B15 L8 St.

Joseph Village 2 Mobile +63918-9794068

Sto. Tomas, Biñan, Laguna E-mail esmoulic@gmail.com

Edgardo S. Moulic
Work Experience

eTelecare Global Solutions April 2007 – present Computer Systems Specialist 3

12/F PBCOM Tower
6795 Ayala Ave. cor Rufino St.
Makati City, Philippines

 Support and administer enterprise servers and applications. Platform owned: Active Directory,
Exchange, File and Print, DNS and Terminal servers located in Philippines and US sites
 Operational tasks includes troubleshooting, backup, maintenance and technical support for
systems and applications that run on those systems
 Provides Tier III support and problem resolution to platform issues escalated by Tier II and IT
Service Desk
 Administration, troubleshooting and support for Active Directory and Exchange operations to
include but not limited to domain and email accounts creation, permissions, logon scripts,
group policies, mailbox access, policies and restrictions
 Physical and logical server monitoring including hardware, operating system, resources and
applications
 Servers and workstations management and deployment of operating system images,
symantec anti-virus, software packages and updates, Microsoft security updates, patches
and hotfixes

Work Experience

MISNet, Inc. July 1995 – March 2007 Senior Technical Consultant

Unit 2201 Antel 2000
121 Valero St., Salcedo Village
Makati City, Philippines

 Systems Administrator. Support and maintain all systems, applications, security and network
configuration
 Manage Windows 2003 Active Directory, Exchange 2003, File and Print Servers
 Manage ISA 2004 as the corporate firewall
 Manage ISA 2004 for internet access and secure remote access to applications and data
 Manage and support secure Virtual Private Networks communication between remote offices
 Maintain and monitor health status of production servers
 Implement and monitor company policies and procedures regarding user accounts, corporate
security, access controls, email and internet usage
 Perform systems backups and recovery procedures
 Evaluate and implement other miscellaneous systems administration duties that can enhance
system operations
 Manage and supervise helpdesk operations providing technical support and assistance to
users, including installation and configuration of operating system and office applications
 Oversees Technical Support operations: supervision and monitoring of Technical Consultants,
staff scheduling and resource allocation, addresses issue resolutions
 Handle technical relationships with support partners and 3rd party vendors
 Provides technical support and consultancy for Microsoft Products: Windows 2000/2003
Active Directory, Systems Management Server 2.0/2003, Exchange 5.5/2000/2003, Proxy
Server 2.0, ISA Server 2000/2004/2006
 Provides technical support and consultancy for Citrix Metaframe XP and Presentation Server.
 Provides technical support and consultancy for anti-virus systems: TrendMicro, Symantec,
BitDefender
 Provides technical support and consultancy for various infrastructure solutions: fax solutions,
server monitoring, security solutions, patch management, anti-spam solutions
 Research, evaluate and recommend new product offerings and solutions
 Provides product demos, proof-of-concepts, planning, deployment and implementation

Project Assignments Deliverables

Fujitsu Philippines
PLDT
Security Bank
Planters Bank, Asiatrust Bank
Henkel Phils., ASTEC Powers
WHO, Jardine Davis
 Support services and consultancy for Microsoft Products:
Windows NT 4.0, Windows 2003 Active Directory, Systems
Management Server 2.0
 Handle problem escalations, support issues and information
services
 On-site technical support
 Bodyshop Technical Support services
 Deployment and roll-out of Windows NT 4.0 and Exchange
5.5 Servers
 Provide network and server administration, helpdesk
support
 Provide proactive and reactive support services and
consultancy
 Deployment and roll-out of Windows NT 4.0 Servers
 Implementation and deployment of Microsoft SNA Server
4.0
 Implementation and deployment of Microsoft SNA Server
4.0
 Support services and consultancy
 Implementation and deployment of Citrix Metaframe
 Post-sales support services and consultancy for Citrix
Metaframe
 Post-sales support services and consultancy for Citrix
Metaframe

Work Experience

Information Managers, Inc. June 1990 – July 1995 Technical Support Engineer
MJL Building
1175 Pasong Tamo St.
Makati City, Philippines

 On-site systems installations and cable laying

 Installation, configuration and troubleshooting of CA/SA systems (hardware and software)
 Quarterly on-site preventive and corrective maintenance for Metrobank nationwide branches
deployed with CA/SA system
 Hardware and software technical support

Work Experience
Zenco Sales, Inc. March 1988 – June 1990 Technical Support Engineer
King’s Court Building
Pasong Tamo St.
Makati City, Philippines

 Internal support
 Quarterly on-site preventive and corrective maintenance of desktops at Zenco nationwide
branches
 Hardware maintenance and repair (board and component level)

Technical Skills and Proficiency

Hardware x86/Pentium-based machines

Operating Systems Windows 2000/2003

Windows Vista
Windows XP Professional
Windows NT, Windows 98/98/ME
BTOS/CTOS, MS-DOS, Windows 3.x
Open-Source: Red Hat Enterprise Linux
Fedora Core, Ubuntu

Software Microsoft BackOffice

Citrix Metaframe 1.8/XP/Presentation Server

Office Systems Microsoft Office XP/2000/2003/2007

Anti-Virus Systems TrendMicro Product Suite

Symantec Product Suite
BitDefender Product Suite

Professional Licensure Microsoft Certified Professional

Microsoft Certified Systems Engineer

Trainings Attended

 Implementing and Supporting Microsoft Exchange 2000/Exchange 2003

 Implementing and Supporting Microsoft Systems Management Server 2000
 Implementing a Microsoft Windows 2000 Network Infrastructure
 Implementing and Administering a Microsoft Windows 2000 Directory Services
 Upgrading Microsoft Exchange 5.5 to Exchange 2000
 Planning, Implementing and Maintaining a Microsoft Windows Server 2003 Active Directory
Infrastructure
 Maintaining and Troubleshooting Windows Vista Computers