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Amanda C. Billy
community manager

E: amandacbilly@gmail.com P: (904) 864-7470 M: 6233 Sage Drive Jacksonville, FL 32210 FB: amanda.billy

dedicated

I care about the work I do, because I believe in it. I regularly put in time during my evenings and weekends to make sure the site hasnt gone down in flames yet. At Xomba, where community manager was just one of the hats I wore, I made an effort to use the site as often as possible so that I could look for areas where members might be having trouble or ways we could improve the site. I believe that a community manager has to be part of both the team and the community in order to effectively serve both.

compassionate

WORK

XOMBA.COM
JULY 10 - SEPT 11

Years of activism, two semesters of work at my alma maters LGBT Resource Center, a course on Teaching Diverse Populations, and multiple field experiences in my stint as an Education major have helped me to become open-minded, accepting, and accommodating. I am also empathetic and compassionate by nature, and my natural inclination to care about other people has been endlessly useful in my work doing customer service, helping to build online communities, and working with staff and volunteers alike.

adaptable

A year of fighting to protect Xombas image and reputation.

Amanda has successfully taken the job of one and a half people and accomplished it all herself. She has shown great initiative to make things more clear and efficient in the moderation process.

Jeremy Nettles, VPO, February 4, 2011

FIRST CHRISTIAN CHURCH

JAN 06 - JULY 10
Four and a half years managing an office and playing gatekeeper to the pastor.

Provided customer service and technical support to users and guests via Gmail Wrote staff blog posts Wrote the help pages in the Get Started and Posting on Xomba sections of Xomba University Moderated articles and comments Selected, formatted, and edited featured articles Created Wikipedia pages including staff manuals, brainstorming sessions, and landing page rough drafts Promoted articles on Facebook page Participated in QA testing for fully redesigned web site Communicated with telecommuting staff members using Google Talk and Skype on a regular basis

EDITORIAL ASSISTANT

My approach to new tasks tends to be Ive never done that before, but Id love to learn how to do it. There are a few exceptions (sky diving, for example... why anyone would jump out of a perfectly good plane is beyond me), but, generally, Im open to trying anything. If I dont know how to do something, Ill learn, whether that means asking someone or looking it up so I can teach myself. The great part is that I love to know a little about a lot of things. I never know when a random skill will be handy.

UNF LGBT RESOURCE CENTER STUDENT ASSISTANT

AUG 09 - APR 10
Two semesters assisting students and faculty with LGBT issues and events.

Communicated with members, visitors, and businesses in person, and by mail, e-mail, phone, and fax Updated church web site weekly Published weekly bulletins, monthly newsletters in Word Designed Powerpoint presentations for worship services and congregational meetings Maintained database of church membership Recorded, filed check vouchers, expenses (as a volunteer in 2011) Created and managed Facebook and Twitter (as a volunteer in 2011)Trained church staff to use Facebook, Dropbox, other digital services and software

SECRETARY

SCHOOL UNIVERSITY OF N. FLORIDA

AUG 05 - APR 10
Graduated: April 2010 Major GPA: 3.4

Created Wordpress blog Directed 15 performers, 20 volunteers at charity event Organized week-long LGBT Film Festival Publicized events using Facebook, local LGBT organizations, school newspaper and online alerts, and signs and sidewalk chalk at high-traffic locations around campus Spoke on Speakers Bureau panel in classes and at events about LGBT issues and topics Trained director, staff to use Wordpress, Facebook University Honors Deans List (Spring 2010)

B.S. COMMUNICATIONS

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