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your TUPE booklet
your TUPE booklet

your TUPE booklet

your TUPE booklet

Contents

05

About TUPE

09

What happens next

10

Pay and benefits

13

Probation and performance

14

Working with MITIE

15

Our expectations and commitment

16

Any more questions?

Foreword

Looking around MITIE, it never ceases to amaze me just how passionate everyone is.

Passionate about making our clients, lives easier, about work and also about where we’re heading. To me that’s why MITIE has over 20 years of growth and a reputation for being the best.

I’m delighted to welcome you on board. You’re becoming part of one of the fastest growing outsourcing companies, and while I know it can be tough to change, it’s also a very exciting opportunity.

I look forward to working with you.

very exciting opportunity. I look forward to working with you. Ruby McGregor-Smith Chief Executive Your TUPE

Ruby McGregor-Smith Chief Executive

Welcome to MITIE! It’s brilliant to have you as part of the team. Ruby McGregor-Smith

Welcome to MITIE! It’s brilliant to have you as part of the team.

Ruby McGregor-Smith Chief Executive

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Your TUPE booklet

the team. Ruby McGregor-Smith Chief Executive 2 Your TUPE booklet Lucy Nixon Reception Cottons Centre Your

Lucy Nixon

Reception

Cottons Centre

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Financial Times Top 100 Companies that count – Silver category

Times Top 100 Companies that count – Silver category 419 419 apprentices employed across our four

419

419 apprentices employed across our four divisions

Facilities Management

Technical Facilities Management

Property Management

Asset Management

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56,000+

• Asset Management 4 Your TUPE booklet 56,000+ 20+ 150 low CO 2 emission, fuel efficient

20+

Asset Management 4 Your TUPE booklet 56,000+ 20+ 150 low CO 2 emission, fuel efficient vehicles
Asset Management 4 Your TUPE booklet 56,000+ 20+ 150 low CO 2 emission, fuel efficient vehicles

150 low CO2 emission, fuel efficient vehicles purchased in 2008/09

2 emission, fuel efficient vehicles purchased in 2008/09 We scored 88.67% in the BITC 2009 CR

We scored 88.67% in the BITC 2009 CR Index

88.67%

in 2008/09 We scored 88.67% in the BITC 2009 CR Index 88.67% £1.7+ bn About TUPE

£1.7+ bn

About TUPE

We know that going through a TUPE transfer process can be daunting, which is why we’ve put together this booklet to help you understand the process, what TUPE will mean to you and what you can expect from MITIE as your new employer. This booklet is designed to complement your MITIE welcome pack which includes your employee handbook (this will apply to you after the transfer), your well-being and your rewards booklets. You’ll also get a driver handbook if you drive on business for MITIE.

We encourage you to read these documents carefully. Please ask us if there are any outstanding questions you have, either during the consultation process or once your employment has transferred to MITIE.

What does TUPE mean to me? TUPE stands for the Transfer of Undertakings (Protection of Employment) regulations. Essentially, if TUPE applies to you then MITIE will honour your existing terms and conditions of employment when you transfer to us, as well as your continuity of service.

Why do we have TUPE? TUPE legislation was developed to protect employees like you, who’ve been affected by a transfer of a contract or business to another employer. It means that you should be comfortable in the knowledge that, apart from having a different employer, your terms and conditions of employment will remain the same.

MITIE is firmly committed to complying with TUPE and any associated legislation, such as maintaining the confidentiality of information about you under data protection laws.

We know how unsettling the transfer process can be, which is why we take a sensitive and professional approach to all transfers and undertake a thorough consultation process. With so many years experience under our belt, we know our approach will help to reduce any anxiety you may feel initially and will result in a smooth transfer for you.

References

and will result in a smooth transfer for you. References You can find lots more information

You can find lots more information about MITIE in your welcome pack or in The little guide to being MITIE.

in your welcome pack or in The little guide to being MITIE. Links For more information

Links

welcome pack or in The little guide to being MITIE. Links For more information about the
welcome pack or in The little guide to being MITIE. Links For more information about the

For more information about the Transfer of Undertakings (Protection of Employment) regulations (TUPE) visit direct.gov.uk or worksmart.org.uk

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6 Your TUPE booklet Our door is open, come on in. Your TUPE booklet 7
6 Your TUPE booklet Our door is open, come on in. Your TUPE booklet 7
6 Your TUPE booklet Our door is open, come on in. Your TUPE booklet 7

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Our door is open, come on in.

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Ola Opolska

Duty Manager

Brittany Ferries

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What happens next?

So how will all this affect me? In terms of your day-to-day job, very little should change. In certain cases we may bring in new equipment or ways of working that will improve the way you do your job, but essentially not much else should change.

We will honour your existing terms and conditions of employment although sometimes we may not be able to replicate exactly one or more of your terms, even with the same provider. If this is the case, we will discuss with you how we can provide a comparable alternative. By comparable we mean ‘as good as’ or ‘a match for’, so either way you won’t lose out.

What happens next? We will be arranging a series of presentations and meetings with members of our HR and management teams, together with your current employer. This is what we call ‘the consultation process’. The purpose of the consultation process is to provide you with more information about MITIE, how the contract will be operated, what will happen to you, and to answer any questions you may have.

If at any time you do not agree with any information being provided to you, you must inform your employee representative, recognised trade union representative or MITIE’s HR team as soon as possible so that we can address the issue.

I am a member of a trade union; can my representative accompany me during the consultation process? Yes, of course. Where your trade union is formally recognised then we will consult your representative anyway. However, even if your trade union is not recognised, your representative would be very welcome to attend your consultation meetings with you.

Will I need to complete any forms? Yes. Although we will try to keep these to a minimum, there are some forms we need you to complete so that we have the details we need to employ and pay you. An essential piece of information is the confirmation of your right to work in the UK. It is for this reason that during the consultation process we will request to see some of your ID documents and we will need to take copies of these to keep on file as evidence that we have checked your right to work in the UK. We are really grateful for your assistance with this process as without this evidence we will be legally unable to employ you.

References

evidence we will be legally unable to employ you. References Go to TUC.org.uk to find out

Go to TUC.org.uk to find out more about trade unions and membership.

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Pay and benefits

Will my current package and benefits remain intact while I’m working with MITIE? Generally, yes. Your existing contractual benefits will transfer with you to MITIE. If your current employer offers the same package of benefits as we do then they will stay exactly the same.

In the event that you currently have a benefit that

we do not offer or cannot provide for, we will need

to consider how best to resolve this. For example, we may be able to provide a monetary compensation or

a comparable alternative for the loss of the benefit. In

each case we will agree a solution that is satisfactory to both you and MITIE.

In addition to the benefits you bring with you, you will

also be able to take advantage of the MITIE Rewards employee benefit scheme which offers discounts at over 1,500 retailers for the things you need, like everyday shopping; and the things you want, like one-off treats. Full details of MITIE Rewards as well as our employee recognition scheme, MITIE Stars, and our company talent contest, MITIE’s Got Talent, are in your rewards booklet.

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When will I get paid? Details of the pay cycle applicable to you will be confirmed during your consultation process as these do vary. However, if you are normally paid on a monthly basis we will continue to pay you monthly and will do so directly into your bank or building society account on the 27 th day of each month.

What happens to my pension? Pensions are a very individual thing, so we will discuss your current pension arrangements with you during the consultation process.

What happens to the length of service that I have built up with my current employer? All your service entitlements will stay the same. MITIE will recognise your original start date and will use it whenever we need to calculate your overall length of service. It’s what we call your “continuous service date”.

References

what we call your “continuous service date”. References For more information on MITIE’s pension scheme, take

For more information on MITIE’s pension scheme, take a look at your rewards booklet in your welcome pack.

your rewards
your
rewards
at your rewards booklet in your welcome pack. your rewards Hannah Ashton Pensions Manager Saving for
at your rewards booklet in your welcome pack. your rewards Hannah Ashton Pensions Manager Saving for

Hannah Ashton Pensions Manager

Saving for retirement is really important. So make sure you consider whether MITIE’s Salary Saver Stakeholder Pension Scheme could be a good option for you.

consider whether MITIE’s Salary Saver Stakeholder Pension Scheme could be a good option for you. Your

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Greg Harker, Cleaning Account Manager, and Florbela Silva, Housekeeper, Channel 4

Probation and performance

Does MITIE have a probationary period? Yes, we do. But if you have already completed your probationary period with your current employer then this doesn’t apply to you as we will take your continuous service date into consideration.

If you are still in your probationary period with your current employer then you will transfer on probation to MITIE and complete this with us.

What happens to my previous performance record? Under TUPE, copies of your recent performance record within the previous two years should be passed across to us by your current employer. However, your future performance assessment will be based on your performance with MITIE.

What if I have a disciplinary or grievance matter on file? Under TUPE, if you have any live disciplinary or grievance matters on file, or any that are not live but which took place within the last two years, these will be transferred to us along with your other employee information. If there are any ongoing issues, MITIE will deal with them to their conclusion once you transfer to us.

Links

with them to their conclusion once you transfer to us. Links For independent advice on employment
with them to their conclusion once you transfer to us. Links For independent advice on employment

For independent advice on employment issues you can contact ACAS on acas.org.uk or 08457 474747.

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Working with MITIE

Will I get a new uniform?

If your role requires one, we will provide you with a

new uniform which will be distributed to your primary place of work and should be worn from the day that your employment transfers to MITIE. Your uniform choices and sizes will be discussed with you during the consultation process, if appropriate.

How will I get to learn more about MITIE? As well as going through the consultation process,

when you have transferred to MITIE you will receive

a full induction into MITIE’s policies, procedures and

ways of working. In the meantime, have a look at our website which will tell you all you need to know about who we are and what we do – www.mitie.com

Can I apply for other jobs within MITIE?

Of course! Jobs within MITIE businesses are advertised on our MITIE vacancies website (internalvacancies. mitie.com). You can access this even if don’t have direct access to the MITIE IT network. All you need

is an internet connection which could be at home,

a local library or through your nearest MITIE branch

office. We encourage everyone at MITIE to apply for internal opportunities so they can further their careers and realise their potential.

If, after you’ve joined us, you apply for a change of

role within MITIE, it’s likely we will look to align your package to these of other employees who hold similar roles in our business, for consistency and fairness, so there may be some changes to your package at this

stage. This will be discussed with you in full at the time

of your application.

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Does that include promotion? Absolutely! You will always be able to discuss your own career aspirations as part of our appraisal process and we will encourage you to develop your skills and further your career through promotion.

What happens if I don’t want to work for MITIE? Firstly, we’d be really disappointed if you felt that you didn’t want to work for us. We’re one of the best outsourcing employers and would really like the opportunity to demonstrate this to you. So, before you make such a decision, please make full use of the consultation process to get to know us better. We’re also happy to set up a meeting with other employees who’ve been in a similar situation and who now really enjoy working for MITIE. So please let us know if you’d be interested in this.

If your mind is made up then we respect that. However, you need to be aware that if you decide not to transfer to MITIE, you’ll effectively be resigning from your position immediately before the transfer date. This means you won’t be entitled to a redundancy payment, notice pay or any other severance payment. You’ll need to put your decision in writing to your current employer as well as providing us with a copy.

Links

current employer as well as providing us with a copy. Links Go to internalvacancies. mitie.com to

Go to internalvacancies. mitie.com to view all the opportunities available at MITIE.

Our expectations and commitment

Our expectations of you Our expectations of all our people are high. They have to be to make sure we provide our clients with exceptional levels of service.

We expect you to perform your job to the best of your ability all of the time and to deliver exceptional levels of service to our clients, exceeding their expectations whenever you can. We expect you to be absent as little as possible and to aim to always be on time. We expect you to play a full and active part in the fulfilment of your responsibilities and offer constructive input to team meetings. We expect you will always work in an ethical and appropriate manner and be respectful to your colleagues, your client, yourself and to MITIE.

Our commitment to you We will provide you with all the necessary training so that you can excel in your role at MITIE and continue to advance your career with us. We’ll also provide you with support and guidance through an effective management structure to ensure you maintain your motivation and enthusiasm!

There will always be an opportunity for you to raise any concerns, formally or informally, and we expect all our management teams to listen to these and respond appropriately.

Finally, we’re big believers in recognising people for

a job well done through our MITIE Stars Awards. You

can find out more about this scheme and the other benefits MITIE offers in ‘your rewards’, the yellow booklet in your welcome pack.

What happens if MITIE loses the contract at some point in the future?

If our client decides to change its outsourcing partner, or takes the services back in house, then the same conditions that apply now are likely to apply then, assuming there has not been a change to TUPE legislation in the meantime. However, it is our aim to maintain a strong and long-term relationship with our clients. You have a very important role to play

in ensuring that the level of service we provide on

a daily basis secures that relationship for the future.

on a daily basis secures that relationship for the future. Margaret Wooffitt Catering Manager Going through

Margaret Wooffitt

Catering Manager

Going through a TUPE transfer can be daunting. But my transfer to MITIE was an exciting experience. Everyone was always available to answer my questions.

transfer to MITIE was an exciting experience. Everyone was always available to answer my questions. Your

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Any more questions?

I have further questions that you haven’t answered here. What shall I do? Firstly, thank you for taking the time to read this booklet. Hopefully it has provided answers to most of the questions you had already thought about. But if you do have any other questions, either now or in the future, we’ll be happy to answer them. We want to make sure that you fully understand what is happening and how you will be affected by the transfer of your employment.

The consultation process is the best opportunity to raise any questions you may have. And if the MITIE teams you meet don’t know the answer they’ll make sure they find out and let you know as soon as possible.

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We hope you’ve found this TUPE handbook useful. Welcome to MITIE. We’re looking forward to sharing our successes with you in the future!

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T: 0800 218 2334 E: info@mitie.com www.mitie.com

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