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Course Name and Code Total Hours Credits ADVANCED OPERATIONS MANAGEMENT OPER2110 45 3 (2008-2009)

Prerequisite(s) Corequisite(s)

Course Description The term operations management refers to the direction and control of the processes that transform inputs into finished goods and services. This function is essential to systems producing goods and services in both profit and non-profit organizations. The goal of the course is to help students become effective managers in todays competitive, global environment. The course will examine operations as a competitive weapon, demand forecasting, supply-chain management, aggregate planning, inventory systems, justin-time systems and material requirements planning.

Course Outcomes The successful completion of this course will enable the student to: 1. Describe operation management areas of responsibility and the contribution of operations management to an organization. 2. 3. 4. 5. 6. 7. Use computer analysis to produce a linear regression forecasting model. Explain the concept of supply-chain management and the requirements and design of a successful supply chain. Develop an operational aggregate plan following a chase strategy, level strategy or mixed strategy. Describe inventory systems for independent demand and the costs and benefits of carrying inventory. Identify the characteristics of JIT (just-in-time) systems that enable the realization of the JIT philosophy. Identify the key concepts of materials planning for dependent demand using MRP (material requirement planning).


Course Name and Code Unit Outcomes Successful completion of the following units will enable the student to: 1.0 Describe Operation Management Areas Of Responsibility And The Contribution Of Operations Management To An Organization 1.1 1.2 1.3 1.4 1.5 1.6 1.7 Define operations management in terms of transformations of inputs to outputs. Describe the three functions of an organization: marketing, operations, finance. Describe a manufacturing operation organization chart. Describe a service operation organization chart. Define the ten critical decisions of operations management. Define productivity, productivity measurement, productivity variables. Explain benefits of linking operations management to customers and suppliers. Heizer Pg. 4. Heizer Pg. 4. Heizer Pg. 5. Heizer Pg. 5. Heizer Pg. 7. Heizer Pgs. 13-17. Davis Pg. 16. ADVANCED OPERATIONS MANAGEMENT OPER2110 (2008-2009)


2.0 Use Computer Analysis To Produce A Linear Regression Forecasting Model 2.1 2.2 2.3 2.4 Discuss forecasting and its importance in operations management. Describe forecasting types: qualitative, time-series analysis, casual relationships. Explain the five components of demand. Summarize time-series analysis methods: simple moving average, weighted moving average, exponential smoothing. Discuss sources of errors and measurements of errors in forecasts. Apply linear regression analysis to forecasting.

Davis Pgs. 328-330. Davis Pg. 330. Davis Pgs. 332-342.

2.5 2.6

Davis Pgs. 342-343. Davis Pgs. 347-351.

Course Name and Code Unit Outcomes 3.0 Explain The Concept Of Supply-Chain Management And The Requirements And Design Of A Successful Supply Chain 3.1 3.2 3.3 3.4 3.5 3.6 Define supply-chain management, inbound and outbound logistics. Discuss briefly the evolution of supply-chain management. Discuss the key requirements for design of a supply chain and the impact of technology on supply chains. Describe typical ERP (enterprise resource planning) systems. Explain the requirements of a successful supply chain. Determine the success of supply chain management with performance metrics including the cash conversion cycle. Davis Pgs. 446-447. Davis Pgs. 448-449. Davis Pgs. 450-460. Davis Pgs. 461-463. Davis Pgs. 464-466. ADVANCED OPERATIONS MANAGEMENT OPER2110 (2008-2009)


4.0 Develop An Operational Aggregate Plan Following A Chase Strategy, Level Strategy Or Mixed Strategy 4.1 Summarize the three time horizons of operational planning: short range, intermediate range and long range. Describe the components of an aggregate production plan. Describe three production planning strategies: pure chase, pure level and mixed. Explain the two types of costs used in aggregate plans: full costs and incremental costs. Prepare aggregate plans using pure and mixed strategies and full and incremental costs. Davis Ch. 14.

4.2 4.3 4.4 4.5

5.0 Describe Inventory Systems For Independent Demand And The Costs And Benefits Of Carrying Inventory 5.1 5.2 5.3 5.4 Introduce different inventory types and reasons for carrying inventory. Describe costs and benefits of carrying inventory. Discuss classical inventory models. Introduce several current methods of inventory management. Davis Ch. 15.

Course Name and Code Unit Outcomes 6.0 Identify The Characteristics Of JIT (Just-In-Time) Systems That Enable The Realization Of The JIT Philosophy 6.1 6.2 6.3 6.4 Describe characteristics of JIT and the underlying Japanese system for productivity improvements. Identify key differences between Japanese and North American implementation of JIT. Explain requirements of a successful JIT implementation. Describe how JIT can be applied with service products. Davis Ch. 13. ADVANCED OPERATIONS MANAGEMENT OPER2110 (2008-2009)


7.0 Identify The Key Concepts Of Materials Planning For Dependent Demand Using MRP (Material Requirement Planning) 7.1 7.2 7.3 7.4 7.5 7.6 Define dependent demand, MPS (master production schedule) and MRP. Describe the purposes, objectives, philosophy of MRP. Explain the benefits of MRP and where it can be used. Define the elements of an MRP system. Introduce the basic calculations involved in and MRP system. Discuss the relationship between MRP and ERP. Davis Pg. 543, 580-582.

Davis Pgs. 583-584. Davis Pgs. 584-585.

Course Name and Code ADVANCED OPERATIONS MANAGEMENT OPER2110 (2008-2009)

Required Student Resources (Including textbooks and workbooks) Davis, Mark M., et al: (2005) Fundamentals of Operations Management (First Canadian Edition), McGraw-Hill Ryerson

Optional Resources Heizer, Jay, et al: (2005) Operations Management (8 Edition), Pearson Prentice Hall

Evaluation In order to successfully complete this course, the student is required to meet the following evaluation criteria: The minimum passing grade for the IAMT degree program is 60%. The mark for this course module will be calculated using the following marking scheme: 35% 65%

Assignments Tests

Other Due to unforeseen circumstances and/or time constraints some topics may be covered briefly or altered. Conestoga College is committed to providing academic accommodations for students with documented disabilities. Please contact the Disability Services Office.

Prepared by

Andrew Campbell


Engineering Technology





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