WILLIAM A.

DI MAGGIO
Old Bridge, NJ 08857 william.dimaggio@yahoo.com 732.740.7851 http://www.linkedin.com/pub/12/9b4/509

PS Sales Operations & ITIL Foundation-Certified, customer focused IT professional valued for leading on shore and off shore professional teams that build technology solutions to mitigate risk and enable bottom line growth. I am recognized for a unique combination of technological and business acumen that includes, consulting sales, infrastructure operations, IT management, programming, help desk, and the ability to identify complex issues, and strategize their solutions for improved ROI. Some major accounts covered: JPMC, ADP, Citigroup, AIG, CSFB, Time Warner Cable, Cablevision, NYSE, Merrill Lynch, Junior Achievement, AIG, MetLife

PROFESSIONAL HISTORY OPEN SYSTEMS TECHNOLOGIES, New Jersey Account Manager NY/NJ Account Manager for contingent IT staffing at AIG, Hess, QBE, MetLife CRM Tools: Bullhorn, VMO Tools: Fieldglass, Beeline

Current

AVACORP, New Jersey Senior Business Development Manager 2009 2011 Develop and manage Partner relationships for incremental revenue and new account growth. Sell technology solutions such as; SharePoint install services & our web2.0 frameworks, CRM integration, Collaboration tools for SMB and articulate business value to prospects.

Engage Enterprise and SMB clients on assessments and proposal activities.

Manage the AVAcorp engineering team in pre-sales workshop activities, and then develop appropriate SOW content for client presentation. SYMANTEC CORPORATION, New York 2008 - 2009 Sell Symantec Consulting Services to financial services customers. As a Professional Services Engagement Manager mapped to seven license mangers, I focused on business development initiatives while establishing customer relationships and creation of new business opportunities. Sold Professional Services engagements and managed the contract development between Symantec and Microsoft for a major end user Bank. Successfully led $1.3M of Professional Services contract negotiations between Symantec and customers. Conduct resourcing of staff for project initiatives working with Delivery team. Generated incremental revenue by identifying new opportunities on existing projects. Negotiated pricing model on Services deals and presented customer facing pricing for approval. Conducted workshops with customers and Symantec SMEs, then created SOWs and margin analysis for internal deal review. Respond to RFP and RFI requests and subsequent development of proposals that include project scoping and deliverable estimates. Sold fixed price Residency Services for day to day support of clients Veritas infrastructure. CRM Tools used: Salesforce Recognized as the top Services Sales Rep in Symantecs Q4 /2009

SUN MICROSYSTEMS, New York

2000 2008

Professional Services Engagement Manager, 2001 - 2008 Sold Consulting Services to Sun financial services customers. Maintained the SUN PS sales and delivery relationship with Financial Services and Communications Media customers, partners and other SUN organizations. Developed new business opportunities that included extensions of existing projects and development of new opportunities. Perform quality checks to ensure that service deliverables stated in SOW meet customer expectations. Managed diverse teams in pre sales and delivery of engagements focused on customer satisfaction. Developed bundled hardware/services solutions for customers that provided them with ROI value propositions in re-hosting efforts. Conduced financial analysis and deal review of more complex PS engagements. Lead several Benchmarks for customers to help facilitate their technology strategy decisions. Engaged and managed Sun's strategic Partners during sales and project delivery. Technical Manager, 2000 - 2001 Northeast area manager for mission critical PS engagements to ensure that methodologies were being delivered according to Sun specification. Conducted customer datacenter assessments using SUNS methodology for assessing people, processes and products to up sell remediation services. Identified third party tool use to customers that resulted in more than $60k of additional Sun revenue. Reviewed all risk analysis reporting for potential hardware/PS opportunities and presented a Recommendation(s) Report highlighting those risks and financial exposure. Identified cross training opportunities; reduced the need for new hires. CHASE MANHATTAN BANK New York, NY Vice President of Unix Infrastructure Vice President of Telecommunications Services Technical Manager of Branch Services CICS Programmer of Retail Operations 1980 - 2000 1994 - 2000 1990 - 1994 1987 - 1990 1980 - 1987

Developed and managed the Solaris & AIX UNIX Engineering group consisting of 8 engineers focusing on new business project implementations for the NE datacenters supporting internal business units. Provided technical resources to engineer, build and implement UNIX platform solutions on Sun and IBM hardware to meet customer business needs and appropriate local and geographic DR for business continuity. Pioneered new technology by engineering and implementing CHASE's first SUN Enterprise (multidomained) platform for server consolidation. Engineered and implemented an Image Archive platform in support of check and customer statement image archiving; allowed both internal and customer viewing, replacing outdated technology. Migrated Private Bank systems environment to a new data center while maintaining uptime consistent with customer Service Level Agreements. Ensured that all activities met target goals and customer satisfaction; managed the project implementation plan. Created funding documentation for all hardware/software purchases for financial review and approval; insured adequate funding for purchasing project system components. Forecasted merged data volumes and their impact on the systems environment; provided added CPU power and disk storage to absorb the new volumes.

Implemented management platforms to proactively manage the Trading Floor network using third party tools as the baseline for creating the monitoring and reporting functions. Managed Network Services groups consisting of 12 -14 technicians doing break fix analysis, trending of network issues, software distribution to Branches and Help Desk support.

EDUCATION: B.B.A., Business/Statistics, Bernard Baruch College, New York, NY CERTIFICATIONS: Foundation Certification, IT Service Management, Information Systems Exam Board