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Airline Reservation System

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Acknowledgement

First and foremost, we would like to thank to our supervisor of this project, Miss Shyamala for the valuable guidance and advice. She inspired us greatly to work in this project. Her willingness to motivate us contributed tremendously to our project. We also would like to thank her for showing us some example that related to the topic of our project.

Besides, we would like to thank the authority of Multimedia University (MMU) for providing us with a good environment and facilities to complete this project. Also, we would like to take this opportunity to thank to the Centre of Affiliated Diploma Programme (CADP) of Multimedia University (MMU) for offering this subject, Computing Project. It gave us an opportunity to participate and learn about the operation of flights ticket reservation. In addition, we would also like to thank Malaysia Airline System (MAS) which provide us valuable information as the guidance of our project.

Finally, an honorable mention goes to our families and friends for their understandings and supports on us in completing this project. Without helps of the particular that mentioned above, we would face many difficulties while doing this project.

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Table of Contents
ACKNOWLEDGEMENT....................................................................................................................1 TABLE OF CONTENTS......................................................................................................................2 LIST OF TABLES ................................................................................................................................4 LIST OF FIGURES ..............................................................................................................................4 MANAGEMENT SUMMARY ............................................................................................................5 PART 1: INTRODUCTION.................................................................................................................7 1.1 Overview.........................................................................................................................8 1.2 Project Objectives ...........................................................................................................9 1.3 Project Goals .................................................................................................................10 1.4 Project Scope.................................................................................................................11 1.5 Gantt Chart I..................................................................................................................12 1.6 Project Milestones I.......................................................................................................15 1.7 Gantt Chart II ................................................................................................................16 1.8 Project Milestones II .....................................................................................................19 1.9 Team Organization........................................................................................................20 1.10 Project Standards and Procedures .................................................................................21 1.11 Documentation Format..................................................................................................26 PART 2: CASE STUDY AND LITERATURE REVIEW...............................................................27 2.1 Primary Study................................................................................................................28 2.2 Why ARS is Needed .....................................................................................................29 2.3 Existing Systems ...........................................................................................................31 2.4 ARS Concept and Features ...........................................................................................34 2.5 Software and Tool Involved..........................................................................................36 PART 3: SOLUTION .........................................................................................................................37 3.1 Problem Statement ........................................................................................................38 3.2 System Requirement .....................................................................................................39 3.3 Entity Relationship Diagram.........................................................................................40 3.4 Data Dictionary .............................................................................................................41 3.5 Relationship Diagram....................................................................................................44 3.6 Data Flow Diagram .......................................................................................................45 PART 4: SYSTEM PREVIEWS........................................................................................................47 4.1 View of Screen Design..................................................................................................48 4.2 System Screen Shots and Explanations.........................................................................50 4.2.1 Splash Screen ...........................................................................................................50 4.2.2 Staff Login Screen....................................................................................................51 4.2.3 Manager Login Screen .............................................................................................52 4.2.4 Main Screen for Airline Manager.............................................................................53 4.2.5 Main Screen for Ticketing Staff ...............................................................................54 4.2.6 New Airline Manager Information Screen ...............................................................55 4.2.7 New Ticketing Staff Information Screen..................................................................56 4.2.8 New Flight Information Screen ................................................................................57 4.2.9 Make Reservation Screen .........................................................................................58 4.2.10 New Passenger Information Screen.....................................................................59 4.2.11 Cancel Reservation ..............................................................................................60

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4.2.12 4.2.13 4.2.14 4.2.15 4.2.16 4.2.17

Query of Airline Manager Information Screen....................................................61 Query of Ticketing Staff Information ..................................................................62 Query of Flight Information Screen.....................................................................63 Query of Passenger Information Screen ..............................................................64 About Screen .......................................................................................................65 Sample Reports....................................................................................................66

PART 5: SYSTEM TESTING ...........................................................................................................67 5.1 Test Plan........................................................................................................................68 5.2 System Testing ..............................................................................................................70 PART 6: DEVELOPERS PROGRESS WORK..............................................................................72 6.1 Contribution of Lee Heng Leng ....................................................................................73 6.2 Contribution of Agnes Khoo Boon Yan........................................................................75 6.3 Contribution of Teh Pei Yee .........................................................................................77 6.4 Contribution of Kimberly Lo Sze Yie...........................................................................79 6.5 Developers Weekly Log ..............................................................................................81 PART 7: CONCLUSION ...................................................................................................................85 7.1 Conclusion ....................................................................................................................86 7.2 System Limitations........................................................................................................88 7.3 Further Enhancements...................................................................................................90 PART 8: BIBLIOGRAPHY ...............................................................................................................91 PART 9: APPENDIXES.....................................................................................................................93 Appendix A: Minutes of Meeting................................................................................................94 Appendix B: Request Interview Letter ......................................................................................106 Appendix C: Interview Questions .............................................................................................108 Appendix D: Interview Session.................................................................................................111 Appendix E: Test Script ............................................................................................................118 Appendix F: Client/Server Setup Guide ....................................................................................125

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List of Tables
TABLE 1.1: PROJECT MILESTONES I.............................................................................................15 TABLE 1.2: PROJECT MILESTONES II ...........................................................................................19 TABLE 1.3: DOCUMENTATION FORMAT .....................................................................................26 TABLE 3.1: DATA DICTIONARY.....................................................................................................43 TABLE 5.1: TEST PLAN.....................................................................................................................69 TABLE 6.1: LEE HENG LENGS WEEKLY LOG ............................................................................81 TABLE 6.2: AGNES KHOOS WEEKLY LOG .................................................................................82 TABLE 6.3: TEH PEI YEES WEEKLY LOG....................................................................................83 TABLE 6.4: KIMBERLY LOS WEEKLY LOG ................................................................................84

List of Figures
FIGURE 1.1: GANTT CHART I..........................................................................................................14 FIGURE 1.2: GANTT CHART II ........................................................................................................18 FIGURE 1.3: TEAM ORGANIZATION..............................................................................................20 FIGURE 3.1 ENTITY RELATIONSHIP DIAGRAM .........................................................................40 FIGURE 3.2 RELATIONSHIP DIAGRAM.........................................................................................44 FIGURE 3.3 CONTEXT DIAGRAM...................................................................................................45 FIGURE 3.4 DFD LEVEL 0 DIAGRAM..........................................................................................46 FIGURE 4.1: VIEW OF SCREEN DESIGN FOR AIRLINE MANAGER .........................................48 FIGURE 4.2: VIEW OF SCREEN DESIGN FOR TICKETING STAFF ............................................49 FIGURE 4.3: SPLASH SCREEN .........................................................................................................50 FIGURE 4.4: LOGIN SCREEN ...........................................................................................................51 FIGURE 4.5: MANAGER LOGIN.......................................................................................................52 FIGURE 4.6: MAIN SCREEN FOR AIRLINE MANAGER...............................................................53 FIGURE 4.7: MAIN SCREEN FOR TICKETING STAFF .................................................................54 FIGURE 4.8: NEW AIRLINE MANAGER INFORMATION SCREEN ............................................55 FIGURE 4.9: NEW TICKETING STAFF INFORMATION ...............................................................56 FIGURE 4.10: NEW FLIGHT INFORMATION SCREEN.................................................................57 FIGURE 4.11: MAKE RESERVATION SCREEN..............................................................................58 FIGURE 4.12: NEW PASSENGER INFORMATION.........................................................................59 FIGURE 4.13: CANCEL RESERVATION SCREEN .........................................................................60 FIGURE 4.14: QUERY AIRLINE MANAGER INFORMATION SCREEN .....................................61 FIGURE 4.15: QUERY OF TICKETING STAFF INFORMATION ..................................................62 FIGURE 4.16: QUERY OF FLIGHT INFORMATION SCREEN ......................................................63 FIGURE 4.17: QUERY OF PASSENGER INFORMATION SCREEN..............................................64 FIGURE 4.18: ABOUT SCREEN ........................................................................................................65 FIGURE 9.1: CLIENT/SERVER CONNECTION.............................................................................125

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Management Summary

Airline Reservation System (ARS) is specifically develop to help an airline to manage the reservations of the flight tickets. It has user-friendly menu driven environment to ease the use of the system. It enables productive and effective flight reservation. Passengers make flight reservations through ticketing staff, who can access a centralized system to check on flight details. The system able to create flights, delete flights and reserve seats for passengers according to their requested destination, date and time. It can also generate printed report on flight, passenger, airline manager and ticketing staff.

The project is developed in the final trimester of our Diploma Information Technology program. We divided this trimester into two where the first half session of the trimester would be used to do the interim report such as initiation, planning and the prototype of the system. During this session, we also defined the objectives of our project, goals, scopes and problem statements so that we can complete the project easily referring to it. Gantt chart and milestones were also specified to guide our schedule to keep track of time we used in developing the system. Besides, we also have done some researches on the airline reservation system and its websites namely http://www.mas.com.my, http://www.airasia.com, and etc. We have conducted a visit to Malaysia Airline (MAS) for the background studies about airline reservation system. The existing airline reservation system is a non-graphical user interface system.

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The system that we developed is using Microsoft Visual Basic 6.0 and the database storage is managed by Microsoft SQL Server 2000. This system requires a minimum of Pentium III 500 MHz or compatible, 128 MBRAM (minimum) / 256 MBRAM (recommended) and 800 MB of hard disk space. Software required includes, Windows Operating System either 98/2000/XP for the client side, Microsoft 2000 Server for server side, Microsoft Visual Basic 6.0 and Microsoft SQL Server 2000.

On the second half of our trimester, we have to complete the final report, implement and test on the system. We do some reviews on the systems prototype and then make changes to enhance the system. Then, the system is connected to the airline reservation database. Team leader is monitoring overall project and divided tasks for all members. Programming leader in charged of programming activities such as writing coding to perform specific functions. Database manager managed the database and did all data entries. While the document manager, is handling all documentation for final report. After completing the system, test was conducted to ensure no errors and bugs occurred. The system limitation is also defined for maintenance and further enhancement in future.

At the end of trimester, the project was successfully developed. Though we faced problems during the development of project, but we able to find solution and finished the project before due date and as planned in the Gantt chart.

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Part 1: Introduction

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1.1 Overview

The purpose of the Airline Reservation System Project is to build an application program, which an airline could use to manage the reservation of airline tickets. Passengers make flight reservations through the ticketing staff of the airline, who can access a centralized system to check on flight details. The system able to create flights, delete flights and reserve seats for passengers according to their requested destination, day and time.

The system interfaces to the ticketing staff and the airline manager. The staff accesses flight data for passenger to consider a trip, and make reservations according to passengers preferences. It searches all flights with a given origin and destination airport. For each flight found, the system displays the flight number, arrival and departure time and the seat capacity. The reservation is according to customer desire. Reservation must be done within specific time that set by the airline before the flight. The airline manager is responsible to maintain the flight schedule. He has the authority to change the fare for a flight, departure, arrival date and time. He is also able to schedule new flights and drop the flight from schedule. Airline manager has the authority to insert new user or ticketing staff for the system.

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1.2 Project Objectives

There are several main objectives for this project:

To improve efficiency of flight reservations and ticket sales. To improve the processing of reservations and purchases. To provide up-to-date information for enquiries. To gain trust from passengers by improving customer services. To gain more loyal passengers by providing promising results. To help airline make more profit by having more returning passengers. To make the airline more competitive and up-to-date with other airlines. To reduce cost of the airline by decreasing counter of selling tickets. To report on flight status and sales performance.

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1.3 Project Goals

The primary goal of this project is to help the passengers make flight reservation. The system will be able to find all the flights fulfilling a passengers needs. It is also capable to search all flights with a given origin and destination. The system displayed the arrival and departure times, the price, and the flight number for each flight it finds. Then, the passenger will decide the flight reservation based on the displayed information.

The secondary goal is to provide a means for the airline manager to manage the flights. The airline manager will be able to schedule new flights, drop flights from the schedule and change the fare for a flight. Manager will also have clearer and better view about the flight schedule. The manager can decide to add flights if there are high demand of reservation at a certain time (e.g.: festive season). This system is capable to increase the sales performance by providing daily/weekly/monthly sales report.

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1.4 Project Scope

This system worked in administration and ticket reservation department in an airline. In ticket reservation department, the staff will use this system to help passenger for daily ticket reservation. To reserve a flight seat, the ticketing officer helps passenger seek for flights according to the passengers desire location, departure time and arrival time. After the flight confirmation is done, ticketing staff will ask for passenger information to make the flight reservation. The passengers will then received a printed reservation coupon and then make their payment in the sales counter. In administration department, the manager can use this system to generate real time report according to the request of the manager. The report is viewable by manager level only. The administration departments manager can do modification on flights, cancellation and addition of flights.

This project will be divided into five main modules according to its features so that it would be easy for task separation and systematic development procedures. The modules are Flight, Reservation, Airline Manager, Ticketing Staff and Passenger. The features and documentation will be within the bound of these modules mentioned which provides the clear scope of this project.

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1.5 Gantt Chart I

The first session of our project is to develop the systems prototype and interim report. We divided the first session of tasks into six different parts from project identification until presentation. The first task is Project Identification and Selection, which starts on 18th of December 2003, four of us, had discussed on few topics and we finally decided to work on Airline Reservation System.

The first task, Project Identification and Selection is expected to spend two days to complete. The following task is Project Initiation and Planning, we start to develop project plan and it includes the Gantt chart, Team Organization, and Introduction to our project. Then, our next task is to work on Literature Review. We search for existing reference for the system and project. Besides, we will also conduct a research on proper tools that we should use to construct a system for Airline Reservation System. This task is expected to finish in a week or twelve days. We will make a visit to Malaysia Airline office, situated at Kuala Lumpur.

On 3rd January 2004, we planned to start a crucial task which is Analysis and Design. At first, we have to analyze the requirements for this project and then we starts to design Entity Relational Diagram and Data Flow Diagram. It will consume most of the time in this task followed by drawing context diagram. The Analysis and Design is expected to finish on 12th of January 2004. The final task before presentation is developing Prototype and Report, a prototype will be developed and it

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will consume most of the time while finalizing report will be the minor part in this task. From 3rd of February 2004, we will finalize all the tasks we have done and prepare for the presentation and it should be completed in not more than two weeks.

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Figure 1.1: Gantt Chart I

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1.6 Project Milestones I

In the milestones table, it is mainly divided into two major phases, which the first phase complete by 6th February 2004 while the second phases is expected to be completed by 16th of March 2004 including the Presentation II. In first phases, it will be sub-divided into six tasks and the completion date for each task is stated as the table below.

No. 1 2 3 4 5 6

Tasks Project Identification and Selection Project Initiation and Planning Literature Review Analysis and Design Prototype and Report Presentation 1
Table 1.1: Project Milestones I

Milestone/Date complete 19th December 2003 3rd January 2004 13th January 2004 12th January 2004 15th January 2004 6th February 2004

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1.7 Gantt Chart II


The second session of this project starts after the submission of interim report and prototype. We will start to prepare the final report. We divided our tasks mainly on seven different parts from Review on Preview Project Work until Presentation.

The first task that we need to do is Review on Preview Project Work which starts on 2nd of February 2004, all group members will carefully construct a full Review on Preview Project Work. We will analyze what problems are to be solved and what improvement to be made and design a new project plan. The first task will be expected to spend eight days to complete.

The following task is Update Plan and Requirements. After completing the review session, we will have the final update for our plan and project requirement. This plan will 100% meet our target in development a successful Database CASE tool. This task will expect to spend five days to complete.

Then, our next task is System Design which is Database and Software Architecture. We will construct a database to the system. For the purpose of enhancement; we will design on screen and repair the data model. This task is expected to finish in eight days.

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The next task is Prototype & Review of major Modules. We will continue to work on the prototype which we have done during the interim report week. Before starting the initial system coding, we will carefully formulate a review of major modules. It expected to finish on 2nd of March 2004.

After the implementation phase, we will go through the testing phase by constructing a Test Plan and Test Data. We will create an acceptance test and begin system debugging if problem occurs. This Test Plan and Test Data are expected to finish on 7th of March 2004.

The following task is Final Report and Testing Evaluation. In this testing phase, we will continue on our final report, system testing and system evaluation. We will concentrate on the Final Report as well as System Completion towards the end of project development. We need to prepare a well written and high-quality final report.

The final task is the presentation of the project. A good preparation on this presentation phase will insure a grade that fairly represents the project work that we have done. Thus, we will focus on the preparation in order to manage a well organized and polished presentation.

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Figure 1.2: Gantt Chart II

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1.8 Project Milestones II

The second phase of milestones is as shown as below. The completion date of project is on the date of 16th March 2004. This second phase is sub-divided into seven tasks and the completion date for each task is as shown.

No. 1. 2. 3.

Tasks Review on Preview Project Work Update Plan and Requirements System Design (Database & Software Architecture) Prototype & Review of major Modules Test Plan and Test Data Final Report & Test Evaluation Presentation 2

Milestone/Date complete 10th February 2004 14th February 2004 23rd February 2004 2nd March 2004 7th March 2004 11th March 2004 27th March 2004

4.

5. 6. 7.

Table 1.2: Project Milestones II

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1.9 Team Organization

To develop the Final Year Project, we have formed a team with four members where each of us is going to spread the tasks in order to do the project in a systematic way. The Four positions for the completion of this project are Team Leader, Programming Leader, Database Manager and Document Manager.

After discussion, the position assignments are as below: Team Leader Miss Lee Heng Leng Programming Leader Miss Agnes Khoo Boon Yan Database Manager Miss Teh Pei Yee Document Manager Miss Kimberly Lo Sze Yie

Figure 1.3: Team Organization

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1.10 Project Standards and Procedures

To complete a quality group project, all group members should cooperate and enjoy working in a team. One should contribute his or her knowledge and skills to the project. All members are responsible in attending every meeting. The meetings were held formally and the Database Manager takes the minutes.

As our team members have been assigned individual position to complete the Final Year Project, each of us has specific jobs/tasks that need to take care during the implementation of the project.

Team Leader Miss Lee Heng Leng

The Team Leader of our team Miss Lee Heng Leng. She is responsible for all the activities that are going to take and involve complete the development of Airline Reservation System.

Responsibilities for Miss Lee Heng Leng as a Team Leader are: Responsible to communicate with Lecturer for project information. Responsible for the meeting time of that available for group members to discuss and develop project.

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Special rights in making final decisions if the team is unable to reach a decision. Encourage members to create and feel creative when they work with the program.

Encourage members to produce to their best ability. Manage and Coordinate the Project Activities. Submitting project reports on time. Research in the project areas. Assign appropriate tasks to members according to their responsibilities and ability.

Brainstorming of new ideas Final compilation of interim report. Prepare a software development schedule for team members to follow. Assign programming tasks to team members and assist them if they face any programming problem during software development.

Design ER Diagram, Data Flow Diagram and Context Diagram during design phase.

Guide group members in programming-related tasks and Database related tasks. Ensure the program adhere to design specification. In charge in Concept Design.

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Programming Leader Miss Agnes Khoo Boon Yan

The Programming Leader of our team is Miss Agnes Khoo Boon Yan. As a Programming Leader, she is responsible conducting the programming activities.

Responsibilities for Miss Agnes Khoo Boon Yan as a Programming Leader are: Responsible for conducting the programming activities. Plan, coordinate and control the software development tasks. Explore and develop skills to use programming tools. Guide group members in programming-related tasks. In charge of Concept Design. Prepare the proposed solution part including software architecture, system architecture, class specifications of interim report.

Approval of any updating/changing of the program. keep master copy of the software. Select appropriate programming language used to develop the program. Frequently check the master copy of document to ensure any updating of the program are updated in the documentation as well

Combine the program at the last phase of software development

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Database Manager Miss Teh Pei Yee

The Database Manager of our team is Miss Teh Pei Yee. She is responsible for data collection activities that are going to take during the development of Airline Reservation System.

Responsibilities for Miss Teh Pei Yee as a Database Manager are: Responsible to record minute of meeting. Responsible for project standards and Procedures. Responsible for the project schedule of Gantt chart. Identify documentation standards and ensure that documents are ready in time and in precise manner by following the schedule of Gantt chart.

Data collection. Functional requirement and analysis. Database design and maintenance. Responsible to Implementation plan.

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Document Manager Miss Kimberly Lo Sze Yie

The Document Manager of our team is Miss Kimberly Lo Sze Yie. She is responsible for all the documentation activities that are going to take during the development of the Airline Reservation System.

Responsibilities for Miss Kimberly Lo Sze Yie as a Document Manager are: Responsible for documentation activities including hardcopy and softcopy. Plan the document preparation tasks. Documentation backup. Final checking of all documents Save master copy of all project documents Prepare introduction, objective, conclusion of interim report. Coordinate report preparation tasks. Final compilation of interim report Distributed and assigned parts of the documents belong to each member according to their position and responsibilities

Collect and combine documents from members which has completed Summarize and finalize the overall documentation of project to all group members.

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1.11 Documentation Format

The table below shows the standardized formatting for pages throughout this report:

Subject Chapter Heading Fonts Sub-Chapter Heading Fonts Sub of Sub-Chapter Heading Fonts Figures / tables caption Header and Footer Paragraph Fonts Paragraph Spacing Header and Footer Margin from edge Top Margin Left Margin Right Margin Bottom Margin

Types Times New Roman, Size 26, Bold Times New Roman, Size 16, Bold Times New Roman, Size 12, Bold Times New Roman, Size 10, Bold Times New Roman, Size 10 Times New Roman, Size 12 Double Spacing 25mm 40mm 40mm 25mm 25mm
Table 1.3: Documentation Format

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Part 2: Case Study and Literature Review

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2.1 Primary Study

Airline Reservation System (ARS) is developed to help an airline make reservations for passenger. Its must capable to load and maintain the schedule of flights run by the airline. For each flight, the system maintains the information on origin and destination airports, the arrival and departure times, aircraft type (with its seat capacity), the fare, the flight number, and the flight date.

Besides, the system loads and maintains the seats reserved for every given date of the flight, and the list of passenger reservations. The system interfaces with the ticketing officers and the airline managers. The ticketing officer accesses flight data for the passengers considering a trip, and make reservations according to passengers' preferences.

Implementation of ARS will definitely brings lots of benefits for the airlines. The system also eases the sales of ticket and increases its revenue.

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2.2 Why ARS is Needed

With Airline Reservation System implemented, the airlines may be subjected to many benefits, the benefits are as listed below: -

Increase in Sales of Tickets

With Airline Reservation System, we can track our passengers purchasing preferences and with this we can promote special flight packages to our existing passengers. Passengers reservations patterns can also be used to determine the marketable flight and then try to provide more flights and services to fulfill the high demand. Besides, ARS is also capable in increasing passenger loyalty and satisfaction by providing good reservation and services.

Reduce in Time and Cost

Traditional paper reservation records have many drawbacks: they can be incomplete, torn, worn, misplaced, or lost. They also require a lot of storage space in addition to requiring extensive administrative time from user. With the implementation of ARS, it will prevent data lost with back-up function and decrease in cost and time. It can increase the speed of searching, processing and making reservation. Thus, it gives satisfactory to passengers. From the data stored in the system, it is capable to generate

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daily/monthly sales report automatically. Users do not have to waste their time to generate the report manually.

More Organized Information

Flight ticket reservation method has better organization of information for better retrieval with ARS. All other relevant data can be managed and well-organized using the system. Data will be stored in the database accordingly. Thus, user can make a clear view on any data as they wish without any problem.

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2.3 Existing Systems

We managed to do a research on the existing automated ARS used in Malaysia Airlines. The airlines reservation system used in Malaysia Airlines is known as KOMMAS.

KOMMAS is a DOS-base system that use by MAS for ticket reservation. This system has 25 years history. It had been upgrade for 4 times in these 25 years to add more features in it. Now, they still are using this system to do reservation for customers. All brunch of MAS in overseas are using the same system to do reservation too. The system can check on the departure time and day to specific place. Not only flights that offer by MAS but also flights offered by other airline systems in Malaysia and overseas.

For reservation, the reservation person will key in the record and book the tickets. Once booked, the system will check whether the flights or seats is confirm. This system has link to the capacity of the aircraft. For example, this system tells the number of seats occupied and empty seats for each class. If the seats had full, a note will pop up say that seats are full and confirm can not be made. By this function, the reservation person can tells the more accurately about which seats are available to customers. The reservation person will then confirm with customers. Once confirm, the customers will go to the ticketing counter to take the ticket and pay the money. The reservation

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person will key in the reference number to the system. The information of customers will pop up if he had made the reservation. The deadline for customers to take the tickets is 2 weeks before departure time. If the customers didnt take the ticket and pay the money before these two weeks, the system will automatically erase the reservation. This is to enable others to do reservation. There is no deposit required in this process. For customers that want to change their flights departure time or date, the reservation person just need to key in the customers reference number and change the details. Customers also can cancel the flights if they couldnt make it. The information of customers will keep by the system for 6 months. After 6 months, the system will automatically delete the passenger information.

This system also allows customers to make some special requirement. For example, some people may have elegy to certain food, the reservation person will key in this special requirement for food into the system, so that special meal will be provided to this person. Customers also can choose seat that they prefer. In the other words, this system is customers friendly. Booking is done by reservation department. But ticketing department also can access it and make reservation for customers. Ticketing and reservation department are link to each other, they can access the same database. KOMMAS have a specific code for the user of this system. For persons who make reservation and ticketing, they have the highest accessibility to use the system. For managing level, they just can access the system and check the report of flights and

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customers reservation information. For administration level of this system, they can customize the flights and departure time.

System down was happened before. When the system is down, all the ticketing reservation will do manually. The system also has backup the information of all flights and customers information. This is to prevent the damage of database due to virus or physical damage. So, there is no reason that they will lose their data.

However, this system has its weaknesses. It can not generate report according to the requirement of user. Also, this system has no basic intelligent. User will only get the report after one or two weeks. Due to this system is DOS base, the interface of this system may not attractive. Also, it is not user friendly enough for the user. User will need to memorize all the codes to make reservation, to view reports, to check on flight and etc. Information that shown out from the system is messy. For the beginner user of this system, they will face the difficulties to understand the information shown. For the security part, user do not have own password to get into the system. They get into the system just by using the access code that they had given.

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2.4 ARS Concept and Features

Our Airline Reservation System provides slightly similar features compared to KOMMAS. However, ARS has user friendly menu-driven environment. Below are the lists of features in our system:-

Add/Delete Airline Manager Information Add/ Delete Ticketing Staff Information Add/ Delete Flight Information Add/Delete Passenger Information Make Reservation View/Query/Cancel Reservation View/Query on Flight Information View/Query on Passenger Information View/Query on Airline Manager Information View/Query on Ticketing Staff Information Report on Flight, Passenger, Airline Manager and Ticketing Staff

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Basically, our Airline Reservation System is divided into five main modules. The first module is Airline Manager. This module mainly stores the profile of airline manager and their access control. The second module is Ticketing Staff which used to store the profiles of ticketing staff and keeps track of their authorization control.

The third module is Reservation. In this module, all reservation can be made or cancel. From this module, all reservations that have been confirmed and reservation slip can be printed for passenger to collect their ticket at ticket sales department. This module is also connecting to another module called Passenger. In this module, passenger personal details and reservation history will be stored in database.

The last module is Flight. This module is access by the airline manager to manage all flight. It keeps information such as departure, arrival and aircraft type for all flights. Passenger refers to the flight schedule to make reservation according to their preferences.

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2.5 Software and Tool Involved

To develop our Airline Reservation System (ARS), we have decided to use the following software:-

Microsoft Visual Basic 6.0

Microsoft Visual Basic 6.0 is chosen because the ease of using it to design the interface for our system. Visual Basic is user friendly as it is a Graphic User Interface style. The end user will find it easy to use the system with a friendly interface.

Microsoft SQL Server 2000

Microsoft SQL Server 2000 is a strong backbone database system to manage all the inserted data. It has tables of collection data about a specific topic, such as flight or passenger. Besides, SQL Server 2000 is also used to manipulate the query to find and retrieve data based on our SQL statements. Using stored procedure will also enhance the speed of processing the SQL statements thus increasing the for the function request of the ARS.

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Part 3: Solution

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3.1 Problem Statement

Airline Reservation System (ARS) did for the passengers reserve the flight meeting their needs and preferences. Without sufficient airline reservation system, some problems may encounter, such as passengers will have problems with planning a trip. Without a confirmed flight ticket, a passenger can only assumed that they might get the ticket of the time they desire but problems will arise if the ticket is not available.

Besides, it is also a waste of time and resources without a proper airline reservation system. Passengers have to go to the airport to buy a ticket and it may waste their time to travel to the airport. When they reach the airport, they might not get the ticket that they want. It is also inconvenient for the passengers to go to the airport personally a few days earlier to buy the tickets, which will double the cost of transportation. Passengers might take other type of transportation since it does not promise a ticket.

Carelessness of human is also a factor of problem statement. With the existing system, information given will be accurate and it is computerized without any errors. Unlike the old days where we have to manually look for empty time slots.

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3.2 System Requirement

Hardware Requirement Pentium III 500 MHz or compatible 128 MBRAM (minimum) / 256 MBRAM (recommended) 800 MB hard disk space Screen resolution 1024 by 768 pixels

Software Requirement Windows Operating System either NT/2000 Server (Server side) Windows Operating System either 98/2000/XP (Client side) Microsoft SQL Server 2000 Microsoft Visual Basic 6.0

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3.3 Entity Relationship Diagram


The Entity Relationship Diagram below is to show the relationship between different data in the airline reservation system, and how data from different objects relate to each other.

Figure 3.1 Entity Relationship Diagram

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3.4 Data Dictionary


Following this is the data dictionary, which describes all the attributes and tables used in the software:

Table Name

Attribute Name

Content

Type

Format

Required

PK or FK

FK Reference Table

AIRLINE_MANAGER

A_Code A_Login A_Password A_PassConfirm A_Name A_IC A_Gender A_Birthday A_Phone A_Mobile A_Email A_Address A_PostalCode A_State S_Code S_Login S_Password S_PassConfirm S_Name S_IC

Manager Code Manager login name Manager login password Manager password confirmation Manager name Manager identication number Manager gender Manager birth date Manager phone number Manager mobile number Manager email Manager address Manager postal code Manager state Staff code Staff login name Staff login password Staff password confirmation Staff name Staff identication number

integer varchar(10) varchar(10) varchar(10) varchar(50) integer varchar(10) date varchar(20) varchar(20) varchar(50) varchar(50) varchar(10) varchar(20) integer varchar(10) varchar(10) varchar(10) varchar(50) integer

### xxxxx xxxxx xxxxx xxxxx ### xxxxx mm/dd/yyyy xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx ### xxxxx xxxxx xxxxx xxxxx ###

Yes

PK

TICKETING_STAFF

Yes

PK

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S_Gender S_Birthday S_Phone S_Mobile S_Email S_Address S_PostalCode S_State FLIGHT F_Code F_Number F_Aircraft F_DepartLoc F_DepartDate F_DepartTime F_ArriveLoc F_ArrriveDate F_ArriveTime A_Code

Staff gender Staff birth date Staff phone number Staff mobile number Staff email Staff address Staff postal code Staff state Flight code Flight number Flight aircraft type Flight departure location Flight departure date Flight departure time Flight arrival location Flight arrival date Flight arrival time Manager Code

varchar(10) date varchar(20) varchar(20) varchar(50) varchar(50) varchar(10) varchar(20) integer varchar(10) varchar(30) varchar(50) date time varchar(50) date time integer

xxxxx mm/dd/yyyy xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx ### xxxxx xxxxx xxxxx mm/dd/yyyy hh:mm xxxxx mm/dd/yyyy hh:mm ### Yes PK

Yes

FK

AIRLINE_M ANAGER

PASSENGER

P_Code P_Name P_Birthday P_Gender P_IC P_Passport P_Email P_Haddress P_HPostal P_HState P_HPhone P_Mobile

Passenger code Passenger name Passenger date of birth Passenger gender Passenger identification code Passenger passport number Passenger e-mail Passenger home address Passenger home postal code Passenger home state Passenger home phone Passenger home mobile

integer varchar(50) date varchar(10) integer varchar(20) varchar(50) varchar(50) varchar(10) varchar(20) varchar(20) varchar(20)

### xxxxx mm/dd/yyyy xxxxx ### xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx

Yes

PK

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P_Company P_Job P_Dept P_Office P_BAddress P_BPostal P_BState P_BPhone P_Fax S_Code

Passenger company Passenger job title Passenger department Passenger office Passenger business address Passenger business postal code Passenger business state Passenger business phone Passenger fax number Staff code

varchar(30) varchar(30) varchar(30) varchar(20) varchar(50) varchar(20) varchar(20) varchar(20) varchar(20) integer

xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx ###

Yes

FK

TICKETING _STAFF

RESERVATION

R_Code R_Quantity S_Code P_Code F_Code

Reservation code Reservation quantity Staff code Passenger code Flight code

integer integer integer integer integer

### ### ### ### ###

Yes Yes Yes Yes

PK FK FK FK TICKETING _STAFF PASSENGE R FLIGHT

Table 3.1: Data Dictionary

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3.5 Relationship Diagram


Following diagram is the relationship diagram, which describes relationships between all tables used in the software:

Figure 3.2 Relationship Diagram

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3.6 Data Flow Diagram


Context Diagram below showed data flows between a generalized airline reservation system within the domain and the other entities and abstractions with which it communicates.

Figure 3.3 Context Diagram

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Data Flow Diagram Level 0 Diagram Level 0 Diagram below is an intuitive way of showing how data is processed in the system.

Figure 3.4 DFD Level 0 Diagram

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Part 4: System Previews

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4.1 View of Screen Design


Airline Manger is allowed to full access of the system as shown as figure below.

Figure 4.1: View of Screen Design for Airline Manager

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Ticketing Staff is only allowed to access to certain features of the system as shown as figure below.

Staff Login

Main Menu

Reservation

Query

Windows

Make Reservation

Ticketing Staff Information

Cascade

Cancel Reservation

Passenger Information

Tile Horizontally

Reservation Report

Tile Vertically

About

Figure 4.2: View of Screen Design for Ticketing Staff

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4.2 System Screen Shots and Explanations


4.2.1 Splash Screen

Figure 4.3: Splash Screen

This screen appears once you enter to the program. It shows the progress of the program loading. Once the program finished loading, user can login into the system.

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4.2.2

Staff Login Screen

Figure 4.4: Login Screen

This is the Login Screen is for ticketing staff to enter their login name and password to authenticate their access to airline reservation system. Then, click OK to access into the system. For airline manager to access into the system, manager will need to click on Manager Login

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4.2.3

Manager Login Screen

Figure 4.5: Manager Login

This is the Login Screen is for airline manger to enter their login name and password to authenticate their access to airline reservation system. Then, click OK to access into the system.

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4.2.4

Main Screen for Airline Manager

Figure 4.6: Main Screen for Airline Manager

This is the main screen of Airline Reservation System (ARS) for airline manager. The Menu Bar listed the features of the system. The features include New, Reservation, Query, Report and Windows. Each of the features contain its sub features. There are shortcuts for airline manager on the left hand side which allows manager quick access to add and view flight

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4.2.5

Main Screen for Ticketing Staff

Figure 4.7: Main Screen for Ticketing Staff

This is the main screen of Airline Reservation System (ARS). The Menu Bar listed the features of the system. The features include New, Reservation, Query, and Windows. Report is not allowed to ticketing staff. Each of the features contain its sub features. There are shortcuts for ticketing staff on the left hand side which allows staff quick access to make reservation, cancel reservation and reservation report.

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4.2.6

New Airline Manager Information Screen

Figure 4.8: New Airline Manager Information Screen

When New - Airline manager button is selected on the New menu bar, it will load this form that enables user to add new airline managers details. It includes Login Name, Password, Confirm Password, Name, Gender, Phone, Mobile Number, Email, I.C. No., Birthday, Home Address, Postal Code and State.

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4.2.7

New Ticketing Staff Information Screen

Figure 4.9: New Ticketing Staff Information

When New Ticketing Staff button is selected on the New menu bar, it will load this form that enables user to add user details. It includes Login Name, Password, Confirm Password, Name, Gender, Phone, Mobile Number, Email, I.C. No., Birthday, Home Address, Postal Code and State.

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4.2.8

New Flight Information Screen

Figure 4.10: New Flight Information Screen

This screen can be accessed from the main screen through New menu, then New Flight. New Flight information is where the airline manager key in all flight details to the system. The details are categorized into New Flight Details (flight code, flight number, aircraft type and fare), Departure (location, data and time), and Arrival (location, date and time). Airline manager can later cancel and add flight again when changes occur.

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4.2.9

Make Reservation Screen

Figure 4.11: Make Reservation Screen

Make Reservation screen is there the user search for flight information as requested from the user. When the result is displayed, staff required to enter reservation details. Staff also needs to click on Add Passenger button to add new information of passenger. Then fill in the text box for flight code and quantity to be reserved. Then, click Confirm Reservation button. To print the reservation slip to passenger, click on Print Reservation button.

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4.2.10 New Passenger Information Screen

Figure 4.12: New Passenger Information

When New Passenger button is selected on New in menu bar, it will load this form that enables user to add passenger details. It includes passenger Name, Gender, I.C. No, Passport Number, Email, Birthday, Home Street Address, Home Postal Code, Home State, Home Phone, Mobile, Business Company, Job Title, Department, Office, Business Street Address, Business Postal Code, Business State, Business Phone and Fax.

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4.2.11 Cancel Reservation

Figure 4.13: Cancel Reservation Screen

This page is loaded when user select and click on Cancel Reservation from menu bar. To cancel a reservation, user will key in the Passenger Passport Number and click Search button. They also can choose to view all the Reservation Information by clicking on the View All button. To delete the record, user need to select a record and click on Cancel Reservation button.

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4.2.12 Query of Airline Manager Information Screen

Figure 4.14: Query Airline Manager Information Screen

This page is loaded when Airline Manager is selected from Query in menu bar. To search for Airline Manager Information, user will key in the Manager Login Name and click Search. They also can choose to view all the reservation information by clicking on the button View All. To delete the record, select on the record and click the button Delete.

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4.2.13 Query of Ticketing Staff Information

Figure 4.15: Query of Ticketing Staff Information

This page is loaded when Ticketing Staff is selected from Query in menu bar. To search for Ticketing Staff Information, user will key in the Staff Login Name and click Search. They can choose to view all the reservation information by clicking on the button View All. To delete the record, user can by click on the record and click the button Delete.

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4.2.14 Query of Flight Information Screen

Figure 4.16: Query of Flight Information Screen

This page is loaded when Flight is selected from Query in menu bar. To search for Flight Information, user will key in the Flight Code and click Search button. They can choose to view all the flight information by clicking on the button View All. To delete the record, user can by click on the record and click the button Delete.

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4.2.15 Query of Passenger Information Screen

Figure 4.17: Query of Passenger Information Screen

This page is loaded when Passenger is selected from Query in menu bar. To search for Flight Information, user will key in the Passenger Passport Number and click Search. They can choose to view all the flight information by clicking on the button View All. To delete the record, user can by click on the record and click the button Delete.

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4.2.16 About Screen

Figure 4.18: About Screen

This Screen will appeared when About is selected from Windows in the menu bar. This screen shows all the information about the program including the names of programmer team. If you click on the system info, you can see information of the system.

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4.2.17 Sample Reports

The following are examples of printed reports from the system:

1. Airline Manager Report 2. Ticketing Staff Report 3. Flight Report 4. Reservation Report 5. Passenger Report

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Part 5: System Testing

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5.1 Test Plan

TEST CASES 1.

OBJECTIVES To test when the program is run, the login module is display at start up and make sure the user has to key-in the correct password before entering main page.

2. 3.

Make sure the main page is displayed after keyed-in the correct password. Make sure the New User module will load the form that enables user to choose whether load the Airline Manager form or Ticketing Staff form.

4.

Make sure the Airline Manager form and Ticketing Staff form able to key in the new login detail and personal detail and added into database.

5.

Make sure the New Flight module allow airline manager to key in all flight details to the system. The details are categorized into New Flight Details, Departure and Arrival.

6.

Make sure Make Reservation module able to search Flight and make reservation. In Search Flight, user allows to search for flight information as requested from passenger. Based on search result, reservation is made by adding new passenger details. Then confirm the reservation and print the reservation slip.

7.

Make sure the Cancel Reservation module is able load the form that enable user to key in the reservation code to search and cancel the reservation.

8.

Make sure the Querys Airline Manager module enable to check by insert the manager code. Based on inserted query, the search results will be display. Then select a record to delete.

9.

Make sure the Querys Ticketing Staff module enable to check by insert the staff code. Based on inserted query, the search results will be display and

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select a record to delete. 10. Make sure the Querys Flight Information module enables to check by insert the flight code Based on inserted query, the search results will be display and select a record to delete. 11. Make sure the Querys Passenger Information module enable user to search for passenger name. Based on inserted query, the search results will be display and select a record to delete. 12. Make sure the Report Airline Manager, Ticketing Staff, Flight and Passenger report will display all record to be printed. 13. 14. 15. Make sure the cascade, tile horizontally, tile vertically can function. About ARS information will be display. Make sure the Exit will end the program. The Exit function is in the New module.
Table 5.1: Test Plan

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5.2

System Testing

Testing is a critical element for software quality assurance. The test process is implemented in our project to execute the system with the intent to find error. Tester Khoo Boon Yan and Kimberly Lo Sze Yie are required to test the system according to the test plan prepared by Teh Pei Yee.

Firstly, the login module is tested with both manager and staff login. With a valid user name and password, the user is able to access to the system according to their authentication control. Manager login is able to access all functions of the system while staff login is limited to only make reservation function.

Next, the module of adding new airline manager, ticketing staff and flight are only accessible to airline manager. Sample records are inserted in the module for testing. All fields with asterisk (*) must be filled in. Else, there will be a pop out of message box reminding the user to fill in the important fields. Incomplete fill-in is not able to add as a new record. The module of query for all four tables of airline manager, ticketing staff, flight and passenger is tested too. Search criteria such as manager login name, staff login name, flight code and passenger passport number is inserted to search record. The function of delete is also working properly. Thus, both New and Query module is

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tested successfully. The system is error-free from adding, searching and deleting records.

Then, the system is re-login with staffs login. The module of Make Reservation is tested according to test plan. The module is able to search for requested flight. Then, tested on add new passenger details and confirmed on the reservation to print the reservation slip.

In sum, the system is free from bugs and errors. All forms are correctly loaded when selected interactive button is clicked. The windows in the system are also able to arrange in cascade, tile horizontally and tile vertically according to user preferences click from Window menu. Information about the system is shown in About. The system is then also tested to exit properly. Finally, the verification is done by Lee Heng Leng to confirm the system meets the specifications of error-free. All tests are successful as expected results.

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Part 6: Developers Progress Work

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6.1 Contribution of Lee Heng Leng

After some discussion at the early stages, I was assigned to complete tasks regarding to drawing charts and diagrams. Charts that I handled were Entity Relationship Diagram (ERD), Data Flow Diagram (DFD) - Context and Level-0 Diagram for the project. I managed to finish the context diagram way a head the schedule since it was a simple task. I continued my work and prepared a Level 0 diagram. Although there were some minor alterations in the diagram but generally I finished the diagram before the dateline. Then, I also prepared the data dictionary and data model. Though tasks were given individually and each members have the responsibility to complete it, but every one of the group members help each other out in completing their tasks. Besides, I managed to gather loads of information from different kind of resources including via Internet and reference books for literature review. I also conducted some researches and an interview in Malaysia Airlines with other group members for preparation of better project plan.

My following task was screen design to develop the prototype of our system. Since we had discussed about the concept of the system, we distributed each members to complete a few forms. I designed the screen of Main Screen, New Flight Information, New Passenger, Make Reservation and Cancel Reservation. I also wrote explanations on each screen shots of the system previews for interim report.

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After the submission of interim report and prototype, we got the approval from our supervisor in further development of the project. My group members and I reviewed on the previous project work that we have done. I had made some changes for the interface of the system such as for Main Menu Screen, Airline Manager, Ticketing Staff, Make Reservation and Query. For the coding, I wrote part of the code for connection to database, adding, searching and deleting. I also created the vertical menu in Main Menu, Splash Screen and About form for the system. The system was successfully developed with good team work. After completed system was tested by group members, I verified the acceptant test.

For final report, I reviewed on all documents and make changes for the mistakes that the group members had done. I also modified and rewrote the management summary and conclusion. Then, I wrote on my own individual contribution and weekly log. Finally, I converted the document from Microsoft Word format into PDF format.

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6.2 Contribution of Agnes Khoo Boon Yan

As a member of the team, I had dedicated to jobs assigned by group leader. My role in this project is as a programming leader. Thus, my job scope is not much related to the paper work. I focused more on visual basic programming in developing the system.

For the interim report, I have prepared the cover, interview section and literature review. I wrote a request letter to Malaysia Airlines (MAS) to request an interview section with the Information Technologys General Manager. I also had prepared the question for interview section. During the interview session, I was in charged to interview the manager with group leader while other group members responsible to jot down the conversation. After we did the interview, I wrote a report to summarize the interview for literature review. At the same time, I also wrote the interview dialog to keep it as appendix in interim report. For the prototype, I had helped to prepare the interface of Passenger Information, Flight Information and Make Reservation. Besides, I also help my group mate to finish some part of project scope and management summary.

As programming manager, I had worked with group leader, Miss Lee Heng Leng, to find solutions to connect the program to database. Besides, I also wrote coding to program the staff login, manager login, add new airline manager, add new staff, add new flights information and query for flights and passengers. I also helped the group leader to find

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references of coding to solve the problems of some function that could not work properly in our program. At the same time, I also wrote the coding for disabling some features for ticketing staffs login. After the system is successfully developed, I test on the system to make remarks.

For the final report, I was in charged in Part 5: System Preview which requires in capturing the systems screen and explained the on each screen shots. I also prepared the cover for the final report. And the last task I have done is preparing my weekly log and individual contribution.

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6.3 Contribution of Teh Pei Yee

The objectives of the team members are to build a successful Airline Reservation System. As a member of Airline Reservation System members, I am willing to contribute myself on ideas, financial, design and time in order to accelerating our project.

As a Database Manager of Airline Reservation System, I documented the minutes of meeting to keep track of details of discussion and arising matters. Meeting had been arranged as scheduled. Meetings are recorded as minutes to keep track of discussion as future reference. Beside that, I had handled the Project Schedule Gantt chart, Team Organization, Project Standards & Procedures, Milestones and Implementation Plan. For the Implementation plan, I need to include another Gantt chart and Milestones. I had make some changed at the Implementation Plan after the Interim report. I had learned how to use Microsoft project to draw Gantt chart. And, I had learned how to use Microsoft Visio to draw flow chart for the team organization. I need to ensure that documents are ready in time and in precise manner by following the schedule of Gantt chart.

In addition, I managed to gather loads of information from Internet and reference books for literature review. I also conducted some researches and an interview in Malaysia

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Airlines with other group members for preparation of a better project plan. During the interview Section at Malaysia Airlines office, Documentation manager and I had collected all the information during the Interview. After that, our Programming Manager will make a final Interview Section. .

For the System Preview, I had done for the Login Screen prototype. Besides, I also had created all tables in the database of Airline by using SQL server. There are Airline Manager, Ticketing Staff, Flight, Passenger and Reservation table. I need to make sure the primary key, fieldname and the data type is correct. If not, it can not run the Airline Reservation system. So, that is important to create the tables. Beside that, I need to prepare the test plan and the acceptance test. It will help our tester to test the system. I did the Data report for Airline manager, Ticketing Staff, Flight and Passenger. I connect it by using Data Environment. Then I need to create 4 commands so that I can connect Airline manager, Ticketing Staff, Passenger and Flight from database. When the Airline Reservation System can run successfully, I have inserted some sample records into the database.

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6.4 Contribution of Kimberly Lo Sze Yie

As a part of the group members, I was assigned to complete the task of the documentation after the first discussion. As a Documentation Manager, I was responsible to collect the entire document from other group members that had handle by them and I will finalize the interim document and print it out. Before print the interim report, I checked for the arrangement and the documentation format. I kept the Master Copy for backup. I followed up the changes of the documentation from time to time if there is a change. During the period, I had done the Acknowledgement, Objectives, Management Summary, Project Scope, Conclusion, and Bibliography. During the period of doing the given task, I faced some problem. I have some difficulty in doing the Management Summary and Project Scope. However, with the help of the other group members, I manage to finish it before the deadline.

Besides, I also did the prototype for the system namely New Staff Information by using the Microsoft Visual Basic 6.0. I had made an interview in Malaysia Airline System (MAS) with other group members for our project case study. From the interview we get more ideas on our project. During the interview session, Database Manager and I were responsible to jot down the interview dialog between the I.T. Manager of MAS, our Team Leader and Programming Manager.

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After the first part of the preparation, we have to concentrate on the final report and the system function part. I had done the conclusion part for final report which is System Limitations and Further Enhancement. I also did the Visual Basic coding for Delete Function. After we had complete develop the system, we have a testing plan. I was assigned to be the tester of the system. As a tester, I have the responsibility to make sure that the system is run smoothly without any errors. I did the testing according to the testing plan. I have to follow the step that list in the testing plan and test it one by one. It is to make sure that everything are being tested and run completely. If there is any error, I will have discussion with the programming manager and database manager to make improvement of our system.

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6.5 Developers Weekly Log


Developers Name: Lee Heng Leng (Team Leader)
No. 1 2 3 4 5 Date 12/18/2003 12/21/2003 12/23/2004 1/3/2004 1/3/2004 Tasks Prepare project proposal Define project goal and documentation format Research and study on existing airline reservation system Define flow of system in analysis and design Develop prototype creating interface of system Collect all forms from group members and linked in prototype Presentation 1 preparation Update prototype Expected End Date 12/19/2003 12/22/2004 1/12/2004 1/8/2004 1/12/2004 Actual End Date 12/19/2003 12/22/2004 1/12/2004 1/10/2004 1/10/2004 Comments Airline Reservation System

6 7 8

1/10/2004 2/2/2004 2/10/2004

1/15/2004 2/6/2004 2/25/2004

1/12/2004 2/6/2004 2/28/2004

Documentation on primary study, system concepts, features and bibliography Design data dictionary, ERD, DFD context diagram & Level 1 diagram Form created Main Screen, New Flight, New Passenger, Make & Cancel Reservation Refer to books to learn some visual basic coding Add Splash and About screen to system. Changes on Reservation and History forms Required changes of tables in database Connect with ODBC and ADODC. Function of adding, deleting and searching records. Using Adobe Acrobat 6.0 Professional

9 10 11 12 13

2/15/2004 2/28/2004 3/1/2004 3/11/2004 3/13/2004

Redo data dictionary & relationship diagram Connection of Visual Basic to database of SQL Server Visual basic coding to enhance system Verified acceptant test Convert final report into PDF format.

2/18/2004 3/1/2004 3/11/2004 3/12/2004 3/13/2004

2/18/2004 3/1/2004 3/10/2004 3/12/2004 3/13/2004

Table 6.1: Lee Heng Lengs Weekly Log

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Developers Name: Agnes Khoo Boon Yan (Programming Leader)


No 1 2 3. 4. 5. 6. Date 12/18/2003 12/22/2003 12/27/2003 12/30/2003 1/2/2004 1/8/2004 Tasks Prepare project proposal Prepare for case study and gather information of company. Prepare interview questions Write request letter to MAS request for interview Research and study on existing airline reservation system Develop prototype creating interface of system Prepare dialog for interview section Study existing system, prepare research result of the system Presentation 1 preparation Connection of Visual Basic to database of SQL Server Visual basic coding to enhance system Expected End Date 12/19/2003 12/22/2003 12/24/2003 2/1/2003 1/16/2004 1/12/2004 Actual End Date 12/19/2003 12/22/2003 12/23/2003 30/12/2003 1/12/2004 1/10/2004 Comments Airline Reservation System. Malaysia Airlines (MAS)

Make arrangement for interview section. Successful make a visit at MAS office. Created prototype for- Customers information, Flights information and also Reservation Customers Information Case Studies

7. 8 9. 10 11

1/14/2004 1/16/2004 2/2/2004 2/28/2004 3/1/2004

1/15/2004 18/01/2004 2/5/2004 3/1/2004 3/11/2004

1/15//2004 18/01/2004 2/5/2004 3/1/2004 3/10/2004

Connect with ODBC and ADODC. Programming for Login, Manager Login, New Airline Manager, New Ticketing Staff, New Flights and Query for Flights and Passenger. Coding to disable certain feature for staff login. Entity name in database not match with program, Minor errors fixed Project completed

12 13

3/11/2004 3/12/2004

Fix programs errors and bugs Test the system

3/11/2004 3/12/2004

3/11/2004 3/12/2004

Table 6.2: Agnes Khoos Weekly Log

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Developers Name: Teh Pei Yee (Database Manager)


No. 1 Date 12/21/2003 Tasks Prepare Project Planning Expected End Date 12/30/2003 Actual End Date 12/30/2003 Comments Define Project Standard and Procedures, Gantt Chart, Milestones and Team Organization.

2 3 4 5 6 7 8 9 10 11 12 14. 15. 16. 17. 18. 19.

12/23/2003 12/30/2003 1/1/2004 1/2/2004 1/6/2004 1/8/2004 1/3/2004 1/5/2004 1/9/2004 2/10/2004 2/10/2004 2/17/2004 2/24/2004 2/26/2004 3/2/2004 3/2/2004 3/9/2004

Prepare first minute of meeting Prepare second minute of meeting Prepare Project Plan Research and study on existing airline reservation system Prepare third minute of meeting Develop prototype creating interface of system Prepare fourth minute of meeting Prepare Implementation Plan Prepare minute of meeting with supervisor. Prepare minute of meeting with supervisor. Update and make some change in the Implementation Plan Prepare fifth minute of meeting Prepare sixth minute of meeting Create all tables in the Database of Airline Prepare seventh minute of meeting Prepare the Test Plan and the Acceptance Test Design and connect Report forms to database

12/24/2003 12/31/2003 1/3/2004 1/12/2004 1/7/2004 1/12/2004 1/14/2004 1/7/2004 1/9/2004 2/11/2004 2/25/2004 2/17/2004 2/24/2004 2/29/2004 3/2/2004 3/9/2004 3/10/2004

12/23/2003 12/30/2003 1/3/2004 1/12/2004 1/7/2004 1/10/2004 1/13/2004 1/7/2004 1/9/2004 2/11/2004 2/28/2004 2/17/2004 2/24/2004 2/29/2004 3/2/2004 3/9/2004 3/10/2004

Gantt Chart, Milestone Successful make a visit at MAS office.

Created Login Form.

Gantt Chart, Milestone

Analyzes the Gantt Chart.

Tables: Airline Manager, Ticketing Staff, Passenger, Flight, and Reservation.

Report Airline manager, Ticketing staff, Flight, Passenger

Table 6.3: Teh Pei Yees Weekly Log

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Developers Name: Kimberly Lo Sze Yie (Document Manager)

No. 1 2 3 4 5 6 7 8 9 10

Date 12/23/03 12/30/03 1/6/04 1/13/04 2/2/04 1/3/04 1/3/04 1/3/04 7/3/04 10/03/04

Tasks Project Plan Preparing interim report Develop prototype design form of systems interface Collect all documents and print interim report Presentation 1 preparation Visual Basic coding Visual Basic coding Write project conclusion, system limitation and further enhancement Complete final report with corrected grammar and format Test the system and make remarks

Expected End Date 12/29/03 1/05/04 1/12/04 1/15/04 2/06/04 2/14/04 2/22/04 3/07/04 3/12/04 3/12/04

Actual End Date 12/29/03 1/5/04 1/12/04 1/15/04 2/4/04 2/13/04 2/28/04 3/7/04 3/10/04 3/12/04

Comments Acknowledgement, Objectives, Problem Statement, Project Scope Management Summary, Conclusion, Bibliography, Individual Contribution Form created -New Ticketing Staff Update all documents

Delete record function Repair previous function

Submitted to group leader after completing All test successful

Table 6.4: Kimberly Los Weekly Log

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Part 7: Conclusion

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7.1 Conclusion

The answer to information technology is a theoretical and an empirical, hands-on discipline. The objective of this project, which aims to expose Centre of Affiliated Diploma Programme (CADP)s undergraduate student through the practical experience of working on a large project, has given us a chance to put into practice of the software development concepts that we have only been studied in theories. We are trained to work effectively as part of team, interacting with users, developing specification and documents developing prototypes and improving our writing and oral presentation skills.

Throughout this final trimester, we have developed an airline reservation system. The system is proposed during title selection of projects. The computer-based airline reservation system is developed to manage the reservation and sale of airline tickets. During this project, we expect a chance to sharpen our skills on technical, analysis or interpersonal skills. This project is finished according to software development life cycle approach and through this approach we were able to learn more on practically how to work in a project whether individually or in a group.

On the early stage, we developed the problem project scope and objective to determine requirements to make the project successfully. There were a few types of modeling we used such as, Data Flow Diagram - Context Diagram and Level 0 Diagram, and to help

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all group members to visualize how the system is going to be. Then, the physical visual system is developed using Microsoft Visual Basic 6.0 and the database storage managed by Microsoft SQL Server 2000.

While developing the system, we encountered a lot of problems in visual basic coding. It is the most problematic part of the entire project. There were errors in programming and coding. We find references from websites and library. Then, we discuss with our projects supervisor to have the solutions. Through the process, we have expanded our knowledge in visual basic programming. We have also known on connectivity between the visual basic system to the database manager (Microsoft SQL Server 2000).

Finally the project is completed with the effort of all group members working together relentlessly. A good teamwork is contributed in this project where group members were co-operated and well hold their responsibility. Special thanks to Miss Shyamala as our supervisor of this project who taught us important criteria and skills needed to successfully fulfill the course requirement.

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7.2 System Limitations

The system is finally completed and well-developed as planned. However, there were several limitations occurred in the system. The limitations are somehow slightly affected the system. One of the limitations of the software is the system only supports for domestic flight. Domestic flight means it only handles local flights (within Malaysia). Reservations are only allowed for all local flights. Passengers are free to make reservation for local flights at any time and fly to any states they like. However, they could not make reservations for international flights. This system is unable to support huge international flights for all countries.

Besides, the system that we developed also does not offer for specific seat reservation. Passengers are not allowed to choose their seat according to own preferences. The flight seat is free-seat. It based on first-come-first-serve. The aircraft is not divided to any first, business or economics seat class. If passengers want to have an own preference seat, he can arrive early in the plane to choose the seat before others do. However, late comers are only provided to available empty seat.

In addition, the system is also limiting to no edit feature for inserted record in the system. Users need to be alert when inserting new records as there were no editing feature for all tables. After making a reservation or inserting new record, no changes are

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allowed. If passengers request to change their flight in case of emergency, they have to cancel the previous reservation and make a new reservation. The system does not provide any feature to for passenger to change their reservation directly. Sometimes passengers might be frustrated to cancel their reservation and make a new one. Therefore, passengers are also advised to confirm their reservations before making any flights reservation.

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7.3 Further Enhancements

The system can be further enhanced with a seat reservation available. It is to fulfill passengers request to sit where they prefer. They are allowed to choose their seat whether near to windows seat or in the middle. Ticketing staff can helps passengers to book their seat by just clicking seat plan button of the specific flight that they want to take. When the button is clicked, seat plan is showed and ticketing staff will help passengers to reserve the seats. Once the seat is reserved, it is not allowed to any other passengers. Besides, the system can also be expanded into an international airline reservation system. With this implementation, the system would be able to use in world wide airlines. It is also preferably to increase the effectiveness and productivity of the flight reservation system. All classes of passengers such as students, business men and tourists can use this system to make reservation to wherever they want to go. In other hand, to ease the user while using the system, the system will be further enhanced with editing and updating record functions. Ticketing staff can edit an inserted record directly without canceling and then adding a new record. Passengers also do not need to cancel and redo their reservations. They can change their flight reservation as they wish. With this enhancement, user will be satisfied and it also brings convenient to passengers as they can take another flight in case of personal emergency.

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Part 8:

Bibliography

[1] Welcome to Malaysia Airlines, Malaysia Airlines (2003), http://www.mas.com.my Date Accessed: 1st January 2004 [2] Welcome to Air Asia, AirAsia.com (2003), http://www.airasia.com/general.php?p=pmain&l=en Date Accessed: 5th January 2004 [3] Singapore Airlines, Singapore Airlines (2003), http://www.singaporeair.com Date Accessed: 10th January 2004 [4] Japan Airlines, Japan Air System (2003), http://www.jal.co.jp/en/ Date Accessed: 10th January 2004 [5] Case Study: Airline Reservation System, Naval Postgraduate School (2002) http://www.cs.nps.navy.mil/people/faculty/mantak/AirlineReservationSystem/ Date Accessed: 10th January 2004 [6] Introduction to Apollo Airline Reservation System, Digital Education (1998) http://www.digitaledu.com/courses/social/SLAR01.html Date Accessed: 11th January 2004 [7] Relational Database Management Systems - Airline Reservation System, Lay Networks (2003) http://www.laynetworks.com/Relational%20Database%20Management%20Systems.htm Date Accessed: 11th January 2004 [8] Case Studies: Airline Seat Company Takes Off with WRQ Verastream, WRQ (2003), http://www.wrq.com/customers/casestudies/airline_seat.html Date Accessed: 12th January 2004 [9] A Sophisticated Airline Reservation System, AxsRes (2003) http://www.eds.ch/fileadmin/countries/eds_ch/portfolio/air_transportation/obaxsRes.pdf Date Accessed: 12th January 2004 [10] Transportation to Lift Rules on Airline Reservation Systems, Post-Newsweek Media, Inc. (2004), http://www.gcn.com/vol1_no1/daily-updates/24530-1.html Date Accessed: 14th January 2004 [11] eBay Travel Airline Tickets, eBay Inc. (2004), http://pages.ebay.com/travel/index.html?ssPageName=MOPS5:HTR01

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Date Accessed: 14th January 2004 [12] Jennifer Davies, Confirm: Computerized Reservation System, University of Wolverhampton (2002), http://www.scit.wlv.ac.uk/~cm1995/cbr/cases/case06/FOUR.HTM Date Accessed: 14th January 2004 [13] Travel Time, Travel Time, Inc. (1995 2004), http://www.traveltime.com/ Date Accessed: 14th January 2004 [14] Aeroflot Russian Airlines, Aeroflot (2003), http://www.aeroflot.com/news/news.shtml?news_id=26 Date Accessed: 16th January 2004 [15] Computerized Reservation System: Analysis and Impact Assessment, NBTA Aviation Committee (2004), http://www.nbta.org/newsroom/documents/CRS_04_Summary.pdf Date Accessed: 16th January 2004 [16] Case Study: Air France, Barry & Associates, Inc. (2003) http://www.service-architecture.com/object-oriented-databases/articles/air_france.html Date Accessed: 20th January 2004 [17] Visual Basic Source Code, KATHER Produkties (2000) http://www.kather.net/visualbasicsource/codesnippets/scindex.htm Date Accessed: 20th February 2004 [18] "Designing Complex Interfaces in VB", DevX.com (2003) http://www.devx.com/getHelpOn/Article/17577/0/page/1 Date Accessed: 20th February 2004

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Part 9: Appendixes

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Appendix A: Minutes of Meeting


First Discussion of Airline Reservation System

Date: Time: Venue: Present:

Tuesday, 23rd December 2003 9.20 pm CLC ground floor Lee Heng Leng, Teh Pei Yee, Kimberly Lo Sze Yie, Agnes Khoo Boon Yan

No. 1.0 1.1

DESCRIPTION Topic Selection Airline Reservation System has been chosen for our Final Year Project. Proposal had been submitted on 19th December 2003.

2.0 2.1

Project Grouping and Position Assigning The project team is formed consisting of four students who are taking the subject of Computing Project (DCS 5095).

2.2

Each members is assigned to a different position: a) Lee Heng Leng (DM009) as Team Leader. b) Agnes Khoo Boon Yan (DM007) as Programming Leader. c) Teh Pei Yee (DM007) as Database Manager. d) Kimberly Lo Sze Yie (DM007) as Document Manager.

3.0 3.1 3.2

Software selection for the project The project will be developed using Microsoft Visual Basic 6.0. Several considerations were taken on using Microsoft Access and Microsoft

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SQL Server for database management. 3.3 After discussion among group members, Microsoft SQL server 2000 has been chosen to manage the project database.

4.0 4.1

Request Letter Miss Agnes Khoo assigned to prepare and send the request letter to conduct a visit to Malaysia Airline (MAS). We need to get do case study on airline reservation system.

5.0 5.1

Project Plan Discussion Project plans for the elements as following: No 1 2 3 4 5 6 7 8 9 10 11 12 Task Acknowledgement Objective Problem Statement Project Scope Question for interview Team Organization Project Schedule Gantt Chart Project Standard and Procedures Minute Meeting Data Flow Diagram (DFD) Entity Relationship Diagram (ERD) Develop Systems Prototype Person In Charged Miss Kimberly Lo Miss Kimberly Lo Miss Kimberly Lo Miss Kimberly Lo Miss Agnes Khoo Miss Teh Pei Yee Miss Teh Pei Yee Miss Teh Pei Yee Miss Teh Pei Yee Miss Lee Heng Leng Miss Lee Heng Leng Miss Lee Heng Leng & Miss Agnes Khoo

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Second Discussion of Airline Reservation System

Date: Time: Venue: Present:

Tuesday, 30th December 2003 2.10 pm Plaza Siswa Lee Heng Leng, Teh Pei Yee, Kimberly Lo Sze Yie, Agnes Khoo Boon Yan

No. 1.0 1.1 1.2

DESCRIPTION Project Plan Discussion Discuss the problem that we encountered. Project Plan s element as the following

No 1 2 3 4

Task Overview Project Goals Documentation Format Case study & Literature Review

Person In Charged Miss Lee Heng Leng Miss Lee Heng Leng Miss Lee Heng Leng Miss Lee Heng Leng & Miss Agnes Khoo

5 6 7 8 9 10 11

Interview Summary Milestone Implementation Plan Management Summary Conclusion Bibliography Cover Page

Miss Agnes Khoo Miss Teh Pei Yee Miss Teh Pei Yee Miss Kimberly Lo Miss Kimberly Lo Miss Kimberly Lo Miss Agnes Khoo

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2.0

Discussion on System Screen Design ( Prototype) The system based on the module of Airline Manager, Ticketing Staff, Reservation, Flight and Passenger.

3.0 3.1

Discussion for the next meeting Next meetin will be held in Miss Teh Pei Yee and Miss Agnes Khoo Boon Yans house. Miss Teh Pei Yees computer will be used to database management and Miss Khoo Boon Yans computer will be use as for Visual Basic programming.

4.0

Request letter Miss Agnes Khoo will send the request letter to MAS office in this week.

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Third Discussion of Airline Reservation System

Date: Time: Venue: Present:

Tuesday, 6th Jan 2004 2 pm Lee Heng Lengs room Lee Heng Leng, Teh Pei Yee, Kimberly Lo Sze Yie, Agnes Khoo Boon Yan

No. 1.0 1.1

DESCRIPTION Venue The venue as planned in last meeting for had changed due to personal reason.

2.0 2.1

Discussion All copies of what we documentation will be submitted to team leader, Miss Lee Heng Leng. She will check all documents are correct. After that, the document will be passed to document manager.

3.0

Screen design This main screen of systems interface had been developed by Miss Lee Heng Leng. Each member is assigned to some tasks of screen designing of the prototype. No Task 1 Main, New Flight, New Reservation, New Passenger, Cancel Reservation. 2. New Ticketing Staff 3. Query Flight, Query Passenger, Query Reservation. 4. Login Page Person In Charged Miss Lee Heng Leng Miss Kimberly Lo Miss Agnes Khoo Miss Teh Pei Yee

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Fourth Discussion of Airline Reservation System

Date: Time: Venue: Present:

Tuesday, 13th Jan 2004 2 pm Lee Heng Lengs room Lee Heng Leng, Teh Pei Yee, Kimberly Lo Sze Yie, Agnes Khoo Boon Yan

No. 1.0 1.1

DESCRIPTION Interim Report We discussed the table of content in the interim report. We plan to submit the interim report by 16th of January 2004. On the 15th January 2004, all members need submit their documentation to Document Manager.

2.0 2.1

Gantt Chart Miss Teh Pei Yee had completed a Gantt chart. She was assigned to prepare another Gantt chart for the Implementation Plan.

3.0

Screen design Programming Leader, Miss Agnes Khoo assigned to design reservation query form in visual basic.

4.0 4.1

Individual Contribution All members assigned to write their own individual contribution.

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Meeting with Supervisor

Date: Time: Venue: Present:

Friday, 9th January 2004 2 pm Miss Shyamalas office Lee Heng Leng, Teh Pei Yee, Kimberly Lo Sze Yie, Agnes Khoo Boon Yan

No. 1.0 2.0 3.0 4.0 5.0 6.0

DESCRIPTION Gantt Chart Minute Meeting Interim Report Data Flow Diagram Entity Relationship Diagram Interview Questions

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Meeting with Supervisor

Date: Time: Venue: Present:

Tuesday, 10th February 2004 4 pm Miss Shyamalas office Lee Heng Leng, Teh Pei Yee, Kimberly Lo Sze Yie, Agnes Khoo Boon Yan

No. 1.0 2.0 3.0 4.0 5.0 6.0 7.0 8.0

DESCRIPTION Database using Microsoft SQL Sever 2000 Operating System on server side Windows 2000 Server Connection via ODBC Presentation 2 Final Report Seat Plan Acceptance Test Client and server configuration

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Fifth Discussion of Airline Reservation System

Date: Time: Venue: Present:

Tuesday, 17th February 2004 2.00 pm FBL 4021 Lee Heng Leng, Teh Pei Yee, Kimberly Lo Sze Yie, Agnes Khoo Boon Yan

No. 1.0 1.1

DESCRIPTION Review on Previous Project Work ( Interim Report ) We constructed a full review on interim report. We analyzed the problems and discussed on improvements to be made.

2.0 2.1

Database Microsoft SQL Server 2000 is used to manage the systems database and Microsoft Windows 2000 Server is used as our operating system for the server side.

3.0 3.1 3.2 4.0

Project Plan Refer to milestones for all tasks date completion. Refer to Gantt Chart to ensure flow of works. Prototype Changes will be made on the prototype to ease the use of the system.

5.0

Seat plan Miss Agnes Khoo assigned to develop seat plan referring to aircraft Boeing 747200

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Sixth Discussion of Airline Reservation System

Date: Time: Venue: Present:

Tuesday, 24th February 2004 2.00 pm Lee Heng Lengs room Lee Heng Leng, Teh Pei Yee, Kimberly Lo Sze Yie, Agnes Khoo Boon Yan

No.

DESCRIPTION

1.0 1.1

Database Management Problems occurred when connecting the system (Microsoft Visual Basic 6.0) to database (Microsoft SQL Server 2000) All members assigned to find the solution.

1.2

Final decision on using Miss Agnes Khoos computer as a server and Miss Lee Heng Lengs computer as a client.

2.0 2.1

Documentation Discussion Project plans element are included as following: No 1 2 3 4 Task Documentation on Conclusion, System Limitation and Further Enhancement. Seat Plan, Connection, VB Coding Test Plan, Acceptance Test and database management. Connection, update and modification of the systems interface such as frmAirlineManager, frmStaff, frmPassenger, mnuHistory, frmSplash, frmabout, frmMake Reservation, frmCheckReservation, msgbox, etc. Person In Charged Miss Kimberly Lo Miss Agnes Khoo Miss Teh Pei Yee Miss Lee Heng Leng

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Seventh Discussion of Airline Reservation System

Date: Time: Venue: Present:

Tuesday, 2nd March 2004 2.00 pm Jaya Jusco Food Court Lee Heng Leng, Teh Pei Yee, Kimberly Lo Sze Yie, Agnes Khoo Boon Yan

No.

DESCRIPTION

1.0

System On 9th of March 2004, Tuesday, all members were assigned to involve in the Testing Evaluation. Miss Teh Pei Yee will prepare the Testing Plan and Miss Kimberly will be as a tester. Meanwhile, Miss Lee Heng Leng will prepare client/server installation guide and Miss Agnes Khoo will setup the client/server installation.

2.0

Final Check

2.1

Miss Kimberly Lo, documentation manager, needs to do final checking on the entire final report.

2.2

Team leader, Miss Lee Heng Leng will check the overall development and implementation of the documentation, connection, and the program.

2.3

Programming leader, Miss Agnes Khoo assigned to conduct the programming tasks. She needs to check for programs errors and debug, add comments to the

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programs coding for better understanding.

2.4

Database manager, Miss Teh Pei Yee checks on database whether got any errors and ensure the program successfully connected to the database.

3.0

Individual Contribution and weekly log

3.1

Each group member need to prepare their own individual contribution and weekly log.

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Appendix B: Request Interview Letter


50, Jalan Bukit Beruang 3, Taman Bukit Beruang, Bukit Beruang, 75450 Melaka.

IT General Manager, Malaysia Airline, 4th floor, MAS Building, 50250 Jalan Sultan Ismail, Kuala Lumpur. Dear Sir, Request For Interview

2-01-2004

With regards to the matter above, we as a team of 4 from Multimedia University Diploma IT final years students would like to have an interview with you regarding MAS Flight Reservation system. 2. We are currently embarking on final year project entitle Computerize Airline Reservation System, hence the objective of this interview is to know more about current MAS Flight Reservation System and also to find out what are the future enhancement features that can added to improve. Below are details of 4 of us I. Agnes Khoo Boon Yan II. Joey Lee Heng Leng III. Teh Pei Yee IV. Kimberly Lo Sze Yie

ID: 1021179431 ID: 1021191630 ID: 1021103633 ID: 1021191368

3. Enclose is the recommendation letter from our supervisor. We hope that you can make our interview session on 9/1/2004(Friday), 2:30p.m. However, if this date is not convenient to you, we hope you can make another arrangement before 16/1/2004.

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4. You can contact any of the following persons if you have enquiry towards this interview section.

I. Agnes Khoo Boon Yan II. Joey Lee Heng Leng

016-2049587 016-4541391

5. We sincerely hope that you will give your support and cooperation as it is very crucial to our project research. Thank you in advance.

Sincerely,

________________ (Khoo Boon Yan) Project Secretary H/P- 0162049587

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Appendix C: Interview Questions

Section 1 Tourism Companies/Airlines

1. How do you book the multiple tickets from the airport? 2. Do you face any difficulties or complaints from the customers? 3. Do you use system to book tickets? 4. How does the system link to the airline? 5. Is the system efficient? 6. How is the connection speed? 7. Is the system user friendly/interface/content relativity 8. Does system down often? 9. What details/particular from the customers that you usually get? 10. Do you check financial status of the customers? 11. Does the system check for criminal status? 12. How to pay deposit? 13. Does the system has any rules/regulation/information for customers? 14. What the procedure from a customers book the ticket till get ticket? 15. How to do the transaction for payment 16. How is the security, database/admin login 17. What are improvement you think should be implemented

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18. What are the benefits, pros and cons before and after the existing of the system? 19. How you store your previous customers information 20. How you change the destination, date, time of the customers ticket 21. How you cater the elderly and disable people 22. How to reserve the special seat from the customer requirement? 23. What type of the report the system will be generated?

Section2 Airlines

1. What OS, network. Storage? 2. How big is the database? or how big is your data warehouse? 3. How you backup 4. How often you back up 5. What technology that you use to back up 6. How you define the security terms in your system? 7. What language that you use to develop the system 8. Do you have any plan to upgrade your system? 9. Does your company upgrade the system before? 10. Do you mind to share your plan with us? 11. What are the others channels. That the customers can make the reservation? Such as wap, gprs, or telephone automated answering? 12. What is accurately of the system? Error?
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13. How you solve this? 14. Can the statistics report be generated? 15. What types of reports and what is their repetitive purpose? 16. Regarding the administrator login, how many level of log in that you have? Like administrator login, management log in and front test log in?

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Appendix D: Interview Session

We start our interview section with Mr. Terrance which is IT Sales and Marketing manager sharp at three o clock. Joey Lee Heng Leng and Agnes Khoo Boon Yan in charge to ask question regarding the airline reservation system that use by Malaysia Airlines (MAS). Teh Pei Yee and Kimberly Lo Sze Yie in charge to jot down the answers from Mr. Terrance. Below are the dialogs between us.

T = Mr. Terrance J = Joey Lee Heng Leng A = Agnes Khoo Boon Yan

J:

Good afternoon Mr. Terrance. I am Joey Lee Heng Leng, group leader of our

project, nice to meet you. Let me introduce, this is Agnes Khoo, this is Kimberly and this is Teh Pei Yee. We are all final year diploma student from MMU.

T:

Nice to meet you too. Is there anything that I can help you all?

J:

Yes, we are here to know details about ticket reservation system that currently

use by MAS.

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T:

O.k. The name of our ticket reservation system is KOMMAS. KOMMAS is a

DOS-base system that use by MAS for ticket reservation. This system has 25 years history. It had been upgrade for 4 times in these 25 years to add more features in it. Now, we still are using this system to do reservation for customers. All brunch of MAS in overseas are using the same system to do reservation too. The system can check on the departure time and day to specific place. Not only flights that offer by MAS but also flights offered by other airline systems in Malaysia and overseas.

J:

Ic. So can you tell us how the reservation been done from head to toe?

T:

Sure! For reservation, the reservation person will key in the record and book the

tickets. Once booked, the system will check whether the flights or seats is confirm. This system has link to the capacity of the aircraft. For example, this system tells the number of seats occupied and empty seats for each class. If the seats had full, a note will pop up say that seats are full and confirm can not be made. By this function, the reservation person can tells the more accurately about which seats are available to customers. The reservation person will then confirm with customers. Once confirm, the customers will go to the ticketing counter to take the ticket and pay the money. The reservation person will key in the reference number to the system. The information of customers will pop up if he had made the reservation.

A:

Is there any deposit required in for ticket reservation?


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T:

This is no deposit required.

J:

Did you have deadline for customers to collect the ticket?

T:

Yes, customer will need to collect the ticket 2 weeks before the departure time.

Else the reservation will automatically cancel by the system. This is to enable other customer can make reservation. However, there are special cases that customers can not collect the ticket within this time period. So those customers, if they called to our counter and tell us their problem, we will change the deadline for then to collect the ticket in the system.

A:

Can customers change their departure time or day?

T:

Yes, they will have a reference number once they did the reservation. To change

the departure time or day, they will need to give the reference number to the reservation person. The reservation person just needs to key in the customers reference number and change the details. Customers also can cancel the flights if they couldnt make it.

A:

Do you keep the information of your previous customers?

T:

Yes, the system will keep the information of our previous customers for 6 month.

After 6 months the system will automatically remove the information from database.
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J:

If your customers make any special requirement, what the system will do.

T:

for sure we have some customers that will do special requirement. For example,

some people may have elegy to certain food, the reservation person will key in this special requirement for food into the system, so that special meal will be provided to this person. Customers also can choose seat that they prefer. In the other words, this system is customers friendly.

J:

Who has the authority to make the reservation?

T:

Booking is done by reservation department. But ticketing department also can

access it and make reservation for customers. Ticketing and reservation department are link to each other, they can access the same database.

A:

I there any other ways for customers to do reservation except call to the counter?

T:

Yes. They can make their reservation through travel agent. Reservation system

that use by travel agent has a link to KOMMAS. The process is some with our reservation system. KOMMAS will know which travel agent had booked the ticket.

A:

is there any level of access in this system?

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T:

Yes. Different position will have different level of access. KOMMAS have a

specific code for the user of this system. For persons who make reservation and ticketing, they have the highest accessibility to use the system. For managing level, they just can access the system and check the report of flights and customers reservation information. For administration level of this system, they can customize the flights and departure time.

J:

does the system generate report?

T:

Yes, but the problem is we can not get the report according to our personal

requirement.

J:

does system down happened before?

T:

Yes, for few times. When the system is down, all the ticketing reservation will do

manually.

A:

Do you backup the information of flights and customers?

T:

Sure! The system will backup the information of all flights and customers

information. This is to prevent the damage of database due to virus or physical damage. So, there is no reason that we will lose our data.
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J:

Does the system have any weakness?

T:

Yes. It can not generate report according to the requirement of user. Also, this

system has no basic intelligent. We will only get the report after one or two weeks. Due to this system is DOS base, the interface of this system may not attractive. Also, it is not user friendly enough for us. We will need to memorize all the codes or make reference to the booklet given to check on the code to make reservation, to view reports, to check on flight and etc. Information that shown out from the system is messy. For the beginner user of this system, they will face the difficulties to understand the information shown. For the security part, user do not have own password to get into the system. They get into the system just by using the access code that they had given.

A:

Do you have any plan to upgrade your system?

T:

Yes, we are now moving forward online reservation. But, we are not going to

upgrade the system. We will buy the system for online reservation from outside. The reason is MAS is not professional in implementing a system by computer. It is better we let company that expert in doing this to do it.

J:

I think we have got the information that we need from you. This is our last

request. Can you show us the reservation system?

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T:

yes, no problem. But I only have the access code for viewing the report.

J:

Its OK. We dont mind. Thanks Mr. Terrance.

T:

Welcome.

Our interview section last for 1 hour. We got the chance to see the system as well. From this interview section, we have the idea how the reservation system works.

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Appendix E: Test Script

CRITERIA Login Page Enter valid login staffs username and password. Click OK (login confirmation) to enter the Main page. Click on Manager Login. Enter valid managers login username and password. Click OK (login confirmation) to enter the Main page. Enter invalid login password, click OK and display invalid password message, require reenter password. Enter invalid login username and password in Manager Login. Click OK and display invalid password message, require reenter password. Main Menu Screen For manager login, user can access to full system features in main menu screen. For staff login, some features in the main screen are disabled.

FULFILLED

REMARKS

Test successful.

None

Test successful.

None

Pop up message box Test successful. Invalid username and password Pop up message box Test successful. Invalid username and password

Test successful.

None

Test successful.

Disabled feature such as New User, Flight and Report.

New Airline Manager Input the login name. If not, there will be

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a pop out Please input login name message box. Input the password. If not, there will be a pop out Please input password message box. Input the confirm password. If not, there will be a pop out Please confirm password message box. If the password is not match confirm password, it will pop out the message box of Please make sure the password is correct message box. Input record into database by clicking OK button, then will pop out a successful record message box. Click Cancel button to unload the form. New Ticketing Staff Input the Login name. If not, there will be pop out a Please Input login name message box. Input the Password. If not, there will pop out a Please input password message box. Input the Confirm password. If not, there will pop out Please confirm password message box. If the password is incorrect, there will pop out the password is incorrect. Please

Test successful.

None

Test successful.

None

Test successful.

None

Test successful.

None

Field without asterisk * Test successful. are allowed to be null.

Test successful.

None

Test successful.

None

Test successful.

None

Test successful.

None

Test successful.

None

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make sure the password is correct message box. Input record into database by clicking OK button, then will pop out a successful record message box. Click Cancel button to unload the form. Test successful. None Test successful. Field without asterisk * are allowed to be null.

New Flight Information Input the flight number. If not, there will be pop out a Please input flight number message box. Select aircraft type. If not, there will be pop out a Please select aircraft type message box. Select departure location. If not, there will be pop out a Please select departure location message box. Select departure date. If not, there will be pop out a Please select departure time message box. Select the departure time. If not, there will be pop out a Please input departure time message box. Select the arrival location. If not, there will be pop out a Please select arrival location message box. Select departure date. If not, there will be pop out a Please select departure date Test successful. None Test successful. None Test successful. None Test successful. None Test successful. None Test successful. None Test successful. None

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message box. Select departure time. If not, there will be pop out a Please select departure time message box. Input record into database by clicking OK button, then will pop out a successful record message box. Click Cancel button to unload the form. Make Reservation Select the departing and arriving location, then click search button to search about flight information. Display of search results. Click on the Add Passenger button to load add passenger form for making reservation. Input flight code of reservation to be made. Else message box pop out Please input flight code Input quantity of reservation to be made. Else message box pop out Please input reservation quantity To confirm reservation, click Confirm Reservation button. Click Cancel button to unload the form. To print reservation, click on Print Reservation. Cancel Reservation Test successful. Test successful. None None Test successful. None Test successful. None Test successful. None Test successful. None Test successful. None Test successful. None Test successful. None Test successful. No fields are allowed to be null in this form. Test successful. None

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To search a reservation, insert the reservation code in the query on Reservation then click Search. Display search results. To view all reservation information, click on the View All button. Confirm to select a record and click Cancel Reservation button to cancel the reservation. Click Quit button to unload the form. Query of Airline Manager Information Input the manager code to search Airline Manager information. Based on inserted query, the search results will be display by clicking the Search button. To view all query Airline Manager information, click on the View All button Select a record and click Delete to delete the record. Click Cancel button to unload the form. Query of Ticketing Staff Information Input the staff code to search Ticketing Staff information. Based on inserted query, the search results will be display by clicking the Search button. To view all query Ticketing Staff Test successful. Test successful. Test successful. Test successful. Test successful. Test successful. Test successful. Test successful. Test successful. Test successful. Test successful. Test successful.

Reservation code must be integer.

None None

None

None

Manager code must be integer.

None

None

None

None

Staff code must be integer.

None

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information, click on the View All button. Select a record and click Delete to delete the record. Click Cancel button to unload the form. Query of Flight Information Input the Flight code to search Flight information. Based on inserted query, the search results will be display by clicking the Search button. To view all query Flight information, click on the View All button. Select a record and click Delete to delete the query. Click Cancel button to unload the form. Query of Passenger Information Input the Passenger name to search Passenger information. Based on inserted query, the search results will be display by clicking the Search button. To view all query passenger information, click on the View All button. Select a record and click Delete to delete the query. Click Cancel button to unload the form.

Test successful.

None

Test successful.

None

Test successful.

None

Test successful.

Flight code must be integer

Test successful.

None

Test successful.

None

Test successful.

None

Test successful.

None

Test successful.

None

Test successful.

None

Test successful.

None

Test successful.

None

Test successful.

None

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Report Click Airline Manager Report menu to display report. Click Ticketing Staff Report menu to display report. Click Flight Report menu to display report. Click Passenger Report menu to display report. Window Click Cascade menu to arrange form cascade. Click Tile Horizontally menu to arrange form tile horizontally. Click Tile Vertically menu to arrange form tile vertically. About Display about ARS information. Exit Display a box that confirm to Exit. Exit program by clicking Yes. Not Exit program by clicking No. Test successful. Test successful. Test successful. None None None Test successful. None Test successful. None Test successful. None Test successful. None Test successful. None Test successful. None Test successful. None Test successful. None

Prepared by: Teh Pei Yee Tested by: Verified by: Date: Kimberly Lo Sze Yie & Agnes Khoo Boon Yan Lee Heng Leng 11th March 2004

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Appendix F: Client/Server Setup Guide

In large client/server systems, thousands of users may be connected to a SQL Server at the same time. SQL Server has full protection for these environments, with safeguards that prevent problems such as having multiple users trying to update the same piece of data at the same time. SQL Server also effectively allocates the available resources, such as memory, network bandwidth, and disk I/O, among the multiple users.

Figure 9.1 Client/Server Connection

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While SQL Server works very effectively as a server, it can also be used in applications that need a stand-alone database stored locally on the client. SQL Server can dynamically configure itself to run efficiently with the resources available on a client without the need to dedicate a database administrator to each client.

Creating ODBC DSN You can check for MDAC and force a TCP/IP connection to the server by creating an ODBC Data Source. Try creating a Domain Server Name (DSN) by following the steps below:

1. Click on Windows / Start / Control Panel 2. Double Click on Data Sources (ODBC) (Note: some versions of windows, click Administrative Tools first) 3. Click the System DSN tab 4. Click the Add Button 5. Scroll to the bottom of the driver list and click SQL Server 6. Click the Finish button 7. Type <Your Name> in the Name & Description field 8. In the Server field, type the IP address of the computer where SQL Server (MSDE) is running 9. Click the Next button 10. Click the "With SQL Server authentication ..." option 11. Click the Client Configuration button 12. Click TCP/IP option for the network library

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13. Make sure the Server Alias and Server Name fields have the IP address of your server 14. Click the Ok button 15. Click the "Connect to SQL server to obtain..." option 16. Enter "sa" (no quotes) for the user name, 17. Leave password blank unless you already had SQL Server and use a different password 18. Click the Next button 19. Click on "Change the default database to:..." option 20. Click the Database drop down list and select <Your Name> 21. Click the Next button 22. Click the Finish button 23. Click the Test Data Source button

If you follow the above process, your connection will be successfully established.

Reference: http://www.expresstechnology.com/TechBulletins/ClientServer.htm

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