Siebel CRM Solutions

Project success and client satisfaction are the most important of Serenes deliverables. We earn our clients loyalty by understanding their needs and adding value to their businesses. We have built our Siebel CRM Solutions practice with a professional and knowledgeable consulting team and a delivery methodology that has been tested and proven on many engagements in diverse organizations and industries. The Challenge
Companies around the world recognize that having insight into their customers, operating plans, business strategies and processes is the only way to gain a competitive advantage. Employees and partners empowered with customer insight in their real-time interactions, and executives armed with intelligence from these customer interactions, can provide an organization with distinct differentiation in the marketplace. A well-executed CRM Roadmap gives any company a clear route to achieving sustainable and profitable growth.
Serene collaborates with all parts of your organization to define your CRM strategy and implement a comprehensive Siebel-based solution. We efficiently manage the project and deliver tangible, actionable results. Serene provides the Siebel product expertise and domain experience you require, as well as the added benefits of personalized and cost-effective service.

The Serene Solution

Serene can partner with you to plan, improve, and execute your CRM Roadmap. We have a successful track record with small to mid-sized businesses and Fortune 500 clients. From defining your CRM strategy to implementing your operational CRM, Serene provides a comprehensive suite of services. The two cornerstones of well-executed CRM projects are deep domain experience and exceptional technical expertise. With this as our guiding principle, our Siebel CRM Solutions practice is divided into vertical and horizontal competencies to ensure the efficacy of every consultant.

Our consultants have technical expertise with a wide range of Siebel applications as well as domain experience with the business and customer strategies, processes, trends, challenges, and critical success factors in diverse industries.

Siebel CRM Solutions

The Serene Advantage

[CONTINUED]

With experience designing and implementing many successful Order Management solutions for organizations of all sizes in major vertical markets, Serene offers comprehensive services: 60+ Siebel-certified Serene consultants have an average of over five years of Siebel implementation experience in various industries and across technical-functional areas. Our dedicated Siebel-certified professionals provide customized and effective business solutions based on their superior technical and industry process knowledge. A satisfied clientele of 50 industry leaders and innovators with a substantial share of revenue coming from repeat business. Serene is an Oracle/Siebel Consulting Partner. Our partnership with Oracle Corporation and active working relationship with its Sales Force, Product Marketing, and Expert Services groups enable us to provide quick turnarounds on product-specific issues. Serene and Oracle have been very successful in working together to bring the best mix of products and expert resources for implementation to many engagements.

Serene Services
CRM strategy and roadmap definition IT architecture and strategy Siebel/Oracle implementation services Complete lifecycle implementations, including business analysis, process re-engineering, design, development, testing, and deployment Extensive expertise in specialized Siebel modules, including Product Configurator, ePricer, Order Management, and Incentive Compensation, among many others Proprietary tool for performance evaluations as well as tuning and performance enhancement Production support and maintenance, including new enhancements and application maintenance Siebel Upgrades and Unicode migrations as well as Single Sign On services Internationalization and localization of Siebel applications for multi-language, multi-currency rollouts Data quality and migration services using third-party applications such as First Logic, Trillium, and Dun & Bradstreet Automated testing using tools such as Load Runner and Empirix; deployment and release management Siebel EAI using technologies such as TIBCO, WebMethods, IBM CrossWorlds, custom Web Services, and XML over HTTP, among others.

We realize that elegant solutions are meaningless unless they can be translated into sustainable business results. Our CRM delivery methodology and the experience and expertise of our consultants guarantee the success of our projects and the satisfaction of our clients.
Ajit Kumbhare, Co-founder and Managing Partner, Serene Corporation

To find out how Serene can help you gain a competitive advantage with Siebel CRM, contact us at info@serenecorp.com or (408) 986-8544.

Serene Corporate Headquarters 2880 Lakeside Drive, Suite 130 Santa Clara, CA 95054 Tel: (408) 986-8544 Fax: (408) 884-2231 info@serenecorp.com sales@serenecorp.com Serene Offshore Development Center 5th Floor Kumar Business Center Opposite Bund Garden Bund Garden Road Pune-411001 India Tel: +91-20-26050993

2009 Serene Corporation. Serene, the Serene logo, and the Serene tagline: Smart IT. Smart Business. are copyrights of Serene Corporation. All rights reserved.