IT Process Automation Manager Instant Recipe

Purpose:
Get going using IT PAM with the most default and easy to use options for trying Service Desk Integration

Assumptions:

VMSession with POP3 and SMTP Experience installing EEM Experience Installing JDK

Author:
Tyson.Bell@ca.com Nov 17, 2009

Contents
1 2 Quick Hits: .......................................................................................................... 2 Installation Summary ........................................................................................... 3 2.1 2.2 2.3 3 3.1 3.2 3.3 4 Software Download ........................................................................................ 3 Setup EEM .................................................................................................... 3 Install IT PAM ................................................................................................ 4 Basics ........................................................................................................... 7 Configure Modules ......................................................................................... 7 Creating your first Process Def ......................................................................... 7

Create Your First Process ...................................................................................... 7

Appendix A .......................................................................................................... 9

Quick Hits:

Server: BELTY01PAM EEM URL: https://belty01pam:5250/spin/eiam/eiam.csp PAM URL: http://belty01pam:8080/itpam PAM Login: itpamadmin (itpamadmin)

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2.1

Installation Summary
Software Download

Download from Support.ca.com Download Center Products IT Process Automation Manager Standard Edition - MULTI-PLATFORM 2.1 SP03 ftp://scftpd.ca.com/orders/105246/223881/ITPASE99000-2.1-SP03.zip

2.2

Setup EEM

EEM is optional. PAM usually is configured for Win AD Domain auth, but for lab machines or vm session you run on your laptop it may be easier to use EEM so that you dont have to be online to authenticate through. NOTE: IF YOU ALREADY HAVE SERVICE DESK R11.X OR HAVE INSTALLED R12X WITH EEM YOU CAN USE THOSE EEM INSTANCES AND SKIP THIS STEP. 1. Download and install Java JDK 6 Update 17 (or whatever version is out there) 2. My Computer Properties Advanced Environment Variables New System Variable : JAVA_HOME= C:\Program Files\Java\jdk1.6.0_17 3. Mount ITPAM21_SP02_2 (DVD10131026E.iso) and run D:\EEM\Win32_EEM_8.4.100.exe 4. Give EiamAdmin a password youll remember (pa**word for example) 5. After install Add Administrator, pa**word as a user 6. Copy DVD2\EEM\ITPAM_eem.xml to C:\Working\. 7. Run the following command from C:\Working "C:\PROGRA~1\CA\SharedComponents\iTechnology\safex.exe -h belty01pam -u EiamAdmin -p pa**word -f C:\Working\ITPAM_eem.xml" 8. Login to EEM's new Application ITPAM as EiamAdmin (pa**word) -> Add itpamuser & itpamadmin Application Groups by clicking the Add Application Groups button. 9. If you want to integrate EEM into TANT-A01here are the steps. in EEM as EiamAdmin Configure TabEEM Server Global Users / Global Groups Reference from an external directory: Host: usildc01; Port: 3268; Base DN: DC=CA,DC=com; User DN=CN=belty01,OU=Users,OU=North America,DC=ca,DC=com

10. Click Save. Read bottom of page for status

2.3

Install IT PAM

The steps are pretty straight forward; here are some configurations I got a bit stuck on 1. Insert DVD1 -> Run Setup (at the end you'll get the prompt to start install of Domain 2. Certificate Password=pa**word

3. Using a. b. c.

EEM EEM Server=belty01pam EEM Application Name = ITPAM EEM Certficate File = This got generated when you ran "C:\PROGRA~1\CA\SharedComponents\iTechnology\safex.exe -h belty01pam

-u EiamAdmin -p pa**word -f C:\Working\ITPAM_eem.xml" -> it should be in C:\Working unless your ran safex from someplace else d. EEM Certificate Password=itpamcertpass [This is the default password according to the r2.1 SP03 Release notes] e. Test EEM -> I used Administrator (pa**word) as that was the user I had setup earlier, you could use itpamadmin (itpamadmin) which is the default user.

4. Had to use sa for Database User 5. http://belty01pam:8080/itpam a. Login: Administrator (pa**word) only if youve added them to the b. OOTB login would have been : itpamadmin (itpamadmin)

6. Install all Add-ins. Note that for Spectrum you'll need to map a drive to a server with spectrum installed then navigate to W:\win32app\SPECTRUM\lib

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3.1

Create Your First Process

Basics
Use EEM for quick and easy lab environment since TANT-A01 is a bit complicated and you wont always have network access if running on local VM http://localhost:8080/itpam is the default PAM URL Login with the default EEM PAM user itpamadmin (itpamadmin is the default password)

3.2
1. 2. 3. 4. 5.

Configure Modules
Start ITPAM Client (in the upper right hand corner after youve first logged in) [Right Bar] Click on Configuration Browser [Left Bar] Right click on Domain Lock [Right Bar] Modules tab Double click on each of the following modules and set the appropriate values (Heres some examples I worked with) a. Alert Module SMTP Server: mail ; From Address : pmf@ca.com b. CA ServiceDesk Module Properties Max results: 1048576; Data ServiceDesk : http://belty01:8181/axis/services/USD_R11_WebService ; Default ServiceDesk User: Administrator; Default Users Password: pa**word c. Spectrum SpectroServer: belty01im; Administrator; pa**word 6. Unlock the Domain

3.3

Creating your first Process Def

(All prior steps needed) 1. [Left Bar] File Open Library Browser Right Click on Folder New Process 2. [Right Bar] Notice that the Process Name field is waiting for you to update the name MyTestProcess 3. [Right Bar] Double click on MyTestProcess The designer will open. Click on button at the bottom Edit User Preferences Palette Properties 15 : This will make it so that you can see all the Module methods (such as Service Desk and email) 4. [Left Bar] Common palette drag Start icon to right MyTestProcess working area 5. [Left Bar] Alert palette drag Email Alert to right MyTestProcess working area 6. [Right Bar] double click on email icon Properties window opens, fill in as follows User name: Administrator; Password:pa**word; To: Tyson.Bell@ca.com; Subject: Testing Message: Testing 7. [Properties Bar] Execution Settings : Touchpoint Select Domain Default Environment Orchestrator (Ok) Click Apply at the bottom of the Properties bar 8. Save 9. [Right bar] Locate the little down arrow on the Start Icon, put your pointer on it and drag to the top of the Email icon. You should see a line from Start Email 10. [Left Bar] Common palette drag both Normal Stop and Abnormal Stop to the work area 11. [Right Bar] Click on the Green check symbol on the Email icon and drag a line from top the normal Stop (white Stop letters) icon and then draw a line from the Red X to the abnormal Stop (red Stop letters) 12. [Top Menu] Click on the Green Play icon to start in debug mode. Click yes to starting the process 13. Go back to the http://belty01pam:8080/itpam/ web pages Default Process Watch you launched ITPAM Client from : Right click on the All Instances and select Refresh

 Note that your instance is running : If its still running or in a Wait state you can right click and Abort, otherwise you should have received an email Have Fun!

Appendix A

TYSONS SIDE NOTES Add index.html to C:\Program Files\ITPAM\server\c2o\deploy\jbosswebtomcat55.sar\ROOT.war