Retail

Simple | Intuitive | Flexible | Complete

End-to-end Solution for Retail

The retail industry has been facing major changes over the last years: installation costs have soared, land prices continue to fluctuate from year to year, making it difficult to rely on financial forecasts, whilst local retailers increasingly resemble those in Western Europe, facing the pressure from major international brands which partner with major retailers.

The activity has become so complex and diversified, that keeping control of margins, reducing operational costs, streamlining the personnel and increasing customer loyalty through complex communication programs are impossible to achieve without the help of integrated software.

As part of the companys positioning strategy as a leading provider of retail information systems, Charisma has developed, in over 10 years of presence in the industry, a complete package of software solutions, fully integrated, covering all critical processes of a retailer, regardless of its size or complexity. In order to provide the clients with complete solutions, Charisma also offers a wide range of IT services: consulting, project management, customized software development, system integration, operational support and training.

Standardized solution
for leading retail companies
TotalSoft understands the specific challenges of the retail industry and therefore supports companies of any size and activity field, as well as their key decision-makers, with the help of advanced management and activity control tools. Charisma Retail module is the most complex and popular POS (Point of Sale) solution in Romania, especially because of the flexibility in rapidly covering each operational requirement of a point of sale. The solution allows product sales optimization through different means (cash or/and credit card/gift vouchers/value tickets by EFT POS), being designed to facilitate the management of the sales documents and financial instruments occurring in the direct relationship between the store and the end consumer.

Modules
Integrated Retail Solution
Business Applications
CRM Document Management Collection SFA Sales Budget Management Accounting

ERP
Purchases Foreign Trade Inventory Management Asset Management

HR
HR & Payroll

Self-Service Cost Control

Cash Flow

HCM Portal

Treasury

Timesheet Online Commerce (eShop) Intranet

Retail

Charisma Analyzer

Retail

En-detail sales to end customers are permanently subjected to the pressure of buyer's preferences, purchasing power, fluctuant demands, compliance with new legal regulations, both local and international. Regardless the business size or area of the retailer, from a small store to a national or multinational chain, everyone aims to grow its business and to strategically position by achieving market share, ensuring customer and personnel loyalty, by the flexibility of the commercial policies, with minimum purchasing costs and a centralized reporting of the retail network operations.

Financial and Operational Benefits

Increases the sales Thanks to a fast identification of sales downtime and peaks, the solution plays a critical part in increasing the sales and profitability of the company with package offers and promotional products to meet any preference and financial capability. Increases the efficiency and develops the business By reducing overtime and payroll costs, by integrating the company data into a centralized database and automating the management and operational processes, the Retail module increases the operations' efficiency and supports the business development. Increases customer loyalty Charisma Retail supports customer loyalty through cards with bonus points, as well as promotions, discounts or reduction of the sales time.

To give an example, before implementing Charisma, if we asked for a report at 14.00 I receive it at 17.00, now I receive it at 14.02 and the information is much clearer and reliable.

Arsis Trading
Alin erban CEO

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Features
Increases the efficiency of the sales process by: n automatically selecting the product / service in the sales document; n configurable pricing policy; n eliminating "out-of-stock" situations and removing faulty inventory management; n receiving methods: cash, value multiple tickets, card, gift vouchers; n direct sales on invoice; providing n total or partial returns, enabling compensations of products for sale; n operational sales closing, similar with cash register closing; Marketing advantages by: n programs - issuing loyalty cards Loyalty (defining, issuing, distributing, managing), both in store and by regular mail; n promotional campaigns; Sending n price management with the Efficient possibility to set up and use discounts; Interface with any cash register: n ergonomics via Touch Screen Increased Ready; configurable and user-friendly interface that enables the operation both using the keyboard and directly touching the screen; n The advantage of using composite products by automatically suggesting the kit in case of separate sale of basic items, by parallel tracking the sales by kit or basic items; n Stock monitoring by composites; n to generate invoices upon Possibility request, after the fiscal receipt was issued; n process management; Inventory n process management at sale Reception points; n the product reservations Managing based on proforma invoices; n by multiple criteria Selection barcodes, scanner, manual search by code, name, batch, provider, stock logistics features etc.; n Sales returns management, either partial or total; n for large retail chains, thanks Designed to its multi-store capacity and real-time integration with Charisma ERP; n Automatic generation of documents related to product compensation; n and fast access to the cash Secure register record; n and daily closing of sales Reporting from operational point of view; n Customized document printing; n Generating real-time reports: n Sales reports; n reports; Inventory n records; Daily sales n Sales Reports vs. Inventory by site Reports; n regarding tracking and Reports reimbursing the value tickets; n regarding the loyalty cards the Reports cards issued in the business unit, the amount of the granted discounts; n / off-line work. On-line

Solutions and Benefits

ERP solution perfectly compatible with retail specificities Charisma ERP has a modular architecture, extremely flexible and highly configurable, especially designed for the optimization of the management of complex organizations, regardless of their size. The solution offers a unique view over the entire activity, allowing the reduction of operational costs, integration of workflows and increase of companys agility. Charisma Core Business is the basic package of the ERP solution. The solution consists of eight distinct modules, natively integrated adapted for critical processes in the retail industry: Accounting, Treasury, Asset Management, Purchases, Inventory Management, Budget Management and Foreign Trade. Advanced customer and partner relationship management Any company, regardless of its size or activity, interacts with customers and manages basic information about them, such as names, addresses, contracts, purchase history, invoices, payments etc. Whether they use specialized software solutions or other methods, each company aims for customer's satisfaction. Charisma CRM solution ensures a proper link and centralization between communication, daily tasks or sales team meetings, with opportunities and prospect customers; it provides overviews and optimizes the entire sales process for companies that do not have an efficient business reporting system.

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Integrated business management solution for company representatives With the help of Charisma Mobile SFA, the management now has full, realtime visibility on the sales process. The solution is tailored to each organization, regardless of its size or business field, by automating the sales processes. Thanks to its integration with Charisma ERP or with any other ERP or CRM system, the solution completes and optimizes the management, operational, marketing and the company's commercial strategy flow of the company. Integrated document management solution Charisma Document Management provides simple and automated management of any type of content, regardless of its format. The product integrates natively with Charisma ERP or online & offline ERP or PSA solutions, offering an exceptional flexibility and configurability. The solution includes features such as document scanning, saving, archiving, history, versioning, reporting, access level definition according to the permissions granted by the administrator or based on approval flows.

Human Resource Management Charisma HCM is an integrated software solution package, dedicated to human resource management, personnel cost management and human capital development investments. The solution provides the management of the employees and their positions in the hierarchy, the parameterization and implementation of payroll calculation, salary types, benefits, sick leaves, holidays, withholdings, as well as generation of payroll budgets, submission of files to the Working Inspectorates and statements to the State budget, performance assessments, competence tracking and development, trainings management and many more. Charisma HCM is one of the most advanced software solution for human resource management in Romania, including over 10 years of experience in various market verticals. Charisma HCM solution supports over 10% of the active workforce in Romania.

Comprehensive Debt Collection solution Charisma Collection is the only tool dedicated to debt collection, which is natively integrated with ERP, HR or CRM solutions provided by most powerful providers in the world. This is a powerful software solution, designed for managing all debt collection activities, as well as for the repossession and remarketing process for retail companies. This platform will lead to an increased efficiency of the debt collection process in retail sector .

Industry leading business intelligence solution Charisma Analyzer is dedicated to the retail sector and supports the decisional process, by providing information and statistics comparisons based on financial indicators specific to retail company. The solution maximizes the profit of retail institutions of any size, thanks to a complete set of analysis tools (scorecard, analytic grid, analytic chart, reports and configurable dashboards). Charisma Analyzer is natively integrated with Charisma ERP and benefits from the best performing technology in the world, developed by Tableau Software, the BI software solutions market leader, through an efficient implementation and reduced time to adapt to the customers requirements. Users waste precious time generating flawed reports and analysis, created from heterogeneous data sources or because they are facing a lack of communication with the companys IT specialists. Charisma Analyzer allows users full freedom of movement with respect to data analysis, by removing barriers, thus increasing transparency on the entire process.

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Self Service Given that any retail company spends on average 10,000 Euros per call-center hours / month on providing information about the latest invoices issued to customers or about promotional offers, or on printing thousands of documents required periodically , the need for an urgent adoption of a partner self-care solution is well-understood by most managers. Charisma Self Service is a fast and efficient communication platform between the organization and the business partners, customers or providers, that reduces the operational costs of the customer service departments, increases satisfaction and customers loyalty, increases the efficiency of marketing efforts and creates new revenue channels.

Cost Control The efficiency of a retail company is given by the importance the management allocates to managing the budgets and expense execution, both in economic contraction periods and during an economic boom. Charisma Cost Control is a product especially designed to help companies manage the flow of operational costs and contracts with the suppliers. The product optimizes the purchasing flows, from structuring the budget, managing the expense requests, managing and developing the relationships with suppliers to tracking the contracts and their completion under the best terms. The solution helps companies that want to have an actual control of the purchasing process, as well as the management flow of operational costs and contracts with the suppliers. The product includes a suite of standalone applications (eExpense Approval, eProcurement, Supplier Contract Management), perfectly integrated with Charisma ERP or with any other ERP system.

Online commerce solution eShop Charisma e-Shop is an advanced software platform, especially designed to help trade efficiently and profitably products and services in the online environment, without time or space restriction. Through this portal, the customers can post different order types, and the administrator can add new products and services. The solution includes the possibility of selling products and services based on loyalty points, provides advanced search functions, display filters, stock availability alarms, showing most bought products or the products viewed by the buyer, all based on a professional design, adapted to each distributor' needs.

Intranet Charisma Intranet is an advanced technical solution, based on MS Office SharePoint Server 2007 technology, which provides a collaborative environment for the employees in the retail field. The solution allows the exchange of professional or personal information via forums and blogs, significantly contributing to the development of a healthy, professional internal culture, where the critical information is only few clicks away.

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References
MIC.RO
"We wanted to offer an alternative to the Romanian copy-paste market trade imported from other European areas, without considering the cultural and traditional ways in which Romanians interact with the merchandise. Currently, the MIC.RO chain stores generate daily over 4 million transactions, and in order to control the system, we needed the information to be delivered in real time and in an intelligent format, avoiding thus losing time with complicated analysis. We chose TotalSoft for a pilot project, being convinced that the Romanian mind could build an integrated and efficient IT solution for controlling such system. Beyond the technology used, the most important achievement of the project is the integrated and empathized working manner of the two teams. Dan Ionescu CEO Mercadia Holland BV

Cosmote
We chose Charisma because it was offering a very short implementation time, as well as a great priceperformance ratio. Thanks to this partnership, TotalSoft has won a great experience in the telecom area, and Cosmote Romania has optimized its business processes. Sergiu Dumitracu Business Application Manager

Carrefour Romnia
"We consider that we have achieved our target, i.e. having an online database which is unique for all our stores, containing all the information required for human resources, payroll and timesheet. As a major benefit, we have to mention the possibility of continuously developing and adapting the program to our specific needs." Ana Dumitru HR Manager

Hervis Sports Romnia

We sought a partner to take the entire responsibility of human resources and payroll activities, while giving us the freedom to focus on national expansion plans. Choosing TotalSoft was influenced by multiple good references that the company has in payroll outsourcing, as well as by the fact that the company uses a highly market-rated software platform. Ctlin Pozdarie General Manager

Dona Pharmacies
We are opening new pharmacies each week and the number of employees is continuously increasing. Our HR department is due to constantly manage its activities efficiently and in less time. Charisma plays a crucial role in this respect. Maria Coma HR Manager

TotalSoft Headquarters Global City Business Park 10 Bucharest - Nord Street Building O2, 8th Floor, Voluntari, llfov County Romnia P: +4021 335 17 09 F: +4021 335 17 12 E: office@totalsoft.ro W: www.totalsoft.ro W: www.charisma.ro

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TotalSoft 2011