Troubleshooting for GDP-04

Page

1 of 12

TROUBLESHOOTING FOR GDP04

Copyright JabloCOM s.r.o. All information in this document is private. Every reproduction of this document without permission of JabloCOM Company is forbidden.

JabloCOM s.r.o.
Pod Skalkou 33 466 01 Jablonec nad Nisou Czech Republic info@jablocom.com http://www.jablocom.com tel/fax: +420 483 559 811

Troubleshooting for GDP-04

Page

2 of 12

History of versions
Version
JM43301 JM43302

Date
18.2.2008 3.4.2009

Description
Initial version Error 1002, error 1003 - loosing GSM module

Author
Kopriva Korpiva

JabloCOM s.r.o.
Pod Skalkou 33 466 01 Jablonec nad Nisou Czech Republic info@jablocom.com http://www.jablocom.com tel/fax: +420 483 559 811

Troubleshooting for GDP-04

Page

3 of 12

TABLE OF CONTENTS
TABLE OF CONTENTS........................................................................................................................3 TROUBLESHOOTING..........................................................................................................................4 PHONE IS NOT ABLE TO SWITCH ON................................................................................................................4 LOW VOLUME OR NO SOUND FROM HANDSET...................................................................................................4 LCD DOES NOT SHOW ANY CHARACTERS (BACKLIGHT WORKS)..........................................................................4 INCORRECT TIME.........................................................................................................................................5 DOES NOT READ INSERTED SIM...................................................................................................................5 HOOK SWITCH DOES NOT WORK CORRECTLY....................................................................................................6 BACKLIGHT IS ONLY FLASHING DURING SWITCHING ON......................................................................................6 INSYSTEM ERROR 1003...............................................................................................................................7 INSYSTEM ERROR 1002...............................................................................................................................8 PHONE IS LOSING CONTACT WITH SIM...........................................................................................................8 APPENDIX.............................................................................................................................................11

JabloCOM s.r.o.
Pod Skalkou 33 466 01 Jablonec nad Nisou Czech Republic info@jablocom.com http://www.jablocom.com tel/fax: +420 483 559 811

TROUBLESHOOTING
Phone is not able to switch on
check output voltage of loaded power adaptor. check connection between keyboard PCB and main PCB (cable and connectors). measure voltage after fuse FU1 while power adaptor is connected to the phone. The voltage must not be under 11V. Otherwise replace the fuse.

Low volume or no sound from handset

measure resistance of R414 and R413 (value should be 12ohms). If they have significantly different resistance, replace them by new ones (picture 1). measure DC resistance of inductors L26 a L27. The value must not be higher than 1ohm. If they have significantly different resistance, replace them by new ones (picture 1).

L27 and L26

R414 and R413

Picture 1 position of R414, R413 and L26, L27

LCD does not show any characters (backlight works)

check if the FFC cable from LCD is correctly connected in the LCD connector K87 on main PCB (picture 2). connect a new LCD to the connector K87. If it works correctly, replace the old LCD by the new one. If the new LCD does work too, re-solder all pads of K87.

Incorrect time
download the lates version of JabloSuite from JabloCOM web page (www.jablocom.com). With help of UpdateTool (part of JabloSuite) download the highest version of SW from web and download it into the phone. If the JabloSuite is not able to detect connected phone or does not find any SW upgrade on the web, download and install the highest version 1.x of the JabloSuite.

K87

Picture 2 position of connector K87

Does not read inserted SIM

replace capacitor C283 by capacitor with value 10pF and remove capacitor C287 (picture 3). replace SIM holder.

C283 and C287

Picture 3 position of C283 and C287

Hook switch does not work correctly

check if the hook microswitch inside the phone is correctly fixed in the plastic housing. gently form the metal actuator just according to the picture 4.

small deformation

Picture 4 forming the hook switch actuator

Backlight is only flashing during switching on

download the lates version of JabloSuite from JabloCOM web page (www.jablocom.com). With help of UpdateTool (part of JabloSuite)

download the highest version of SW from web and download it into the phone. If the JabloSuite is not able to detect connected phone or does not find any SW upgrade on the web, download and install the highest version 1.x of the JabloSuite.

Insystem error 1003

delete all recodrs in contact list. check if the GSM module is sufficiently pluged in the module connector. If not, do following steps: 1) check plastic post under the GSM module. If tip of this post does not seat in hole in the main board, correct its position:

Picture 5 - Wrong position

Picture 6 - Correct position

2) press the GSM module back into the connector on main board. All three bracket feets must be return back into the holes in main board. Then fix the feets to the main board with a glue (recommended glue is Dow Corning Conformal Coating DC1-2577):
GLUE HERE

PRESS HERE

Picture 7

Picture 8

download the lates version of JabloSuite from JabloCOM web page (www.jablocom.com). With help of UpdateTool (part of JabloSuite) download the highest version of SW from web and download it into the phone. If the JabloSuite is not able to detect connected phone or does not

find any SW upgrade on the web, download and install the highest version 1.x of the JabloSuite.

Insystem error 1002

check if the keyboard cable is properly connected to the connector on main board and to the keyboard PCB (picture 9). replace keyboard cable SPG040034. replace keyboard PCB SPG040023. after repair or change cable or keyboard PCB you have to switch the phone on by the green button. This operation will delete error event from memory!!! Otherwise the error message will be always shown during starting up.

Picture 9 connection of keyboard harness

Phone is losing contact with SIM

if it is possible, check dimensions of the used SIM card. Especially thickness and the cut down corner of the SIM. If the thickness is smaller than is shown on picture 10 or the cut down corner is damaged, the detector of inserted SIM card does not work properly. make a short connection between two right pins of SIM holder (picture 11). This will make a bypass of SIM card detector.

Picture 10 SIM dimension

Picture 11 Bypass of SIM detector

PLEASE NOTE, WE REQUIRE ANY EXCHANGE OF COMPONENTS TO BE RETURNED TO JABLOCOM FOR ANALYSIS!!!

APPENDIX
Picture A1 - Assembly plan TOP

Picture A2 - Assembly plan BOTTOM