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SEIJ03012
PRECAUTIONS
Precautionary notations throughout the text are categorized relative to 1)Personal injury and 2) damage to equipment.
DANGER WARNING
Signals a precaution which, if ignored, could result in serious or fatal personal injury. Great caution should be exercised in performing procedures preceded by DANGER Headings. Signals a precaution which, if ignored, could result in damage to equipment.
The precautionary measures itemized below should always be observed when performing repair/maintenance procedures.
DANGER
1. ALWAYS DISCONNECT THE PRODUCT FROM THE POWER SOURCE AND PERIPHERAL DEVICES PERFORMING ANY MAINTENANCE OR REPAIR PROCEDURES. 2. NO WORK SHOULD BE PERFORMED ON THE UNIT BY PERSONS UNFAMILIAR WITH BASIC SAFETY MEASURES AS DICTATED FOR ALL ELECTRONICS TECHNICIANS IN THEIR LINE OF WORK. 3. WHEN PERFORMING TESTING AS DICTATED WITHIN THIS MANUAL, DO NOT CONNECT THE UNIT TO A POWER SOURCE UNTIL INSTRUCTED TO DO SO. WHEN THE POWER SUPPLY CABLE MUST BE CONNECTED, USE EXTREME CAUTION IN WORKING ON POWER SUPPLY AND OTHER ELECTRONIC COMPONENTS.
WARNING
1. REPAIRS ON EPSON PRODUCT SHOULD BE PERFORMED ONLY BY AN EPSON CERTIFIED REPAIR TECHNICIAN. 2. MAKE CERTAIN THAT THE SOURCE VOLTAGES IS THE SAME AS THE RATED VOLTAGE, LISTED ON THE SERIAL NUMBER/RATING PLATE. IF THE EPSON PRODUCT HAS A PRIMARY AC RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO NOT CONNECT IT TO THE POWER SOURCE. 3. ALWAYS VERIFY THAT THE EPSON PRODUCT HAS BEEN DISCONNECTED FROM THE POWER SOURCE BEFORE REMOVING OR REPLACING PRINTED CIRCUIT BOARDS AND/OR INDIVIDUAL CHIPS. 4. IN ORDER TO PROTECT SENSITIVE MICROPROCESSORS AND CIRCUITRY, USE STATIC DISCHARGE EQUIPMENT, SUCH AS ANTI-STATIC WRIST STRAPS, WHEN ACCESSING INTERNAL COMPONENTS. 5. REPLACE MALFUNCTIONING COMPONENTS ONLY WITH THOSE COMPONENTS BY THE MANUFACTURE; INTRODUCTION OF SECOND-SOURCE ICs OR OTHER NON-APPROVED COMPONENTS MAY DAMAGE THE PRODUCT AND VOID ANY APPLICABLE EPSON WARRANTY.
Manual Configuration
This manual consists of six chapters and Appendix. CHAPTER 1.PRODUCT DESCRIPTIONS Provides a general overview and specifications of the product. CHAPTER 2.OPERATING PRINCIPLES Describes the theory of electrical and mechanical operations of the product. CHAPTER 3.TROUBLESHOOTING Describes the step-by-step procedures for the troubleshooting. CHAPTER 4.DISASSEMBLY / ASSEMBLY Describes the step-by-step procedures for disassembling and assembling the product. CHAPTER 5.ADJUSTMENT Provides Epson-approved methods for adjustment. CHAPTER 6.MAINTENANCE Provides preventive maintenance procedures and the lists of Epson-approved lubricants and adhesives required for servicing the product. APPENDIX Provides the following additional information for reference: Connector pin assignments Exploded diagram & Parts List Electric circuit boards components layout Electrical circuit boards schematics
Indicates an operating or maintenance procedure, practice, or condition that, if not strictly observed, could result in damage to, or destruction of, equipment. May indicate an operating or maintenance procedure, practice or condition that is necessary to accomplish a task efficiently. It may also provide additional information that is related to a specific subject, or comment on the results achieved through a previous action. Indicates an operating or maintenance procedure, practice or condition that, if not strictly observed, could result in injury or loss of life. Indicates that a particular task must be carried out according to a certain standard after disassembly and before re-assembly, otherwise the quality of the components in question may be adversely affected.
Revision Status
Revision Date of Issue Description
A B
CONTENTS
Chapter 1 PRODUCT DESCRIPTION
1.1 Overview.................................................................................................. 9 1.2 PG Setting ............................................................................................. 10 1.3 Functions .............................................................................................. 11 1.3.1 Control Panel ................................................................................ 11 1.3.2 Switches ........................................................................................ 11 1.3.3 Indicators ....................................................................................... 11 1.3.4 Switch Functions ........................................................................... 11 1.3.5 Indicator Display in Normal Mode ................................................. 12 1.3.6 Error Status ................................................................................... 13 1.4 Casing Specifications .......................................................................... 14 1.5 Accessories .......................................................................................... 14 3.1 Overview ............................................................................................... 38 3.1.1 Troubleshooting according to panel messages ............................ 38 3.1.2 Superficial Phenomenon-Based Troubleshooting ......................... 62
4.2 Disassembly ......................................................................................... 77 4.2.1 Removing the Housings ................................................................ 78 4.2.2 Stacker Assy. ................................................................................ 82 4.2.3 Waste Ink Pads ............................................................................. 84 4.2.4 ASF Assy. ..................................................................................... 86 4.2.5 Removing the Boards ................................................................... 90 4.2.6 Disassembling the Printer Mechanism .......................................... 96 4.2.7 Removing the Motors .................................................................. 130 4.2.8 Removing the Sensors ................................................................ 133
Chapter 5 ADJUSTMENT
5.1 Adjustment Items and Overview ....................................................... 5.1.1 Servicing Adjustment Item List .................................................... 5.1.2 Replacement Part-Based Adjustment Priorities .......................... 5.1.3 Required Adjustment Jigs, Tools and Like .................................. 140 140 143 145
5.2 Adjustments........................................................................................ 145 5.2.1 PF Belt Tension Adjustment ....................................................... 145 5.2.2 PG Adjustment ............................................................................ 147
Chapter 3 TROUBLESHOOTING
Chapter 6 MAINTENANCE
6.1 Overview.............................................................................................. 153 6.1.1 ROM Replacement ...................................................................... 153 6.1.2 Cleaning ...................................................................................... 153 6.1.3 Service Maintenance ................................................................... 154 6.1.4 Lubrication ................................................................................... 155
Chapter 7 APPENDIX
7.1 Connector Summary .......................................................................... 162 7.1.1 Connectors and Pin Layouts ....................................................... 162 7.2 Exploded Diagram .............................................................................. 163 7.3 Parts List for EPSON Stylus Photo R800 ......................................... 170 7.4 Component Layout............................................................................. 172 7.5 Circuit Diagram................................................................................... 174
CHAPTER
PRODUCT DESCRIPTION
Revision A
Note"*1": When user performs the "Auto nozzle check and cleaning", Prints nozzle check pattern and automatically checks print head nozzles. If they are clogged, performs head cleaning. If they are not recovered, and performs head cleaning and detection up to tree times.
1.1 Overview
The Stylus Photo R800 is a photo printer designed for a wide range of users from individual users to commercial users. As a successor to the Stylus Photo 950/960, this consumer middle high model is capable of CD-R/DVD-R printing and roll paper cutter functions. This product has the following features.
FEATURES
High Color Print Quality High photo quality thanks to Photo Mach technology Achievement of higher quality using microweaves and super microweaves High resolution printing of 5760 x 1440dpi, world's minimum dot 1.5pl MSDT High-speed printing Two Different Interfaces Supported USB 2.0 (HS compatibility) IEEE-1394 Compact, space saving Windows/Macintosh Exclusive Multi-size Capable ASF ASF equipped as standard supports forms ranging from business cards to A4. CSIC-compatible Independent Ink Cartridge Roll paper compatibility Fast, 4-side borderless printing compatibility Two-sided printing compatibility Prevention of platen printing by optical sensor CD-R/DVD-R printing compatibility by front loading Business card, card photo printing compatibility Auto Nozzle Check and Cleaning*1 Figure 1-1. Product Appearance
PRODUCT DESCRIPTION
Overview
Revision A
1.2 PG Setting
As this printer uses an Auto PG (APG), an appropriate PG position is set according to the used paper type. The following table indicates the PG positions, the main applications of each position, and the relationships between the two sensors used with the APG. Table 1-1.
Application Printing PG Position PG (-) Special thick paper PG (0) PG (+) PG (++) Release Waiting for CD-R/ Board paper to be fed Paper jam removal Release OFF OFF Plain paper Envelope CD-R/Board paper Special thin paper PG(0) rub avoidance PG(-) rub avoidance Standby position after power-on (For bottom stacker) 1.7mm PG (Typ.) OFF ON Initialization at power-on Cleaning (wiping) 4.5mm PG (++) OFF OFF
Non-printing
PRODUCT DESCRIPTION
PG Setting
10
Revision A
1.3 Functions
1.3.1 Control Panel
The appearance of the control panel is shown below.
Ink LED
Paper LED
Ink switch
Power switch
1.3.2 Switches
Power switch Paper switch Ink switch Roll paper switch
Note : When the printer has frozen, hold down the Power switch and Ink switch for 7 seconds to forcibly switch power off.
FUNCTION AT POWER-ON
Table 1-3. Power-on Function
Switch Paper switch Starts status printings.*1 Function
1.3.3 Indicators
Power LED Paper LED Ink LED : Green : Red : Red
Note "*1": Status printings prints firmware version, ink counter and nozzle check patterns.
PRODUCT DESCRIPTION
Functions
11
Revision A
: Don't care : 0.5sec on + 0.5sec off repetition : 0.2sec on + 0.2sec + 0.2sec on + 0.4sec off repetition : 0.1sec on + 0.1sec off repetition : 0.5sec on + 0.5sec off repetition : 0.5sec off + 0.5sec on repetition
Note"*1": When the Photo album paper is end, the printer goes to this status.
PRODUCT DESCRIPTION
Functions
12
Revision A
Table 1-5. General error
Error Status Cutter Jam Error Occurring Condition When Cutter can't cut the paper, it goes Cutter Jam Error. Resuming Condition Switch power off and recheck the cutter state. When a paper jam has occurred, clear the paper. Close the cover.
When the cover is opened at Economy printing mode, the printer goes this error.
Fatal error After the cause of this type of error is removed, the printer cannot return to normal unless it is powered off and then on again Table 1-6. Fatal error
Error Status Fatal Error Occurring Condition When detecting a Fatal Error such as a carriage control error, the printer is placed in an error status. When Cutter can't return to cutter home position, it goes Cutter Position Error. Resuming Condition Turn off and turn on.
Paper Out
Ink Out
Switch power off and recheck the cutter state. When a paper jam has occurred, clear the paper. Replace the Waste Ink Pads in the printer enclosure by a service person.
Maintenance Request Install the new Ink Cartridge. Remove the jammed paper. Set an A4 paper to the ASF, and press the Paper switch. If the card couldn't eject at your first try, repeat again the same method.
When the total quantity of ink wasted through the cleaning and flushing is reaches to the limit, printer indicates this error and stops.
PRODUCT DESCRIPTION
Functions
13
Revision A
1.5 Accessories
STANDARD ACCESSORIES
Setup guide Ink Cartridge (one for each of 8 colors) CD-ROM (Printer driver utility) CD/DVD tray CD/DVD print position check sheet 8cm CD/DVD attachment Roll paper holder Power cord : 1 set : 1 set : 1 set : 1 set : 1 set : 1 set : 1 set : 1 set
WEIGHT
7.0kg
Ink cartridges Gloss Optimizer: T0540 Black : T0541 Cyan : T0542 Magenta : T0543 Yellow : T0544 Red : T0547 Matte Black : T0548 Blue : T0549
495
305 644
Roll paper auto cutter (Cutter, paper support basket, instruction manual) USB cable
: PMA4RAC3 : USBCB2
PRODUCT DESCRIPTION
Casing Specifications
14
CHAPTER
OPERATING PRINCIPLES
Revision A
The basic structure of the mechanism has the following features. The sensor dedicated to Auto Bi-D adjustment and auto nozzle check is installed. The following shows the outline of the printer mechanism.
PF Encoder Sensor PF Scale
2.1 Overview
This chapter explains the operating principles of the mechanical sections and electrical circuits in this product. The main components of this product are as follows. Control circuit board Power supply circuit board Control panel board : C550 MAIN : C550 PSB/PSE : C550 PNL
Paper Eject Roller (front) PG Release Sensor Paper Eject Roller (rear) APG Motor APG Sensors PF Motor
PF Roller
PW Sensor
LD Roller
PF Motor
APG Motor
DC motor with brushes 4-phase, 48-pole PM type stepping motor 4-phase, 48-pole PM type stepping motor
CR Scale
PE Sensor
ASF Motor
ASF Motor
Pump Motor
CR Motor
OPERATING PRINCIPLES
Overview
16
Revision A
CR measurement sequence To set the appropriate drive current value according to the variation of the CR mechanical load, the mechanical load is measured in a CR measurement sequence and saved into the EEPROM A4<H>, A5<H> in a power-on or IC change sequence. However, if 46 is saved at the EEPROM A4<H> and 05 at A5<H>, Fatal error will occur since too large load is applied to the CR drive system. The above control and sequences correct the drive current value of the CR Motor according to not only the mechanical load but also the variations of the motor and like. In addition, the resultant CR drive current value is used to calculate a heating value, and when the specified heating value is reached, wait time is provided per CR path for printing.
Closed loop control based on the CR Motor (DC Motor) and CR Encoder Sensor has advantages in stabilized print quality and silent operation. Heat generation control Using low-cost DC motors, this product grasps the variations of the torque constants, coil resistances and power supply board output voltages of the individual DC motors adequately to carry out heat generation control according to individual differences. CR variation measurement sequence The variations of the torque constant, coil resistance and power supply board output voltage of the motor are measured in a CR variation measurement sequence when the CR mechanical load is in the initial status and saved into the EEPROM (A6<H>). According to the variations (individual differences) measured in this sequence, the voltage is corrected to make the drive current value constant (without an individual difference) according to the variations (individual differences) measured in this sequence.
OPERATING PRINCIPLES
Printer Mechanism
17
Revision A
OPERATING PRINCIPLES
Printer Mechanism
18
Revision A
The APG Motor (DC Motor) and two APG Sensors automatically adjust the PG amount according to the paper.
APG Motor
PG Cam
Carriage Shaft
Carriage Unit
OPERATING PRINCIPLES
Printer Mechanism
19
Revision A
Roll paper
Line A
Line C Line B
Line E Line D
Line G Line F
PF Roller
Figure 2-3. Nozzle Rear View Table 2-4. Relationships between Nozzle Lines and Color Arrangement
Line A B C D E F G H Ink Yellow Magenta Cyan Matte-black Photo-black Red Blue Gloss Optimizer
OPERATING PRINCIPLES
Printer Mechanism
20
Revision A
Driven by the ASF Motor, the ASF Assy. performs the following feeding operation. 1. When a paper feeding command is issued from the PC or the Paper Switch of the panel is pressed after power-on, the driving force of the ASF Motor begins to be transmitted to the LD Roller. 2. The flag of the Paper Back Cam moves away from the home position of the ASF Sensor and the LD Roller rotates. 3. When the LD Roller rotates one turn and the flag of the Paper Back Cam returns to the home position of the ASF Sensor again, the LD Roller stops rotating.
The drive of the ASF Motor is transmitted to the LD Roller in the following path. LD Roller Drive Transmission Path ASF Motor Pinion Gear Combination Gear 29, 11 Paper Back Cam LD Roller
ASF Motor
PG Release Sensor Main Board Relay Board APG Motor APG Assy. 2. Driven by the APG Motor, the APG Assy. sets the PG position to PG release to release the Upper Paper Guide (Driven Roller). 3. Along the Paper Feed Guide of the Stacker, match the leading edge (front side) of the board paper to the marking position of the Stacker. After the above operation, press the Paper Switch. When the PE Sensor detects that the paper is present, it detects the leading edge of the paper, and the printer performs paper locating and then enters the standby status.
LD Roller Shaft
OPERATING PRINCIPLES
Printer Mechanism
21
Revision A
When roll paper printing data is received (when cutter is not fitted) 1. After end of printing, press the Roll Paper Switch. 2. A tear-off line is printed, and the roll paper is fed to the roll paper cut position. 3. After cutting the roll paper with a pair of scissors or like, Press the Roll Paper Switch. This returns the leading edge of the paper to the print starting position.
OPERATING PRINCIPLES
Printer Mechanism
22
Revision A
9. The Carriage Unit moves to the CD-R Tray HP detectable position and stops there, and then the CD-R Tray is fed in the ASF direction. 10. When the CD-R Tray stops operating, the Carriage Unit moves to the carriage HP and stands by. If the CD-R Tray HP, white marking or CD-R cannot be detected in any specified step operation in the CD-R Tray HP detection sequence, the CD-R Tray is ejected and Paper Out Error is displayed.
PW Sensor
OPERATING PRINCIPLES
Printer Mechanism
23
Revision A
The driving force of the PF Motor is transmitted to the PF Roller and Paper Eject Roller in the following path. PF Roller Drive Transmission Path PF Motor Pinion Gear PF Timing Belt Combination Gear 36.294, 45.5 PF Roller Shaft Paper Eject Roller (front) Drive Transmission Path PF Motor Pinion Gear PF Timing Belt Combination Gear 36.294, 45.5 Spur 31.5 Spur 54 Paper Eject Roller (front) Paper Eject Roller (rear) Drive Transmission Path PF Motor Pinion Gear PF Timing Belt Combination Gear 36.294, 45.5 Spur 31.5 Spur 54 Spur 18 Spur 15.5 Spur 18 Paper Eject Roller (rear) The following shows the part names and outline of the drive transmission path. Paper is transferred in the above driving force transmission path.
Combination Gear 36.294, 45.5 PF Timing Belt Spur 54 Spur 18
Like the CR Motor, a DC motor is used as the PF Motor in this product. Closed loop control based on the DC Motor and Rotary Encoder has the following advantages. Improved paper feed accuracy Paper feed amount control
Spur 18
Pinion Gear
PF Roller
OPERATING PRINCIPLES
Printer Mechanism
24
Revision A
PF Roller
OPERATING PRINCIPLES
Printer Mechanism
25
Revision A
The following operations are performed when the drive of the Pump Motor is transmitted to the Pump Unit. Table 2-8. Pump Motor Rotation Directions and Functions
Pump Motor Rotation Direction* Functions Cap closing Ink suction Wiper resetting CR Lock setting Cap opening Pump release Wiper setting CR Lock resetting
CW direction
CCW direction
Note: As the rotation directions of the motor, CW indicates a clockwise direction, and CCW indicates a counterclockwise direction, as seen from the output shaft side of the motor mounting plate.
OPERATING PRINCIPLES
Printer Mechanism
26
Revision A
Carriage Unit
Ink suction 1. The Pinion Gear of the Pump Motor rotates in the CW direction. 2. The Roller turns and simultaneously presses the tube. 3. Ink is fed from the Cap Unit toward the Waste Ink Pad.
Print Head
Pump release 1. The Pinion Gear of the Pump Motor rotates in the CCW direction. 2. The Roller moves away from the tube and releases the tube. 3. Ink is not sucked.
OPERATING PRINCIPLES
Printer Mechanism
27
Revision A
When current I/C consumption is the same (as ink consumption in EEPROM) 1. When the initial filling flag is set and the CSIC side ink consumption is 0, the printer judges that initial filling is not yet performed. (The printer before initial filling judges that the I/C is fitted in a power-off status.) 2. Installation count updating, CSIC information replacement, and initial filling are executed in this order. 3. If the initial filling flag is not set, the printer judges that I/C change was not made at power-off and regards the CSIC data as valid. Data is written to the CSIC at the following timings. At power-off In the power saving mode At the time of Ink Cartridge replacement At the time of cleaning 1. Data is read from the CSIC and developed in the RAM on the Main Board. 2. The data is compared with the ink consumption in the printer EEPROM. If the data are the same, the data is written to the CSIC. If they are different, only the consumed difference is added and written to the CSIC. When cleaning is performed, the CL count is also written, and when the I/C is changed, the installation count is also written.
OPERATING PRINCIPLES
Printer Mechanism
28
Revision A
Manual cleaning This product provides three different manual cleanings to remove ink coagulated by air bubbles, viscous material or foreign matter. Perform the following manual CL operations by operating the panel or using the utility included in the printer driver. Independently of the printing path after the previous CL, perform manual CL from CL1 to CL3 in order if the cumulative printing timer counter is less than 7min. Only when the cumulative printing timer counter is more than 7min, execute only CL1. CL1: 1.704g (0.213g per color) CL2: 4.488g (0.561g per color) CL3: 7.120g (0.890g per color) Wiper operation Clean the nozzle surface with the right-half rubber part of the wiper. Flushing operation Prevent color mixture. Stabilize the ink surface inside the nozzles. If the remaining ink amount of the I/C is short or the I/C is in an Ink Low/Out status, all manual cleanings are disabled and STM3 shows the condition.
OPERATING PRINCIPLES
Printer Mechanism
29
Revision A
Paper Holddown Flap Right HP Sensor Left HP Sensor Cutter Blade Cutter Motor Paper Eject Roller Relay Board
OPERATING PRINCIPLES
Printer Mechanism
30
Revision A
Paper cutting by the Cutter consists of the basic cutting sequences 1 and 2. Basic cutting sequences 1 Means movement from the right HP Sensor to the left HP Sensor. At this time, as soon as the Cutter Blade starts moving from the right HP Sensor, the Timer starts. If the left HP Sensor does not detect the Cutter Blade within 3 seconds, the Cutter initialization sequence is executed and then Cutter Jam Error or Cutter Position Error occurs. Basic cutting sequences 2 Means movement from the left HP Sensor to the right HP Sensor. At this time, if the Cutter Blade cannot move from the left HP Sensor to the right HP Sensor within 3 seconds, Cutter Position Error occurs.
OPERATING PRINCIPLES
Printer Mechanism
31
Revision A
OPERATING PRINCIPLES
Printer Mechanism
32
Revision A
The following shows how the three circuit boards are connected.
Printer Mechanism CR Motor PF Motor APG Motor MAIN Board ASF Motor Pump Motor Head drive circuit Sensors
Power OFF +3.3VDC +42VDC
Applications CR Motor PF Motor PG Motor ASF Motor Pump Motor Head drive voltage Logic sensor circuit Sensor circuit Nozzle selection circuit (above Print Head) Interface control circuit
PNL Board
OPERATING PRINCIPLES
33
Revision A
OPERATING PRINCIPLES
34
Revision A
OPERATING PRINCIPLES
35
Revision A
CR Motor IEEE 1394 CN3 IEEE 1394 (IC1) PROM (IC4, IC15) Data Address SDRAM (IC12) CPU-ASIC 2 in 1 (IC14) Motor Driver (IC5) DAC (IC2) Motor Driver (IC6) CN4
PF Motor
APG Motor
ASF Motor
CN5
Relay Board
PF Encoder Sensor
CN7 CN11 Head Driver (IC7) CN12 Q13, Q14 CN13 CN14
APG Sensor 2
CN8
CSIC Board
CN10
Cutter Unit
CN6
Print Head
OPERATING PRINCIPLES
36
CHAPTER
TROUBLESHOOTING
Revision A
3.1 Overview
This chapter describes unit-level troubleshooting.
TROUBLESHOOTING
Overview
38
Revision A
Remedy 1. Connect the Panel FFC to the Panel Board and Main Board connectors.
Panel FFC
2. Check the Panel FFC for damage. Panel Board Power Supply Board 1. Check the Panel Board for damage. 1. Check that the Connector cable of the Power Supply Board is securely connected to the Main Board (CN7).
2. Change the Panel FFC for a new one. 1. Change the Panel Board for a new one. 1. Connect the Connector cable of the Power Supply Board.
Blue line
1Pin side
2. Check that the blue line side pin of the Power Supply 2. Match and connect the blue line of the Board Connector cable is inserted into the 1 Pin. (Refer to Power Supply Board Connector cable the above photo.) into the 1 Pin.
TROUBLESHOOTING
Overview
39
Revision A
3. Check that the Fuse (F1) on the Power Supply Board is not 3. Change the Power Supply Board for a blown. new one.
Fuse (F1)
4. Check the devices on the Power Supply Board for damage. After the power-on sequence has started, the LED turns off and the printer does not operate. Main Board 1. Check that the Relay connector of the ASF Motor and the Relay connector of the Pump Motor are not connected to cause a short circuit.
Relay Connector of the ASF Motor
4. Change the Power Supply Board for a new one. 1. Change the Main Board for a new one.
TROUBLESHOOTING
Overview
40
Revision A
Interface cable 1. Check that the Interface cable is connected between the PC and printer. 2. Check the Interface cable for wire break. EPSON USB driver USB
1. Connect the Interface cable to the PC and printer. 2. Change the Interface cable for a new one.
1. When USB is used, check that the EPSON USB driver has 1. Install the EPSON USB driver. been installed in the PC. 1. Check that the PC and printer are connected via the USB hub. 1. Enter the USB serial No. indicated on the product nameplate. (Refer to Chapter 5 "ADJUSTMENT".)
IEEE1394
1. Check that the same code as the IEEE1394 QR label code 1. Input the code given as the IEEE1394 is saved at BA<H> to BE<H> of the EEPROM. QR label code. (Refer to Chapter 5 "ADJUSTMENT".) 1. Check that the Stylus Photo R800 printer driver has been installed. 1. Install the Stylus Photo R800 printer driver.
Printer driver
2. Check that the connected printer is the Stylus Photo R800. 2. Connect the Stylus Photo R800 printer. Main Board 1. Check that a wrong model name has not been input to the 1. Using the Adjustment Program, enter the EEPROM address (E0<H>) on the Main Board. correct model name (save 02 into E0<H>). (Refer to Chapter 5 "ADJUSTMENT".)
TROUBLESHOOTING
Overview
41
Revision A
1. Check that the Connector cable of the Cover Open Sensor 1. Connect the Connector cable of the is securely connected to the connectors of the Cover Open Cover Open Sensor to the connectors of Sensor and Panel Board. the Cover Open Sensor and Panel Board.
Panel Board
TROUBLESHOOTING
Overview
42
Revision A
1. Check the LD Roller or Retard Roller of the ASF Assy. for 1. Using a cleaning sheet, clean the LD paper dust and foreign matter. Roller and Retard Roller. The procedure is as follows. (1) Place the cleaning sheet upside down and put it into the ASF Assy. (2) Press the Paper Switch to start paper feed. (3) Repeat the above steps several times. * To remove persistent contamination, staple an alcohol-dampened cloth to a postcard and clean the rollers in the following method.
Cleaning sheet
Non-adhesive part
Adhesive part This side down Stapling Cloth damped with alcohol
(1) Place the alcohol-dampened cloth toward the LD Roller surface of the ASF Assy. (2) Hold the mount top end securely and press the Paper Switch. (3) Repeat the paper feed sequence several times to clean the LD Roller surface of the ASF Assy.
TROUBLESHOOTING
Overview
43
Revision A
Remedy 1. Connect the Connector cable of the ASF Motor to the Relay Connector.
Relay Connector
2. Using a tester, check the resistance value of the ASF Motor. Resistance value: 7.4 10% 3. Check the ASF Motor connector cable for damage.
2. If the resistance value is abnormal, change the ASF Motor for a new one. 3. Change the ASF Motor for a new one.
TROUBLESHOOTING
Overview
44
Revision A
Remedy 1. Connect the Connector cable of the PE Sensor to the PE Sensor and Relay Board Connector.
PE Sensor
2. Check that the Sensor Holder is mounted to the Mechanical frame correctly.
Sensor Holder
3. Move the Detection Lever actively by hand in the same state as when the paper passes, and check that the Detection Lever is returned to the original position automatically by the Torsion Spring when released. (Refer to the above photo.) 4. Using a tester, check that the PE Sensor is normal. Paper present : 2.4V or more Paper absent : 0.4V or less
TROUBLESHOOTING
Overview
45
Revision A
1. Remove paper dust and/or foreign matter from the detection portion.
White Markings
HP detection position
2. Check the Driven Roller surface for contamination such as 2. Pass plain paper of A4 width from the paper dust and CD-R coating. ASF Assy. several times to remove contamination. 3. Check that the HP detection position or white markings of the CD-R Tray are not chipped. The Paper Switch was pressed at the setting of the CD-R Tray or board paper The CD-R Tray or board paper is fed toward the ASF Assy., but is ejected immediately. PW Sensor 1. Check the PW Sensor for paper dust, ink, etc.
PW Sensor
3. Change the CD-R Tray for a new one. 1. Clean the PW Sensor surface.
2. Compare the EEPROM values in two places (50<H> and 51<H>) and check that they are not approximate to each other.
TROUBLESHOOTING
Overview
46
Revision A
FFC
2. Check that the PW Sensor FFC is not disconnected from 2. Connect the FFC to the CR Encoder the CR Encoder Board and PW Sensor Connectors. (Refer Board and PW Sensor Connectors. to the above photo.) 3. Check the PW Sensor or PW Sensor FFC for damage. 3. Change the PW Sensor for a new one.
TROUBLESHOOTING
Overview
47
Revision A
1. Check that the size of the fed paper is not larger than that 1. Since the paper length is larger than the of the paper set on the driver side. specifications, notify the user.
ASF Assy.
1. Check that the paper is fed along the Right Edge Guide.
1. Feed the paper along the Right Edge Guide. 1. Securely install the Star Wheel Units to the Paper EJ Frame Assy.
Paper EJ Frame 1. Check that the Star Wheel Units have not come off the Assy. Paper EJ Frame Assy.
Paper EJ Frame Assy. Star Wheel Units
2. Check the Paper EJ Frame Assy. for deformation or damage. Spur Gear 54 1. Check the Spur Gear 54 or Spur Gear 18 for damage. and Spur Gear 18 (Paper EJ Spur Gear 18 Roller Assy. Rear Paper EJ (front/rear)) Roller Assy.
2. Change the Paper EJ Frame Assy. for a new one. 1. Change the Front (or Rear) Paper EJ Roller Assy. for a new one.
TROUBLESHOOTING
Overview
48
Revision A
Remedy 1. Load the cards of the same size correctly, and press the Paper Switch to eject the jammed paper. 1. Connect the FFC to the CR Encoder Board or PW Sensor.
PW Sensor
FFC
TROUBLESHOOTING
Overview
49
Revision A
PG Release Sensor
1. Check that the Connector cable of the PG Release Sensor 1. Connect the Connector cable of the PG is securely connected to the PG Release Sensor and Release Sensor to the PG Release Relay Board Connector (CN7). Sensor and Relay Board.
Relay Board Connector
PG Release Sensor
1. Look at the remaining ink indication of the EPW3 to check 1. Prepare a new Ink Cartridge. the amount of the ink remaining in the Ink Cartridge.
1. Look at the remaining ink indication of the EPW3 to check 1. Change the Ink Cartridge for a new one. whether the ink remains in the Ink Cartridge.
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Hook
Memory Chip
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Electrodes
CSIC FFC
1. Check that the CSIC FFC is connected to the CSIC Board 1. Connect the FFC to the CSIC Board and Connector and Main Board Connector (CN10). Main Board Connectors.
2. Check the CSIC FFC for damage. CSIC Board 1. Check the CSIC Board for damage.
CSIC Board
2. Change the CSIC FFC for a new one. 1. Change the CSIC Board for a new one.
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At roll paper feeding When the paper roll is fed, the Cutter produces operating noise.
Rail Groove
Cutter Motor
1. Check that the Connector cable of the Cutter Motor is connected to the Relay Board Connector (CN2).
CN2
1. Connect the Connector cable of the Cutter Motor to the Relay Board Connector.
Cutter Motor
2. Check the Cutter Motor or Connector cable for damage. At roll paper cutting The roll paper is cut only halfway. Cutter Unit 1. Check that the paper used is not other than the EPSON special media. 2. Check the Cutter for damage.
2. Change the Cutter Motor for a new one. 1. Use the EPSON special media. 2. Change the Cutter Unit for a new one.
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Remedy 1. Connect the Connector cable of the Cutter Motor to the Relay Board Connector.
Cutter Motor
2. Check the Cutter Motor or Connector cable for damage. (When the Cutter position is other than the HP) The Cutter produces operating noise. Cutter HP Sensor (right)
1. Check the Cutter HP Sensor (right) or the rail groove of the 1. Remove the paper dust, foreign matter, Cutter for paper dust, foreign matter, etc. etc. from the Cutter HP Sensor (right) or the rail groove of the Cutter.
Cutter HP Sensor (right)
CN4
2. Check that the Connector cable of the Cutter HP Sensor (right) is connected to the Cuter HP Sensor (right) and Relay Board Connector (CN4). 3. Check the Cutter HP Sensor (right) for damage.
2. Connect the Connector cable of the Cutter HP Sensor (right) to the Cuter HP Sensor (right) and Relay Board Connector. 3. Change the Cutter HP Sensor (right) for a new one.
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Waste Ink Pads 1. Using the Adjustment Program, check that the Protection Counter A+B value is the following count or more. Home side : 14787 count or more Opposite-to-home side : 17115 count or more
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Relay Connector
2. Using a tester, check the resistance value of the CR Motor. 2. If the resistance value is abnormal, Resistance value: 24.4 15% change the CR Motor for a new one. 3. Check the CR Motor connector cable for damage. Relay Connector Cable 3. Change the CR Motor for a new one.
1. Check that the Relay Connector Cable is connected to the 1. Connect the Relay Connector Cable to Main Board Connector (CN4). the Main Board.
Connector
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1. Wipe the surface of the Carriage Shaft with a dry, soft cloth, and lubricate the Carriage Shaft with grease G-70. (Refer to Chapter 6 "MAINTENANCE".)
Carriage Shaft
PF Motor
1. Check that the PF Motor connector cable is connected to the Relay Connector.
Relay Connector
PF Motor
2. Using a tester, check the resistance value of the PF Motor. 2. If the resistance value is abnormal, Resistance value: 22.3 25% change the PF Motor for a new one. 3. Check the PF Motor connector cable for damage. 3. Change the PF Motor Cable for a new one.
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1. Check that the APG Motor connector cable is connected to 1. Connect the APG Motor connector cable the Relay Connector. to the Relay Connector.
Relay Connector APG Motor
2. Using a tester, check the resistance value of the APG Motor. Resistance value: 64.7 15% 3. Check the APG Motor connector cable for damage. At power-on, the Pump Motor does not operate at all. Pump Motor 1. Check that the Pump Motor connector cable is connected to the Relay Connector.
2. If the resistance value is abnormal, change the APG Motor for a new one. 3. Change the APG Motor Cable for a new one. 1. Connect the Pump Motor connector cable to the Relay Connector.
Relay Connector
2. Using a tester, check the resistance value of the Pump Motor. Resistance value: 10.3 10% 3. Check the Pump Motor connector cable for damage.
2. If the resistance value is abnormal, change the Ink System Unit for a new one. 3. Change the Ink System Unit Cable for a new one.
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Remedy 1. Connect the APG Sensor Connector cables to the APG Sensors and Relay Board Connectors.
CN6 CN5
1. Check that the Relay FFC is connected to the Relay Board 1. Connect the Relay FFC to the Relay Connector (CN1) and Main Board Connector (CN5). Board and Main Board Connectors.
Relay Connector
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Remedy 1. Insert the CR Scale into the slit of the CR Encoder Sensor.
CR Encoder Sensor
2. Check the CR Scale for damage and contamination. CR Encoder Sensor 1. Check the CR Encoder Sensor for paper dust, etc. 2. Check the CR Encoder Sensor for damage. At power-on, the PF Roller rotates fast about a half turn. PF Encoder Sensor 1. Check that the PF Encoder Sensor is mounted correctly.
2. Wipe contamination completely or change the CR Scale for a new one. 1. Remove the paper dust, etc. from the CR Encoder Sensor. 2. Change the CR Encoder Sensor Cable for a new one. 1. Install the PF Encoder Sensor correctly.
2. Check that the FFC of the PF Encoder Sensor is securely 2. Connect the PF Encoder Sensor FFC to connected to the PF Encoder Sensor Connector and Relay the PF Encoder Sensor and Relay Board Board Connector (CN9). Connectors.
Relay Board Connector
3. Check the PF Encoder Sensor for paper dust, etc. 4. Check the PF Encoder Sensor for damage.
3. Remove the paper dust, etc. from the PF Encoder Sensor. 4. Change the PF Encoder Sensor Cable for a new one.
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Slit PF Scale
2. Check the PF Scale for damage or contamination. During printing Before start of printing, Initial Filling is executed and printing is then started. Ink is not delivered and paper stops midway. Head FFC 1. Check that the Head FFC is securely connected to the Print Head Connectors and Main Board Connectors (CN11, CN12, CN13, CN14).
Head FFC
2. Change the PF Scale for a new one. 1. Connect the Head FFC to the Print Head and Main Board Connectors.
2. Check the Head FFC for damage. Ink is not delivered from most nozzles. Print Head 1. Check for occurrence of Head Hot.
2. Change the Head FFC for a new one. 1. Change the Print Head for a new one.
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Ink System Unit 1. Check for foreign matter around the Seal Rubber on the (Cap Unit) Cap Unit.
Seal Rubbers
Ink Tube
Pump Tube
Connection Portion
3. Check that the Extension Spring 1.19 IS is correctly installed to the Cap Unit.
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1. Check that each segment is printed correctly in the Nozzle 1. Perform Head Cleaning and check the Check Pattern Nozzle Check Pattern. 2. Check that the Head FFC is securely connected to the Print Head Connectors and Main Board Connectors (CN11, CN12, CN13, CN14).
Head FFC
2. Connect the Head FFC to the Print Head and Main Board Connectors.
3. Change the Head FFC for a new one. If the problem still persists, also change the Print Head. 1. Change the Main Board for a new one.
Main Board
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1. Look at the remaining ink indication of the EPW3 to check 1. Change the Ink Cartridge for a new one. for the ink remaining in the Ink Cartridge.
Ink System Unit 1. Check that the Cleaner Blade is mounted on the Cleaning 1. Change the Cleaner Blade for a new one. (Cap Unit) Lever correctly.
Cleaner Blade
2. Check for foreign matter around the Seal Rubber on the Cap Unit.
Seal Rubbers
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Check Point 1. For printing in the Bi-D mode, check that the Bi-D Adjustment has been performed properly.
Remedy 1. Perform Bi-D Adjustment to eliminate displacements between the upper and lower rules. (Refer to Chapter 5 "ADJUSTMENT".)
Print Head
1. Check that each segment is printed correctly in the Nozzle 1. Perform Head Cleaning and check the Check Pattern. Nozzle Check Pattern. (Refer to Chapter 5 "ADJUSTMENT".) If the problem is not solved, change the Print Head for a new one. 1. Remove foreign matter from the Carriage Shaft. 2. Wipe the grease applied to the Carriage Shaft with a dry, soft cloth, and then apply grease (G-70). (Refer to Chapter 6 "MAINTENANCE".) 3. Reassemble the Carriage Shaft correctly. 4. Change the Carriage Shaft for a new one.
Carriage Shaft 1. Check the surfaces of the Carriage Shaft for foreign matter. * If the problem is not solved, change the CR Motor for a new one. 2. Check that the Carriage Shaft is fully lubricated with grease.
3. Check that the Carriage Shaft are mounted horizontally. 4. Check the Carriage Shaft for damage. Narrow stripes of the same width appear horizontally relative to the CR moving direction.
CR moving direction
1. Check that adequate paper is used according to the setting 1. Use adequate paper according to the of the Printer Driver. setting of the Printer Driver. 1. Check that each segment is printed correctly in the Nozzle 1. Perform Head Cleaning and check the Check Pattern. Nozzle Check Pattern. (Refer to Chapter 5 "ADJUSTMENT".) If the problem is not solved, change the Print Head for a new one. 1. Check the surface of the PF Roller for foreign matter. 2. Check the PF Roller for damage. 1. Clean the PF Roller surface carefully. 2. Change the PF Roller for a new one.
PF Roller
* If the problem is not solved, change the PF Motor for a new one.
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Remedy 1. Perform PF Adjustment properly. (Refer to Chapter 5 "ADJUSTMENT".) 2. Change the Ink System Unit for a new one. 1. Install the Star Wheel Units to the Paper EJ Frame Assy. correctly.
1. Check that adequate paper is used according to the setting 1. Use adequate paper according to the of the Printer Driver. setting of the Printer Driver. 1. Using the Adjustment Program, check that the correct Head ID has been written to the EEPROM. 1. Using the Adjustment Program, enter the 31- digit code of the Head ID to the EEPROM. (Refer to Chapter 5 "ADJUSTMENT".)
1. Check that adequate paper is used according to the setting 1. Use adequate paper according to the of the Printer Driver. setting of the Printer Driver.
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1. Check that heaps of ink are not formed on the Front Paper 1. If heaps of ink are formed, replace the Guide Pad and that the Front Paper Guide Pad is installed Front Paper Guide. If it has been securely and evenly in the setting position. confirmed that the Ink pads have risen, reinstall the Front Paper Guide Pad correctly.
When the paper size in the sent print data is larger than the size of the fed paper, data are printed on the Front Paper Guide, extending off the paper. Ink sticks to other than the print area of the paper, resulting in contamination.
PW Sensor
1. Check that the PW Sensor FFC is connected. 2. Check that the PW Sensor is not faulty.
1. Connect the PW Sensor FFC. 2. Change the PW Sensor for a new one.
Paper EJ Frame 1. Check the Star Wheel Rollers for ink stain. Assy. Front Paper Guide Front Paper Guide Pad 1. Check the Front Paper Guide for ink stain.
1. Clean the Star Wheel Rollers with a soft cloth. 1. Clean the Front Paper Guide with a soft cloth.
1. Check that ink heaps are formed on the Front Paper Guide 1. Change the Front Paper Guide for a new Pad. one.
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Paper EJ Roller 1. Check the Paper EJ Roller Assy. (front/rear) for ink stain. Assy. (front/rear) Driven Rollers 1. Check the Driven Rollers for ink stain.
1. Clean the Paper EJ Roller Assy. (front/ rear) with a soft cloth. 1. Clean the Driven Rollers with a soft cloth.
Driven Rollers
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Ink System Unit 1. Check that wiping operation was performed properly.
Cleaner Blade
PF Roller
PF Roller
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1. Check that PG, Bi-D and Head Angular Adjustments have 1. Make adjustments according to the been made properly. specified adjustment priority. (Refer to Chapter 5 "ADJUSTMENT".) 2. Print the adjustment check patterns and check how rough 2. If the image graininess is not improved the image looks. after adjustment, change the Main Board for a new one. 1. After making sure that PG, Bi-D and Head Angular Adjustments have been made correctly, check whether PW Sensor has been performed properly. 1. Make adjustments according to the specified adjustment priority. (Refer to Chapter 5 "ADJUSTMENT".)
The image graininess is poor only in the 2880dpi print modes or the image looks rough.
2. Print the adjustment check patterns and check how rough 2. If the image graininess is not improved the image looks. after adjustment, change the Print Head and Main Board in this order, and check the image graininess. 1. Check that the PG Adjustment value is proper. 1. Make adjustments according to the specified adjustment priority. (Refer to Chapter 5 "ADJUSTMENT".)
Color of image
2. Check that Bi-D and Head Angular Adjustments have been 2. Make adjustments according to the made properly. specified adjustment priority. (Refer to Chapter 5 "ADJUSTMENT".) 3. Print the adjustment check patterns and check the image color. Borderless Printing Bordered printing is executed for borderless printing. PW Sensor 1. Check if the paper powder or scrap of the paper is on the Front Paper Guide. 2. Check that the PW Sensor is operating normally. Print the adjustment check patterns with the Adjustment Program, and check that the clip function is executed normally. (The clip function is executed normally if an about 5mm margin is provided on the left of the first gray band pattern in the patterns.) 3. If the image color does not change after adjustment, change the Print Head for a new one. 1. Remove the paper powder or scrap of the paper. 2. Change the PW Sensor for a new one if it has been confirmed in the adjustment check patterns of the Adjustment Program that the clip function is not executed. (Refer to Chapter 5 "ADJUSTMENT".)
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4.1 Overview
This chapter describes procedures for disassembling and assembling this product. Unless otherwise specified, the disassembled units or main components can be reassembled by reversing the disassembling procedure. WARNING Procedures that could result in injury or loss of life, if cautions are not taken, are described under the heading "WARNING". CAUTION Precautions for any disassembly or assembly procedures are described under the heading "CAUTION". CHECK POINT Tips for disassembling procedures are described under the heading "CHECK POINT". REASSEMBLY If the assembling procedure is different from the reverse procedure of disassembling, it is described under the heading "REASSEMBLY". ADJUSTMENT REQUIRED Any adjustments required after disassembling or assembling are described under the heading "ADJUSTMENT REQUIRED". When you need to disassemble any units or parts that are not described in this chapter, refer to the exploded diagrams in the Appendix. Before starting your work, always read the precautions described in the next section.
4.1.1 Precautions
Before starting the disassembling/reassembling work of this product, always read the descriptions under the following headings "WARNING" and "CAUTION" carefully.
W A R N IN G
Before starting the disassembling/reassembling work of this product, always disconnect the power cable. However, if you cannot disconnect the power cable for voltage measurement or like, be extremely careful not to get an electric shock and follow the procedures in this manual to do your work. Always wear goggles to protect your eyes from ink. If ink gets in your eyes, wash your eyes with clean water and see the doctor. To prevent injury from sharp metal edges, always wear gloves for disassembly and reassembly. If ink has adhered to your skin, wash it with soap and water. If it has caused skin irritation, see the doctor. To protect the microprocessors and circuitry, use static discharge equipment, such as anti-static wrist straps, and handle them carefully when accessing the internal components.
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C A U T IO N
When the printer model uses the HAV Ink Cartridges, transport it after removing the Ink Cartridges. Especially for air transportation, always remove the Ink Cartridges before transportation since ink will flow into the Cap Unit via the Print Head with the reduction of the atmospheric pressure, causing ink leakage. Use only the recommended tools for disassembly, reassembly and adjustment. (Refer to Table 4-1"Tool List".) Tighten screws to the specified torques. Use the specified lubricants and adhesives. Make the necessary adjustments under the instructions given for disassembling. (Refer to Chapter 5 "Adjustment".)
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Table 4-2. Used Screw List
Appearance Specifications Appearance Specifications
3) C.B.P 3x6
4) C.B.S 3x8
5) C.B.P 3x12
6) C.B.P 3x8
8) CR Mount Shaft
9) C.P 3x4
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4.2 Disassembly
A disassembling flowchart is shown below. When disassembling any unit, refer to the page number shown in the following flowchart.
START
* The step for the unit or discrete part within the broken line is not the shortest removal step but is the step necessary for removing the next unit or discrete part.
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