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Hosting Edition
Class 4/5 VoIP Softswitch
Telephony/UC in the Cloud Telco Hosting Platform Hosted PBX 'Virtualization Platform

Break the Scalability Barrier! with the CloudWare Hosting Edition


Windows Server Cloud based Hosting Platform operating in Class 4/5 for Telco/ITSPs/Carriers Scales to 100,000 users per server with 30,000 concurrent calls then above in clusters Virtualization Platform hosts any number of full-featured Virtual PBXs in the Cloud Calling Card/Pre and Post paid call credit management platform Hosted Call Centres SIP trunk gateway implemented in software no hardware gateways required Support for multi-country/geographic number plan SIP trunks in a single Transit server location Excellent voice quality equal to standard phone call (MOS 5) Supports VoIP Residential, Enterprise, SME/B & mobile deployments

Choice of SoftPhones (incl. Operator, Call Centre Agent, Call Centre Supervisor) running under Windows and any SIP compliant client or iPhone

Minimum Specs & Requirements


Main Applications SIP Call Server Built-in Virtualization engine Conference Bridge (built in software) Voice Mail (built in software unlimited mailboxes) Call Centre (ACD) built in. Standards Audio Codecs G.711,G.723,G.726 Echo Suppression G.165 SIP (Session Initiated Protocol) RFC 3261 plus all subsidiary RFCs TAPI Service Provider Interface (TSPI)
Copyright 2005-2011 CloudWare Pty Ltd

Clients Windows SoftPhone/Call Centre Agent (XP or Windows 7) rd SIP softphone (3 Party) Web Call Back client SIP Call Centre Agent Operator SoftPhone Minimum Server Hardware Requirement Windows 2003 R2 Server or 2008 Server Server PC Pentium 4, 2GHz, 4GB RAM 100GB HDD space

CloudWare Suite Hosting Edition Brochure

Overview
The CloudWare Suite Hosting Edition is a cost effective, Class 4/5 Cloud Telephony Carrier Class Windows software platform that functionally replaces (at a fraction of the cost) and improves on, both legacy systems and the hardware-centric VoIP competitors, removing barriers to adoption and enabling local and international telcos and ITSPs to challenge the current paradigm. Telcos and Internet Telephony Service Providers (ITSPs) can aspire to grow at an unbeatable entry level price with an ACPU (Average Cost per User) of less than $200 compared to the average of $600 in an easy to deploy and support, Windows based application. Being software only there is virtually no carbon cost and there is no manufacturing overhead built-in; theres nothing to ship, handle or warehouse (unlike with proprietary hardware) the complete package is downloaded from the web and locally sourced standard computers and servers can be used. Licenses are issued by email according to configuration and number of user ports. for heavy call traffic loads split into separate Class 4 or Class 5 servers to achieve higher BHCA and cps performance. Tier 1/2 deployments are easily built utilising E1-ISDN PC Cards or SIP-ISDN gateways. A Tier 3 peering service delivery platform can be built either in the same server or separately utilising the in-built SIP gateway/gatekeeper module.

Field Applications
Class 4 peering to other nodes via SIP means that Hosting Nodes can be mesh networked or clustered for redundancy and expansion. The system can be deployed in a single Class 4/5 customer facing mode or,

Snapshot
Runs on Windows Operating Systems Scalable to 100,000 User Ports and 500,000 calls per hour in a single server with 30,000 concurrent calls. Cluster servers to support millions subscribers across any geographical area Calling Card/Pre and Post Paid platform Support any number of individual subscribers or feature rich Virtual PBXs (more than 300 features) for business , including hosted Virtual Call Centres (no virtualization software is required) Available as Hosting, Enterprise or SMB Editions to service Residential, Business and Transit Softswitch markets runs in Class 4, Class 5 or Class 4/5 modes Full system redundancy and failover either colocated or multi-location Call Recording by User or by VPBX Built-in unlimited capacity, richly featured Call Centre, Conference Bridge and Voice Mail Excellent voice call quality (MOS 5) Simple once-off licensing model - by User Port & by Concurrent Call Session of

Multiple trunks from different SIP trunk providers can be terminated including trunks with disparate numbering, area codes and country codes. Non-registered peered SIP trunks or ISDN can be re-distributed in DDI ranges to downstream peers (Class 4). The Hosting Edition enables a locally based Telco/ITSP to offer locally terminated SIP trunks and numbers from any state or country. For example U.S. numbers can be co-located with U.K. or Singapore and Australian numbers effectively virtualizing an international telco across all borders and boundaries. Support for any number of partitioned, full featured VirtualPBXs for SME/B brings a new market opportunity to the Telco/ ITSP as a standard part of the CloudWare Suite VoIP platform. The built-in virtualization engine means theres no need for VMware or clustering software. CDRs (Call Data Records) for all call types can be output to any database for billing engine processing as required. MS Windows professionals can easily deploy and support the system via its extensive Web Portal. Carriers can deliver White Label packages to Channel Partners for resale of VPBXs and other services via the Web Portal no specialised skill sets are required; in addition CloudWare offers Level 3 engineering support along with initial setup, configuration and training. Maintenance and upgrades are built-in as part of a year one rollout with additional annual maintenance/upgrades and support packages available according to the level of support required.

Copyright 2005-2011 CloudWare Pty Ltd

CloudWare Suite Hosting Edition Brochure

Main Features & Capabilities


ACD/Queue - Call Centre Administrator remote configuration Advice of Charge (AOC) Alternate routing of calls ASP/multi-tenanting Automatic call-back Automatic server location search (1st logon-SoftPhones) Automatic redial Automatic service restart (watchdog) Auto-Attendant with dial-through Barge in (Operator ) Blind Call Transfer Broker Call Calling Card/Pre and Post Paid Call Centre Administration Call Centre Agent Call Centre Agent ODBC database connection Call Centre busy period indication to callers Call Centre status indication feed to Wallboard Call Centre Supervisor Call Centre Supervisor, 3 classes Call Centre Supervisor, Listen-in, Barge-in, Teaching modes Call Centre skill based routing Call Centre queue cascade & overflow Call Detail Records (CDR) Call forking (multi-internal, single external) Call forking to virtual numbers Call forward - remote configuration by supervisor Call forward delay - no answer Call forward if busy Call forward immediate Call forward flexible, multi-step, multi-layer Call hold Calling Line Identification/Presentation (CLID/CLIP) Calling Line ID via SS#7 networks Call Park Call pickup Call progress indication Call recording Call restrictions Call scheduling Call swap (2 party) Call transfer Call waiting indication Camp on busy (2 call handling setting) CDR user accounts CLIR by system/by user port Conference Bridge (multi-party) Conference, user enabled multi-party Conference, 3 party user initiated Connection logging and display Contacts integration & dialling (SoftPhone) Contacts import (Windows SoftPhone, SIP TFTP) Contact specific window/data pop Conversation recording CTI integration, SoftPhones-SIP Phones DDI via ISDN or SIP DDI via V-PBX trunk groups Default handling of unconnected calls Directed call pickup Do not disturb DTMF support (Out dialling) Email notification Fax routing Flexible log off when in screen saver mode Flexible ring groups

Flexible multi-geographical dialplan Follow Me Group calls Group pickup Group signalling Hosted Call Centre Hosted Conference Bridge Instant Messaging (SoftPhones) ISDN/PSTN gateway support ISDN trunk redistribution Least Cost Routing of calls Load balancing servers for large installations Mapping of customer/department/project account numbers Message waiting indication Missed caller list with date and time Multi & distributed gateway/gatekeeper support Multi server location logon Multiple company answering indication Multiple Operators Music/Message on Hold - WAV file system wide Music/Message on Hold by Virtual PBX Name resolution from contacts Name resolution from contacts with window pop Name resolution of dialling or dialled numbers Networking servers via closed or open numbering scheme ODBC database connection ODBC provisioning Operator Console SoftPhone - any number virtual Operators Operator Console by ASP/Virtual PBX Paging internal and external via SIP (multi/unicast RTP) Personal phonebook Phonebook dialling Presence (Status Display) on SoftPhones by server node Presence (Status Display) on server Quick Dial Keys QoS (ToSByte) Redial list with date and time Redundant server option Redundant server auto logon by SoftPhones Redundant server auto login by SIP phones Redundant server auto SIP trunk failover Remote system management Ringtone manager Roaming user profiles Services controller for Server Server clustering SoftPhones Windows, SIP SIP SIMPLE SIP trunks unlimited numbers/carriers SIP trunk to backhaul carriers SIP proxy to residential user ports SIP proxy to IP-PBX Speed dial list by Virtual PBX System speed dial list Supervised call transfer TAPI connection for dialling from CRM Time zone management for Call Centres Toll barring (white list/black list) Trigger external exe by CLID Unified messaging voice mail to email User Profile Manager User selectable ring tones, MoH linked to caller Virtual numbers Voice Codecs supported - G.711, G.723, G.726 Voicemail - change announcements remotely Voicemail - remote inquiry V-PBX hard/soft partitioning Web Call Back

For further information or to obtain a quotation please contact:

CloudWare Pty Ltd (ACN 099290114)


9/150 Chestnut Street, VIC 3121 Australia, Phone: +61 (3)9425 1555 Email: sales@cloudware.net.au www.cloudware.net.au
Copyright 2005-2011 CloudWare Pty Ltd

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