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learners
a handbook for unions and their
union learning representatives
Foreword <<
Liz Smith
Director, unionlearn
Learning and
organising
Section 1
Jess Hurd/www.reportdigital.co.uk
Learning and organising <<
ULRs 000s
ULRs,
There are however some challenges for unions and their ULRs to
engage employers.
2. Results of a union survey undertaken for the TUC by the Working Lives Research Institute
Teamwork at Tesco
Teamwork is behind the huge success of learning and
organising at the Tesco store in Longton, Stoke-on-Trent.
USDAW membership has been boosted by almost 100
per cent – some 450 employees. ULRs spoke to over
2000 people as part of an analysis of learning needs
across the store and in the process recruited a high
number of members.
The third of ULRs that have never held a union post before –
‘new activists’ – are more likely to be women and younger
than those that have. These trends mean that the ULR profile
is becoming diverse, more like the make up of the workforce
as a whole.
Seven out of ten ULRs work in the public sector. Over a half (58
per cent) of ULRs are located in workplaces of under 500.
Benefits of ULRs
Section 2
Mark Thompson
Benefits of ULRs <<
3. Training, union recognition and collective bargaining: Findings from the 2004 Workplace
Employment Relations Survey. Stuart. M and Robinson. A. unionlearn research paper 4.
Some employers are reluctant to give ULRs sufficient time off for
their roles. Employers will incur costs in terms of providing paid
time off for ULRs and unpaid time for employees to meet them.
Nevertheless, employers are likely to see benefits in the form of
increased productivity, lower staff turnover, increased job
satisfaction and higher added value products and services as a
result of a better trained workforce and improved industrial
relations.
Ten ULRs completed the initial TUC Learning Rep course and
the additional Skills for Life module. They also completed an
Information, Advice and Guidance course. A learning
agreement was negotiated by the ULRs, which provided 50
per cent paid release for employees attending the learning
centre. The senior ULR, who was also the union convenor,
ULRs are doing much to boost the image and strengthen the
organisation of their union at the workplace. They can help
widen union membership across the board and in under-
represented groups such as migrant workers.
Value learning
Learning and organising are both important in their own right.
If members feel that learning is simply being used as a
recruitment tool, it will be less successful. Every workplace is
different, and in planning your learning project remember to
value learning for its own sake. Use the arguments on the
value of learning; see page 32.
Mainstream learning
Union learning reps can help ensure workplace learning is both
union-led and sustainable – and they can also make a massive
difference to union organisation in a workplace. Maximise the
impact of ULRs by thinking about how best they can work
alongside existing reps and stewards, get involved in and
support existing workplace or branch structures, and contribute
to the wider work of the union.
and rights
Functions
Section 3
Mark Thompson
Functions and rights <<
In the past, many ULRs have had difficulty in obtaining time off
from employers to carry out their duties and to train for them.
That is why the TUC and its unions persuaded the Government
to introduce statutory recognition that gives learning reps
similar rights to union representatives as a whole.
The way these rights can be implemented is set out in the ACAS
Code of Practice on Time Off for Union Representatives.
Employer’s details
name
home address
postcode
telephone number
Most of these barriers are experienced not just by ULRs but also
by union representatives as a whole. That is why the Government
carried out a review of workplace representatives’ facilities and
ULR agreements
Section 4
ULR agreements <<
4. Proportion of union members ULRs represent given time off from their normal work duties to
undertake training during the past 12 months
Role
The overall aim of the group will be to promote, initiate,
support and monitor lifelong learning activities across the site.
It will work to make learning opportunities as accessible and
affordable as possible to all employees, enabling them to
increase skills and maximise their own potential.
Membership
The steering group will comprise of [insert number to be agreed
at each site] nominated union learning representatives (ULRs), a
senior representative from each recognised union, a senior
operations manager, representatives from the human resources
and training functions, project workers/advisors from the
relevant trade unions and a nominated person from the partner
college. The group will also reserve the right to co-opt
representatives from other outside agencies e.g. unionlearn,
learning skills councils etc., to assist as and when necessary.
Meeting arrangements
The steering group will meet on a regular basis as required,
but no less than six times each year. The operations manager
will chair the group and the ULR co-ordinator will take
responsibility for collating items and compiling the agenda.
A nominated member of the group will record action points
from the meeting.
Responsibilities
These are to:
❙ identify learning needs and aspirations of employees on site
in line with the ULR learning needs analysis
❙ develop and promote a range of on site learning initiatives,
to encourage individuals back into learning, including a
designated learning centre on site
ULR activities
Section 5
Mark Thompson
ULR activities <<
The better qualified you are the more likely you are to
get further training
❙ Whilst 40 per cent of those with degrees or above receive job-
related training, only 6 per cent of those without qualifications
do so.
Supporting learners
ULRs have a key role in informing and supporting learners in the
workplace. Their main activities include:
❙ interviewing members, listening, asking questions
❙ identifying and analysing their learning needs
❙ checking out any practical problems that will get in the way of
learning such as study costs or childcare
❙ helping members decide what to do and make plans
❙ finding information and signposting
❙ brokering with providers such as colleges and setting up
learning opportunities
❙ offering continuing support, mentoring and coaching.
The new Adult Advancement and Careers Service will merge the
information and advice services of learndirect and Nextstep
providers in partnership with Jobcentre Plus. ULRs can help their
members access these services. You will need to keep up-to-
date on these changes – it’s a good idea to check the
unionlearn website.
Arranging learning/training
As a ULR you may need to establish partnerships with outside
organisations in order to promote lifelong learning amongst
members.
Unions will want to ensure that ULRs have the facility time to
support learners in the centre. Where this happens, take-up is
likely to be much higher.
ULR training
Section 6
Simon Weller
ULR training <<
All ULRs are given initial training for their role through courses
provided by the TUC or individual unions. Many ULRs take the
courses at trade union education departments in local colleges,
run by a TUC tutor. Many have also done follow-on courses. The
TUC courses are all accredited through the Open College Network.
Follow-on courses
Union Learning
representatives
5-day course
Personal and
Follow on ULR professional Induction
modules7 development7 courses7
Health and
Safety Rep
induction
(leading to a
10-day course and
Supporting Discussion one year certificate
learners leaders course)
7. three-day courses
Support for
learning
Section 7
Lorne Campbell / Guzelian
Support for learning <<
Train to Gain
This government scheme is designed to help more employers
engage in workforce development, such as training those
employees that have do not have a Level 2 qualification. It is a
service whereby skills brokers provide eligible employers with
advice on workplace training including:
❙ how much paid time off is needed for learning
❙ what is free of charge e.g. first full Level 2 vocational
qualifications and Skills for Life
❙ what is partially subsidised e.g. Level 3 in some pilot areas
(currently North West and West Midlands and for some
women in London).
The Learning and Skills Council has agreed a Train to Gain Protocol
with the TUC to help ULRs and other union reps to work with skills
brokers in delivering the training opportunities in the workplace.
Skills Pledge
The Skills Pledge is a public commitment by the leadership of a
company or organisation to support all its employees to
develop their basic skills, including literacy and numeracy, and
work towards qualifications to at least Level 2. It is important
that unions and their ULRs put pressure on their employer to
sign the pledge. Unions and their ULRs should also be involved
in delivering the provision and monitoring the take up. These
could be included in a learning agreement with the employer.
To the employer
From the union
Dear
(This can only complement and expand the work we are already
engaged on together in the [name of workplace learning
committee] and will reinforce the message given to the employees
when we concluded the Learning Agreement in [insert year])*.
Apprenticeships
Apprenticeships provide work-based training to young people
and adults who want to learn new skills and gain qualifications
while working. Apprenticeships are available across 80 different
sectors of industry, covering a huge range of subjects from
engineering to business administration.
TUC demands
❙ New legal rights to paid time off to train are essential. Adult
workers without a Level 2 qualification should have a
universal right to paid time off to achieve such a qualification.
This right would encourage all employers to access the state
subsidised training available under Train to Gain.
❙ Government should work with unions and others to tackle
skills discrimination. Such proposals should cover women,
black and minority ethnic workers, disabled employees and
older workers.
❙ Employers and unions should be encouraged to negotiate on
training by it being included as a collective bargaining issue
under the statutory union recognition procedure. A collective
approach on workplace skills must be a priority in all sector
skills agreements.
information
Further
Section 8
Jargon buster <<
Apprenticeships
are programmes that allow mainly 16-24 year olds
to learn on the job, while building up skills and
gaining qualifications. They are funded jointly by
DIUS (see below) and DCSF (see below). Union reps
and ULRs are involved in supporting apprentices.
Apprenticeships lead to an NVQ Level 2. Advanced
Apprenticeships last for at least two years and lead
to a NVQ at Level 3, relevant key skills qualifications
and a technical certificate. There are also Adult
Apprenticeships for those aged over 25.
Access course
is designed to prepare mature students without other
qualifications for entry into university or college to do
a degree or higher diploma course.
Awarding body
a body that develops and publishes accreditation
criteria and accredits qualifications. The major
awarding body for TUC Education qualifications is
NOCN (the National Open College Network – see
below).
Business Link
are local agencies to provide information, advice
and support to start a new business or grow an
existing one, aimed particularly at small businesses.
Climbing Frame
The union learning Climbing Frame is an online tool
for ULRs and other union reps that holds information
about a range of learning themes and opportunities.
It also signposts relevant learning opportunities to
members, whatever their skill levels.
Digital divide
refers to the unequal access of certain groups in
society to information and communications
technology, leading to barriers to the acquisition of
related skills. Unionlean has a number of projects
with partner colleges to narrow the digital divide.
Foundation degrees
are programmes designed and delivered by
partnerships of employers, employer organisations,
universities and colleges to develop technical
knowledge and skills and wider employability skills.
Equivalent to the first two years of an honours degree.
Jobcentre Plus
is the government agency which supports employers
in their recruitment with labour market intelligence,
provides advice on building a diverse workforce and
in meeting their skill needs (with the LSC). Provides
support for individuals through personal advisers.
Learning agreement
is an agreement between a union and employer
which might include elements such as paid time off
for study, establishing a learning centre and facilities
and facility time for ULRs.
Learning committee
A joint forum, which allows unions and employers to
deliver and monitor the learning agreement.
Learning entitlements
are rights to free provision such as Skills for Life and
first Level 2 qualifications as well as to Level 3
qualifications for 18–25 year olds.
Leitch Report
is the government-commissioned review of skills
which will be needed in 2020 and which set out
recommendations on how to achieve a world class
workforce by then.
Lifelong learning
All continuous learning after the age of 16.
Matrix Standard
is a quality framework for the effective delivery of
information, advice and/or guidance on learning
and work. A number of union learning centres have
obtained the award.
Online learning
see e-learning (above)
Qualification levels
There are six levels:
Entry Level: provides a common path of progression
to qualifications at foundation level
Level 1: foundation GNVQ/NVQ 1/Skills for Life
Level 2: 4 GCSEs A–C/intermediate GNVQ/
BTEC First Diploma/NVQ 2/Skills for Life
Level 3: 2 A levels/BTEC National Diploma/NVQ 3
Level 4: first degree/HNC/HND/NVQ 4
Level 5: postgraduate qualification/NVQ
Quality Award
is unionlearn’s award to providers who demonstrate
that union learners are considered in the design,
development and delivery of courses and
programmes. The award will help signpost ULRs to
union-friendly provision.
Quick Reads
are short, exciting books by bestselling authors and
celebrities for adults who are new to reading, have
lost the reading habit, or who prefer a quick read.
Unionlearn promotes the books through its learning
centre network.
Skills accounts
are a new initiative whereby learners including the
unemployed will have access to a range of support
and advice within the new Adult Advancement and
Careers Service which will help them access the right
learning with the right provider. Learners will have
access to their own learner record to help them
through their career paths.
Skills brokers
are independent advisers to help employers to
assess their training needs and arrange provision
under Train to Gain (see below). They will be
expected work with ULRs in carrying out this role.
Skills Pledge
a public commitment by the leadership of a
company or organisation to support all its
employees to develop their basic skills including
literacy and numeracy, and to work towards
qualifications to at least Level 2. ULRs will work with
employers to deliver the pledge.
Train to Gain
is a government brokerage scheme to increase
employer demand for workplace training,
particularly those employees without a Level 2
qualification. Unions and ULRs have been given a
role in supporting the programme.
Training levy
is a levy on employers within a sector to fund
training administered by an ITB (see page 66).
ULR database
is a database of ULR contact details held by
unionlearn.
Workforce development
refers to learning activities that increase the capacity
of individuals to participate effectively at the
workplace.
Unionlearn directory
Includes list of TUC Education programmes and centres.
English regions
Wales Scotland
t 029 2034 7010 t 0141 221 8545
f 029 2022 1940 f 0141 221 8575
Transport House 4th Floor
1 Cathedral Road John Smith House
Cardiff CF11 9SD 141-165 West Regent Street
Glasgow G2 4RZ
Regional education officer
Julie Cook Regional education officer
e jcook@tuc.org.uk Harry Cunningham
e hcunningham@tuc.org.uk
Northern Ireland
t 02890 247 940
ICTU Carlin House
4-6 Donegall
Street Place
Belfast BT1 2FN
unionlearn
Congress House
Great Russell Street
London WC1B 3LS
Design: www.wildstrawberry.uk.com
Print: The Russell Press, Nottingham
Cover picture: Mark Thompson