1. Preface TheperformanceofE//,namelyBSC07&08CellsarebeingaffectedbyLowavailability thatrunrandomlyinbothBSS. Inthiscase,unknownreasonforcesTRXtimeslotstogointosleepingmode,yieldinglowcell availability.Lowcellavailabilitycausescongestiononacell,andconsequentlylowCSSR. ThereportaimstoshowthestageofE//_BSSbefore/aftersoftwareupgrade,aimingto solvetheproblem. Softwareupgradewascarriedouton26thofMay2011. 2. Scope Themainobjectiveofthisreportistoevaluatetheeffectivenessofthesoftwareupgrade proposedbyE//.

yE//. So far improvements were detected in some cells, while in others, are noticeable the inefficiencyofthisprocess. Assessmenttookintoaccountcellswhichmayhaverecurrenceofavailabilityproblemsdueto hardwarefailureordegradation,forthepurposeofisolatingthecaseofstudy. 3. ActionsperformedbyE// BTSSWUpgradetoG10ABSC7/BSC8,suggestedbyE//EngineersforTRX_TimeSlotsleeping purpose. Atotalof607inbothBSC_07&BSC_08wereupgraded. 4. Findings(bymcel) Undesirably,thisproblemaffectsthecellsrandomly,meaningthatcellscanrunforlongtime withoutavailabilityproblems,reasonwhyitrequireslongermonitoringperiodtogetaconcise conclusion. Throughout the report, shall be taken cases of success (mean not degraded until last verification),notsucceeded,andthoserelatedtohardwareproblems. 5. Describingthescenario In this report some successful and unsuccessful cases will be analyzed, and how many indicatorsareaffectedbytheproblem. AcelldailyreportfromFebruaryuntil15thJune,theresultsaredescribedbelow.

5.1BSCLevel Redlineindicatesborder,beforeandafterupgrade.Bellowthesoftwareupgradeimpact,seen fromBSClevel. Before/AfterUpgradeBSC07

Before/AfterUpgradeBSC08

5.2CellLevel:unsuccessfulcases Bellow,unsuccessfulcases,retrievedfromover607cellsofE//_Network;andthepercentage of success or failure will be described in the next pages. Upgrade was performed on 26th of May(verticalredline).

5.3Celllevel:successfullevel Bellow,samplesofstablecells.Thereportwastriggeredfrom01ofFebruaryuntil15thJune; rememberingthatthelowavailabilityphenomenongoesrandomlyoverthecells.Moretimeis alwaysrequiredformoreaccurateconclusion;

6. Softwareupgradeprocessevaluation Asshownintheprevioussnapshots,theprocesshasntservedthepurposeentirely. Table shows the process evaluation, statistically into account that 607 cells were upgraded, bellowthepercentage: Statebeforeaftersw_upgrade Percentage 256stablecellsafterupgrade 42,1% 80 stable cells, even before upgrade 13,1% 271unstablecells(NotSolved) 44,6% The 80 stable cells mentioned in the table, never had low availability problems, from 01 of Februaryuntiltoday. 7. Conclusion/Remarks Theproblemwasnotdefinitelyresolved,ascanbeseen,somecellsremainswithlow availabilityproblems(44,6%),and42,1%itwassucceed,butallsuccesscellsneedmoretime ofsurveillance,becausetheavailabilityissuesoccursrandomly. Remarks: 13,1% of cells will be consider as solved, but those cells even before sw_upgrade,from1ofFebruaryuntiltodayneverhadlowavailabilityproblems.