08

Sustainability Report

SustainCommWorld

REPORT PARAMETERS
This sustainability report covers 100% of SustainCommWorlds second year of operations, from January to December 31, 2008. Our second year was the rst full year in which we operated. Year one we produced a preliminary Sustainability Report and agreed upon and published our Sustainability Statement. In 2008 we began using the Global Reporting Initiatives G3 Guidelines as our reporting standard and as a guide for calculating our economic, environmental, and social impacts. Accordingly, the 2008 SCW Sustainability Report meets GRIs Application Level A, GRI CONTENT INDEX
Report Parameters this page CEO Message page 3 Organizational Prole page 4 Governance, Commitments, and Engagement pages 5 and 6 Environmental EN1 - EN30 page 7 and 8 Social: Labor Practices and Decent Work LA1 - LA15 SOcial Responsibility Report pages 10 and 11 Social: Human Rights HR1 - HR9 page 12 Social: Society Performance SO1 - SO8 page 13 Social: Product Responsibility PR1 - PR8 pages 14 and 15 page 9

which indicates that we have reported on all core sustainability indicators (or explained why they were omitted), but have not gone through an external assurance process. We have not restated any information from previous Sustainability Reports. We have used the GRI Boundary Protocol and the associated GRI Reporting Principle in deciding what to include in this report. We determined that all work-related activities carried out by SCW personnel are material and are thus included in our calculations. In accounting for work done through our strategic partner, the non-prot Institute for Sustainable Communications, we have included only our direct impacts (such as energy used to host weekly online conference calls and other collaborative work sessions). We have not included all our indirect impacts such as the energy used by each attendee at conferences in their hotel rooms etc. The energy used by conference attendees for travel has been calculated and offset by us as well as by many of them. When individuals who are part of our extended network of sustainability specialists are contracted by SCW for a specic project, their activities for that period are considered material and are reported accordingly. This report is published on the SustainCommWorld website and is freely available to the public. We hope that our stakeholders will take the opportunity to read it and give us

Growing Better

feedback. If you have any questions or comments about this report, please contact Lisa Wellman at 206.236.0354 or email lisa@sustaincommworld.com
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MESSAGE FROM THE TOP

Whose carbon is it anyhow? At present the only international agreement in place considered with regulating and assessing levies on carbon emissions is the Kyoto Protocol. As you know, the US is not a party to it. It is expected that the successor agreement to Kyoto (which is to be agreed upon in Copenhagen this coming December) will also include the US, China and India. Until that agreement is in place, and/or until the US regulates GHG emissions, carbon is an unaccounted for externality except in those states or municipalities such as California that already have cap and trade in place. What if we were to say that if your name (brand) is on it, the carbon belongs to you? I realize that might mean that a single manufactured product might have 50 different component manufacturers working to reduce or offset the carbon as well as the company whose name is on the outside. But this reects the philosophy that we, as individuals, bring to our company and our work on sustainability. Sustainability is everyones business. We believe we can make a signicant contribution to a solution by working with businesses, educational institutions and organizations and assist them in learning about and developing constructive programs to change their business processes. That is the mission of our organization. Were all about protability - after all, its a fundamental basis of a triple bottom line. So we focus on showing enterprises that sustainability is good business. It enhances the bottom line, provides increased shareholder value, reduces risk and often provides untapped and unrealized sources of new revenue. We pleased that our message has resonated with so many. Just maybe, we can make a difference.

Lisa Z. Wellman CEO SustainCommWorld 3

COMPANY PROFILE - 2008

SustainCommWorld (SCW) is focused on educating communication professionals from corporations, institutions and government agencies about how to develop sustainable green workows and supply chains to lower their carbon footprint, prepare for and respond to compliance issues and build capacity for managing their sustainability programs. SustainCommWorld currently produces two major events: The Business of Green Media Conference in cooperation with the Cal Poly Graphic Communication Department and the Graphic Communication Institute at Cal Poly, and The Green Media Show, conference and expo. We produce seminars and webinars. SustainCommWorld staff consults with institutions and enterprises around the world on issues related to sustainable communication as well the production of sustainable media. We work with them as advisors on the associated business challenges and opportunities. Senior executives are frequent speakers at conferences around the world. To further spread their green message and disseminate information, SCW produces a m o n t h l y n e w s l e t t e r, " G re e n M e d i a Newsletter," hosts a social networking site, GreenMediaConnect.com and writes a blog for Printing Impressions focused on sustainable media issues. We maintain a resources section on our websites and provide free materials to the community, including podcasts of major speakers from various conferences. We also Twitter! Organizational Structure: SustainCommWorld is a limited liability company owned by three entities; Digital Marketing Corporation, Indigo Woman and Marmaris. The company was incorporated in Delaware in 2007 and is licensed in the state of Washington. Headquarters: Company headquarters on Mercer Island, Washington, a suburb of Seattle. Our sales ofce is in Ventura County, California. Our research group is based in New York City. Countries where we worked: SustainCommWorld personnel worked in the United States, Canada, Sweden and Germany Companies we served:

GOVERNANCE, COMMITMENT & ENGAGEMENT

SustainCommWorld is comprised of experienced, senior executives, each with over 20 years in their areas of expertise. Nominally led by a CEO, each executive takes a leadership role in overseeing their area of responsibility. The senior members of the organization vote on major governance issues, keep meeting notes, hold regular conference calls and conduct an annual meeting of the company. In January 2008, the company voted to accept The Ceres Principles. It is our intent to work towards: Protection of the Biosphere Sustainable Use of Natural Resource Reduction of Waste Energy Conservation Risk Reduction Safe Products and Services Environmental Restoration Informing the Public Management Commitment Assessment and Reporting We are committed to the adoption of products and processes that support sustainable products and practices within SustainCommWorld operations and supply chain as well as to advance the development of sustainable technologies by encouraging all supply chains to continually improve resource productivity. We examine and select supply chain sources for goods and services from companies that employ and strive toward Sustainability Best Practices and we give preference to products accompanied by standards-based Environmental Product Disclosures (EPDs) and independent third party certication of environmental preferability and social accountability. Companies in our supply chain are informed that our purchasing decisions give preference to organizations that have appointed an sustainability ofcer, a published sustainability policy, established systems for management and continuous improvement of sustainability performance including Green House Gas (GHG) emission reduction. Suppliers citing environmentally preferred product claims will be required to provide independent certication and/or detailed information on environmental benets, durability and recyclability and other environmental attributes. Our headquarters is powered by renewable energy sources, our website is solar powered and we offset the energy usage of visitors to our sites through CO2Stats. Our conferences are conducted with great concern for reducing the footprint of our presence.

GOVERNANCE, COMMITMENT & ENGAGEMENT

Seminars Offerings
Sustainability Toolkit Seminar
Provides broad corporate view of sustainability Focused on actions and examples to clearly produce positive bottom line results Terms, trends and legislative overviews
Even a casual review of the literature surrounding Sustainability is daunting. Where do you start Youre serious about the journey but where does it lead? How do you quickly gain a working knowledge so you dont waste time, resources and become bogged-down in minor issues and arcane procedures?

Conferences Overview
Our conferences touch on the areas that business cares about today. How Carbon Labeling & Environmental Product Disclosure Trends Will Impact Buyers and Sellers of Print & Digital Media
How Sustainability Reporting & Full Cost Accounting Trends Will Impact Buyers and Sellers of Print & Digital Media.What new provisions and information requests are media supply chains companies likely to see in RFIs, RFPs and Purchase Orders?

Estimating, Measuring & Managing What Matters

In this session, experts in the eld of activity based costing, value stream mapping, lean manufacturing and life cycle analysis will discuss how to identify, measure and manage what matters in a green media supply chain. How do you identify aspects of your operations and supply chain where small changes can create the greatest impact on value? What metrics can be employed to effectively measure progress toward sustainability? How do you incorporate the concepts of sustainability into management practices & decision making?

Growing Your Green Team

The mentoring seminar:
Designed for your companys current situation Prospectives, helpful case histories and source for Best Practices Next step implementation plans and extending current efforts This full day seminar presents a strategic framework for moving your green team from initial assignment to planning and implementation stages.

Tools for Change: Measuring, Managing & Reporting Carbon Footprints and Environmental Performance
As recently as last year most companies and government agencies felt they had done enough to address the "greenness" of their media by specifying recycled paper, requiring suppliers to be FSC certied, using a solar powered ISP or buying carbon credits.However, the growing inuence of voluntary initiatives such as the Carbon Disclosure Project, new regulatory pressures and the emergence of specications and standards pertaining to sustainability performance have resulted in a new crop of software tools for the measurement, management and reporting of carbon footprints, water footprints, and other aspects of environmental performance.This session will present case studies highlighting media supply chain applications of the new widgets, dashboard and systems for environmental performance management and sustainability reporting. We'll present case studies - how did the tools work and what problems are still to be solved.

Environmental Regulation and "Beyond Compliance"

Green Media Supply Chain Trends This session will explore the impact that "sustainable supply chain" trends, new FTC green marketing guidelines, greenhouse gas cap and trade legislation, more stringent VOC emission regulations and other factors are likely to impact the way print and digital media are purchased and produced. How New Federal Regulations & Stimulus Initiatives Will Impact Buyers and Sellers of Print and Digital Media

Greening Your Meetings

The Green Exhibit: Lowering your exhibit costs by going green
Rethinking your presence at trade shows: Setting the correct objectives Review the schedule and the audiences

The Green Event: Producing green corporate events

Corporate events are more then recycling and composting. Site inspections from the green perspective Creating a scorecard for grading vendors Food and beverage selection Considerations for entertainment Event promotion and marketing Decorations, oral and more

The Green Trade Show: Creating a green show

Review of a typical trade show and how it can evolve into a green event Establishing a timeline for going green Involving vendors and supply chain How to market green its not all email Site selection hotels and convention centers Creating a scorecard 6

GRI REPORTING: ENVIRONMENT

GRI Indicator EN1 EN2 Description: Environment
Materials used by weight or volume.

2008
Since its inception, SustainCommWorld has operated almost exclusively in a digital space. Our minimal purchases of ofce products have come under our green purchasing program. Our ofce paper comes through suppliers like Grays Harbor Paper. The vast majority of energy used in the manufacturing process for Harbor 100 comes from wood wastes, which would otherwise be burned, left in the woods or deposited in landlls. They are FSC certied. They employ the most environmentally-friendly paper manufacturing processes using no chlorine compounds and is their product is "chlorine-free." 100% of marketing materials are made of 100% post consumer waste. All exposition booths were made of recycled materials and provided locally. All signage etc. was made in environmentally favorable materials by certied suppliers. Business cards and handout materials were all produced by The Greener Printer using recycled materials. The are a certied Green Business.

Percentage of materials used that are recycled input materials.

EN3 EN4 EN5 EN6 EN7 EN8 EN9 EN10 EN11 EN12 EN13 EN14

Direct energy consumption by primary energy source. Indirect energy consumption by primary source. Energy saved due to conservation and efciency improvements. Initiatives to provide energy-efcient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. Initiatives to reduce indirect energy consumption and reductions achieved. Total water withdrawal by source. Water sources signicantly affected by withdrawal of water. Percentage and total volume of water recycled and reused. Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. Description of signicant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. Habitats protected or restored. Strategies, current actions, and future plans for managing impacts on biodiversity.

None None - Our team works virtually from home ofces. We have power-saving settings on our computers, but have not formally tracked the resulting energy savings. Were utilizing CFL bulbs. Unplugged devices not in services. Supported alternative energy initiative of Puget Sound Energy paying monthly surcharge. PSE is the largest utility producers of renewably energy and, among investor owned utilities, is Americas second largest generator of wind power. Members and supporters of Climate Savers Computing. Not signicant to be tracked. Not signicant to be tracked. Not signicant to be tracked. We work in separate ofces but, at our main headquarters, we have planted a bamboo glen and numerous evergreen trees. We maintain almost an acre of mature trees. We do not have a lawn. Not tracked

Not relevant to our business activities directly. Indirectly we support the World Wildlife Fund and the Environmental Defense Fund.

GRI REPORTING: ENVIRONMENT

GRI Indicator EN15 EN16 Description: Environment
Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. Total direct and indirect greenhouse gas emissions by weight. Not tracked

2008

Estimated carbon footprint of business travel: 31 tons. Business travel associated with our conferences was estimated at 260 tons. SustainCommWorld has purchased 291 metric tons of Greenhouse Gas Emissions Reductions certied under the Green-e Climate program. The purchase corresponds to the avoidance of approximately 291 metric tons of atmospheric emissions of Carbon Dioxide equivalent (CO2e). The Greenhouse Gas Emissions Reductions are generated by the Roscoe Wind Farm located in Texas, and are supplied by leading renewable energy certicates and carbon offset marketer Community Energy.

EN17 EN18 EN19 EN20 EN21 EN22 EN23 EN24 EN25 EN26 EN27 EN28 EN29 EN30

Other relevant indirect greenhouse gas emissions by weight. Initiatives to reduce greenhouse gas emissions and reductions achieved.

See E16 Our websites are hosted utilizing solar energy. The footprint of visitors to our sites is offset by our relationship with CO2Stats. None None None All appropriate materials recycled. Not tracked by weight. None None

Emissions of ozone-depleting substances by weight. NOx, SOx, and other signicant air emissions by type and weight. Total water discharge by quality and destination. Total weight of waste by type and disposal method. Total number and volume of signicant spills. Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. Identity, size, protected status, and biodiversity value of water bodies and related habitats signicantly affected by the reporting organizations discharges of water and runoff.

Not applicable

Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. Percentage of products sold and their packaging materials that are reclaimed by category. Monetary value of signicant nes and total number of non-monetary sanctions for noncompliance with environmental laws and regulations. Signicant environmental impacts of transporting products and other goods and materials used for the organizations operations, and transporting members of the workforce. Total environmental protection expenditures and investments by type.

We continue to explore and implement ways to reduce the footprint of our conferences, workshops and consulting activities for ourselves and our clients and attendees. As a business services and education company we do not produce physical products. The digital resources we provide are offset as described elsewhere. We incurred no environmental compliance penalties, nor do we anticipate any nes or sanctions in the future. Business travel is discussed elsewhere. We spent approximate $700 in offsets for travel, $240 for energy, $60 for digital visitors to our sites.

GRI REPORTING: LABOR

SustainCommWorld is structured to have no employees. We are 3 entities working together, two of which are run by women. Our CEO is a woman. Our core group is made up of senior people, each of whom has over 20 years experience in business. We are privileged to work with a vast network of organizations and businesses, individual contributors and experts who help us deliver an outstanding quality of information to our clients and audiences. These individuals come from all over North America and range in age from 26 to 70. Given our structure, the GRI Labor Indicators are not relevant but we include them here for completeness.

GRI Indicator LA1 LA2 LA3 LA4 LA5 LA6

Description: Labor
Total workforce by employment type, employment contract, and region. Total number and rate of employee turnover by age group, gender, and region. Benets provided to full-me employees that are not provided to temporary or part-me employees, by major operations Percentage of employees covered by collective bargaining agreements. Minimum notice period(s) regarding signicant operational changes, including whether it is specied in collective agreements. Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs. Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region. Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. Health and safety topics covered in formal agreements with trade unions. Average hours of training per year per employee by employee category. Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. Percentage of employees receiving regular performance and career development reviews. Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. Ratio of basic salary of men to women by employee category. See information (left)

2008

Not Applicable

Not Applicable Not Applicable

Not Applicable

Not Applicable

LA7 LA8 LA9 LA10 LA11 LA12 LA13 LA14

Not Applicable Not Applicable

Not Applicable Not Applicable There are no formal programs. We are constantly learning; attending other seminars, workshops and trade shows as well as learning from each client engagement. Our community work involves mentoring of numbers of diverse populations. Not Applicable Not Applicable

We are equal partners in this enterprise and all distribution of funds is accomplished through a sales compensation plan or partner distribution..

OUR SOCIAL RESPONSIBILITY REPORT

Community Involvement The founders of SustainCommWorld are active in our communities in different ways. Since we operate as a virtual company, each of the parties works within their physical community. Here are some of the activities we engaged in during 2008. Washington Community Alliance for Self-Help (CASH) provides the business training, supportive community and capital to help enterprising individuals with limited nancial resources gain selfsufciency through small business ownership. It is a micro-nance non prot and we have served on the Board of Directors for four years, the last two years as Chair. . 76% of our current clients are women. . 56% of female clients are considered a female head of household'. . 68% of our current clients are minority. . 98% of our current clients are considered "low income" by HUD.
Washington CASH serves a higher percentage of low income individuals and families than any other Microenterprise Development Organization in the United States.
National Microenterprise Survey, Aspen Institute

The Foster School of Business at the University of Washington provides a mentoring program for MBA candidates. The number one issue of these future business leaders is sustainability and were going into our third year of mentorship. The Humane Society of Ventura County is a non-prot, NO-KILL organization dedicated to the protection and adoption of homeless animals throughout Ventura County. It is dedicated to promoting the health, safety, welfare, compassionate care and protection of all animals through education and community outreach programs. We have served for several years as their Public Relations arm, extending their message to the greater community and helping to raise funds for its support. The Ojai Studio Artists Program is a non prot organization with a mission to encourage interest and excellence in the arts through organizing an annual Ojai Studio Tour and Made in Ojai exhibit; to raise funds for scholarships; to facilitate the exchange of information and promote art education through community outreach. We have worked to extend their market reach throughout southern California, build the audience for the tour and raise funds for scholarships. In general support for the broadening education of business on the topic of sustainability we speak at no charge at various organizational meetings and on webinars. For example, this year we provided the program for Net Impacts webinar on sustainability and addressed more than 5,000 through our webinar for New Page.

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OUR SOCIAL RESPONSIBILITY REPORT

Community Involvement The Community Economic Revitalization Board (CERB) is Washington's strategic economic development resource, focused on creating and retaining jobs in partnership with local governments in areas where support for economic growth makes a signicant difference to the welfare of the people. CERB nances public infrastructure to encourage new development and expansion in targeted areas, retaining existing jobs and supporting the growth of new businesses and jobs.. We have had a Governor appointed seat on the CERB for almost 3 years. The European Ocean Energy Association (EU-OEA) unites the broad interests of the European ocean energy industry into a single, focused and independent voice. Together with its regional and industry partners, the EU-OEA and its members address issues of relevance to the industry with decision-makers including regulators, legislators, and policy makers. The EU-OEA is a member of the European Renewable Energy Council. We have provided pro-bono marketing support to aid their efforts. SOSreach is a program designed to reach out to youth and provide them with opportunities to address these challenges through the power of learning and collaboration enabled by social media. Social media is the rampart that bridges sustainability is a lens through which we see the world and focus our actions. Simply put, sustainability is a way of thinking and living through the integration of social, economic and environmental responsibility. We provide mentoring, fellowship and scholarships to young adults and internship in conjunction with our events.

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GRI REPORTING: HUMAN RIGHTS

SustainCommWorld operates primarily in North America, has no employees and is an education and business services enterprise. As such, we have minimal impact on human rights apart from our review and choices vis-a-vis our suppliers. We have set as an objective for 2009 the review of our supply chain to assure that our suppliers support the Universal Declaration of Human Rights and the ILO Conventions.

GRI Indicator HR1 HR2 HR3

Description: Human RIghts

Percentage and total number of signicant investment agreements that include human rights clauses or that have undergone human rights screening. (Core) Percentage of signicant suppliers and contractors that have undergone screening on human rights and actions taken. (Core) Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. (Additional) Total number of incidents of discrimination and actions taken. (Core) Operations identied in which the right to exercise freedom of association and collective bargaining may be at signicant risk, and actions taken to support these rights. (Core) Operations identied as having signicant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor. (Core) Operations identied as having signicant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor. (Core) Percentage of security personnel trained in the organizations policies or procedures concerning aspects of human rights that are relevant to operations. (Additional) Total number of incidents of violations involving rights of indigenous people and actions taken. (Additional)

2008
None. We do not have any signicant investment agreements.

We have undertaken only the most cursory screening of suppliers. Contractors are all known to us personally and for extended periods of time. Our personal observation of their Not Applicable - no employees

HR4 HR5 HR6 HR7 HR8 HR9

None

Not Applicable

Not Applicable

Not Applicable

Not Applicable

None

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GRI REPORTING: SOCIETY PERFORMANCE

GRI Indicator SO1 SO2 SO3 SO4 SO5 Description: Society Performance
Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. Percentage and total number of business units analyzed for risks related to corruption. Percentage of employees trained in organizations anticorruption policies and procedures. Actions taken in response to incidents of corruption. Public policy positions and participation in public policy development and lobbying. (Core)

2008
We maintain a comprehensive database of each and every individual and organization we work with, do business with, provide services for or send our newsletter to.

None

Not Applicable - no employees

Not Applicable Our CEO was appointed by Washington States Governor to the Economic Revitalization Board which supports infrastructure development to grow or retain jobs in the state. In this capacity she comes in contact with many lawmakers and lobbyists. Additionally, she lobbied state lawmakers on behalf of micro-nance support for the state. We support a number of organizations and non-prots that lobby on behalf of clean energy, wildlife and other environmental concerns. We have a strategic partnership with the Institute for Sustainable Communication. ISC is a 501(c)3 nonprot organization committed to developing the next generation of communication and media leaders required to create green jobs, foster environmental restoration and improve quality of life in the communities they touch.

SO6 SO7 SO8

Total value of nancial and in-kind contributions to political parties, politicians, and related institutions by country.

SustainCommWorld does not make contributions to political parties or politicians. As individuals, however, we are each active and contribute directly and through various organizations to parties, candidates and organizations. None

Total number of legal actions for anti-competitive behavior, an-trust, and monopoly practices and their outcomes. Monetary value of signicant nes and total number of nonmonetary sanctions for non-compliance with laws and regulations.

None

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PRODUCT RESPONSIBILITY
As an education and consulting company, our product responsibility record is determined by the quality of the services we provide attendees to our events and clients who have used our services in a consulting capacity. Additionally, we like to track the value others nd in our newsletter and social networking site. We solicit feedback from all events and engagements. When we provide information through our channels and accessibility to world class, knowledgeable speakers to hundreds of business leaders, we feel were moving the needle in enabling our clients and attendees to move forward with their sustainability programs. Our educational offering are designed to help business create their sustainability plans, create internal teams to initiate and manage programs, build sustainable supply chains, avoid risk and improve their bottom line. We believe that managing to a triple bottom line is just good business. Managing by the metrics makes sense: good for business and the planet. One of our most important objectives in all we do is to build internal capacity for our clients and attendees. We believe in the transfer of knowledge and know-how. We like to think were teaching companies to sh while helping to keep sh in the sea. As an early stage privately held business, SustainCommWorld is not making our nancial records public at present. Our books are audited by an independent CPA yearly, however. We hope to publish our nancials within the next several years.

Content Evaluation of Sustainability 101 Workshops

Content Evaluation Business of Green Media Conference for Cal Poly

Content Evaluation of Green Media Conference, Boston Day One Day Two

Note: In addition to the roll-up of survey data you see here, we make every effort to evaluate each session for speaker value, material and relevance.

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GRI REPORTING: PRODUCT RESPONSIBILITY

GRI Indicator PR1 Description: Product Responsibility
Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of signicant products and services categories subject to such procedures. Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. Type of product and service information required by procedures and percentage of signicant products and services subject to such information requirements. Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.

2008
We maintain a comprehensive database of each and every individual and organization we work with, do business with, provide services for or send our newsletter to.

PR2

None

PR3 PR4 PR5

Any information relating to our services is published and available to all.

Not Applicable

We extensively survey our audiences and provide clear information to the public to enable feedback for our performance. Every communication is reviewed and, where appropriate, discussed with the principals. Information is communicated to our network and associates relating to their performance as well.

PR6

Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including adversing, promotion, and sponsorship.

With lengthy careers in marketing, advertising, promotion and sponsorship we are extremely sensitive to issues relating to appropriate representation of our materials and adhere to the highest standards of the industry. Additionally, we have sought to make our media environmentally responsible. We track and offset the footprint of our websites and email communications and purchase offsets to neutralize their impact.

PR7

Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including adversing, promotion, and sponsorship by type of outcomes. Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.

None

PR8 PR8

None

Monetary value of signicant nes for non-compliance with laws and regulations concerning the provision and use of products and services.

None

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08
Sustainability Report

SustainCommWorld 4735 East Mercer Way Mercer Island, WA 98040 206 275 9992 Sales Ofce: 83 South Palm St #B20 Ventura, CA 93001 805 524 6970 www.SustainCommWorld.com www.GreenMediaConnect.com

SustainCommWorld
www.BusinessofGreenMedia.com