SUSPENDED TRANSACTION

CTR 14B 19A

SUSPENDED TRANSACTION

CTR 11B

SUSPENDED TRANSACTION

CTR 9B
SUSPENDED TRANSACTION

CTR 39B

SUSPENDED TRANSACTION

CTR 21A

SUSPENDED TRANSACTION

CTR 18A
SUSPENDED TRANSACTION

CTR 9A

SUSPENDED TRANSACTION

CTR 26A

SUSPENDED TRANSACTION

CTR 31A
SUSPENDED TRANSACTION

CTR 5A

SUSPENDED TRANSACTION

CTR 4B

SUSPENDED TRANSACTION

CTR 8B
DELETED LOGBOOK

CTR 19A

DELETED LOGBOOK

CTR 21A
DELETED LOGBOOK

CTR 5A

DELETED LOGBOOK

CTR 34A

DELETED LOGBOOK

CTR 14B
SUSPENDED TRANSACTION

CTR 24C

SUSPENDED TRANSACTION

CTR 28A

SUSPENDED TRANSACTION

CTR 18B
SUSPENDED TRANSACTION

CTR 9A

SUSPENDED TRANSACTION

CTR 24B

SUSPENDED TRANSACTION

CTR 25B
 SUSPENDED TRANSACTION

1. CHANGE OF MIND
*. Item change due to color, size, style defecticve of damaged item
* Change of tender type
* Request for separate Tape Receipt
* To get additional or lessen items
* Late presentation of DRA

2. LACK OF CASH

3. INCORRECT PRICE TAG INFORMATION

* Code not found
* Wrong department / class, SKU or barcode
* Wrong item description
* Wrong price displayed on the POS
* No sale tag
* Double price tag
* NO identifying tag or discount
* Discount not programmed

4. INCORRECT PREPARATION OF DOCUMENTS

* Wrong DRA Information
* Wrong use of invoice type
* Incomplete document issued
* No DRA presented for replacement item with discount

5. ATM / CREDIT CARD PROBLEM

* Insufficient funds
* Declined card
* Requires voice authorization
* Pick up / lost / suspended card
* Credit limit exceed
* Invalid cards
 VOID TRANSACTIONS (DELETES)

1.WRONG ITEM ENTRY 4. GC ERRORS

*Over/under punching of items *Over redemption of GC
*Wrong item scanned *Wrong pick-up of previous balance
*Wrong entry of dept. /class,SKU of barcode *Processed invalid GC's
*Failure to separete items with invoice and without invoice *Wrong location of validation
*Wrong documents validated (GC instead of GCRS)
2. ERROR ON POS PROCESSING / KEYING SEQUENCE
*Failure to sign on /off 5. CHARGE TRANSACTION ERRORS
*Lack of paper tape *Wrong manual drafts used
*Failure to process excess tender *Validation overlapped on amount/approval code
*Accepted tender not allowed in the counter *Validation incomplete set of documents copies
*Wrong tender type/amount *Failure to check validity of card
*Failure to enter reference no. for furniture transactions, *Wrong card swiped
manual invoice and info slip
*Failure to validate documents (info. Slip, manual invoice JOF) *Wrong location of validation
*Wrong manual entry of account no.
3. DISCOUNT / RETURN ERRORS *Wrong amount entered in th T7
*Wrong discount processing sequence *Below minimun required for charge transaction
*No discount rate/amount given *Customer is not the owner of the credit card
*Wrong discount rate/amount given
*Failure to press [DISC EXEMPT] key 6. MACHINES/ PRINTER ERROR
*Failure to press [ITEM RETURN] key *Overlapping or incomplete validation due to printer error
*Wrong discount transaction code entered *Incomplete printing or no print on generated tape receipt
*Processed unauthorized discount/ return *No tape receipt generated
*Failure to process discount of returned item *Wrong account no. printed on salesdraft
*Failure to enter DRA no.
*Double discount 7. SELLING ERROR
*Incorrect price attached to the item (should be sale tag)
*Wrong no. discount rate programmed