Assignment # 1

Subject: Total Quality Manangment

Submitted to: Submitted by:

Rizwan-ul-Huq Muhammad Usman

Class:

M.COM (3rd Smester)

Roll No: 09022054-073

Definition:
ISO 9000 is a family of standards for quality management systems. ISO 9000 is maintained by ISO, the International Organization for Standardization and is administered by accreditation and certification bodies. The rules are updated, as the requirements motivate changes over time. ...

Objectives:

Customer Service
Provide all customers the best quality training and services possible consistent with available resources and serve as a resource center to analyze customer needs.

Regulatory
Design, develop, and conduct courses for personnel working in the maritime community that meet individual and company Simulation, Training, Assessment & Research needs as well as being in compliance with the latest national and international rules, regulations, and guidelines.

Technology
Acquire, use, and apply the latest technology and information in the field of maritime training consistent with available resources in the development and delivery of Simulation, Training, Assessment & Research.

Ethics
Conduct all business in an ethical and professional manner sensitive to human needs and social responsibilities in order to achieve our customers goals and create opportunities for our employees.

Continuous Improvement
Identify and examine non-conformities in design, delivery, and customer service to determine processes that require improvement and implement necessary changes to continually improve.

Employee Acceptance

Create and maintain an environment that encourages teamwork, cooperation, initiative, leadership, problem solving, constructive decision-making, fiduciary responsibility, and a commitment to continuous improvement.

Leadership
Provide expertise and input to industry and regulatory bodies that promotes the improvement of safety at sea, protection of the marine environment, and the overall betterment of the maritime community

ISO Standards
ISO has developed over 18 000 International Standards on a variety of subjects and some 1100 new ISO standards are published every year. The full range of technical fields can be seen from the listing International Standards. Users can browse that listing to find bibliographic information on each standard and, in many cases, a brief abstract. The online ISO Standards listing integrates both the ISO Catalogue of published standards and the ISO Technical programmed of standards under development.

principles
System approach to management
Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.

Continual improvement
Continual improvement of the organization's overall performance should be a permanent objective of the organization.

Factual approach to decision making

Effective decisions are based on the analysis of data and information key benefits.

Mutually beneficial supplier relationships

An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.