Page 1 of 10

Re: Fw: New Warranty Defect Claim062 for Pacific Finder BO623 KheiLuun.Wong to: Eric Ng 05/20/2011 08:00 PM Cc: Benjamin Ongjoco, Julie.Kwek, teo_wee.chong, Victor Yeap, YeLin Thaung Hide Details From: KheiLuun.Wong@rolls-royce.com Sort List... To: Eric Ng/SGIND/ABB@ABB_SG01 Cc: Benjamin Ongjoco/SGIND/ABB@ABB_SG01, Julie.Kwek@rolls-royce.com, teo_wee.chong@rolls-royce.com, Victor Yeap/SGIND/ABB@ABB_SG01, YeLin Thaung/SGIND/ABB@ABB_SG01

11 Attachments
Int'l CFS Rates_Marine 2011 (w STC).pdf pic02028.gif pic29614.gif claim report 062.xls claim report 061.xls

IMG_3802.JPG IMG_3803.JPG IMG_3804.JPG IMG_3805.JPG IMG_3806.JPG IMG_3807.JPG

Dear Eric, We confirm your engineer attendance tomorrow, and will followup with a PO on Monday. Item as given below: Description: OT1250K3 Type: Main Switch Manufacture: ABB Remarks: 1250A

file://C:\Temp\notes9954CD\~web0955.htm

5/21/2011

Page 2 of 10

Thanks. Best regards,. Khei Luun

eric.ng@sg.abb.com

To

Julie.Kwek@rolls-royce.com

05/20/2011 06:56 PM

cc KheiLuun.Wong@rolls-royce.com, teo_wee.chong@rolls-royce.com, yelin.thaung@sg.abb.com, victor.yeap@sg.abb.com, benjamin.ongjoco@sg.abb.com Subject Fw: New Warranty Defect Claim062 for Pacific Finder BO623

Dear Julie, As per telecom, we had engineer to attend the vessel tomorrow. Please kindly advise the Purchase Order / Email confirmation with reference Number in order to deploy my engineer. Understand your engineer had been onboard and had propose a list of item to be replaced. Please kindly provide the list to us so that we can counter-check tomorrow. Please kindly assist to allow my engineer to enter Loyang Offshore base and also advise the contact person for tomorrow. Thanks. My engineer detail: Benjamin @ 9726 1072 Best Regards, Eric Ng ABB Pte. Ltd. Phone: +65 6773 5215 Telefax: +65 6778 0222 Mobile: +65 9727 9226 Email: eric.ng@sg.abb.com ----- Forwarded by Eric Ng/SGIND/ABB on 05/20/2011 06:40 PM ----From: To: Cc: Date: Subject: BO623 Eric Ng/SGIND/ABB Julie.Kwek@rolls-royce.com YeLin Thaung/SGIND/ABB@ABB_SG01@ABB_SG01 05/20/2011 02:26 PM Re: Fw: New Warranty Defect Claim062 for Pacific Finder

Dear Julie,

file://C:\Temp\notes9954CD\~web0955.htm

5/21/2011

Page 3 of 10

Sorry to inform we do not have engineer at such short notice, please kindly provide vessel schedule so that we can plan the resources. Meanwhile, please see attached Marine Service Rate (Cat. 2 apply) and issue PO for confirmation, thanks. (See attached file: Int'l CFS Rates_Marine 2011 (w STC).pdf) Best Regards, Eric Ng

ABB Pte. Ltd. Phone: +65 6773 5215 Telefax: +65 6778 0222 Mobile: +65 9727 9226 Email: eric.ng@sg.abb.com

From: To: Cc: Date: Subject:

Darren Lee/SGIND/ABB Eric Ng/SGIND/ABB@ABB_SG01 James Ee/SGIND/ABB@ABB_SG01 05/20/2011 10:40 AM Fw: New Warranty Defect Claim062 for Pacific Finder BO623

Hi Eric, As spoken, thanks for your kind help to arrange your service engineer to perform on the troubleshooting and verification. Rolls Royce contact: 1) Julie, Hp: 9725 5518 2) Jeffrey, Hp: 9727 5277

Thanks & Best Regards, Darren Lee Sales Engineer Machine Service, Discrete Automation and Motion Division ABB Pte Ltd No.2, Tuas Lane, Singapore 638611 Tel: +65 6865 3062 Fax: +65 6861 4355 HP: +65 9297 3930 Email: darren.lee@sg.abb.com ----- Forwarded by Darren Lee/SGIND/ABB on 05/20/2011 10:36 AM ----Julie.Kwek@rollsroyce.com To 05/20/2011 08:54 AM Darren Lee/SGIND/ABB@ABB_SG01 cc KheiLuun.Wong@rolls-royce.com, teo_wee.chong@rolls-royce.com, Asbjorn.Brekke@rolls-royce.com

file://C:\Temp\notes9954CD\~web0955.htm

5/21/2011

Page 4 of 10

Subject Fw: New Warranty Defect Claim062 for Pacific Finder BO623

Dear Darren , Good day to you! Our customer discovered a burned equipmend in the ABB starter cabinet bowthruster, and is claiming a warranty As recommended by our factory , We need ABB expertise and help to go on to look at this issue. The vessel ( Pacific Finder ) is currently at Loyang Offshore Supply Base on 20th May 2011 and will only be there for 24 hours. Best Regards Julie Kwek Rolls-Royce Singapore PTE.LTD 6 Tuas Drive 1 Singapore 638673 Main Telephone : (65) 6862-1901 ----- Forwarded by Julie Kwek/APAC/RRM on 05/20/2011 08:43 AM ----Asbjrn Brekke/NO/RRM To 05/19/2011 08:34 PM Julie Kwek/APAC/RRM@RRM cc Teo Wee Chong/APAC/RRM@RRM, Khei Luun Wong/APAC/RRM@RRM Subject New Warranty Defect Claim062 for Pacific Finder BO623

Hello Julie / Teo,

Please use our PO:

UL1027117 for attendance Pacific Finder regarding

file://C:\Temp\notes9954CD\~web0955.htm

5/21/2011

Page 5 of 10

Claim 062, burned equipment in ABB starter cabinet bowthruster. I recommend that you contact ABB in Singapore and ask one of their technicians to attend the vessel together with your technician, because I guess we need help from ABB. Tell your technician that he must try to find out what has caused this damage in the starter cabinet. Was everything ok when the vessel left the Yard? Please see contact persons in ABB in this email below.

Darren Lee Sales Engineer Machine Service, Discrete Automation and Motion Division ABB Pte Ltd No.2, Tuas Lane, Singapore 638611 Tel: +65 6865 3062 Fax: +65 6861 4355 HP: +65 9297 3930 Email: darren.lee@sg.abb.com (Embedded image moved to file: pic02028.gif) JigarNatverbhai Patel Service Engineer ABB Pte. Ltd. Machines Services 2 Tuas Lane, Singapore 638611 Mobile: +65 97248130 email: jigarnatverbhai.patel@sg.abb.com

James Ee Operations Manager ABB Pte Ltd No.2 Tuas Lane, Singapore 638611 DM Service, Singapore Phone: +65 6865 3061 Telefax: +65 6861 4355 Mobile: +65 9177 6965 email: james.ee@sg.abb.com

Brgds Asbjrn Brekke Rolls-Royce Marine AS Technical Support Engineer Marine Services, Propulsion - Norway phone: +47 81 520070 phone direct : +47 70 014239

file://C:\Temp\notes9954CD\~web0955.htm

5/21/2011

Page 6 of 10

----- Forwarded by Asbjrn Brekke/NO/RRM on 19.05.2011 13:17 ----(Embedded image moved to file: pic29614.gif) E-mail

|---++-------------------------------------------------------------------| | ||Julie Kwek/APAC/RRM@RRM | |To:|| | | || | |---++-------------------------------------------------------------------| | ||Bengt Kristoffersen/NO/RRM@RRM; Khei Luun Wong/APAC/RRM@RRM; Teo | |Cop||Wee Chong/APAC/RRM@RRM; Trygve Hamre/NO/RRM@RRM; Warranty | |y: ||Ulstein@RRM; Asbjrn Brekke/NO/RRM@RRM | |---++-------------------------------------------------------------------| | ||Wendy Kristoffersen/NO/RRM | |Fro|| | |m: || | |---++-------------------------------------------------------------------| | || | |Rep|| | |ly || | |to:|| | | || | |---++-------------------------------------------------------------------|

|----+--------------------------------------------------+---------------+| | |Re: Fw: 1105181 New Warranty Defect Claim 052 to |Date: || |Titl|062 for Pacific Finder BO623 |19.05.2011 || |e: | |06:57 || |----+--------------------------------------------------+---------------+|

Hello Julie Please be advised that this vessel is not being handled by myself, but Mr Asbjrn Brekke (now in copy) It is best when sending claims to just use the warranty address and then the claims will be distributed by the warranty manager to the correct case handler.

file://C:\Temp\notes9954CD\~web0955.htm

5/21/2011

Page 7 of 10

Best Regards Wendy Kristoffersen Rolls-Royce Marine AS Technical Support Engineer Marine Services, Propulsion-Norway Phone: +47 70014753 Fax: +47 70014012 Email: wendy.kristoffersen@rolls-royce.com

Julie Kwek/APAC/RR M To 19.05.2011 04:30 Bengt Kristoffersen/NO/RRM@RRM, Trygve Hamre/NO/RRM@RRM, Warranty Ulstein@RRM, Wendy Kristoffersen/NO/RRM@RRM cc Khei Luun Wong/APAC/RRM@RRM, Teo Wee Chong/APAC/RRM@RRM Subject Re: Fw: 1105181 New Warranty Defect Claim 052 to 062 for Pacific Finder BO623Link

Pls advise us of the PO for our engineers to go onsite for claim 62 Best Regards Julie Kwek Rolls-Royce Singapore PTE.LTD 6 Tuas Drive 1 Singapore 638673 Main Telephone : (65) 6862-1901

Julie Kwek/APAC/RRM To 05/19/2011 10:12 AM Wendy Kristoffersen/NO/RRM, Bengt Kristoffersen/NO/RRM, Trygve Hamre/NO/RRM, Warranty Ulstein cc Khei Luun Wong/APAC/RRM@RRM, Teo Wee Chong/APAC/RRM@RRM Subject Fw: 1105181 New Warranty Defect Claim 052 to 062 for Pacific Finder BO623

file://C:\Temp\notes9954CD\~web0955.htm

5/21/2011

Page 8 of 10

Dear Wendy , Kindly look into the claim (#61) attached report and advice for the action. Pls note that Claim 62 is TOP URGENT Thanks.

~~~~~~~~~~~~~~~~~~~~~ AL - Adrian Lee <adrian.lee@swi re.com.sg> To 05/18/2011 04:51 PM "KheiLuun.Wong@rolls-royce.com" <KheiLuun.Wong@rolls-royce.com> cc "Julie.Kwek@rolls-royce.com" <Julie.Kwek@rolls-royce.com>, "teo_wee.chong@rolls-royce.com" <teo_wee.chong@rolls-royce.com>, NAS - Niall Sommerville <niall.sommerville@swire.com.sg> Subject 1105181 Outstanding RRM related Warranty Defect Claims for Pacific Finder BO623

Dear Mr Wong, Please kindly send service engineer to rectify warranty defect claims for Pacific Finder BO623 when she calls Loyang Offshore Supply Base on 20th May 2011, this Friday morning. The following defects are outstanding and needs to be resolved ASAP :

file://C:\Temp\notes9954CD\~web0955.htm

5/21/2011

Page 9 of 10

038, 050 and 062 Warranty Defect 038 : If service engineer unable to resolve this in Singapore, please send a service engineer to Surabaya. Warranty Defect 062 : If service engineer unable to resolve this in Singapore, please send a service engineer to Surabaya. Regards, Adrian ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Best Regards Julie Kwek Rolls-Royce Singapore PTE.LTD 6 Tuas Drive 1 Singapore 638673 Main Telephone : (65) 6862-1901 ----- Forwarded by Julie Kwek/APAC/RRM on 05/19/2011 10:04 AM ----Teo Wee Chong/APAC/RRM To 05/18/2011 10:11 AM Julie Kwek/APAC/RRM@RRM cc Khei Luun Wong/APAC/RRM@RRM, Jeffery Zhang/APAC/RRM@RRM Subject Fw: 1105181 New Warranty Defect Claim 052 to 062 for Pacific Finder BO623

Hi Julie refer below claim from BO 623 .Our is claim number 61 and 62 Please have a look and refer to Norway for advice.For 61 we have some information from Norway about the noise is quite normal Thank You Regs ----- Forwarded by Teo Wee Chong/APAC/RRM on 05/18/2011 10:09 AM ----AL Adrian Lee <adrian.le e@swire.co m.sg>

To "skhoe@stengg.com" <skhoe@stengg.com> cc "tanveer@stengg.com" <tanveer@stengg.com>, "Julie.Kwek@rolls-royce.com" <Julie.Kwek@rolls-royce.com>,

05/18/2011 09:38 AM

file://C:\Temp\notes9954CD\~web0955.htm

5/21/2011

Page 10 of 10

"KheiLuun.Wong@rolls-royce.com" <KheiLuun.Wong@rolls-royce.com>, "teo_wee.chong@rolls-royce.com" <teo_wee.chong@rolls-royce.com>, NAS - Niall Sommerville <niall.sommerville@swire.com.sg> Subject 1105181 New Warranty Defect Claim 052 to 062 for Pacific Finder BO623

Dear Mr Hoe, Please find attached new Warranty Defect Claim 052 to 062 for Pacific Finder BO623. Warranty defect claim 062 is TOP URGENT, it is a fire hazard!!! Please kindly acknowledge receipt of this email and advise status of all the outstanding defect claims. She will be in Singapore on 20th May 2011 for 24hrs. Regards, Adrian

______________________ Scanned by MessageLabs

(See attached file: claim report 062.xls)(See attached file: claim report 061.xls)(See attached file: IMG_3802.JPG)(See attached file: IMG_3803.JPG) (See attached file: IMG_3804.JPG)(See attached file: IMG_3805.JPG)(See attached file: IMG_3806.JPG)(See attached file: IMG_3807.JPG)

file://C:\Temp\notes9954CD\~web0955.htm

5/21/2011