City Municipal Corporation of Coimbatore CITIZENS CHARTER

S.No. Contents 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. Page No.

Introduction ............................................................. 1 Foreword by Mayor ..............................................2-3 Objectives ............................................................... 4 About the City ...................................................... 5-8 Water Supply ..................................................... 9-13 Sewerage ........................................................ 14-17 Health and Sanitation...................................... 18-20 Birth and Death Registration and Issue of Extract ................................................ 21-24 Prevention of Food Adulteration ..................... 25-27 Other Trades Licensing .................................. 28-30 Immunisation ................................................... 31-33 Dispensaries and Maternity Homes ................ 34-37 Town Planning ................................................. 38-42 Roads, Street Lights ....................................... 43-46 Revenue Resources ....................................... 47-50 Swarna Jayanthi Sahari Rozgar Yojana ......... 51-52 Rain Water Harvesting .................................... 53-54 E-Governance ................................................. 55-56 Other Institutions and Services ............................. 57 Name and Telephone Nos. of Mayor, Deputy Mayor and Councillors ....................... 58-60 Telephone Nos. of Key Officials ...................... 61-62

CITY MUNICIPAL CORPORATION OF COIMBATORE CITIZEN'S CHARTER 1. INTRODUCTION

Tamilnadu is leading in many Urban Sector reforms. As part of its commitment to enhance the responsiveness and effectiveness of civic services rendered by the urban local bodies, the State Government decided to introduce Citizen's Charter in all the urban local bodies in G.O.Ms. No. 58 MAWS Department dated 16.4.1998. The first edition of the Citizen's Charter was released by all City Municipal Corporations and Municipalities in the State in the year 1998-1999. It has improved the transparency and effectiveness of the local body administration. Based on the experience gained over the past few years and the feedback, it has been decided to bring this second edition of the Citizens Charter with improved information to citizens to make every citizens interaction with the civic body easy, simple, hassle free and efficient and also ensuring accountability and transparency. This charter documents the citizens entitlement to municipal services, quality of services, quick access to information, stages to redressal of grievances and time bound. This charter also documents, apart from what we can offer the citizens, what the citizens can do to help us serve them better and what can be achieved if both of us join together.

2. FOREWORD BY MAYOR
The City Municipal Corporation of Coimbatore has adopted this second edition of citizen charter in its resolution no. 169 dated 28.10.04 with renewed commitment to provide efficient and prompt civic services to the citizens and with the fond hope that on their part, the citizens would earnestly respond and reciprocate in a positive way.

We consider this as a charter of responsibilities for us in the corporation, both elected representatives and officials, to make a sound and responsive administration to make the town clean, green and most liveable for the citizens. The first edition of the citizen charter was only to give specific information to the people of this city on ensuring quick response to their needs and redressal of certain grievances. Now, we are introducing an on line complaint system for certain
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services and a three step normal complaint redressal system for all other services to ensure quick and efficient redressal of grievances in a time bound manner. To stream line the vehicle movement and control the fuel consumption GPS, (Global Positioning System) has been introduced in this Corporation. Forms and applications can be downloaded directly from the system by the public. Birth and Death Certificates can be obtained through VPP. The public need not visit Corporation office to obtain applications and forms. Tax items can be paid in any facilitation Centre and Collection Centre, thus achieving the motto Any thing Any where. We shall acknowledge on the spot all complaints, returns, declarations, applications, intimations and all communications from the citizen. We invite citizens to use this charter to ensure better standards of service and bring to the notice of the concerned authorities as listed. Any failure or non-compliance of citizen's charter, the people are requested to contact the concerned authorities. We invite greater participation, support and assistance from the citizens, which we value most. We strive each day to improve the quality of life of our citizens.

MAYOR,
City Municipal Corporation Coimbatore

3. OBJECTIVES
This Citizen's Charter is a commitment of the City Municipal Corporation of Coimbatore to achieve a STAR system. Simple Transparent Accountable Responsive in the administration of the civic body in fulfilling the needs of the citizens of this city. By providing all important information to the Citizens about the services being delivered by the Municipal Corporation. By creating a system which will receive public grievances and redress the same qualitatively and in a time bound manner. By soliciting the cooperation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties to the community. By making each citizens interaction with us easy, simple, hassle-free and efficient, while ensuring accountability and transparency. By introducing e-governance and automated access to all our functions and services and by directing the resultant flow of efficiency-gains towards the citizens. By being fair, efficient, citizen friendly and outcome focused.

4. ABOUT THE CITY

The city of Coimbatore was constituted as Municipality in the year 1866 and was subsequently constituted as a City Municipal Corporation from 1.5.1981. It has a population of 11 Lakhs (2001 census) and an extent of 105.50 Sq. Km., The city is divided into 72 wards and these wards are grouped into four Zonal Ward Committees. The Corporation Council comprising of 72 ward councillors is headed by Mayor, who is elected by voters of the city. The councillors elect a Deputy Mayor among them. The zonal ward committees are headed by Ward Committee Chairman elected by ward councillors of the respective zonal ward committee. The executive wing is headed by the Commissioner and he is assisted by a team of officials like City Health Officer, City Engineer, Planning Engineer, Deputy Commissioner, Corporation Education Officer, Assistant Commissioners of Zones and other officers. Coimbatore, popularly known as Manchester of South India is well known for its textile industries and has excellent potentials for industrial growth. Because of its proximity to the hills of the western ghats, the city enjoys excellent climate through out the year. The City Municipal Corporation provides the following major services 1) Water Supply 2) Sewerage 3) Waste Management 4) Roads
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5) Drains 6) Street Lights 7) Public Conveniences 8) Issues of Birth and Death Certificate 9) Collection of tax and other revenue items through online services (In facilitation Centres and Banks) 10) Administration of Maternity Centres and Dispensaries. The City Municipal Corporation also enforces and regulates the following activities. 1) Tax administrations. 2) Planning and Building permission 3) Trade and other licenses 4) Registration of Birth and Deaths For each of the above services and activities, this charter provides information about the details of services offered, response time for rendering the services or redressing
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grievances, whom to complaint in case of default for providing the required services and how a citizen can help. This charter lists the names of Mayor, Deputy Mayor and Councillors and their contact Telephone numbers for better interaction of the citizens. The Charter also lists out the names, designations and contact Telephone numbers of key officials dealing with major issues. The co-operation of the citizens is solicited broadly in the following aspects:Segregate waste at source Do not throw waste in Drains, streets, etc. Deposit wastes only at specified places and dust bins Do not allow children to defecate in open spaces Avoid connecting sewerage lines to open drains Avoid encroachments on public places Avoid occupation of roads and footpaths with unauthorised stacking of materials Avoid letting of waste water on the roads

Conserve rain water and provide rain water harvesting structures in every building Avoid leaving animals on roads and public places Avoid misuse of public places including parks, open spaces, public toilets, markets, Bus stands. Plant trees within and in front of premises, water them and nourish them to grow Report leakage of water, bursting of water / sewage pipes, burning of street lights during day time, damage of public properties posing health hazard Avoid damage to public properties. Ensure prompt payment of property tax, profession tax , Water charges, license fees and other Corporation dues. Adhere to Building Rules and avoid violations, unauthorised constructions, etc. Adopt universal immunization Complain to the right officer in time and liaise with the ward councillor. To use public toilets and sanitary complexes to avoid health hazard. To adhere to Solid Waste Management Rules to keep the city clean.

5. WATER SUPPLY
The City Engineer and his team of Engineers and Staff are responsible for ensuring protected drinking water supply in the city. For a population of 11 Lakhs (2001 Census), the city requires 120 million litres of water daily. On an average, the per capita supply is maintained at 110 lpcd (litres per capita per day). The protected water supply for Coimbatore town is provided through two major water supply schemes. 1. Siruvani Water Supply (through Gravity System) 2. Pilloor Water Supply (through Pumping System) The head works of both water supply schemes are operated and maintained by Tamil Nadu Water Supply and Drainage Board and they feed the water to two different master service reservoirs maintained by Coimbatore Corporation. From the master service reservoirs, both water supply schemes are being operated separately to the household connections and public stand posts through 46 storage reservoirs with 640 k.m. length of distribution net work. Owing to monsoon failure in the last four years, the water level of Siruvani dam touched the dead storage level. Hence the quantity of supply was reduced to 25 MLD instead of 65 MLD. An alternate solution was found to meet the minimum needs of Siruvani fed area, the Pilloor water has been diverted by providing necessary pipe linking between Siruvani and Pilloor distribution network where ever possible.

Services / Functions
Operation and Maintenance of Head works for water supply and distribution of drinking water to house holds and public stand posts

Sanctioning new House service connections Conveyance and distribution of water for private and public uses Billing and collection of water charges Creating awareness among people to conserve water and construct Rain Water Harvesting structures

Response Time for Complaints

Details I. Water Supply : (Subject to availability of sanctioned strength of HSCs.) 1. a) Issue of application for new water supply house service connections
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Time Schedule / Response

At the Information Centre on all working days on the spot

b) Receipt of filled in applications with fees c) Issue of acknowledgement d) Intimation to the applicant on rectification of defects noticed in the application e) After rectification of defects, issue of notice /chalan for remittance of fees for water supply connection f) Effecting Water Supply House service connection II. Complaints / Defects 1. Replacement of defective meter 2. Rectification of pollution in drinking water supply 3. Arresting of Leakage of water in the mains 4. Minor repairs 5. Major repairs 6. Repairs to hand pumps 7. Repairs to public fountains 8. Repairs to India Mark 2 pumps / Bore wells 9. Deficiency in chlorination 10.Prevention of Fire

At the information centre on all Working days On the spot Within one week

15 days

30 Days from the receipt of application 15 days

Within 24 Hours Within 24 hours 2 days 3 days 3 days 2 days 7 days 24 hours At once

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III. Special Demand 1. Supply of water through tanker lorry 2. Supply of water through lorry for Marriage / Festival

Within 24 hours, if piped water supply is interrupted 3 - 5 days

Needed Cooperation from Citizen

Avoid wastage of water. Do not use drinking water for gardening and other similar purposes Avoid unauthorised drawing of water and use of motor pumps in Corporation connection to draw water. Get the repairs attended after proper intimation to corporation and under the supervision of Corporation Engineering Staff Pay water charges and other dues promptly and avoid disconnection Conserve rain water and construct Rain Water Harvesting structures in all buildings. Keep the tap closed both in house and in public stand post to avoid pollution Report water leakage and water theft as a public service Do not tamper with water supply connection or meters

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Whom to Contact for Redressal of Grievance

Initial Contact Ganapathy MSR. Bharathi Park HLR Gandhi Park LLR. Singanallur Sungam Designation. J.E / A.E. J.E / A.E. J.E / A.E. J.E / A.E. J.E / A.E. Office Phone no. 2511911 2442236 2471009 2573172 2312267 Timing. 8.00 to 10.00 A.M. 3.30 to 5.30. P.M. 8.00 to 10.00 A.M. 3.30 to 5.30. P.M. 8.00 to 10.00 A.M. 3.30 to 5.30. P.M. 8.00 to 10.00 A.M. 3.30 to 5.30. P.M. 8.00 to 10.00 A.M. 3.30 to 5.30. P.M.

Second Contact : Assistant Executive Engineer (or) Assistant Commissioner East Zone West Zone North Zone South Zone Third Contact : Executive Engineer 2390261, 2399319 2572696 (Mobile 2551700 (Mobile 2213133 (Mobile 2215618 (Mobile : : : : 94437 94437 94437 94437 99206) 99207) 99208) 99209)

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6. SEWERAGE
The City Engineer and his team of Engineers and staff are entrusted with the responsibility of maintaining this service. The Coimbatore City Sewerage system has been divided into 6 zones. The UGD system has been functioning in old developed areas from 1983 in zone 1 and 2 and from 1994 in zone 3 to a total length of 52.30 kms. Nearly 19000 Residential and Non residential buildings have been provided with service connections. There are two pumping stations available for disposal of the sewerages to Vellalore treatment plant. One is at Ukkadam and another one is at Nanjundapuram. The sewerage water at Vellalore is being used for Horticulture and Golf Ground maintenance purposes. For zones 4, 5 & 6 estimates for providing U.G.D. , have been prepared by M/s Mukesh Associates at a cost of Rs. 168.28 crores. The Government has accorded Administration Sanction for the project and the same will be launched shortly.

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FUNCTIONS / SERVICES
Operation and maintenance of installations relating to sewerage system Sanctioning of new house hold sewerage connections and maintenance of house hold connections Maintenance of sewerage Treatment plant and sewerage farms Cleaning of septic Tanks Revenue Collection

Response Time for Complaint Redressal underground Sewerage Connection

Details Time Schedule / Response

I. Sewerage Connection 1 a) Issue of application from

At the Information centre on all working days on the spot At information centre on all working days on the spot On the spot 7 days

b) Receipt of filled in application with fees

c) Issue of acknowledgement d) Intimation to the applicant on rectification of defects noticed, if any, in the application e) After rectification of defects, issue of notice / chalan for remittance of fees for drainage connection

7 days

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f) Remittance of fees / issue of receipt g) New Connection Commissioning 2. Complaints of Blockage / Leakage of drainage 3. Rectification of defects in Drainage connection 4. Replacement of missing manhole lid II. Septic Tank Cleaning 1. Receipt of Application / Remittance of fees 2. Cleaning of Septic tank

At the Information Centre 15 days 24 hours 2 days

24 hours

At the Information Centre on the spot Within 2 days

Needed Cooperation from Citizens

Do not throw other waste including animal waste and debris into the sewage lines Do not connect sewage outlets to public open drains or roadsides Adhere to safety measures before entrusting cleaning of septic tanks etc to private persons Do not tamper sewage connections Pay tax and service charges promptly Avoid environmental pollution or nuisance due to your facility

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Whom to Contact for Service Deficiency Whom to Contact for Redressal of Grievance
Initial Contact Ganapathy MSR. Bharathi Park HLR Gandhi Park LLR. Singanallur Sungam Designation. J.E / A.E. J.E / A.E. J.E / A.E. J.E / A.E. J.E / A.E. Office Phone no. 2511911 2442236 2471009 2573172 2312267

Timing. 8.00 to 10.00 A.M. 3.30 to 5.30. P.M. 8.00 to 10.00 A.M. 3.30 to 5.30. P.M. 8.00 to 10.00 A.M. 3.30 to 5.30. P.M. 8.00 to 10.00 A.M. 3.30 to 5.30. P.M. 8.00 to 10.00 A.M. 3.30 to 5.30. P.M.

Second Contact :

Assistant Executive Engineer (or) Assistant Commissioner East Zone West Zone North Zone South Zone 2572696 2551700 2213133 2215618 2390261, 2399319

Third Contact :

Executive Engineer.

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7. HEALTH AND SANITATION Solid Waste Management

The waste management in the city is entrusted with the Health Department and Engineering Department. The aim of the City Municipal Corporation is 100% collection of garbage generated in the city daily. Solid waste management in Coimbatore City is a major function of Health Department. The area of the city is 105.88 sq.kms. This is divided in to 72 wards. The entire streets in the above 72 wards are put in to blocks for the purpose of sweeping. Waste generated in the city is about 500 tonnes per day. The waste generated is swept and collected in 700 dustbins and 201 containers which are distrbuted in various street corners and dumper boxes. 2457 Sanitary Workers are employed by this Corporation. The collected garbage are transported to dust bins by hand-drawn push carts.

Functions / Services
Daily street cleaning and transportation of waste Night sweeping in Bus stands and market places Disposal of waste collected through various methods Removal of debris and construction wastes Special conservancy arrangements during festivals and other important occasions attracting large number of people Bulk clearance of wastes in special premises like Kalyanamantapams, Hotels etc., Maintenance and cleaning of public toilets, urinals on daily basis Removal of dead animals Fee collection

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Response Time for Redressal Of Grievance Waste Management

Sl. No.

Details

Time Schedule

1.

Cleaning of Streets and Roads

Monday to Saturday from 5.30 a.m. to 10.30 a.m. from 2.30 p.m. to 5.30 p.m. at all places From 9.00 p.m. to next day 4.00 a.m. Daily Daily 24 Hours 24 Hours 24 Hours 3 days from intimation 24 Hours

2 3 4 5 6 7 8 9

Market and Bus-stand places Collection and removal of Garbage Cleaning of public toilets and urinals Complaints regarding non-removal of garbages Removal of dead animals Complaints regarding nonsweeping of roads Complaints regarding removal of debris Complaints regarding removal of blockages in Public Toilets

Needed Cooperation from Citizens

Do not throw waste into open drains or streets Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff

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Segregate house hold wastes in to degradable and nondegradable Report non-clearance of garbage / debris to the designated authorities Keep your premises clean. Remove bushes and shrubs then and there. Prune trees abutting main streets and avoid obstruction to traffic and peoples movement Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins Pay administrative charges and fees promptly

Whom to contact for Service Deficiency

Details Initial complaint Second contact Third contact Designation and timings Sanitary Inspectors Zonal Sanitary officers Corporation Health Officer

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8. BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT

Under the Registration of Births and Deaths Act., the urban local bodies play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizens. The following officers are entrusted with the responsibility of registration in this corporation. 1. The Assistant Commissioners for the 4 Zones and the Commissioner for the Main Office The Commissioner for the City The Sanitary Inspector of the concerned ward Custodian of Records Chief Registrar Registrar

2. 3.

Service / Functions
a) Birth Registration within 21 days at the place of occurence with the concerned Sanitary Inspector of the ward. within 21 days at the place of occurence with the concerned Sanitary Inspector of the ward. By the concerned Sanitary Inspector for current year and previous year. By the Assistant Commissioners for the years for which the Registers are available with them. At the Main Office for which the Registers are available at the Main Office by the City Health Officer.

b) Death Registration

c) Issue of extract of Birth register

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d) Issue of extract of Death register

By the concerned Sanitary Inspector for current year and previous year. By the Assistant Commissioners for the years for which the Registers are available with them. At the Main Office for which the Registers are available at the Main Office by the City Health Officer.

e) Application via on line Service / Functions Birth Registraion Death Registration

Cost of application is Rs 12/-

Issue of extract of Birth Register Issue of extract of Death Register Application via online

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Response Time For Services / Grievances

Rate of fees (Fill up this column for all items)

Details

Time Schedule

Registration of Birth From the Date of Birth 1. Within 14 days 2. From 15 days upto 30 days 3. From 30 days upto 1 year 4. More than 1 year (with court order) I. Registration of Childs Name in the Birth Register 1. From the date of Birth upto 1 year 2. More than 1 year II. Registration of Death From the date of death 1. Within 7 days 2. From 7 days upto 30 days 3. From 30 days upto one year 4. More than 1 year (with Court Order) III. Birth / Death Certificates Remittance of fees for 1st copy Additional copy / each additional copy Rs.2/Rs.5/Rs.10/At once At once 7 days 7 days Rs.5/3 days 7 days Nil Rs.2/Rs.5/Rs.10/At once At once 7 days 7 days

Rs.12/Rs.2/-

7 days 7 days

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Needed Cooperation from Citizens

Register Birth immediately after birth Name the child, preferably before registration Informants for Registration should be responsible persons who could give correct personal information to avoid problems later Register death immediately after occurrence Informants should be responsible persons who could give correct personal information Avoid nick names or alias names in giving information both for the Birth and Death Insist on giving details to the Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority For extracts give correct details and pay the required fees for copies and search fees Inform the mode by which you would like to receive the extract through mail or in person or through messenger If it is through Messenger, give a specific written authorisation to collect the extract Do not insist on recording Cause of death in the extract for death certificate, as it is not given, even though the information is entered in the main register of deaths.

Whom to contact for deficiency of service: Details

First complaint Second contact Third contact

Designation and timings

The Zonal sanitary Officers. The Assistant Commissioners. The City Health Officer.

It is national service to Register Birth / Death without omission

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9. PREVENTION OF FOOD ADULTERATION Prevention of Food Adulteration

The City Health Officer of the Coimbatore Corporation and a team of Food Inspectors are entrusted with the responsibility of enforcement of the prevention of Food Adulteration Act 1954 within the said Corporation limit. The trades/traders handling food articlesd are also licensed The City Health Officer is the Local (Health ) Authoity for the purpose of the PFA act 1954 and the Food Inspectors are working under his control. The Local ( Health ) Authority and the Food Inspectors are collectively responsible for the effective enforcement of the provisions of the above act. 1) Every application for issue of renewal of a licence, for manufacture, for sale, for storage and for the distribution of articles of food or for any specified article of food or class of articles of food shall be in Form A and sent to the Executive Authority. 2) The fees to be paid for the payment or renewal of a licence shall be as specified in the table below Fresh licence Renewal Rs. Rs. 1. Wholesale dealer and manufacturer 2. Retail dealer with annual turnover of Rs.5,000/- and below 3. Retail dealer with annual turnover above Rs. 5000 and below Rs.25000/4. Retail dealer with annual turnover of Rs.25000/- and above 5. Hawkers 25 5 10 15 3 15 3 5 10 1

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3) A licence granted under this rule shall be valid for a financial year and shall be renewed from financial year to financial year The penalities for the viloation of the act and rules vary from minimum three months imprisonment with not less than Rs.500/fine to a maximum of life imprisonment with not less than Rs.5000 fine.

Functions / Services / Enforcement

Have a watch over the sale of food articles within the territory If there are complaints or suspicion take samples of the food and send it to the laboratory for analysis If found adulterated, prosecute the offender in a court of law and pursue, so that it will act as a deterrent Issue licence for trades under the Act after verification and collection of fees Create awareness among people and traders

Response Time for Service / Grievance Redressal

Details 1. Issue of Application Form 2. Receipt of application with fees 3. Intimation to the applicant regarding defects, if any noticed in the application 4. After rectification of defects, issue of notice / chalan for remittance of fees 5. Issue of License 6. Belated remittance of fees Time Schedule At Information Centre on all working days on the spot At Information Centre on all working days on the spot Within a week

Within 30 days from the receipt of application 45 days 50 % Penalty

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Renewal of License
Issue of application form Receipt of application / remittance of fees Renewal of license At Information centre on all working days on the spot At Information Centre on the spot Within 45 days

Citizens Cooperation Solicited

Traders should avoid selling adulterated food articles or articles which are not safe for consumption, as a service to the people Traders may inform suspected adulterated food articles in circulation Traders to obtain Corporation license or renew license without fail at the appropriate time paying the prescribed fee Insist on license card from the Authorities, if not issued within 45 days Citizens may report adulterated food stuff under circulation to Corporation Authorities, as it may save a valuable life.

Whom to contact for deficiency of service

Details First complaint Second Contact Third contact Designation and timings Food Ispectors 10.00 AM to 5.45 PM City Heath Officer 10.00 AM to 5.45 PM Commissioner 10.00 AM to 5.45 PM

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10. OTHER TRADES LICENSING

These are normally called Dangerous and offensive Trades The Corporation regulates and issues licenses for using any premises within the city for running trades and installation of machineries therefor. The responsibility of regulation and issue of license is entrusted with the following officials of the Corporation. 1. Sanitary Inspector 2. Sanitary Officer 3. City Health Officer The application form for running various trades along with the fees prescribed in the schedule has to be submitted in the Zonal Office along with relevant documents (i.e.) blue print, machineries installation permissions etc., The Sanitary Inspector of the concerned area will give his inspection report and on the basis of the inspection report, the traders will be issued with license to run the trade or license will be refused by the City Health Officer.

Functions / Services
Notify the trades, which need license together with the rate of license fees Field verification and issue of license / or renewed license Regulate trades by imposing appropriate conditions to avoid inconvenience and nuisance to the general public Fixation of rate of license fee and collection including belated fees

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Response Time for Service /Grievance Redressal

Details 1. Issue of Application Form 2. Receipt of application with fees 3. Intimation to the applicant regarding defects, if any noticed in the application 4. After rectification of defects, issue of notice/chalan for remittance of fees 5. Issue of License 6. Belated remittance of fees Renewal of License Issue of Application Form Receipt of application/ remittance of fees Renewal of license At Collection Centre on all working days on the spot At Collection Centre on the spot Within 45 days Time Schedule At Collection Centre on all working days on the spot At Collection Centre on all working days on the spot Within a week Within 30 days from the receipt of application 45 Days 25% Penalty

Citizens Cooperation Solicited

Avoid unauthorised running of trades or machineries without license Adhere to the license conditions scrupulously Obtain licence / renewal of licence without omission and promptly Remit the fee dues promptly Do not encroach footpaths, streets by show causing materials outside the shop.

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Whom to contact for Deficiency of Service

Details Initial complaint Second contact Third contact Designation and timings Sanitary Inspector 10 A.M. to 5.45 P.M Assistant Commissioner 10 A.M. to 5.45 P.M Commissioner 10 A.M. to 5.45 P.M

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11. IMMUNISATION
This Corporation is playing an active role in Immunisation according to schedule and in nation wide special drives for immunisation. The City Health Officer of the corporation and his team of Doctors and Para Medical staff are entrusted with the responsibility for immunisation programme. The national wide immunisation schedule is hereunder

Immunisation to Children
1. BCG 2. O Dose Polio a) DPT I Dose on b) DPT II Dose on 3. DPT III Dose on 4. Measles 5. T.T for AN mothers With in 15 days of child birth With in 15 days of child birth 1 months age of child with I Dose Polio 2 months age of child with II Dose Polio 3 months age of child with Polio 10 months age of Child Two doses at an interval of one month One booster dose if the mother have TT in her previous pregnancy period. If this pregnancy is within 2 years of 1st pregnancy.

6. D.T. for children in the age of 5 are 8 years 7. T.T. for children in 10th year of birth 8. T.T for children at 16th year of Birth

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The above all immunisation are done in all 20 UHPs in every Wednesday. Apart from this the filed staff of there 20 Urban Health Posts are carry out this work in the specific booths located in different areas on all Wednesdays.

Function / Service
Field survey and enumaration work by Para Medical staff. Regular immunisation at designated places. Special nation wide programme in immuinisation Creating awarness among people for timely immunisation

Response Time for service / Grievance Details

Immunisation to public Polio immunisation

Time Schedule
Every Wednesday Every Wednesday

How can citizens help

Adhere to immunisation schedule for your child contact municipal authorities in case of any out break of dangerous disease.

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Whom to contact for Service / Grievance redressal

First compliant Second compliant Third compliant : : : Woman Medical officer of concerned Health post City Health Officer CMC 2395156 Commissioner Corporation 2390261, 2390263

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12. Dispensaries and Maternity Centre and Urban Health Posts

There are 11 allopathic Dispensaries, 3 Ayurveda and 2 Siddha Dispensaries and 20 Urban Health Posts and 2 Maternity Centre catering free service to the poor. All these centres are managed by Medical officers and the para medical staff. They are under the overall supervision of Corporation City Health officer and Commissioner The Location of Corporation Dispensaries 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Cross Cut Road, Gandhipuram. Ramalingam Colony. Krishasamy Muthaliyar Road Devangapattai Mecricar Road D. B Road Thirumal Street. Selvapuram Kempatty Colony Ramanathapuram Pappanaicken Palayam Puliakulam

Aurveda Dispensaries
1. Singanallur 2. Kattoor 3. Pappanicken palayam

Sidha Dispensaries
1. Kempatty Colony 2. Thiagaraya New Street In all the above dispensaries Minor ailments are treated with qualified Medical Officers and para Medical Staff. Medicines are supplied to the needy patients free of cost In these Dispensaries free. T .B check up and free Medicines are issued. The sputum test is also done free of charge.

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Leprosy Eradication is done in these centres by identifying affected person and free course of medicine supplied to these patients.

Public Health Lab

The laboratory is run by this corporation at Seethalakshmi urban health post. Sputum, Blood, Urine, Seminal analysis are carried out free of charge. ECG Machine is put in service in the laboratory. ECG is taken for patients on a minimum fees of Rs.40/- per test. Urban Health Post 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Sreenivasapuram Jail road Raja Street 6th Street Extn. Gokulam Colony Mani Road Perur Main Road Vysial Street Pattunool kara Lane Raja Street Krishsamy Road Ramaligam colony Location X cut road, Gandhipuram Near park gate Town Hall Saibaba Colony, KK Puthur S. N Palayam Telugupalayam Selvapuram VVM Home Sukurvarpet Ganapathy SLM home MM Home

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13. 14. 15. 16.

Rathinapurai Pioneer Mill Road Sowripalayam Varatharajapuram

17. Trichy Road 18. Sungam 19. Main Road 20. Gandhi Park

Rathinapuri Peelamedu Sowripalayam Main Road Upplipalayam Vasanthamill Singanallur Ramanathapuram Nanjuindapuram R.K. Bai Centre

Maternity Centre
1. Jayasimmapuram 2. Lawly Road In all the above centres free A.N. check up is done on all Tuesdays and immunisation is done on all Wednesday. In Six Centres (SLM, MM Home, RK Bai, CTM Home, Singanallur + VVM Home) are attached with operation theaters in which tubectomy operation are done. In all the above centres 1. IUD insertions are done free of charge. Oral pills and nirodh are issued on all week days . The following UHPS are having facility of ultra sonogram check up ( SLM, CTM, Ganapathy, VVM Home of Singanallur ). It is proposed to put at RK bai and M M Home ultra sonogramme facility. Deliveries are conducted in SLM Home, RK Bai, VVM Home, MM Home, JRM, Najundapuram, Ramanathapuram, Singanallur. Selvapuram and PN centre. The field staff and Medical Officer are educating public on personal Hygiene, family welfare and other Health activities.

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Reponse time for service / grievance

1. Service Maternity 2. Dispensary Round 24 Hrs 7AM to 11AM 3 PM to 5 PM Except Sunday and Govt. Holidays On all working days except Sundays.

3. Advise on Family welfare

Prevention of parent to Child Transmission of AIDS

An Investigation and councilling department is run by this corporation with the aid of TN ACS Chennai. A Councillor is posted to council the AN mother visiting UHPs and Blood test is done for all A N mothers for screening AIDS. The AN mothers are given with proper advice on preventing parent to child transmission of AIDS.

Whom to Contact Details

First Complaint Second Contact Third Contact

Designation and timings

Medical Officer/ Women Medical Officer City Health Officer Commissioner Ph : 2395156 Ph : 2396026

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13. TOWN PLANNING

The Executive Engineer (Planning) is entrusted with the responsibility of Town Planning activities. This branch looks after regulation of building activities, layouts and planning permission. The planning permission is granted by composite Local Planning Authority headed by the District Collector and the Building permission is granted by the Commissioner. Organisation Structure Commissioner Town Planning Officer / Executive Engineer (Planning)

Assistant Town Planning Officers or Assistant Executive Engineer (Planning)

North, South, East, West Under the control of Assistant Commissioner

J.E. / A.E. (Planning), Town Surveyor

(North, South, East, West) Zonal Level Assistant Commissioner

Assistant Town Planning Officer / Assistant Executive Engineer (Planning) J.E./A.E. (Planning), Town Surveyor

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How to Apply
Permissions / Licences related to Town Planning applications have to be presented in the service centres of Four Zonal Offices. The AE/JE (Planning), ATPO/AEE (Planning), Town Surveyor, EE (Planning) will scrutinize applications before the approval of Commissioner / Assistant Commissioners as the case may be.

List of Documents to be attached for Building Permission :

1. Prescribed application 2. Ownership Proof 3. FMB & Other Survey Records 4. Plan (Site Plan, Plan of proposed project, Section, Elevation, Scheme extracts, Topo Sketch) to be prepared by licenced building Surveyors. 5. Property Tax Receipt. 6. Fees 7. Stability Certificate wherever applicable.

List of Documents to be attached for Layout proposal

1. 2. 3. 4. Prescribed application Ownership Proof FMB & Other Survey Records Certificate obtained from Thasildar regarding a) Land acquisition act b) Land reforms act c) Urban Land Ceiling act d) That the land is not affected by flood e) That no poromboke land is included. Encumberance Certificate for 13 years.

5.

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6. 7. 8.

Site Plan, Topo sketch and scheme extract. Plan of the proposed Project. Fees.

Functions / Services
Granting permission for construction or alteration of building. Layout / sub division plan approval. l Action against unauthorized constructions, violation and encroachments. Preparation of master plan and other development plans and its enforcement.

Response Time for Service / Grievance Redressal Approval of Building Plan and issue of Building License
S. No. Details 1. Issue of application forms / Remittance of fees. Issue of acknowledgement Intimation to the applicant on rectification of defects noticed in the application Suggestions to the applicant for rectification of defects After rectification of defects, issue of notice/chalan for remittance of fees for building license. Time Schedule At the information Centre on all working days at once. At the information centre at once. Within a week

2. 3.

4. 5.

Within a week Within a week

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6.

Issue of Building Licence : 1. Upto an extent of 200 Sq.m 2. Above 200 sq.m. (on receipt of approval of the Local Planning Authority) Application for renewal of building license Renewal of building license Plot Sub-Division approval

15 days 15 days

7. 8. 9.

At information centre at once 7 days 30 days 30 days 30 days 30 days

10. Layout approval 11. License to Licensed Surveyors 12. Identification and report of Dangerous structures 13. Removal of encroachment in Roads and Corporation properties.

15 days

How citizens can help

Co-operation with enforcement staff No unauthorized construction or addition / alteration in the premises. Start construction only after getting an approved plan. Do not buy plots for construction in unapproved layouts. Layout Developers to hand over Road, drains and other infrastructure to the Corporation after completion and before selling plots. Follow the building Rules, Development control Rules and other regulations.

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Report illegal constructions, dangerous constructions. Avoid encroachments on public property and ensure foot paths are clear.

Whom to contact for service deficiency

Details First Contact Designation and timings Assistant Commissioner (North, South, East, West) 94437 99206 (East) 94437 99207 (West) 94437 99208 (North) 94437 99209 (South) 10.00 AM to 12.00 Noon All working days Town Planning Officer / Executive Engineer Planning. Main Office 94437 99203, 10 AM to 12 Noon All working days. Third Contact Commissioner (Main Office) 0422 2396026 10 AM to 12 Noon All working days.

Second Contact

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14. OTHER BASIC AMENITIES ROADS, STREET LIGHTS

Roads
The City Engineer and his team of officers are entrusted with the responsibility of maintaining roads belonging to Corporation within the Corporation limit. The Coimbatore Corporation is maintaining Street lights and Roads with in the City limit. The Corporation is maintaining 66.01 km length of Concrete roads, 531.11km. of B.T. surface roads and 1.42 km of Metal roads and also 36.98 km of Earthen roads. Moreover, the National Highway department is maintaining 34.80km of B.T. surface roads and the State Highways department is maintaining 36.92 km. of B.T. surface roads in side the Corporation limit. In all four zones there are 25,220 numbers of Sodium vapour lamps, 4,602 numbers of Tube lights and 13 numbers of Tower lights (each tower having 16 lights ) which are located on important roads, Road Junctions and flyovers. The maintenance of the street lights has been privatised.

Functions / services
Construction and maintenance of roads, culverts, bridges, storm water drains. Repairs to potholes and bad patches Resurfacing the roads Widening and improvement of existing roads Repairs and maintenance of foot paths Maintenance of streets including street lights

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Provision of parking facilities Permitting display of advertisements Maintenance of traffic islands Maintenace of side drains, avenue trees, Flood control measures to reduce damage

Response time for service / Grievance redressal

S. No. 1. 2. 3. 4. Details Restoration of damages caused to roads due to natural calamities Filling of potholes in the roads Road cutting permission Patch work on roads Time Schedule 3 days 10 days 7 days 30 days

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5. 6. 7.

Removal of encroachments causing hindrance to traffic Replacing of missing manhole lids on the drains Removal of debris and construction materials on road sides by the owner of the building If not removed by the owner, removal by Corporation on collection of expenses Rectification of water stagnation Repair of drainage blockage Emergency Normal

3 days 3 days 1 week

8. 9. 10.

1 Week 24 Hours 24 Hours 3 days

Street lights 1. 2. Repairs to Non-burning of street lights at main roads / streets Repairs of street lights at inner street 2 days 3 days

Citizens cooperation solicited

Do not damage the roads for public functions. Adhere to guidelines prescribed therefor Do not dump debris and garbage in street margins Avoid encroaching roads / streets Avoid cutting roads without permission Do not allow house hold waste water to flow on the streets Do not throw garbage into drains Do not connect sewer lines to public drains

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Report water stagnations, missing manhole lids, damaged lights and light poles Maintain avenue trees in front of premises

Whom to contact for service deficiency

Details First Complaint Second Contact Designation and timings Junior Engineer /Assistant Engineer Assistant Executive Engineer - North Cell : 94437 99212 Assistant Executive Engineer - South Cell : 94437 99214 Assistant Executive Engineer - East Cell : 94437 99211 Assistant Executive Engineer - West Cell : 94437 99213 Executive Engineer West Cell : 94437 99210 Executive Engineer East Cell : 94437 44445

Third Contact

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15. REVENUE RESOURCES

Property Tax
Property Tax is a major revenue source for the Corporation. There are 188292. (No.) property Tax assessments and the annual demand is Rs.41.14 Crores The Corporation has been divided in to four zones. For property tax, Professional Tax, Water Charges and non-tax items separate sections are functioning. Each zone is headed by Assistant Commissioner with the assistance of Assistant Revenue Officer, Administrative Officer, Superintendent, Special Revenue Inspectors, Bill Collectors and Junior Assistants. They have been given responsibilities of assessing tax and non-tax items for augmenting more revenue to corporation. The rate of taxation in the corporation and the added areas are given below : S. No. 1. 2. 3. 4. 5. Area Old Municipal Area Singanallur Municipal Area Kumarapalayam Panchayat Rural Areas Telungupalayam Panchayat General Tax 15.5% 12.5% 10.00% 8.5% 7.5% Education Tax 2.5% 2.5% 2.5% 2.5% 2.5% Library Cess 10% of General Tax 10% of General Tax 10% of General Tax 10% of General Tax 10% of General Tax

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The Corporation Council in its resolution No.1615 dt.7.2.91 has implemented penalty provision for the buildings constructed in unapproved layouts, unauthorized constructions without approved building plan and also deviated constructed portion from the approved plan with effect from 1.4.91. It is levied on half-year basis with the property tax at 50 paise per sq ft. of unauthorised and unapproved constructions.

Functions / Services
Determining rate of Tax and dividing Zones for the purpose Assessment of Tax on all new constructions and additional tax for additional constructions. Ensuring filling up of Self Assessment Returns by owners Collection of Tax Transfer of Title to properties

Response time for service / Grievance redressal

Sl. No. Details A. Assessment of Property Tax : 1. Information regarding the assessment of Property Tax 2. Issue of acknowledgement for self assessment return 3. Application for inclusion in the assessment register 4. Assessment Order for new and improvement to the existing Building At information Centre on the spot At information Centre on the spot At information Centre on the spot 30 days Time Schedule

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B. Name Transfer Issue of form / acknowledgment Issue of Orders A. & B. Issue of Certified Copies 1. Receipt of Forms and issue of acknowledgment 2. Receipt of fees 3. Issue of copies C. Settling tax complaints (Note : If any facility had been made on line the information may be furnished here suitably altering the details and time schedule D. Vacancy remission

At information Centre on the spot 20 days

On the spot at information counter At information centre on the spot 7 days 15 days

30 days

Citizens cooperation solicited

Report new / additional constructions promptly and file self assessment returns by fully furnishing the required information Pay Tax promptly without leaving any arrears. Insist on getting receipt for payment Avoid paying tax in installments

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Whom to contact for service / complaint

Details First Complaint Second Contact Third Contact (if deficiency persists) Designation with phone no Special Revenue Inspector Assistant Revenue Officer / Administrative Officer Assistant Commissioner East 2577056 West 2551700 South 2215618 North 2213133 2382690

Deputy Commissioner

For profession tax and other revenue sources also, any information required may be obtained from the same offices. Similarly, any delay or service deficiency can also be complained to the same officers

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16. OTHER SERVICES Swarna Jayanthi Sahari Rozgar Yojana

The objectives of the scheme, implemented by the Corporation are : 1. Providing self-employment opportunity to the people living below poverty line 2. Providing financial assistance for the economic development of women and children Groups in urban areas below poverty line 3. Imparting training to those who are selected and interested in self-employment 4. Engaging the public living below poverty line for the works taken in urban areas under Wage Employment programme. 5. Providing revolving fund at the rate of 1000 per member to the Thrift and Credit Society members on completion of one year from the formation of the society. Maximum amount 25 thousand per Thrift and Credit Society. 6. Development of community infrastructure and strengthening of community development society. The people below poverty line may submit applications to the Corporation and the applications shall be scrutinized with reference to the list of people below poverty line and the eligible persons shall be recommended for financial assistance by banks.

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S. No. 1. 2. 3.

Details Issue of application form Receipt of filled in application a. Task Force Committee Meeting b. Sending of applications to bank

Time Schedule In the information counter on the spot In the information counter on the spot On every 28 of the month 5 days after Task Force Committee Meeting 30 Days

4.

Imparting training to eligible candidates

Whom to contact for service deficiency

Details First Complaint Second Contact Third Contact Designation and timings Medical Officers Assistant Commissioners City Health Officer 10 a.m. to 6 p.m.

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17. RAIN WATER HARVESTING Rain water Harvesting

Rain water Harvesting is collection of rain water for drinking and other purposes.

Why should Rain water be harvested or saved

To meet water demand for domestic use To raise the ground water level To improve the quality of ground water To prevent infiltration of sea water in nearby areas of sea shore.

Method of harvesting Rain Water

Rain water can be harvested by two methods. Rooftop harvesting Surface run off harvesting Rain water from roof top can be straight away let into wells / Borewells Rain water in the open spaces can be collected adopting various rain water harvesting methods

Collecting Rain water from the terrace of the Buildings

a) Collecting through well b) Collecting through borewell

To harvest Rain water in open space

a) Percolation / Recharge pit b) Percolation / Recharge pit with bore c) Recharge trench d) Recharge well

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Harvesting of Rain water from thatched and tiled house

Rain water from the thatched and tiled houses are collected through gutters in a small pit used as filter Rain water can be collected on the thatched roof by using polythene sheets Rain water collected through filter can be stored in a tank or existing sump Approximately it costs Rs. 800 to Rs. 1000 (Excluding storage tank) l Rain water from the roof top collected through gutter can be stored directly in tanks for domestic use. However, bleaching powder is to be added now and then for ensuring the quality of water.

Whom to contact for service deficiency

Details For Demonstration For Installation Designation and timings Assistant Executive Engineer (Schemes) Phone : 9443799214 10.a.m. to 6.p.m on all working days

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18. E-Governance
In this Corporation data relating to property tax, water charges and non-tax items have been computerized Property tax, Water Charges and Non-Tax items are collected through Computerised Service Centers / selected banks. Computerised Service Centres are functioning on all working days from 10.00 A.M. to 5.P.M. so as to enable the public to remit the tax directly in the Corporation. Public can ascertain the details of Property tax dues etc., from the Computerised Service Centers during the working hours. Birth & Death certificates are issued through computer service centers. Facility to register the complaints of the public through phone.

Web site
Public can get general information of the Corporation Public can have the details of all activities of Corporation through the WEBSITE WEBSITE E-Mail ID : : www.coimbatore-corporation.com cbecorp@vsnl.com

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Whom to contact for service deficiency Details of various applications / forms issued at Information Centre
Sl. No. Details 1. Application for Water Supply HSC 2. Application for Underground Drainage Connection 3. Application for approval of Building Plan 4. 1) Application for trade licences 2) Application for licence under prevention of Food Adulteration Act 5. 1) Application for Birth Certificate 2) Application for Death Certificate 6. Property tax self assessment return / name transfer application 7. Application for assessment of Property tax 8. Property Tax appeal form 9. Form for acquiring property tax extract 10. Form for acquiring additional copies of approved building plan 11. Form for acquiring duplicate books of property/water charges/non-tax/profession tax Application fee Rs.25/Rs.25/Rs.75/Rs. 5/Rs.5/Rs.12/Rs.12/Rs.10/Rs.10/Rs.10/Rs.10/Rs. 2/Rs.10/-

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19. OTHER INSTITUTIONS AND SERVICE

Sl. No. 1. 2. Type of Institution Library / Reading Room Sevai Maiyam Nature of service Staff attending holiday duties will register complaints of public through phone calls and redress them by taking appropriate action. (Ph. No.2302323)

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20. Name and Telephone Nos., of Mayor, Deputy Mayor and Councillors
Thiru R. Venkatachalam, Worhsipful Mayor Ph. 2395884, 2398702 (O) Ph. 2555932 (R ), Cell: 9442266111 Thiru N. Karthik, Deputy Mayor Ph. 2398686 (O) Ph. 2571882 (R ), Cell: 9443754100 Ward No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Councillors Name Thiru. K. Chandrasekaran Tmt. D. Jothimani Thiru. C. Padmanaban Tmt. P. Shobana, D.C.D.D.M., .B.A., Tmt. Y. Velmani Thiru. S.M. Samy Tmt. M. Kanagamani Thiru. R. Ramasamy Tmt. S. Rajamani Thiru. P. Dhanaraj Thiru. M. Krishnamurthy Thiru. N.K. Asok Kumar Tmt. N. Janaki Thiru. R. Cheralathan Thiru. E. Ramamoorthy Thiru. N. Karithik Tmt. C. Sivakami Tmt. U. Savithri Thiru. P. Balasubramanian Tmt. K. Hemalatha, B.A., Tmt. V. Kalairasi Tmt. T. R. Gomathy Thiru. R. S. Thirumugam, B.Com., Thiru. V. N. Udayakumar Mobile No. 93631-52425 98943-51177 94437-99223 94433-73074 99428-18981 94437-99226 93446-38794 98944-99984 93671-77036 98430-36426 98420-13025 93632-22666 98947-78199 93451-91059 99430-15015 94437-54100 98947-31936 98436-36156 94434-77888 93631-47682 94860-34455 94435-66366 99434-54567 94825-37729 2573414 2273646 2271341 2576637 2572566 2311790 2596165 2595786 2307677 Land Line Number

2595886 2592224 6570523 6581390 2565550

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Ward No 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56

Councillors Name Thiru. P. Pynthamil, B.B.M., Tmt. R. Amudha Tmt. S. Yamunadevi Thiru. K. Srinivasan Tmt. R. Vijayalakshmi Thiru. A. Nanda Kumar Thiru. R. M. Sethuraman Thiru. R. Sivamurugesan Thiru. V.K.S.K. Senthil Kumar B.E., Thiru. G. Mohankumar Thiru. N. Murugesan Thiru. P. Krishnamoorthy Thiru. K. Sampath Kumar Tmt. A. Amutharani, D.E.C.E.,B.C.A., Thiru. T.A., Abdul Nazar Thiru. V. I. Badhurudheen Thiru. G. T. Rajendran, B.Sc., B.L., Thiru. P. Nachimuthu Tmt. N. Tamilselvi Thiru. P. Rajendraprabhu, B.A., Thiru. K. A., Athinarayanan Thiru. N. Thangavelu Thiru. V. K. Rajendran Thiru. K. Selvaraj Thiru. V.P. Selvaraj Tmt. N. Revathi, B.Sc., Thiru. N. Sivakumar Thiru. M. Nataraj Selvi. N. Kamalaveni Tmt. M. Kmeharneesa Tmt. S. Subbulakshmi Thiru. N. Chinnadurai

Mobile No. 94437-99225 93631-22564 94420-07506 93631-27124 9442-241190 94437-99231 98426-44025 94431-37847 94437-22444 93631-49486 94438-21190 94437-99227 94437-68800 98432-32164 93455-41877 93633-44337 94437-99230 94437-99228 94437-99201 94433-73307 93457-76156 93631-10913 98433-99971 94434-23339 94437-99224 92451-13021 94432-13778 99946-19359 93631-47600 98656-26589 98422-83631 93631-27333

Land Line Number 2312810 2234413 4377624 2525320 2332339 2527917 2493077

2543637 2540004

2340011 2396635 2393337

2306791 2479410 2471909 2544808 6575753 2474898 9894732211 2341761 2349327 2349706

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Ward No 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72

Councillors Name Thiru. M. S. Velmurugan Tmt. G. Jayanthi Thiru. R. Kalyanasundaram Tmt. A. Santhamani Thiru. K. Purusothaman Tmt. P. Lalitha Thiru. R. Venkatachalam Tmt. H. Meharban Tmt. Asunthamary Jayaseelan Thiru. R. Kannadasan Tmt. Meena Loganathan, M.A.,B.Ed., Thiru. N. Murugesan Thiru. R. Prabhakaran, B.A., B.GL., D.E.C.E., Thiru. P. V. Subramanian Thiru. P. Rajkumar, M.A., B.L., Tmt. P. Shanthakumari

Mobile No. 94427-35200 98422-07780 94437-99200 98422-49155 94430-44535 93677-30309 94422-66111 94433-87834 93459-84809 98422-17199 93603-31516 92451-48010 98422-91277 93631-42042 98422-11100 94437-20346

Land Line Number 2438083 6533838 2451643 2445354 2448389 2555932

2330456 2491550 2522810 2521921 2331599 2333724

Phones Numbers of Zonal Chairmen 1 2 3 4 North Zone West Zone South Zone East Zone 94437-99223 94437 99224 94437 99225 94437 99226

Phones Numbers of Chairmen of Corporation Standing Committees 1 2 3 4 5 Town Planning Committee Public Health Committee Finance and Taxation Committee Educational Committee Works Committee 94437 99227 94437 99228 94437 99231 94437 99200 98944-99984

Phones Number of Appointment Committee member 1 Appointment Committee member 94437 99230

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21. Telephone nos. of key officials of the City Municipal Corporation

Sl.No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 Designation Telephone Numbers Office Residence Cell 2543100 2552001 2527907 2540876 2498801 2545622 2449883 2455355 2311028 2499422 2449630 2550706 94437 99222 94437 77666 94437 99202 94437 44445 94437 99210 94437 44445 94437 99203 94437 99204 94437 99205 94437 99229 94437 99220 94437 99206 94437 99207 94437 99208 9443799209 94437 99210 94437 99211 94437 99213 94437 99212 94437 99214 94437 99215 94437 99216 94437 99217 94437 99218 94437 99219 94437 99221 94437 99232 94437 99233 94437 99234 94437 99235 94437 99236 94437 99237 94437 99238 94437 99239

Commissioner 2396026 Deputy Commissioner 2382690 City Health Officer 2395156 City Engineer 2394376 Executive Engineer (East) 2399319 Executive Engineer (West) 2394376 Town Planning Officer 2390261 Asst. Commissioner (Accounts) 2390261 Accounts Officer (WS) 2390261 Corpn. Education Officer 2390366 Asst. Commissioner (Revenue) 2391847 Public Relations Officer 2398786 Assistant Commissioner (E) 2572696 Assistant Commissioner (W) 2551700 Assistant Commissioner (N) 2213133 Assistant Commissioner (S) 2215618 Asst. Executive Engineer (W) 2551700 Asst. Executive Engineer (E) 2572696 Asst. Executive Engineer (S) 2215618 Asst. Executive Engineer (N) 2213133 Asst. Executive Engr.(Scheme) 2394376 Asst. Engineer (M.S.R) 2511911 Asst. Engineer (H.L.R.) 2442236 Junior Engineer (L.L.R.) 2471009 Asst. Engineer, Singanallur (W.S.)2572696 Asst. Engineer, Sungam (W.S.) 2572696 Council Secretary 2395884 Zonal Sanitary Officer (S) 2215618 Zonal Sanitary Officer (W) 2551700 Zonal Sanitary Officer (N) 2213133 Zonal Sanitary Officer (E) 2572696 Asst. Town Planning Officer (E) 2572696 Asst. Town Planning Officer (N) 2213133 Asst. Town Planning Officer (S) 2215618 Asst. Town Planning Officer (W) 2551700

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In case of persistent defaults, please contact : Commissioner of Municipal Administration, Chennai 5 For Emergencies on service deficiencies, contact : 2390261, 2302323

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