TABLE OF CONTENTS

CHAPTER ONE : INTRODUCTION .3 1.1 An overview about Celadon Palace Hue Hotel. 1.2 Some information about manager of the Hotel CHAPTER TWO : FINDING AND DISCUSSION 2. INFORMATION RELATED TO SALES DEPARTMENT 2.1a Accommodation 2.1b Spa & Wellness 2.1c Meeting & Events 2.1d Wedding 2.2 Some main task of Sales department 2.3 Experience during training time CHAPTER THREE : RECOMMENDATION & CONCLUSION 3.1 Recommendations 3.2 Conclusion

CHAPTER ONE INTRODUCTION 1.1 An overview about Celadon Palace Hue hotel :
The Celadon Palace is surrounded by lush exotic gardens that make it an outstanding landmark in Hue, setting new standards of excellence that is difficult to match by any hotel in Vietnam. This world class hotel is designed to appeal to the affluent, up-market leisure and business travellers; and offers excellent facilities for Mice events (meetings, incentives, conferences, and exhibitions). Its luxuriously appointed rooms are spacious and start from 35sqm, highlighted by its 42-inch plasma television and new a generation open bathroom concept. The cosmetics and toiletries carry the exclusive Celadon Palace fragrance. The graphics on every item in the room, from specially designed matchboxes to the Inroom Dining menu, reflect the attention to detail Celadon Palace has given the hotel. Most of them are good keepsakes that are worth remembering the Indochine Palace by. Should any of these items catch your fancy and you wish to keep them, please contact the Gift shop at LArcade for assistance. Taking inspiration from an Indochine Noble House, Paul Stoll, the creator of the Celadon Palace , aims to resurrect its many long-forgotten sensualities : genuine hospitality, friendly ambience , graceful efficiency, and unforgettable satisfying experiences. He dedicates the hotel to Queen Nam Phuong and the last emperor of the Nguyen Dynasty. Hence , the 1st floor is designed like a salon , where one can enjoy Le Petit Caf , a charming VietNamese Eatery ; La Brasserie an international restaurant of world class Oriental and Western Cuisine ; Au Rendezvous, a lounge that revives the Indochine past with live music by an international band ; Le Bar , where you can enjoy the finest international wine list , signature cocktails, and largest selection of imported in town; LArcade, a one-stop showroom that allow future brides and grooms to splurge in complete abandon for their wedding preparations, Le Grand salon , a traditional bollroom that is just perfect for regal wedding plan to be fulfilled it can comfortably accommodate up to 400 wedding guest excellent too for international conferences and meeting events. The 2nd floor is dedicated to receiving the distinguished guest who , upon arrival and check-in , will experience a kind of attention that is efficient, yet refined ; personalized , yet not overwhelming. Spread on the 3rd floor are conference rooms that is dedicated to meetings, incentives, conferences and events ; including elaborate indoor and outdoor exhibition facilities for up to 1000 visitors.

The Palace Floors are available from floor 4 to 9. These are designed in Indochine opulence and along the subdued elegance of a Noble House. They boast of spacious and luxurious Floor Lounges that are administered by solicitous Butlers. This arrangement makes every guest rooms have its own extended living room where guest can entertain their visitors or where groups or friends or families could meet, socialize , and enjoy each others company amidst a cosy and comfortable , yet still private, ambience. The Celadon Club Suites are from floor 10 to 16. They provide added convenience and luxury with the latest cutting edge gadgets and more ostentatious amenities. The Celadon floor are effectively a hotel within a hotel , with its own check-in and luxury lounge that includes a library, pool table , and cushy lounge chairs. The emperors Suite, the epitome of luxury and sheer elegance, speaks for its self and requires for no further description. 1.2 Some information about manager of the hotel Paul Stoll, the respected CEO of Celadon International, who has been involved in the creation of many hotels in Viet Nam like the Furama resort, Danang; The Sun Spa Resort ,Quang Binh; The Imperial Hotel & Apartments,Vung Tau; The Vinpearl resort , Nha Trang and now The Celadon Palace , Hue , a truly world class hotels. He has big dreams and intends to speard Celadons Brand of luxury hospitality in Viet Nam and the rest of Asia. That is a mission of Celadon International , a tourism real eatate development and management company. CELADON was founded in 2005 to assist in the development and management of hotels, resorts, apartments, condominiums, offices and lifestyle malls in the booming economies of Vietnam and elsewhere in Asia. The group is headed by one of the countrys most prominent hoteliers and hospitality industry developers, Paul Stoll. For over 10 years, the German businessman represented Hong Kongs Furama Hotels International in Vietnam. Over that time he has forged a uniquely close relationship with Vietnams government and tourism authorities. His commitment to Vietnams tourism and hospitality industry development has included establishing the World Heritage RoadCham Society, Best Hotels Alliance of leading hotels and Vietnam Tourism Association principal drivers of the countrys economic development today. He is one of the first foreign professionals awarded national honours by Vietnams central government, along with numerous Certificates of Merit for outstanding contributions to the economic development. This exceptional recognition from both government authorities and trade partners ultimately laid the foundation for Celadon International. CELADON INTERNATIONAL has become quickly established as a premier real estate/hospitality developer and asset management company.

Hospitality developments are managed under the following Brands: Celadon (5 Star City Hotel, Resort & Spa), Exotica (4 Star Themed Resort), Chao Inn (4 Star City Hotel) and Owner Brands (5 Star). Celadon also operates owner brands (5 Star), and provide branded distribution services. The groups international team has developed and operated real estate for the past 40 years in Europe, the Middle East, India, China, Vietnam and across South-East Asia.

CHAPTER TWO FINDING AND DISSCUSION 2. INFORMATION RELATED TO SALES DEPARTMENT 2.1a Accommodation - The Celadon Floors are available from floor 4 to 9. These are designed in Indochine opulence and along the subdued elegance of a Noble House. They boast of spacious and luxurious Floor Lounges that are administered by solicitous Butlers. This arrangement makes every guestroom have its own extended living room where guests can entertain their visitors, or where groups of friends or families could meet, socialize, and enjoy each others company amidst a cosy and comfortable, yet still private, ambience.

Palace Deluxe King USD 125 ++ per night Palace Deluxe Twin Palace Studio Connecting Room Palace Suite Extra Bed (in Studios only)

USD 125 ++ per night USD 175 ++ per night USD 300 ++ per night USD 225 ++ per night
USD 40++ per night

- The Celadon Club Suites are from floor 10 to 16

They provide added convenience and luxury with the latest cutting edge gadgets and more ostentatious amenities. The Indochine floors are effectively a-hotel-within-a-hotel, with its own check-in and luxury Lounge that includes a library, and cushy lounge chairs. The Emperors Suite, the epitome of luxury and sheer elegance, speaks for itself and requires no further description.

Indochine Two-bedroom Suite Indochine One-bedroom Suite

USD 450 ++ per night USD 325 ++ per night

- The Celadon Grand Suite of true distinguished elegance Fit for the most discerning guest, extending throughout one half of our guest floors and featuring a kitchen, 3 bedrooms as well as its own butler team. There is a multi media centre which allows media to meet and a security station.

Indochine Grand Suite

USD 2,300 ++ per night

2.1b Spa & Wellness - Le Spa & Gym The ultimate wellness destination in Hue, it boasts a state-of-the-art Fitness Room, relaxing Health Spa with steam and sauna facilities and full body pampering. Experience the expertly administered massage regimens, hair care, manicure, pedicure, facials, and make-up services. Come and visit, and come out a new you; pampered, relaxed, and rejuvenated. Massage Body Treatment Beauty Waxing Facial Treatment Lord of Luxury Package

- Swimming Pool The whole Ground floor of the hotel is dedicated to relaxation and stylish recreation. Besides our bar Les Bains there is a pool lounge leading to a large-size pool and a sandtone-surfaced sub desk cooled by Royal Palm Trees leading to the Cabana Day Rooms. An expanse of grass lawns that is somewhat unique for a hotel that is in the center of a city completes your relaxation and self-recreation. 2.1c Meeting & Events Our Events Planner can assist you to plan and organize your meetings, conferences, seminars, incentive theme parties, gala dinners, and indoor/outdoor exhibitions, be they large or small. Celadon Palace adds the touches of elegance and refinement to any event. Whether your conference, banquet, meeting or get-together is for business or social reasons, our team delivers the dedicated expertise for a seamless event.

2.1d Wedding Whether yours is a traditional Vietnamese, an exclusive theme for you, or traditional western-style wedding, we want to ensure that every moment of your special day is a memorable one. Thats why we will give you the services of a personal wedding coordinator to oversee all the details before, during, and after the event itself and make sure that everything you want to happen does happen. 2.2 Some main task of Sales department & Sale Coordinator

The sales department of a hotel is responsible for a lot of the hotel's revenue. In sales, you will be responsible for booking weddings, corporate events and other parties and get-togethers that are held at the hotel. You will also work directly with guests in the planning of their events. For this reason, you must know the ins and outs of your hotel. You also have to be professional and personable when dealing with clients. Here is how to work in sales at a hotel.

Hotel Sales Coordinator Job Description

A Hotel Group Sales Coordinator assists the Director of Sales and Sales Manager with hotel events and parties. The Sales Coordinator ensures that hotel meetings, conferences, wedding parties and so on go smoothly by keeping in close contact with the clients and consistently meeting their demands. This position requires strong communication skills, both written and verbal, and the ability to keep a positive attitude in an extremely fastpace and demanding work environment. - Guest Services The Hotel Group Sales Coordinator is one of the first contacts a client has with a hotel and the services the hotel provides. Unlike the Director of Sales and Sales Manager--who promote and up-sell group activities at a hotel--the Sales Coordinator reserves group events and follows-up with client requests and updates directors and managers on the number of expected guests and location preferences. - Duties The Group Sales Coordinator answers phones, makes follow-up calls with prospective clients, and holds meetings with clients look to book an event. The coordinator reports to the director and manager about conflicts and concerns with a party booking a group function. Additionally, coordinators follow-through with client requests and delegate responsibilities to event managers who take actually run an event. The coordinator does not attend an event unless called upon to by a manager. Administrative

The sales coordinator also assists the sales department with overall sales-related administrative duties. Administrative functions include creating and sending out hotel agreements for sales managers; creating and distributing banquet event orders and facilitating weekly operations meeting. A coordinator also orders office supplies, files invoices and assists the Director of Sales with various weekly, monthly and quarterly reports. - Managerial The Group Sales Coordinator helps bring together wedding events by selling the hotel's special banquet rooms and services. The coordinator makes sure that group events within the hotel meet the hotel's level of quality standards. For instance, if a hotel offers a gourmet menu and white tablecloth dining in the main hotel restaurant, guests dining in a group deserve the same standards as hotel guests receive.

- Travel The Sales Director or Manager may also ask the coordinator to attend events in their places. The coordinator may travel to hotel trade-shows, local or national sales meetings and other hospitality-related events.

Instructions Take marketing classes in college. When you do, you will learn how to make connections with potential clients and sell the hotel to those individuals. It's not necessary to major in marketing but a few classes will look impressive on a resume. Learn basic computer skills. You should be fairly familiar with word processors, spreadsheets and different email programs. An introduction course from any high school or college will give you all of the information you need. Be knowledgeable about the hotel. You should know details such as how many rooms are in the hotel, which rooms are suites and what special deals (if any) guests can receive. Most hotels will actually make you take a test on this information before you can work in the sales department. Work your way up from the bottom of the hotel "ladder." Many people who go on to work in sales at a hotel actually start at the front desk. At the front desk, you will learn the check-in software and other computer programs used by the hotel. This is also a chance to show off your skills working with people. Those who work at the front desk of the hotel are often confronted by less-than-friendly guests. Being able to handle those situations affectively is an excellent way to show off your people skills as well as how you deal with stressful situations.

Make connections in your area. Becoming friendly with churches, temples and businesses in your town or city can be the first step to driving business to your hotel. Call and email these places and let them know how the hotel can accommodate them for a variety of events.