
7.11.A.5.b
7.11.A.6
Delayed or Amended Charges A Car Rental Company fails to support the charges for a dispute involving the validity of delayed or amended charges for damage to a rental vehicle or a traffic violation, as specified in Chapter 5, "Payment Acceptance."
7.11.A.7
Timeshare Transactions An Issuer suffered a financial loss because the Merchant Category Code did not correctly identify the Timeshare Merchant, as specified in Section 5.1.E.10.
7.11.A.8
Card Acceptance Violations A Merchant accepted a Card in a Card-Present Environment for which it had no Merchant Agreement, and Authorization was not obtained from the Issuer (e.g., a Visa Electron Card or a Visa TravelMoney Card was accepted at a Visa Merchant with Manual Capability).
7.11.A.9
Non-Card A Merchant created a Transaction Receipt that has an Imprint but no Authorization and the card was not a Visa Card, Visa Electron Card, or Counterfeit Card.
7.11.A.10
Electronic Commerce Transaction (Attempts Authentication) A Cardholder requires additional information about an Electronic Commerce Transaction coded with ECI value 6 and both: Cardholder did not assert that the Transaction was fraudulent Acquirer did not respond to the Retrieval Request with a Fulfillment or responded with a Nonfulfillment Message code 03 or 04 Required Documentation: Cardholder letter requesting more information about the Transaction
230
7.11.B Filing Procedures
7.11.B.2 Time Limits
7.11.B
7.11.B.1
7.11.B.1.a
Filing Procedures
Filing Authority The requesting Member may file its Compliance request with either:1 Its Group Member Visa
7.11.B.1.b
The requesting Member must file all international Compliance cases electronically, using a Visa-approved electronic case filing method. Time Limits The requesting Member must file its request within 120 calendar days of the following dates. The 120 calendar-day period includes pre-Compliance and begins on the day following these dates: For a Transaction violation, either: - Processing Date - Date the Member discovered that a violation occurred (not to exceed 2 years from the Transaction Date), if no evidence of the violation was previously available to the Member For other violations, the violation date. If the requesting Member does not meet the allowed time limits, it loses its Compliance right and is financially liable for the Transaction.
SEE ALSO: Section 1.6.E, Section 7.10.B, Section 7.10.C, and Data Compromise Recovery Volume IIDispute Resolution Rules, Section 3.4.B, Volume IIDispute Resolution Rules, Section 3.4.C, and Volume IIDispute Resolution Rules, Section 3.5.B.2.a
7.11.B.2
7.11.B.2.a
7.11.B.2.b
In addition to the time limit specified in Section 7.11.B.2.a, a Group Member has 30 additional calendar days to forward a case submitted by its Member to Visa.
In Visa Europe, the option to file directly with Visa International applies only to a Member that does not have a Group Member.
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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments 7.11.B.3 Required Documentation 7.11.C.1 Group Member
7.11.B.3
Required Documentation When seeking Compliance, the requesting Member must submit all of the following, in English: Information required in Summary of Compliance Questionnaire (Exhibit 2K) for each Transaction Information required in Pre-Compliance Questionnaire (Exhibit 2O) If the Compliance involves a prior Chargeback, a completed Dispute Resolution Form Instructions (Exhibit 2E) for each Chargeback or Representment Any supporting documentation to ensure a fair decision, such as Authorization records, registers, Merchant documents, and Member files Documentation substantiating that a financial loss would not have resulted had the violation not occurred For non-English documents, translations (unless the requesting Member did not receive the previously submitted documents in English) Additional information or documentation not previously provided to the opposing Member must not be included in the case filing.
7.11.B.4
Filing Fee Visa collects a US $X filing fee through VisaNet for requests submitted to Visa, as specified in Section 8.4.A.
7.11.B.5
Notification The requesting Member must send the required Compliance documentation for international Compliance cases electronically, using a Visa-approved method.
7.11.C
7.11.C.1
Invalid Request
Group Member If the Group Member determines that a request is invalid, it must return the request to the requesting Member. The requesting Member has no further recourse with Visa.
232
7.11.C.2 Visa
7.11.D.3 Requesting Members Withdrawal
7.11.C.2
Visa If Visa determines that a request is invalid, it may reject the case and retain the filing fee in certain circumstances, such as: Requesting Member did not provide all necessary documentation Documentation is illegible Information required in the Summary of Compliance Questionnaire (Exhibit 2K) conflicts with supporting documentation Requesting Member did not file the request within the required time limits Submitted documentation does not include evidence of a valid pre-Compliance attempt A single case was submitted involving multiple: - Acquirers - Issuers - Account Numbers - Merchants
7.11.D
7.11.D.1
Valid Request
Visa Notification For a valid request, the Compliance Committee notifies both Members of acceptance and forwards a copy of the case to the opposing Member.
7.11.D.2
Opposing Members Response The opposing Member must, within 30 calendar days of the Visa Notification date, either: Respond to the Notification using a Visa-approved electronic case filing method Accept financial liability for the Transaction by notifying Visa and the requesting Member
7.11.D.3
7.11.D.3.a 7.11.D.3.d
Requesting Members Withdrawal The requesting Member may withdraw its request. Effective 4 April 2008, once the case is withdrawn,Visa will collect the filing fee from the responsibleMember through VisaNet, as specified in Section 8.6.A.
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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments 7.11.D.4 Visa Compliance Decision 7.11.D.5 Financial Liability
7.11.D.4
7.11.D.4.a
Visa Compliance Decision The Compliance Committee bases its decision on all information available to it at the time of reaching the decision, including, but not limited to, the provisions of the Visa International Operating Regulations effective on the Transaction Date and may, at its sole discretion, consider other factors such as the objective of ensuring fairness. The decision is both: Delivered to both Members Final and not subject to any challenge, except for any right of appeal permitted under Section 7.11.E.
7.11.D.4.b
If Visa determines that the delayed or amended charge specified in Section 7.11.A.6 is unsupportable or unreasonable, Visa may find the Acquirer liable for some or all of the charge. Financial Liability The decision may result in either: One Member assigned full liability Members sharing financial liability
7.11.D.5
7.11.D.5.a
7.11.D.5.c
Effective 4 April 2008, the responsible Member is financially liable for all of the following, as specified in Section 8.4.A: Transaction amount If the opposing Member is responsible, the requesting Member may collect this amount from the opposing Member through VisaNet within 60 calendar days of written Notification from Visa. US Review fee If the responsible Member has domestic currency exchange controls, Visa collects this fee through VisaNet within 30 calendar days of written Notification to the Member. US Filing fee Effective 4 April 2008, Visa will collect the filing and review fees through VisaNet from the responsible Member.
234
7.11.E Appeal Rights
7.11.E.4 Finality of Decision on Appeal
7.11.E
7.11.E.1
Appeal Rights
Appeal Amount The US dollar amount, or local currency equivalent of the case, determines whether the adversely affected Member may appeal the decision, as shown in Table 7-27. Table 7-27: Compliance Appeal Rights
Disputed Amount Less than US $5,000 US $5,000 to $100,000 Appeal Right No Only if Member can provide new evidence not previously available Only if Member can provide new evidence not previously available Appeal Authority Not applicable Compliance Committee
Greater than US $100,000
International Board
7.11.E.2
Time Limits The adversely affected Member must file any appeal within 60 calendar days of the decision Notification date.
7.11.E.3
7.11.E.3.a 7.11.E.3.b
Appeal Filing Fee The requesting Member is assessed a filing fee. The requesting Member must not collect the filing fee from the opposing Member if the original decision is reversed. Finality of Decision on Appeal The decision on any permitted appeal is final and not subject to any challenge.
7.11.E.4
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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments 7.12 INTERCHANGE REIMBURSEMENT FEE COMPLIANCE (EFFECTIVE 1 JULY 2008) 7.13.A Eligibility Criteria
7.12 INTERCHANGE REIMBURSEMENT FEE COMPLIANCE (EFFECTIVE 1 JULY 2008)

The Interchange Reimbursement Fee Compliance process allows a Member to request Compliance against another Member for violations of the Visa International Operating Regulations or Regional Operating Regulations that result in the application of an incorrect Interchange Reimbursement Fee to a large number of Transactions. The process permits a filing Member to aggregate multiple Transactions, affected by the application of an incorrect Interchange Reimbursement Fee, into a single claim as specified in Section 7.13.B. This chapter specifies the allowable reasons and the required procedures for filing Interchange Reimbursement Fee Compliance. Compliance procedures for violations unrelated to Interchange Reimbursement Fee are specified in Volume IIDispute Resolution Rules, Chapter 3, "Compliance".
7.13 INTERCHANGE REIMBURSEMENT FEE FILING CONDITIONS (EFFECTIVE 1 JULY 2008)

This section lists the criteria for filing Interchange Reimbursement Fee Compliance.1 A Member that fails to meet these criteria may use the standard Compliance process described in Volume II Dispute Resolution Rules, Chapter 3, "Compliance", if it meets the applicable criteria. Visa reserves the right to refuse participation in the Interchange Reimbursement Fee Compliance process by a filing Member. The decision to refuse participation by Visa is final and not subject to any challenge.
7.13.A
Eligibility Criteria
A Member may file for Interchange Reimbursement Fee Compliance if all of the following can be substantiated: Violation of the Visa International Operating Regulations or the Regional Operating Regulations occurred Member received or paid incorrect Interchange Reimbursement Fee as a direct result of the violation Members financial loss is a direct result of an incorrectly applied Interchange Reimbursement Fee rate Member would not have incurred a financial loss had the violation not occurred The violating Transaction was processed through VisaNet The Interchange Reimbursement Fee rate paid or received is not governed by any bi-lateral or private agreements, either domestic, intra-regional, or inter-regional Visa has screened the request in accordance with Section 7.14.A and granted permission for the Member to file
236
7.13.B Transaction Aggregation Criteria
7.14.A.1 Correspondence
7.13.B
Transaction Aggregation Criteria

For purported violations involving an incorrectly assessed Interchange Reimbursement Fee rate, a filing Member may aggregate Transactions into a single Interchange Reimbursement Fee Compliance case. The aggregated Transactions must have both: Violated the same Visa Operating Regulation Involved the same opposing Member
7.13.C
Transaction Aggregation Limit

The number of Transactions a Member can aggregate into a single Interchange Reimbursement Fee Compliance case must be both: More than 500 Less than 50,000
7.14 INTERCHANGE REIMBURSEMENT FEE COMPLIANCE GENERAL REQUIREMENTS (EFFECTIVE 1 JULY 2008)
This section details the general requirements associated with filing an Interchange Reimbursement Fee Compliance case.
7.14.A
Interchange Reimbursement Fee Compliance Screening

A Member must submit a screening request to its Regional Office prior to filing an Interchange Reimbursement Fee Compliance case. Section 7.14 and Section 7.15 detail the requirements and criteria for filing Interchange Reimbursement Fee Compliance.
7.14.A.1
7.14.A.1.a
Correspondence A Member must contact its Regional Office for permission to use the Interchange Reimbursement Fee Compliance process and request the Interchange Reimbursement Fee Compliance Screening Form and the Global Interchange Reimbursement Fee Compliance Process Guide. The Interchange Reimbursement Fee Compliance Screening Form must be completed by an officer of the filing Member and submitted within the time limits specified in Section 7.14.A.2.
7.14.A.1.b
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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments 7.14.A.2 Filing Period 7.14.A.4 Visa Interchange Reimbursement Fee Compliance Screening Decision
7.14.A.1.c
The Interchange Reimbursement Fee Compliance Screening Form must be submitted along with other necessary supporting documentation including a data file containing the list of affected Transactions and the following information: Description of the alleged Interchange Reimbursement Fee violation The Interchange Reimbursement Fee type for which the Transactions were eligible The total Interchange Reimbursement Fee assessed Name of the opposing Member Number of Transactions Range of Transaction Dates included in the aggregated claim Selected filing period, as specified in Section 7.14.A.2 Certification that all Transactions included in the aggregated claim have been accurately identified as having received an incorrect Interchange Reimbursement Fee rate
7.14.A.2
7.14.A.2.a
Filing Period The filing Member must submit the Interchange Reimbursement Fee Compliance Screening Form to its Regional Office within 90 calendar days of either: The Processing Date of the oldest Transaction submitted in the aggregated claim The date the Member discovered the violation, not to exceed 2 years from the Processing Date of the oldest Transaction submitted in the aggregated claim
7.14.A.2.b
Visa will reject a Members request to include Transactions beyond 90 days of the Processing Date of the oldest Transaction submitted in the aggregated claim except when it determines that extenuating circumstances prevented the Member from discovering the violation sooner. If Visa rejects a Members attempt to include Transactions beyond 90 days of the Processing Date, as specified in Section 7.14.A.2.b, the Member may resubmit a revised Interchange Reimbursement Fee Compliance Screening Form containing only the Transactions within 90 calendar days of the Processing Date. Certification The Member must certify that all Transactions in the aggregated claim were assessed an incorrect Interchange Reimbursement Fee rate. Visa reserves the right to reject all or part of the claim as specified in Section 7.14.A.5.a, if it determines that some Transactions in the aggregated claim were assessed the correct Interchange Reimbursement Fee. Visa Interchange Reimbursement Fee Compliance Screening Decision Visa will analyze all the information made available by the requesting Member upon receipt of the Interchange Reimbursement Fee Compliance Screening Form. Visa will determine the eligibility of each request on the basis of the information provided by the Member in accordance with the rules in effect on the Transaction Date, as stipulated in the applicable Operating Regulations and the Global Interchange Reimbursement Fee Compliance Process Guide.
7.14.A.2.c
7.14.A.3
7.14.A.3.a
7.14.A.3.b
7.14.A.4
7.14.A.4.a
7.14.A.4.b
238
7.14.A.5 Invalid RequestsCompliance Screening
7.14.A.6 Re-submitting an Interchange Reimbursement Fee Compliance Request
7.14.A.4.c
Visa will communicate its screening decision to the requesting Member within 10 calendar days of receipt of the Interchange Reimbursement Fee Compliance Screening Form. The decision is final and not subject to any challenge. If Visa approves a Members request to use the Interchange Reimbursement Fee Compliance process, the Member may file pre-Compliance as specified in Section 7.14.A.6. If Visa denies a Members request to use the Interchange Reimbursement Fee Compliance process, the Member: Must not resubmit the claim except as specified in Section 7.14.B May use the standard Compliance process specified in Volume IIDispute Resolution Rules, Chapter 3, "Compliance" Forfeits the Interchange Reimbursement Fee Compliance Screening fee specified in Section 7.14.A.7
7.14.A.4.d
7.14.A.4.e
7.14.A.4.f
Visa reserves the right to reject a Members request to file Interchange Reimbursement Fee Compliance for any reason, including those specified in Section 7.14.A.5. Invalid RequestsCompliance Screening Visa may deny a Members request to use Interchange Reimbursement Fee Compliance for any reason including, but not limited to, the following: It reasonably concludes that a Members failure to exercise due diligence prevented the violation from being discovered within 90 days from the Transaction Processing Date If it determines that the assessment of the incorrect Interchange Reimbursement Fee resulted from an error (intentional or accidental) by the filing Member If, contrary to Member certification specified in Section 7.14.A.3.a, Visa determines that some Transactions included in the aggregated list were assessed the correct Interchange Reimbursement Fee
7.14.A.5
7.14.A.5.a
7.14.A.5.b
The decision regarding a Members ability to file Interchange Reimbursement Fee Compliance is final and not subject to any challenge. A Member whose request for Interchange Reimbursement Fee Compliance has been rejected as specified in this section may resubmit the request under certain circumstances as stated in Section 7.14.A.6. Re-submitting an Interchange Reimbursement Fee Compliance Request If a Members Interchange Reimbursement Fee Compliance Screening request is rejected due to the Members failure to discover the violation within 90 calendar days, as specified in Section 7.14.A.5.a, the Member may resubmit the Interchange Reimbursement Fee Compliance Screening request with Transactions that are within 90 calendar days of the Processing Date of the oldest Transaction submitted in the aggregated claim.
7.14.A.5.c
7.14.A.6
7.14.A.6.a
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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments 7.14.A.7 Fees 7.14.B.1 Attempt to Resolve
7.14.A.6.b
Except as specified in Section 7.14.A.5.a, a Member may not resubmit any Transactions for Interchange Reimbursement Fee Compliance if the original request was denied by Visa for failing to meet the certification requirements specified in Section 7.14.A.6.a. A Member who has been denied use of the Interchange Reimbursement Fee Compliance process may file Compliance as specified in Volume IIDispute Resolution Rules, Chapter 3, "Compliance", if the Transactions qualify for the time limits established for the standard Compliance process. Fees Visa assesses a screening fee to the requesting Member for each aggregated Interchange Reimbursement Fee Compliance Screening Form submitted. The Interchange Reimbursement Fee Compliance Screening fee is collected through the Global Member Billing Solution, and charged to the BIN noted on the Interchange Reimbursement Fee Compliance Screening Form. If the Members request to use the Interchange Reimbursement Fee Compliance process is denied, the Member forfeits the Interchange Reimbursement Fee Compliance Screening fee.
7.14.A.6.c
7.14.A.7
7.14.A.7.a
7.14.A.7.b
7.14.A.7.c
7.14.B
Interchange Reimbursement Fee Pre-Compliance

If Visa approves a Members screening request for Interchange Reimbursement Fee Compliance as specified in Section 7.14.A.4.c, the Member must first attempt to resolve the dispute with the opposing Member through the pre-Compliance process.
7.14.B.1
7.14.B.1.a
Attempt to Resolve To initiate Interchange Reimbursement Fee pre-Compliance, the filing Member must submit to the opposing Member a properly completed Pre-Compliance Questionnaire (Exhibit 2O) through Visa Resolve Online. The filing Member must choose the violation code that corresponds to Inappropriate Interchange Reimbursement Fee in Visa Resolve Online. In addition to filing through Visa Resolve Online, the filing Member must send a copy of the signed Pre-Compliance Questionnaire (Exhibit 2O) to Visa as instructed by its Regional Office. The filing Member must also submit to Visa the following: The Interchange Reimbursement Fee Compliance Screening Form evidencing Visa approval of a Members Request to file Interchange Reimbursement Fee Compliance An encrypted spreadsheet file containing a list of disputed Transactions and the data fields specified in Section 7.14.B.1.e. The file must be transmitted to Visa, as specified in Section 7.14.B.2. Visa forwards the file to the opposing Member. Any other pertinent documentation
7.14.B.1.b
7.14.B.1.c
7.14.B.1.d
240
7.14.B.2 Delivery of Pre-Compliance Documentation
7.14.B.3 Time Limit
7.14.B.1.e
For each Transaction aggregated in the claim, the filing Member must include the following information: Account Number Acquirer BIN Acquirer Reference Number Processing Date Transaction Date Transaction amount Interchange Reimbursement Fee applied Expected Interchange Reimbursement Fee Interchange Reimbursement Fee differential amount being claimed Merchant name
7.14.B.2
7.14.B.2.a
Delivery of Pre-Compliance Documentation The Member must submit the Pre-Compliance Questionnaire (Exhibit 2O) through Visa Resolve Online to the opposing Member. At the same time, the filing Member must electronically transmit another copy of the Pre-Compliance Questionnaire (Exhibit 2O) to Visa via a Visa-approved secure mechanism as specified in the Global Interchange Reimbursement Fee Compliance Process Guide, or as instructed by the Regional Office. In addition to the Pre-Compliance Questionnaire (Exhibit 2O), the filing Member must transmit a data file containing the Transaction information in an encrypted format through the same Visa-approved secure mechanism. Visa will forward the encrypted data file to the opposing Member through the same secure process. The filing Member may not forward the file directly to the opposing Member. Time Limit The Pre-Compliance Questionnaire (Exhibit 2O) must be sent to the opposing Member and Visa within both: 10 calendar days of receiving screening approval from Visa, as specified in Section 7.14.A.4.c At least 30 days before filing Interchange Reimbursement Fee Compliance
7.14.B.2.b
7.14.B.2.c
7.14.B.3
7.14.B.3.a
7.14.B.3.b
The 10 day period begins from the date stamped on the Interchange Reimbursement Fee Compliance Screening Form returned by Visa approving the Members request to file Interchange Reimbursement Fee Compliance.
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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments 7.14.C Pre-Compliance Acceptance 7.15.B.2 Filing Time Limits
7.14.C
Pre-Compliance Acceptance
If the opposing Member accepts financial responsibility for the disputed Transactions or if the filing Member and opposing Member reach a mutually agreeable settlement, the opposing Member must credit the requesting Member through VisaNet within 30 calendar days of the Interchange Reimbursement Fee pre-Compliance correspondence date. The filing Member may collect the screening fee from the responsible Member.
7.14.D
Filing Compliance
If the opposing Member does not accept financial responsibility for the disputed Transactions and an agreeable settlement cannot be reached, the filing Member may proceed to file Interchange Reimbursement Fee Compliance. Before filing for Compliance, the filing Member must verify that no credit has been received from the opposing Member.
7.15 INTERCHANGE REIMBURSEMENT FEE COMPLIANCE PROCESS (EFFECTIVE 1 JULY 2008)

7.15.A Filing Reasons
A Member may file Interchange Reimbursement Fee Compliance for a violation of the Visa International Operating Regulations or the Regional Operating Regulations which results in an incorrect Interchange Reimbursement Fee assessment, if the Members attempt to settle the dispute with the opposing Member via the pre-Compliance process is unsuccessful.1
7.15.B
7.15.B.1
7.15.B.1.a
Filing Procedures
Required Documentation The filing Member must submit to Visa all necessary documentation approved by the Center manager or an authorized officer. Unless specifically requested by Visa, no additional documents will be accepted subsequent to the initial Interchange Reimbursement Fee Compliance filing. Filing Time Limits The Member must submit a completed Summary of Compliance Questionnaire (Exhibit 2K) through Visa Resolve Online within 60 calendar days of filing the Pre-Compliance Questionnaire (Exhibit 2O) specified in Section 7.14.B.1.a. The calendar day period begins on the day following the date on which the Member submits the Pre-Compliance Questionnaire (Exhibit 2O).
7.15.B.1.b
7.15.B.2
7.15.B.2.a
7.15.B.2.b
242
7.15.B.3 Delivery
7.15.E.1 Visa Review
7.15.B.3
Delivery Any additional documentation required to support an Interchange Reimbursement Fee Compliance filing must be transmitted through Visa Resolve Online: On the same day as the case filing As specified in the Visa International Operating Regulations or Regional Operating Regulations and in the appropriate VisaNet Users Manuals
7.15.B.4
7.15.B.4.a
Review Fee For Interchange Reimbursement Fee Compliance requests submitted to Visa, the filing Member will be assessed a review fee. If either the opposing Member or the filing Member withdraw the Interchange Reimbursement Fee Compliance case prior to a decision by Visa, as specified in Section 7.15.D, Visa will reimburse the review fee to the filing Member. The filing Member forfeits the review fee if Visa determines that the case has no merit.
7.15.B.4.b
7.15.B.4.c
7.15.C
Invalid RequestsCompliance Process

If Visa determines that a request is invalid, it may retain the review fee in certain circumstances, such as: Documentation is insufficient or illegible Required documentation was not provided to the opposing Member Authorization of the Members Center manager is missing Requesting Member did not file the request within the required time limits Requesting Member did not use available remedies provided for in the Visa International Operating Regulations Submitted documentation does not include evidence of a valid pre-Compliance attempt
7.15.D
Compliance Filing Withdrawal

A filing Member or the opposing Member may withdraw the request for Interchange Reimbursement Fee Compliance. The withdrawal request must be submitted to Visa through Visa Resolve Online no later than 30 days from the date of submission. Visa retains the screening fee.
7.15.E
7.15.E.1
7.15.E.1.a
Visa Interchange Reimbursement Fee Compliance Decision

Visa Review Upon receipt of the supporting documentation, Visa investigates the claim and communicates its decision to both Members in writing. Visa uses all the information available to it at the time of reaching its decision and refers to the Visa International Operating Regulations or Regional Operating Regulations in effect on the date of the Transactions.
7.15.E.1.b
243
Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments 7.15.E.2 Financial Liability 7.15.E.4 Exchange Rate Risk
7.15.E.1.c
Visa reserves the right to rule in favor of the filing Member if Visa determines that the claim has merit and the opposing Member does not respond. If Visa determines that a request is valid, it may allocate financial liability as specified in Section 7.15.E.2. When an Issuers and Acquirers records differ, V.I.P. System records will prevail. Visa informs both Members of its decision in writing. The decision by Visa is final and not subject to any challenge, except for the right of appeal permitted under Section 7.15.F. Financial Liability If Visa determines that the opposing Member is responsible, the opposing Member is financially liable for all of the following: Interchange Reimbursement Fee Compliance Screening fee Interchange Reimbursement Fee Compliance review fee The amount of the claim, or a portion thereof
7.15.E.1.d
7.15.E.1.e 7.15.E.1.f 7.15.E.1.g
7.15.E.2
7.15.E.2.a
7.15.E.2.b
If the opposing Member is not found responsible, the filing Member: Forfeits the entire claim amount Forfeits the Interchange Reimbursement Fee Compliance Screening fee and the review fee Is prohibited from resubmitting any Transactions from that claim through another Interchange Reimbursement Fee Compliance process
7.15.E.3
7.15.E.3.a
Collection and Settlement Visa collects the settled claim amount from the responsible Member through VisaNet and disburses it to the prevailing Member. If the opposing Member is responsible, Visa collects the Interchange Reimbursement Fee Compliance Screening fee and the review fee to reimburse the filing Member, in addition to the claim amount disbursed through VisaNet. Exchange Rate Risk If the Transactions involve currency conversion, Visa will use the currency exchange rate in effect on the day of the Interchange Reimbursement Fee Compliance filing. Visa is not liable for any Claims or Liabilities arising from any losses incurred by the filing or opposing Member as a result of any difference in the exchange rate between the Transaction Processing Date and the date the claim is settled.
7.15.E.3.b
7.15.E.4
7.15.E.4.a
7.15.E.4.b
244
7.15.F Appeal Rights
7.15.F.3 Appeal Decision
7.15.F
7.15.F.1
7.15.F.1.a
Appeal Rights
Time Limits Any appeal by the adversely affected Member must be filed through Visa Resolve Online within 45 calendar days of the decision Notification date. The appealing Member must submit with the appeal any new or additional information necessary to substantiate its request for an appeal. Appeal Fee Visa will collect from the Member an appeal fee.
7.15.F.1.b
7.15.F.2
7.15.F.3
7.15.F.3.a
Appeal Decision Visa bases its decision on the new information provided by the requesting Member. Each Member may submit arguments supporting its position. All decisions are final and not subject to any challenge. Visa may decline an appeal if the new information is insufficient to support a change to the initial Visa decision. If the appeal is not accepted, Visa retains the appeal fee.
SEE ALSO: Volume IIDispute Resolution Rules, Chapter 4, "Interchange Reimbursement Fee Compliance, Effective 1 July 2008"
7.15.F.3.b
245
246
10
10.1
Section 1.7 This chapter
Card and Marks Requirements

INTRODUCTION
A Member that fails to comply with the governing documents specified in:
Visa Product Brand Standards is subject to the fines and penalties specified in Section 1.6.
10.2
10.2.A
10.2.A.1
Graphic Reproduction of Visa-Owned Marks
Approval A Member must submit proposed designs for all Cards and Point-of-Transaction displays to its Visa Regional Office for written approval: Prior to production Each time the design is changed
10.2.A.2
Usage Requirements No portion of a Visa-Owned Mark may be obscured, distorted, or defaced. A VisaOwned Mark that is a graphic design must not be used separately.
10.2.B
10.2.B.1
Visa-Owned Marks
The Visa Brand Mark The Visa Brand Mark is a Visa-Owned Mark that appears on applications that represent the Visa organization and its product and service offerings. The Visa Brand Mark must appear exactly as specified in Figure 10-1 and the Visa Product Brand Standards.
10.2.B.1.a
Effective 1 September 2005 through 28 February 2007, an Issuer may issue or reissue a Visa Card bearing either the Visa Flag Symbol or Visa Brand Mark. The Visa Card bearing the: Visa Flag Symbol must both: - Expire no later than 30 June 2011 - Comply with the Visa International Card and Marks Specifications Visa Brand Mark must comply with the Visa Product Brand Standards
247
Chapter 10: Card and Marks Requirements Figure 10-1 Visa Brand Mark with the Electron Identifier 10.2.B.2 The Visa Brand Mark with the Electron Identifier
10.2.B.1.b
All newly-created Visa Cards issued or reissued must both: Bear the Visa Brand Mark Comply with the Visa Product Brand Standards An Issuer may issue or reissue a Visa Card bearing the Visa Flag Symbol to deplete existing card stock. The Visa Card must both: Expire no later than 30 June 2011 Comply with the Visa International Card and Marks Specifications
10.2.B.1.c
Effective 1 July 2011, all Visa Cards must bear the Visa Brand Mark. Figure 10-1 Visa Brand Mark with the Electron Identifier
Visa Gold
Visa Blue
10.2.B.2
The Visa Brand Mark with the Electron Identifier The Visa Brand Mark with the Electron Identifier is a Visa-Owned Mark that must appear on the front of a Card as specified in Figure 10-2 and the Visa Product Brand Standards.
10.2.B.2.a
Effective 1 September 2005 through 28 February 2007, an Issuer may issue or reissue a Visa Electron Card bearing either the Visa Electron Symbol or Visa Brand Mark with the Electron Identifier. The Visa Electron Card bearing the: Visa Electron Symbol must both: - Expire no later than 30 June 2011 - Comply with the Visa International Card and Marks Specifications Visa Brand Mark with the Electron Identifier must comply with the Visa Product Brand Standards
10.2.B.2.b
All newly-created Visa Electron Cards issued or reissued must both: Bear the Visa Brand Mark with the Electron Identifier Comply with the Visa Product Brand Standards An Issuer may issue or reissue a Visa Electron Card bearing the Visa Electron Symbol to deplete existing card stock. The Visa Electron Card must both: Expire no later than 30 June 2011 Comply with the Visa International Card and Marks Specifications
248
Figure 10-2 Visa Brand Mark with the Electron Identifier
Figure 10-3 V PAY Brand Mark
10.2.B.2.c
Effective 1 July 2011, all Visa Electron Cards must bear the Visa Brand Mark with the Electron Identifier. Figure 10-2 Visa Brand Mark with the Electron Identifier
Visa Gold
Visa Blue
ELECTRON
10.2.B.3 Plus Program Marks The Plus Symbol must only be displayed at an ATM that accepts Cards bearing the Plus Symbol for ATM services. Any changes to this provision requires a majority vote of the directors in attendance at any Visa International Board meeting, where a quorum is present. 10.2.B.4 V PAY Brand Mark The V PAY Brand Mark is a Visa-Owned Mark. Implementation of the V PAY Product and use of the V PAY Brand Mark outside of Visa Europe is subject to approval and trademark availability. The V PAY Brand Mark must appear exactly as specified in Figure 10-3. Figure 10-3 V PAY Brand Mark
249
Chapter 10: Card and Marks Requirements 10.3 PRODUCT NAMES 10.3.C The Visa Commercial Card Product Name
10.3
PRODUCT NAMES
If a Member uses a Visa Product Name in typed or printed text, it must comply with this section and the Visa Product Brand Standards. Visa Product Names include, but are not limited to, the following: Visa Classic Gold Premier Visa Business Visa Corporate Purchasing Visa Electron Visa Infinite Visa Signature Visa Platinum Plus Verified by Visa Visa TravelMoney V PAY
10.3.A
The Visa Platinum Product Name

A Member using the Product Name Visa Platinum or its local language equivalent must comply with the Visa Product Brand Standards.
10.3.B
The Visa Infinite Product Name

The Product Name Visa Infinite must appear on all Visa Infinite Cards in English only, as specified in the Visa Product Brand Standards.
10.3.C
The Visa Commercial Card Product Name

A Member must not: Position a Visa Business, Visa Corporate, or Visa Purchasing Card as something other than a Visa Card for the payment of business expenditures Position its Trade Name or Mark as adding superior acceptance of the Card at the Pointof-Transaction
250
10.3.D The V Distribution Identifier
10.7 EXTRANEOUS MARKINGS IN CARD PRODUCTION
10.3.D
The V Distribution Identifier

A Visa Business or Visa Purchasing Card issued under the V Distribution Program must use the Identifier V Distribution instead of the Identifier Visa Business or Visa Purchasing.
10.4
10.4.A
NON-CARD USE OF VISA-OWNED MARKS

Use at a Point-of-Transaction
A Member or Merchant must display the appropriate Marks to indicate which Cards it accepts for payment, as specified in the Visa Product Brand Standards.
10.4.B
Merchant Outlets and Member Locations

A Merchant Website must display the Visa Brand Mark as specified in the Visa Product Brand Standards. The Visa Brand Name must only be used to indicate acceptance when a visual representation of the Visa Brand Mark is not possible at the Merchant Website. A Merchant displaying the Verified by Visa Mark on its Website must comply with the Visa Product Brand Standards.
10.5
CARD REPRODUCTIONS
A Member: Must produce a Card as specified in the Visa Product Brand Standards Must not distribute or display a reproduction of a Card as an indication of acceptance of Visa products at the Point-of-Transaction
10.6
CARD MANUFACTURER REQUIREMENTS

Each Card bearing a Magnetic Stripe or Chip must be produced by an Approved Manufacturer, as specified in Volume IGeneral Rules, Section 2.2.A and Security Validation Requirements for Card Vendors. Upon request, Visa will supply a list of Approved Manufacturers and the Card products they are permitted to produce.
10.7
EXTRANEOUS MARKINGS IN CARD PRODUCTION

Except for the Account Number, a Visa Card must not bear any number or device, whether embossed, printed, etched, encoded, or otherwise affixed, that is used for international payment purposes.
251
Chapter 10: Card and Marks Requirements 10.8 ELECTRONIC CARD-READING TECHNOLOGIES 10.8.B.2 Encoding and Personalization Requirements
10.8
10.8.A
ELECTRONIC CARD-READING TECHNOLOGIES

Overview
A Visa Card or Visa Electron Card must bear a Magnetic Stripe and optionally may bear a Chip for the purpose of electronic card-reading.
10.8.B
10.8.B.1
10.8.B.1.a
Chip Card Technology

General Requirements An Issuer must notify Visa of its intention to use Chip technology on Cards at least 60 calendar days prior to issuance. If the Chip is designed to support a purchase, credit, Cash Disbursement, or other directly related financial application, the Issuer must obtain prior approval for issuance from Visa. Encoding and Personalization Requirements An Issuer must use a Service Code on all EMV- and VIS-Compliant Chip Cards bearing the Visa Brand Mark or Visa Brand Mark with the Electron Identifier as specified in the: EMV Integrated Circuit Card Specifications for Payment Systems Visa Integrated Circuit Card Specifications Payment Technology Standards Manual
10.8.B.1.b
10.8.B.2
10.8.B.2.a
10.8.B.2.b
The Payment Application encoded in the Magnetic Stripe must also be facilitated by the Chip. The Cardholder name in the Chip must be the same as the name displayed on the Card and encoded in the Magnetic Stripe. Information in the Chip Magnetic-Stripe Image must be the same as that encoded in the Magnetic Stripe. Effective 1 January 2009, all newly issued EMV Chip Cards and existing EMV Chip Cards on renewal must use Chip Card Verification ValueiCVV as part of the Magnetic-Stripe Image, as defined in the Payment Technology Standards Manual.1
10.8.B.2.c
10.8.B.2.d
10.8.B.2.e
252
10.8.C Magnetic-Stripe Technology
10.8.C.4 Visa Electron Cards
10.8.B.2.f
A Chip Card may facilitate access to non-Visa services provided the: Services do not compromise the security or functional integrity of the Visa Smart Payment Applications Additions of these services are managed and controlled by the Issuer or its sponsored member Issuer indemnifies Visa from any and all Claims or losses resulting from non-Visa services facilitated by the Chip Card
10.8.B.2.g
If an application effective date is provided within the Chip, it must reflect the same month as the VALID FROM date displayed on the Card, if such a date appears on the Card. The expiration date on a Visa Card, Visa Electron Card, or Card bearing the Plus Symbol must not be later than the expiration date of the Issuers Public Key, or any security feature containing an expiration date in a Chip, if one is present on the Card. Magnetic-Stripe track 2 information and the Cardholder name from track 1 must be contained in the Chip (other track 1 discretionary data is optional).
10.8.B.2.h
10.8.B.2.i
10.8.C
10.8.C.1
Magnetic-Stripe Technology
Orientation The Magnetic Stripe must be on the back of the Visa Card as specified in the Visa Product Brand Standards.
10.8.C.2
10.8.C.2.a
Magnetic-Stripe Encoding The Magnetic Stripe on a Visa Card or Visa Electron Card must be encoded on both track 1 and 2, as specified in the Payment Technology Standards Manual.1 An Issuer may encode its Card acceptance policies in the Service Code field of the Magnetic Stripe using all Service Codes valid for the applicable Card product. Service Code values must be encoded as specified in the Payment Technology Standards Manual.
10.8.C.2.b
10.8.C.3
Card Verification Value All Cards, including Emergency Replacement Cards, must be encoded with the Card Verification Value, as specified in the Card Verification Value Specifications Guide and the Payment Technology Standards Manual.
10.8.C.4
10.8.C.4.a
Visa Electron Cards An Issuer must encode the Magnetic Stripe on each Visa Electron Card as specified in the Payment Technology Standards Manual. The Issuer must encode a Service Code designated for Visa Electron Cards as specified in the Payment Technology Standards Manual.
10.8.C.4.b
A variance to this requirement applies in the jurisdiction of the LAC Region for Magnetic Stripe personalization of instant issue embossed Visa Cards.
253
Chapter 10: Card and Marks Requirements 10.9 CARD FEATURE REQUIREMENTS 10.9 CARD FEATURE REQUIREMENTS
10.9
CARD FEATURE REQUIREMENTS

Effective 1 September 2005 through 28 February 2007, an Issuer may issue or reissue a Visa Card or Visa Electron Card bearing either the: Visa Flag Symbol or Visa Electron Symbol. The Card bearing either the Visa Flag Symbol or Visa Electron Symbol must both: - Expire no later than 30 June 2011 - Comply with the Visa International Card and Marks Specifications Visa Brand Mark or Visa Brand Mark with the Electron Identifier. The Card bearing either the Visa Brand Mark or Visa Brand Mark with the Electron Identifier must comply with the Visa Product Brand Standards All newly-created Visa Cards and Visa Electron Cards issued or reissued must both: Bear either the Visa Brand Mark or Visa Brand Mark with the Electron Identifier Comply with the Visa Product Brand Standards An Issuer may issue or reissue a Card bearing either the Visa Flag Symbol or Visa Electron Symbol to deplete existing card stock. The Card bearing either the Visa Flag Symbol or Visa Electron Symbol must both: Expire no later than 30 June 2011 Comply with the Visa International Card and Marks Specifications Effective 1 July 2011, all Visa Cards and Visa Electron Cards must bear either the Visa Brand Mark or Visa Brand Mark with Electron Identifier, as specified in the Visa Product Brand Standards. Table 10-1 specifies requirements for the front of the following Cards: Embossed Visa Cards Unembossed Visa Cards Visa Electron Cards
SEE: Section 3.1.E for Account Number specifications Section 3.1.F for expiration date standards The Visa Product Brand Standards for complete embossing and printing requirements for the front and back of Visa and Visa Electron Cards
254
10.9.A Additional Card Feature Specifications
10.10.A.2 Placement
10.9.A
10.9.A.1
Additional Card Feature Specifications

Vehicle-Specific Fleet Card A Cardholder name must be replaced by an embossed vehicle license number or unique vehicle number on the front of a Vehicle-Specific Fleet Card.
10.9.A.2
Expiration Date and Card Symbol The expiration date contained in the Chip must be the same as the expiration date encoded in the Magnetic Stripe and displayed on the Card. The expiration date of proprietary services on the Card, if applicable, must not exceed the Visa or Visa Electron Payment Application expiration date.
10.9.B
Visa Electron Cards

Visa Electron Cards must not be embossed, except under specific conditions where regional variances apply.1 When used, embossing must comply with Section 10.9 or the Visa Product Brand Standards.
10.10 OTHER CARD SECURITY FEATURES

10.10.A
10.10.A.1
Chip Cards
Specifications An Issuer of Cards bearing a Chip must: Comply with the Visa Integrated Circuit Card Specifications, available from Visa Comply with the requirements specified in this section, Section 10.8.B and Chapter 3, "Issuer Requirements & Information" Ensure that any Chip used to facilitate Visa payment services complies with Visa Chip security and service-level standards Ensure that its Chip Cards meet EMV Integrated Circuit Card for Payment Systems Specifications2
10.10.A.2
Placement The Chip must: Be on the front of the Card Comply with the International Organization for Standardization Standard 78162, Reference Number ISO/IEC 78162:1988 (E) Identification on CardsIntegrated Circuit(s) Cards with ContactsPart 2: Dimensions and Locations of the Contacts
1 2
A variance to this requirement applies in the jurisdiction of the CEMEA Region. Visa may grant a variance to this requirement provided that a reasonable time limit for compliance is established.
255
Chapter 10: Card and Marks Requirements 10.10.B Printing of Card Verification Value 2 10.11.B Other Brand Marks
10.10.B
10.10.B.1
Printing of Card Verification Value 2

Visa Cards All Visa Cards must bear a Card Verification Value 2, as specified in the: Card Verification Value Specifications Guide Payment Technology Standards Manual Visa Product Brand Standards Card Verification Value 2 (CVV2) is optional for a Proprietary Card bearing a Plus Symbol.
10.10.B.2
Visa Electron Cards If the full Account Number is used, an Issuer must indent-print a Card Verification Value 2 on the back of a Visa Electron Card, as specified in the: Card Verification Value Specifications Guide Payment Technology Standards Manual Visa Product Brand Standards
10.11 MULTIPLE MARKS ON CARDS

10.11.A Hierarchy of Marks
If more than one Visa-Owned Mark is present on a Card, an Issuer must designate a Primary Mark, complying with the following hierarchy of Marks: Visa Brand Mark Visa Brand Mark with the Electron Identifier Visa Cash Symbol
10.11.B
Other Brand Marks

All other Visa-Owned Marks must: Appear together Not be separated by Non-Visa-Owned Marks
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10.12 MARKS FOR VISA CARDS AND VISA ELECTRON CARDS
10.13 PLUS PROGRAM MARKS
10.12 MARKS FOR VISA CARDS AND VISA ELECTRON CARDS

Effective 1 September 2005 through 28 February 2007, an Issuer may issue or reissue a Visa Card or Visa Electron Card bearing either the: Visa Flag Symbol or Visa Electron Symbol. The Card bearing either the Visa Flag Symbol or Visa Electron Symbol must both: - Expire no later than 30 June 2011 - Comply with the Visa International Card and Marks Specifications Visa Brand Mark or Visa Brand Mark with the Electron Identifier. The Card bearing either the Visa Brand Mark or Visa Brand Mark with the Electron Identifier must comply with the Visa Product Brand Standards All newly-created Visa Cards and Visa Electron Cards issued or reissued must both: Bear either the Visa Brand Mark or Visa Brand Mark with the Electron Identifier Comply with the Visa Product Brand Standards An Issuer may issue or reissue a Card bearing either the Visa Flag Symbol or Visa Electron Symbol to deplete existing card stock. The Card bearing either the Visa Flag Symbol or Visa Electron Symbol must both: Expire no later than 30 June 2011 Comply with the Visa International Card and Marks Specifications Effective 1 July 2011, all Visa Cards and Visa Electron Cards must bear either the Visa Brand Mark or Visa Brand Mark with Electron Identifier, as specified in the Visa Product Brand Standards.
10.13 PLUS PROGRAM MARKS

An Issuer of Proprietary Cards with Plus Program capabilities must place the Plus Symbol on all Proprietary Cards within 5 years from the beginning date of participation in the Plus Program. The presence of the Plus Symbol is optional on Visa Cards if no other ATM Mark is present on the Card.
257
Chapter 10: Card and Marks Requirements 10.14 TRADE NAME AND MARK REQUIREMENTS 10.14.B.2 Use of Non-Member Marks
10.14 TRADE NAME AND MARK REQUIREMENTS

10.14.A
10.14.A.1
Chip Cards
Visa or Visa Electron Payment Application A Card containing a Chip must bear the appropriate Mark for the Visa or Visa Electron Payment Application facilitated by the Chip.
10.14.A.2
Chip Cards Bearing a Visa-Owned Mark A Card containing a Chip bearing a Visa-Owned Mark must be capable of facilitating the Payment Application associated with that Mark.
10.14.B
10.14.B.1
Visa Cards
Member Identification The following may be printed on a Visa Card as specified in the Visa Product Brand Standards: Certain Trade Names, including those of an Issuer, an Issuers holding company Member, or an Issuers agent Member With the prior written consent of Visa: - Certain Marks associated with proprietary, local, regional, national, or multinational services - Marks to identify the services of the Issuer or Trade Names to identify the Member, in any color
10.14.B.2
10.14.B.2.a
Use of Non-Member Marks An Issuer must not use a Trade Name or Mark that identifies or is associated with a non-Member on the front of a Visa Card, unless permitted in Section 10.14.B.1. Visa may grant a variance to an Issuer located within a Region. Cards issued under this variance must not be issued to non-residents of an Issuers Region. The following must not appear on any part of a Visa Card: Any Trade Name or Mark that identifies or is associated with any entity, or its subsidiaries or affiliates, deemed competitive by the International Board, including: - American Express Company - Morgan Stanley Dean Witter & Co.1, 2 - Europay International - MasterCard International Any Trade Name or Mark that is confusingly similar to any other Visa-Owned Mark
10.14.B.2.b
A variance to this requirement applies in the jurisdiction of the U.S.A. Region for Visa Cards bearing the Pulse Mark and Cards bearing the Plus Symbol. A variance to this requirement applies in Visa Europe.
258
10.14.C Visa Electron Cards
10.14.D Cards Bearing the Plus Symbol
10.14.C
10.14.C.1
Visa Electron Cards

Use of Non-Member Marks An Issuer must have the prior approval of Visa to place a non-Member Trade Name or Mark on a Visa Electron Card. Cards issued under this section must only be issued to residents of the Issuers Region.
10.14.C.2
Restricted Use The following must not appear on a Visa Electron Card: Any Trade Name or Mark that identifies or is associated with any entity, or its subsidiaries or affiliates, deemed competitive by the International Board, including: - American Express Company - Morgan Stanley Dean Witter & Co.1 - Europay International - MasterCard International Any Trade Name or Mark that is confusingly similar to any other Visa-Owned Mark
10.14.D
Cards Bearing the Plus Symbol

A Card bearing the Plus Symbol must not bear the Marks of any entity that is ineligible for membership in Visa, or of any of the following entities, or their subsidiaries or affiliates, deemed competitive by the International Board:2 American Express Company Cirrus Morgan Stanley Dean Witter & Co.3 Europay International JCB MasterCard International A Card bearing the Plus Symbol is exempt from this requirement if it was issued under an agreement executed with Visa or the Plus System, Inc. prior to 1 October 1992. A Card bearing the Plus Symbol must not bear a Trade Name or Mark that is confusingly similar to any other Visa-Owned Mark.
1 2 3
A variance to this requirement applies in Visa Europe. At the option of Visa, a variance to this section may be granted for Chip Cards bearing the Plus Symbol. A variance to this requirement applies in the jurisdiction of the U.S.A. Region for Visa Cards bearing the Pulse Mark and Cards bearing the Plus Symbol.
259
Chapter 10: Card and Marks Requirements 10.15 CARD DESIGN CONSIDERATIONS 10.15.D Cards Bearing the Plus Symbol
10.15 CARD DESIGN CONSIDERATIONS

All Card designs must comply with the Visa Product Brand Standards.1
10.15.A
Visa Cards
The Visa Brand Mark must both: Appear as specified in the following: - Section 10.2.B - Visa Product Brand Standards Be placed on the front of the Card
10.15.B
Visa Electron Card bearing the Visa Brand Mark with the Electron Identifier
The Visa Brand Mark with the Electron Identifier must: Appear as specified in - Section 10.2.B - Visa Product Brand Standards Be placed on the front of the Card
10.15.C
Non-Standard Cards
With Visa approval, an Issuer may issue a Visa Card or Visa Electron Card in a size and design that must comply with the requirements specified in Section 3.3.H or the Visa Product Brand Standards.
SEE ALSO: Section 3.3.H
10.15.D
Cards Bearing the Plus Symbol

The physical dimensions of a Proprietary Card bearing the Plus Symbol must comply with International Organization for Standardization standards.
A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region for the Australia and New Zealand Banking Group and Citibank Taiwan
260
10.15.E Virtual Account Reference Cards
10.15.F Proximity Payment Device Requirements
10.15.E
Virtual Account Reference Cards

If a Reference Card is provided, a Virtual Account Issuer must comply with all of the following: A Reference Card may contain a printed expiration date. If the expiration date does not appear on the Card, the Issuer must communicate it to the Virtual Account Holder. A Reference Card must not be produced: - In a such a way that it could be mistaken for a Card - Using the physical Card design requirements for a Card A Reference Card must not contain any of the following: - Visa Brand Mark - Magnetic Stripe or Chip - Signature panel - Dove Design hologram - Embossed Cardholder name or Account Number - Visa International Service Center telephone number
10.15.F
Proximity Payment Device Requirements

A Proximity Payment Device must: Comply with the Visa Product Brand Standards Display the Visa Brand Mark in full color on the Proximity Payment Device front or equivalent Display the Visa contactless indicator on the Proximity Payment Device front or equivalent Display the source of funds, where required
SEE ALSO: Section 3.3.I
261
262
Merchant Data Standards
This appendix contains Merchant Category Codes, Floor Limit category codes, required Merchant name abbreviations, and other applicable Merchant data standards.
Merchant Category Code Assignments

The Merchant Category Code is a four-digit number assigned to a Merchant by an Acquirer that designates the principal trade, profession, or line of business in which the Merchant is engaged. If a Merchant is an Airline, Car Rental Company, or Hotel, the Acquirer must assign the specific code for that Merchant in the T&E 3000 range of codes. If a specific code in the 3000 range is not listed for a particular Merchant name, the Acquirer must assign the general industry code (such as 4511 for Airlines, 7512 for Car Rental Companies, or 7011 for Hotels). If a Merchant does not fit under a specific Merchant Category Code, the Acquirer must assign it a general Merchant Category Code, such as 8999. These general catch-all codes end with the numbers 99. Because Merchant Category Codes are used for a variety of reporting and risk management purposes, it is critical that the Acquirer assign the correct Merchant Category Code that best describes what the Merchant sells. Members should refer to the Visa Merchant Data Manual for further information regarding the assignment of Merchant Category Codes.
T & E Clarifications
A Merchant that manages the sales, rentals, or other uses of timeshares or condominiums must be assigned Merchant Category Code 7012, Timeshares (a non-T&E code), as specified in Volume IGeneral Rules, Section 5.1.E.10. When these Merchants operate as full-service lodging establishments (i.e., providing maid and room service) an Acquirer may assign Merchant Category Code 7011. An Acquirer may process Transactions occurring at a gift shop, restaurant, or other establishment located in a Hotel with the Merchant Category Code for the Hotel ONLY IF the Merchant bills the Transaction to the Cardholders room. If payment is made separately with a Visa Card at the Point-of-Transaction, the Acquirer must use the appropriate retail Merchant Category Code (such as 5947 for gift ships or 5812 for restaurants).
Electronic Commerce Merchants

Merchants selling over an open network such as the Internet must be assigned the MCC that best describes the merchandise or services sold. If the Merchant sells several products or services, the MCC that best describes the majority of the sales must be assigned. In addition, appropriate Electronic Commerce Indicators, as specified in (Exhibit NN) and (Exhibit OO) of the Visa U.S.A. Inc. Operating Regulations, must be included in both the Authorization Request and Clearing Messages.
263
Appendix B Merchant Data Standards Direct Marketing Merchant Category Code Assignments Direct Marketing Merchant Category Code Assignments
Direct Marketing Merchant Category Code Assignments

An Acquirer may assign one of the following direct marketing Merchant Category Codes, as applicable.
Direct Marketing Insurance Services (5960)Insurance services that may

be offered via direct mail, billing statement insert, magazine, or television advertisement. Prospective customers are given a telephone number or an address to which they reply for enrollment in the service. Services offered include all forms of life insurance, hospital indemnity insurance, accidental death and dismemberment insurance, or credit card insurance. Services are often targeted to affinity groups. Billing of insurance premiums typically takes the form of periodic (monthly, quarterly, annually) installments which continue until cancelled either by the Cardholder or the insurance company. Insurance agents are specifically excluded from this Merchant Category Code. Example: An insurance company that solicits Cardholders for credit card insurance via billing statement insert
Travel Related Arrangement Services (5962)The Merchant initiates contact with Cardholders via telephone calls, magazine, television ads, or through mailings (other than a catalog) to generate sales or to offer potential customers an incentive to call the Merchant. The Merchants direct contact methods are similar to the Outbound Telemarketing Merchant, however, only travel related arrangements are sold.
Example: Discount Travel Clubs
Catalog Merchants (5964)Goods are offered to consumers via a paper or electronic catalog. This category code is designed for Merchants with no retail (face-to-face) sales. A one-or two-page leaflet is not considered a catalog.
Example: Television shopping services, catalog services
Combination Catalog and Retail Merchants (5965)Goods are sold to

consumers via a paper or electronic catalog and at one or more retail outlets. Catalog sales must be processed under Merchant Category Code 5965 and all retail sales must be processed under the appropriate retail Merchant Category Code, for which a separate and unique Merchant name and Merchant identification number are required. Examples: Department stores with catalog subsidiaries or divisions; electronics, sports clothes/equipment, or gourmet food/equipment sold by catalog and in retail stores
264
Outbound Telemarketing Merchants (5966)The Merchant initiates contact with Cardholders (for both products and services) via telephone calls or through mailings (other than a catalog), instructing the Cardholder to call the Merchant.
This classification includes merchants known as upsellers. These merchants solicit cardholders to make additional puchases when they contact call centers to purchase products of other Direct Marketing merchants. Examples: Distributors of cosmetics, health care products, and vitamins.
Merchants classified under this MCC (5966) are considered high-risk and must be registered with the Visa High-Risk Telemarketing Merchant Registration Program.
Inbound Teleservices Merchants (5967)Non-Business-to-business audiotext/videotext and or digital content services accessed via telephone, fax, or over an open network, such as the Internet for the purchase of services or information including, but not limited to, pay-per-call services.
Examples: Note: Horoscope readings, pay-per-call services, sports scores, stock market quotations Also see Electronic Commerce/Information Services (4816) for services accessed via computer modem.
Merchants classified under this MCC (5967) are considered high-risk and must be registered with the Visa High-Risk Telemarketing Merchant Registration Program.
Continuity/Subscription Merchants (5968)Products or services are offered via subscription to a Cardholder on a continuing (monthly, quarterly) basis.
Examples: Record, tape or compact disc clubs, collectible services, periodicals
265
Appendix B Merchant Data Standards Direct Marketing Merchant Category Code Assignments Direct Marketing Merchant Category Code Assignments
Other Direct Marketers (5969)This category code is comprised of all other direct marketing companies that do not meet the criteria for any of the above categories. It includes Merchants offering one or two products per promotion, using multiple approaches (including a one-or two-page leaflet with an order form or telephone number for placing orders).
Examples: Theater or sports tickets by Mail/Phone Order, speciality items (such as kitchen tools/appliances, exercise equipment) offered only through radio or television
Not all Mail/Phone Order Transactions are necessarily direct marketing Transactions. Charitable contributions, Quasi-Cash Transactions, T&E Transactions, and Transactions occurring at health care locations effected through Mail/Phone Order are not direct marketing Transactions. Excluded are tickets ordered by telephone but paid for at the ticket booth; these are considered face-to-face transactions and must be classified under MCC 7922 - Theatrical Producers (Except Motion Picture), Ticket Agencies. Also excluded are merchants that primarily have face-to-face transactions and are not cultivating a mail/telephone order customer base, but may occasionally accept mail or telephone orders for customer convenience. These merchants must be assigned the appropriate retail merchant category code that describes their business and identify each mail/telephone transaction with the proper MO/TO or Electronic Commerce Indicator value to indicate a non face-to-face transaction.
266
Merchant Data Standards, listed in alphabetical order by Merchant type

MERCHANT TYPE A ATM Cash Disbursements Accessories - Automotive Accessories - Home Furnishings Accessories - Men's, Boys' Clothing Accessories - Recreational Vehicles Accessories - Women's Accessory, Specialty Shops Accessory ShopsNot Elsewhere Classified Account Funding - Financial Institution Account Funding - Non-Financial Institution Accounting, Auditing, Bookkeeping Services Active Wear - Sports Apparel Ad Agencies Advertising Services Agencies - Advertising Agencies - Consumer Credit Reporting Agencies - Detective Agencies Agencies - Employment, Temporary Help Services Agencies - Protective Services, Including Armored Cars, Guard Dogs Agencies - Security Services Agencies - Ticket, Theatrical Producers Agricultural Cooperative Air Ambulance Services Air Conditioning Contractors Air Conditioning, Refrigeration Repair Shops Air or Ground Courier Services Aircraft Rentals 6011 5533 5719 5611 5561 5631 5699 6012 6051 8931 5655 7311 7311 7311 7321 7393 7361 7393 7393 7922 0763 4119 1711 7623 4215 7999 MCC
This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. This symbol indicates a new MCC or a change in the MCC. International Airline Program Participant
267
Appendix B Merchant Data Standards
MERCHANT TYPE Airlines, Air CarriersNot Elsewhere Classified Airplane, Aircraft Dealers Airport Shuttle Transportation Airports, Flying Fields, and Airport Terminals Alarm Systems, Services Alcohol - Liquor Stores Alcohol, Drug Abuse Counseling Alcoholic Beverages - Drinking Establishments Alimony Payments All-Terrain Vehicle Dealers Alterations Alumni/Alumnae Associations Ambulance Services Ammunition Stores Amusement Parks, Circuses, Carnivals, and Fortune Tellers Amusement Supplies - Video, Game Animal Boarding Services Animal Breeders Animal Doctors, Hospitals Animal Grooming Services Animal Training Animals, Pet Shops Answering Services - Telephone Antique Automobiles Antique Reproductions Antique Shops - Sales, Repairs, and Restoration Services ApparelNot Elsewhere Classified
MCC 4511 5599 4789 4582 7393 5921 7277 5813 9211 5599 5697 8641 4119 5999 7996 7993 7299 7299 0742 7299 7299 5995 7399 5521 5937 5932 5699
268
MERCHANT TYPE Apparel - Children's, Infants' Wear Apparel - Clothing Rental - Costumes, Formal Wear, Uniforms Apparel - Family Clothing Stores Apparel - Furriers, Fur Shops Apparel - Men's, Boys' Clothing Apparel - Men's, Women's Clothing Stores Apparel - Sports, Riding Apparel Stores Apparel - Tailors, Seamstresses, Mending, Alterations Apparel - Women's Accessory, Specialty Shops Apparel - Women's Ready-to-Wear Stores Appliance Rentals Appliance Repair Shops Appliance Stores - HouseholdNot Elsewhere Classified Appraisers Aquariums, Seaquariums, Dolphinariums Arboretums Arcades - Video Games Architectural, Engineering, Surveying Services Arenas - Sports Armored Cars Art Dealers, Galleries Art Museums Art Schools Art, Graphics Services Artist's Supply, Craft Shops Asphalt Contractors Associations - Automobile
MCC 5641 7296 5651 5681 5611 5691 5655 5697 5631 5621 7394 7629 5722 8999 7998 7991 7994 8911 7941 7393 5971 7991 8299 7333 5970 1771 8675
269
MERCHANT TYPE Associations - Civic, Social, Fraternal Associations Athletic Apparel Stores Athletic Clubs - Physical Fitness Athletic Fields Athletic Shoe Stores Atlas, Map Stores Attorneys Auction Houses Audiotext Merchants Auditing Services Auto Detailing Automated Cash Disbursements Automated Fuel Dispensers Automated Referral Service (FOR VISA USE ONLY) Automobile - Motor Vehicle Supplies, New Parts Automobile - Parts, Accessories Stores Automobile Associations Automobile Clubs Automobile Driving Instruction Automobile Insurance - Sales (Direct Marketing) Automobile Insurance - Sales (Non-Direct Marketing) Automobile Parking Lots, Garages Automobile Rental Agency Automobile Towing Services Automobile/Truck Dealers (New/Used) Sales, Service, Repairs, Parts, Leasing Automobile/Truck Dealers (Used Only) Automotive Body Repair Shops
MCC 8641 5655 7997 7941 5661 5999 8111 8999 5967 8931 7542 6011 5542 9700 5013 5533 8675 8675 8299 5960 6300 7523 7512 7549 5511 5521 7531
270
MERCHANT TYPE Automotive Cleaning, Waxing Automotive Dealers, MiscellaneousNot Elsewhere Classified Automotive Glass Repair and Replacement Automotive Paint Shops Automotive Parts and Accessories Stores Automotive Race Tracks - Non Participatory Automotive Service Shops (Non-Dealer) Automotive Tire Stores Aviation Fuel Aviation Instruction Awnings - Residential, Commercial B Baby Clothing Babysitting Services Backpacking Equipment Bagel Shops Bail, Bond Payments Bait, Tackle Stores Bakeries Ballet Schools Balloon Bouquets Ballooning Ballroom Dance Instruction Bands, Orchestras, and Miscellaneous EntertainersNot Elsewhere Classified Banks - Financial Institutions - Automated Cash Disbursements Banks - Financial Institutions - Manual Cash Disbursements Banks - Financial Institutions - Merchandise, Services
MCC 7542 5599 7538 7535 5533 7941 7538 5532 5983 8299 5998
5641 8351 5941 5462 9223 5941 5462 7911 5992 7999 7911 7929 6011 6010 6012
271
MERCHANT TYPE Beauty and Barber Shops Bars Batting Cages Beauty Salons Beauty Spas Beauty Supply Stores Bed & Breakfast Establishments Bed, Bath Shops Bedding, Mattress Stores Beer Parlors Betting, including Lottery Tickets, Casino Gaming Chips, Off-Track Betting, and Wagers at Race Tracks Betting - Casino Gaming Chips Betting - Lottery Tickets Betting - Off-Track Betting - Wagers Bicycle Rentals Bicycle Shops - Sales, Service Billiard Parlors Billiard Tables - Sales Billiard, Pool Establishments Blood Banks Blueprinting Services Blueprinting, Photocopying Services Boarding Services - Animal Boat Dealers Boat Rentals and Leasing Boating Clubs
MCC 7230 5813 7999 7230 7298 5999 7011 5719 5712 5813 7995 7995 7995 7995 7995 7999 5940 7932 5941 7932 8099 7338 7332 7299 5551 4457 7997
272
MERCHANT TYPE Body Piercing, Tattoo Parlors Body Repair Shops - Automotive Bond Dealers Bond Payments Book Stores Bookbinding Services Bookkeeping Services Books, Periodicals, Newspapers Boot Shops Botanical Gardens Bottled and Distilled Water Dealers Bowling Alleys Boys' Camps Boys' Clothing, Accessories Breeders - Animal Breweries, Bars Bridal Shops Bridge, Toll Fees Brokers - Mortgage, Loan Brokers - Securities, Mutual Funds, Stocks, Commodities, Bonds Building Contractors - Residential, Commercial Building Materials Burglar Alarm Companies - Home/Business Security Bus Lines Business ServicesNot Elsewhere Classified Business Supplies - Stationery, Office, Printing, Writing Supplies Business, Secretarial Schools (Non-Graduate)
MCC 7299 7531 6211 9223 5942 2741 8931 5192 5661 7991 5999 7933 7032 5611 7299 5813 5621 4784 8999 6211 1520 5211 7393 4131 7399 5111 8244
273
MERCHANT TYPE Butcher Shops Buying and Shopping Services and Clubs C CD, Cassette, Record Stores Cable and Other Pay Television Services Cablegrams Cabs, Taxicabs, Limousines Cafes, Restaurants Cafeterias Cake Shops Camcorders, Other Electronics Camcorders, Photographic Equipment Camera, Photographic Supply Stores Campgrounds, Trailer Parks Camper, Recreational and Utility Trailer Dealers Camping - Trailer Parks, Campgrounds Camping Equipment Camps - Boys', Girls' Camps - Sporting, Recreational Candy, Nut, Confectionery Stores Car Body Repair Shops Car and Truck Dealers (New and Used) Sales, Service, Repairs, Parts, and Leasing Car and Truck Dealers (Used Only) Sales, Service, Repairs, Parts, and Leasing Car Paint Shops Car Parking Lots Car Parts, Accessories Stores
MCC 5422 7278
5735 4899 4821 4121 5812 5812 5462 5732 5946 5946 7033 5561 7033 5941 7032 7032 5441 7531 5511 5521 7535 7523 5533
274
MERCHANT TYPE Car Rental AgenciesNot Elsewhere Classified Car Service Shops Car Tires - New Only Car Tires - Retreads Car Washes Cardholder-Activated Fuel Dispensers Carnivals Carpentry Contractors Carpet, Rug Stores Carpet, Upholstery Cleaning Cash - Banks, Credit Unions, Financial Institutions, Automated Cash Disbursement Cash - Banks, Credit Unions, Financial Institutions, Manual Disbursement Casino Gaming Chips Catalog Merchant - Direct Marketing Catalog, Retail Merchant - Direct Marketing Caterers Cellular Telephone Equipment Cellular Telephone Service Cement Contractors Central Reservation Services Chambers of Commerce Chapels Charitable, Social Service Organizations Charter Buses Cheese Shops Chemical Dependency Treatment Centers Chemicals, Allied ProductsNot Elsewhere Classified
MCC 7512 7538 5532 7534 7542 5542 7996 1750 5713 7217 6011 6010 7995 5964 5965 5811 4812 4814 1771 7011 8641 8661 8398 4722 5451 8099 5169
275
MERCHANT TYPE Child Care Services Child Support Payments Children - Day Care Services Children's Camps Children's Uniforms Children's, Infants' Wear Stores Chimney Cleaning Service China, Crystal Stores Chiropodists, Podiatrists Chiropractors Chocolate Shops Churches - Religious Organizations Cigar Stores, Stands Cinemas Circuses, Amusement Parks, Carnivals Civic, Social, Fraternal Associations Classified Ads - Newspaper Classified Ads - Newspaper (via Direct Marketing) Cleaning Preparations Cleaning, Maintenance, and Janitorial Services Cleaning, Polishing - Automotive Clinics - Pet Clock Repair Clock Shop Clothing - Children's, Infants' Wear Stores Clothing - Family Clothing Stores Clothing - Formal Wear
MCC 8351 9211 8351 7032 5137 5641 7699 5950 8049 8041 5441 8661 5993 7832 7996 8641 7311 5969 2842 7349 7542 0742 7631 5944 5641 5651 5699
276
MERCHANT TYPE Clothing - Furriers, Fur Shops Clothing - Men's, Boys' Clothing, Accessory Stores Clothing - Men's, Women's Clothing Stores Clothing - Miscellaneous Apparel, Accessory ShopsNot Elsewhere Classified Clothing - Sports Apparel, Riding Apparel Stores Clothing - Tailors, Seamstresses, Mending, Alterations Clothing - Women's Accessory, Specialty Shops Clothing - Women's Ready-To-Wear Stores Clothing Rental - Costumes, Uniforms, Formal Wear Club Stores - Wholesale Clubs Clubs - Automobile Clubs - Boating Clubs - Gun Clubs - Historical Clubs - Professional Sports Clubs - Racquetball Clubs - Sailing Clubs - Sports Clubs - Tennis Clubs - Yacht Coach Lines Coal Dealers Coat Stores - Furriers Coat Stores - Women's Cocktail Lounges Coffee Shops Coffee Stores
MCC 5681 5611 5691 5699 5655 5697 5631 5621 7296 5300 8675 7997 7997 8699 7941 7997 7997 7997 7997 7997 4131 5983 5681 5621 5813 5812 5499
277
MERCHANT TYPE Coin Stores Collectibles, Memorabilia Stores - Sports and Hobby Colleges, Universities, Professional Schools, Junior Colleges Comedy Clubs Commercial Artists Commercial Clothing - Men's, Women's, Children's Commercial Cooking, Food Service Equipment Commercial EquipmentNot Elsewhere Classified Commercial Footwear Commercial Furniture Commercial Photography, Art, Graphics Commercial Property Rentals Commercial Sports, Professional Sports Clubs, Athletic Fields, and Sports Promoters Commodity Dealers Communications Equipment Community Assessed Penalties Community Colleges Commuter Transportation - Ferries Commuter Transportation - Railways Compact Disc, Cassette, Record Stores Computer Catalog Merchants - Electronic Computer Hardware (and Other Electronics) Computer Maintenance, Repair, ServicesNot Elsewhere Classified Computer Network/Information Services Computer Programming, Data Processing, and Integrated Systems Design Services Computer Software Design
MCC 5972 5999 8220 5813 7333 5137 5046 5046 5139 5021 7333 6513 7941 6211 5065 9222 8220 4111 4111 5735 5964 5732 7379 4816 7372 7372
278
MERCHANT TYPE Computer Software Stores Computer Training Schools Computers, Computer Peripheral Equipment, Software Concrete Work Contractors Confectionery Shops Conference Management Services Consignment Shops Construction Companies Construction Materials Construction MaterialsNot Elsewhere Classified Consultants - Management Consultants - Marketing Consultants - Public Relations Consulting, Management Services Consumer Credit Reporting Agencies Continuity/Subscription Merchant - Direct Marketing Contractors - Air Conditioning Contractors - Carpentry Contractors - Concrete Work Contractors - Decorating Contractors - Demolition Services Contractors - Electrical Contractors - Garage Door Installation Contractors - General Contractors - Residential, Commercial Contractors - Glasswork Contractors - Heating Contractors - Insulation
MCC 5734 8244 5045 1771 5441 7399 5931 1520 5211 5039 7392 7392 7392 7392 7321 5968 1711 1750 1771 1799 1799 1731 1799 1520 1799 1711 1740
279
MERCHANT TYPE Contractors - Masonry Contractors - Painting, Home and Building Contractors - Paper Hanging Contractors - Plastering Contractors - Plumbing Contractors - Roofing Contractors - Sheet Metal Work Contractors - Siding Contractors - Special Trade ContractorsNot Elsewhere Classified Contractors - Stonework Contractors - Tile Setting Contractors - Welding Contractors - Well Drilling Convalescent Homes Convenience Stores Convention Bureaus Cookie Stores Cooking Schools Cookware Stores Copy Services - Photographic, Photocopy, Microfilm Supplies Copy, Reproduction Services Correspondence Schools Cosmetic Distributors Cosmetic Stores Cosmetic Surgeons Costume Jewelry - Women's Accessory, Specialty Shops
MCC 1740 1799 1799 1740 1711 1761 1761 1761 1799 1740 1740 1799 1799 8050 5499 7399 5462 8299 5719 5044 7338 8241 5122 5977 8011 5631
280
MERCHANT TYPE Costume Rental Counseling ServicesDebt, Marriage, and Personal Country Clubs County Fairs Courier ServicesAir and Ground, and Freight Forwarders Court Costs, Including Alimony, Child Support Court Stenographer Craft Shops Credit Counseling Credit Reporting Agencies Credit Unions - Financial Institutions - Automated Cash Disbursements Credit Unions - Financial Institutions - Manual Cash Disbursements Credit Unions - Financial Institutions - Merchandise, Services Crematories Cruise Lines Crystal Stores Culinary Instruction Currency - Foreign (Non-Financial Institutions) Curtain Stores Custodial Services Custom Made Clothing Custom Made Furniture Customs Bureaus Cut Glass, Crystal Cutlery - Kitchen Cutlery - Sporting Knives DJs - Dance Bands
MCC 7296 7277 7997 7996 4215 9211 8999 5970 7277 7321 6011 6010 6012 7261 4411 5950 8299 6051 5714 7349 5697 5712 9311 5950 5719 5941 7929
281
MERCHANT TYPE D DMV - Department of Motor Vehicles Dairy Products Stores Dance Bands Dance Halls, Studios, Schools Data Processing Services Dating, Escort Services Day Care Services Dealers - Airplane, Aircraft Dealers - Antique Automobiles Dealers - Art Dealers, Galleries Dealers - Automobile/Truck (New/Used) Sales, Service, Repairs, Parts, Leasing Dealers - Automobile/Truck (Used Only) Dealers - Boat Dealers - Fuel Dealers, Fuel Oil, Wood, Coal, Liquefied Petroleum Dealers - Golf Carts Dealers - Ice Dealers - Miscellaneous Automotive DealersNot Elsewhere Classified Dealers - Mobile Home, Parts, Equipment Dealers - Motor Home Dealers - Motorcycle, Moped, Motor Scooters Dealers - Newspapers Dealers - Recreational, Utility Trailer, Camper Dealers Dealers - Securities, Mutual Funds, Stocks, Commodities, Bonds Dealers - Snowmobile Debt Counseling Decorating Contractors
MCC
9399 5451 7929 7911 7372 7273 8351 5599 5521 5971 5511 5521 5551 5983 5599 5999 5599 5271 5592 5571 5994 5561 6211 5598 7277 1799
282
MERCHANT TYPE Decorators - Interior Delicatessens Delivery Services - Local Demolition Services Dental Equipment, Supplies Dental Laboratories Dentists and Orthodontists Department Stores Department of Motor Vehicles Dermatologists Detective Agencies, Protective Agencies, and Security Services, Including Armored Cards and Guard Dogs Detergents Diamond Stores Diaper Services Diners - Eating Establishments Direct Marketing - Catalog Merchant Direct Marketing - Combination Catalog and Retail Merchant Direct Marketing - Continuity/Subscription Merchant Direct Marketing - Inbound Teleservices Merchant Direct Marketing - Insurance Services Direct Marketing - Other Direct MarketersNot Elsewhere Classified Direct Marketing - Outbound Telemarketing Merchant Direct Marketing - Travel-Related Arrangement Services Discotheques Discount Goods - Wholesale Clubs Discount Stores
MCC 1799 5499 4214 1799 5047 8071 8021 5311 9399 8011 7393 5169 5944 7210 5812 5964 5965 5968 5967 5960 5969 5966 5962 5813 5300 5310
283
MERCHANT TYPE Disinfecting Services Distributor - Motion Picture, Video Tape Production, Distribution Distributors - Drugs, Druggists' Sundries, Toiletries Doctors and PhysiciansNot Elsewhere Classified Doctors - Chiropodists, Podiatrists Doctors - Chiropractors Doctors - Optometrists, Ophthalmologists Dog Grooming Services Dog Training Dolphinariums Door-to-Door Sales Doughnut Shops Drapery Cleaning Drapery, Windowcovering, and Upholstery Stores Dress Shops Dressmakers Dried Fruit Shops Drinking Places (Alcoholic Beverages)Bars, Taverns, Cocktail Lounges, Nightclubs, and Discotheques Driver Education Class, School Drug Stores, Pharmacies Drug, Alcohol Abuse Counseling Drugs, Drug Proprietaries, Druggist Sundries Dry Cleaners Durable Goods Duty Free Stores DVD/Video Tape Rental Store
MCC 7342 7829 5122 8011 8049 8041 8042 7299 7299 7998 5963 5462 7217 5714 5621 5697 5441 5813 8299 5912 7277 5122 7216 5099 5309 7841
284
MERCHANT TYPE E Eating Places and Restaurants Educational ServicesNot Elsewhere Classified Educational, Training Film Production Elder-Care Housing Electric Razor Stores - Sales, Service Electric Utilities Electrical Contractors Electrical Parts, Equipment Electrical Supplies Electrical, Small Appliance Repair Shops Electronic Bulletin Board Access Electronic Computer Catalog Merchants Electronic Parts Electronics Repair Shops Electronics Stores Elementary, Secondary Schools Emergency Vehicle Services Employment Agencies and Temporary Help Services Engineering Services Entertainers, Bands, Orchestras Entertainment - Movie Theaters Equestrian Apparel Equipment - CommercialNot Elsewhere Classified Equipment - Computers, Computer Peripheral Equipment, Software Equipment - Electrical Parts, Equipment Equipment - Hardware, Equipment, Supplies
MCC
5812 8299 7829 8050 5997 4900 1731 5065 5251 7629 4816 5964 5732 7622 5732 8211 4119 7361 8911 7929 7832 5655 5046 5045 5065 5072
285
MERCHANT TYPE Equipment - Heating Equipment, Supplies Equipment - Medical, Dental, Ophthalmic, Hospital Equipment, Supplies Equipment - Mobile Home Parts Equipment - Patient Monitoring Equipment - Photographic Supply Stores Equipment - Photographic, Photocopy, Microfilm Equipment, Supplies Equipment - Plumbing Equipment, Supplies Equipment - Telecommunications Equipment - Water Conditioning, Purification, Softening Equipment, Tool, Furniture, and Appliance Rental and Leasing Equipment Stores Escort Services Exchange - Foreign Currency (Non-Financial Institutions) Exercise Clubs Exercise Equipment Exhibits Expositions Exterminating, Disinfecting Services Exterminators Eye Doctors - Optometrists, Ophthalmologists Eyeglass Stores F Fabric Goods Fabric Stores Fairs Family Clothing Stores Family Counseling
MCC 5074 5047 5271 5047 5946 5044 5074 4812 5074 7394 5712 7273 6051 7997 5941 7991 7991 7342 7342 8042 8043
5131 5949 7996 5651 7277
286
MERCHANT TYPE Farm Management Services Fast Food Restaurants Faxing Services Fees - Bridge, Toll Fees - Court Ferries Fertility Clinics Filling Stations - Automotive Gasoline Film Developing Film Production Film Production, Distribution Films - Movie Theaters Financial Counseling Service Financial Institutions - Automated Cash Disbursements Financial Institutions - Manual Cash Disbursements Financial Institutions - Merchandise, Services Financial Planners Fines Fingernail Salons Fire Alarm Companies - Home/Business Security Fire Departments Fire Extinguishers Firearms, Ammunition Stores Firearms, Ammunition Stores Fireplaces, Fireplace Screens, Accessories Stores Fireworks Stores Fish, Seafood Markets
MCC 0763 5814 4814 4784 9211 4111 8099 5541 7395 7333 7829 7832 7277 6011 6010 6012 8999 9222 7230 7393 9399 5099 5999 5099 5718 5999 5422
287
MERCHANT TYPE Fishing - Equipment, Bait, Tackle Fitness Clubs Floor Covering Stores Florist Supplies, Nursery Stock, Flowers Florists Flower Shops Flying Fields Flying Instruction Food - Fast Food Restaurants Food Preparation - Catering Food Service Equipment - Commercial Cooking Equipment Food Stores - Convenience Food Stores - Grocery Stores, Supermarkets Food Testing Services Foot Doctors Footwear - Commercial Footwear Stores Foreign Currency (Non-Financial Institutions) Forensic Laboratories Formal Wear Rental Fortune Tellers, Mystics, Tarot Readings Frame Shops - Photograph, Poster Fraternal Associations Freezer, Locker Meat Provisioners Freight - Rail, Train Transportation Freight Carriers, Trucking and Storage Freight Forwarders, Courier Services
MCC 5941 7997 5713 5193 5992 5992 4582 8299 5814 5811 5046 5499 5411 8734 8049 5139 5661 6051 8734 7296 7996 5999 8641 5422 4011 4214 4215
288
MERCHANT TYPE Frozen Meats, Seafood Fruit Markets Fuel DealersFuel Oil, Wood, Coal, and Liquefied Petroleum Fuel Dispensers - Automated Fuel Products, Services Fund-Raising - Political Fund-Raising Organizations - Non Political Fund-Raising Organizations - Political Funeral Services, Crematories Furnace Cleaning Service Furniture - Office, Commercial Furniture Rental FurnitureReupholstery, Repair, and Refinishing Furniture, Home Furnishings, Equipment Stores, Except Appliances Furriers, Fur Shops G Galleries, Art Dealers Game Supplies - Video, Amusement Games Instruction Games Stores Garage Door Installation Garages, Parking Garbage Collectors Gardening Services Gardening Supplies Gardening Supplies
MCC 5422 5499 5983 5542 5172 8641 8398 8651 7261 7699 5021 7394 7641 5712 5681
5971 7993 7999 5945 1799 7523 4900 0780 5261 5193
289
MERCHANT TYPE Gardens - Botanical Garment Services Gas Lighting Fixtures Gas Pumps (Automated Fuel Dispensers) Gas Stations With or Without Ancillary Services Gas Utilities Gasoline - Self Service Terminals Gasoline - Service Stations GCCS Emergency Services Gems, Precious Metals, Jewelry Gemstones, Precious Stones, Metals, Watches, Jewelry General Contractors - Residential, Commercial General Merchandise - Miscellaneous Gift, Card, Novelty, Souvenir Shops Girls' Camps Glass, Paint, and Wallpaper Stores Glassware/Crystal Stores Glasswork Contractors Golf - Driving Ranges Golf Courses - Private Golf Courses - Public Golf Equipment Goods - DurableNot Elsewhere Classified Goods - NondurableNot Elsewhere Classified Gourmet Food Stores Government ServicesNot Elsewhere Classified Grade Schools
MCC 7991 7210 5099 5542 5541 4900 5542 5541 9702 5944 5094 1520 5399 5947 7032 5231 5950 1799 7999 7997 7992 5941 5099 5199 5499 9399 8211
290
MERCHANT TYPE Graduate Schools Grammar Schools Graphic Designers Graphics - Commercial Gravestones, Monuments - Retail Sales, Installation Gravestones, Monuments - Wholesale, Installation Greenhouses Grocery Stores and Supermarkets Ground or Air Courier Services Guard Dogs Guest Speakers, Lecturers Guitar Stores Gun Clubs Gun Shops H Hair Accessories Hair Cutting Hair Pieces, Extensions Hair Replacement - Non-Surgical Hair Replacements - Surgical Hair Salons Hair Styling Hairdressers Hand Made Clothing Hand Tools Hand Tools Handbag Stores
MCC 8220 8211 8999 7333 5999 5099 5261 5411 4215 7393 8999 5733 7997 5941
5131 7230 5698 5698 8099 7230 7230 7230 5697 5251 5072 5631
291
MERCHANT TYPE Harbors Hardware - Computer Hardware Stores Hardware, Equipment, Supplies Hat Cleaning Shops Hat Shops - Men's Hat Shops - Women's Headstones, Monuments Health Clubs Health Food Stores Health Insurance - Sales Health Practitioners - DoctorsNot Elsewhere Classified Health Practitioners, Medical ServicesNot Elsewhere Classified Health, Beauty Spas Hearing AidsSales, Service, and Supplies Hearing Testing Services Hearth, Accessories Stores Heating - Fireplace, Accessories Stores Heating Contractors Heating Equipment, Supplies Heating, Plumbing, and Air Conditioning Contractors High Fidelity Equipment High Schools Hiking Equipment Historical Clubs Hobby Shops Hobby, Toy and Game Shops
MCC 4468 5045 5251 5072 7251 5611 5631 5999 7997 5499 6300 8011 8099 7298 5975 8099 5718 5718 1711 5074 1711 5732 8211 5941 8699 5945 5945
292
MERCHANT TYPE Home Furnishing Specialty Stores - Miscellaneous Home Furnishings, Furniture Home Heating Fuel Dealers Home Security Systems Home Supply Warehouse Stores Home Window Replacement Homeowners Insurance - Sales Horse Boarding Services Horseback Riding Horticultural Services Hospice Facilities Hospital Equipment, Supplies Hospitals Hospitals - Pet Hot Tub, Sauna Shops Hot Tubs, Spas - Sales, Service, Supplies Hotels House Cleaning Services Household Appliance Stores Housekeeping Services Housewares Stores Housing - Rental Services Hunting Equipment, Supplies Hunting Licenses I Ice Cream Shops Ice Dealers
MCC 5719 5712 5983 7393 5200 1799 6300 7299 7999 0780 8050 5047 8062 0742 7298 5996 7011 7349 5722 7349 5719 7299 5941 7999
5499 5999
293
MERCHANT TYPE In-Line Skates Shops Inbound Teleservices Merchant - Direct Marketing Income Tax Service Industrial SuppliesNot Elsewhere Classified Infants' Clothing Information Retrieval Services Information Services - via Computer Networks Inns Instruction - Dance Schools Instruction - Games Instruments - Musical Insulation Contractors Insurance Sales, Underwriting, and Premiums Insurance Services - Direct Marketing Interior Decorators Intra-Company Purchases Investment Firms - Dealers, Brokers J Janitorial Services Jeans, Denim Clothing Stores Jet Skis - Rental, Leases Jewelry - Costume Jewelry - Fine Jewelry - Fine Jewelry Repair Jewelry Stores, Watches, Clocks, Silverware Stores Job Training Services
MCC 5941 5967 8931 5085 5641 7375 4816 7011 7911 7999 5733 1740 6300 5960 1799 9950 6211
7349 5651 4457 5631 5094 5944 7631 5944 8299
294
MERCHANT TYPE Journals Junior Colleges Junk Yards K Karate Schools Kennels - Animal Keys - Locksmith Kindergartens Kitchenware Stores Knitting Shops L Labor Unions Laboratories - Medical, Dental Laboratories - Testing (Non-Medical) Lamp, Lighting Shops Landscaping, Horticultural Services Language, Translation Services Laundries - Family, Commercial Laundromats Laundry - Dry Cleaners Laundry, Cleaning, Garment Services Law Offices Lawn, Garden Supply Lawyers Leasing - Automobile/Truck Leasing Services - Equipment Leasing Services - Motor Homes, Recreational Vehicles
MCC 5192 8220 5935
8299 7299 7399 8211 5719 5949
8699 8071 8734 5719 0780 7399 7211 7211 7216 7210 8111 5261 8111 5511 7394 7519
295
MERCHANT TYPE Leasing Services - Trucks, Utility Trailers Leather Goods Stores Lecturers Legal Services and Attorneys Life Insurance - Sales Lighting Fixtures, Supplies Limousines Linen Shops Lingerie Stores Linoleum Stores Liquefied Petroleum Dealers Liquor Stores Local Delivery Service Local Telecommunication Service Local and Suburban Commuter Passenger Transportation, Including Ferries Locksmiths Lodging - Hotels, Motels, Resorts, Central Reservation ServicesNot Elsewhere Classified Long Distance Telecommunication Service Long Distance Trucking Services Lottery Tickets Lounges Lube Stations - Quick Stop Luggage Luggage, Leather Goods Stores Lumber, Building Materials Stores
MCC 7513 5948 8999 8111 6300 5251 4121 5719 5631 5713 5983 5921 4214 4814 4111 7399 7011 4814 4214 7995 5813 7538 5099 5948 5211
296
MERCHANT TYPE M Machine Shops Made-to-Order Clothing Made-to-Order Furniture Magazine Subscriptions (Direct Mail Only) Magazines (Newsstands) Magazines Magic Shops Magicians Mail, Packing Stores, Services Maintenance - Computer Maintenance, Repair, ServicesNot Elsewhere Classified Maintenance Services Make-Up Stores Make-Up Studios Management Consultants Management, Consulting, Public Relations Services Manicurist Manual Cash Disbursements Map, Atlas Stores Marina Service Stations Marinas, Marine Service, and Supplies Market Research Firms Marketing Consultants Marriage Counseling Masonry, Stonework, Tile Setting, Plastering, Insulation Contractors Massage - Therapeutic
MCC
7699 5697 5712 5968 5994 5192 5999 7929 7399 7379 7349 5977 7230 7392 7392 7230 6010 5999 5541 4468 8999 7392 7277 1740 8099
297
MERCHANT TYPE Massage Parlors Materials - Cleaning, Polishing, Sanitation Materials - ConstructionNot Elsewhere Classified Materials - Lumber, Building Maternity Stores Mattress Stores Meat Markets, Meat Lockers Medical Insurance - Sales Medical Professionals - Chiropractors Medical Professionals - Dentists, Orthodontists Medical Professionals - DoctorsNot Elsewhere Classified Medical Professionals - Hospitals Medical Professionals - Medical Services, Health PractitionersNot Elsewhere Classified Medical Professionals - Medical, Dental Laboratories Medical Professionals - Nursing, Personal Care Facilities Medical Professionals - Opticians Medical Professionals - Optometrists, Ophthalmologists Medical Professionals - Osteopaths Medical Professionals - Podiatrists Medical Services, Health PractitionersNot Elsewhere Classified Medical, Dental Laboratories Medical, Dental, Ophthalmic, Hospital Equipment, Supplies Medicine - Prescriptions, Pharmacies Meeting Planning Services Membership Clubs (Sports, Recreation, Athletic), Country Clubs, and Private Golf Courses Membership OrganizationsNot Elsewhere Classified
MCC 7297 2842 5039 5211 5621 5712 5422 6300 8041 8021 8011 8062 8099 8071 8050 8043 8042 8031 8049 8099 8071 5047 5912 7399 7997 8699
298
MERCHANT TYPE Memorabilia, Souvenir Shops Men's Uniforms Men's, Boys' Clothing and Accessories Stores Men's, Women's Clothing Stores Mending, Alterations Mental Health Practitioners Merchandise, Services - Financial Institutions Message, Paging Services Metal Service Centers, Offices Microbreweries, Bars Microfilm Supplies Middle Schools Mini Markets Miniature Golf Miscellaneous Apparel, Accessory Shops Miscellaneous Automotive, Aircraft, and Farm Equipment DealersNot Elsewhere Classified Miscellaneous Food StoresConvenience Stores and Specialty, Markets Miscellaneous General Merchandise Miscellaneous Home Furnishing Specialty Stores Miscellaneous Other ServicesNot Elsewhere Classified Miscellaneous Personal ServicesNot Elsewhere Classified Miscellaneous Publishing, Printing Miscellaneous Repair Shops, Related ServicesNot Elsewhere Classified Miscellaneous Special ContractorsNot Elsewhere Classified Miscellaneous Transportation ServicesNot Elsewhere Classified Miscellaneous, Specialty Retail Stores Mobile Home Dealers, Parts, Equipment
MCC 5947 5137 5611 5691 5697 8099 6012 7399 5051 5813 5044 8211 5499 7999 5699 5599 5499 5399 5719 7299 7299 2741 7699 1799 4789 5999 5271
299
MERCHANT TYPE Modeling Schools Money - Foreign Currency (Non-Financial Institutions) Money Orders - Not Wire Transfer (Non-Financial Institutions) Money Orders - Wire Transfer Monuments, Gravestones - Sales, Installation Moped Dealers, Parts, Accessories Mortgage Brokers Mortgage Companies - Financial Institutions Mortgage Companies - Non-Financial Institutions Mortuaries, Morticians Mosques Motels Motion Picture Theaters Motion Picture, Video Tape Production, Distribution Motorcycle Rentals Motor Freight Carriers and TruckingLocal and Long Distance, Moving and Storage Companies, and Local Delivery Motor Home Dealers Motor Homes, Recreational Vehicle Rentals Motor Scooter Dealers, Parts, Accessories Motor Vehicle Dealers (New/Used) Motor Vehicle Supplies, New Parts Motor Vehicle Supplies, Parts Motor Vehicle Violations Motorboat Dealers Motorcycle Shops, Dealers Mountain Bikes
MCC 8299 6051 6051 4829 5999 5571 8999 6012 6051 7261 8661 7011 7832 7829 7999 4214 5592 7519 5571 5511 5013 5533 9222 5551 5571 5940
300
MERCHANT TYPE Movie Theaters Moving Companies Moving, Storage Companies Muffler Shops Museums Music Bands Music Stores - Prerecorded Records, CDs, Cassettes Music StoresMusical Instruments, Pianos, and Sheet Music Musical Instruments Musicians Mutual Funds Brokers N Nail Salons Nannies Necktie Stores Needlework Shops News Dealers, Newsstands Newspapers Newspapers, Newspaper Agencies Nightclubs Non-Financial InstitutionsForeign Currency, Money Orders (not Wire Transfer), Travelers Cheques Nondurable GoodsNot Elsewhere Classified Notions Novelty Shops Numismatic Supplies Nurseries and Lawn and Garden Supply Stores Nursery Schools
MCC 7832 4214 4214 7538 7991 7929 5735 5733 5099 7929 6211
7230 8351 5611 5949 5994 5994 5192 5813 6051 5199 5131 5947 5972 5261 8351
301
MERCHANT TYPE Nursery Stock Nursing Homes Nursing, Personal Care Facilities Nut Shops O Obstetricians Off-Track Betting Office Machine Repair Shops Office Supplies (Business-toBusiness) Office Supply Stores Office, Commercial Furniture Oil Changers - Lube Stations Oil Dealers Optometrists and Ophthalmologists Optical Goods Opticians, Optical Goods, Eyeglasses Optometrists, Ophthalmologists Orchards Orchestras Organizations - Charitable, Social Service Organizations - Membership OrganizationsNot Elsewhere Classified Organizations - Non Political Organizations - Political Organizations - Religious Orthodontia Supplies Orthodontists Orthopedic Goods - Prosthetic Devices
MCC 5193 8050 8050 5441
8011 7995 7629 5111 5943 5021 7538 5983 8042 8043 8043 8042 0763 7929 8398 8699 8398 8651 8661 5047 8021 5976
302
MERCHANT TYPE Orthopedists Orthotics, Prosthetic Devices Osteopaths Other General ServicesNot Elsewhere Classified Outboard Motor Dealers Outbound Telemarketing Merchant - Direct Marketing Outdoor Furnishings Outerwear Stores - Women's P Package StoresBeer, Wine, and Liquor Package Tour Operators Package Tour Operators - Germany Only (Not Available for Use in the U.S.) Packing, Mailing Services Pagers, Paging Equipment Paging, Message Service Centers Paint Shops - Automotive Paint, Painting Supplies Paint, Varnishes, Supplies Painting Contractors - Home, Building Paper - Writing, Printing, Stationery, Office Supplies Paper Hanging Contractors Paperbacks - Book Stores Parachuting Parking Lots, Parking Meters and Garages Parks - Amusement Parks and Recreation - Registration Parts - Electrical, Equipment
MCC 8011 5976 8031 7299 5551 5966 5712 5621
5921 4722 4723 7399 4812 7399 7535 5231 5198 1799 5111 1799 5942 7999 7523 7996 9399 5065
303
MERCHANT TYPE Parts - Motor Vehicle Supplies, New Parts Parts, Automotive Parts, Recreational Vehicles Party Supply Stores Passenger Railways Pastry Shops Patio, Porch Furnishings Stores Pawn Shops Pay Radio Services Pay Television Services, Cable Payments - Alimony, Child Support Payments - Bail, Bond Payments - Department Store Proprietary Card Account Payments - Tax Pediatricians Performing Arts Companies - Theatrical Perfume Distributors Periodicals (Newsstands) Periodicals Personal Computers Personal Counseling Personal Shopper Pest Control Pet Clinics Pet Grooming Services Pet Shops, Pet Foods, Supplies Stores Petroleum, Petroleum Products
MCC 5013 5533 5561 5999 4112 5462 5712 5933 4899 4899 9211 9223 5311 9311 8011 7922 5122 5994 5192 5732 7277 7278 7342 0742 7299 5995 5172
304
MERCHANT TYPE Pharmaceuticals Pharmacies Philatelic Supplies Photocopy Supplies Photocopying Services Photofinishing Laboratories and Photo Developing Photographers - Wedding Photographic Studios Photographic, Photocopy, Microfilm Equipment, Supplies Photography - Commercial Photography Supply Stores Physical Therapists Physicians Pianos Picture Frames, Framing Shops Pie Shops Piece Goods, Notions, Other Dry Goods Pipe Shops Pizzerias Plane Dealers (Aircraft) Plant Shops Plant Store Plants Plastering Contractors Plastic Surgeons Plate Making Services Plumbing Contractors
MCC 5122 5912 5972 5044 7338 7395 7221 7221 5044 7333 5946 8099 8011 5733 5999 5462 5131 5993 5812 5599 5261 5992 5193 1740 8011 2791 1711
305
MERCHANT TYPE Plumbing Supplies Plumbing, Heating Equipment, Supplies Podiatrists and Chiropodists Police Athletic Leagues (PAL) Police Departments Polishing Preparations Political Fund-Raising Political Organizations Pollution Testing Pool Tables - Sales Pool, Billiard Parlors Pools - Public Swimming Pools - Swimming, Sales, Service, Supplies Popcorn Stands Portrait Studios Postage Stamps Postal Services - Non Government Postal Services - U.S. Government Pottery Stores Poultry Shops Power Tools Powerboat Dealers Powerboats - Rental, Leases Precious Gems, Metals, Jewelry Precious Stones, Metals, Watches, Jewelry Prepaid Calling Cards - Telecommunication Service Preschool Centers
MCC 5251 5074 8049 8641 9399 2842 8651 8651 8734 5941 7932 7999 5996 5441 7221 9402 7399 9402 5719 5499 5251 5551 4457 5944 5094 4814 8351
306
MERCHANT TYPE Prescription Medication Pretzel Stands Printing Services Printing Supplies Private Golf Courses Private Investigators Produce Markets Producers - Theatrical Product Testing Laboratories Product Warranties Production Agencies - Theatrical Professional OrganizationsNot Elsewhere Classified Professional Schools Professional ServicesNot Elsewhere Classified Professional Sports Clubs Professional Uniforms Promoters - Sporting Events Propane Dealers Property Appraisers (Real, Personal) Property Rental Services Prosthetic Devices Protective Services Psychiatrists Psychologists Public Golf Courses Public Radio, Television Public Relations Services
MCC 5912 5499 2741 5111 7997 7393 5499 7922 8734 6300 7922 8699 8220 8999 7941 5137 7941 5983 8999 6513 5976 7393 8099 8099 7992 8398 7392
307
MERCHANT TYPE Public Speakers Public Swimming Pools Public Utilities Public Warehousing and Storage Farm Products, Refrigerated Goods, Household Goods, and Storage Publishing Companies Publishing Services Pubs Q Quick Copy, Reproduction, and Blueprinting Services Quick Service Restaurants R RV, Camper Dealers Race Tracks - Entrance Fee, Non-Betting Transactions Racquetball Clubs Radio, Television, Stereo, Electronics Repair Shops Radios Railroads Railways - Passenger Razor Stores Real Estate Agents, Brokers, Managers - Rentals Real Estate Appraisers Record Stores Record, CD, Cassette Stores Recreation - Video Game Arcades Recreation Vehicle Dealers, Parts, Accessories Recreational ServicesNot Elsewhere Classified Recreational Services - Aircraft Rentals
MCC 8999 7999 4900 4225 7399 2741 5813
7338 5814
5561 7941 7997 7622 5732 4011 4112 5997 6513 8999 5735 5735 7994 5561 7999 7999
308
MERCHANT TYPE Recreational Services - Driving Ranges Recreational Services - Miniature Golf Recreational Services - Public Swimming Pools Recreational Services - Ski Slopes Recreational Services - Sport, Games Instruction Recreational Vehicle Rentals Recreational, Sporting Camps Refinishing - Furniture Repair, Reupholstery Refrigeration Repair Shops Religious Goods Stores Religious Organizations Rental Services - Residential and Commercial Rentals - Aircraft Rentals - Appliance Rentals - Boats Rentals - Car Agencies Rentals - Clothing - Costumes, Formal Wear, Uniforms Rentals - Costume Rentals - Equipment Rentals - Furniture Rentals - Jet Skis Rentals - Motor Homes, Recreational Vehicles Rentals - Residential and Commercial Properties Rentals - Tools Rentals - Truck, Utility Trailer Rentals Rentals - Tuxedo, Formal Wear Rentals - Typewriter Stores, Sales, Rentals, Service
MCC 7999 7999 7999 7999 7999 7519 7032 7641 7623 5973 8661 6513 7999 7394 4457 7512 7296 7296 7394 7394 4457 7519 6513 7394 7513 7296 5978
309
MERCHANT TYPE Rentals - Uniforms Rentals - Utility Trailer, Truck Rentals Rentals - Video Tape Stores Rentals - Yachts, Non Crew Repair Shops - Automotive/Body Repair Shops, Related Services - MiscellaneousNot Elsewhere Classified Repairs - Air Conditioning, Refrigeration Repair Shops Repairs - Automobile/Truck Dealers (New/Used) Sales, Service, Repairs, Parts, Leasing Repairs - Automotive Body Repair Shops Repairs - Automotive Service Shops Repairs - Automotive Tire Stores Repairs - Computer Maintenance, Repair, ServicesNot Elsewhere Classified Repairs - Electrical, Small Appliance Repair Shops Repairs - Hearing Aids, Sales, Service, Supply Stores Repairs - Office Machines Repairs - Radio, Television, Stereo, Electronics Repair Shops Repairs - Reupholstery, Furniture Repair, Furniture Refinishing Repairs - Shoe Repair Shops Repairs - Tailors, Seamstresses, Mending, Alterations Repairs - Tire Retreading, Repair Shops Repairs - Typewriter Stores, Sales, Rentals, Service Repairs - Watch, Clock, Jewelry Repair Repairs - Welding Reproduction Services Research Firms Residential Rentals
MCC 7296 7513 7841 4457 7531 7699 7623 5511 7531 7538 5532 7379 7629 5975 7629 7622 7641 7251 5697 7534 5978 7631 7692 7338 8999 6513
310
MERCHANT TYPE Resorts Resorts - Ski Rest Homes - Eldercare Restaurant Equipment - Commercial Cooking, Food Service Equipment Restaurants Restaurants - Fast Food Retail StoresNot Elsewhere Classified Reupholstery, Furniture Repair, Furniture Refinishing Riding Apparel - Sports Apparel Roller Skating Rinks Rollerblade Shops Roofing Materials Roofing, Siding, and Sheet Metal Work Contractors Rough Timber Products Rug Stores S Safety Equipment Sailboat Dealers Sailboats - Rental, Leases Sailing Clubs Salons - Hair, Beauty Salons - Nail Saloons Salvage Yards Sandwich Shops Sanitary Utilities Sanitation Preparations
MCC 7011 7999 8050 5046 5812 5814 5999 7641 5655 7999 5941 5211 1761 5099 5713
5047 5551 4457 7997 7230 7230 5813 5935 5812 4900 2842
311
MERCHANT TYPE Satellite Services Sauna, Hot Tub Shops Savings and Loans - Financial Institutions - Automated Cash Disbursements Savings and Loans - Financial Institutions - Merchandise, Services School Supply Store Schools - Art Schools - Automobile Driving Instruction Schools - Ballroom Dance Instruction Schools - Business, Secretarial (Non-Graduate) Schools - Colleges, Universities, Professional Schools, Junior Colleges Schools - Cooking Schools - Computer Training Schools - Correspondence Schools - Dance Halls, Studios Schools - Elementary, Secondary Schools - Flying Instruction Schools - Karate Schools - Kindergartens Schools - Modeling Schools - Vocational, Trade Schools Schools, Educational ServicesNot Elsewhere Classified Scuba, Skin Diving Equipment Sea Life Parks Seafood Markets Seamstresses Seaquariums Secondary Schools
MCC 4899 7298 6011 6012 5943 8299 8299 7911 8244 8220 8299 8244 8241 7911 8211 8299 8299 8211 8299 8249 8299 5941 7998 5422 5697 7998 8211
312
MERCHANT TYPE Secondhand Stores Secretarial Schools Secretarial Support Services Security Brokers, Dealers Security Services, Protective Services, Detective Agencies Self Service Terminals - Gasoline Seminar Planning Services Service - Bicycles Service - Hearing Aids, Supplies Service Stations (with or without Ancillary Services) Services - Accounting, Auditing, Bookkeeping Services - Advertising Services - Air Ambulance Services - Ambulance Services - Animal Boarding Services - Antique Restoration Services - Architectural, Engineering, Surveying Services - Armored Car Services - Banks, Credit Unions, Financial Institutions (Non Cash) Services - Bookbinding Services - BusinessNot Elsewhere Classified Services - Buying/Shopping Services, Clubs Services - Cable and Other Pay Television Services - Cablegrams Services - Carpet, Upholstery Cleaning Services - Central Reservation, Lodging Services - Child Care, Day Care
MCC 5931 8244 7338 6211 7393 5542 7399 5940 5975 5541 8931 7311 4119 4119 7299 5932 8911 7393 6012 2741 7399 7278 4899 4821 7217 7011 8351
313
MERCHANT TYPE Services - Chimney Cleaning Services - Cleaning, Maintenance, Janitorial Services Services - Computer Maintenance, RepairNot Elsewhere Classified Services - Computer Programming, Integrated Systems Design, Data Processing Services - Counseling - Debt, Marriage, Personal Services - Courier, Air or Ground Services - Dating, Escort Services - Delivery, Local Services - Demolition Services - Detective Agencies Services - Direct Marketing Travel-Related Arrangement Services Services - Dry Cleaning Services - Electric Utilities Services - Electrical, Small Appliance Repairs Services - Electronics Repair Services - Emergency Vehicles Services - Equipment Rental, Leasing Services - Exterminating, Disinfecting Services Services - Financial Counseling Services - Freight Carriers, Trucking and Storage Services - Freight Forwarders, Courier Services Services - Fueling Services - Furnace Cleaning Services - Gardening Services - Gas Utilities Services - GovernmentNot Elsewhere Classified
MCC 7699 7349 7379 7372 7277 4215 7273 4214 1799 7393 5962 7216 4900 7629 7622 4119 7394 7342 7277 4214 4215 5172 7699 0780 4900 9399
314
MERCHANT TYPE Services - Guard Dog Services - Horticultural Services - Hot Tubs, Spas, Sales, Service, Supplies Services - Housekeeping Services - Income Tax Preparation Services - Information Retrieval Services - Insurance, Direct Marketing Services - Job Training Services - Landscaping Services - Laundromats Services - Laundry, Cleaning, Garment Services Services - Leasing/Motor Homes, Recreational Vehicles Services - Leasing/Truck, Utility Trailer Rentals Services - Legal Services, Attorneys Services - Management, Consulting, Public Relations Services - Marine, Marina Services - Medical Services, Health PractitionersNot Elsewhere Classified Services - Miscellaneous Other ServicesNot Elsewhere Classified Services - Miscellaneous PersonalNot Elsewhere Classified Services - Miscellaneous Repair ShopsNot Elsewhere Classified Services - Money Order, Travelers Cheques, Foreign Exchange (Non-Financial Institutions) Services - Nursing and Personal Care Facilities Services - Office Machine Repair Services - Pay Radio and Satellite Services Services - Pet Grooming Services - Plate Making
MCC 7393 0780 5996 7349 8931 7375 5960 8299 0780 7211 7210 7519 7513 8111 7392 4468 8099 7299 7299 7699 6051 8050 7629 4899 7299 2791
315
MERCHANT TYPE Services - Professional ServicesNot Elsewhere Classified Services - Property Appraisal Services - Protective Services - Publishing, Printing Services - Quick Copy, Reproduction Services - Real Estate Appraisal Services - Recreation Services - Repairs/Automotive Tire Stores Services - Residential and Commerical Property Rentals Services - Reupholstery, Furniture Repair, Furniture Refinishing Services - Sanitary Utilities Services - Schools, Educational ServicesNot Elsewhere Classified Services - Secretarial Support Services - Security Services - Stenographic Services - Swimming Pools, Sales, Service, Supplies Services - Tailors, Seamstresses, Mending, Alterations Services - Tax Preparation Services - Taxicabs, Limousines Services - Telegraph Services - Telephone Answering Services - Television, Radio, Stereo, Electronics Services - Towing Services - Trade Show Arrangement Services - Translation, Language Services - TransportationNot Elsewhere Classified Services - Trucking, Local and Long Distance
MCC 8999 8999 7393 2741 7338 8999 7999 5532 6513 7641 4900 8299 7339 7393 7339 5996 5697 7276 4121 4821 7399 7622 7549 7399 7399 4789 4214
316
MERCHANT TYPE Services - Typesetting Services - Typewriter Stores, Sales, Rentals, Service Services - Veterinary Services - Video Tape Rental Stores Services - Watch, Clock, Jewelry Repairs Services - Water Filtration, Purification, Softening Services - Water Utilities Services - Welding Repair Services - Word Processing Sewing Accessories Sewing Machine Stores Sewing Shops - Alterations Sewing, Needlework, Fabric, Piece Goods Stores Sheet Metal Work Contractors Ships - Steamship and Cruise Lines Shoe Shine Shops, Stands Shoe Repair Shops, Shoe Shine Parlors, Hat Cleaning Shops Shoe Stores Shoes, Shoe Accessories - Commercial Shooting Range Shopping Services Shuttle Transportation Siding Contractors Signs Silk Screening Silversmiths Silverware Stores
MCC 2791 5978 0742 7841 7631 7299 4900 7692 7339 5131 5722 5697 5949 1761 4411 7251 7251 5661 5139 7999 7278 4789 1761 5099 7333 5944 5944
317
MERCHANT TYPE Skateboard Shops Ski Shops Ski Slopes Skin Diving, Scuba Equipment Sky Diving Smoke Shops Snowmobile Dealers Social Associations, Clubs Social Service Organizations - Charitable, Social Service Organizations Soda Fountains Software - Computer Software - Computer Souvenir, Memorabilia Shops Spas - Health, Beauty Special Trade ContractorsNot Elsewhere Classified Specialty Cleaning, Polishing, Sanitation Preparations Specialty Food Markets Specialty Retail Stores - Miscellaneous Sporting Goods Stores Sporting, Recreational Camps Sports and Riding Apparel Stores Sports Clubs Sports Instruction Sports Medicine Clinics Sports Promoters Stables - Animal Stadiums
MCC 5941 5941 7999 5941 7999 5993 5598 8641 8398 5812 5734 5045 5947 7298 1799 2842 5499 5999 5941 7032 5655 7997 7999 8099 7941 7299 7941
318
MERCHANT TYPE Stamp Collecting Stamp and Coin Stores Stamps - Postage State Fairs Stationery Stores, Office, School Supply Stores Stationery, Office Supplies, Printing and Writing Paper Steamship and Cruise Lines Stenographic and Secretarial Support Stereo Repair Shops Stereos, Receivers, CD Equipment Stock Brokers Stonework Contractors Storage - Public Warehousing Storage, Moving Companies - Local, Long Distance Stored Value Card Stoves - Fireplaces, Accessories Stores Studios - Dance Subscription Merchant - Direct Marketing Sunglasses Stores Supermarkets Supplies - Art, Crafts Supplies - Automotive Parts, Accessories Stores Supplies - Beauty Supply Stores Supplies - Chemicals, Allied ProductsNot Elsewhere Classified Supplies - Commercial EquipmentNot Elsewhere Classified Supplies - Computers, Computer Peripheral Equipment, Software Supplies - Construction MaterialsNot Elsewhere Classified
MCC 5972 5972 9402 7996 5943 5111 4411 7339 7622 5732 6211 1740 4225 4214 6051 5718 7911 5968 5999 5411 5970 5533 5999 5169 5046 5045 5039
319
MERCHANT TYPE Supplies - Dental Supplies - Drugs, Drug Proprietaries, Druggist Sundries Supplies - Electrical Parts, Equipment Supplies - Florist Supplies, Nursery Stock, Flowers Supplies - Glass Supplies - Hardware Stores Supplies - Hardware, Equipment, Supplies Supplies - Hearing Aids, Service, Supplies Supplies - Heating Equipment, Supplies Supplies - Hospital Supplies - Hot Tubs, Spas Supplies - IndustrialNot Elsewhere Classified Supplies - Lumber, Building Materials Supplies - Marinas, Marine Service, Supplies Supplies - Medical Supplies - Millinery Supplies - Motor Vehicle Supplies, New Parts Supplies - Motorcycle Parts, Accessories Supplies - Numismatic, Philatelic Supplies - Nurseries, Lawn, Garden Supply Stores Supplies - Orthopedic Supplies - Paint, Painting Supplies Supplies - Paints, Varnishes, Supplies Supplies - Party Supplies - Pet Shops, Pet Foods, Supplies Stores Supplies - Photographic Supplies - Photographic, Photocopy, Microfilm Equipment, Supplies
MCC 5047 5122 5065 5193 5231 5251 5072 5975 5074 5047 5996 5085 5211 4468 5047 5131 5013 5571 5972 5261 5047 5231 5198 5999 5995 5946 5044
320
MERCHANT TYPE Supplies - Plumbing Equipment, Supplies Supplies - Sewing, Fabric, Notions, Needlework, Piece Goods Supplies - Stationery, Office Supplies, Printing, Writing Paper Supplies - Swimming Pools Supplies - Video Amusement Game Supplies Supplies - Wallpaper, Supplies Surfboards, Accessories Surgeons Surveillance Systems, Services Surveying Services Swimming Pools - Public Swimming Pools - Sales, Service, Supplies Swim Wear Shop Synagogues Systems Design - Computer T T-Shirt Stores TV Commercial Production Tailors, Seamstresses, Mending, and Alterations Tanning Salons Tap Rooms Tattoo, Body Piercing Parlors Taverns Tax Payments Tax Preparation Services Taxicabs and Limousines Taxidermists
MCC 5074 5949 5111 5996 7993 5231 5941 8011 7393 8911 7999 5996 5699 8661 7372
5699 7829 5697 7298 5813 7299 5813 9311 7276 4121 7299
321
MERCHANT TYPE Tea Stores Technical Institutes Telecommunication Equipment and Telephone Sales Telecommunication Services, including Local and Long Distance Calls, Credit Card Calls, Calls Through Use of Magnetic Stripe Reading Telephones, and Fax Services Telegraph Services Telemarketing Merchant - Inbound Direct Marketing Telemarketing Merchant - Outbound Telemarketing Travel-Related Arrangement Services (Excluding Travel Agencies) Telephone Answering Services Telephone Equipment Television Repair Shops Television Stores Temples - Religious Organizations Temporary Employment Agencies Tennis Clubs Tent, Awning Shops Terminals - Airports Testing Laboratories (Non-Medical Testing) Textbooks Textiles, Textile Binding Theatrical Producers (except Motion Pictures) and Ticket Agencies Therapists Thrift Stores Ticket Agencies (Direct Marketing) Ticket Agencies Tie Shops - Men's Clothing
MCC 5499 8249 4812 4814
4821 5967 5966 5962 7399 4812 7622 5732 8661 7361 7997 5998 4582 8734 5942 5131 7922 8099 5931 5969 7922 5611
322
MERCHANT TYPE Tile Setting Contractors Tile Stores Timeshares Tire Retreading, Repair Shops Tire Stores Tobacco Shops Toiletries Toll and Bridge Fees Tombstones - Sales, Installation Tools Toupee Stores Tour Buses Tour Operators Tourist Attractions - Aquariums, Seaquariums, Dolphinariums Tourist Attractions, Exhibits Tourist Information Bureaus Towing Services Toy Stores Toy, Game Shops Trade Schools Trade Show Arrangement Services Traffic Schools Trailer (Utility), Truck Rentals Trailer Parks, Campgrounds Trailers - Utility Training, Educational Film Production Trains - Freight Transportation
MCC 1740 5713 7012 7534 5532 5993 5912 4784 5999 5251 5698 4722 4722 7998 7991 7399 7549 5945 5945 8249 7399 8299 7513 7033 5561 7829 4011
323
MERCHANT TYPE Trains - Passenger Translation Services Transportation - Ambulance Services Transportation - Bus Lines Transportation - Commuter, Local, Suburban Commuter Passenger Transportation Transportation - Commuter, Railways Transportation - Ferries Transportation - Passenger Railways Transportation - Railroads, Freight Transportation - Taxicabs, Limousines Transportation ServicesNot Elsewhere Classified Travel Agencies, Tour Operators Travel Clubs (Direct Marketing) Travel Packages Travel Wholesalers Travel-Related Arrangement Services - Direct Marketing Travelers Cheques (Financial Institutions) Cash Travelers Cheques - Quasi Cash Travelers Cheques (Non-Financial Institutions) Cash Trekking Equipment Trophy Sales Truck Dealers (Used Only) Truck Dealers - New/Used Truck Stops - Gasoline Service Truck, Utility Trailer Rentals Trucking - Local, Long Distance Tune-Up Shops - Automotive
MCC 4112 7399 4119 4131 4111 4111 4111 4112 4011 4121 4789 4722 5962 4722 4722 5962 6010 6051 6051 5941 5999 5521 5511 5541 7513 4214 7538
324
MERCHANT TYPE Tuxedo, Formal Wear Rentals Typesetting, Plate Making, Related Services Typewriter Stores - Sales, Rentals, Service U U.S. Federal Government Agencies or Departments U.S. Postal Services Undertakers Uniforms - Men's, Women's, Children's Uniforms Rental Unions - Labor Universities Upholstery Cleaning Upholstery Materials Stores Used Merchandise and Secondhand Stores Used Record/CD Stores Utilities - Electric, Gas, Water, Sanitary Utility Trailer Rentals Utility Trailers V VCR Repair Services VCR's Vacuum Cleaner Stores Variety Stores Varnishes, Paints, Supplies Vegetable Markets Vehicle Supplies, New Parts Vending Machines - Food
MCC 7296 2791 5978
9405 9402 7261 5137 7296 8699 8220 7217 5714 5931 5735 4900 7513 5561
7622 5732 5722 5331 5198 5499 5013 5999
325
MERCHANT TYPE Veterans' Organizations Veterinary Services Veterinary Testing Laboratories Video Amusement, Game Supplies Video Cameras (And Other Electronics) Video Cameras, Photographic Equipment Video Game Arcades/Establishments Video Tape, Motion Picture Production, Distribution Videotext Merchants Vineyards Vintage Clothing Stores Visa Credential Service (FOR VISA USE ONLY) Vitamin Stores Vocational, Trade Schools W Wagers, Betting Wallpaper Hangers Wallpaper, Wallcovering Supplies Store Warehouse Retail - Wholesale Clubs Warehouse Stores - Home Supply Warehousing, Storage Watch Shops Watch, Clock, Jewelry Repair Watches Water Filtration, Purification, and Softening Treatment Services Water Utilities Wedding Cakes
MCC 8641 0742 8734 7993 5732 5946 7994 7829 5967 0763 5931 9701 5499 8249
7995 1799 5231 5300 5200 4225 5944 7631 5094 7299 4900 5462
326
MERCHANT TYPE Wedding Chapels Wedding Photographers Welding Contractors Welding Services Well Drilling Contractors Western Boot Shops Wheel Alignment, Balancing, Repair Service - Automotive Wholesale Clubs Wig, Toupee Stores Windowcovering Stores Windsurf Boards, Accessories Wine Bars Wine, Liquor Stores Wineries Wire Transfer Money Orders Women's Accessory, Specialty Shops Women's Clothing Women's Ready-To-Wear Stores Women's Uniforms Wood Dealers Woodburning Stoves, Accessories Stores Word Processing Services Wrecking, Salvage Yards X X-Ray Equipment Y YMCA/YWCA
MCC 7299 7221 1799 7692 1799 5661 7538 5300 5698 5714 5941 5813 5921 7991 4829 5631 5691 5621 5137 5983 5718 7339 5935
5047
7997
327
MERCHANT TYPE Yacht Clubs Yacht Harbors Yacht Rentals - Non Crew Yarn Shops Yogurt Shops Z Zoos
MCC 7997 4468 4457 5949 5499
7998
328
Merchant Data Standards, listed in numerical order by Merchant Category CodeB

MCC 0742 0763 0780 1520 1711 1731 1740 1750 1761 1771 1799 2741 2791 2842 4011 4111 4112 4119 4121 4131 4214 4215 4225 4411 4457 Veterinary Services Agricultural Cooperative Landscaping and Horticultural Services General Contractors - Residential and Commercial Heating, Plumbing, and Air Conditioning Contractors Electrical Contractors Masonry, Stonework, Tile Setting, Plastering and Insulation Contractors Carpentry Contractors Roofing, Siding, and Sheet Metal Work Contractors Concrete Work Contractors Special Trade ContractorsNot Elsewhere Classified Miscellaneous Publishing and Printing Typesetting, Plate Making and Related Services Specialty Cleaning, Polishing and Sanitation Preparations Railroads Local and Suburban Commuter Passenger Transportation, Including Ferries Passenger Railways (T&E in U.S. only) Ambulance Services Taxicabs and Limousines Bus Lines Motor Freight Carriers and Trucking Local and Long Distance, Moving and Storage Companies, and Local Delivery Courier ServicesAir and Ground, and Freight Forwarders Public Warehousing and Storage Farm Products, Refrigerated Goods, Household Goods, and Storage Steamship and Cruise Lines Boat Rentals and Leasing MERCHANT TYPE
329
MCC 4468 4511 4582 4722 4723 4784 4789 4812 4814
MERCHANT TYPE Marinas, Marine Service, and Supplies Airlines and Air CarriersNot Elsewhere Classified Airports, Flying Fields, and Airport Terminals Travel Agencies and Tour Operators Package Tour Operators - For Use in Germany Only Tolls and Bridge Fees Transportation ServicesNot Elsewhere Classified Telecommunication Equipment and Telephone Sales Telecommunication Services, including Local and Long Distance Calls, Credit Card Calls, Calls Through Use of Magnetic Stripe Reading Telephones, and Fax Services Computer Network/Information Services Telegraph Services Wire Transfer Money Orders Cable and Other Pay Television Services Utilities - Electric, Gas, Water, Sanitary Motor Vehicle Supplies and New Parts Office and Commercial Furniture Construction MaterialsNot Elsewhere Classified Photographic, Photocopy, Microfilm Equipment and Supplies Computers and Computer Peripheral Equipment and Software Commercial EquipmentNot Elsewhere Classified Medical, Dental, Ophthalmic and Hospital Equipment and Supplies Metal Service Centers and Offices Electrical Parts and Equipment Hardware, Equipment and Supplies Plumbing and Heating Equipment and Supplies Industrial SuppliesNot Elsewhere Classified
4816 4821 4829 4899 4900 5013 5021 5039 5044 5045 5046 5047 5051 5065 5072 5074 5085
330
MCC 5094 5099 5111 5122 5131 5137 5139 5169 5172 5192 5193 5198 5199 5200 5211 5231 5251 5261 5271 5300 5309 5310 5311 5331 5399 5411 5422
MERCHANT TYPE Precious Stones and Metals, Watches and Jewelry Durable GoodsNot Elsewhere Classified Stationery, Office Supplies, Printing and Writing Paper Drugs, Drug Proprietaries, and Druggist Sundries Piece Goods, Notions, and Other Dry Goods Men's, Women's, and Children's Uniforms and Commercial Clothing Commercial Footwear Chemicals and Allied ProductsNot Elsewhere Classified Petroleum and Petroleum Products Books, Periodicals and Newspapers Florists Supplies, Nursery Stock and Flowers Paints, Varnishes and Supplies Nondurable GoodsNot Elsewhere Classified Home Supply Warehouse Stores Lumber and Building Materials Stores Glass, Paint, and Wallpaper Stores Hardware Stores Nurseries and Lawn and Garden Supply Stores Mobile Home Dealers Wholesale Clubs Duty Free Stores Discount Stores Department Stores Variety Stores Miscellaneous General Merchandise Grocery Stores and Supermarkets Freezer and Locker Meat Provisioners
331
MCC 5441 5451 5462 5499 5511 5521 5532 5533 5541 5542 5551 5561 5571 5592 5598 5599 5611 5621 5631 5641 5651 5655 5661 5681 5691 5697
MERCHANT TYPE Candy, Nut, and Confectionery Stores Dairy Products Stores Bakeries Miscellaneous Food StoresConvenience Stores and Specialty, Markets Car and Truck Dealers (New and Used) Sales, Service, Repairs, Parts, and Leasing Car and Truck Dealers (Used Only) Sales, Service, Repairs, Parts, and Leasing Automotive Tire Stores Automotive Parts and Accessories Stores Service Stations (with or without Ancillary Services) Automated Fuel Dispensers Boat Dealers Camper, Recreational and Utility Trailer Dealers Motorcycle Shops and Dealers Motor Home Dealers Snowmobile Dealers Miscellaneous Automotive, Aircraft, and Farm Equipment DealersNot Elsewhere Classified Men's and Boys' Clothing and Accessories Stores Women's Ready-To-Wear Stores Women's Accessory and Specialty Shops Children's and Infants' Wear Stores Family Clothing Stores Sports and Riding Apparel Stores Shoe Stores Furriers and Fur Shops Men's and Women's Clothing Stores Tailors, Seamstresses, Mending, and Alterations
332
MCC 5698 5699 5712 5713 5714 5718 5719 5722 5732 5733 5734 5735 5811 5812 5813 5814 5912 5921 5931 5932 5933 5935 5937 5940 5941 5942 5943 Wig and Toupee Stores
MERCHANT TYPE
Miscellaneous Apparel and Accessory Shops Furniture, Home Furnishings and Equipment Stores, Except Appliances Floor Covering Stores Drapery, Window Covering, and Upholstery Stores Fireplace, Fireplace Screens and Accessories Stores Miscellaneous Home Furnishing Specialty Stores Household Appliance Stores Electronics Stores Music StoresMusical Instruments, Pianos and Sheet Music Computer Software Stores Record Stores Caterers Eating Places and Restaurants Drinking Places (Alcoholic Beverages)Bars, Taverns, Nightclubs, Cocktail Lounges, and Discotheques Fast Food Restaurants Drug Stores and Pharmacies Package StoresBeer, Wine, and Liquor Used Merchandise and Secondhand Stores Antique ShopsSales, Repairs, and Restoration Services Pawn Shops Wrecking and Salvage Yards Antique Reproductions Bicycle Shops - Sales and Service Sporting Goods Stores Book Stores Stationery Stores, Office and School Supply Stores
333
MCC 5944 5945 5946 5947 5948 5949 5950 5960 5962 5963 5964 5965 5966 5968 5969 5970 5971 5972 5973 5975 5976 5977 5978 5983 5992 5993 5994
MERCHANT TYPE Jewelry Stores, Watches, Clocks, and Silverware Stores Hobby, Toy and Game Shops Camera and Photographic Supply Stores Gift, Card, Novelty and Souvenir Shops Luggage and Leather Goods Stores Sewing, Needlework, Fabric and Piece Goods Stores Glassware/Crystal Stores Direct Marketing - Insurance Services Direct Marketing - Travel-Related Arrangement Services Door-to-Door Sales Direct Marketing - Catalog Merchant Direct Marketing - Combination Catalog and Retail Merchant Direct Marketing - Outbound Telemarketing Merchant Direct Marketing - Continuity/Subscription Merchant Direct Marketing - Other Direct MarketersNot Elsewhere Classified Artist's Supply and Craft Shops Art Dealers and Galleries Stamp and Coin Stores Religious Goods Stores Hearing AidsSales, Service, and Supplies Orthopedic Goods - Prosthetic Devices Cosmetic Stores Typewriter Stores - Sales, Rentals, Service Fuel DealersFuel Oil, Wood, Coal, and Liquefied Petroleum Florists Cigar Stores and Stands News Dealers and Newsstands
334
MCC 5995 5996 5997 5998 5999 6010 6011 6012 6051 6211 6300 6513 7011 7012 7032 7033 7210 7211 7216 7217 7221 7230 7251 7261 7273 7276
MERCHANT TYPE Pet Shops, Pet Foods and Supplies Stores Swimming Pools - Sales and Service Electric Razor Stores - Sales and Service Tent and Awning Shops Miscellaneous and Specialty Retail Stores Financial Institutions - Manual Cash Disbursements Financial Institutions - Automated Cash Disbursements Financial Institutions - Merchandise and Services Non-Financial InstitutionsForeign Currency, Money Orders (not Wire Transfer), Travelers Cheques Security Brokers/Dealers Insurance Sales, Underwriting, and Premiums Real Estate Agents, Brokers, Managers - Rentals Lodging - Hotels, Motels, and Resorts, Central Reservation ServicesNot Elsewhere Classified Timeshares Sporting and Recreational Camps Trailer Parks and Campgrounds Laundry, Cleaning, and Garment Services Laundries - Family and Commercial Dry Cleaners Carpet and Upholstery Cleaning Photographic Studios Beauty and Barber Shops Shoe Repair Shops, Shoe Shine Parlors, and Hat Cleaning Shops Funeral Service and Crematories Dating and Escort Services Tax Preparation Services
335
MCC 7277 7278 7296 7297 7298 7299 7311 7321 7333 7338 7339 7342 7349 7361 7372 7375 7379 7392 7393 7394 7395 7399 7512 7513 7519 7523
MERCHANT TYPE Counseling ServicesDebt, Marriage, and Personal Buying and Shopping Services and Clubs Clothing Rental - Costumes, Uniforms, Formal Wear Massage Parlors Health and Beauty Spas Miscellaneous Personal ServicesNot Elsewhere Classified Advertising Services Consumer Credit Reporting Agencies Commercial Photography, Art, and Graphics Quick Copy, Reproduction, and Blueprinting Services Stenographic and Secretarial Support Exterminating and Disinfecting Services Cleaning, Maintenance, and Janitorial Services Employment Agencies and Temporary Help Services Computer Programming, Data Processing, and Integrated Systems Design Services Information Retrieval Services Computer Maintenance, Repair and ServicesNot Elsewhere Classified Management, Consulting, and Public Relations Services Detective Agencies, Protective Agencies, and Security Services, Including Armored Cars and Guard Dogs Equipment, Tool, Furniture, and Appliance Rental and Leasing Photofinishing Laboratories and Photo Developing Business ServicesNot Elsewhere Classified Automobile Rental Agency Truck and Utility Trailer Rentals Motor Home and Recreational Vehicle Rentals Parking Lots, Parking Meters and Garages
336
MCC 7531 7534 7535 7538 7542 7549 7622 7623 7629 7631 7641 7692 7699 7829 7832 7841 7911 7922 7929 7932 7933 7941 7991 7992 7993 7994
MERCHANT TYPE Automotive Body Repair Shops Tire Retreading and Repair Shops Automotive Paint Shops Automotive Service Shops (Non-Dealer) Car Washes Towing Services Electronic Repair Shops Air Conditioning and Refrigeration Repair Shops Electrical and Small Appliance Repair Shops Watch, Clock and Jewelry Repair Furniture-Reupholstery, Repair, Refinishing Welding Services Miscellaneous Repair Shops and Related Services Motion Picture and Video Tape Production and Distribution Motion Picture Theaters DVD/Video Tape Rental Stores Dance Halls, Studios and Schools Theatrical Producers (except Motion Pictures) and Ticket Agencies Bands, Orchestras, and Miscellaneous EntertainersNot Elsewhere Classified Billiard and Pool Establishments Bowling Alleys Commercial Sports, Professional Sports Clubs, Athletic Fields, and Sports Promoters Tourist Attractions and Exhibits Public Golf Courses Video Amusement Game Supplies Video Game Arcades/Establishments
337
MCC 7995 7996 7997 7998 7999 8011 8021 8031 8041 8042 8043 8049 8050 8062 8071 8099 8111 8211 8220 8241 8244 8249 8299 8351 8398 8641
MERCHANT TYPE Betting, including Lottery Tickets, Casino Gaming Chips, Off-Track Betting, and Wagers at Race Tracks Amusement Parks, Circuses, Carnivals, and Fortune Tellers Membership Clubs (Sports, Recreation, Athletic), Country Clubs, and Private Golf Courses Aquariums, Seaquariums, Dolphinariums Recreation ServicesNot Elsewhere Classified Doctors and PhysiciansNot Elsewhere Classified Dentists and Orthodontists Osteopaths Chiropractors Optometrists and Ophthalmologists Opticians, Optical Goods and Eyeglasses Podiatrists and Chiropodists Nursing and Personal Care Facilities Hospitals Medical and Dental Laboratories Medical Services and Health PractitionersNot Elsewhere Classified Legal Services and Attorneys Elementary and Secondary Schools Colleges, Universities, Professional Schools, and Junior Colleges Correspondence Schools Business and Secretarial Schools Vocational and Trade Schools Schools and Educational ServicesNot Elsewhere Classified Child Care Services Charitable and Social Service Organizations Civic, Social, and Fraternal Associations
338
MCC 8651 8661 8675 8699 8734 8911 8931 8999 9211 9222 9223 9311 9399 9402 9405 9700 9701 9702 9950 Political Organizations Religious Organizations Automobile Associations
MERCHANT TYPE
Membership OrganizationsNot Elsewhere Classified Testing Laboratories (Non-Medical Testing) Architectural, Engineering, and Surveying Services Accounting, Auditing, and Bookkeeping Services Professional ServicesNot Elsewhere Classified Court Costs, Including Alimony and Child Support Fines Bail and Bond Payments Tax Payments Government ServicesNot Elsewhere Classified Postal Services - Government Only U.S. Federal Government Agencies or Departments Automated Referral Service (FOR VISA USE ONLY) Visa Credential Service (FOR VISA USE ONLY) GCCS Emergency Services Intra-Company Purchases
339
340
D
Numerics
Defined Terms
3-D SecureA Visa-approved Authentication Method that is the global authentication standard for International Transactions. 3-D Secure Electronic Commerce Transaction SpecificationA software protocol that enables secure processing of Transactions over the Internet and other networks.
A
Account Funding TransactionA Transaction that transfers funds from a Visa account to another account such as: Brokerage accounts Prepaid Cards Other accounts used for online purchasing Account NumberAn Issuer-assigned number that identifies an account in order to post a Transaction. Account Number VerificationA process by which a Member or its VisaNet Processor determines if there is negative information on an Account Number in the Exception File for Transactions that do not require Authorization. AcquirerA Member that signs a Merchant or disburses currency to a Cardholder in a Cash Disbursement, and directly or indirectly enters the resulting Transaction Receipt into Interchange. Acquirer Activity FileA file that an Acquirer maintains of approved and declined Authorization Requests from other Members Cardholders. Acquirer Chip RateAn Interregional Interchange Reimbursement Fee paid for any Transaction that meets the Electronic Rate requirements and is initiated by a Magnetic-Stripe only Card at a Chip-Reading Device. Acquirer Device Validation Toolkit (ADVT)A set of cards or simulated cards and test scenarios used to validate new or upgraded EMV Chip-Reading Devices. Acquirer Reference NumberA 23-digit identification number included in a BASE II Clearing Record, as specified in the BASE II Clearing Manuals. See Tracing Data. Activity File ParameterA maximum limit that an Issuer establishes on the number and value of Transactions that Visa may authorize on its behalf. (See the VisaNet manuals.) AdjustmentA Single Message System message used to partially or fully negate or cancel a transaction that has been sent through Interchange in error. Advance Deposit ServiceA service that a Hotel or Cruise Line provides to a Visa Cardholder, allowing use of a Visa Card to pay an advance deposit required by the Merchant to reserve accommodations.
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Appendix D Defined Terms Advance Deposit Transaction ATM Mark
Advance Deposit TransactionA Transaction that a Hotel or Cruise Line completes, resulting from a Visa Cardholders agreement to use a Visa Card for payment of an advance deposit to reserve accommodations. Advanced AuthorizationEffective 18 July 2008, an enhancement to the VisaNet Authorization message that transmits real-time risk management data to issuers, as specified in the Visa Advanced Authorization Integration Guide. Aggregated TransactionA Transaction completed by an Electronic Commerce Merchant that combines multiple purchases made by the same Cardholder on the same Visa Account Number into a single Transaction as specified in Section 5.4.G, before submitting it for payment processing. Aggregated Transaction ReceiptA Transaction Receipt provided to the Cardholder by an Electronic Commerce Merchant, when Transaction aggregation is performed. AirlineEither: A passenger airline Merchant Its authorized agent that sells airline tickets on behalf of the airline Airline Authorizing ProcessorA Visa-approved non-Member whose primary function is to provide reservation and Authorization services for Airline Transactions, or travel-related services that include an Airline ticket. Airline Inquiry ServiceA special Authorization service that Visa provides to Airlines. Alternate Card DesignSee Sample Card Design. Approval ResponseAn Authorization Response where the Transaction was approved. Approved ManufacturerA card manufacturer that Visa certifies or approves to produce one or more Card products on behalf of an Issuer. ArbitrationA process where Visa determines financial liability between Members for Interchange Transactions that are presented and charged back. Arbitration CommitteeA Visa committee that resolves certain disputes between Members that arise from Chargebacks. AssociateA Member as defined in the Visa International By-Laws, Section 2.05. ATMAn Unattended Acceptance Terminal that has Electronic Capability, accepts PINs, and disburses currency or Cheques. ATM AcquirerAn Acquirer that provides ATM services. ATM Cash DisbursementA Cash Disbursement obtained at an ATM displaying the Visa, Plus, or Visa Electron Acceptance Mark, for which the Cardholders PIN is accepted. ATM MarkA Mark that denotes ATM acceptance.
342
ATM Quality Service Standards
Authorization Request
ATM Quality Service StandardsA set of international service levels established by Visa to measure Member performance as part of the international service quality program. Attempt ResponseA message from a 3-D Secure Issuer in response to an Authentication Request from a 3-D Secure Merchant, indicating that the Cardholder is not participating in 3-D Secure. AuthenticationA cryptographic process that validates the identity and integrity of Chip data. Authentication ConfirmationA message from a 3-D Secure Issuer in response to an Authentication Request from a 3-D Secure Merchant, confirming Cardholder authentication. Authentication DenialA message from a 3-D Secure Issuer in response to an Authentication Request from a 3-D Secure Merchant, denying Cardholder authentication. Authentication IdentifierA unique value for each authentication Transaction, as specified in the 3-D Secure Member implementation guides. Authentication MechanismA Visa-approved method that validates participant identity in an Electronic Commerce Transaction. Authentication Mechanisms include, but are not limited to: Password Digital Certificate Authentication MethodA Visa-approved protocol, such as 3-D Secure, that meets the minimum standards for authenticating the Cardholder in an Electronic Commerce Transaction. Authentication RecordA record of 3-D Secure authentication status from a 3-D Secure Issuer in response to an Authentication Request from a 3-D Secure Merchant. Authentication RequestA request for Cardholder authentication from a 3-D Secure Merchant. AuthorizationA process, as specified in the Visa International Operating Regulations, where an Issuer, a VisaNet Processor, or Stand-In Processing approves a Transaction. This includes: Domestic Authorization International Authorization Offline Authorization Authorization CodeA code that an Issuer, its VisaNet Processor, or Stand-In Processing provides to indicate approval of a Transaction. The code is returned in the Authorization Response message and is usually recorded on the Transaction Receipt as proof of Authorization. Authorization-Only CapabilityPoint-of-Transaction capability where both the: Standard Floor Limit applies Authorization Response, when required, is obtained Online Authorization RequestA Merchants or Acquirers request for an Authorization.
343
Appendix D Defined Terms Authorization Response Card
Authorization ResponseAn Issuers reply to an Authorization Request. The Visa International Operating Regulations refers to the following types of Authorization Response: Approval Response Decline Response Pickup Response Referral Response Automated Dispensing MachineSee Unattended Acceptance Terminal and Cardholder-Activated Transaction Type C. Automated Fuel DispenserAn Unattended Acceptance Terminal that dispenses only fuel. See also Cardholder-Activated Transaction Type B and Cardholder-Activated Transaction Type C.
B
Balance InquiryA Cardholder request for his account balance that is initiated at an ATM and processed as a separate, non-financial transaction. Balance Inquiry ServiceAn ATM service that allows a Cardholder to check his account balance through VisaNet. BASE IIThe VisaNet system that provides deferred Clearing and Settlement services to Members. Basic Currency Conversion RateA rate selected by Visa from the range of rates available in wholesale currency markets for the applicable Processing Date, which rate may vary from the rate Visa itself receives; or the government-mandated rate in effect for the applicable Processing Date. Billing CurrencyThe currency in which an Issuer bills a Cardholder for Transactions. If the Billing Currency is the euro or one of its national currency units, either may be used for Chargeback or statementing purposes. BINA 6-digit number assigned by Visa and used to identify a Member or VisaNet Processor for Authorization, Clearing, or Settlement processing. BranchThe office of a Member where Manual Cash Disbursements must be made and Cards may also be issued. Buy-a-Card TransactionThe purchase of a Visa Cash Card using a payment card or cash.
C
Car Rental CompanyA Merchant whose primary business is the rental of passenger vehicles at either a corporate or franchise location, or at locations of licensees bearing the name of the corporate entity. CardA valid Visa Card, Visa Electron Card, or Proprietary Card bearing the Plus Symbol.
344
Card-Absent Environment
Card Reproduction
Card-Absent EnvironmentAn environment where a Transaction is completed under both of the following conditions: Cardholder is not present Card is not present Transactions in this environment include the following: Electronic Commerce Transactions Mail/Phone Order Transactions Recurring Transactions Telephone Service Transactions Transactions in this environment exclude Face-to-Face Transactions. Card-Present EnvironmentAn environment that comprises the conditions of either the Face-to-Face or Unattended Environments. Card Dispensing MachineA device that dispenses Visa Cash Cards when the purchaser makes appropriate payment. A Card Dispensing Machine may accept cash or payment cards as payment for Visa Cash Cards. Card Distribution PointA location, other than a Branch, where a Visa or Visa Electron Card may be issued. Cards issued at a Card Distribution Point must comply with all Visa security requirements for Card embossing, printing, encoding, storing, shipping, and distribution. Examples include, but are not limited to, the following: Travel agencies Corporate entities Card Recovery BulletinA directory of blocked Account Numbers listed on the International Exception File, intended for distribution to Merchants. The Card Recovery Bulletin may take one of the following forms: National Card Recovery Bulletin National Card Recovery File Regional Card Recovery File Card Recovery Bulletin ListingA single Account Number that an Issuer requests to be included in a specified Card Recovery Bulletin Region. Card Recovery Bulletin RegionA geographical area comprising countries (or states in the jurisdiction of Visa U.S.A.) where a given set of Card Recovery Bulletin Listings is effective for a specified period. Card Recovery Bulletin ServiceA service where an Issuer notifies Acquirers of blocked Account Numbers. The service comprises distribution of both: A printed Card Recovery Bulletin The Regional Card Recovery File Card ReproductionThe reproduction of a Card.
345
Appendix D Defined Terms Card Verification Service Cardholder-Activated Transaction Type A
Card Verification ServiceA VisaNet service where Visa validates the Card Verification Value in an Authorization Request on behalf of an Issuer. Card Verification ValueA unique check value encoded on the Magnetic Stripe of a Card to validate Card information during the Authorization process. The Card Verification Value is calculated from the data encoded on the Magnetic Stripe using a secure cryptographic process. Card Verification Value 2A unique check value generated using a secure cryptographic process, as specified in the VisaNet manuals. CardholderAn individual who is issued and authorized to use a: Card Virtual Account Cardholder Access DeviceA terminal, personal computer, or other device that a Cardholder uses to initiate an Electronic Commerce Transaction. Cardholder Authentication Verification ValueA unique value transmitted by an Issuer in response to an Authentication Request from a 3-D Secure Merchant. Cardholder CertificateAn electronic document that authenticates a Cardholder in a Secure Electronic Commerce Transaction. Cardholder Inquiry ServiceA service that assists a Cardholder in reaching its Issuer when calling the Visa International Service Center for account information. Cardholder-Activated TerminalSee Unattended Acceptance Terminal. Cardholder-Activated TransactionA Transaction that is initiated by a Cardholder at an Unattended Acceptance Terminal. See Cardholder-Activated Transaction Type A, Cardholder-Activated Transaction Type B, and Cardholder-Activated Transaction Type C. Cardholder-Activated Transaction Type AA Transaction that takes place at an Unattended Acceptance Terminal and has all of the following characteristics: Is less than US $40, or local currency equivalent Is not authorized Has no Cardholder Verification performed Examples of a Cardholder-Activated Transaction Type A are: Parking garage fee Road toll Motion picture theater admission Magnetic-Stripe Telephone call
346
Cardholder-Activated Transaction Type B
Cash Disbursement Transaction Receipt
Cardholder-Activated Transaction Type BA Transaction that takes place at an Unattended Acceptance Terminal and has all of the following characteristics: Is limited to US $1001, or local currency equivalent Effective 4 October 2008, for a Real-Time Clearing Transaction is US $500 or less, or local currency equivalent Is authorized Has no Cardholder Verification performed Examples of a Cardholder-Activated Transaction Type B are: Fuel purchase without a PIN Prepaid Card purchase Video rental Cardholder-Activated Transaction Type CA Transaction that takes place at an Unattended Acceptance Terminal and has both of the following characteristics: Is authorized Has PIN Verification performed An example of a Cardholder-Activated Transaction Type C is a fuel purchase with a PIN. Cardholder VerificationThe process of validating a Cardholders identity through verification of the Cardholders signature or PIN and other methods as required in the Visa International Operating Regulations (e.g., Cardholder identification for Manual Cash Disbursements). Cardholder Verification MethodInstructions encoded within a Chip that define how the authenticity of a Cardholders identity is to be verified. Cardholder Verification Method ListAn Issuer-defined list contained within a Chip establishing the hierarchy of preferences for verifying a Cardholders identity. Cash-BackCash obtained from a Visa or Visa Electron Merchant through use of a Visa or Visa Electron Card, in conjunction with, and processed as, a Retail Transaction. Cash DisbursementCurrency, including travelers cheques, paid out to a Cardholder using a Card. Cash Disbursement FeeA fee paid by an Issuer to an Acquirer for performing a Cash Disbursement. Cash Disbursement MerchantA Hotel or Cruise Line that has a Merchant Agreement to make Cash Disbursements to a Visa Cardholder, as specified in Chapter 5, "Payment Acceptance." Cash Disbursement Transaction ReceiptA Transaction Receipt evidencing a Manual Cash Disbursement. (See 80-Column Cash Disbursement Transaction Receipt (Exhibit 7A) and 51-Column Cash Disbursement Transaction ReceiptT&E (Exhibit 7B).
347
Appendix D Defined Terms CEMEA Chip-initiated Transaction
CEMEACentral and Eastern Europe, Middle East, and Africa. CenterA Member or VisaNet Processor facility where Authorization, Clearing, Settlement, and other related activities take place. Central BankA government agency responsible for the supervision and operation of banking activities for the national government. Central Bank activities generally include maintaining reserve accounts required of depository institutions, regulating money supply, transferring funds, and acting as fiscal agent for the government. Certification AuthorityAn entity that issues and manages Digital Certificates for use with Visa products and services in accordance with Visa-specified requirements. Entities eligible to be Certification Authorities within the Visa Certification Authority hierarchy include: Visa Visa Regions Visa Members Certified ManufacturerSee Approved Manufacturer. ChargebackA transaction that an Issuer returns to an Acquirer. Chargeback AdviceA VisaNet message sent in response to a Chargeback that does all of the following: Notifies the Issuer that a Chargeback has passed certain validations and has been forwarded to the Acquirer Notifies the Issuer of the Acquirers VisaNet Documentation Automation Service participation status Notifies the Acquirer of the Issuers VisaNet Documentation Automation Service participation status and whether documentation will be sent through the VisaNet Documentation Automation Service Chargeback PeriodThe number of calendar days from the Endorsement Date of a Transaction Receipt (or Processing Date, as applicable), during which time the Issuer may exercise a Chargeback right. Chargeback Reduction ServiceA VisaNet service that screens Presentments and Chargebacks and returns certain invalid items to the Acquirer or Issuer, as appropriate. ChequeA travelers cheque that a Member issues and that bears the Visa-Owned Marks. ChipAn electronic component designed to perform processing or memory functions. Chip CardA Card embedded with a Chip that communicates information to a Point-of-Transaction Terminal. Chip-initiated TransactionAn EMV and VIS-Compliant Chip Card Transaction which is processed at a Chip-Reading Device using Full-Chip Data, and limited to Visa and Visa Electron Smart Payment Applications, or EMV and VIS-Compliant Plus applications.
348
Chip-Reading Device
Correspondent Bank
Chip-Reading DeviceA Point-of-Transaction Terminal capable of reading, communicating, and processing Transaction data from a Chip Card. Classic WordmarkA Mark comprising the word Classic when used in connection with the Visa Program. One of the Visa-Owned Marks. ClearingAll of the functions necessary to collect a Clearing Record from an Acquirer in the Transaction Currency and deliver it to the Issuer in the Billing Currency, or to reverse this transaction, or to process a Fee Collection Transaction. Clearing RecordA record of a Presentment, Chargeback, Representment, Reversal, or Adjustment in the format necessary to clear the Transaction. Collision/Loss Damage WaiverA Visa Card feature that provides collision or loss damage insurance on Car Rental Transactions to Visa Cardholders. Comet DesignA Mark consisting of a curved graphic element. One of the Visa-Owned Marks. Common Core DefinitionsA set of common data definitions and processes between the EMV Chip Card and the Issuer host interface. Completion MessageEffective 4 October 2008, a Clearing Record to clear a Real-Time Clearing Transaction. ComplianceA process where Visa resolves disputes between Members arising from violations of the Visa International Operating Regulations, when the requesting Member can certify that a financial loss has occurred or will occur for a specific amount, and no Chargeback right is available. Compliance CommitteeA Visa committee that resolves certain disputes between Members that arise from violations of the Visa International Operating Regulations. Copy RequestA request for a Transaction Receipt that is processed through the VisaNet Copy Request and Fulfillment Service. Copy Request IdentifierA unique 12-digit identification number that VisaNet assigns to a Copy Request. In the Single Message System, the Retrieval Request identifier. Copy Request ManagerA microcomputer-based workstation that Visa maintains so that Members can transmit and fulfill Copy Requests through the VisaNet Copy Request and Fulfillment Service. CopyrightA form of protection that the laws of various countries provide for original literary, dramatic, musical, artistic, and certain other intellectual works. Correspondent BankA depository institution that holds an account with, or on behalf of, a Settlement Bank, and engages in an exchange of services with that bank.
349
Appendix D Defined Terms Counterfeit Card Decline Response
Counterfeit CardOne of the following: A device or instrument that is printed, embossed, or encoded so as to purport to be a Card, but that is not a Card because an Issuer did not authorize its printing, embossing, or encoding An instrument that is printed with the authority of the Issuer and that is subsequently embossed or encoded without the authority of the Issuer A Card that an Issuer has issued and that is altered or re-fabricated, except one on which the only alteration or re-fabrication comprises modification of the signature panel or Cardholder signature Counterfeit Transaction ReceiptA Transaction Receipt arising from the use of a Counterfeit Card. Country of DomicileThe country in which a Member has its principal place of business. Country OfficeA secondary office location of a Visa Region, located in a country within the same Visa Region. Credit Transaction ReceiptA Transaction Receipt evidencing a Merchants refund or price adjustment to be credited to a Cardholders account. Cruise LineA Merchant that sells and provides recreational travel on water, including overnight accommodations. CryptogramA value resulting from a combination of specific key data elements that are used to validate the source and integrity of data. Currency Conversion RateA rate selected by Visa from the range of rates available in wholesale currency markets for the applicable Processing Date, which rate may vary from the rate Visa itself receives; or the government-mandated rate in effect for the applicable Processing Date. In each instance, plus or minus any adjustment determined by the Issuer. Custom Payment ServiceA Visa payment service that accommodates specific payment environments with an identifier that remains with the Transaction throughout its life cycle.
D
Data Capture-Only CapabilityPoint-of-Transaction Capability where the Transaction Receipt data are electronically captured for Deposit purposes, but the terminal does not have the capability to go Online. Data Compromise RecoveryA Visa fraud recovery process where Visa allocates to affected Members the incremental full Magnetic Stripe counterfeit fraud losses that are associated with a data compromise event, as specified in Section 1.6.E. Data Protection MethodA Visa-approved method for the protection of Account Numbers and other Cardholder data, as specified in the Payment Card Industry Data Security Standard. Decline ResponseAn Authorization Response where the Transaction was declined.
350
Deferred Clearing Processing
Domestic Transaction Receipt
Deferred Clearing ProcessingA 2-step process whereby Transactions are authorized, cleared, and settled through either the: Single Message System V.I.P. System and BASE II Deferred Clearing TransactionA Transaction that is authorized, cleared, and settled in 2 separate messages through either the: Single Message System V.I.P. System and BASE II Delayed Delivery TransactionA single Transaction where a Cardholder completes 2 separate Transaction Receipts. The first Transaction Receipt functions as a deposit (such as a down payment) for goods or services; the second is to pay the balance due the Merchant. DepositThe submission of a Transaction Receipt by a Merchant or an Internet Payment Service Provider to an Acquirer, resulting in a credit or debit to the Merchants or Internet Payment Service Providers Visa account. Deposit DateThe date on which an Acquirer receives a Transaction Receipt from a Merchant. Deposit-Only Account NumberA Visa Account Number established by a Visa Card or Visa Electron Card Issuer, used exclusively to receive an Original Credit on behalf of one or more of its customers. Diamond DesignA Mark, used as an element of the Plus Symbol, consisting of 3 triangles with an open space in the lower right-hand corner, arranged to form an outline of the symbol +. One of the Visa-Owned Marks. Digital CertificateA digitally signed credential used to authenticate the owner of the credential or to ensure the integrity and confidentiality of the message it is signing. Direct ArbitrationA process whereby Visa assigns financial liability for a Transaction when either the: Chargeback Reduction Service rejects a Presentment because it cannot verify Authorization Acquirer claims that the rejected Transaction was authorized Direct ComplianceA process where Visa primarily enforces the VisaNet Copy Request and Fulfillment Service rules for Issuers and Acquirers. Disbursing MemberA Member that pays out currency in a Cash Disbursement. Domestic AuthorizationThe Authorization of a Domestic Transaction. Domestic InterchangeInterchange of a Domestic Transaction. Domestic TransactionA Transaction where the Issuer of the Card used is located in the Transaction Country. Domestic Transaction ReceiptA Transaction Receipt evidencing a Domestic Transaction.
351
Appendix D Defined Terms Dove Design Electronic Rate
Dove DesignA Mark depicting a dove in flight that identifies the Visa Program or the Visa Travelers Cheque Program. One of the Visa-Owned Marks. Dynamic Currency ConversionThe conversion of the purchase price of goods or services from one currency to another, as agreed to by the Cardholder and Merchant. That currency becomes the Transaction Currency, regardless of the Merchants local currency. Dynamic Data AuthenticationA cryptographic value generated by a Card in an offline environment that uses Transaction-specific data elements and is verified by a Chip-Reading Device to protect against skimming.
E
Edit PackageThe software that Visa supplies to VisaNet Processors to: Validate Interchange data destined for BASE II Process Interchange data sent from the VisaNet Processor to Visa Process incoming Transactions received from Visa Electronic CapabilityPoint-of-Transaction Capability where all of the following are true: Zero Floor Limit applies (or the terminal is capable of reading and acting upon the Service Code in the Magnetic Stripe or information provided in the Chip) Authorization Response is obtained Online, or as instructed by the Issuer Authorization Response and Transaction Receipt data are captured electronically Electronic Cash WithdrawalA financial Transaction used to fund a Load Transaction or the purchase of a Visa Cash Card at a Cardholder Dispensing Machine. Electronic Commerce MerchantA Merchant that conducts the sale of goods or services electronically over the Internet and other networks. Electronic Commerce Merchant RateAn Interregional Interchange Reimbursement Fee paid for an Electronic Commerce Transaction that is conducted by a 3-D Secure-capable Merchant. Electronic Commerce TransactionA Transaction between a Merchant and Cardholder over the Internet and other networks using a Cardholder Access Device. An Electronic Commerce Transaction is one of the following: Non-Secure Transaction Non-Authenticated Security Transaction Secure Electronic Commerce Transaction Electronic Commerce Transaction ReceiptA Transaction Receipt provided to the Cardholder by an Electronic Commerce Merchant. Electronic ImprintThe reading and printing or capture of Card information at a Magnetic-Stripe Terminal or a Chip-Reading Device. Electronic RateAn Interchange Reimbursement Fee charged when the Clearing requirements specified in Chapter 8, "Fees," are met.
352
Electronic Transaction Receipt
EMV PIN Transaction
Electronic Transaction ReceiptA Transaction Receipt created electronically in a Card-Present Environment where the terminal generates the required data that are printed on the Transaction Receipt. Eligible CardholderA Cardholder eligible to receive Emergency Card Replacement and Emergency Cash Services. To be eligible for these emergency services, the Cardholder must be traveling away from home, have reported the loss or theft of his Card, and be one of the following: A Visa Gold/Premier Cardholder A Visa Infinite Cardholder A participating Visa Classic or Visa Business Cardholder A non-participating Visa Classic or Visa Business Cardholder with Issuer approval Emergency Cash DisbursementA Cash Disbursement by an Acquirer to an Eligible Cardholder or Visa Cheque purchaser who has reported his Card or Cheques lost or stolen. Emergency Cheque RefundAn Emergency Cash Disbursement or Cheque replacement that an Emergency Refund Location provides to a Visa Cheque purchaser at the direction of the Global Refund Service. Emergency Payment Authorization ServiceA service offered to Visa Infinite Cardholders who need to make Transactions prior to receiving an Emergency Replacement Card or Emergency Cash. The service provides verbal Authorization for such emergency travel Transactions. Emergency Refund LocationThe office of a Member where an Emergency Cheque Refund is disbursed. Emergency Replacement CardA temporary Visa Card that an Issuer or its agent (including Visa) provides to replace an Eligible Cardholders lost or stolen Visa Card. Emergency Service LocationA Member location or the Visa International Service Center where an Eligible Cardholder can obtain an Emergency Replacement Card or an Emergency Cash Disbursement. EMVTechnical specifications developed (jointly by Europay International, MasterCard International, and Visa International) to provide standards for processing debit and credit Transactions, and ensure global interoperability for the use of Chip technology in the payment industry. EMV-CompliantA term used to describe a Card or terminal application that complies with the requirements specified in the EMV Integrated Circuit Card Specifications for Payment Systems. EMV PIN-CompliantA Chip-Reading Device that complies with the PIN requirements of the Visa International Pin Entry Device Testing and Approval Program. EMV PIN TransactionA Chip-initiated Transaction (excluding ATM Transactions) verified utilizing Online or Offline PIN Verification.
353
Appendix D Defined Terms Endorsement Date Fedwire
Endorsement DateOne of the following dates on a Clearing Record: If cleared through BASE II, the Edit Package run date on which a Member submits outgoing Interchange If cleared through the Single Message System, the Settlement Date If cleared under a Private Agreement, the date on which a Member processes outgoing Interchange For BASE II Transactions, the Endorsement Date is no later than the date on which the Member creates the BASE II Interchange File. For Transactions with indecipherable or invalid Account Numbers not cleared through BASE II, the Endorsement Date is the date on which the Transaction was first entered into Interchange and mailed. Exception FileA VisaNet file of Account Numbers for which the Issuer has predetermined an Authorization Response, that a Member accesses Online. The Exception File supports: Stand-In Processing Positive Cardholder Authorization Service Production of the Card Recovery Bulletin Expired CardA Card on which the embossed, encoded, or printed expiration date has passed. Exported Transaction ReceiptA Transaction Receipt that is deposited outside of the Transaction Country.
F
Face-to-Face EnvironmentAn environment where a Transaction is completed under all of the following conditions: Card or Proximity Payment Device is present Cardholder is present Individual representing the Merchant or Acquirer completes the Transaction Transactions in this environment include the following: Retail Transactions T&E Transactions Manual Cash Disbursements Small Ticket Transactions Transactions in this environment exclude the following: Mail/Phone Order Transactions Recurring Transactions Unattended Acceptance Terminal Transactions Facsimile Access SystemA facsimile-based process that enables low-volume participants to transmit and fulfill Copy Requests through the VisaNet Copy Request and Fulfillment Service. Fallback TransactionAn EMV Chip Card Transaction initially attempted at a Chip-Reading Device, where the devices inability to read the Chip prevents the Transaction from being completed using the Chip Card data, and the Transaction is instead completed using an alternate means of data capture and transmission. FedwireA telecommunications payment transfer service operated by the United States Federal Reserve System.
354
Fee Collection Transaction
Global Co-branding Partner
Fee Collection TransactionA transaction used to collect financial obligations of a Member arising out of the Visa International Operating Regulations, the Visa International By-Laws , other requirements adopted by the International Board, or otherwise. Fictitious Account NumberAn Account Number that has never existed. File Correction ServiceA service where Visa reverses accepted Interchange files that contain duplications. Fleet ServiceA Visa Commercial Card enhancement that enables a corporation to improve its vehicle fleet management process. Floor LimitA currency amount that Visa has established for single Transactions at specific types of Merchant Outlets and Branches, above which Authorization is required. The Visa International Operating Regulations refers to 2 Floor Limit types: Standard Floor Limit Zero Floor Limit Foreign CurrencyA currency other than local currency. Fraud ActivityA Transaction that an Issuer reports as fraudulent when either a: Fraudulent User used a Card or its Account Number Card was obtained through misrepresentation of identification or financial status Fraudulent UserAn individual who is not the Cardholder or designee and who uses a Card (or, in a Mail/Phone Order or Recurring Transaction, an Account Number) to obtain goods or services without the Cardholders consent. FulfillmentA document that the Acquirer supplies in response to a Copy Request. Full-Chip DataData that provides: EMV minimum mandated requirements Visa-specified information necessary to support Online cryptographic validation Record of the Card and terminal interactions completed during a Transaction
G
Global Co-branded CardA Card that: Is issued by one or more Issuers that has a contractual relationship with a Global Co-branding Partner Bears the Trade Name or Mark of the Global Co-branding Partner on the front of the Card May offer a Cardholder tangible benefits for Card usage and loyalty (e.g., rebates, discounts, airline miles, etc.) Global Co-branding PartnerA non-Member that: Is not eligible for membership in Visa Is a for-profit commercial entity or non-profit organization Has a contractual relationship for the issuance of Co-branded Cards: - With one or more Issuers - In one or more Visa Regions and countries
355
Appendix D Defined Terms Global Co-branding Partnership Hotel Reservation Service
Global Co-branding PartnershipA contractual relationship between an Issuer and a Global Co-branding Partner. Global Customer Assistance ServicesCustomer and emergency services provided to Cardholders and Cheque purchasers traveling away from home. These include the: Lost/Stolen Card Reporting Service Emergency Card Replacement Service Emergency Cash Service Emergency Payment Authorization Service Travelers Cheque Global Refund Service Cardholder Inquiry Service Visa TravelMoney customer service Global Merchant Chargeback Monitoring ProgramA program that monitors International Transactions and Chargebacks to identify Merchants that cause undue economic and goodwill damage to the Visa system. Global Refund ServiceA Visa service that assists Cheque purchasers whose Cheques are lost or stolen. Group MemberA Member as defined under the Visa International By-Laws, Section 2.21. Guest FolioA Hotels or Cruise Lines guest file.
H
High-Risk MerchantA Merchant Outlet that is identified when established parameters for risk and fraud activities have been exceeded. A High-Risk Merchant may be subject to Chargebacks, as specified in Chapter 2, "Risk Management" or the specific risk compliance program Terms of Reference. High-Risk Electronic Commerce MerchantAn Electronic Commerce Merchant identified by the Global Merchant Chargeback Monitoring Program or other Visa risk management initiatives (e.g., Merchant Fraud or similar region-specific programs) that causes undue economic and goodwill damage to the Visa system. High-Risk Telemarketing MerchantA Merchant whose business includes telemarketing activity that presents financial or goodwill risk to Visa or the Visa-Owned Marks. The Visa International Operating Regulations refers to the following as High-Risk Telemarketing Merchants: Direct marketing travel-related arrangement services Inbound teleservices Outbound telemarketing Visa may change the definition of a High-Risk Telemarketing Merchant to include additional Merchant categories. See Appendix B, "Merchant Data Standards" for detailed descriptions of direct marketing Merchants. HotelA hotel Merchant. Hotel Reservation ServiceA Visa Hotel service where a Cardholder may use a Visa Card to guarantee overnight accommodations.
356
Imprint
Interchange Reimbursement Fee
I, J
ImprintCardholder data transferred from a Card to a Transaction Receipt to complete a Transaction. There are 2 kinds of imprints: Electronic Imprint Manual Imprint Installment TransactionThe single purchase of goods or services billed to an account in multiple segments, over a period of time agreed to between a Cardholder and a Merchant. In-Transit ServiceA service provided on-board a passenger transport vehicle that may include the purchase of goods or services (e.g., movie rentals, catalog purchases, gambling). In-Transit Service Gambling MerchantA Merchant that provides any form of gambling while in-transit and meets the requirements specified in Section 5.4.D. In-Transit Service MerchantA Merchant that provides in-transit services as specified in Section 4.1.C.3. In-Transit Service TransactionThe purchase of goods, services, or gambling on-board a passenger transport vehicle. In-Transit TerminalA Cardholder-Activated Terminal located on a vehicle designed to transport passengers (e.g., an aircraft or cruise ship) that may be used for the purchase of goods, services, or gambling. Input DateThe Edit Package run date on which a Member submits outgoing Interchange, or, for Domestic Transactions, the date on which the Member processes outgoing Interchange. Integrated Circuit CardSee Chip Card. Integrated Circuit Card TerminalSee Chip-Reading Device. Integrated Circuit ChipSee Chip. InterchangeThe exchange of Clearing Records between Members. The Visa International Operating Regulations refers to the following types of Interchange: Domestic Interchange International Interchange Interchange AdviceA debit or credit advice drawn on or sent to a Member in Settlement of Transaction Receipts that another Member enters into Interchange (outside of VisaNet). Interchange Authorization LimitThe amount over which a manual authorizer must obtain an Authorization from an Issuer on a proposed Transaction or group of Transactions initiated on the same day by the same Cardholder. Interchange FileAn electronic file containing a Members Interchange data. Interchange Reimbursement FeeA fee reimbursed by an Acquirer to an Issuer in the Clearing and Settlement of an Interchange Transaction.
357
Appendix D Defined Terms Interchange Reimbursement Fee Compliance International Transaction
Interchange Reimbursement Fee ComplianceEffective 1 July 2008, a process where Visa resolves disputes between Members for a Members violation of the Visa International Operating Regulations or Regional Operating Regulations that causes an incorrect Interchange Reimbursement Fee rate to be applied to a large number of Transactions, resulting in a financial loss to another Member. Interchange Reimbursement Fee Compliance ScreeningEffective 1 July 2008, a Members request for permission to file Interchange Reimbursement Fee Compliance against another Member. Interchange TransactionA Transaction where the Issuer and the Acquirer are different. Interlink ProgramA program through which a participant provides Point-of-Transaction services to Cardholders and Merchants, as specified in Volume IVInterlink Program Operating Regulations. Interlink Program MarksThe Interlink Mark, Network Design Mark, and any other service Marks adopted by Visa for use with the Interlink Program. Intermediary BankA depository institution, specified by a Member or by Visa, through which a Settlement funds transfer must be processed for credit to a Settlement account at another depository institution. International AirlineEither: An Airline that sells tickets directly in its own name in 2 or more countries, or operates scheduled flights between 2 or more countries, or both Its authorized agent that sells airline tickets on behalf of the Airline International Airline Transaction ReceiptA Transaction Receipt that an International Airline completes. International AuthorizationThe Authorization of an International Transaction. International Automated Referral ServiceA VisaNet service that enables a VisaNet Processor to obtain an immediate reply to a Referral Response. International BoardThe Visa International Board of Directors. International Exception FileA VisaNet file of Account Numbers for which the Issuer has predetermined an Authorization Response that is provided by Visa to Members. International InterchangeInterchange of an International Transaction. International Organization for StandardizationThe specialized international agency that establishes and publishes international technical standards. International Record CarrierA commercial organization that provides regulated or tariffed telecommunication services for the international transmission of data. International TransactionA Transaction where the Issuer of the Card used is not located in the Transaction Country.
358
International Transaction Receipt
Key Management Service
International Transaction ReceiptA Transaction Receipt evidencing an International Transaction. InternetAn electronic communications network that connects computer networks and organizational computer facilities around the world. Internet Payment Service Provider (IPSP)An online entity that contracts with an Acquirer to provide payment services to a Sponsored Merchant. Internet Payment Service Provider AgreementA contract between an Internet Payment Service Provider and an Acquirer containing their respective rights, duties, and obligations for participation in the Acquirers Visa or Visa Electron Program. Interregional InterchangeInterchange for an Interregional Transaction. Interregional TransactionA Transaction where the Issuer of the Card used is not located in the Transaction Region. Interregional Transaction ReceiptA Transaction Receipt evidencing an Interregional Transaction. Intraregional TransactionA Transaction where the Issuer of the Card used is located in the Transaction Region, but not in the Transaction country. IPSP (Internet Payment Service Provider)See Internet Payment Service Provider. IssuerA Member that issues Visa Cards, Visa Electron Cards, or Proprietary Cards bearing the Plus Symbol, and whose name appears on the Card as the Issuer (or, for Cards that do not identify the Issuer, the Member that enters into the contractual relationship with the Cardholder). Issuer Chip RateAn Interregional Interchange Reimbursement Fee reimbursed to an Issuer for any Transaction that meets the Electronic Rate requirements and is completed with a Card issued by an Issuer that has converted 50% of a designated BIN(s) or Account Number range of a Visa Card Program or Visa Electron Card Program to Visa Smart Payment, and is conducted at a Magnetic-Stripe Terminal. Issuer LimitAn Issuer-specified amount that determines how a Transaction will be authorized. Visa routes a Transaction as follows, based on the Transaction amount: Amount at or above the Issuer Limit, to the Issuers VisaNet Processor Amount below the Issuer Limit, to Stand-In Processing using the Positive Cardholder Authorization Service
K
Key Management ServiceA service that Visa provides to process, store, and transmit Member keys associated with the security algorithm used in the V.I.P. System to protect the security of PINs.
359
Appendix D Defined Terms Late Settlement Fee Magnetic-Stripe Image
L
Late Settlement FeeThe fee that Visa collects from a Member for failure to transfer the Settlement Amount at the Visa Settlement Bank on the date due. Lead RegionA Region where a Global Co-branding Partnership is initiated. LiabilityAs specified in the Visa International Operating Regulations, Section 1.12, any liability under any theory or form of action whatsoever, in law or in equity, including, without limitation, contract or tort, including negligence, even if the responsible party has been notified of the possibility of such damages. The term also includes liability for infringement of others intellectual property rights or any liability for Claims of third parties. LicenseeAn entity licensed to participate in the Visa or Visa Electron Program that is neither a: Member Member or owner of a Group Member Limited-Amount TerminalSee Unattended Acceptance Terminal and Cardholder-Activated Transaction Type A. Listed CardA Card whose Account Number is listed on the Exception File. Load AcquirerA Member financial institution or its agent that operates Load Devices and support systems that allow consumers to: Load value to a reloadable Visa Cash Card Unload value from a reloadable Visa Cash Card, where applicable Load DeviceAn ATM or stand-alone device that a Cardholder uses to add or remove value from a stored value application on a Chip Card. Load TransactionA means of adding monetary value to a Chip Card at an ATM or Load Device. Load Transaction ReceiptA Transaction Receipt generated at an ATM or Load Device as a result of a Cardholder adding monetary value to a Chip Card. LogotypeA Wordmark depicted in stylized lettering.
M
Magnetic StripeThe magnetic stripe or holographic magnetic stripe on a Card that contains the necessary information to complete a Transaction. Magnetic-Stripe CardA Card bearing a Magnetic Stripe that contains the necessary information to complete a Transaction. Magnetic-Stripe DataData contained in the Magnetic Stripe and replicated in the Chip. Magnetic-Stripe ImageThe minimum Chip payment data replicating the Magnetic Stripe information required to process an EMV-Compliant Transaction.
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Magnetic-Stripe Telephone
Mark
Magnetic-Stripe TelephoneAn Unattended Acceptance Terminal that may be capable of supporting Cardholder-Activated Transaction Type A, Cardholder-Activated Transaction Type B, or Cardholder-Activated Transaction Type C (as determined by Transaction elements, i.e., Authorization, PIN acceptance, Transaction amount) that accepts a Visa Card as payment for a telephone call. Magnetic-Stripe TerminalA terminal that reads the Magnetic Stripe on a Card. Mail/Phone Order MerchantA Merchant that completes a Mail/Phone Order Transaction. Mail/Phone Order TransactionA Transaction where a Visa Cardholder orders goods or services from a Merchant by telephone, mail, or other means of telecommunication, and neither the Card nor the Cardholder is present at the Merchant Outlet. Manual CapabilityPoint-of-Transaction Capability where both of the following are true: For above-Floor Limit Transactions, an Authorization is obtained using voice For below-Floor Limit Transactions, a Card Recovery Bulletin is checked Manual Cash DisbursementA Cash Disbursement obtained with a Visa Card or Visa Electron Card in a Face-to-Face Environment.1 Manual ImprintAn imprint of the embossed data on the front of the Card taken with a manual imprinter. Manual Transaction ReceiptA Transaction Receipt created when an Account Number is transferred to the Transaction Receipt without the use of electronic means in a manual or semi-electronic environment. MarkA word, name, design, symbol, or other device, or any combination thereof, that an entity adopts to identify its goods or services. The Visa International Operating Regulations refers to the following categories of Mark: ATM Mark Design Hologram Logotype Non-Visa-Owned Marks Olympic Marks Product Name Program mark Service mark Symbol Visa Brand Mark Visa Brand Name Visa-Owned Marks Wordmark Refer to Chapter 10, "Card and Marks Requirements" or the Visa Product Brand Standards for a description of the Visa-Owned Marks.
A variance applies in Visa U.S.A. for the AAA Travelers Cheque Program.
361
Appendix D Defined Terms Member Merchant Agreement
MemberAn entity that is a member of Visa or an entity which has entered into a Services Agreement with Visa Canada. The Visa International Operating Regulations refers to the following types of Member: Acquirer Associate ATM Acquirer Disbursing Member Group Member Issuer Merchant Bank Participant Plus Program Participant Principal Visa Acquirer Visa Electron Acquirer Visa Electron Issuer Visa Issuer Member Identification AreaThe area on the front of a Card that is not covered by the Marks. Member Message FieldA text field in the VisaNet record of a Chargeback or Representment that contains pre-formatted messages. MerchantAn entity that contracts with an Acquirer to originate Transactions and that displays a Mark that is a Visa-Owned Mark. The Visa International Operating Regulations refers to the following types of Merchant: Airline Car Rental Company Cash Disbursement Merchant Cruise Line Electronic Commerce Merchant High-Risk Telemarketing Merchant Hotel International Airline In-Transit Service Gambling Merchant In-Transit Service Merchant Mail/Phone Order Merchant Prepaid Card Merchant Quasi-Cash Merchant Recurring Services Merchant Retail Merchant Single Merchant T&E Merchant Timeshare Merchant Visa Electron Merchant Visa Merchant Wire Transfer Merchant Merchant AgreementA contract between a Merchant and an Acquirer containing their respective rights, duties, and obligations for participation in the Acquirers Visa or Visa Electron Program.
362
Merchant Alert Service
National Net Non-Settled Interchange Service
Merchant Alert ServiceA regional risk management service that requires a participating Acquirer to both: Submit information about a Merchant it has terminated Verify, prior to signing, that a Merchant is not listed with the service Merchant BankA Member as defined under the Visa International By-Laws , Section 2.07. Merchant Category CodeA code designating the principal trade, profession, or line of business in which a Merchant is engaged, as specified in Appendix B, "Merchant Data Standards". Merchant CertificateAn electronic document used to authenticate a Merchant in an Electronic Commerce Transaction. Merchant Fraud Performance ProgramA fraud management program used to identify Merchants with excessive fraud levels. Merchant Mailing FileA file maintained at a VisaNet Interchange Center containing the names, addresses, and other pertinent information about Merchants designated to receive the Card Recovery Bulletin. Merchant OutletEither: The physical premises of the Merchant at which a Transaction is completed For an Electronic Commerce or Mail/Phone Order Merchant, the country where all the following occur: - There is a Permanent Establishment through which Transactions are completed. In the absence of a Permanent Establishment, a Merchant that provides only digital goods must use the country where the principals of the company work. - The Merchant holds a valid business license for the Merchant Outlet - The Merchant has a local address for correspondence and judicial process - The Merchant Outlet pays taxes relating to the sales activity Misembossed CardA valid Card on which erroneous information is embossed. Misencoded CardA valid Card on which erroneous information is encoded.
N
National Bilateral Non-Settled Interchange ServiceA VisaNet service that provides Clearing and Settlement reporting in local currency, but not funds transfer, for Domestic Interchange. National Card Recovery BulletinA special edition of the Card Recovery Bulletin that lists domestic Account Numbers in addition to the other applicable listings. National Card Recovery FileA magnetic tape file (available to US Members) of Visa Account Numbers listed on the Exception File with a Pickup Response and either of the following: Any Card Recovery Bulletin Region designation No Region designation National Net Non-Settled Interchange ServiceA VisaNet service that provides Domestic Interchange through VisaNet and includes reporting of the net Settlement position for each participating Member in local currency.
363
Appendix D Defined Terms National Office Offline Authorization
National OfficeA Visa office with jurisdiction over a single country. National Operating RegulationsThe operating regulations of a National Office. National OrganizationAn organization as defined under the Visa International By-Laws, Section 16.01. New ChannelAn environment in which payment is initiated via a Cardholder Access Device or other device that does not use a standard Hypertext Markup Language (HTML) browser to process an Authentication Request. Nonfulfillment MessageA response to a Copy Request indicating that the Acquirer will not provide a copy through the VisaNet Copy Request and Fulfillment Service. Non-Authenticated Security TransactionAn Electronic Commerce Transaction that uses data encryption for security but is not authenticated using an Authentication Method. Non-Participation MessageA message to a 3-D Secure Merchant indicating that the Issuer or Cardholder, represented by either of the following, does not participate in 3-D Secure: Issuer BIN Account Number Non-Registered CountryA country for which Visa has not given written permission for an Acquirer to accept International Airline Transactions. Non-Secure TransactionAn Electronic Commerce Transaction that has no data protection. Non-Settled AdviceA text message available to Members that specifies the count and amount of Clearing Records processed in Domestic Interchange. Non-Standard CardA Visa Card or Visa Electron Card that does not comply with the plastic specifications in the Visa International Card and Mark Specifications, requires Visa approval, and must: Provide the designated level of utility promised to the Cardholder Contain the physical elements and data components required to complete a Transaction Non-Visa-Owned MarksThe Marks used in conjunction with a program sponsored by Visa, but owned by a third party. No-Show TransactionA Transaction that a Hotel participating in the Hotel Reservation Service or a Car Rental Company participating in the Specialized Vehicle Reservation Service completes, resulting from a Cardholders alleged failure to cancel or use the reservation. NotificationWritten notice delivered by mail, courier, facsimile, telex, or hand. Notification is effective when posted, sent, or transmitted by Visa to the Member or its agent.
O
Offline AuthorizationAn Issuer-controlled process that allows a Chip-initiated Authorization Request to be processed in a below-Floor Limit environment without sending the request to the Issuer.
364
Offline PIN Verification
Original Credit
Offline PIN VerificationA process used to verify the Cardholders identity by comparing the PIN entered at the Chip-Reading Device to the PIN value contained in the Chip. Olympic MarksThe Marks of the Olympic games when used in conjunction with the Visa, Visa Electron, or Visa TravelMoney Program. OnlineA method of requesting an Authorization through a communications network other than voice to one of the following: An Issuer A VisaNet Processor Stand-In Processing Online Card Authentication CryptogramA cryptographic validation of the legitimacy of the Card and Authorization Request information. Online Financial ProcessingA process that combines Authorization, Clearing, and Settlement into a single Online Financial Transaction. Online Financial TransactionA Transaction that is authorized, cleared, and settled in a single online message. Online Gambling MerchantAn Electronic Commerce Merchant that provides any form of gambling services over the Internet or other networks. Gambling services include, but are not limited to the following: Betting Lotteries Casino-style games Funding an account established by the Merchant on behalf of the Cardholder Purchase of value for proprietary payment mechanisms, such as electronic gaming chips Online Gambling TransactionAn Electronic Commerce Transaction representing the purchase of any form of gambling services over the Internet or other networks. Gambling services include, but are not limited to the following: Betting Lotteries Casino-style games Funding an account established by the Merchant on behalf of the Cardholder Purchase of value for proprietary payment mechanisms, such as electronic gaming chips Online PIN VerificationA process used to verify the Cardholders identity by sending an encrypted PIN value to the Issuer for validation in an Authorization Request. On-Us TransactionA Transaction where the Issuer and the Acquirer are the same. Operating PrinciplesStandards adopted by the Board of Directors of Visa to govern programs or services offered by Visa prior to the incorporation of those standards into the Visa International Operating Regulations. Original CreditA Transaction initiated by a Member either directly or on behalf of its Merchant that results in a credit to a Visa Account Number for a purpose other than refunding a Visa purchase, as specified in the Original Credits Member Requirements manual.
365
Appendix D Defined Terms Originating Member Plus Logotype
Originating MemberAn Issuer or Acquirer that initiates an Original Credit as specified in the Original Credits Member Requirements manual.
P
Partial AuthorizationAn Authorization Response sent by an Issuer approving an amount less than the amount requested by a Merchant participating in the Partial Authorization service. ParticipantA Member as defined under the Visa International By-Laws, Section 2.06. Payment ApplicationA software application contained within a Chip or payment data encoded on a Magnetic Stripe that defines the parameters for processing a Visa or Visa Electron Transaction. Payment GatewayA system that provides electronic commerce services to Merchants for the Authorization and Clearing of Electronic Commerce Transactions. Permanent EstablishmentA fixed place of business through which an Electronic Commerce or Mail/Phone Order Merchant conducts its business, regardless of Website or server locations. Pickup ResponseAn Authorization Response where the Transaction was declined and confiscation of the Card was requested. PINA personal identification alpha or numeric code that identifies a Cardholder in an Authorization Request originating at a terminal with Authorization-Only or Data Capture-Only Capability. PIN-Preferring Chip CardAn EMV and VIS-Compliant Chip Card containing a Visa or Visa Electron Smart Payment Application, and a Cardholder Verification Method list specifying a preference for a PIN-based Cardholder Verification Method (either offline or online). PIN VerificationA procedure used to verify Cardholder identity when a PIN is used in an Authorization Request. PIN Verification FieldA field encoded on the Magnetic Stripe of a Card comprising a PIN Verification Value, calculated with an algorithm using portions of the Account Number and PIN, and a one-digit key indicator. PIN Verification ServiceA service that Visa provides for the verification of Cardholder PINs transmitted with Authorization Requests. PIN Verification ValueA 4-digit value used in PIN verification. PIN Verification Value FileA VisaNet file of Account Numbers and PIN Verification Values maintained at a VisaNet Interchange Center at an Issuers option for use as part of the PIN Verification Service. Plus ATMAn ATM that displays the Plus Symbol and not the Visa Brand Mark. Plus DesignSee Diamond Design. Plus LogotypeThe Plus Wordmark depicted in stylized lettering.
366
Plus Program
Positive Authorization Capacity Management Service
Plus ProgramA program through which a Plus participant provides ATM services to Cardholders by acting as an Issuer, an ATM Acquirer, or both. Plus Program MarksThe Marks used in connection with the Plus Program, including the Diamond Design, Plus Symbol, Plus Logotype, Plus Wordmark, Plus Symbol-Contained, and Plus Symbol-Uncontained as specified in the Visa Product Brand Standards. Plus Program ParticipantAn entity participating in the Plus Program, as specified in the Visa International By-Laws, Section 2.09. Plus SymbolA Mark consisting of the Diamond Design combined with the Plus Logotype denoting ATM access only. One of the Visa-Owned Marks. The Plus Symbol: Must be used as specified in the Visa Product Brand Standards May be used as either the: - Plus Symbol-Contained - Plus Symbol-Uncontained Plus System, Inc.An entity that Visa U.S.A. Inc. has sublicensed to administer the Plus Program in the United States and certain other countries, in accordance with the affiliation agreements between that entity and Visa. Plus WordmarkA Mark consisting of the word Plus with the initial letter capitalized. One of the Visa-Owned Marks. Point-of-TransactionThe physical location where a Merchant or Acquirer (in a Face-to-Face Environment) or an Unattended Acceptance Terminal (in an Unattended Environment) completes a Transaction Receipt. Point-of-Transaction CapabilityThe capability of a Merchant, Acquirer, or Unattended Acceptance Terminal to obtain an Authorization and process Transaction Receipt data. The Visa International Operating Regulations refers to these Point-of-Transaction Capability types: Authorization-Only Capability Data Capture-Only Capability Electronic Capability Manual Capability Semi-Electronic Capability Point-of-Transaction TerminalA device used at the Point-of-Transaction that has a corresponding Point-of-Transaction Capability. The Visa International Operating Regulations refers to the following types of Point-of-Transaction Terminals: ATM Chip-Reading Device Magnetic-Stripe Telephone Magnetic-Stripe Terminal Unattended Acceptance Terminal POS Entry ModeA V.I.P. System field indicating the method used to obtain and transmit the Cardholder information necessary to complete a Transaction, i.e., manual key entry, Magnetic-Stripe read or Chip read. Positive Authorization Capacity Management ServiceA VisaNet service designed to increase the volume of Transactions authorized by the Issuer.
367
Appendix D Defined Terms Positive Cardholder Authorization Service Priority Check-out Transaction
Positive Cardholder Authorization ServiceA set of risk control services, as specified in the VisaNet manuals, that allows an Issuer to specify Transaction processing controls for Authorization Requests. These controls: Vary according to Merchant type and Cardholder risk level Determine the Transactions to forward to the Issuer Determine the Authorization services Visa provides to the Issuer Post-Issuance Application ChangeA method that enables an Issuer to modify or block an application already residing on a Chip. Post-Issuance Application LoadA method that enables an Issuer to add an application or service to the contents of a Chip without reissuing a Card. Post-Issuance UpdatesA method that enables an Issuer to update information stored in a Chip without reissuing the Card. There are 2 types of Post-Issuance Updates: Post-Issuance Application Change Post-Issuance Application Load Prepaid AccountAn account established by an Issuer, with previously deposited, authorized, or transferred funds, that is decreased by purchase Transactions, Cash Disbursements, or account fees. Prepaid CardA card used to access funds in a Prepaid Account or a card where monetary value is stored on a Chip. PresentmentA Clearing Record that an Acquirer presents to an Issuer through Interchange, either initially (a first Presentment) or after a Chargeback (a Representment). Primary MarkA Visa-Owned Mark on a Card that identifies the primary Account Number when multiple Brand Marks (including both Visa-Owned and Non-Visa-Owned Marks) are contained on a Chip Card. PrincipalA Member as defined under the Visa International By-Laws., Section 2.04. Priority Check-out AgreementA written agreement that, when bearing a Cardholders signature, authorizes a Hotel or Cruise Line participating in the Priority Check-out Service to deposit a Transaction Receipt without the Cardholders signature for the total amount of his obligation. Priority Check-out ServiceA Visa service provided by Hotels or Cruise Lines that allows a Cardholder to authorize the use of his Card for payment of his total obligation to the Merchant, with or without prior knowledge of the total amount, by signing a completed Priority Check-out Agreement. Priority Check-out TransactionA Transaction that a Hotel or Cruise Line participating in the Priority Check-out Service completes, resulting from completion of a Priority Check-out Agreement.
368
Private Agreement
Quasi-Cash Merchant
Private AgreementA bilateral agreement between Members, or the operating regulations of a Group Member, pertaining to Authorization or Clearing and Settlement of Domestic Transactions. Private KeysThe secret portion of the cryptographic method used for verification during a Transaction. Processing DateThe date (based on Greenwich Mean Time) on which a Member submits Interchange Data to, and the data is accepted by, a VisaNet Interchange Center. Equivalents to the Processing Date are: In BASE II, the Central Processing Date In the Single Message System, the Settlement Date Product NameA name for goods or services offered by a Member to a Cardholder, e.g., Visa Gold. Product Replacement CenterA facility that issues Emergency Replacement Cards to an Eligible Cardholder at the request of a Visa International Service Center. Proprietary CardA Card that does not bear the Visa Brand Mark or Visa Brand Mark with the Electron Identifier but may bear a Plus Symbol. Proximity PaymentA payment performed in a Card-Present Environment over a Visa-approved wireless interface at the Point-of-Transaction. This includes payments made with contactless devices, mobile telephones, and micro tags. Proximity Payment DeviceA payment tool using a Visa approved wireless interface to access a Visa account that: Has distinct branding, issuance, and technical requirements Provides the ability to conduct a Proximity Payment Transaction Includes contactless devices, mobile telephones, and micro tags Proximity Payment TransactionA Transaction conducted over a Visa-approved wireless interface. Public KeysThe non-secret portion of the cryptographic method used for verification during a Transaction.
Q
Qualified Chip CardA Chip Card that is issued under a designated BIN(s) or Account Number range of a Visa Card Program or a Visa Electron Card Program and has met the Visa requirements for the Issuer Chip Rate, as specified in Chapter 8, "Fees." Quarterly Operating CertificateA report that each Member sends to Visa each calendar quarter, detailing its Visa Card and Merchant Transaction volume. Quasi-Cash MerchantA Merchant that completes a Quasi-Cash Transaction.
369
Appendix D Defined Terms Quasi-Cash Transaction Region of Domicile
Quasi-Cash TransactionA Transaction representing a Merchants or Members sale of items that are directly convertible to cash, such as: Gaming chips Money orders Deposits Wire Transfers Travelers cheques Visa TravelMoney Cards Foreign Currency
R
Real-Time ClearingEffective 4 October 2008, an optional program for Acquirers and Merchants which allows an Automated Fuel Dispenser Merchant to send an Authorization request (preauthorization) for an estimated Transaction amount (up to a maximum Transaction amount of US $500 or local currency equivalent) through the Single Message System. Upon completion of the Transaction, the Automated Fuel Dispenser Merchant must send the actual Transaction amount (Completion Message) to the Issuer within X of the preauthorization request. Real-Time Clearing TransactionEffective 4 October 2008, an Automated Fuel Dispenser Transaction that is authorized and cleared through Real-Time Clearing. Receipt DateThe BASE II Edit Package run date (or, in the Single Message System, the Settlement Date) on which a Member processes incoming Interchange. Commonly used for the calculation of second Chargeback and Representment time limits by the Receiving Member. Receiving MemberA Member receiving a Transaction through Interchange. Recipient MemberAn Issuer that receives an Original Credit as specified in the Original Credits Member Requirements manual. Recurring Services MerchantA Merchant that provides services of an ongoing nature to a Visa Cardholder (e.g., club membership, magazine subscription) and completes Recurring Transactions to bill the Cardholder for these services. Recurring TransactionMultiple Transactions processed at predetermined intervals not to exceed 1 year between Transactions, representing an agreement between a Cardholder and a Merchant to purchase goods or services provided over a period of time. Reference CardAn item containing relevant account information, such as an Account Number, expiration date, etc., that is provided to a Virtual Account Holder. Referral ResponseAn Authorization Response where the Merchant or Acquirer is instructed to contact the Issuer for further instructions before completing the Transaction. Refund Claim NumberA number that a Global Refund Service provides to a Cheque purchaser to verify that he qualifies for a refund of lost or stolen Cheques. Region of DomicileThe Visa Region where a Member has its principal place of business.
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Regional Board
Reversal
Regional BoardOne of the Visa Regional Boards of Directors, as specified in the Visa International By-Laws.There are 2 Regional Boards: Visa Canada Board Visa U.S.A. Board Regional Card Recovery File A regional electronic version of the Card Recovery Bulletin that is distributed via the V.I.P. System to countries that receive a National Card Recovery Bulletin. Regional Certification AuthorityA Regional Office acting as a Certification Authority. A Regional Certification Authority: Issues Digital Certificates only to: - A Member located in its Region - Non-members (i.e., Cardholders, Merchants, or agents) at the request of a Member in its Region Is indemnified by the requesting Member for the issuance of each Digital Certificate Complies with all requirements of certificate use that apply to Certification Authorities, as specified in the Visa International Public Key Infrastructure (X.509) Certificate Policy Regional OfficeThe head office of a Visa Region, located as follows: Asia-Pacific Region: Tokyo, Japan Canada Region (Visa Canada Corporation): Toronto, Canada CEMEA Region: London, England Latin America and Caribbean Region: Miami, FL, U.S.A. U.S.A. Region (Visa U.S.A. Inc.): Foster City CA, U.S.A. Regional Operating RegulationsThe operating regulations of a Visa Region. RepresentmentA Clearing Record that an Acquirer presents to an Issuer through Interchange after a Chargeback. Representment AdviceA VisaNet message sent in response to a Representment that does all of the following: Notifies the Acquirer that a Representment has passed certain validations and has been forwarded to the Issuer Notifies the Acquirer of the Issuers VisaNet Documentation Automation Service participation status Notifies the Issuer of the Acquirers VisaNet Documentation Automation Service participation status and whether documentation will be sent through the VisaNet Documentation Automation Service Retail MerchantA Merchant that is not one of the following: Mail/Phone Order Merchant Recurring Services Merchant T&E Merchant Retail TransactionA Transaction at a Retail Merchant Outlet. Retrieval RequestAn Issuers request for a Transaction Receipt, which could include the original, a paper copy or facsimile, or an electronic version thereof. ReversalA BASE II or Online Financial Transaction used to negate or cancel a transaction that has been sent through Interchange in error.
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Appendix D Defined Terms Sales Draft Settlement Amount
S
Sales DraftA paper record evidencing the purchase of goods or services by a Cardholder from a Merchant using a Visa Card. Sample Card DesignA unique background design developed for use on the front of the following Cards: Visa Classic Visa Gold Visa Infinite Visa Business Visa Corporate Visa Purchasing ScripA 2-part paper receipt that is redeemable at a Merchant Outlet for goods, services, or cash. Secure Electronic Commerce RateAn Interregional Interchange Reimbursement Fee paid for a Secure Electronic Commerce Transaction. Secure Electronic Commerce TransactionAn Electronic Commerce Transaction that has been authenticated using an Authentication Method. Secure Sockets Layer (SSL)A protocol that uses Public Key encryption for the secure processing of Transactions over the Internet and other networks. Self-Service TerminalSee Unattended Acceptance Terminal and Cardholder-Activated Transaction Type B. Semi-Electronic CapabilityPoint-of-Transaction Capability where both of the following are true: Authorization, when required, is obtained Online Transaction Receipt data are captured electronically Sending MemberA Member entering a Transaction into Interchange. Service CodeA valid sequence of digits recognized by VisaNet that is encoded in a Magnetic Stripe and replicated on the Magnetic-Stripe Image in a Chip that identifies the circumstances under which the Card is valid (e.g., International Transactions, Domestic Transactions, restricted Card use), and defines requirements for processing a Transaction with the Card (e.g., Chip-enabled, Cardholder Verification, Online Authorization). Services AgreementA license or contract between Visa Canada and an entity that has a contract or license, which allows the entity to participate in the Visa program or use the Visa-Owned Marks, including in accordance with the Visa International Operating Regulations. SettlementThe reporting of Settlement Amounts owed by one Member to another, or to Visa, as a result of Clearing. Settlement AmountThe daily net amount expressed in a Members Settlement Currency resulting from Clearing. These amounts include Transaction and Fee Collection Transaction totals, expressed in a Members Settlement Currency.
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Settlement Bank
Stand-In Processing
Settlement BankA bank, including a Correspondent or Intermediary Bank, that is both: Located in the country where a Members Settlement Currency is the local currency Authorized to execute Settlement of Interchange on behalf of the Member or the Members bank Settlement CurrencyA currency that Visa uses to settle Interchange, as specified in the VisaNet manuals. Settlement DateThe date on which Visa initiates the transfer of Settlement Amounts in the Settlement of Interchange. See Processing Date. Simple Purchase Prepaid CardA Card issued for a Prepaid Account where the Cardholders name, address, and official identification number are not obtained, retained, and linked to the Account Number. Single Message SystemA component of the V.I.P. System that processes Online Financial and Deferred Clearing Transactions through a single VisaNet interface for purchases and ATM Transactions. Single MerchantAn individual Merchant or Merchant Outlet, or group thereof, doing business under a common Trade Name or Mark. Small Ticket TransactionAn electronically-read authorized Transaction of US $25 or less, or local currency equivalent, presented by a Merchant with a qualified Merchant Category Code, that is conducted in a Face-to-Face Environment, as specified in Chapter 5, "Payment Acceptance." Specialized VehicleA unique class of rental vehicle not in a Car Rental Companys main rental fleet (e.g., mini-vans, four-wheel-drive vehicles, selected sports models, luxury and vintage vehicles), that does not constitute more than 5 percent of the Merchants total rental fleet. Specialized Vehicle Reservation ServiceA service provided by Car Rental Companies in Visa U.S.A., where a Cardholder may use a Visa Card to guarantee reservations for Specialized Vehicles. Sponsored MerchantAn electronic commerce merchant that contracts with an Internet Payment Service Provider to obtain payment services. Standard Floor LimitA Floor Limit that varies by Merchant type, as specified in Appendix C, "Maximum Authorized Floor Limits." Standard RateAn Interchange Reimbursement Fee charged for any Transaction that does not meet the requirements of the Chip, Secure Electronic Commerce, Electronic Commerce Merchant, Interregional Airline, or Electronic Rate, and is not one of the following: Visa Commercial Card Transaction Visa Infinite Card Transaction Stand-In ProcessingThe V.I.P. System component that provides Authorization services on behalf of an Issuer when the Positive Cardholder Authorization System is used or when the Issuer or its VisaNet Processor is unavailable.
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Appendix D Defined Terms Stand-In Processing Account Terminal Risk Management
Stand-In Processing AccountAn Issuer-supplied valid Account Number (established and activated in the Issuers Authorization system) that is maintained at a Visa International Service Center. This Account Number is embossed and encoded on an Emergency Replacement Card when the Issuer is not available to provide a new Account Number. Status Check AuthorizationAn Authorization Request for 1 currency unit. Substitute Transaction ReceiptA paper form or record that is not a Sales Draft and that a Member or Merchant provides in response to a Retrieval Request, when allowed. Summary of Interchange EntriesData required to accompany Domestic Interchange processed under a Private Agreement. Support Authorization ServiceThe operator assistance service that Visa provides when a Merchants Authorizing VisaNet Processor is temporarily unavailable due to system overload or failure. Suspect ActivityA Transaction completed the day of, or subsequent to the day that, the Account Number was listed on the Exception File with a Pickup Response.
T
T&ETravel and Entertainment. T&E ChargebackThe Chargeback of a T&E Transaction. T&E DocumentA photocopy of all documents pertaining to a T&E Transaction originating from a car rental, Hotel, or Cruise Line, including the following as applicable: Transaction Receipt Car rental agreement Guest Folio (if created) Card Imprint (if obtained) Cardholder signature (if obtained) T&E MerchantAn Airline, Car Rental Company, Hotel, or Cruise Line whose primary function is to provide travel-related services. A travel agency (excluding one that is primarily engaged in the sale of transportation or travel-related arrangement services by Mail/Phone Order) is a T&E Merchant to the extent that it acts as the agent of an Airline, a Car Rental Company, a Cruise Line, or a Hotel. T&E TransactionA Transaction at a T&E Merchant Outlet. Telephone Service TransactionA Transaction in which a Cardholder uses a Visa Card to purchase a telephone call. These Transactions include, but are not limited to, Magnetic-Stripe Telephone Transactions. Terminal Risk ManagementA process performed by a Chip-Reading Device to protect a Member from fraud by: Initiating Online Issuer Authorization for above-Floor Limit Transactions Ensuring random Online processing for below-Floor Limit Transactions Performing Transaction velocity checking
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Third Party
Trade Secret
Third PartyA non-Member that is not directly connected to VisaNet and provides payment-related services, directly or indirectly, to a Member, such as: Storing, processing, or transmitting Cardholder or Transaction data or Visa Account Numbers Conducting Cardholder solicitation, Card application processing services, or customer service Conducting Merchant solicitation, sales, customer service, Merchant Transaction solicitation, or Merchant training Performing Transaction-related or back office-related functions ATM deployment or operational support Point-of-Transaction deployment or operational support Soliciting other entities to sell, distribute, activate, or load Prepaid Cards on behalf of an Issuer, and Prepaid Card sales or activation as a primary function of its business A Third Party does not include: Co-branding partners Card manufacturers Card personalizers Internet Payment Service Providers (IPSPs) Third-Party PersonalizerA Visa-certified third party that personalizes Cards for Members in accordance with Visa security standards and audit controls. Personalizing includes either the: Embossing, printing, or encoding of a Visa Card or Visa Electron Card Embedding, initializing, or personalizing of a Chip on a Visa Card Three-Domain SecureSee 3-D Secure. Three-Domain Secure Electronic Commerce Transaction SpecificationSee 3-D Secure Electronic Commerce Transaction Specification. Timeshare MerchantA Merchant that manages the sales, rentals, or other uses of condominiums, holiday homes, holiday clubs, or apartments known as timeshares. Timeshare TransactionA Transaction resulting in the sale, rental, or other uses of condominiums, holiday homes, holiday clubs, or apartments known as timeshares. Tracing DataIn a Single Message System Online message, the transmission date and time, systems trace audit number, retrieval reference number, Transaction identifier, and acquiring institution ID. See Acquirer Reference Number. Trade DressThe physical appearance of a label, package, or display card. Trade NameA name used to identify a business and to distinguish its activities from those of other businesses. In some cases the same words or symbols may serve as a Trade Name and Mark simultaneously. Trade SecretAny formula, pattern, device, or compilation of information that is used in a business, and that provides an opportunity to obtain an advantage over competitors who do not know or use it.
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Appendix D Defined Terms Transaction Transaction Certificate
TransactionThe act between a Cardholder and a Merchant or an Acquirer that results in the generation of a Transaction Receipt. The Visa International Operating Regulations refers to the following types of Transactions: Account Funding Transaction Advance Deposit Transaction Aggregated Transaction ATM Cash Disbursement Buy-a-Card Transaction Cardholder-Activated Transaction Type A Cardholder-Activated Transaction Type B Cardholder-Activated Transaction Type C Cash Disbursement Chip-initiated Transaction Deferred Clearing Transaction Delayed Delivery Transaction Domestic Transaction Electronic Commerce Transaction Emergency Cash Disbursement Emergency Cheque Refund EMV PIN Transaction Fallback Transaction Installment Transaction In-Transit Service Transaction International Transaction Interregional Transaction Intraregional Transaction Load Transaction Mail/Phone Order Transaction Manual Cash Disbursement Non-Authenticated Security Transaction Non-Secure Transaction No-Show Transaction Online Financial Transaction Online Gambling Transaction Prepaid Card Transaction Priority Check-out Transaction Proximity Payment Transaction Quasi-Cash Transaction Recurring Transaction Retail Transaction Secure Electronic Commerce Transaction Single Message System Transaction T&E Transaction Telephone Service Transaction Wire Transfer Transaction Transaction CertificateA Cryptogram generated by the Chip upon completion of an approved Transaction.
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Transaction Country
Transaction Region
Transaction CountryThe Country where a Merchant Outlet is located, regardless of the Cardholders location when a Transaction occurs. For Transactions completed aboard an aircraft or a Cruise Line vessel, the Transaction Country is where the Merchant deposits the Transaction Receipt. Transaction CurrencyThe currency in which a Transaction is originally completed. Transaction DateThe date on which a Transaction between a Cardholder and a Merchant, an Acquirer, or a Carrier occurs. Transaction IdentifierA unique value that Visa assigns to each Transaction and returns to the Acquirer in the Authorization Response. Visa uses this value to maintain an audit trail throughout the life cycle of the Transaction and all related transactions, such as Reversals, Adjustments, confirmations, and Chargebacks. Transaction InformationInformation necessary for processing Transactions, as specified in the Payment Card Industry Data Security Standard. Transaction ReceiptAn electronic or paper record of a Transaction (or a copy), generated at the Point-of-Transaction. The Visa International Operating Regulations refers to the following types of Transaction Receipts: Aggregated Transaction Receipt Cash Disbursement Transaction Receipt Counterfeit Transaction Receipt Credit Transaction Receipt Domestic Transaction Receipt Electronic Commerce Transaction Receipt Electronic Transaction Receipt Exported Transaction Receipt Load Transaction Receipt Guest Folio International Airline Transaction Receipt International Transaction Receipt Interregional Transaction Receipt Quasi-Cash Transaction Receipt Sales Draft Substitute Transaction Receipt T&E Document Transaction Record Transaction Receipt NumberThe sequential number printed on formsets. Transaction RecordA paper record issued by, or in connection with, a Point-of-Transaction Terminal. Transaction RegionThe Visa Region where a Merchant Outlet is located, regardless of the Cardholders location when a Transaction occurs. For Transactions completed aboard an aircraft, the Transaction Region is where the Merchant deposits the Transaction Receipt.
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Appendix D Defined Terms Unable-to-Authenticate Response V Distribution Program Cardholder
U
Unable-to-Authenticate ResponseA message from a 3-D Secure Issuer in response to an Authentication Request from a 3-D Secure Merchant indicating that the participating 3-D Secure Issuer is unable to authenticate the Cardholder for reasons other than those that result in an Authentication Denial. Unattended Acceptance TerminalA Cardholder-operated device that reads, captures, and transmits Card information in an Unattended Environment. The Visa International Operating Regulations refers to the following types of Unattended Acceptance Terminals: ATM Automated Fuel Dispenser Card Dispensing Machine Load Device Devices that perform Cardholder-Activated Transaction Type A, Cardholder-Activated Transaction Type B, or Cardholder-Activated Transaction Type C Unattended EnvironmentAn environment where a Transaction is completed under all of the following conditions: Card is present Cardholder is present Cardholder completes the Transaction directly at an Unattended Acceptance Terminal Authorization, if required, is obtained electronically Transactions in this environment include the following: Retail Transactions at Unattended Acceptance Terminals T&E Transactions at Unattended Acceptance Terminals ATM Cash Disbursements Buy-a-Card Transactions at Card Dispensing Machines Load Transactions and Unload Transactions at Load Devices Transactions in this environment exclude Transactions completed in Face-to-Face and Card-Absent Environments. Unload TransactionA Transaction where monetary value is removed from a Reloadable Card and transferred to another account held by the same financial institution. Unrecognized Service CodeA Service Code that cannot be recognized by a Magnetic-Stripe Terminal or Chip-Reading Device.
V
V Distribution ProgramA program through which a Member provides payment services to V Distribution Program Distributors and V Distribution Program Cardholders by acting as a V Distribution Program Issuer, Acquirer, or both. V Distribution Program CardAn enhancement to a Visa Business or Visa Purchasing Card product, targeted to retailers, for payment of goods and services from a V Distribution Program Distributor. V Distribution Program CardholderA retailer to whom an Issuer has issued a V Distribution Program Card.
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V Distribution Program Distributor
Visa Activity File
V Distribution Program DistributorA commercial entity that accepts the V Distribution Program Card as payment for goods and services. V Distribution Program IssuerA Member that participates in the V Distribution Program and whose name appears on a V Distribution Program Card as the Issuer. V.I.P. SystemVisaNet Integrated Payment System. The Online processing component of VisaNet. V.I.P. System UserA VisaNet Processor that connects to the V.I.P. System through a terminal or computer device for Authorization and other services. V.I.P. Transaction Research Service Transaction Detail ReportA V.I.P. System report that lists data elements for Authorizations, including Card Verification Value information. Validation CodeA unique value that Visa includes as part of the Custom Payment Service/ATM program in each Authorization Response to ensure that key Authorization fields are preserved in the Clearing Record. Vehicle-Specific Fleet CardA Visa Commercial Card with Fleet Service enhancement that is assigned to a specific vehicle. Verified by VisaA Visa-approved Authentication Method based on 3D Secure. Verified by Visa MarkA Mark used in conjunction with the Visa Authenticated Payment Program. One of the Visa-Owned Marks. Virtual AccountAn account for which no Card is issued, established primarily for completing Electronic Commerce Transactions. Virtual Account HolderAn individual or commercial entity to whom a Virtual Account is issued or who is authorized to use a Virtual Account. Virtual Account IssuerA Member that establishes a Virtual Account and enters into a contractual relationship with a Virtual Account Holder. VIS-CompliantA Card application that complies with either: the requirements specified in the Visa Integrated Circuit Card Specifications and has been approved by Visa Approval Services the requirements specified in the EMV Common Payment Application Specifications and has been personalized to a Common Core Definition-compliant profile and approved by EMVCo. VisaVisa International Service Association and all of its subsidiaries and affiliates, excluding Visa Europe. Visa AcquirerA Member that signs a Visa Merchant or disburses currency or loads funds to a Visa Cardholder in a Cash Disbursement or Load Transaction, and directly or indirectly enters the resulting Transaction Receipt into Interchange. Visa Activity FileA file maintained at a VisaNet Interchange Center that lists the Account Numbers for which Stand-In Processing has generated Approval Responses during the preceding 4-calendar-day period.
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Appendix D Defined Terms Visa ATM Visa Card
Visa ATMAn ATM that displays the Visa Brand Mark and not the Plus Symbol. Visa Authorisation, European Customised ServicesA scalable VisaNet system that delivers Online Authorization and financial processing services to Members. Visa Blue ColorA unique blue color designated for use and reproduction of the Visa-Owned Marks and other printed materials. Visa Brand MarkA Visa-Owned Mark: Used to represent the Visa organization and its product and service offerings that must be used as specified in Chapter 10, "Card and Marks Requirements" and the Visa Product Brand Standards. That denotes acceptance for both: - Payment - Cash Disbursement Visa Brand Mark with the Electron IdentifierA Visa-Owned Mark consisting of the Visa Brand Mark and the name Electron, which must be used as specified in Chapter 10, "Card and Marks Requirements" and the Visa Product Brand Standards. Visa Brand NameA Visa-Owned Mark comprising the name Visa. Visa Business CardA Visa Card targeted to the small business Market that is used to pay for employee business travel and general expenses, and is issued as specified in Chapter 3, "Issuer Requirements & Information," Chapter 10, "Card and Marks Requirements," and the Visa Product Brand Standards. Visa Business CardholderAn employee of a small business to whom an Issuer has issued a Visa Business Card, including sole proprietors and self-employed individuals. Visa Business Electron CardA Card intended for the small business market used to pay for employee business travel and general expenses and complies with all of the following: Is issued with the Visa Business Card core feature requirements Meets the physical Card characteristics of a Visa Electron Card specified in the Visa Product Brand Standards Contains the Service Code for Online Authorization Visa CanadaVisa Canada Corporation. Visa CardA Card that bears either the Visa Brand Mark as specified in Chapter 10, "Card and Marks Requirements" or the Visa Product Brand Standards, enabling a Visa Cardholder to obtain goods, services, or cash from a Visa Merchant or an Acquirer. A Visa Card is always one of the following: Visa Business Card Visa Classic Card Visa Corporate Card Visa Gold Card Visa Infinite Card Visa Platinum card Visa Premier Card Visa Purchasing Card Visa Signature Card
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Visa Card Program
Visa Electron Card
Visa Card ProgramA program through which a Member provides product payment services to Cardholders using Cards that bear the Visa Brand Mark. Visa Cash CardA Chip Card that holds monetary value and stores security keys. There are 3 types of Visa Cash Cards: Disposable Card Feature Reloadable Card Reloadable Card Visa Cash ProgramA program through which a financial institution provides Visa Cash Card services to Cardholders or Merchants by acting as a Load Acquirer, Merchant Acquirer, Card Issuer, funds source, or some combination thereof. Visa Cash Program ParticipantA financial institution that is one of the following: Load Acquirer Merchant Acquirer Card Issuer Funds source Visa Cash SymbolA Mark created by combining the Visa Brand Name, Comet Design, and the word Cash. One of the Visa-Owned Marks. Visa Classic CardA general-purpose Visa Card that is issued as specified in Chapter 10, "Card and Marks Requirements" or the Visa Product Brand Standards. Visa Commercial CardsA product family of Cards intended for business expense use that comprises the: Visa Business Card Visa Business Electron Card Visa Corporate Card Visa Purchasing Card Visa Corporate CardA Visa Card targeted to mid-to-large size companies that is used to pay for employee business travel and entertainment expenses, and is issued as specified in Chapter 3, "Issuer Requirements & Information", Chapter 10, "Card and Marks Requirements" and the Visa Product Brand Standards. Visa Corporate CardholderAn employee of a mid-to-large-size company to whom an Issuer has issued a Visa Corporate Card. Visa Distributed Processing Solution (VDPS)See Visa Authorisation, European Customised Services. Visa Electron AcquirerA Member that both: Signs a Visa Electron Merchant or disburses currency to a Cardholder using a Visa Electron Card in a Manual Cash Disbursement Directly or indirectly enters the resulting Transaction Receipt into Interchange Visa Electron CardA Card that bears the Visa Brand Mark with the Electron Identifier and is issued as specified in Chapter 3, "Issuer Requirements & Information," Chapter 10, "Card and Marks Requirements," or the Visa Product Brand Standards.
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Appendix D Defined Terms Visa Electron Card Program Visa Gold Color
Visa Electron Card ProgramA program through which a Member provides product payment services to Visa Electron Cardholders. Visa Electron IssuerA Member that issues Visa Electron Cards. Visa Electron MerchantA Merchant that: Displays the Visa Electron Symbol or Visa Brand Mark with the Electron Identifier Has a Zero Floor Limit or has a terminal capable of reading and acting upon the Service Code in the Magnetic Stripe, or instructions for an Online Authorization Request from a Chip Visa Electron Payment ApplicationA software application contained within a Chip or payment data encoded on a Magnetic Stripe that defines the parameters for processing a Visa Electron Transaction and meets the minimum requirements for the Visa Electron Program. Visa Electron ProgramA program through which a Member provides payment services to Visa Electron Merchants and Visa Electron Cardholders by acting as a Visa Electron Issuer, Visa Electron Acquirer, or both. Visa Electron Program MarksThe Marks used in connection with the Visa Electron Program. Visa Electron SymbolA Mark consisting of the Visa Logotype, Comet Design, and name Electron. One of the Visa-Owned Marks. Visa Electron TransactionA Transaction completed with a Visa Electron Card at an ATM or Visa Electron Merchant. Visa Electron WordmarkA Mark consisting of the Visa Brand Name and the name Electron. One of the Visa-Owned Marks. Visa Electronic Certificate ServiceA Visa service that issues Digital Certificates. Visa EuropeVisa Europe Limited. Visa Extended AccessVisa equipment and software that a Member uses to access Visa processing services. Visa Global ATM NetworkThe network through which an ATM participant provides Cash Disbursement services to Cardholders by acting as an Issuer, an ATM Acquirer, or both. Visa Global ATM ProgramA program where an ATM participant provides Cash Disbursement services to Cardholders by acting as an Issuer, an ATM Acquirer, or both. Visa Gold CardA premium Visa Card that both: Offers core and optional services as specified in Volume IGeneral Rules Is issued as specified in Chapter 3, "Issuer Requirements & Information," Chapter 10, "Card and Marks Requirements," or the Visa Product Brand Standards (Regional variations may be found in the applicable Regional Operating Regulations.) Visa Gold ColorA unique gold color designated for use and reproduction of the Visa-Owned Marks and other printed materials.
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Visa Hotel and Cruise Line Services
Visa Mini Card
Visa Hotel and Cruise Line ServicesServices that a Hotel or Cruise Line may provide to Cardholders, including: Advance Deposit Service Hotel Reservation Service Priority Check-out Service Cash Disbursement Visa Inc.A Delaware stock corporation. Visa Infinite CardA Product Name for a Visa Card that has attributes exceeding those of a Visa Gold Card and Visa Platinum. Visa Infinite Exclusive PrivilegesA Merchant-partner program with exclusive offers for Visa Infinite Cardholders. Visa Information ManagementOptional services provided by Visa to Members and clients of Members to enhance reporting and data gathering. Visa Integrated Billing StatementA monthly report provided by Visa that details charges assessed to Members. Items appearing on this report are collected using the Fee Collection Transaction reason code 5010 (Visa Integrated Billing Statement). Visa Interchange Directory Update FormA form containing contact information on Members and VisaNet Processors that Visa compiles and sends to all Members and VisaNet Processors in the form of a directory. See Instructions for Visa Interchange Directory Update Form, (Exhibit 4F). Visa Interlink Program MarksThe Marks used in connection with the Visa Interlink Program, including the Comet Design, Visa Interlink Symbol, and Visa Interlink Wordmark. Visa International Service CenterA 24-hour-a-day, 7-day-a-week center that Visa maintains as part of the Global Customer Assistance Services program, where a Cardholder can obtain both: Information and certain types of emergency assistance while traveling Emergency Cash Disbursements and Emergency Replacement Cards Visa Internet Domain NameA Visa-Owned Mark used to represent the Visa organization on the Internet or other networks. Visa IssuerA Member that issues Visa Cards. Visa Meetings CardEffective 15 April 2008, a Visa Card issued to commercial entities in the public and private sector for commercial purchases associated with business meetings and events, as specified in Volume IGeneral Rules, Chapter 3, "Issuer Requirements & Information", and the Visa Product Brand Standards. Visa MerchantA Merchant that displays the Visa Brand Mark and accepts all Visa Cards. Visa Mini CardA miniaturized version of a Visa Card or Visa Electron Card that must: Provide the designated level of utility promised to the Cardholder Contain the physical elements and data components required to complete a Transaction
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Appendix D Defined Terms Visa-Owned Marks Visa Risk Manager
Visa-Owned MarksAll Marks owned by Visa, including but not limited to, those specified in Chapter 10, "Card and Marks Requirements" or the Visa Product Brand Standards. Visa-Owned Payment ProductsVisa Cards, Visa Electron Cards, and Cheques. Visa Payment ApplicationA software application contained within a Chip or payment data encoded on a Magnetic Stripe that defines the parameters for processing a Visa Transaction and meets the minimum requirements of the Visa Program. Visa Payment Gateway ServiceA Visa service that provides Authorization and Clearing of Secure Electronic Transaction Specification-compliant Transactions. Visa PlatinumA Product Name for a Visa Card product that has attributes equal to or exceeding those of a Visa Gold Card. Visa/Plus ATMAn ATM that: Displays the Visa Brand Mark and the Plus Symbol May also display the Visa Brand Mark with the Electron Identifier Visa/Plus International ATM ProgramSee Visa Global ATM Program. Visa Premier CardA premium Visa Card that both: Offers core and optional services as specified in Volume IGeneral Rules Is issued as specified in the Visa Product Brand Standards (Regional variations may be found in the applicable Regional Operating Regulations.) Visa ProgramA program through which a Member provides payment services to Visa Cardholders or Merchants by acting as an Issuer, an Acquirer, or both. Visa Program MarksThe Marks used in connection with the Visa Program. Visa Purchasing CardA Visa Card issued to commercial entities (public and private) that is used for commercial purchases and is issued as specified in Chapter 3, "Issuer Requirements & Information" and the Visa Product Brand Standards. Visa Purchasing CardholderAn employee of a public or private commercial entity to whom an Issuer has issued a Visa Purchasing Card. Visa RegionA national or multinational geographic area under the jurisdiction of a Regional Office, as specified in the Visa International By-Laws.There are 5 Visa Regions: Asia-Pacific Region Canada Region CEMEA (Central and Eastern Europe, Middle East and Africa) Region Latin America and Caribbean Region U.S.A. (United States of America) Region Visa Canada and Visa U.S.A. are under the jurisdiction of a Regional Board. Visa Risk ManagerEffective 16 May 2008, a suite of risk management products designed to help Issuers optimize loss prevention and maximize profitability through intelligent risk-management decisioning.
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VisaNet Documentation Automation Service
Visa Secure Electronic CommerceA payment service that provides payment information security over the Internet and other networks for Cardholders using a Card and Cardholder Access Device to conduct an Electronic Commerce Transaction. Visa Settlement BankA bank where Visa maintains its Settlement accounts and performs funds transfer for Settlement. Visa Signature CardA Product Name for a Visa Card that has attributes exceeding those of a Visa Gold Card and Visa Platinum. Visa Smart PaymentEMV-Compliant and VIS-Compliant Chip-based applications that provide payment service options and controls to Issuers of Chip Cards bearing the Visa Brand Mark or the Visa Brand Mark with the Electron Identifier that are not available using Magnetic-Stripe technology. Visa Travelers Cheque ProgramA program through which a Member issues Cheques. Visa TravelMoney CardA card that may be purchased and used worldwide to obtain local currency at Visa/Plus ATM Acquirer locations or used at the Point-of-Transaction, if a Visa-owned Mark appears on the card. Visa TravelMoney ProgramA program through which a Visa TravelMoney participant provides ATM Cash Disbursement or Point-of-Transaction (if a Visa-owned Mark appears on the card) services to Visa TravelMoney Cardholders by acting as an Issuer, an Acquirer, or both. Visa U.S.A.Visa U.S.A. Inc. Visa WordmarkSee Visa Brand Name. VisaNetThe systems and services, including the V.I.P. System, Visa Authorisation, European Customised Services, and BASE II, through which Visa delivers Online Financial Processing, Authorization, Clearing, and Settlement services to Members. VisaNet Authorization Message FormatA V.I.P. System message format that uses the Visa version of the International Organization for Standardization bit map standard for bank card messages. VisaNet Copy Request and Fulfillment ServiceAn automated process for transmitting Copy Requests and Fulfillments and monitoring the integrity and quality of the service through either the: Copy Request Manager Facsimile Access System VisaNet Copy Request and Fulfillment Service FeesService-related fees that include, but are not limited to: Transaction fees Fulfillment incentive fees Mediation Service fees Monthly access fees VisaNet Documentation Automation ServiceA Visa service that provides an automated process for transmitting Chargeback and Representment supporting documentation between participating Members.
Appendix D Defined Terms VisaNet Interchange Center Zero Floor Limit
VisaNet Interchange CenterA Visa Inc or a Visa Europe facility that operates the VisaNet data processing systems and support networks. VisaNet ProcessorA Member or non-Member that is directly connected to VisaNet and provides Authorization, Clearing, Settlement, or payment-related processing services for Merchants or Members. The Visa International Operating Regulations also refer to a V.I.P. System User as a type of VisaNet Processor. VisaNet Settlement ServiceA service that allows Members to consolidate the Settlement functions of the Single Message System and BASE II into one centralized function and benefit from flexible reporting options, as specified in the VisaNet Settlement Services (VSS) Users Guide, Volumes 1 and 2. Voice AuthorizationAn Approval Response obtained through interactive communication between an Issuer and an Acquirer, their VisaNet Processors, or the International Automated Referral Service, through telephone, facsimile, or telex communications.
W
WebSee World Wide Web. WebsiteOne or more Internet addresses at which an individual or organization provides information to others, often including links to other locations where related information may be found. Wire Transfer MerchantA Merchant that sells money orders by electronic funds transfer. Wire Transfer TransactionA Transaction representing the sale of a check or money order for transfer to a payee (who may or may not be the Cardholder) by electronic funds transfer. WordmarkA Mark consisting entirely of a word. World Wide WebA part of the Internet designed to allow easier navigation of the network through the use of graphical user interfaces and hypertext links between different addresses. Also referred to as the Web.
X, Y, Z
Zero Floor LimitA Floor Limit with a currency amount of zero (i.e., Authorization is required for all Transactions).
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Visa International Operating Regulations

Volume I General Rules

THIS PAGE INTENTIONALLY LEFT BLANK.

About the Operating Regulations

Purpose of this Manual

About the Operating Regulations

2008 Visa. All Rights Reserved.

1.2 1.3 1.4 1.5

Chapter 2: Risk Management

2.1.E.5 2.1.E.6 2.1.E.7

Chapter 3: Issuer Requirements & Information

Chapter 4: Acquirer Requirements & Information

115 115 116 116

124 124 124 124 124 124 124 125

132 132 132 133 133 134

Chapter 5: Payment Acceptance

156 156 156 157 157 157 158 159

5.3.F.3 5.3.F.4 5.4

Deposit Time Limits Payments to Merchants

Chapter 6: Payment Services

Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments

7.8 7.9 7.10

Chapter 10: Card and Marks Requirements

10.5 10.6 10.7 10.8

258 258 258 259 259 259 259

Appendix BMerchant Data Standards Appendix DDefined Terms

HIERARCHY OF VISA REGULATORY PUBLICATIONS

Visa International Operating Regulations

Extensions to the Visa International Operating Regulations

Variances to the Visa International Operating Regulations

1.2 USE AND APPLICATION OF THE VISA INTERNATIONAL OPERATING REGULATIONS

USE AND APPLICATION OF THE VISA INTERNATIONAL OPERATING REGULATIONS

Chapter 1: General Regulations 1.5 VISA RIGHTS 1.5.B Member Obligations

1.6 REGULATION ENFORCEMENT

1.6.C.1 Repetitive Violations

Visa International Operating Regulations and Visa International By-Laws

Fines and Penalties Process

Fines and Penalties Rules

Chapter 1: General Regulations 1.6.C.2 Time Period 1.6.C.3 Willful Violations

1.6.D Fines and Penalties Schedule

Fines and Penalties Schedule

Violation Uncorrected Violation Uncorrected Violation Uncorrected Violation Uncorrected Violation

1.6.D.9 Penalty for Member Failure to Report Fraud

Penalties for Failure to Report

Occurrence First Second Third Fourth Fifth

High-Risk Chargeback Monitoring ProgramAcquirer Penalties

Single month When reached

When violation occurs

US $25,000 per Merchant per month

1.6.D.14 Penalties for Incorrect Use of Dynamic Currency Conversion

Table 1-12: Dynamic Currency Conversion Actions and Penalties

Table 1-12: Dynamic Currency Conversion Actions and Penalties

Merchant Outlet Dynamic Currency Conversion Violations

US $10,000 fine per non-compliant Merchant Outlet per month

Table 1-12: Dynamic Currency Conversion Actions and Penalties (Continued)

1.6.D.16 Acquirer Penalties for Illegal Cross-Border Transaction Activity

1.6.E.1 Data Compromise Recovery Eligibility

SEE ALSO: Section 1.3 Section 3.2.A.3 Section 4.1.B.1

Data Compromise Recovery Solution

1.6.E.5 Data Compromise Recovery Funds Distribution and Administration Fee

1.7.B.2 Use of Visa-Owned Marks for Visa Program

Use of the Visa-Owned Marks

1.7.B.4 Use of Visa-Owned Marks on Cards