Abhishek Kumar Singh

Address: C/o S Goswami, Opp. Hotel Mahadev palace, Next to Dr R. N. Prasad ,Deoghar (Jharkhand)) Hand Phone No.: 91- 7739802454, 8603801300 E-Mail: singhabhishek2@rediffmail.com; singhabhishek2@yahoo.com In quest of professional enrichment opportunities in the domain of Retails, Customer Service, Business Development, Sales & Marketing, and Manufacturing set ups, Client Relationship Management with a growth oriented organisation.

Proficiency Forte

An astute professional with 8 + Years of experience in

Telecom & Core FMCG Retail Operations, Customer Service, Business Development, Sales & Marketing, Team Management and Channel Management.

Profit Centre Operations Customer Service Sales & Marketing Product Management Product
launching

Presently associated with Future Value retail Ltd.(Big

Baazar) as Store manager Deoghar (Jharkhand) since march2010.

Possess excellent interpersonal skills that have been

put to good use while interacting with clients towards ascertaining requirements and delivering need-based solutions.

Operations

Proficient Business Development Customer Relationship

Management

operations, sales

in setting up and managing growth merchandising and stock management.

Delivered growth to the company Good in Analytical & Communication Skills.

Business Skills Operations:

Managing Store promotional activities for new releases & special products. Ensuring visual merchandising displays, windows, POP & design of retail outlets for maintenance
of a high-end store Image.

Preparing MIS Reports to provide feedback to top management on business operations and
assist in the critical decision-making process.

Implementation of proper Business process excellence. Shrinkage control measure and action.
Stock Management:

Supervising inside and outside movement of various goods / stock. Proper control of Damage product.
Marketing / Product Management:

Managing sales & marketing operations; implementing sales promotional activities as a part of
product launch, brand building and market development effort.

Analysing marketing trends and tracking

activities and providing valuable inputs for product enhancement and fine tuning sales strategies.

Catchment analysis and acquisition new customer. Customer Connect initiatives

Client Relationship Management:

Interacting with customers on shop floor for effective resolution of customer grievances and
obtaining the feedback.

Maximising customer satisfaction matrices by providing pre & post sale assistance and achieving
delivery and quality norms.

Collection of proper feedback for betterment of services.

People Management:

Leading, training & monitoring the performance of team members to ensure efficiency in
business operations and meeting of individual & group targets. ensure smooth functioning of sales operations.

Conducting meetings for setting up sales objectives and designing or streamlining processes to Store manning and In store training to staff.
Organisational Experience Reliance Communication Ltd. as Distribution Lead manager-Prepaid Sales (GSM & CDMA) Bilaspur Upcountry. (Chhattisgarh). July 2007 to feb 2010. Role:

Supervising general merchandising across all formats. Supervising the operation of Sales and Customer Service. Planning and purchasing Stocks for distributors and monitoring sales. Managing the process of Sales & Marketing. Responsible for territory in all senses. Managing Customer Lifecycle Effectively Increase BTS Capacity Utilization to Ensure BTS Profitability Development of Market with Handset sale, revenue generation & acquiring new customer

Previous Assignments
1) Organization Designation Duration Location : Reckitt Benckiser India Ltd. (Mortein , Harpic). : Territory Sales Incharge :June.2005 to July 2007 : Jabalpur & Upcountry (M.P), Bilaspur & Upcountry (C.G). : Lotte India corp. Ltd.(Coffee Bite, Lactto King) : Territory Sales Incharge : May 2003 to June 2005 : Mumbai. : Godrej Sara Lee : Sales Trainee : May 2000 to June 2001 : Gaya (Bihar)

2) Organization Designation Duration Location 3) Organization Designation Duration Location

Achievements
In 2008-09 Best performer in, Raipur Cluster (Chhattisgarh Circle) In 2007-08, received the Best performance award in Reliance Communication on India basis By
the Company President in DAKC Mumbai.

In Year 2006, I was in Top 5 performer of Western region. In Year 2005, I was in Top 5 Performer of Western region. Given a continuous Growth of 30%, Both in IMS and Shipment.(In Reckitt benckiser)

ACADEMIC CREDENTIALS

Degree M.B.A B.A

College / University Maharishi Institute of Management, Barkatullah University, Bhopal A.P.S University Rewa (M.P)

Specialization Marketing & HRM English literature

Year of Passing 2003 2000

COMPUTER PROFICENCY: MS-Office, Windows,

PERSONAL DETAILS Date of Birth Nationality Gender Marital Status Language Proficiency Permanent Address : 20 Jan 1980 : Indian : Male : Married : English, Hindi, & Regional Language of Northern India : Maharani road pahsi, Near Dr K.P. yadav , Gaya ( Bihar)

Present address

: C/o S Goswami, Opp. Hotel Mahadev palace, Next to Dr R. N. Prasad

Deoghar (Jharkhand))

Current Package 6.20 Lakh (Per Annum)

Place: Deoghar Date:

Abhishek Singh