Emea Events 2011 Catalog 8

2011
Event Catalog
Gartner Events give IT and business executives the insight to seize the opportunities ahead
gartner.com/events
Dear Colleagues, For 30 years, hundreds of thousands of IT and business professionals have turned to Gartner brainpower and thought leadership for independent, objective insight to help them make the best decisions on technology investments and how to tackle their critical initiatives. And in every survey and study conducted in the course of our research, we have found that the unique ability to connect with peers face-to-face is seen as a crucial component of doing business, building relationships, sharing best practices and evaluating strategic investments. As the worlds leading provider of IT events, we obviously believe in the power of events but we know you have a choice in what to attend. With time-efficiency and cost-efficiency always top-of-mind, you are certainly looking carefully at ROI. Heres why Gartner events offer outstanding value for IT and business professionals: Gartner is the worlds leading IT research and advisory company. Our 1,200 analysts and consultants serve clients in 85 countries, and their evaluations are based on real-life experience, observation and data collected from 274,000 one-to-one annual client interactions at 11,000 businesses around the globe. Plain and simple this quality of content cannot be found at any other IT events. Each of our events is designed to be the annual must-attend event for the most important IT roles including the CIO and his/her direct reports. Our goal is to equip you to be more successful personally and professionally by providing you with new and compelling content every year, plus content designed to meet your needs as you advance in your role enabling you to stay ahead of the continual changes and developments in IT. We report on the very latest developments, often before others even recognize a new trend. Attend a Gartner event, and in just days youll achieve what would typically take months to accomplish in the office, saving you time and money. We attract the highest-quality audiences in the world, making every face-to-face interaction valuable and meaningful. 70% of the Fortune 1000 and 80% of the Global 500 support their key technology decisions with Gartner insight. The six global 2010 Gartner Symposium/ITxpo attracted 16,000 senior IT executives, including 4,300 CIOs, making them the largest CIO gatherings in the world. In total, 31,000 IT executives attended our 50-plus global events in 2010. Many of our events provide training or educational accreditation to attendees and can often be funded through training budgets. New for 2011: For many events, attendees can now download complimentary video of entire presentations extending the life and value of the event, allowing colleagues to benefit from viewing sessions, and allowing you to virtually attend sessions you may have missed. We also provide ROI tools such as attendee justification kits, ROI session worksheets and customizable trip reports. You dont have to be a Gartner client to attend a Gartner event. For nonclients, our events offer tremendous value at a fraction of the cost of becoming a research client. You get the latest research, models and insights aligned to your role, as well as live analyst interaction through private consultations and Gartner Analyst/User Roundtables. We invite you to experience the Gartner event difference: expertise, authority and influence face-to-face, up close and personal. Take home the latest insights and how-to knowledge for your role, expand your personal network of peers and contacts, and leave better-equipped for professional success. We look forward to seeing you this year! Best regards,
Gartner events focus on your role and interest

Whatever your role or particular area of interest is in todays IT, Gartner has a focused event designed to deliver the indepth analysis and practical take-aways you need most, tailored to your priorities. Weve identified the years events by job role to help you organize your time find your role, and the years must-attend events are called out for you.
Alwyn Dawkins Senior Vice President Gartner Events
For more information about upcoming Gartner events, visit gartner.com/events or call +44 20 8879 2430
Gartner Events Challenge Your Thinking

Gartner Symposium/ITxpo
is The Worlds Most Important Gathering of CIOs and Senior IT Executives. Attendees choose from hundreds of sessions that span the depth and breadth of enterprise IT, including keynote presentations and discussions with technologys leading CEOs and top innovators. The event experience also includes access to ITxpo, an IT solutions and services exhibition where attendees interact with hundreds of leading IT solution providers in a low-hype, informationrich environment. Attend Gartner Symposium/ITxpo and youll gather valuable insights directly from Gartner analysts through hundreds of research-intensive presentations, in private Gartner Analyst One-onOne Meetings, and at Gartner Analyst/User Roundtables, plus consult your peers in role-focused Symposium/ITxpo community networking groups. analysts, technology showcases, sponsor case studies and solution provider sessions, keynotes from the leading minds in IT and facilitated peer-to-peer networking programs.
Gartner Seminars
are experiential, workshop-style events. Held over the course of two days in a classroom-style setting with a limited number of attendees, our seminars offer an in-depth learning experience, including thoughtful interaction with other attendees and the Gartner analysts who conduct the seminars.
Gartner Summits
focus on specific topics, technologies and industries that are top-of-mind for todays business and IT professionals, including security, wireless technology, outsourcing and the impact of IT on the public sector, media and financial services industries. They feature multiple content tracks loaded with detailed presentations by Gartner analysts, private consultations with
Table of contents
New Gartner Summit Launch in 2011
Excitement is already building around the new EMEA event launching in 2011. Each year we add events to meet the growing and changing IT needs of organizations, based on your feedback. Take a closer look at this new offering and plan to participate in its premiere. IT Financial, Procurement & Asset Management Summit 28 29 September 2011, London, UK europe.gartner.com/itam See page 19 for more details.
4 6 7 8 9 Symposium/ITxpo CIO Leadership Forum Business Intelligence Summit Master Data Management Summit Business Process Management Summit
10 Identity & Access Management Summit 11 Customer Relationship Management Summit 12 Enterprise Architecture Summit 13 PPM & IT Governance Summit 14 Application Architecture, Development & Integration Summit 15 Supply Chain Executive Conference 16 Security & Risk Management Summit 17 Portals, Content & Collaboration Summit 18 Outsourcing & IT Services Summit 19 IT Financial, Procurement & Asset Management Summit 20 Enterprise Architecture Foundation Seminar 21 Data Center & IT Operations Summit 22 Event Highlights 23 Gartner Events on Demand 24 Registration 25 Gartner Events Snapshot 2011
SYMPOSIUM
Symposium/ITxpo 2011
7 10 November 2011 Barcelona, Spain gartner.com/eu/symposium Early-bird deadline: 9 September 2011
Over the past 20 years Gartner Symposium/ITxpo has won widespread recognition as the worlds most important gathering of CIOs and senior IT executives. Join thousands of CIOs and senior IT executives to gain the insight, tools and relationships needed to make the right technology decisions that help position you for success. Theres never been a better time to be a part of Gartner Symposium/ITxpo. Heres why: The Analysts. Access the unrivaled authority and brainpower of Gartner research analysts and consultants, known throughout the world for their depth of experience and independent point of view. The Insights. Choose from over 200 sessions, workshops, how-to clinics, roundtables and other learning opportunities designed for your IT role and responsibilities. The Networking. Connect with peers to share knowledge, exchange ideas and build long-lasting professional relationships. The Solutions. Discover, compare and evaluate IT products and services through face-to-face meetings with leading solution providers. The CIO Program. Focus on the issues, decisions and actions every CIO must address to drive IT-led innovation and achieve operational excellence.
Who should attend?

Symposium/ITxpo is for IT industry leaders, including: CIOs CTOs Technology and business strategy executives Applications leaders Business intelligence leaders Business process improvement leaders Data center and IT operations leaders Enterprise architects Enterprise information management leaders Infrastructure and operations leaders Networking, wireless and mobility leaders Program and portfolio management leaders Security and risk management leaders Sourcing and vendor management leaders Institutional investors and venture capitalists Technology and service providers Press and media
Opportunity to learn from professionals who base their presentations on research findings. An exceptional experience in networking.
SOUTH AFRICA
JAPAN
UNITED STATES
BRAZIL
SPAIN
AUSTRALIA
INDIA
MosT iMporTanT
iT exeCuTives
Reimagine IT: Leading from the Front
The Worlds
GaTherinG of Cios and senior
Worlds Most Comprehensive IT Agenda
Gartner Symposium/ITxpo will focus on the issues, decisions and actions every CIO must address to drive IT-led innovation and achieve operational excellence into 2012. and so much more!
More than 1,500 CIOs
NEW VENUE! At Barcelona
learn more
gartner.com/eu/symposium
Top Solution Providers
gartner.com/events
CIO Leadership Forum

4 6 April 2011 London, UK europe.gartner.com/cio Early-bird deadline: 7 February 2011
As a CIO faced with ground-breaking change, its time to move your organizations IT transformation from talk to actionchoosing where to undergo reconstruction of your IT in order to create powerful new strategies, platforms, processes and solutions focused on flexibility, agility and growth. Gartner CIO Leadership Forum is an executive-only program designed to explore critical business, technology and leadership strategies. This exclusive event was created with direct input from more than 1,000 top CIOs. At the Gartner CIO Leadership Forum youll join forces with our executive analyst team, peer CIOs and high-profile industry achievers for collaborative dialog, debate and interaction focused on the many opportunities they have. Youll see firsthand how others are resolving ground-breaking IT issues. And youll take away powerful new strategies that will position you as a leader in an IT environment where the pace of change is accelerating ever faster.
Conference chairs
John Mahoney Vice President and Distinguished Analyst Gartner Research
Mark P. McDonald Group Vice President Gartner Executive Programs
Who should attend?

The Gartner CIO Leadership Forum is for CIOs only, which guarantees an unrivaled level of information exchange and peer interaction. To ensure this commitment to our attendees, we ask that you verify your eligibility at europe.gartner.com/cio.
Key benefits of attending

Gain from the proven practices and market insight of your CIO peers Team up with leaders who understand your challenges in workshops focused on your central issues Broaden your perspective by exchanging ideas with thought leaders from Gartner and the industry Translate your strategic direction into actionable results as the enterprise context for IT changes Examine what works and what doesnt when it comes to technology innovation Explore the drivers of IT transformationbusiness intelligence, resource management, strategic planning and more Assemble the resources you need to build and transform IT capabilities Explore the issues facing CEOs todayfrom globalization to sustainability to alternative business models Uncover communication strategies of CIOs who position themselves as business leaders first and technology leaders second
GARTNER EVENTS
Business Intelligence Summit

31 January 1 February 2011 London, UK europe.gartner.com/bi Early-bird deadline: 6 December 2010
The Gartner Business Intelligence Summit will provide you with the knowledge to ensure that BI and PM meet the new requirements in your organization following the economic shift. It will also show you how to leverage BI and PM to enable business users to capitalize on reborn BI to get broader adoption, more ROI from your BI tools, and better decisions.
Conference chair
ReBIrth Adjust, Evaluate and Organize

It is time to re-adjust, re-evaluate and re-organize to link the theory and practice of BI and PM within organizations, and adopt a balanced approach to prioritize business needs with BI and PM strategy, and the required technology, processes, and skills. The Gartner Business Intelligence Summit will provide you with the knowledge to ensure that BI and PM meet these new requirements in your organization. It will also show you how to leverage BI and PM to enable business users to capitalize on reborn BI to get broader adoption, more ROI from your BI tools, and better decisions Neil Chandler Research Director Gartner Research
Hot topics
Business Intelligence Performance Management Advanced Analytics Cost Optimization Data Quality and Integration Frameworks and Metrics
Great source of information around best practices and the analysts perspective of what is coming.
gartner.com/events
Master Data Management Summit

2 3 February 2011 London, UK europe.gartner.com/mdm Early-bird deadline: 8 December 2010
Gartner Master Data Management Summits business-driven agenda provides an in-depth view of how MDM programs are moving into multiple domains (customer, product, suppliers and others), gaining real-time integration with business applications, and providing more support for smarter business decisions. MDM effectively supports your organizations post-recession growth strategy, operational efficiencies, customer service, compliance and risk management. Three parallel tracks that cover the spectrum of Garters extensive MDM coverage, research, analysis and advice: MDM strategy, organization and governance MDM related architectures and technologies Workshops
Conference chair
John Radcliffe Research VP Gartner Research
Hot topics
Key Trends Shaping the Future MDM Market Creating a Holistic, Business-driven MDM Program Assessing your MDM Maturity and Building a Roadmap Creating the Right Governance and Organization for MDM Evolving Beyond the First Phase to Multi Domain MDM Aligning with Enterprise Information Architecture
Who should attend?

Senior business and IT professionals with a brief to grow the business and drive innovation will benefit from the MDM Summit, including: Head of Business Intelligence Competence Centers MDM Managers Senior IT Executives and Managers involved in Master Data Management Business Executives seeking a single view of the customer, product, supplier and location Business Application Managers - CRM, SCM, ERP, PLM and Procurement Information Managers and Architects

Attending the Gartner Master Data Management Summit 2011 will give you insight on the hot topics business and IT executives care about most: Create a successful MDM program See through vendor hype in order to choose the right MDM technologies Persuade the business to take a leadership role Deliver measurable ROI by linking your MDM to business metrics Reduce costs and increase efficiency by removing duplication and creating consistency Improve customer acquisition and cross-selling/upselling activities Meet compliance regulations and leverage your master data to manage risk Consolidate and leverage data faster following mergers and acquisitions Manage your supply chain more efficiently Learn from your peers in a series if in-depth practical case studies Share your experiences with your peers from across Europe Attack your toughest challenges in Gartner Analyst One-on-One Meetings
GARTNER EVENTS
Business Process Management Summit

7 8 March 2011 London, UK europe.gartner.com/bpm Early-bird deadline: 10 January 2011
The Gartner Business Process Management Summit is the premiere meeting place for IT and business executives and professionals who are responsible for implementing, managing or maintaining Business Process Management. Learn more about technologies that enable business agility. Gather best practices on the art of process control. Become more efficient, consistent and competitive. The Summit is designed to meet the needs of BPM practitioners at every level of maturity, from those who are planning their first BPM initiative to those who are ready to stretch the boundaries of BPM programs already in place.
Conference chair
John Dixon Research Director Gartner Research
Who should attend?

Business Strategists, Planners, IT and Business Executives Business and Systems Analysts Chief Process Officers and BPM Project Managers Business Process Owners Strategy, Operations, Finance and Compliance Leaders Quality Management and QA Officers Enterprise, Business and Solutions Architects
Hot topics
Organization, Culture and Change Cost Optimization and Organizational Agility Process Competencies and Capabilities Improvement Methodologies Technology and Architecture Social and Collaborative BPM

Meet with your industry peers during networking sessions and share experiences Reduce cost and improve organizational agility through the application of proven BPM techniques Enhance your ability to drive change and overcome organizational drag to your improvement programs by participating in our organizational change sessions Obtain clarity on where and when to spend your resources with independent perspectives on technologies and tools A two day agenda packed with insights and world-class research to ensure your BPM initiative delivers real improvements in business performance Grow your personal knowledge and gain the tools and strategies necessary to lead and drive a business transforming improvement program
A great way to get educated about BPM for both IT and business.
gartner.com/events
Identity & Access Management Summit

9 10 March 2011 London, UK europe.gartner.com/iam Early-bird deadline: 12 January 2011
The Gartner Identity & Access Management Summit will help you to exploit the full potential of new and future IAM investments, to fully realize their risk-management and governance benefits and their direct business value. No one can afford the non-essential - so learn what will make your every move mission-critical in the eyes of your leaders. The Gartner Identity & Access Management Summit 2011 will present the latest analyst research in two in-depth tracks: Improving Maturity, Ensuring Success Embracing Change, Increasing Value Ant Allan Research VP Gartner Research Ray Wagner Managing VP Gartner
Conference chairs
Who should attend?

Senior IT and Business Professionals with responsibilities encompassing Strategy Development, Strategic Architecture Development, Security Integration and Management, Services and Product Evaluation including: Chief Information Security Officers Chief Security Officers Chief Risk Officers Chief Privacy Officers VPs, Directors and Managers of IT Security Heads of Identity and Access Management IAM Program Managers IAM Project Managers IT Governance Managers IT Quality and Compliance Officers IT Security, Audit, Risk Managers and Specialists Business Architects Enterprise and Solution Architects Heads of R&D Senior Business Analysts Technical Architects
Hot topics
Authentication Cloud Computing Challenges and Opportunities Enterprise Single Sign-On Entitlement Management Governance, Risk and Compliance IAM Architecture IAM Program Management Identity and Access Intelligence Improved Time-to-Value for IAM Password Management Role Management Stakeholder Engagement and Support User Provisioning Web Access Management

Make the business case: explain precisely where and how IAM can deliver advantage and why it is worth every penny Benchmark against the competition: support each measure with key examples and comparisons from across your industry and others Minimize expenditure, maximize value: learn what you need and what you already have that will serve your objectives before you need to buy new Strengthen your key resource yourself: emerge from the office for two days and immerse yourself in an environment designed to let you grow as a professional in the company of your peers from across Europe. Invest wisely: gain an in-depth understanding of the vendor landscape and assess offerings to make informed investment decisions Increase confidence: help your organization attract and retain customers by providing effective and strong online customer security, increasing customer confidence
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GARTNER EVENTS
Customer Relationship Management Summit

14 15 March 2011 London, UK europe.gartner.com/crm Early-bird deadline: 14 January 2011
At the Gartner Customer Relationship Management Summit, Gartner will deliver practical advice on how to apply intelligence to your customer interactions, become socially aligned and digitally enabled. Driven by social media, CRM is entering a new era where organizations listen to and work with their customers to provide mutually beneficial and rewarding relationships. As a result, the customer experience is now of paramount importance.
Conference chair
Who should attend?

Senior IT and business professionals with a focus on managing their organizations customer relationships: CRM Project/Program Managers CMOs/CEOs/CIOs Strategic Planners Operations Officers and Managers Customer Experience/Intelligence Heads Line of Business Executives Customer Service and Support Executives Sales and Marketing Executives Applications Managers and Specialists Customer Solutions Technology Specialists IT Managers Business Analysts Enterprise and Solution Architects Consultants
Jim Davies Research Director Gartner Research
Hot topics
CRM Strategy and Vision Customer Experience Management Social CRM Digital Marketing Data and Analytics Mobile CRM

Achieve lasting improvements in data quality explore best practices and technology Develop a CRM strategy that delivers real, measurable business value Explore the technological, social and economic trends influencing the next generation of CRM Improve your knowledge with best practices gleaned from our analysis of thousands of CRM projects Maximize value develop a framework for building successful CRM projects Optimize your business results learn how to effectively use analytics
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gartner.com/events
Enterprise Architecture Summit

9 10 May 2011 London, UK europe.gartner.com/ea Early-bird deadline: 14 March 2011
The Gartner Enterprise Architecture Summit brings together the largest number of Chief Architects in Europe and the Middle East. It is the premiere meeting place for enterprise architects, strategists, planners and innovation specialists. Todays top enterprise architects are collaborating more than ever with business counterparts on the most vital of strategic business decisions for achieving key high performance results. Access groundbreaking research on the approaches, tools and techniques that make EA a transformative discipline.
Conference chair
Who should attend?

Enterprise Architects Business Architects Technology Architects Solutions Architects Applications Architects Strategy and Planning Heads Senior IT Managers Business and Systems Analysts Innovation Specialists
Brian Burke Research VP Gartner Research
Hot topics
EA at the Strategy Table Delivering Business Value Outcomes Balancing Cost, Risk, Value, Innovation and Growth Unifying Business and IT Integrating EA, BPM, BPA, SOA, Agile and More Practical Foundations of Successful EA

Meet with your industry peers during networking sessions and share experiences Increase EA value today by learning proven EA techniques for success Obtain clarity as to how EA helps you facilitate organizational change Enhance your understanding about the continuing evolution of this strategic management discipline forboth IT and the enterprise at large A two day agenda packed with insights and worldclass research to ensure your EA program delivers tangible business value Grow your personal knowledge and gain the tools and strategies necessary to lead and drive EA success
Enterprise architecture helps business leaders make the right investment decisions
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GARTNER EVENTS
PPM & IT Governance Summit

14 15 June 2011 London, UK europe.gartner.com/ppm Early-bird deadline: 18 April 2011
Join the Gartner PPM and IT Governance analysts, consultants, industry leaders and practitioners as we explore todays hottest topics, including; types of programs and their matching approaches for execution, impact of social networking on PPM and IT Governance, building a governance framework and process that really works and driving initiative decisions and direction through effective PPM reports and dashboards The Summit provides a unique mix of Gartner research presentations, guest keynote addresses, real-life case studies, interactive panel discussions and selected industry sessions to provide you with a holistic view of the PPM and IT Governance landscape. Information, insight and advice are channelled through an increasingly targeted and focused approach, taking you from the high-level strategic view all the way to your specific issue.
Conference chair
Michael Hanford Research VP Gartner Research
Who should attend?

PMO Leaders Program and Portfolio Management Leaders Program Directors and Managers Project Portfolio Directors and Managers IT Governance Executives IT Executive Steering Committee Members IT Investment Review Board Members IT Strategists and Planners Business Strategists and Planners
Hot topics
Program Management Approaches Portfolio Management IT Governance That Works Program Management Office Resource Management Initiatives Prioritization Demand Management Change Management Modern Frameworks

Prioritize your IT, initiatives, while balancing the use of resources Manage, fund and govern your portfolio of IT investments and projects Evolve your PMO maturity and evaluate an Enterprise PMO Continuously measure IT initiatives benefits, and cancel those that dont measure up Understand and finally adopt modern governance frameworks and processes
Great resource to tap into industry trends, hear expert opinions and get long-term insight.
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gartner.com/events
Application Architecture, Development & Integration Summit

16 17 June 2011 London, UK europe.gartner.com/aadi Early-bird deadline: 15 April 2011
The must-attend event for application leaders who want to learn about the critical building blocks of a successful applications strategy. The Summit will provide a unique mix of Gartner research presentations, guest keynote addresses, case studies, solution provider sessions and roundtable discussions to give you a holistic view of the applications landscape, taking you from the high-level strategic view all the way to your specific issue.
Conference chair
Who should attend?

Senior business and IT professionals including: Application Development Leaders Application Integration Leaders Application Architects and Enterprise Architects Application Portfolio Managers Web Services And Web Infrastructure Managers Project Managers and Consultants Implementing Cloud, SOA and Applications IT Leaders involved In Cloud, SOA and Application Strategies
David Mitchell Smith VP and Gartner Fellow
Hot topics
Advanced SOA Agile Development Application Overhaul and Modernization B2B Integration Cloud Architecture and Development Cloud Computing and Platform as a Service Cloud Security Cost and Business Value of Cloud and SOA Data Integration Managing Change and Adoption Service Design Best Practices SOA Governance

Get an update on the latest cloud, SOA and ADI trends, technologies and vendors Create or validate your application strategy Understand the future of architecture, development, integration and cloud Deliver measurable ROI Learn the real cost and business value of cloud, SOA and agile Understand how to build a compelling case for applications overhaul Discover the latest in agile development techniques Learn how governance methods and technologies are maturing, making the success of your initiatives more predictable and consistent
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GARTNER EVENTS
Supply Chain Executive Conference

14 15 September 2011 London, UK europe.gartner.com/supplychain Early-bird deadline: 15 July 2011
The Gartner Supply Chain Executive Conference 2011, the Worlds Most Important Gathering of Supply Chain Leaders, is the only industry event designed to provide senior supply chain executives with the insights, tools and relationships that todays complex business environment demandsa proven source of field-tested research, analysis and unbiased advice. With our targeted role-based track structure, supply chain executives will gain the insights and strategies they need to build, manage and transform their global supply chain.
Conference chair
Who should attend?

Chief Supply Chain Officers and Senior Operations Executives Supply Chain and Demand Planning Executives Sourcing and Procurement Distribution and Logistics Supply Chain IT Executives
Hussain Mooraj Managing Vice President Supply Chain Research Gartner
Hot topics
Demand-driven Value Network Supplier Management Logistics Strategies Sustainability Sales and Operations Planning Inventory Optimization Lean and Agile Supply Chain Supply Chain Risk Globalization Product Quality and Innovation Talent Management Customer and Supplier Collaboration

Recognize, anticipate and mitigate risk in your supply chain and supplier network. Connect with your peers to share best practices for greater supply chain flexibility and visibility through process and organizational design. Avoid costly errors and time-consuming setbacks with the right investment decisions that deliver maximum business value. Discover, evaluate and compare the latest technologies, services and partnerships that can help you realize your business goals. Access the unbiased guidance of industry analysts and thought leaders
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gartner.com/events
Security & Risk Management Summit

19 20 September 2011 London, UK europe.gartner.com/security Early-bird deadline: 22 July 2011
Gartner Security & Risk Management Summit 2011 is the premier event and meeting place for IT and business executives responsible for creating, implementing and managing a proactive and comprehensive IT strategy for information security, risk management, compliance, business continuity management, IT disaster recovery and business resiliency. Four complete programs drill down on security, risk management, business continuity management and CISO roles to deliver detailed content and networking. Each program offers a full agenda of analyst sessions, keynotes, roundtable discussions, case studies, workshops and more.
Conference chair
Carsten Casper Research Director Gartner Research
Who should attend?

Every business and IT professional involved in enterprise-wide security, risk management, business continuity management or critical infrastructure. Roles include: CIOs, CISOs and CFOs, and Chief Security, Risk, Compliance, Process and Technology Officers and their Direct Reports IT Vice Presidents and Directors Network Security Executives and Directors Governance, Risk, Compliance and Privacy Executives BCM and Resilience Continuity Managers Finance, Audit, Legal Risk and Compliance Regulators
Hot topics
Governance and Risk Compliance Cloud Computing and Recovery Security Architecture Mobile Applications and Security Security Threats and Vulnerabilities

Four distinct programs covering IT security, risk management and compliance, business continuity and disaster recovery, and the role of the CISO build a custom agenda drawing on the topics of interest across all four, or attend sessions in a single program More than 100 drill-down sessions presented by 40 Gartner analysts Analyst-moderated user roundtables, workshops, user case studies and workshops New research, trend updates, best practices, Magic Quadrants, long-range scenarios Continuing professional education where you can earn CPE credits toward ISC2, ISACA, and DRII Certification programs A complimentary invitation-only CISO program available to a limited number of qualified CISOs
Instrumental in providing an in-depth understanding of portfolio management practices.
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GARTNER EVENTS
Portals, Content & Collaboration Summit

21 22 September 2011 London, UK europe.gartner.com/pcc Early-bird deadline: 22 July 2011
The Gartner Portals, Content & Collaboration Summit delivers the tools and insights IT and business executives need to drive growth and innovation as well as create efficiencies using todays communications technologies. Discover leading-edge strategies in user experience, content and information management, interactivity, the new wave of social software and the increasingly mobile environment.
Conference chair
Who should attend?

Business and IT executives and project managers planning or managing portals, content management or collaboration initiatives: Chief Knowledge Officers Enterprise Architects Enterprise Content Managers Enterprise Collaboration Managers Portal Architects Chief Learning Officers R&D Directors Retrieval and Search Application Managers E-Communications Managers Presence Application Managers Application Development/Integration Managers Solution Providers and Consultants involved with Portals, Content Management or Collaboration Projects
Nikos Drakos Research Director Gartner Research
Hot topics
Building More Efficient Portals Improving the User Experience Managing and Exploiting the Content Explosion Launching Social Computing Initiatives Transitioning to Mobile Environments Understanding Cloud and SaaS Options Leveraging The Collective Adding Context Awareness

Demonstrate the business value of PCC tools and technologies Understand the latest methodologies and best practices for success with PCC Use PCC technologies to create new efficiencies and lower costs Use social analytics to improve decision making Migrate PCC tools to mobile environments Define an enterprise information management strategy
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Outsourcing & IT Services Summit

26 27 September 2011 London, UK europe.gartner.com/outsourcing Early-bird deadline: 29 July 2011
The Gartner Outsourcing & IT Services Summit provides a comprehensive exploration of the challenges and opportunities confronting todays sourcing and vendor management professionals. The summit will serve as both a valuable primer for the inexperienced and a strategic guide for advanced practitioners looking to mature their outsourcing competency.
Conference chair
Who should attend?

CIOs and their Direct Reports Sourcing Relationship Managers Heads of Strategic Sourcing Chief Procurement Officers, Heads of Supply Chain and their Direct Reports Vendor Relationship Managers Finance Executives Financial/Purchasing (Controller, Treasurer, CFO) HR Executives, Compliance Managers and Corporate Planners Directors of Shared Services and Business Services Centers Directors of Administrative Services, Operating Services and Corporate Audit Service Provider CEOs, Heads of Planning, Marketing and Sales, Business and Account Managers Consultants, Specialists, other IT Management and Support Professionals Claudio Da Rold VP Distinguished Analyst Gartner
Hot topics
Industrialized Low Cost Services and Cloud-Based Solutions Multisourcing Strategies Strategic Vendor Management Global Sourcing Outsourcing Governance Creating a Sourcing Organization Vendor Selection and Contracting Negotiation and Renegotiation Strategies Managing Risk in Outsourcing Deals

Discover how to take advantage of industrialized low cost services and cloud-based solutions Improve your organizations ability to respond quickly to different economic cycles and market conditions Understand how to select the right blend of providers and services to enable growth and drive business value Learn how to negotiate effective, flexible contracts and service level agreements Explore the dynamics that are transforming the European IT Outsourcing, BPO and IT services markets Put yourself in the best position for renegotiation success Develop good vendor management practices to improve performance Reduce your hardware and software support spend, and mitigate the risk of doing so Realize the financial benefits of multisourcing and avoid the pitfalls Identify the most viable offshore locations for you and manage the risk Learn from your peers in a series if in-depth practical case studies Share your experiences with your peers from across Europe Attack your toughest challenges in Gartner Analyst One-on-One Meetings
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GARTNER EVENTS
IT Financial, Procurement & Asset Management Summit

NEw! 28 29 September 2011 London, UK europe.gartner.com/itam Early-bird deadline: 29 July 2011 At the Gartner IT Financial, Procurement & Asset Management Summit youll learn how to reduce long-term IT costs, manage software costs and licensing better, prepare for the impact of new IT trends like virtualization, cloud and software as a service, learn best practices for negotiating with IT vendors, connect and share ideas, gain next-generation cost-optimization best practices, and more.
Conference chair
Who should attend?

Professionals involved in asset management, procurement and financial management, including: IT Financial Managers Procurement Managers Financial Managers IT Controllers Technology Managers Asset Managers Managers Working in Finance, Resource Budgeting, Software Licensing, Contract Negotiations, Service Management and Strategic Planning
Alexa Bona Research VP Gartner Research
Hot topics
Assessing the Impact of New IT Trends like Virtualization, Cloud and SaaS Containing Long-term IT Costs Negotiating with Key IT Vendors Convergence of IT and Operational Technology Green IT and Asset Disposal Software Audits

Youll learn: How to manage IT assets better The financial impact of IT decisions How to negotiate with software vendors How to better prepare for software audits
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Enterprise Architecture Foundation Seminar

11 12 October 2011 nr. London, UK europe.gartner.com/eafs/october
Master the Fundamentals of Developing a World-class EA Program. Rapid response to new business initiatives, increased technical complexity and heightened time and budget constraints continue to place unprecedented pressure on organizations. Delivering on the larger business vision requires an approach to change based on a holistic, overall business perspective. In this two-day seminar, we bring you highly interactive sessions - from planning to implementation - that focus on the enterprise as a holistic system of systems and provides you with the insight you need to deliver the agility, speed and integration your business needs. Julie Short Research Director Gartner Research Chris Wilson Research Director Gartner Research
Seminar leaders
Who should attend?

No previous EA knowledge is required. This seminar will provide an in-depth view of the basics for CIOs, Senior IT Management, Chief Architects, Directors of Enterprise Program Management, Business Strategists and Business Managers reliant on IT for success. If youve already begun your EA journey, its a valuable course on new strategies and best practices that you can apply immediately.
Hot topics
Demonstrate the Value of EA to Senior Management Establish Key Organizational Roles and Responsibilities Integrate EA with Related Disciplines like Enterprise Program and Portfolio Management Define EA Governance and Assurance Apply EA in a Federated Organization Make EA Actionable Facilitate Future Changes in Business Processes Enable Successful Alignment of Business and IT Change
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GARTNER EVENTS
Data Center & IT Operations Summit

28 29 November 2011 London, UK europe.gartner.com/datacenter Early-bird deadline: 30 September 2011
The Gartner Data Center IT Operations Summit is the must-attend event for data center professionals and I&O executives. Gain tactics and strategies to address your hottest issues: next-stage virtualization, the impact of cloud computing, best practices in cost optimization, managing escalating energy costs, the aging infrastructure, and more. Well focus on must-take actions to help you increase effectiveness as a data center leader.
Conference chair
Who should attend?

IT professionals with responsibility for: IT Infrastructure IT Operations The Data Center Storage IT Architecture Asset Management Facilities Business Continuity Disaster Recovery Networking
Andrew Butler VP Distinguished Analyst Gartner
Hot topics
In-depth focus on trends, best practices and the latest data center solutions on your hottest topics including: Public and Private Cloud Computing Virtualization Server, Storage, Client Consolidation Storage Growth Data Center Power, Cooling and Space

Penetrate the hype surrounding cloud computing and identify vendor options and strategies that make sense Take virtualization to the next level with best practices focused on disaster recovery, flexibility, agility, security and more Develop a strategy effectively addressing the explosive demand for data storage Improve your business continuity management maturity in ways that are economical and achievable Discover how to effectively develop and execute a modernization strategy for new and existing data centers Develop a best-in-class operation with the right products, processes and organization, and improve your contribution to business value Fund and support your 2011 new business initiatives with savvy costoptimization strategies
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gartner.com/events
Maximize Your Experience

Gartner events provide a powerful mix of Gartner research presentations, practitioner case studies, peer-topeer roundtables and hands-on workshops that closely engage Gartner analysts and attendees.
Track Sessions
Conducted by Gartner analysts, these research-driven presentations reveal their latest research and provide specific strategies. These sessions comprise the majority of the agenda.
Peer Networking
Network with your peers at informal networking sessions organized around specific topic areas. Sponsor-hosted receptions and hospitality suites offer additional opportunities to interact with your peers.
Workshops
Presented by Gartner or guest experts, these intimate workshops provide an opportunity to drill down on specific how-to topics in a small group environment. Sessions designed for end-users only. Registration required.
Gartner Magic Quadrant and MarketScope Sessions

These analyst-led presentations deliver timely Gartner research on key vendors and market conditions.
Solution Provider Sessions

These valuable sessions offer an exclusive look at how new solutions and products work in the real worlda great opportunity to hear directly from solution providers and their customers.
Keynote Sessions
Typically presented by non-Gartner industry leaders, these plenary sessions are designed to be entertaining and thought-provoking.
End-User Case Studies

Gartner invites a number of end users to personally present leading-edge case studies and answer questions.
Face-to-Face Sponsor Meetings

Confer privately with sponsors in a 30-minute prearranged meeting that will advance your projects and relationships, regardless of where you are in the buying cycle.
Gartner Analyst One-on-One Meetings

Sit privately for 30 minutes with a Gartner analyst specializing in the topic youd like to discuss. Many attendees tell us that a Gartner One-on-One Meeting is worth the price of admission, all by itself.
Gartner Analyst/User Roundtables

Hear how your colleagues from various industries tackle problems similar to yours. These small group discussions provide an informal setting for you and your peers to share insight, challenges and concerns on todays hottest topics.
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EVENT HIGHLIGHTS Bring the team: divide and conquer!

Get more value out of your event experience and bring your team members. Not only can they split up to be able to attend more sessions and maximize their learning, they also have the added benefit of inviting a Gartner analyst to a team meeting to facilitate a discussion or advise them on strategic initiatives and key projects.
Gartner Events On Demand

Take the event home with you or share it with your colleagues
Garter Events on Demand allows you to access the depth and breadth of the insight presented at Gartner Events right from your computer. You can have instant access to hundreds of multimedia sessions from Gartner events around the world.
Team benefits
We designed our Team Send Program to help groups of four to 25 team members get fuller value from their event experience, both during and after the event: Team meeting with a Gartner analyst (end users only) Optional team meetings with select executives from vendor organizations Advice and support on building personalized agendas for your team Complimentary team lounge and meeting space (based on team size) Concierge service pre-event and on-site
COMPLIMENTARY ACCESS
As a full-event attendee, you receive free access to synchronized video, slides and searchable captions so you can experience sessions as they happened live. These exciting multimedia features allow you to jump to the exact talking points youre most interested in.
DOwNLOAD AND SHARE

You can also share your experience with colleagues or watch or listen while traveling. With a one-time purchase, you can access downloadable content to be shared and viewed offline. All full-event attendees receive free streaming access as part of their package for one year after the event.
Team send program pricing
Summits
4 for the price of 3 7 for the price of 5 10 for the price of 7
Symposium/ITxpo
5 for the price of 4 10 for the price of 8 15 for the price of 12
To register a team, please e-mail emea.teamsend@eventreg.com or contact your Gartner account manager. Please note that teams must be registered at the same time and we can only guarantee availability of team benefits if the team is registered at least three weeks in advance of the event.
Great source of information around best practices and the analysts perspective of what is coming.
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REGISTRATION
How to Register
Three easy ways to register
Web: gartner.com/events Phone: +44 20 8879 2430 E-mail: emea.registration@gartner.com
Exhibit and Sponsorship Opportunities

Symposium/ITxpo Technology in Action
Symposium/ITxpo is a signature feature of the Symposium brand. More than 40 of the worlds leading IT solution providers use it as a customer engagement platform. For attendees, Symposium/ITxpo provides direct access to the technologies and solutions they learn about in the event sessions, and an opportunity to look for the solution providers most able to meet their needs. To deliver even more value, Symposium/ ITxpo includes new features in response to attendees requests for product road map sessions from senior vendor executives, hands-on interaction with the latest technologies and case study insight into technology deployment approaches by their peers.
Summit pricing
$1,895 + UK VAT early bird $2,195 + UK VAT standard 1,695 + UK VAT public sector
Eligibility for the Public Sector Price will be verified, proof of public sector status will be required. Price cannot be applied retrospectively.
Symposium/ITxpo pricing
3,650 + Spanish VAT early bird 4,250 + Spanish VAT standard 3,250 + Spanish VAT public sector
Summit Events
The Solution Showcase at Gartner Summits is where the most important companies in each technology marketplace present their solutions in real time to IT role leaders. For attendees, the Solution Showcase presents an in-depth look at the unique products and services discussed in track sessions. Features include:
Learning Labs Magic Quadrant Sessions Sponsor Face-to-Face Meetings Theaters Solution Provider Sessions Cool Vendors Emerging Technologies Hospitality Events
CIO UK Forum/Seminar pricing

$2,195 + UK VAT early bird 2,595 + UK VAT standard 2,095 + UK VAT public sector
Supply Chain Conference pricing

$1,945 + UK VAT early bird 2,345 + UK VAT standard 1,845 + UK VAT public sector
Gartner event tickets

We accept one Gartner event ticket as a full payment for any Gartner Summit. If you are a client with questions about tickets, please contact your sales representative.
For more information about sponsoring a Gartner event, call +44 1784 267287 or e-mail: european.exhibits@gartner.com
Bring your team and save

Teams that attend a Gartner Event together gain a richer experience from the event, so weve designed a special package to help teams of three or more maximize their event experience.
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Gartner Events Snapshot 2011

SYMPOSIUM/ITXPO The Worlds Most Important Gathering of CIOs and Senior IT Executives Symposium/ITxpo Symposium/ITxpo Symposium/ITxpo Symposium/ITxpo Symposium/ITxpo Symposium/ITxpo Symposium/ITxpo August 23 25 October 3 5 October 16 20 October 25 27 November 7 10 November 14 17 November 21 23 Cape Town, South Africa Tokyo, Japan Orlando, FL Sao Paulo, Brazil Barcelona, Spain Gold Coast, Australia Mumbai, India
Global
CONFERENCES Gartner conferences focus on specic topics, technologies and industries that are top-of-mind. CIO Leadership Forum Portals, Content & Collaboration Summit Customer 360 Summit Business Process Management Summit Business Intelligence Summit Master Data Management Summit Supply Chain Executive Conference IT Infrastructure, Operations & Management Summit PPM & IT Governance Summit Enterprise Architecture Summit Security & Risk Management Summit Catalyst Conference Outsourcing & Vendor Management Summit IT Financial, Procurement & Asset Management Summit Identity & Access Management Summit Application Architecture, Development & Integration Summit Data Center Conference Business Intelligence Summit Master Data Management Summit CIO Leadership Forum Business Process Management Summit Identity & Access Management Summit Customer Relationship Management Summit CIO Leadership Forum Enterprise Architecture Summit PPM & IT Governance Summit Application Architecture, Development & Integration Summit Supply Chain Executive Conference Security & Risk Management Summit Portals, Content & Collaboration Summit Outsourcing & IT Services Summit IT Financial, Procurement and Asset Management Summit Data Center & IT Operations Summit Data Center Summit Outsourcing Summit Enterprise Technologies Summit Enterprise Technologies Summit The Future of IT Conference The Future of IT Conference The Future of IT Conference Business Intelligence & Information Management Summit Infrastructure, Operations & Data Center Summit Application Architecture, Development & Integration Summit Business Process Management Summit Security & Risk Management Summit IT Infrastructure & Data Center Summit Sourcing Summit BPM & SOA Summit Business Intelligence & Information Management Summit Enterprise Architecture Foundation Seminar Enterprise Architecture Foundation Seminar Enterprise Architecture Foundation Seminar Enterprise Architecture Foundation Seminar Enterprise Architecture Foundation Seminar March 20 22 March 28 30 March 30 April 1 April 27 29 May 2 4 May 4 6 June 1 3 June 13 15 June 20 22 June 22 23 June 20 23 July 26 29 September 12 14 September 14 16 November 14 16 November 29 December 1 December 5 8 January 31 February 1 February 2 3 February 28 March 1 March 7 8 March 9 10 March 14 15 April 4 6 May 9 10 June 14 15 June 16 17 September 14 15 September 19 20 September 21 22 September 26 27 September 28 29 November 28 29 April 5 6 June 7 8 June 15 16 August 15 17 September 20 21 September 13 October 4 6 February 22 23 March 15 16 August 9 10 August 9 10 April 19 April 27 28 May 30 31 June 30 July 1 July 20 April 26 27 June 20 21 July 27 28 September 14 15 October 11 12 Phoenix, AZ Los Angeles, CA Los Angeles, CA Baltimore, MD Los Angeles, CA Los Angeles, CA Scottsdale, AZ Orlando, FL San Diego, CA San Diego, CA National Harbor, MD San Diego, CA Orlando, FL Orlando, FL San Diego, CA Las Vegas, NV Las Vegas, NV London, U.K. London, U.K. Dubai, U.A.E. London, U.K. London, U.K. London, U.K. London, U.K. London, U.K. London, U.K. London, U.K. London, U.K. London, U.K. London, U.K. London, U.K. London, U.K. London, U.K. Sao Paulo, Brazil Sao Paulo, Brazil Mexico City, Mexico Sao Paulo, Brazil Buenos Aires, Argentina Lima, Peru Mexico City, Mexico Sydney, Australia Sydney, Australia Sydney, Australia Sydney, Australia Tokyo, Japan Tokyo, Japan Tokyo, Japan Tokyo, Japan Tokyo, Japan Baltimore, MD San Diego, CA San Diego, CA Orlando, FL Egham, U.K.
North America
EMEA
Latin America
APAC
Japan
Gartner Seminars
Gartner Global Event Partners
Gartner Global Events Partners
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SOUTH AFRICA
JAPAN
UNITED STATES
BRAZIL
SPAIN
AUSTRALIA
INDIA
MOST IMPORTANT
IT EXECUTIVES
Reimagine IT: Leading from the Front
Gartner Symposium/ITxpo will focus on the issues, decisions and actions every CIO must address to drive IT-led innovation and achieve operational excellence into 2012. and so much more!
THE WORLDS
GATHERING OF CIOs AND SENIOR
Learn more
gartner.com/eu/symposium
gartner.com/events

Emea Events 2011 Catalog 8

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2011

Gartner events focus on your role and interest

Alwyn Dawkins Senior Vice President Gartner Events

Gartner Events Challenge Your Thinking

Who should attend?

GaTherinG of Cios and senior

Worlds Most Comprehensive IT Agenda

More than 1,500 CIOs

NEW VENUE! At Barcelona

Top Solution Providers

CIO Leadership Forum

John Mahoney Vice President and Distinguished Analyst Gartner Research

Mark P. McDonald Group Vice President Gartner Executive Programs

Who should attend?

Key benefits of attending

Business Intelligence Summit

ReBIrth Adjust, Evaluate and Organize

Master Data Management Summit

John Radcliffe Research VP Gartner Research

Who should attend?

Key benefits of attending

Business Process Management Summit

John Dixon Research Director Gartner Research

Who should attend?

Key benefits of attending

Identity & Access Management Summit

Who should attend?

Key benefits of attending

Customer Relationship Management Summit

Who should attend?

Jim Davies Research Director Gartner Research

Key benefits of attending

Enterprise Architecture Summit

Who should attend?

Brian Burke Research VP Gartner Research

Key benefits of attending

PPM & IT Governance Summit

Michael Hanford Research VP Gartner Research

Who should attend?

Key benefits of attending

Application Architecture, Development & Integration Summit

Who should attend?

David Mitchell Smith VP and Gartner Fellow

Key benefits of attending

Supply Chain Executive Conference

Who should attend?

Hussain Mooraj Managing Vice President Supply Chain Research Gartner

Key benefits of attending

Security & Risk Management Summit

Carsten Casper Research Director Gartner Research

Who should attend?

Key benefits of attending

Instrumental in providing an in-depth understanding of portfolio management practices.

Portals, Content & Collaboration Summit

Who should attend?

Nikos Drakos Research Director Gartner Research

Key benefits of attending

Outsourcing & IT Services Summit

Who should attend?

Key benefits of attending

IT Financial, Procurement & Asset Management Summit

Who should attend?

Alexa Bona Research VP Gartner Research