Riverdale, NY 10471

SUMMARY OF QUALIFICATIONS

ROSS Q DIAMOND 718-796-0479 (home) 917-847-0649 (cell) rqdiamond@gmail.com

Insightful, analytical BUSINESS SYSTEMS ANALYST with 10+ years experience analyzing business processes and technical issues, and implementing optimal technology solutions to support business goals and strategies. Involved in virtually all stages of technology projects from analysis, planning and design through deployment, support, documentation and testing.

AREAS OF EXPERTISE
Systems Analysis: Analyzing systems and problems, defining business requirements, use-case scenarios and QA testing, website design and content management, network design and administration, database administration and implementation, backup systems and disaster recovery planning. Business Analysis and Development: Analysis of business processes and goals, defining client objectives, analyzing and creating workflow processes, e-commerce planning and implementation, SEO, web traffic analytics, Internet marketing, social media, business performance and competitive market analysis, database queries and reports, project proposals, service contracts and marketing materials. Project Management: Full life cycle (SDLC) experience including project planning and initiation, negotiating consensus and approval, creating procedure and activity diagrams, functional and technical specifications, budget and resource management, system implementation, user acceptance testing (UAT), follow-up support, evaluation and management reporting. Application and Systems Support including analysis of technical issues and user requirements, handling customer inquiries and service tickets, application and network troubleshooting, system enhancements, verifying data integrity, managing security, firewalls/VPNs, remote desktops, backup systems and data recovery, user/staff training and documentation. Financial Analysis & Planning: Return on investment (ROI) and cost-benefit analysis, general ledger, profit/loss statements (P&Ls), asset & working capital management, inventory management, analyzing market data and investment performance. Training including needs assessment, program design & development, preparation of materials, platform training, individual consulting, simulations and demonstrations, testing and evaluation. Applications and platforms: Exchange, IIS, Microsoft Office (Word, Excel, PowerPoint, Access, Visio, SharePoint), MS Project, Crystal Reports, QuickBooks, MediSoft, Acrobat, Dreamweaver, Photoshop, HTML, CSS, PHP, JavaScript, Visual Basic, UML/RUP, Microsoft SQL, Windows XP/Vista/7/Server 2003, Macintosh, Linux/Unix and Novell NetWare.

BUSINESS EXPERIENCE
I.T. Consultant, Riverdale, NY 2008 present Independent consultant for small business and home users Webmaster for retail wine store (skyviewwine.com); web design, site content and e-commerce management, coordinated new site and product launch (leketwineclub.org), cost/revenue analysis and budget tracking. Online marketing - SEO, email campaigns, social media, Google analytics, Adwords; increased online sales by 60% over 2 years. Designed and managed website for riverdaleriverfest.org, including online donations and event tickets. Network setup with wireless access, system administration, training, data recovery, virus removal, troubleshooting and repairs. Sales and demos for EHR software (practicesuite.com) with integrated practice management and billing functions. I.T. Business Analyst, LIBERTY INTERNATIONAL UNDERWRITERS, New York, NY (consultant position through SoftWorld Inc.) 2007 2008 Created complex templates for insurance policies using MS Word and ActiveDocs add-in program. Worked with business supervisors and compliance department to manage endorsement documents and versions, implement business logic rules within templates to ensure correct content and formatting in output documents. Performed user acceptance testing of templates, document creation and storage in SharePoint public folders. I.T. Systems Administrator, THE INTER-TECHNICAL GROUP, Elmsford NY 2004 2006 Primary IT administrator for an electronic components wholesaler. Managed overall IT infrastructure including LAN/WAN, ERP and CRM software administration, Windows domain controllers and Active Directory, e-mail server (Exchange) including public folders and user permissions, data migration, remote desktops (Microsoft), website design and content management, firewall/VPN (Cisco), database servers (MS SQL) and network security. Analyzed workflow processes for inventory management, sales, shipping, purchasing, billing and accounting, created workflow diagrams (Visio), developed functional requirements and specifications for ERP software upgrade (Axapta). Implemented software and hardware upgrades including Windows 2003 servers, Windows XP Pro desktops, and domain controller migration; configured failover systems for all critical data and application servers; implemented new backup system (Symantec/Veritas BackupExec), anti-virus and spam filtering software, CRM upgrade (Goldmine).

Riverdale, NY 10471

ROSS Q DIAMOND 718-796-0479 (home) 917-847-0649 (cell) rqdiamond@gmail.com

Senior Systems Analyst/Technology Consultant, P.C. DOCTOR, New York, NY 2001 2004 Provided comprehensive systems integration and technology solutions for business and individual clients. Analyzed business processes, implemented and supported customized solutions including networks, databases, websites, medical records software, virtual desktops (Citrix), training, QA testing, backups and disaster recovery. Wrote critical business documents including project proposals, service contracts, release forms and marketing materials. For a comprehensive technology upgrade, prepared project proposal and detailed technical specifications. Installed new server and migrated data (Novell to Windows), upgraded workstations and applications, recovered data, implemented new backup system. Greatly improved email and application performance; increased storage capacity and data availability, reduced file server downtime 90%. An Application Service Provider company needed a customizable CRM application as an added service for their customers. Worked with our developers and company President to design a customized CRM application (using MS Outlook). Worked on custom configurations and quality control. Service used as product offering to their clients; joint venture profitable. Systems Analyst/Technical Writer, THE CATALYST GROUP, Iselin, NJ 2000 2001 Employed by an IT consulting firm serving Fortune 500 companies. DOW JONES & CO., Princeton, NJ Liaised with IT architecture group to analyze the current infrastructure, research the new features (Active Directory), benefits and costs of Windows 2000; prepared project proposal for corporate-wide network upgrade. Proposal submitted to senior management with little revision. Coordinated with multiple department managers to analyze, document and diagram internal business processes. Managed design and content for internal website. Achieved streamlined procurement process, increased efficiency and reduced costs. MERCK & CO., Whitehouse Station, NJ Developed and managed system requirements, technical and QA documents for manufacturing maintenance specifications. Coordinated critical business processes involving development, management and QA personnel. THE PRUDENTIAL, I.T. DIVISION, Roseland, NJ Designed test scenarios for a Lotus Notes-based application developed to manage marketing materials. Executed QA application tests, documented errors, interfaced with developers to enhance system functionality and ensure compliance with business requirements. Network Services Specialist/Web Developer, ALBERT EINSTEIN COLLEGE OF MEDICINE, Bronx, NY 1999 2000 Supported a wide range of technology needs for teaching physicians, medical students and administrative staff including: network administration, desktop support, user training, hardware and software configuration and testing. Developed and maintained customized web pages, managed templates and site content. I.T. Consultant, SOURCE CONSULTING, Parsippany, NJ 1998 1999 Software Trainer/Systems Analyst for IBM GLOBAL SERVICES, worked on a contract with LUCENT TECHNOLOGIES Trained Lucent employees to use a proprietary Lotus Notes-based contract management application. Setup training network (Windows NT Server, Lotus Domino) and deployed workstation software at Lucent offices in Moscow, St. Petersburg, Prague, Cairo and the Netherlands. Wrote training materials and documentation, customized application for local needs. Senior Technical Specialist for CommonHealth USA, an advertising and education company for healthcare/pharmaceuticals. Developed testing procedures to assure all desktops were Y2K compliant and met current needs. Created standardized configurations including hardware specs, upgrades, standard and customized software applications, network protocols, and remote access. Managed team of consultants to complete relevant procedures on 400 computers. Computer Consultant, RENT A NERD, Eugene, OR Product Support Analyst, SYMANTEC, Eugene, OR 1996 1998 1995 1996

EDUCATION & PROFESSIONAL CERTIFICATIONS:

B.A., Economics, University of California at Santa Cruz Microsoft Office Specialist (MS Access)

LANGUAGES, ACTIVITIES & INTERESTS:

Working knowledge of French. Community events organizer and volunteer, USTA tennis, NYC marathon, bicycling, and swing dancing. Willing to travel.