The Impact of Real-Time Communication

DO MORE TAKE CONTROL ACHIEVE GOALS

Ecolane USA, Inc, 4130 Main Street, Elk Horn, Iowa 51531 Tel. (712) 764-9101 www.ecolane.com sales@ecolane.com

What Do We Mean By Real-Time Communication?

Mobile Data Terminals Providing Immediate Feedback to the Operations Center Automated Systems Capable of Responding to this data

Real-time information for customers

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What Areas Are Impacted?

Three Areas Can See Improvements:

Management

Scheduling

Customer Service

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Better Management and Supervision of Service

Dispatchers & Supervisors Have Access To a Multitude of Operational Performance Data As the Events Occur

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Better Management and Supervision of Service

Real Time On Time Performance Provides Instant Feedback to Dispatchers and Management

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Better Management and Supervision of Service

Knowing Where Drivers Are (And What They Are Doing!)

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Better Management and Supervision of Service

Other Benefits Include: Reduced amount of required voice communications

Dispatchers & Supervisors become more effective at spotting major issues before they happen
Provides a wealth of essential and trustworthy statistics to draw from in order to make long-term operation decisions

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Better Scheduling Through Real-Time

Schedule trips more effectively, by enabling automation. Software can monitor information from Mobile Data Terminals with the same level of attentiveness at all time, and can respond quickly to changing conditions.

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Better Scheduling Through Real-Time

Real-Time Automated Dispatching Can Restructure Schedules on the Fly

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Case Study: Handitran (Arlington, Texas)

Rides Per Hour
2.70

Key Facts
Increased productivity by 30% On-time performance at 94% (GPS verified); 98% at appointments Customer on-board time reduced by 10% Greater operational control Emphasis on customer service Similar results in other locations

2.29 1.87
Target 2.15

Original

1 month with Ecolane

30 months with Ecolane

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Better Customer Service Through RealTime Communications

Automatic Responses to Real-Time Performance Data Allows Operations Staff to give highly accurate ETAs, instead of should be just another few minutes.

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Better Customer Service Through RealTime Communications

Same-Day and Will-Call scheduling becomes trivial, providing instant feedback.

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Better Customer Service Through RealTime Communications

Self Service Customer Scheduling Can add limitations, or forget them. Real-time calculated ETAs can be provided to the customer online.

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Better Customer Service Through RealTime Communications

SMS Travel Notifications Provide opt-in notifications to passengers

Help prevent no-shows and gives customers clearer expectations for vehicle arrival

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Case Study: Estuary Transit District (Centerbrook, Connecticut)

Uses both demand-response and deviated route products in a realtime environment.
Makes use of self-service website for customers, reducing phone traffic, and enabling members of the community who have difficulty using the phone to book rides. Uses SMS notifications for customers in order to help ensure passengers are as on-time as the drivers.

This years CTAA winner for Rural System of the Year.

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All rights reserved. Ecolane USA, Inc. 2011. www.ecolane.com

Case Study: Estuary Transit District (Centerbrook, Connecticut)

Uses both demand-response and deviated route products in a realtime environment.
Makes use of self-service website for customers, reducing phone traffic, and enabling members of the community who have difficulty using the phone to book rides. Uses SMS notifications for customers in order to help ensure passengers are as on-time as the drivers.

This years CTAA winner for Rural System of the Year.

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Closing Thoughts

Real-Time Is Revolutionary
Were Just Getting Started As An Industry Size Doesnt Matter: The Next Wave of Passengers is Coming

Budgets Are Not Getting Any Bigger

Plan for the Future

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Thank you for your time!

Daniel Andrlik Project Manager

DO MORE

TAKE CONTROL
ACHIEVE GOALS

4130 Main Street Elk Horn, IA 51531 daniel.andrlik@ecolane.com tel. (712) 560-1160 fax. (712) 764-6101

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All rights reserved. Ecolane USA, Inc. 2011. www.ecolane.com