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Reading should be social! Post a message on your social networks to let others k now what you're reading. Select the sites below and start sharing. Readcast this DocumentTransparent Login to Add a Comment Share & Embed Add to Collections Download Auto-hide: on Vijay Pratap Raghuvanshi M.Phil, MHAVijay Pratap Raghuvanshi M.Phil, MHA PRINCIPAL FUNCTION OFPRINCIPAL FUNCTION OFFRONT OFFICEFRONT OFFICE Vijay Pratap Raghuvanshi M.Phil, MHAVijay Pratap Raghuvanshi M.Phil, MHA Functions & Importance of FrontFunctions & Importance of FrontOfficeOffice Front Office is the heartof the hospital. Vijay Pratap Raghuvanshi M.Phil, MHAVijay Pratap Raghuvanshi M.Phil, MHA Front Office?Front Office? FirstInteractivepoint Vijay Pratap Raghuvanshi M.Phil, MHAVijay Pratap Raghuvanshi M.Phil, MHA Please write a One SentencePlease write a One SentenceDefinition ofDefinition of CUSTOMERCUSTOMERFRONT OFFICEFRONT OFFICECUSTOMER SERVICE.CUSTOMER SERVICE. Vijay Pratap Raghuvanshi M.Phil, MHAVijay Pratap Raghuvanshi M.Phil, MHA Wh at is Customer ? Wh at is Customer ? A customer refers to individuals or h ouse h olds t h atpurc h ase goods and services generated wit h in t h eeconomy.T h e word h istorically derives from "custom," meaning" h abit"; a customer was someone w h o frequented aparticular s h op, w h o made it a h abit to purc h asegoods t h

ere, and wit h w h om t h e s h opkeeper h ad tomaintain a relations h ip to keep h is or h er"custom," meaning expected purc h ases in t h efuture. Vijay Pratap Raghuvanshi M.Phil, MHAVijay Pratap Raghuvanshi M.Phil, MHA CustomerCustomer Cu stomer needs may be defined as thegoods or services a c u stomer req u iresto achieve specific goals. Differentneeds are of varying importance to thec u stomer. Cu stomer expectations areinfl u enced by c u lt u ral val u es,advertising, marketing, and othercomm u nications, both with thes u pplier and with other so u rces. Vijay Pratap Raghuvanshi M.Phil, MHAVijay Pratap Raghuvanshi M.Phil, MHA Front officeFront office Inb u siness, front office referstoSalesandMarketingdivisions of a company. It may also refer to otherdivis ions in acompany that involvesinteractions withc u stomers.

Vijay Pratap Raghuvanshi M.Phil, MHAVijay Pratap Raghuvanshi M.Phil, MHA Cu stomer service Cu stomer service Customer service ( also known as Client Service )is the provision of serviceto c u stomersbefore, d u ring and after a p u rchase.According to T u rban et al, 2002, Customerservice is a series of activities designed toenhance the level of c u stomer satisfaction that is, the feeling that a prod u ct or servicehas met the c u stomer expectation. Vijay Pratap Raghuvanshi M.Phil, MHAVijay Pratap Raghuvanshi M.Phil, MHA Customer service.Customer service. Cu stomer service may be provided by aperson ( e.g., sales and servicerepresentative),orby a u tomated means called self-service.Examples of self service are Internetsites. Vijay Pratap Raghuvanshi M.Phil, MHAVijay Pratap Raghuvanshi M.Phil, MHA Customer relations h ipCustomer relations h ipmanagement / Front officemanagement / Front officeManagementManagement Customer relations h ip management ( CRM ) is a term applied to processesimplemented by a company to handletheir contact with their c u stomers. software is u sed to s u pport theseprocesses, storing information onc u stomers and prospective c u stomers.

Vijay Pratap Raghuvanshi M.Phil, MHAVijay Pratap Raghuvanshi M.Phil, MHA ContCont Information in the system can be accessedand entered by employees in differentdep artments, s u ch asBilling,Acco u nt,sales,marketing,c u stomer service,Admission, In-Patients Services,performance management,h u man reso u rcedevelopment, andcompensation. Details on any c u stomer contacts can alsobe stored in the system. The rationale behind this approac h is toimprove services provided directly toc u stomers and to u se the information in thesystem. Customer Care, Front Office Management DownloadPrintMobileCollectionsReport Document Report this document? Please tell us reason(s) for reporting this document Spam or junk Porn adult content Hateful or offensive If you are the copyright owner of this document and want to report it, please fo llow these directions to submit a copyright infringement notice. Report Cancel This is a private document. Info and Rating Reads: 7,985 Uploaded: 01/07/2009 Category: School Work Rated: (10 Ratings) Copyright: Attribution Non-commercial Attribution_noncommercial customer Customercare front office hospitals front office hospital customer (more tags) customer Customercare

front office hospitals front office hospital customer Business-Management (fewer) Follow Vijay Pratap Ragh... Share & Embed Related Documents PreviousNext 1. p. p. p. 2. p. p. p. 3. p. p. p. 4. p. p. p. 5. p. p. p. 6. p. p. p. 7. p. p. p. 8. p. p. p. 9. p. p. p. 10. p. p. p. 11. p. p. p. 12. p. p. p. 13.

p. p. p. 14. p. More from this user PreviousNext 1. 108 p. 1 p. 74 p. 2. 26 p. 23 p. 25 p. 3. 18 p. 28 p. 21 p. 4. 11 p. 56 p. 36 p. 5. 25 p. 37 p. 68 p. Add a Comment Submit Characters: 400 eka darmaputraleft a comment good and very smart fot tourism in Bali putu eka stp nusa dua bali 05 / 31 / 2009 Reply rolivermaleft a comment Hi Vijay keep posting it will benefit my students regards Roli 01 / 29 / 2009 Reply Print this document High Quality Open the downloaded document, and select print from the file menu (PDF reader re quired). Download and Print Sign up Use your Facebook login and see what your friends are reading and sharing. Other login options Login with FacebookSpinner_mac_white Signup

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