EFFECTIVECOMMUNICATIONSKILLS

PROGRAMMEOVERVIEW Thesuccessofanemployeeliesnotonlyinhisprofessionalismandhardwork,butalsohispersonal networkandcontactswithothers.Despiteadvancementininformationtechnology,communication skills mastered by employee remains the core element for effective transmission of information. In daily life, especially in interpersonal conversation, communication breakdown often causes misunderstanding and misconception among people. It is rather surprising that communication breakdown is seldom caused by cultural or language differences. Some of us do find difficulty communicating to our superiors and subordinates who obviously speak the same language and share the same culture like we do. Nevertheless, effective communication does take place within peergroupandbetweenclosefriends,wheremutualunderstandingandwillingnesstolistenforma vitalpartofthecommunicationprocess. Effective communication is vital for the success of personal interactions and for organizational communication. The training programme aims at aiding individuals to understand how communicationworksandhowtocommunicatewithconfidenceandflair. Theobjectiveistohelppeopleunderstandtheimportanceofcommunicationintheworkplace.The focus will not be on teaching, but on how to make communication more effective based on the targetaudience. BYTHEENDOFTHECOURSE,PARTICIPANTSWILLBEABLETO: Describebarrierstocommunicationandhowtoovercomethese. Explainhowtobuildrapportwithothers Recognisetheimportanceoflisteningandnotmakingassumptions. Describehowtomakecommunicationclearandtheimportanceofclarity. Understandthatwhatismeantisnotalwayswhatisunderstood(intentionvs perception). Recognisetheimportanceofaskingopenquestionstoclarifyunderstanding. Describetheirexperienceofateamactivityandthekeylearningpointsabout communicationfromthat.

WHOSHOULDATTEND? Executives,JuniorManagers DURATION:1MONTH PROGRAMMECONTENT This course consists of 9 modules which allow the participants to perfect ALL of the communication skills which are necessary in order to communicate effectively in any situation.

DESCRIPTIONOFMODULES
Module1:LanguageEnrichment RemedialEnglishActivities: CommunicationActivitiesinvolving Pairandgroupwork Roleplay Drama Simulations ComputerAidedLanguageLearning LanguageGames Module2:EffectiveCommunicationthroughPersonalDevelopment CREATINGAPERSONALPRESENCE Whatstopsyoufromhavingapowerfulpresence? Practicaltipstocreatepersonalimpact Drawpeopletowardsyou,mentallyandphysically Howyourbodyarticulatesthenonverbalmessagesyouproject Exercise:Increaseyourpersonalpresence Drawontechniquestostrengthenthesignalsyougiveout Howposture,breathingandvoiceimpactonyourpersonalpresentation HARNESSINGPHYSICALENERGYTOPROJECTAPOSITIVEIMPRESSION Howdoyouwasteenergy?Letgooftensioninposture,facialexpression,voice, breathing Centreyourbodytouseyournaturalenergyextendyourenergy Exercise:Powerfultechniquestouseatworktoharnessyourenergy Module3:GeneralCommunicationSkills INFLUENCINGONETOONE Givefeelingsofcontrolandselfworthtoothers Thenonverbalsignalsotherpeopleproject Whywegetinterpersonalcommunicationswrong? Recogniseandavoidcounterproductivebehavior Practicaltipstohandleastressfulencounter Exercise:Howtomakeothersfeelconfidentandvalued. Tailoringyourmessagetopeoplesdifferentwaysofcommunicating WHATISPOSITIVEINFLUENCING? Thenatureofmanagementandleadership Whatismeantbypresenceandcharisma?Howcanyoudevelopit? Understandandcontrolthemessagesyougiveout

Howisleadershipseenphysically? Exercise:SettingpersonaltargetsWhatreallymatterstoyou? Whodoyouwanttoinfluencewhyandhow?

Module4:BusinessWriting WHATISBUSINESSWRITING Outliningbusinesswriting Targetingyouraudience Benefitsofeffectivebusinesswriting ActionPoints PRINCIPLES&PROCESSOFWRITING TYPESOFBUSINESSWRITINGDOCUMENTATION Reports,BusinessLetters,Faxes,Emails,Memos,Notetaking,etc. DEALINGWITHEMAIL Thebasics Thetechnicalside Conventionsandetiquette Composingemails Avoidingemailrage ActionPoints MEMOS TheroleoftheMemo Howtowriteaneffectivememo ActionPoints PRESENTATION&STRUCTUREOFBUSINESSLETTERS Businessletterwritingintroduction Layout Headings CommonStructuralPatterns Mostpopularstructure TerminologyinBusinessLettersandForms TitlePage Contents/bodyofbusinessdata Summaryandrecommendations NEWSLETTERS DesigningandwritingNewsletters Textandgraphics ActionPoints PROMOTIONALMATERIAL Beingcreative Usinglanguageeffectively

Module5:FindingEmployment Writingresumes PreparingforInterviews Followingupafterinterview MockInterview Module6:PublicSpeaking SpeakingunPublic GivingSpeeches BeingaCompere Makingannouncements Forum Debate Module7:Meetings INFLUENCEAMEETING Adaptonetooneinfluencingskillsforameeting Influenceameetingtowardsconstructivediscussion Identifywhotofocuson,drawingthatpersontowardsyou Exercise:Influencepositivelyinagroupofpeople Turnaggressionandconflictintoconstructivediscussion Identifywhoyouneedtoinfluence...andInfluencethempositively Understandstatusandkeepyourauthority:withstaff,peersandmanagers OVERCOMECONFLICT,HANDLEDIFFICULTMEETINGS,NEGOTIATE Identifyandprepareforsituationswhichmakeyoufeeluncomfortable Findthereasonswhyyoufeeluncomfortable Howtopreparefordifficultmeetings Acknowledgethefeelingsofotherswithoutlosingtheirrespect WritingMinutes Module8:AdvancedWriting PRODUCINGEFFECTIVEREPORTS(TECHNICAL&GENERAL) WhatistheAim Theproblemswithreports Gettingitright Gatheringinformationanddata Structure Gettingyourmessageacross

Goodlayouts Gettingaresponse ActionPoints

 ActionPoints WritingExecutivesummaries CREATINGPROPOSALS Preparationandplanning Orderyourideas Layout Writingwithconfidence Quotesandexamples Gettingyourproposalaccepted ActionPoints Module9:Givingpresentations GIVEINFLUENTIAL,INTERESTINGPRESENTATIONS Puttingtogetherawellstructuredpresentation Choosetherighttoneandpitchoflanguage ReducetechnicalmaterialintojargonfreeEnglish Keypresentationskillsmakethepresentationvividandconcise Builddramainterestandcolourintothepresentation Controlselfconsciousnessandcreateaconfidentfirstimpression Powerfultheatretechniquestocontrolnerves Exercise:Developatopicforpresentationingroups Workonagiventopicandpresenttoyourgroup.Giveandtakeconstructive feedback Usingpowerfullanguage,colouringwords,getyourmainmessageacross Appealtoallfivesenses Turnanabstractideaintoaninspiringactionplan PROGRAMMECOORDINATOR

KhairulNajmiIdris
M.Sc.DrakeUniversity(EnglishEducation),1987 B.ADrakeUniversity(English),1985 AreaofExpertise: EnglishLanguageandEducation CorporateLanguageTraining InterpersonalCommunicationTraining Motivation,LeadershipandTeambuilding