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48, 1st main, Chandra Layout, Vijayanagar, Bangalore:560040. Phone: 97399-76264. Email: immsunil@gmail.com

Work Experience Summary

BPO/Call centers:
1. July 09 to October 2011 24/7customer.com Customer Service Executive Bangalore

Answering customers billing (Hotel Reservations) queries over the Phone Up-sell companys additional products/services

2. September 08 to June 09 - Break from the BPO industry. Doing Online data entry job (work from home) 3. December 07 to Sept 08 Aviva Global Services Senior Customer Care Executive Answering customers billing queries over the Phone Up-sell companys additional products/services Bangalore

4. Dec 05 Dec 07 AOL India Pvt Ltd Champion Customer Care Consultant Started as a senior customer care consultant. Team POC for process updates and R&R. Answering customers billing queries over the phone.


Cross sell companys additional products/services

5. Dec 03 Dec 05 Mphasis BPO Ltd., Bangalore

Customer Service Executive Started as a trainee customer care executive Team POC for process updates Answering customers (retail banking) queries over the phone. Up-sell other banking products/services to the customer.

1. May03 November03 Shilpa Automation Sales and service of computers and its accessories Freelance Marketing Executive Promoting companys products and services Bangalore

2. Sept 00 to April 03 BNV Associates Bangalore Architecture and interior design Marketing Manager Setting up a network of real estate agents and property developers for business development Recruitment & training new sales representatives 3. June 1994 to July 2000 Sonok Telecom P Ltd Bangalore Dealers of pagers, fax machines and other office communication products Marketing Executive Promotion of companys products Training of new recruits

Personal Details
Fathers Name Date of Birth Education Languages Known Irudayanathan 25/12/1970 (B.A) CCCS (Certificate Course in Computer Science) English, Kannada, Tamil, Telugu and Hindi

The above information furnished by me is correct and up to date to the best of my knowledge.

Date: Place: Bangalore IMMANUEL SUNIL


Subject: Application for the post of content writer With reference to the above subject, I would like to say that I saw your advertisement in Quikr Bangalore. I would like to apply for the post. Though I dont have any experience in this field, I have over 7 years of experience in the BPO/Call Center industry. I also have 6-7 years in Sales/Marketing. If given an opportunity to work in your organization, I guarantee you that I will do so to the best of my abilities. Please find enclosed, a copy of my resume for your perusal

Bangalore Date:

Thanking You in Anticipation IMMANUEL SUNIL