Application Review

Here is a summary of the application you just completed. Personal Information Name: JAMES JOHNSON Email: jcj0hns0n76@hotmail.com Vacancy Announcement: 11-USMINT-416P Position Title: Information Technology Specialist (Customer Support)

Series: 2210 Grade: 12 Location(s): Washington DC Metro Area, DC Veteran's Preference: NOT A VET

Eligibility Questions * 1. Are you a veteran who was separated from the armed forces under honorable conditions after completing an initial continuous tour of duty of 3 years ( may have been released just short of 3 years ) ? Answer: No * 2. If you are a male at least 18 years of age, born after December 31, 1959, have you registered with the Selective Service System (select Not applicable if this question does not apply to you)? Answer: Yes * 3. Are you a current Federal employee? Answer: No * 4. Are you a current Federal employee serving under a Veterans' Recruitment Appointment (VRA)? Answer: No * 5. If you are a current Federal employee, by what agency and organization are you employed? Answer: Not applicable 6. If you selected "Other", please enter the agency and organization. Answer: No answer

7. If you are a current Federal employee, what is your duty station? [City, State] Answer: No answer

* 8. If you are a Federal employee, under what type of appointment are you currently serving? Answer: Not applicable 9. Are you a student appointee under a student career program who has completed all requirements for graduation and conversion and in the 120-day period for conversion? Answer: No

* 10. Are you a current or former Federal employee with reinstatement eligibility? Answer: No 11. If you are, or ever were a Federal civilian employee, indicate the pay plan of the highest graded position you have ever held. (2 character maximum) Answer: No answer

12. If you are, or ever were a Federal civilian employee, indicate the grade level or pay band of the highest graded position you have ever held. Answer: No answer 13. May we contact your current supervisor for a reference? Answer: Yes 14. Are you a retiree receiving a Federal annuity, either military or civilian? Answer: No Note: If you are an annuitant, your salary or annuity may be reduced upon employment. * 15. Have you accepted a buyout from a Federal agency within the past 5 years? Answer: No * 16. Are you eligible for an excepted appointment under the Federal Employment Program for Persons with Disabilities? Answer: Yes * 17. Are you eligible for noncompetitive appointment under a Special Appointing Authority (this includes employees covered by an Interchange Agreement)? Answer: No 18. If you are eligible for noncompetitive appointment under a Special Appointing Authority, what authority are you applying under? (50 character maximum) Answer: NA

* 19. Displaced/surplus employee information:

Answer: I am not a displaced employee from a Federal Agency.

Vacancy Questions All grades responses All candidates are required to have 52 weeks of specialized experience at the GS-11 level or equivalent in other public or private sectors, that is directly related to the position as listed in this announcement and which has equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience is defined as experience that demonstrates planning and implementation of customer support services covering IT equipment, software, systems, interfaces, networks, and asset management. Provide assistance and guidance to users in both business and technical areas. * 1. Select the choice that best describes your specialized experience. Answer: I meet the qualifications as described above. Follow-up Questions * 1. In the text box below, please list the organization(s) and the dates that you obtained this experience that can be found on your resume. Answer: LH MrtnCntr 3/11-Pres USSnt Cntr 1/01-2/11 Unsys 4/10-8/10 Nrtl 5/07-5/09 Hrd 8/06-12/06 SnLght 10/05-08/06 Obvrs 5/05-10/05 Crtfd Sys 11/04-5/05 By Tk 8/04-11/04 ACS 8/02-8/04 Prgrsys 1/01- 08/02 Clumb 8/00-12/00 Mnpwr 6/99-6/00 Mrcn 1/96-5/99

* 2. Select the response(s) that identifies the certifications and/or experience that you currently possess. Answer: None of the above. * 3. Please select all of the following ITIL concepts/methodologies you have utilized while meeting or exceeding user expectations: Answer: Incident management Answer: Problem management

Answer: Asset management Answer: Change management * 4. Select the response(s) that describes the written activities that you routinely perform in your employment. Answer: Write user documentation for newly developed software. Answer: Write user instructions and guidance material covering other technical subjects. Answer: Write technical specifications for procuring hardware, software or services. Answer: Write local policies for the IT program . Answer: Write agency wide policies for the IT program. * 5. Please select all of the following that you have experience developing: Answer: Hardware manuals Answer: Software manuals Answer: Standard operating procedures Answer: User guides Answer: Documentation for IT systems and applications * 6. Select the response(s) that shows your responsibility in independently providing user support, including trouble-shooting problems. Answer: Microsoft Windows XP Answer: Microsoft Windows 2003, 2007, 2010 Answer: Microsoft Office Answer: Adobe Acrobat Answer: Internet Explorer 7.0 or later Answer: Outlook Answer: WinZip Answer: FTP utility Answer: 3rd Party CD/DVD Writer Software Answer: Symantec Anti-Virus Answer: Outlook Exchange Answer: MS Active Directory Answer: Other software * 7. Select the answers which most closely reflect IT customer support jobs you have held for one year or longer on a full time basis. Answer: Computer Specialist providing technical support and problem solving to users of stand alone or networked work stations and peripherals. Answer: Computer Specialist providing user support on enterprise, legacy or large commercial software applications. Answer: Help Desk Specialist providing first or second level trouble shooting on operating system, hardware or communications problems. Answer: Network Administrator providing site management of servers, LAN, WAN technology and systems.

systems. Answer: Systems Analyst interfacing with users to investigate and document business processes, writing specifications for programmers and testing completed modules or applications. Answer: System Administrator for a multi-server security system. Answer: Other customer support functions not identified above. * 8. Select the IT tasks you have routinely performed in an IT occupation for one year or longer. Answer: Provide technical support and problem solving to users of stand alone or networked work stations and peripherals. Answer: Provide user support on enterprise or large commercial software applications. Answer: Troubleshoot operating systems, hardware or communications problems. Answer: Provide network site management of servers, LAN, WAN technology and systems. Answer: Test, modify and integrate new or existing information security hardware and software applications. Answer: Install, configure and troubleshoot large internal and perimeter site security systems and software applications. Answer: Investigate security breaches and unauthorized access to or corruption of enterprise data. Answer: Train users on applications, software, hardware, networks, communications and/or computer security. Answer: Develop and maintain web sites to meet user needs in commercial or governmental organizations. * 9. Select the responses that indicate the PC operating systems you have installed, configured, maintained and upgraded. Answer: UNIX (HP-UX, Solaris) Answer: Windows 2000 Answer: Windows 2003 Advanced Server Answer: Windows 2010 Answer: Windows Server 2008 Answer: Windows 7 * 10. Select the response(s) that indicates your experience with IT security guidelines. Answer: I am familiar with guidelines and policies concerning IT System Security Best Practices. Answer: I have written and applied guidelines for IT System Security on a local level. Answer: I have written and applied guidelines for IT System Security on a Regional or multiple office level. Answer: I have a comprehensive understanding of the laws, Executive Orders, regulations, policies, directives, and standards concerning IT System Security. Answer: I have written System Security Plans describing the required management, operational, and technical controls for general support systems (i.e., LAN, WAN, SMS). Answer: I have written System Security Plans describing the required management, operational, and technical controls for other operations and maintenance systems. Answer: I have tested IT systems to determine if they comply with IT security guidance. Answer: I have tested other operations and maintenance systems to determine if they comply

Answer: I have tested other operations and maintenance systems to determine if they comply with IT security guidance. * 11. Select the response(s) that identifies the certifications and/or experience that you currently possess. Answer: None of the above * 12. Do you have experience developing and/or delivering resolutions to large-scale missioncritical projects, supporting client requests as well as providing guidance in the performance of established software and web-based tasks. I have a proven track record of working independently as well as within a team structure with an eye towards providing the most efficient end-user experience. I have displayed the ability to write and formally document mint-related software programs that interface with other existing systems. Answer: Yes * 13. Select the certification(s) that you possess. Answer: CompTIA A+ Certification Answer: Microsoft Certified Desktop Support Technician Certification Please fax or email or mail a copy of your certificate by 11:59 pm Eastern Time (ET) on the closing date of this announcement. * 14. Select the answer that best describes your experience with imaging software tools [Ghost, RIS, WDS, etc.]. Answer: I have researched, tested, installed, deployed, and updated multiple systems through the domain using imaging software such as RIS, WDS, Ghost, etc.. * 15. What specific professional software configuration experience do you possess? Check all that apply. Answer: HTML Answer: Oracle Answer: Heat Answer: Unix Answer: Citrix Answer: Documentum Answer: Power Point Answer: Active Directory Answer: SQL Answer: Exchange 2003 * 16. Do you possess a current Information Technology Infrastructure Library certification? Answer: No

Answer: No If yes, please fax or email a copy of your ITIL Certificate by 11:59 pm Eastern Time (ET) on the closing date of this announcement. * 17. Do you possess a thorough working knowledge of the Capability Maturity Model process, Six Sigma and/or Lean Certified? Answer: No * 18. Do you possess a thorough working knowledge of PC Life Cycle Refresh planning and implementation? Answer: Yes * 19. Have you ever been responsible for seat and /or asset management? Answer: No * 20. Which of the following tasks have you performed as a part of your job when working with web applications? Check all that apply. Answer: Determined the technical infrastructure of web services. Answer: Implemented a content management tool for ease of use and standardization. Answer: Evaluated, edited and enhanced user provided content into attractive and easily navigated Web sites. Answer: Oversaw management and maintenance of servers and portals. Answer: Restored disputed systems to normal operation independently resolving the full spectrum of operational problems. Answer: Initiated interventions to prevent reoccurrence of service disruption. * 21. Are you experienced following a systems development life cycle approach? Answer: Yes Follow-up Questions 1. In the text box below, please list the organization(s) and the dates that you obtained this experience that can be found on your resume. Answer: LH MrtnCntr 3/11-Pres USSnt Cntr 1/01-2/11 Unsys 4/10-8/10 Nrtl 5/07-5/09 Hrd 8/06-12/06 SnLght 10/05-08/06 Obvrs 5/05-10/05 Crtfd Sys 11/04-5/05

By Tk 8/04-11/04 ACS 8/02-8/04 Prgrsys 1/01- 08/02 Clumb 8/00-12/00 Mnpwr 6/99-6/00 Mrcn 1/96-5/99

* 22. Select the written document(s)/material(s) that you have experience in preparing. Answer: Technical documents/diagrams Answer: Briefing papers, and correspondences (and other materials to various individuals and audiences). * 23. Which of the following describes your ability to communicate effectively orally and in writing in order to; convey ideas and concepts explain rationale; persuade and negotiate outcomes; and provide recommendations with management officials at all levels? Check all that apply. Answer: I have conducted meetings with key stakeholders to gather and document business requirements. Answer: I have conducted interviews and working sessions with key stakeholders to obtain information on business functions, and procedures. Answer: I have made oral presentations of analysis, findings, and recommendations to key stakeholders. * 24. Select the statement(s) that best describes your experience in preparing written materials on IT related issues such as technical reports, functional statements, statements of work, briefing papers, and correspondence (and other materials) to various individuals and audiences. Answer: I have prepared written documents, such as transmittal memos and e-mail, which cover routine issues, and recipients are usually within my immediate organization. Answer: I have prepared technical reports, statements of work, and briefing papers, which cover routine issues, with some complex elements, and recipients are usually within my organization. * 25. From the following choices, please select the one that best describes your experience in the following: Customer Service - Experience that has demonstrated the ability to work with customer to anticipates and assess needs, resolve problems quickly, and effectively, satisfy and exceed expectations. Answer: I have performed this task on the job, with close supervision from supervisor or senior employee. * 26. In respect to your interpersonal skills, select the statement that best describes your abilities. Answer: I have experience working with others promoting a positive work environment, developing and maintaining relationships, dealing with hostile or difficult people, and working with

those from diverse backgrounds and experiences. * 27. Indicate your experience in maintaining and promoting effective working relationships with managers, supervisors, co-workers or contractors. Answer: I have established effective working relationships with managers, supervisors, coworkers or contractors. * 28. From the following list please select the following aspects of resolving service desk operational problems pertinent to LAN or WAN you have independently performed: Answer: Identify the problem Answer: Analyze the problem Answer: Monitor the problem Answer: Track the problem Answer: Resolve the problem * 29. Where did you learn about this United States Mint job opportunity? Answer: Other Follow-up Questions * 1. Please specify where you learned about this job opportunity. Answer: The United States Mint Broadcast Emailing system for existing employees and contractors

No applicant level documents exist. The following are additional documents requested for this vacancy. Document Type CTAP/ICTAP College Transcripts Cover Letter DD 214 (Member 4) OF-306 Description No document Submitted No document Submitted Cover letter No document Submitted No document Submitted Cover_Letter.doc UPLOAD Oct 5, 2011 9:06:22 PM Filename Submission Type Date Received

SF-15

No document Submitted No document Submitted

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