Microsoft Windows Vista Ultimate Edition (Build 6000) iTunes 10.4.1.10 QuickTime 7.7 FairPlay 1.12.

20 Apple Application Support 1.5.2 iPod Updater Library [Error:0000000D] CD Driver 2.2.0.1 CD Driver DLL 2.1.1.1 Apple Mobile Device 3.4.1.2 Apple Mobile Device Driver not found. Bonjour 3.0.0.2 (333.2) Gracenote SDK 1.9.1.485 Gracenote MusicID 1.9.1.102 Gracenote Submit 1.9.1.133 Gracenote DSP 1.9.1.43 iTunes Serial Number 002EB0300384F2E0 Current user is not an administrator. The current local date and time is 2011-10-13 22:07:46. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is not supported. Core Media is not supported. (16005) Video Display Information Intel Corporation, Mobile Intel(R) 945GM Express Chipset Controller 0 (Microsoft Corporation WDDM) Intel Corporation, Mobile Intel(R) 945GM Express Chipset Controller 1 (Microsoft Corporation WDDM) **** External Plug-ins Information **** No external plug-ins installed. **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {F6DB2C84-01EF-8743-99D7-59DFE913C262} Description: 3G Modem IP Address: 117.229.96.117 Subnet Mask: 255.255.255.255 Default Gateway: 0.0.0.0 DHCP Enabled: No DHCP Server: Lease Obtained: Wed Dec 31 16:00:00 1969 Lease Expires: DNS Servers: Wed Dec 31 16:00:00 1969 218.248.241.3 218.248.241.4

Adapter Name: {BFB15509-2AD1-4508-9DD8-6DD22ED615AB} Description: Broadcom 802.11g Network Adapter IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Wed Dec 31 16:00:00 1969

Lease Expires: DNS Servers:

Wed Dec 31 16:00:00 1969

Adapter Name: {8DAE5D3D-B4C8-4891-8D3D-93606A51562C} Description: Realtek RTL8139/810x Family Fast Ethernet NIC IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Wed Dec 31 16:00:00 1969 Lease Expires: DNS Servers: Active Connection: 3G Modem Connected: Yes Online: Yes Using Modem: Yes Using LAN: No Using Proxy: No SSL 3.0 Support: Enabled TLS 1.0 Support: Enabled Firewall Information Windows Firewall is on. iTunes is NOT enabled in Windows Firewall. Connection attempt to Apple web site was successful. Connection attempt to browsing iTunes Store was successful. Connection attempt to purchasing from iTunes Store was successful. Connection attempt to iPhone activation server was unsuccessful. The network connection timed out. Connection attempt to firmware update server was unsuccessful. The network connection timed out. Connection attempt to Gracenote server was successful. Last successful iTunes Store access was 2011-10-13 22:05:31. The date and time on this computer is not set correctly. Secure connections to the iTunes Store may fail. **** CD/DVD Drive Tests **** No drivers in LowerFilters. UpperFilters: GEARAspiWDM (2.2.0.1), F: Optiarc DVD RW AD-7580A, Rev ZX09 Drive is empty. Wed Dec 31 16:00:00 1969

**** Device Connectivity Tests **** iPodService 10.4.1.10 is currently running. iTunesHelper is currently not running. Apple Mobile Device service 3.3.0.0 is currently running. Universal Serial Bus Controllers: Intel(R) 82801GB USB Universal Host Controller - 27C8. Device is working properly. Intel(R) 82801GB USB Universal Host Controller - 27C9. Device is working properly. Intel(R) 82801GB USB Universal Host Controller - 27CA. Device is working properly.

Intel(R) 82801GB USB2 Enhanced Host Controller - 27CC. Device is working properly. No FireWire (IEEE 1394) Host Controller found. Most Recent Devices Not Currently Connected: iPod shuffle (2nd Generation) running firmware version 1.0.4 Serial Number: 4H830WQL1ZH **** Device Sync Tests **** No iPod, iPhone, or iPad found.