SYED SHOUIBFAROOQI #10, 1st Cross, Near macca masjid, venkateshpuram, Kadgunahalli, Bangalore-560045.

Mob: - 9738001995. E-mail: syed.hedn@gmail.com

Skilled Information Technology Professional with demonstrating skills in Hardware & Network Installation, Troubleshooting & Maintenance, seeking a challenging position. Highlights: 3+ years experience as a Hardware & Networking Professional. Strong in Technical Troubleshooting and problem-solving skills. Ability to communicate technical languages in easy understandable terms. Detail orientation, multi-task with strong organization skills. Work effectively independently or as a part of a team. Excellent communication skills and customer oriented attitude.

Working for Computer source as Customer Support Engineer. Worked for Telnet computers as Customer Support Engineer. Worked for Airtel as a Network Engineer (ADSL both Installation and Troubleshooting) Department.

Work Experience: 1. Company: Budal ENTERPRISES Pvt. Ltd. Client : Airtel Durations: May 2008 to April 2009. Position: Network Engineer. Selected by management to complete several special assignments based on excellence work performance. Handle technical customer service inquires and problems regarding operating system and software. Perform hardware maintenance, installation tasks, Troubleshooting of modems & Routers (Zexel modem-cum-routers, Huewei, beetel110bx1, beetel110tc1, beetel220bx1, beetel450tc1, DNA2011 etc...)

2. Company : TELNET COMPUTERS. Designation: Customer Support Engineer. Duration: April 2009- October 2010 Position: System admin. Key Roles & Responsibilities: Handling first level escalation in the Onsite Location. Handling Normal and Critical users support (Desktops and Servers). Responsible for day-to-day activities. Taking control of machines through remote control tools like NetMeeting, team viewer and configuration of laptops desktops, printers, servers (repair, troubleshooting) and installing standard softwares.

Attend to the service calls within the norms defined in SLA. Handling warranty and amc calls in all the locations.
3. Company: COMPUER SOURCE Designation: Customer Support Engineer. Duration: October 2010 Till date Position: System admin. Installation and Administration of Windows 9x/XP/2000/2003/Vista/Win7. Installation & configuration of different devices such as Sound Card, Modem, Local printers, Network Printers, Network Interface Card etc.. Configured software/hardware at PC set-up to meet individual users needs. Installation and maintenance of Antivirus in Windows Environments. Creating users and assigning permissions. Provide technical application support and Administration of all Desktop Applications.

EDUCATIONAL QUALIFICATION: QUALIFICATION B.A Intermediate SSLC UNIVERSITY Bangalore Open University (correspondence) AL-Ameen pre university coll Blore NOBLE ENGLISH HIGHS SCHOOL YEAR OF PASSING 1nd yr. (Pursuing) 2005-2007 2004-2005

COMPUTER KNOWLEDGE: Trained as Hardware (A+), Networking (N+) Engineer, CCNA from GIT, BTM Layout Branch, Bangalore. (No online certificate) institutional certificate available Computer Skills Platforms: Windows 2000 Server & Professional, Windows 9x, Windows 3.x, & DOS. Flexible and Familiar with Client / Server Technologies. Installation & Configuration of Windows98, windows XP, Windows Me, Windows2000 Professional, Windows 2000 Server. Tools: MS-Word, MS-Excel, Internet Explorer, Netscape Navigator, and other basic applications. PERSONAL DETAILS: Date of Birth Fathers Name Marital Status Gender Declaration: I here by declare that the information furnished above is true to the best of my knowledge. (SYED SHOUIB FAROOQI). Place: Date: : : : : 24/07/1987. Syed Shouib Farooqi Married. Male. English, Hindi, Kanada, and Urdu

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